• Incharge as Food & Beverage Cost Controller in the supervision of Receiving Clerk, handling of Food and Beverage requisitions, preparation of Sales Analysis and Standard Recipe Costing, preparation of Cost Reports, monitoring and control purchases against budget, pre-cost of all restaurant and banquet menu, inventory of Food and Beverage and other items and management of minimum and maximum par level of all store items.
• To ensure the smooth and efficient operation of Cost Control, Store rooms and Receiving and to assist Management in keeping the cost of food, beverage and other supplies to the minimum. 
• Establish and maintain seamless co-ordination & co-operation with all departments to ensure maximum cooperation, productivity, and guest service.
• Spot Checks.
• Submit all Food and Beverage cost related details to the Accounts Department.
• Submit to the Food and Beverage Department, all necessary information related to Food and Beverage sales and cost control.
• Ensure that proper records have been kept of inventory receipts, issues and returns by use of storeroom stock cards and signed documents.
• Conduct monthly inventory of food, beverages and other storeroom items.

• The role acts as the primary touchpoint for Commercial performance in the given territory.
• The role provides strategic guidance to property leadership teams, ensuring each property executes a successful commercial strategy.
• The role develops commercial talent within the region, and drives a culture of performance and collaboration amongst property and regional teams.

Job Summary:

The Brand Executive for Sampoerna University is a pivotal role responsible for shaping and executing marketing strategies that drive brand recognition and business growth. This position involves developing comprehensive go-to-market strategies, monitoring brand performance, and leading initiatives to enhance the university's market presence. The Brand Executive will ensure that all marketing activities are aligned with the university’s strategic goals and brand vision.

• Strategy Development:
• • Develop and implement comprehensive go-to-market strategies for the Sampoerna University business unit.
  • Design and execute marketing plans that drive brand awareness and align with business objectives.
• Performance Monitoring:
• • Track, analyze, and report on brand metrics to measure the effectiveness of marketing campaigns and activities (MQL/Student Body)
  • Adjust strategies based on performance data to enhance brand impact and achieve business goals.
• Brand Enhancement:
• • Lead initiatives to increase brand recognition and strengthen the university's market position.
  • Develop creative campaigns and promotional activities that resonate with target audiences.
• Cross-Functional Collaboration:
• • Work closely with Sales, Faculty and all SU-related departments to align marketing activities with strategic objectives.
  • Collaborate with channel marketing teams to drive impactful outcomes and ensure cohesive execution of marketing plans.
• Campaign Management:
• • Oversee the execution of marketing campaigns from concept through delivery, ensuring alignment with brand standards and business goals.
  • Coordinate with external vendors and agencies as needed to support campaign efforts.

Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it’s spending, saving, or investing – Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is ground breaking and has managed to reach over half a million users in only two years.

We want to be more than just a name on your CV. We strive for the talent to achieve the full potential and beyond, providing the tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions. We want to be a playground to try new things, make mistakes and learn from them.

We are currently looking for Customer Support Specialists (f/m/d) to join our Team!

What you will do

• Answering customer’s requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
• Being our customers voice by sharing their feedback and reporting their issues
• Collaborating with our different teams and having direct impact to improve our Product
• Representing Vivid Money and build a trustful relationship with our customers

• Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs
• Exceptional problem-solving and decision-making skills
• Good observational skills for process and product improvement
• Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
• Capable of managing multiple tasks and thriving under pressure in a dynamic environment
• Comprehensive knowledge of SME banking products, services, and processes.
• Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.
• Fluent in English. Other European languages are an advantage.

• Opportunity to participate in the creation of a new and innovative company
• Great working atmosphere in a motivated and dynamic team
• Opportunities to learn and grow together with the company

About us!
We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

About us!

We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

About us!
We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

About us!
We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

About us!
We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose:

• To oversee, develop, and leverage the performance of the brand in the Indonesian market. Specifically, to focus on developing brand image and positioning, sales turnover as well as profitability.
• To partner with a wide variety of respective parties in managing leading-edge premium beauty lifestyle products to ensure the business milestones are achieved as per the business plan.

