This is a contract IT Business Analyst role based in Jakarta, Indonesia. The IT Business Analyst will be responsible for analyzing business requirements, processes, and information technology systems. Day-to-day tasks include identifying areas for improvement, creating business analysis documentation, and collaborating with stakeholders to ensure effective project outcomes.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)

As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.

Key Responsibilities:

• Receive, log, and track customer complaints via various channels (phone, email, social media, etc.).
• Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
• Communicate with customers regarding their complaints, providing timely updates and resolutions.
• Document all complaints and resolutions in the complaint management system accurately.
• Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
• Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
• Contribute to the development and implementation of best practices in complaint management processes.
• Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 1-2 years experience in customer service or complaint management roles.
• Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
• High attention to detail and a commitment to maintaining quality standards in all interactions.
• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Fluency in Indonesian and good command of English is required.
• Ability to handle challenging situations with professionalism and composure.

Job Description:
As a Project & Solution Design Logistic Associate, you will play a key role in optimizing and improving our logistics processes. You will be responsible for analyzing logistics and transport data to drive efficiency, minimize costs, and improve lead times. Your role will also involve collaborating with cross-functional teams to pilot new projects and identify opportunities for growth. Additionally, you will monitor logistics performance and enhance the user experience through data-driven insights.

Key Responsibilities:

• Transport & Logistics Optimization: Develop and implement transport and logistics plans that maximize efficiency while minimizing costs.
• Data Analysis & Reporting: Analyze logistics data, identify trends, and prepare performance metrics for management. Provide actionable insights through reports and presentations.
• Cross-Functional Collaboration: Take ownership of project outcomes by collaborating across teams, piloting projects, and supporting improvements for new market launches.
• Business Case Development: Conduct data analysis and competitor benchmarking, using a hypothesis-driven approach to address business challenges. Identify growth opportunities and initiate structured business cases.
• Logistics Performance Monitoring: Oversee the end-to-end logistics performance by integrating product and data systems to improve the user service experience. Continuously monitor, analyze, and implement enhancements.

The People Business Partner (BP) plays a crucial role in aligning People strategies and initiatives with the overall business objectives of the organization. Serving as a strategic consultant to business leaders, the People BP focuses on fostering a culture of excellence, employee engagement, and organizational effectiveness. By understanding the unique needs of business, the People BP collaborates with key stakeholders to develop and implement People solutions that drive performance, enhance employee satisfaction, and support the achievement of business goals.

1) Strategic Partnership: Work closely with business leaders to understand their needs and goals. Develop HR strategies and solutions that align with the overall business objectives.

2) Employee Relations: Handle complex employee relations issues with sensitivity and professionalism. Conduct thorough investigations and resolve conflicts effectively.

3) Talent Management: Lead the talent acquisition process by sourcing, interviewing, and selecting qualified candidates. Ensure a smooth onboarding experience for new hires.

4) Performance Management: Design and implement performance review procedures to assess employee performance and development needs. Provide support and guidance to managers in conducting performance evaluations.

5) Compliance: Stay updated on legal regulations and industry best practices. Ensure all HR processes and procedures comply with relevant laws and regulations.

6) Reporting: Analyze HR metrics and trends to identify areas for improvement. Collaborate with the HR team to develop programs and policies that enhance employee engagement and productivity.

This program is exclusively designed for you who have a passion for the world of investing and trading This program is suitable for curious individuals who are determined to explore the business management, investment, and marketing area while also discovering a potential career path in PT. Solid Gold Berjangka Jakarta. Equipped with intensive training, you are expected to gain in-depth trading and marketing knowledge and be ready to be a business consultant specialist of a wide array of trading solutions for customers in Solid Gold.

• Assist the Business Development team in identifying and researching new business opportunities.
• Support lead generation efforts by identifying decision-makers and helping to contact potential clients.
• Help screen business opportunities and contribute to selecting deals that align with the company’s strategies.
• Participate in the development of new business proposals and presentations to foster opportunities and partnerships.
• Aid in gathering information for deal structures and pricing, including assisting with business-value analysis.
• Contribute to the coordination of marketing strategies and support the delegation of tasks to help achieve strategic goals.
• Observe and report on industry trends and customer needs, contributing to the development of a sales pipeline.
• Engage in professional development through networking events and presentations to enhance knowledge of the business landscape.

1.   Filing atau Merekap Data 

2.   Menerima Telepon Masuk 

3.   Pembuatan Surat

4.   Membuat Agenda Penjadwalan

5.   Mempunyai Bidang Keahlian Lainnya 

6.   Front Office 

1. Menguasai Sistem Operasi

2. Tahu dan Menguasai Sistem Jaringan

3. Menguasai Program Komputer

4. Penanganan Virus dan Malware

5. Mengetahui Masalah Komputer dengan Cepat

6. Komunikasi

Bertanggung jawab untuk menciptakan konten yang menarik dan bermutu tinggi untuk perusahaan. Konten yang mereka buat bisa dalam bentuk tulisan, gambar, video, atau format lainnya yang relevan dengan produk atau jasa yang ditawarkan oleh perusahaan.

