Life at Ajaib
Here at Ajaib, we address ourselves as Magicians because making magic happen is our specialty! Ajaib is committed to creating an inclusive environment where all Magicians are valued for their contributions, opinions, and skills. Through our 3DNAs, we implement Everyone is an Owner to strengthen our core value in developing as a team, Growth Mindset to never stop learning, and A Will to Win to have courage in being excellent in everything we do!

Job Description:

• Assist in drafting agreements and Standard Operating Procedures (SOPs) for the legal team.
• Support in reviewing agreements from other divisions.
• Conduct research on relevant regulations affecting the company’s business.
• Provide day-to-day assistance to the legal team in handling various legal matters.
• Be proactive and contribute ideas in problem-solving discussions.

• Final year law student or fresh graduate with a Bachelor's degree in Law.
• Passion for learning and interest in corporate legal work.
• Strong communication and interpersonal skills.
• Organized and detail-oriented with the ability to multitask.
• Previous internship experience in a startup or legal department is a plus, but not required.

Join us as we make magic happen to increase Indonesia’s financial inclusion!

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

At INDICO, we believe in reaching beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

We are seeking a motivated Product Intern to join our team. In this role, you will support the product research process by conducting market analysis, user research, and competitive analysis. You will work closely with product managers and designers to gather insights that drive product decisions and improvements. This internship offers a great opportunity to gain hands-on experience in product research and development in a fast-paced environment.

What you will do:

• Conduct market research to understand industry trends, customer needs, and competitor analysis. 
• Collect and analyze data to support strategic decision-making. 
• Gather user feedback to enhance the product. 
• Assist to create and maintain product documentation such product books and user guides. 
• Assist to use analytical tools to monitor product performance post-launch and identify areas for improvement. 
• Assist the product team in product development cycle & prototype creation. 
• Support product team in various tasks and projects as needed. 
• Coordinate with cross-functional teams; engineering, design, marketing, and sales. 

• Bachelor degree in Business, Marketing, Design, Social Sciences, or a related field.
• Strong analytical skills with the ability to interpret data and derive insights.
• Experience with analytical tools such as Excel, Google Analytics, or other BI tools is a plus.
• Experience in project management; familiarity with tools like JIRA, Miro
• Excellent research, written, and verbal communication skills.
• Detail-oriented and organized with the ability to manage multiple tasks.
• Familiarity with research methodologies and tools for conducting market and user research.
• Passion for product development and understanding user needs.

About the team

Agent Network is currently expanding, we are targeting to grow more than 20x in 2025. In order to win the market we need to expand our supplier base upon which we can develop a competitive platform. The goals for the Partnership team are competitive, completeness and availability.

Onboarding new suppliers

• Conduct market research, analyze market trends, identify key potential products and potential suppliers
• Build establish productive relationship with suppliers
• Lead price negotiation process (liaise with Procurement Team)
• Lead contracting process (liaise with Legal Team)

Managing supplier base

• Define and monitor KPI and performance metrics for each suppliers
• Develop monitoring tools
• Build effective communication channel with all the supplier for issue resolutions
• Conduct regular reporting to management

Managing supply operations

• Monitor and ensure product availability, success transaction, on time performance in the platform
• Vendor deposit management

• A bachelor degree from reputable university
• A strong background and a minimum 4 years experience in managing partnership of telco products and/or partnership operations in similar platform
• Good communication and negotiation skill is a must
• Strong network particularly in telco and PPOB industry
• Able to effectively working with multiple stakeholders
• Capable of leading the team
• Strong data analytical skills is mandatory and data query capabilities is massive plus points
• Have a deep understanding of customer experience, identify and pursue business opportunities

• Provide sales strategy by seeking corporate customers in Government segment (Military)
• To execute sales calls to create new customer
• Create new sales activities to achieve team revenue/ sales target
• Business maintenance
• Exploring new potential client
• Building and maintaining relationships with existing clients in Government Military segment

• Age 25 -38 years
• Candidate must possess at least Bachelor's Degree in any field or equivalent
• At least 3 Years of working experience in the related field is required for this position
• Proven in handling account and sales achivement by attach achievement history in CV
• Good communication and negotiation skills
• Target oriented and able to work under pressure
• English Active
• Preferably experienced handling Government account (Military)
• Willing to Work in Centennial Tower, South Jakarta

• Medical Insurance
• Medical Check Up

Tugas & Tanggung Jawab :

• Melakukan riset pasar untuk menentukan target pasar dan mengembangkan strategi marketing yang tepat.
• Melakukan tinjauan dan analisis data customer serta data penjualan.
• Membuat rencana strategis, mereview dan memastikan strategi marketing dapat terlaksana dengan baik.
• Mencapai target sales melalui berbagai strategi marketing komunikasi, digital dan media dengan mengembangkan komunikasi dan relationship di pihak internal maupun eksternal yang sejalan dengan strategi pemasaran brand ataupun perusahaan.
• Memastikan customer dan potensial customer teredukasi tentang perusahaan dan produk dari KOKAI
• Fokus pada strategi penjualan untuk mencapai target penjualan
• Mencari customer baru melalui canvassing atau referensi, Membina hubungan baik dengan existing customer
• Membuat laporan kunjungan customer kepada atasan
• Bertanggungjawab pada hal teknik penjualan produk.
• Membuat dan mengatur project atau pemeliharaan produk.
• Bekerjasama dengan tim Pemasaran dan Penjualan untuk menyiapkan materi pemasaran dan penjualan.
• Menyiapkan laporan penjualan dengan mengumpulkan, menganalisa dan membuat ringkasan dari informasi yang didapat.

