Steward Supervisor

Do you have a heart to serve and love being part of a team? As Steward Supervisor you will assist in the execution of memorable Food & Beverage experiences for our guests.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Enforcing the execution of the hotel’s hygiene and cleaning standards in their respective area and sections at all times.
• Supervising and providing practical assistance in the daily stewarding operation.
• To plan and control the chemical par stock level according to budget set at all times.
• To plan and control the par stock level operation equipment such as chinaware, cutlery buffet equipment, etc efficiently at all times.
• To ensure a smooth back-of-house operation and cater according to banquet event orders.
• To enforce and follow the hotel’s standards of procedures, rules, and regulations.
• Maintaining clear, healthy, and accurate communication with superiors, colleagues, and subordinates at all times.

- Translate documents from Chinese to Indonesian or vice versa

- Assist in communication between Managers and local employees and during meetings

- Help do the work of filling and administration division

- Assist and report directly to the Area Manager

- Helping the Manager's communication with the Customer

• Create comprehensive sales strategies to meet revenue targets and expand market presence in modern trade channels, both nationals and local modern trade channels.
• Overseeing the budget for modern trade channels, ensuring efficient allocation of resources and profitability.
• Establish and maintain strong relationships with key account partners.
• Create and ensure the delivery of JBP (joint business plan)
• Manage and develop a team of key account representatives.

• Plan, developed, implement, and control all activities within designated Key Accounts to achieve volume and market share as well as optimum availability & visibility
• Negotiate and develop JBP (joint business plan) for assigned Key Accounts in line with all stakeholders
• Build and manage relationships with key account clients to obtain leverage for mutual sales / profitability benefit
• Work closely with the supply chain team to ensure timely and efficient product delivery

• Develop and execute strategies to grow sales volumes through existing and new distributors.
• Negotiate and develop JBP (joint business plan) for assigned distributors in line with all stakeholders
• Monitor, evaluate distributors performance, ensuring they meet agreed-upon targets and KPIs, identify areas for improvement, and implement solutions.
• Find new distributors to expand market presence.
• Collaborate with distributors and internal teams to maximize distribution coverage, ensure product availability in the distributors, and timely fulfillment of orders.
• Organize training and development sessions for distributor teams to enhance product knowledge and sales techniques.

• Conducting training needs assessments to identify gaps in skills and knowledge within the sales team
• Design, prepare, and deliver training and development programs about sales techniques, including prospecting, negotiation, closing deals, and relationship management
• Plan, communicate, and measure milestones, risks, and process improvement opportunities of day-to-day operations for various training programs
• Observe sales encounters and collect feedback, results, and performance data of trainees after sessions
• Assist with the development and support of a Learning Management System and other scalable learning solutions 

1. Memiliki pengetahuan yang memadai dan terkini atas semua produk dan layanan klien serta kebijakan dan Pedoman yang mengatur aktivitas Contact Center
2. Menyampaikan secara benar informasi mengenai produk dan layanan yang tersedia
3. Memberikan penjelasan dan/atau penyelesaian yang terbaik atas permohonan dan/atau keluhan yang disampaikan Pelanggan.
4. Agent tidak diperkenankan untuk menjanjikan kepada pelanggan bahwa tindak lanjut atas keluhan yang disampaikan akan sesuai dengan permintaan Pelanggan.
5. Menangani permohonan dan/atau keluhan pelanggan sesuai dengan SLA yang ditetapkan. Apabila permohonan dan/atau keluhan pelanggan tidak dapat ditangani, maka diteruskan kepada Supervisor / Team Leader untuk ditindaklanjuti.
6. Mencatat setiap permohonan dan/atau keluhan yang diterima pada sistem aplikasi Contact Center.
7. Meneruskan kepada Supervisor / Team Leader permohonan dan/atau keluhan yang tidak dapat dipenuhi / diselesaikan.
8. Tidak akan melakukan dan/atau tidak melakukan sesuatu yang merugikan dan atau mengganggu citra, nama baik dan atau reputasi klien maupun perusahaan.
9. Tidak menggunakan data dan informasi milik klien atau perusahaan untuk kepentingan diri sendiri ataupun pihak lainnya.
10. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem Manajemen Mutu PT. Jaring Synergi Mandiri
11. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Kebijakan Sistem Anti Penyuapan PT. Jaring Synergi Mandiri
12. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem ManajemenKeamanan Informasi PT. Jaring Synergi Mandiri

Wajib memiliki:

-   Surat Keahlian Kerja (SKA) Madya HVAC/Electrical, atau;

-   Sertifikat Keahlian Ahli Teknik SIstem Tata Udara dan Refrigerasi Madya atau;

-   Surat Tanda Registrasi Insiyur (STRI) Insiyur Level Insiyur Profesional Madya

1. Mengikuti arahan dari Team Leader dalam menjalankan tugas.
2. Melakukan/melaksanakan program kerja berdasarkan sasaran mutu Operasional Outside HR Supply yang ditetapkan manajemen PT. Jaring Synergi Mandiri.
3. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem Manajemen Mutu PT. Jaring Synergi Mandiri.
4. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Kebijakan Sistem Anti Penyuapan PT. Jaring Synergi Mandiri.
5. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem Manajemen Keamanan Informasi PT. Jaring Synergi Mandiri.