Staff Administrasi

Mencari Data Base yang Relevan melalui Aplikasi yg akan diberikan perusahaan yang akan membatu jobdesk Manager Marketing pada perusahaan, belajar untuk mempromosikan produk jasa perusahaan kepada Klien.

1. Menjembatani informasi antara manajemen perusahaan dan tamu.
2. Melayani tamu perusahaan yang berkunjung.
3. Bersiap dan menunggu tamu di meja lobi perusahaan.
4. Mencatat data tamu yang berkunjung setiap hari.
5. Menentukan strategi dan sikap ketika tamu yang datang melakukan hal tak terduga

• Mengeksekusi strategi penjualan produk berkaitan dengan reseller
• Mengelola hubungan dengan reseller
• Melakukan monitoring kinerja reseller
• Mengumpulkan dan menganalisis data penjualan reseller untuk mengidentifikasi peluang dan strategi baru
• Mengidentifikasi dan merekrut reseller baru
• Bekerja sama dengan tim sales dan produksi untuk memastikan ketersediaan produk

Handling perencanaan produksi untuk part New Model

As a Lead Business Analyst at AYANA Hospitality, you will play a pivotal role in guiding our company's financial and strategic direction. As a senior member of the Business Analyst team, you will lead a team of analysts who will support these objectives. In this multifaceted position, your responsibilities will include:

Special Projects: A key component of your role will be engaging in diverse special projects. These projects vary in both duration and scope, from short-term assignments of approximately one month to more extended engagements lasting up to six months. You will need to demonstrate flexibility and the capacity to assume significant operational roles in these projects. Your participation will be crucial for the successful launch and execution of these initiatives, providing you with opportunities to make meaningful contributions and acquire diverse experiences.

Financial Projections and Analysis: You will be responsible for generating financial projections that are essential for financing, business expansion, and assessing new business opportunities. This includes generating detailed analytical reports on industry trends, competitive landscapes, and target market insights.

Team Development and Mentorship: As a senior member of the team, you will play a vital role in mentoring junior analysts and facilitating their professional growth. You will provide guidance, share expertise, and help cultivate a collaborative and supportive team environment. By providing constructive feedback and personalized development plans, you will assist in enhancing the skill set and confidence of your colleagues, ultimately contributing to the strength and success of the entire Business Analyst team. 

• A Bachelor’s or Master’s degree in Business Administration, Finance, Engineering or a related field.
• A minimum of 4-7 years of experience in business analysis, finance, or a related role, with demonstrable experience in leading projects.
• Advanced analytical skills with proven expertise in financial modeling and data interpretation.
• Demonstrated leadership skills with experience in mentoring and developing junior team members, fostering a positive and collaborative team environment.
• Excellent written and verbal communication skills, with the ability to present complex concepts to a variety of audiences clearly and persuasively.
• Eagerness to remain flexible and tackle various project requirements while ensuring successful project execution.

• Responsible for end-to-end merchant acquisition pipeline starting from lead generation to commercial negotiations up to the launch of the partnership for Modern & Traditional Retail
• Develop a deep understanding of both our and our partners' products
• Prepare presentation and deliver compelling sales pitch to potential partners
• Develop and maintain trusted relationships with new potential partners
• Conduct market research and benchmarking to identify competitive information on new developments in the market
• Collaborate with the internal stakeholders (such as Tech, Marketing, Operations) to ensure successful launch of new partnerships
• Ensure collection of Account Receivables are within agreed Terms of Payment
• Establish good relationships with Head of Project and any key client PIC who have collaborated
• Keep improving the profitability metrics of Offline Retail projects
• Keep improving the Service quality of after sales by onboarding partners that can improve our SLA

• Identifying user requirements and writing technical specifications.

• Create and maintain comprehensive project documentation.

• Manage the relationship with the client and all stakeholders.

• Coordinate internal resources.

• Ensure resource availability and allocation.

• Ensure that projects are delivered on time, within scope, and within budget.

•Ensure that project deliverables meet quality standards and requirements.

• Great educational background, preferably in the fields of computer science/information systems.

• Min 5 years of experience as a Project manager or a similar role

• Familiarity with ERP systems (Enterprise Resource Planning), especially in the distributor company

• Solid technical background (ie. SOL, Object Oriented Programming ) - Proven working experience as a project leader in HRIS software development.

• Understanding the Software Development Life Cycle.

• Excellent written and verbal communication skills.

• Ability to conduct problem-solving, especially in technical fields.

• PMP / PRINCE II certification is a plus.

• Manage enterprise wide risk management programs for multiple products (e.g Lending, digital payment/remittance, digital product)

• Identify and manage risks to the organization, it’s employees, stakeholders, assets and operations.
• Monitoring and maintain Key Risk Indicators parameters on monthly and weekly basis.
• Prepare Risk Register report 1-2 times per year
• Work together with other risk units in reviewing new products or new features of products
• Engage and develop effective working relationship to support cooperative response to risk management matters and issues.
• Provide guidance and training to promote risk control awareness, ownership and accountability.

