Deskripsi Pekerjaan:

• Memberikan dokumentasi dan spesifikasi teknis kepada staff TI untuk perencanaan, implementasi atau peningkatan infrastruktur

• Merancang sistem monitoring jaringan teknologi, komputer, server dan sistem operasi

• Melakukan atau mendelegasikan operas pencadangan reguler & menerapkan proses yang sesuai untuk perlindungan data, pemulihan bencana, dan prosedur failover

• Memecahkan masalah kesalahan perangkat keras dan perangkat lunak dengan menjalankan diagnostik,

• Mendokumentasikan masalah dan resolusi, memprioritaskan masalah dan menilai dampak masalah

Kualifikasi:

• Minimum S1 Ilmu Komputer/ Teknologi Informasi, dIl

• Memiliki pengalaman selama 2-3 tahun dengan Rekayasa Sistem, Rekayasa Jaringan

• Memiliki pemahaman mendalam tentang protokol jaringan (IPSEC, HSRP, BGP, OSPF, 80211, QoS)

• Memiliki pengalaman dengan Linux.

This is a contract IT Business Analyst role based in Jakarta, Indonesia. The IT Business Analyst will be responsible for analyzing business requirements, processes, and information technology systems. Day-to-day tasks include identifying areas for improvement, creating business analysis documentation, and collaborating with stakeholders to ensure effective project outcomes.

Tugas-tugas Pokok :

- Maintain dan support SAP B1

- Membuat aplikasi komputer/ mobile

1. Customer Support

• Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.
• Provide accurate information about products, services, and policies.
• Assist customers with placing orders, processing returns, and handling any issues related to their accounts and orders.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Investigate and troubleshoot issues, escalating complex problems to higher-level support as needed.

1. Strategy Development

• Identify opportunities for improvement in customer service processes and systems.
• Develop and implement strategies to enhance the customer experience and streamline service operations.
• Analyze customer feedback and service metrics to inform project initiatives and decision-making.
• Ensure all interactions align with company standards and contribute to a positive customer experience.
• Ensure customer service standard operating procedures are updated and maintained

      3. Project Management

• Lead and manage customer service projects from inception to completion, including planning, execution, monitoring, and reporting.
• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
• Coordinate with cross-functional teams to ensure project objectives are met on time

     4. Collaboration:

• Share knowledge and best practices with colleagues to enhance team performance and service quality.
• Foster a collaborative environment and encourage team members to contribute ideas and solutions.

DESKRIPSI PEKERJAAN

• Melakukan eksekusi instalasi dan konfigurasi database;
• Membuat draft dokumentasi konfigurasi dan topologi database;
• Melakukan eksekusi instalasi dan konfigurasi database;
• Membuat draft dokumentasi konfigurasi dan topologi database;
• Membantu proses analisa masalah dan melakukan perbaikan
• Melakukan pendampingan preventive maintenance database;
• Membuat draft dokumen hasil monitoring database, laporan proses backup dan replikasi database;
• Melakukan identifikasi dan mitigasi risiko Database;
• Membuat draft dokumentasi instalasi dan konfigurasi database;
• Bekerja sama dengan pihak ketiga terkait perencanaan, pengelolaan dan operasional database

DESKRIPSI PEKERJAAN

• Melakukan review hasil Analisa identifikasi kelemahan Jaringan;
• Melakukan pengawasan dan memberikan arahan kepada bawahan dalam proses instalasi dan konfigurasi jaringan;
• Monitoring jaringan termasuk utilisasi jaringan melalui sistem monitoring;
• Melakukan diskusi dengan tim IT Budgetting untuk proses kebutuhan keamanan informasi tahun selanjutnya;
• Melakukan review dari hasil preventive maintenance jaringan.

We are seeking a proactive and experienced Sales and Marketing Indonesian Offline Product Specialist to execute our sales and marketing plan for our Hajj and Umrah Ready-to-Eat (RTE) meals. This role requires a strategic offline marketer with a deep understanding of the Indonesian market and the specific needs of pilgrims. The ideal candidate will excel in offline marketing, sales planning and execution, maintain and approach client and offline advertising to drive growth and brand recognition.

Placement : Makkah, Saudi Arabia

We are seeking a proactive and experienced Sales and Marketing Indonesian Online Product Specialist to execute our sales and marketing plan for our Hajj and Umrah Ready-to-Eat (RTE) meals. This role requires a strategic online marketer with a deep understanding of the Indonesian market and the specific needs of pilgrims. The ideal candidate will excel in digital marketing, social media, e-commerce, SEO, and advertising to drive growth and brand recognition.