Financial Planning and Analysis:

• Develop and implement financial strategies, budgets, and forecasts.
• Conduct financial analysis, reporting, and modeling.
• Monitor financial performance by measuring and analyzing results, initiating corrective actions, and minimizing the impact of variances.

Accounting and Compliance:

• Ensure compliance with financial regulations and standards.
• Oversee the preparation of financial statements in accordance with generally accepted accounting principles (GAAP).
• Coordinate the preparation of regulatory reporting.

Cash Flow Management:

• Manage cash flow, including forecasting, and ensure sufficient funds are available to meet ongoing operational and capital investment requirements.
• Optimize the handling of banking relationships and initiate appropriate strategies to enhance cash positions.

Risk Management:

• Identify and manage financial risks, including foreign currency exchange, interest rates, and other financial instruments.
• Ensure the company’s financial policies and procedures are effective and up-to-date.

Team Leadership:

• Lead, mentor, and develop the finance team.
• Oversee the daily operations of the finance department, including accounts payable, receivable, payroll, and general ledger.
• Ensure continuous improvement of finance processes and systems.

Develop and Implement Growth Strategies:

• Identify new growth opportunities and develop strategies to capitalize on them.
• Work closely with the marketing, sales, product, and customer success teams to execute growth initiatives.

Data Analysis and Insights:

• Analyze user data and market trends to identify growth opportunities.
• Track and report on key growth metrics, and use insights to optimize strategies.

Experimentation and Testing:

• Design, implement, and analyze A/B tests and other experiments to identify the most effective growth strategies.
• Iterate on successful experiments to scale growth efforts.

Cross-functional Collaboration:

• Partner with product and engineering teams to develop features that drive growth.
• Collaborate with the marketing team to create and optimize campaigns.

User Acquisition:

• Develop and execute campaigns to acquire new users through various channels, including digital marketing, content marketing, partnerships, and more.

User Retention and Engagement:

• Implement strategies to increase user engagement and retention, including onboarding programs, loyalty programs, and personalized experiences.

Market Research:

• Conduct market research to stay updated on industry trends and competitor activities.
• Use research insights to inform growth strategies and identify new opportunities.

Reporting and Documentation:

• Maintain detailed records of growth experiments, outcomes, and learnings.
• Prepare and present regular reports on growth performance to senior management.

Sourcing and Supplier Management:

• Identify and evaluate potential local suppliers.
• Develop and maintain relationships with key suppliers.
• Conduct supplier performance reviews and maintain a preferred supplier list.

Procurement Process:

• Conduct market research to identify trends and opportunities for cost savings.
• Issue purchase orders and follow up with suppliers to ensure timely delivery.
• Negotiate contracts, terms, and conditions with suppliers.

Cost Management:

• Monitor and control procurement budgets.
• Implement cost-saving initiatives without compromising quality.
• Analyze market and delivery systems to assess present and future material availability.

Quality Assurance:

• Ensure all purchased products and services meet the company's quality standards.
• Work closely with the quality assurance team to resolve any supplier-related issues.

Compliance and Documentation:

• Ensure compliance with company policies, industry standards, and legal regulations.
• Maintain accurate records of all procurement activities.
• Prepare reports on procurement activities, cost analyses, and supplier performance.

Cross-Functional Collaboration:

• Work closely with other departments such as Production, Logistics, and Finance to understand their needs and ensure timely procurement of required goods and services.
• Participate in cross-functional projects and initiatives to drive process improvements.

• Supervise daily warehouse operations, ensuring efficiency and timeliness in receiving, storing, shipping, and inventory management.
• Optimize layout for better space utilization and workflow, planning material storage locations for streamlined processes.
• Maintain accurate inventory records through regular stock counts, monitor inventory levels, recommend procurement, and prevent overstock or stockouts.
• Train and manage warehouse staff to ensure safety and performance.
• Coordinate logistics with suppliers and customers to ensure timely deliveries, and maintain quality and safety standards for all goods.
• Maintain compliance with the company's quality management system.

Procurement Management:

• Source and procure commodities in line with company policies and procedures.
• Negotiate contracts and terms with suppliers to secure favorable pricing and delivery schedules.
• Ensure timely and accurate processing of purchase orders and requisitions.