Description of Duties:

Planning function:

• Analyze market data and sales trends to set up an annual budget, in terms of revenue, expenditures, and profitability
• Create and develop clear business strategies to achieve daily/monthly/yearly goals
• Create and develop a marketing plan as well as set up clear indicators to measure the results of each activity

Operational:

• Effectively execute marketing activities according to the marketing calendar and to ensure the return on investment
• Set up sales targets, and periodic sales forecasts and must ensure the expected sales outcome is achieved
• Construct monthly sales report that summarizes sales achievement, marketing activities updates, and competitive landscape for submission to principal
• Manage, control, and implement optimum merchandising in accordance with brand guidelines
• Explore, prospect, and manage consumer data, encouraging engagement programs to maintain long-run goals

Liaison:

• Liaise with the respective principal in bringing a consistent brand image & marketing programs i.e. marketing campaigns, product launches, PR events, etc.
• Liaise with respective government institutions to ensure that all practices comply with regulation
• Liaise with local partners and ensure business milestones are in place
• Liaise with internal organization to ensure all SOPs are in place

• At least 8 years experience in the related field, with 3 years as a brand manager in the retail industry preferably in high-end and luxury haircare.
• Strong creative, analytical, communication, and organization skills
• Possess a degree in business, marketing, or a related degree. Preferably Brand Managers also hold an advanced degree
• Have a background of retail sales, inventory management, marketing, and brand management
• Have a good handle on consumer and market insights, including the ability to analyze market data, and he or she may be tasked with conducting consumer research

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/career
If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

• Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers
• Leads and monitors activities of Telesales Representatives to ensure effective performance.
• Support sales team and monitor the quality of phone calls and Customer communications.
• Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
• Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
• Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.

This role will be at the forefront of our marketing endeavors, overseeing the largest team in the department. This role involves leading both the channel marketing and creative teams to new heights, focusing on effective and efficient strategies that culminate in exceptional execution. Channel Marketing Manager at PSF are the multi-faceted marketing efforts, overseeing a dynamic team responsible for Social Media, Communication, Customer Service, PR, Website Management, Digital Marketing, and Creative initiatives. This leadership role requires a strategic visionary who can seamlessly align these channels to drive brand cohesion and business growth.

This position will play a crucial role in managing both offline and online channels, ensuring a seamless integration of our marketing efforts. From traditional channels to the ever-evolving digital landscape, the Channel Marketing Manager will be responsible for navigating and optimizing strategies to maximize our reach and impact. An essential aspect of this role is the ability to translate the Brand Brief into a comprehensive go-to-market strategy. The Channel Marketing Manager should possess a keen understanding of our brand identity and seamlessly integrate it into all marketing channels, fostering consistency and resonance with our target audience.

Essential Duties:

Strategic Channel Management:

• Develop and implement holistic channel marketing strategies aligned with overall business goals.
• Oversee and optimize the performance of Social Media, Communication, Customer Service, PR, Website, Digital Marketing, and Creative teams.

Cross-Functional Collaboration:

• Foster collaboration between diverse teams to ensure a unified approach to brand messaging and customer experiences.
• Work closely with leaders from each channel to drive synergy and maximize the impact of integrated campaigns.

Brand Communication:

• Derive and implement Brand Communication strategies across all channels.
• Ensure consistent and compelling brand messaging in every communication touchpoint.

Customer Experience Management:

• Lead the Customer Service team to deliver exceptional and seamless customer experiences.
• Use customer feedback to inform and enhance marketing strategies.

PR and Media Relations:

• Develop and execute PR strategies to enhance brand visibility and reputation.
• Cultivate and maintain relationships with media outlets and influencers.

Website Management:

• Oversee the maintenance and optimization of the company website.
• Collaborate with the Web Team to ensure a user-friendly and engaging online presence.

Digital Marketing Strategy:

• Drive digital marketing initiatives across various platforms.
• Collaborate with the Digital Marketing team to optimize campaigns and enhance online visibility.

Creative Direction:

• Lead the Creative team to develop compelling visuals and content for marketing campaigns.
• Ensure alignment with brand guidelines and campaign objectives.

The Director of Food and Beverage is responsible for overseeing all aspects of the food and beverage operations. This role is crucial in maintaining the highest standards of quality, consistency, and service across all dining venues. The Director will engage in strategic planning, management, and innovation to drive revenue, elevate guest satisfaction, and uphold the hotel's esteemed reputation for culinary excellence. Staying informed on global food and beverage trends, the Director will lead and inspire a diverse team while collaborating with various departments to create a world-class dining experience that aligns with the brand's values and standards.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

UX Writer

6 months fixed term contract

Maker Lab is looking for a dynamic individual to join an exciting project we’ve embarked on with our technology client. Our client's brand is complex and innovative and paving the way for creative avenues to revolutionise the tech industry in unconventional ways. 