• Minimum 5 years of relevant working experience, preferably from start-up/tech company or product / business in lending industry or credit, e-wallet/payment, digital product)

• Good knowledge about risk management, having exposure handling in ERM Role in current or past role
• Handling process Risk Register, lead and/or coordinate RCSA (risk control self-assesment)
• Data tools (SQL, BigQuery, etc) capability is plus point
• Bachelor’s degree graduate
• Excellent communication skill and stakeholders management
• Strong analytical skills and problem solving

- Pendidikan Minimal S1 Semua Jurusan 

- Usia Maksimal 27 tahun 

- Memiliki pengalaman lebih disukai 

- Bersedia mengikuti ikatan dinas 2 tahun 

- Bersedia ditempatkan di seluruh wilayah di Indonesia 

Company Description

PT. Solid Gold Jakarta is a futures brokerage company registered and supervised by the Badan Pengawas Perdagangan Berjangka Komoditi (BAPPEBTI). The company has been a member of the Jakarta Futures Exchange (JFX) and PT Kliring Berjangka Indonesia (Persero) for more than 20 years. Located in Jakarta, PT. Solid Gold Jakarta specializes in Commodity Futures Trading.

Role Description

This is a full-time on-site role for a Business Development Specialist located in Jakarta. The Business Development Specialist will be responsible for daily lead generation and market research activities, building customer relationships and providing customer service and support. The Business Development Specialist is also responsible for analyzing and reporting market trends and competitor movements.

Responsibilities

1. Cultivate strong business relationships with key decision makers

2. Proactively identify new opportunities and deliver innovative solutions to customers

3. Develop market strategies by researching lists of high potential prospects

Qualifications

1. Minimum Diploma or Bachelor's Degree

2. All Major

3. 1 years' of sales, marketing or account management experience would be an advantage

4. Experience in full sales cycle including deal closing Demonstrated sales success

5. Fresh graduates are welcome to apply

6. Excellent written and verbal communication skills

7. Willing to work at Jakarta Pusat

- Identifying user requirements and writing technical specification

- Create and maintain comprehensive project documentation

- Manage the relationship with the client and all stakeholders

- Coordinate internal resource

- Ensure resource availability and allocation

- Ensure that projects are delivered on-time, within scope and within budget

- Ensure that project deliverables meet quality standards and requirements

- Great educational background, preferably in the fields of computer science/information system

- Familiarity with HRIS (Human Resources Information Systems) and other relevant HR software.

- Solid technical background (i.e. SQL, Object Oriented Programming )

- Proven working experience as a project leader in HRIS software development

- Understanding Software Development Life Cycle

- Excellent written and verbal communication skills

- Ability to conduct problem solving, especially in technical fields

- PMP / PRINCE II certification is a plus

Gaji Pokok, BPJS Kes., BPJS TK, Private Insurance RJ&RI, THR

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Project accounting will be focused on handling the cost, expenses, maintaining outstanding account receivables (AR), and cash flow related to the project. This role requires specialized accounting abilities to accurately analyze and report a project's finances. 

Job Responsibilities

• Check PO payment request and its supporting document related to project and input as account payables.
• Maintaining outstanding account receivables and account payables related to the project
• Check and input the journal production report to the accounting system.
• Input accrued RAB in accounting system 
• Update accrued RAB in WP accrued expenses 
• Prepare monthly project report
• With production, warehouse, and other related departments, complete the monthly inventory report and do stock name.

• Construction Experience 2 years is required. Bachelor in Architecture or Civil Engineering is preferred
• Proficient in CAD software, including AutoCAD, Revit, or equivalent
• Strong understanding of architectural and engineering design principles
• Excellent knowledge of construction codes, standards, and regulations
• Ability to multitask and manage several projects at a time
• Exceptional attention to detail and a high level of accuracy
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with a diverse team
• Time management skills to complete error-free work within the required timeframe
• Critical thinking and problem-solving abilities to develop creative solutions

1. Capai pertumbuhan dan capai target penjualan dengan mengelola tim penjualan dengan sukses
2. Rancang dan terapkan rencana bisnis strategis yang memperluas basis pelanggan perusahaan dan memastikan keberadaannya yang kuat 
3. Penetapan tujuan sendiri, pembinaan dan pemantauan kinerja perwakilan penjualan
4. Bangun dan promosikan hubungan pelanggan yang kuat dan tahan lama dengan bermitra dengan pelanggan dan memahami kebutuhan pelanggan
5. Mempresentasikan laporan penjualan, pendapatan dan pengeluaran serta prakiraan realistis kepada tim manajemen
6. Identifikasi pasar, berkembang dan pergeseran pasar sambil sepenuhnya menyadari produk baru dan status persaingan

STAFF ADMINISTRASI