Supplier Relationship Management:

• Develop and maintain strong relationships with suppliers to ensure quality and reliability.
• Monitor supplier performance and address any issues or discrepancies.
• Conduct regular supplier audits and assessments.

Inventory Control:

• Monitor inventory levels and ensure optimal stock levels to meet production and operational needs.
• Coordinate with warehouse and logistics teams to manage the storage and distribution of commodities.
• Implement inventory management best practices to minimize waste and reduce costs.

Market Analysis:

• Conduct market research to identify trends, opportunities, and risks in the commodity markets.
• Stay updated on industry developments and regulatory changes that may impact commodity prices and availability.
• Provide market intelligence and insights to support strategic decision-making.

Cost Optimization:

• Identify and implement cost-saving initiatives in the procurement process.
• Analyze and report on cost variances and develop strategies to mitigate them.
• Collaborate with finance and accounting teams to ensure accurate budgeting and forecasting.

Compliance and Documentation:

• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Maintain accurate and up-to-date records of all procurement activities and transactions.
• Prepare and present regular reports on procurement and inventory metrics.

Cross-functional Collaboration:

• Work closely with production, operations, and sales teams to align procurement activities with business needs.
• Facilitate effective communication and coordination between departments.
• Participate in cross-functional projects and initiatives as needed.

Office Management:

• Oversee daily office operations and ensure that office facilities are well-maintained.
• Manage office supplies inventory and place orders as necessary.
• Coordinate maintenance and repairs of office equipment and facilities.

Administrative Support:

• Provide administrative support to various departments, including scheduling meetings, organizing events, and preparing reports.
• Handle incoming and outgoing correspondence, including emails, letters, and packages.
• Maintain accurate records and files.

Logistics and Coordination:

• Organize and coordinate company events, meetings, and conferences.
• Arrange travel and accommodation for employees and guests.
• Manage office space allocation and seating arrangements.

Vendor and Supplier Management:

• Liaise with vendors and suppliers to ensure timely delivery of goods and services.
• Negotiate contracts and agreements with suppliers.
• Monitor and evaluate the performance of vendors.

Policy Implementation:

• Assist in developing and implementing company policies and procedures.
• Ensure compliance with health and safety regulations.
• Update and maintain office policies as necessary.

Budget Management:

• Assist in managing the office budget and controlling expenses.
• Track and report on expenditures.
• Prepare financial reports and forecasts.

Employee Support:

• Address employee inquiries and provide assistance as needed.
• Coordinate onboarding and offboarding processes.
• Organize and manage employee activities and welfare programs.

Technology and IT Support:

• Coordinate with the IT department to ensure smooth functioning of office technology.
• Provide basic IT support to employees, such as troubleshooting common issues.

Facility Management:

• Oversee the maintenance and security of office premises.
• Ensure cleanliness and orderliness of the office environment.

Project Management:

• Assist in planning and executing special projects and initiatives.
• Monitor project progress and ensure timely completion.

Tax Compliance:

• Ensure timely and accurate filing of all federal, state, and local tax returns.
• Maintain compliance with all tax regulations and laws.
• Monitor changes in tax legislation and update the organization’s tax practices accordingly.

Tax Planning and Strategy:

• Develop and implement effective tax strategies to minimize tax liabilities.
• Provide tax advice and guidance to senior management on various business transactions and decisions.
• Identify tax-saving opportunities and recommend strategies to take advantage of them.

Tax Reporting and Analysis:

• Prepare and review tax provisions and tax-related disclosures for financial statements.
• Conduct detailed tax research and analysis on complex tax issues.
• Collaborate with the accounting team to ensure accurate tax reporting and compliance.

Audit and Risk Management:

• Manage tax audits and inquiries from tax authorities.
• Prepare and provide necessary documentation for tax audits.
• Identify and mitigate tax risks.

Leadership and Collaboration:

• Supervise and mentor junior tax staff.
• Collaborate with other departments such as finance, legal, and operations to ensure tax considerations are integrated into business decisions.
• Liaise with external tax advisors and consultants as needed.

Melaksanakan pemajangan (display) barang, persiapan retur, menawarkan program promosi, pengecekan keadaan produk, pencegahan adanya kehilangan, melaksanakan kebersihan area toko, serta memberikan pelayanan terbaik kepada pengunjung toko.

Responsibilities:

• Creating and implementing marketing strategies to promote product features that enhance client retention.
• Conducting market research and analyzing data to understand client behavior and product performance.
• Coordinating with customer support and product teams to ensure a seamless client experience.
• Identifying opportunities for upselling or cross-selling subscription services.
• Reporting on recurring revenue growth and retention metrics.