As a UX Writer for the APAC market, you will partner across a wide range of departments alongside your team of designers and researchers to create and shape product experiences through meaningful text. You’re also a content strategist, defining product vision and narratives across multiple platforms and touch points.

You work well with people and are a problem solver. You are open to multiple perspectives and love coming up with fresh and innovative ideas based on the latest trends.

*Please share your portfolio showcasing UX writing work to be considered for the position.

Role:

• Partner with the rest of the team on delivering engaging content and communications for the users - UX Designers & product managers, UX Researchers, Project Managers, Content Strategists, engineers, etc.
• Collaborate and integrate with clients’ marketing, branding, creative and other teams.
• Drive and inspire dynamic ideas that connect with all types of users through clear and concise copy content across multiple touch points, including page copy, labels, navigation, headings, notifications, etc.
• Writing engaging UI copy in English and local languages that effectively communicate with local audiences, with a good understanding of local market nuances.
• Crafting content solutions to address complex legal, compliance, and engineering challenges; documenting writing and style guidelines, word lists, and strategic principles.
• Initiate & execute UX writing projects and identify better approaches to drive efficiency, providing insights and feedback to the team.
• Ideate and execute ideas from beginning to end in a fast-paced working environment.
  

You: 

• At least 6+ years of UX writing experience in an agency, financial services firm, and hyper-growth technology companies
• Experience leading large, complex content strategies for user experiences, from notifications to structuring content in the UI.
• Your commitment will be to delivering work of the highest quality while working with team members to constantly develop new ideas and ensure consistency by building frameworks and guidelines. 

• A sharp-eyed, detail-oriented oriented and good design ambassador. 
• Exceptional verbal and written English communication and presentation skills and ideally fluent in another asian language to support projects spanning APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

• Develop and implement comprehensive sales strategies for the Wholesale sector.
• Conduct market analysis to identify trends, opportunities, and competitive landscapel.
• Build and maintain strong relationships with key clients and stakeholders in the Wholesale sector (ISP / System Integrator, ICT Company).
• Understand client needs and deliver tailored solutions to meet their business objectives.
• Develop and manage the sales budget, including forecasting and reporting.
• Provide coaching, mentorship, and professional development for team members.
• Collaborates with other departments to identify opportunities and expand the client base.
• Overseeing the treasury services budget, sales goals, and profit & loss (P&L).
• Monitoring and evaluating sales performance using metrics such as conversion rates, deal size, and customer satisfaction

1. Bachelor degree Sales in any major
2. Min. 6 years work experience as Head of Sales in B2B segment or related field
3. Experienced handling in Wholesale sector (ISP / System Integrator, ICT Company)
4. Effective management skill and rational thinking skill
5. Communication skill and consultative selling skill
6. Willing to work in Centennial Tower, Jakarta

• Medical insurance
• Medical checkup

Fita is a health-tech platform that brings together a community of fitness enthusiasts and expert coaches. Our mission is to empower Indonesians of all fitness levels to achieve their goals, maintain a healthy lifestyle, and build lasting habits through personalized virtual coaching sessions.

What you will do but not limited to:

• Manage infrastructure on GCP
• Participate in the entire software development process including design, development, delivery, monitoring, and improvement
• Provide technical assistance to improve system performance, capacity, reliability, scalability, and security
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
• Closely collaborating with other engineering and product teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies
• Participate in continuous improvement and execution of quality and timely major incident root cause analysis and blameless post-mortem activities to ensure we take action to avoid similar problems in the future

Expected KPI

• Maintain uptime for critical infrastructure components
• Make sure all infrastructure components monitored (Redis, PgSQL, etc) - by node count
• Make sure 80% of alerts have Time To Acknowledge below 30m in office hours
• Make sure 80% of infra provisioning / configuration requests handled below 3h in average in office hours

If you are ready to take the next step in your career, feel free to apply now at [email protected]

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

We are on the lookout for a creative and dynamic Design and Copywriting professional to join our team. In this role, you will be responsible for crafting compelling content and eye-catching designs that effectively communicate our brand message across various platforms. You will collaborate with cross-functional teams to ensure our marketing materials resonate with our target audience and align with our brand identity.

What you will do but not limited to:

• Create and design various marketing materials, including brochures, social media graphics, website content, email newsletters, and promotional materials.
• Write, edit, and proofread engaging copy for different platforms and formats that aligns with brand messaging and marketing objectives.
• Collaborate with marketing and product teams to develop impactful campaigns that drive engagement and brand awareness.
• Incorporate feedback and make revisions to designs and copy to meet project requirements and deadlines.
• Manage multiple projects simultaneously while ensuring high-quality output and adherence to brand guidelines.
• Stay updated on design trends, copywriting techniques, and industry best practices to continuously improve content quality.