Placement : Makkah, Saudi Arabia

Tugas & Tanggung Jawab :

• Menangani pekerjaan yang berhubungan dengan IT (software dan hardware), seperti mengembangkan, troubleshooting, atau mengupdate sistem atau program yang sudah ada atau yang dibutuhkan. Menyelesaikan permasalahan yang terjadi pada perangkat yang digunakan seperti komputer, CCTV, printer, dll.
• Mendukung pekerjaan General Affairs seperti mengurus proses registrasi ID Card, dan pekerjaan lain yang dibutuhkan.

Teknisi Jaringan fiber optik & wireless

• Bertanggung jawab dalam mengumpulkan user requirement, mengeluarkan dokumen business requirements, dan membantu proses sign-off pengguna.
• Merumuskan desain solusi, mengembangkan aplikasi sesuai dengan kebutuhan pengguna bisnis, melakukan pengetesan fungsi aplikasi, serta menjalankan UAT.
• Mengelola aplikasi, mengoperasikan fitur, serta melakukan pengembangan dan maintenance fungsi aplikasi.
• Merancang dan membangun aplikasi untuk platform Web dan Android, serta memastikan kinerja dan kualitas dari aplikasi yang ada.
• Berkolaborasi dengan tim lintas fungsi untuk menentukan dan merancang aplikasi serta melaksanakan pemeriksaan terhadap fungsionalitas aplikasi.
• Mengintegrasikan aplikasi dengan alat backend seperti cloud, API, dan push notifications.
• Menggunakan alat enkripsi untuk menjaga konten dan dan mampu melakukan pengembangan dengan menggunakan pemrograman PHP, C & Java

• Menyiapkan draft permintaan material berdasarkan permintaan dari tim proyek
• Meminta PCE (Project Controller Engineer) dan DCE (Design Controller Enginner) untuk mempublikasikan konfigurasi
• Memantau rilis (Catatan pengiriman) DN hingga manajemen layanan (MOS) di lapangan
• Memantau proses penandatanganan dokumen atau persetujuan terkait aktivitas di lapangan dan melakukan verifikasi untuk memastikan aktivitas dan instalasi di lokasi memenuhi standar dan spesifikasi
• Bertanggung jawab dalam memastikan pengiriman material tepat waktu (KPI OTD1), penandatanganan di lapangan, verifikasi di lapangan, manajemen layanan (MOS) Tepat Waktu dan Akurasi manajemen layanan (MOS)
• Mendukung pelaksanaan pengiriman proyek dengan memastikan dan meningkatkan keberhasilan pasokan peralatan instalasi yang dibutuhkan
• Koordinasikan erat dengan tim rantai pasokan internal lainnya dan pahami ruang lingkup pergudangan, pengiriman lokal, logistik terbalik, HTM, POD

Responsibilities:

• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment.
• Must be a self-starter, alert, energetic, responsible and flexible.
• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, CCTV, Telephone systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Able to plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Maintains a system error / progress log book and deals with reported problems.
• Monitors and maintains proper inventory of hardware and software license.
• Keep updated with the latest technology and security risks on a regular basis.
• Able to perform other IT or Systems related tasks assigned by the management.
• Understand basic computer & networking fundamentals.
• Understand the working principle of switches, routers and others.
• Ensure the internet connection and networking system are working properly.
• You have to make sure that the applications used by the user work as they should.

We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

• Membuat program untuk kebutuhan perusahaan
• Menghasilkan program dari kolaborasi Analis Bisnis dan Pengembang
• Memonitor pengembangan ERP
• Memonitor permohonan perubahan sistem ERP
• Memonitor penanganan trouble sistem ERP
• Menentukan skala prioritas pengembangan system berdasarkan target department
• Membuat program MES (Manufacturing Execution Systems)
• Membuat report yang dibutuhkan

Office Management:

• Oversee daily office operations and ensure that office facilities are well-maintained.
• Manage office supplies inventory and place orders as necessary.
• Coordinate maintenance and repairs of office equipment and facilities.

Administrative Support:

• Provide administrative support to various departments, including scheduling meetings, organizing events, and preparing reports.
• Handle incoming and outgoing correspondence, including emails, letters, and packages.
• Maintain accurate records and files.

Logistics and Coordination:

• Organize and coordinate company events, meetings, and conferences.
• Arrange travel and accommodation for employees and guests.
• Manage office space allocation and seating arrangements.

Vendor and Supplier Management:

• Liaise with vendors and suppliers to ensure timely delivery of goods and services.
• Negotiate contracts and agreements with suppliers.
• Monitor and evaluate the performance of vendors.

Policy Implementation:

• Assist in developing and implementing company policies and procedures.
• Ensure compliance with health and safety regulations.
• Update and maintain office policies as necessary.

Budget Management:

• Assist in managing the office budget and controlling expenses.
• Track and report on expenditures.
• Prepare financial reports and forecasts.

Employee Support:

• Address employee inquiries and provide assistance as needed.
• Coordinate onboarding and offboarding processes.
• Organize and manage employee activities and welfare programs.