• Melakukan pendekatan dengan konsumen untuk memberikan informasi mengenai produk Paylater
• Melakukan penjualan produk Paylater
• Memberikan pelayanan, menjelaskan produk, pengisian aplikasi serta keuntungan menggunakan produk Paylater
• Mencapai target akuisisi
• Melaporkan hasil penjualan (daily)
• Follow Up (melengkapi) kekurangan data pada formulir aplikasi

• Melakukan pendekatan dengan konsumen untuk memberikan informasi mengenai produk Paylater
• Melakukan penjualan produk produk Paylater
• Memberikan pelayanan, menjelaskan produk, pengisian aplikasi serta keuntungan menggunakan produk Paylater
• Mencapai target akuisisi
• Melaporkan hasil penjualan (daily)
• Follow Up (melengkapi) kekurangan data pada formulir aplikasi

About Us

Love, Bonito is the leading vertically integrated, omni-channel womenswear brand in Southeast Asia today. Officially founded in 2010, we have grown to over 300 people strong and are proudly headquartered in Singapore with an omni-channel presence in Indonesia, Malaysia, and a retail franchise in Cambodia. In addition, we ship internationally to 19 countries including Australia, Brunei, Cambodia, Canada, China, Hong Kong SAR China, Indonesia, Japan, Macao SAR China, Malaysia, Myanmar, New Zealand, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan (Republic of China), United Arab Emirates, United States of America, and Vietnam.

We recently clinched US$50million for our Series C funding and have plans to venture deeper into and beyond fashion, to be a true life partner for the everyday Asian woman.

The Team

The Love, Bonito team is made up of a passionate, dynamic, innovative, and fun-loving pool of individuals! From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talent with one unified focus - our customer, the everyday Asian woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet thoughtful approach in creating the right experiences, products, and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless, and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

Main Responsibilities for Retail Ambassador

• Assist in providing the best customer experience, including speaking to guests and offering advice on color, fit, and silhouette to best suit their needs.
• Provide a seamless shopping experience and ensure that all merchandise are available in all colors, sizes, and quantities on the floor.

• Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms.

• Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stocktake exercises.
• Cashiering duties using the POS system to process payments.

Requirements & Qualifications :

• Female, minimum 18 years old (students are welcome!)
• Good working knowledge of Ms. Word, Excel, Google Drive, and POS payment system.
• Ability to communicate in English is preferred (expected to have foreign tourists in our store!).
• Able to represent Love, Bonito’s unique proposition.
• Able to get things done effectively and professionally.
• Trustworthy and take a great responsibility in fulfilling all the tasks given.
• Able to work both independently and collaboratively with various teams.
• Able for work duration of 6 months, with minimum 30 & maximum 40 hours per week.
• Have to work at least 1 day on weekend.

What You Should Be :

• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either!
• A customer-centric mindset - always thinking of the customer first!
• Fun, positive, charismatic and a good team player
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion.
• A self-starter, proactive, initiative, creative, and hands-on approach. Get it done right, and fast!
• Ability to multitask and work under pressure!
• Excellent time-management and analytical skills
• Sensitive to and have the ability to recognize the customers’ needs and wants

• Salary up to IDR 800k/week
• Get special discount for all LB products!
• Gain real life working experience in retail industry

• Lead and develop the laboratory team.
• Maintain daily activities to achieve KPI's Laboratory Department.
• Manage the testing laboratory: color matching, fabric testing, and Lab Dip approval.
• Carry out any additional assignments as directed by manufacturing management.
• Resolve quality issues and offer advice to relevant departments.
• Maintain Laboratory's certifications.
• Improve production process based on lean manufacturing system.

• Plan and organize all process activities in the Engineering Department, including Boiler, Intake and Water Treatment.
• Focus on management of engineering process.
• Improve TPM (total preventive maintenance)
• Manage research, feasibility studies, and cost breakdown related with engineering departement.
• Direct the daily activities of the engineering staff
• Continually examine all new materials, processes, procedures, and technology in the engineering field.
• Budget and effectively control expenses of Engineering Department.

• Plan and organize all process activities in the brushing department.
• Manager your team to make sure all team can achieve KPI target of quality.
• Improve production process based on lean manufacturing system.
• Implement ISO-9001 (quality management system).
• Comply with work safety regulations and availability of required safety equipment.

• Diutamakan Pendidikan minimal D3 Teknik Kimia/Teknik Perminyakan.
• Memiliki pengalaman kerja minimal 4 tahun di bidang yang sama.
• Memiliki pengetahuan yang kuat tentang teknologi pengolahan minyak kelapa sawit, termasuk proses refining, deodorizing, dan bleaching.
• Mampu mengelola dan mengawasi seluruh proses pengolahan minyak kelapa sawit secara efektif dan efisien.
• Mampu menerapkan dan memastikan penerapan standar keselamatan kerja serta menjaga kualitas dan produksi pada tingkat yang optimal.