• Bachelor's degree in Design, Marketing, Communications, or a related field.
• Proven experience in graphic design and copywriting, ideally within a digital marketing context.
• Strong portfolio showcasing your design work and writing samples.
• Proficiency in design software such as Adobe Creative Suite (Illustrator, Photoshop, InDesign) and familiarity with content management systems.
• Exceptional writing, editing, and verbal communication skills.
• Ability to think creatively and strategically in both design and copy.
• Strong attention to detail and ability to meet deadlines in a fast-paced environment.
• Willingness to collaborate with cross-functional teams and adapt to feedback.

• Manage daily operations meet company standards and SOP, including guest services, housekeeping, maintenance, and staff management

• Ensure a superior guest experience by maintaining high standards of service, cleanliness, and comfort
• Lead, train, and develop a team of employees, including housekeeping, maintenance, and front desk staff
• Monitor and manage the operational budget, controlling costs while ensuring high service levels
• Implement and maintain quality control processes to ensure that all cabins and facilities meet company standards and SOP
• Ensure that all operations comply with local health and safety regulations
• Oversee inventory levels for all supplies, ensuring timely replenishment
• Provide regular reports on operational performance, including guest feedback, occupancy rates, and financial metrics
• Address and resolve any operational issues or guest complaints promptly and effectively
• Work closely with other departments, including marketing, sales, and finance, to ensure alignment of business goals

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• Minimum of 4 years of experience in hospitality management, preferably in a similar setting (e.g., small luxury hotels, resorts, or cabin retreats).
• Proven leadership and team management skills for at least 1 years’ experience as a team leader
• Strong customer service orientation with a focus on guest satisfaction.
• Experience in managing budgets and financial performance.
• Excellent verbal and written communication skills in both English and Indonesian.
• Strong problem-solving abilities and the capacity to make decisions under pressure.
• Familiarity with local health, safety, and environmental regulations.
• Comfortable with hospitality management software and basic office applications.
• Willingness to work in the site on daily basis

• Source and negotiate with suppliers to procure goods and services required for the business, such as housekeeping supplies, food and beverages, maintenance materials, etc.

• Maintain accurate inventory records, monitor stock levels, and coordinate with the Operations Manager to ensure timely replenishment
• Accurately input and update procurement and inventory data into the system.
• Match purchase orders, invoices, and delivery notes to ensure accuracy and resolve discrepancies
• Build and maintain strong relationships with vendors and suppliers.
• Provide general administrative support, including filing, record-keeping, and handling correspondence related to procurement
• Monitor and control costs related to procurement to ensure alignment with budgetary constraints
• Prepare and submit regular reports on procurement activities, inventory levels, and cost analysis
• Ensure that all procurement activities comply with company policies and relevant regulations

• Bachelor’s degree in Business Administration,  Supply Chain Management, Hospitality Management or a related field

• Bachelor's degree in business, supply chain, management, finance or a related field
• Minimum of 2 years of experience in procurement, purchasing or supply chain management, preferably within the hospitality industry
• Strong attention to detail and accuracy in data input and record-keeping
• Good verbal and written communication skills in both English and Indonesian
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Ability to negotiate effectively with suppliers and vendors
• Proficient in using procurement software, inventory management systems, and general office applications (e.g., Microsoft Office Suite)
• Ability to identify and resolve issues related to procurement and inventory management
• Willingness to work in the site on daily basis

sebagai operasional pengiriman barang dari lokasi Manufaktur ke Distribution Center.

memastikan barang aman sampai pada lokasi tujuan.

membantu proses perhitungan inventory Barang yang akan diterima dan dikirim.