Technology and IT Support:

• Coordinate with the IT department to ensure smooth functioning of office technology.
• Provide basic IT support to employees, such as troubleshooting common issues.

Facility Management:

• Oversee the maintenance and security of office premises.
• Ensure cleanliness and orderliness of the office environment.

Project Management:

• Assist in planning and executing special projects and initiatives.
• Monitor project progress and ensure timely completion.

Tax Compliance:

• Ensure timely and accurate filing of all federal, state, and local tax returns.
• Maintain compliance with all tax regulations and laws.
• Monitor changes in tax legislation and update the organization’s tax practices accordingly.

Tax Planning and Strategy:

• Develop and implement effective tax strategies to minimize tax liabilities.
• Provide tax advice and guidance to senior management on various business transactions and decisions.
• Identify tax-saving opportunities and recommend strategies to take advantage of them.

Tax Reporting and Analysis:

• Prepare and review tax provisions and tax-related disclosures for financial statements.
• Conduct detailed tax research and analysis on complex tax issues.
• Collaborate with the accounting team to ensure accurate tax reporting and compliance.

Audit and Risk Management:

• Manage tax audits and inquiries from tax authorities.
• Prepare and provide necessary documentation for tax audits.
• Identify and mitigate tax risks.

Leadership and Collaboration:

• Supervise and mentor junior tax staff.
• Collaborate with other departments such as finance, legal, and operations to ensure tax considerations are integrated into business decisions.
• Liaise with external tax advisors and consultants as needed.

• Ability to work creatively and analytically in a problem-solving environment.
• Desire to work in an information systems environment.
• Good communication (written & oral) and interpersonal skills.
• Ability to work with Microsoft Office (Excel, Word, and Power Point)

Hi Everyone, PT Asuransi Jiwa Inhealth Indonesia Official (Mandiri Inhealth) is currently looking for suitable candidates to fill the position of Senior IT Security for our Head Office at Mega Kuningan, South Jakarta. Here are some of the details :

• Bachelor’s degree in Information Technology or System Information or a related field.
• Minimum of 5-10 years as a IT Security or IT Cyber Security
• Familiar with common security controls and security flaws for modern Mobile Application, Web Applications, APIs and Cloud Infrastructure
• Understands the OWASP testing methodology
• Manage reporting related Information System Security status
• Manage operational SIEM & Information System Security day to day
• Familiar with common security controls and security standard such as NIST
• Offensive Security certifications is an advantage such as CEH Pratical or OSCP /OSCE certifiied

IT Staf

Technical Responsibilities:

• Keyword Analysis
• On Page Optimization
• SEO review of Content
• Technical SEO Audit of Website
• Reporting from Webmasters and Available Analytical Tools (will be trained if required)

Communication responsibilities:

• Communicate with the local client PoC (i.e., the client PoC in Indonesia)
• Communicate with the manager in the central SEO hub responsible for Indonesia.

• To be involved in day-to-day audit work on operation and to advice the Hotel Manager for any uncharacteristic happenings.
• To provide a courteous, professional, efficient and flexible service at all times, following ACCOR/FRS Standards of Performance.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
• To be entirely flexible and adapt to rotate within the different sub departments of the Admin & General Division or any other Department of the hotel as assigned.
• To perform all duties and tasks when rotated or assigned to another Department as per established standards for that Department.
• To be fully conversant with all services and facilities offered by the hotel.
• To assist authorized users in relation to operation of the hotel’s IT system hardware, various modules and supporting personal computers.
• To ensure that preventive maintenance required by any IT equipment in the hotel is carried out appropriately.
• To coordinate the timely repair and return to service of any faulty systems or items of equipment.
• To establish and implement procedures to ensure the backup of data in any IT system.
• To rebuild data corrupted by either hardware or software faults.
• To coordinate the investigation and timely handling of any software fault reports or enhancement requests.
• To set up emergency procedures to continue the operation of the hotel in the event of system failure.
• To provide manuals on the use of any IT systems and incorporate those manuals into the relevant operating procedures of the hotel.
• To arrange the distribution of Night Audit and other regularly system-produced reports.
• To establish necessary security measures to prevent unauthorized access to the IT systems.
• To provide technical assistance to internal or external Audit staff.
• To work with the Sales & Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.
• To ensure the continuous availability of a hierarchy to deal with an emergency in any essential IT system.
• To ensure the availability of any stationery or consumables required by any IT systems.
• To keep the software in the Property Management System up to the current release as instructed by the Regional IT.
• To advise the management of the hotel on additional facilities that could be provided by existing or further IT systems and technological advances.
• To ensure that all licenses and annual maintenance contracts are complete and up to date
• To prepare weekly work schedules in accordance with workload and priorities for the approval by the Hotel Manager
• To project at all times a positive and motivated attitude and exercise self control.
• To carry out quarterly, bi-yearly, yearly inventory of operating equipment.