• Build and maintain strong, long-lasting relationships with corporate clients by understanding their unique insurance needs for EB and offering tailored solutions.
• Analyze client insurance portfolios, assess risk exposure, and recommend adjustments or enhancements to coverage during clients renewal process.
• Oversee EB insurance renewal process, ensuring seamless transitions and proactively addressing any changes or challenges.
• Act as the main point of contact for clients throughout clients' policy journey including claims process and endorsement process, then coordinate internally with operation team to handle client requests.
• Facilitate efficient resolution towards any clients inquiries and be the advocate for client interest
• Educate clients on insurance products, coverage options, and risk management strategies to help them make informed decisions.
• Identify opportunities for cross-selling additional insurance products and services to existing clients.
• Provide value adding relationship to clients and such as coordinating wellness program

• Manage , Drive and Control Planning activities - Demand Planning & PPC 
• Drive for effective logistics cost through any related logistic activity.
• Do improvement for all Planning & Logistics processes.
• Lead & support New product introduction projects which related to Supply Chain
• Lead & support project management, materials management, and logistics management.
• Maintain high service performance for product delivery.
• Responsible for setting the correct parameters for stock levels, related processes and control mechanisms for materials.
• Responsible for global freight forwarding and to provide optimum service at lowest cost.
• Review effectiveness of operating procedures, .
• Ensure compliance with government regulations.   
• Develops and accountable for department/sub function plans and performance and resources management..
• Identifies applications of functional knowledge and existing methodologies to resolve problems to meet long-range goals and objectives.
• Proactively communicate supply chain issues and provide alternatives.
• Partner with commercials to achieve sales goals.
• Train and provide development opportunities for staff.  Monitor and evaluate team members, and adjust training where needed.
• Attract, retain and develop high potential talent.
• Act as a team role model and change-agent.
• Positively lead and influence team members to partner together to achieve individual and business goals.
• Coordinate team efforts, create and manage a regional strategy and team operating plan.
• Local procurement management through sourcing, negotiation, and purchase
• Control inventory turn over & over aging materials.
• Strategic planning for RM & FG inbound & outbound.

• Create Workon (new customer, revised information, PSA)
• Create and maintain Sales order (In Advance, Credit and Project),
• Administration (registration vendor from customer, Provide (COO, COM, Warranty, Letter & Proforma Invoice, Order Confirmation)
• Collaboration with sales team, logistic team regarding delivery time

Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work-life balance important to you? Are you a self-starter eager to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you. 

NielsenIQ is seeking a talented Sales Development Representative (SDR) to manage, develop and grow qualified lead volume and sales pipeline for the eCommerce solution portfolio. This role is primarily responsible for:  

• Qualifying inbound inquiries to determine sales readiness 
• Outbound prospecting via email, social, and phone into target accounts in an effort to schedule initial meetings for sales representatives and 
• Supporting in-person and virtual events via pre-and post-event outreach. 
• This role is often the first touchpoint for prospects interested in NielsenIQ solutions and will set the tone for the sales cycle following. Professionalism, enthusiasm, and excellent communication are key characteristics to be successful in this role. The ideal candidate will be a highly energized self-starter who can thrive working autonomously while also being skilled at building solid working relationships with cross functional team members and sales. 

Responsibilities

• Learn continuously and develop into an industry and NielsenIQ solutions expert 
• Effectively pitch products and solutions to key decision makers at all levels of a prospect’s organization by understanding their needs and demonstrating how NielsenIQ solutions can meet their requirements 
• Respond to and effectively qualify inbound inquiries in a timely manner to assess sales readiness and qualifications prior to connecting prospects with sales resources 
• Conduct outbound prospecting activities (phone calls, email, social media, attend tradeshows) into target markets/accounts to identify, connect and engage (schedule meetings) with decision makers in order to generate qualified, sales-ready leads 
• Support the success of marketing sponsored in-person and virtual events; including pre-event promotion to drive attendance and post-event follow up to engage and qualify prospects for sales 
• Maintain accurate CRM records of all lead and prospecting activities by consistently adhering to defined lead management processes and SLAs 
• Build relationships with aligned sales team members to nurture leads through opportunity and ensure lead quality is driving conversion to pipeline and revenue 
• Develop and methodically drive execution of daily, weekly, and monthly activity cadence plans that maximize prospecting efficiency and effectiveness including; account and contact-level research, pre-call planning, and hyper-personalized messaging via key channels 
• Meet and exceed key activity and performance metrics for calls, emails, social touches, appointments scheduled, conversion to opportunity, and beyond  

• Building and maintaining customer relationships by assisting all their inquiries. Including but not limited to replying chats, offering products, negotiating, follow up disputes, etc.
• Responsible for achieving sales targets, growth and all initiatives set by the company.
• Create weekly sales reports and analyze the potential that happens in the upcoming weeks.
• Handling and updating online store attributes like product image, product stock, etc
• Work together with internal team (warehouse team for outbound, refund, marketing team for Live Shopping, posts, customer info, product team for future development needs, finance team, supply team, etc)
• Actively looking at competitor price, providing suggestion for market trends, etc