Quality Staff (Quality Assurance/Quality Control) 

Mendukung Head of Quality dalam melakukan pengawasan dan tanggung jawab untuk memonitor Quality Department Performance: Penyusunan produk defect termasuk laporan tindakan perbaikan/pencegahan kepada Pelanggan, penyempurnaan rencana sistem Quality Control/ Quality Assurance untuk menjamin kepuasan Pelanggan melalui kualitas produk, Klaim Pelanggan, menindaklanjuti dan berkoordinasi untuk penolakan dari inspeksi pengiriman, penanganan Kontrol Pemasok, dll 

Tugas Pekerjaan:

• Mempersiapkan Audit Eksternal/Internal (Audit ISO/Audit Pelanggan/Audit Perusahaan Grup)
• Melakukan verifikasi klaim pelanggan barang dikembalikan, menyediakan & membantu produksi dalam Kualitas Produk
• Memantau umpan balik kualitas produk bersama dengan tim produksi untuk menjaga kualitasnya
• Memantau dan memverifikasi keluhan pelanggan untuk menganalisis akar penyebab peningkatan kualitas
• Melakukan uji coba untuk sampel baru atau pemasok baru untuk memenuhi spesifikasi kualitas
• Mengembangkan SOP, WI untuk peningkatan proses terkait kualitas dan pengetahuan standar untuk produk baru
• Mengembangkan dan menetapkan spesifikasi kualitas untuk produk
• Mengawasi kualitas lini produksi.
• Menganalisis masalah kualitas yang ditemukan di lapangan.
• Berkoordinasi dengan departemen terkait mengenai masalah kualitas yang ada.
• Melaksanakan dan memantau hasil keputusan terhadap kualitas hasil produksi
• Buat rencana aksi untuk menghilangkan masalah – PICA (Continual Improvement)
• Menyiapkan laporan dan menandatangani dokumen sesuai prosedur yang ada
• Membuat laporan kualitas mingguan/bulanan

Persyaratan:

• Kandidat harus memiliki setidaknya Gelar Sarjana di Teknik Metalurgi, Teknik Industri, Teknik Mesin atau terkait dari universitas terkemuka.
• Setidaknya 3 Tahun pengalaman kerja di bidang terkait diperlukan untuk posisi ini.
• Memiliki keahlian di bidang teknik mesin terutama dalam sistem otomasi, desain bagian/mekanisme bergerak kecil, robotika presisi tinggi, proses manufaktur, dan mekatronik.
• Akurat, perhatian terhadap detail, bijaksana, dan cepat belajar adalah suatu keharusan.
• Memiliki keterampilan interpersonal, kepemimpinan, dan resolusi konflik yang sangat baik.
• Memiliki kreativitas, logika, visi, dan keterampilan pemecahan masalah yang luar biasa.
• Memiliki kemampuan komunikasi yang baik dalam bahasa Inggris baik lisan maupun tulisan.
• Bersedia bekerja di Tangerang, Banten

Pertanyaan dari perusahaan

AccelerAsia provides fast growing technology companies from Europe and the US with a suite of

growth services to help them expand their businesses into APAC and ensure long term success in this

region. We have offices in Singapore, Bangkok, Jakarta, Kuala Lumpur and Hanoi, a team of highly experienced

international business builders and a well-established network in the region. Over the past 14 years we

have created a unique culture and a very successful business that has helped dozens of companies build

their business in these parts of the world.

This position focuses on feeding the top of the sales funnel and you will play a key role in finding

prospects and qualifying them, before passing them on to Account Executives and Sales Directors. This

involves researching companies, identifying the key decision makers and generating leads through cold

outreach such as cold calling and social platforms (LinkedIn).

Key Duties:

● Enthusiastic about enterprise software

● Ability to grasp the business needs of AccelerAsia’s client(s), be able to think on your feet, and

possess the drive to become solution/product experts

● Outbound prospecting, cold calling to hunt for new leads for AccelerAsia’s client(s) and meeting

daily minimum quota/targets

● Qualify inbound leads from regular marketing campaigns and follow up with leads who have

attended events, with the aim of booking meetings

● Develop and maintain a high-quality lead funnel

● Qualify leads using a structured sales methodology

● Work closely with Account Executives and Sales Directors to support in developing and

implementing appropriate prospecting strategies and plans

● Maintain high level of CRM hygiene by ensuring all customer interactions from LinkedIn

messages, calls and emails are updated and recorded in our CRM

Key Skills:

● Excellent communication skills, both written and verbal

● Excellent management of the top of sales funnel

● Solid commercial acumen; the ability to spot opportunities in the territory

● A proactive, service-oriented attitude towards AccelerAsia’s client(s) and prospects

● Self-starter and autonomous

● Ideally 1 to 2 years experience software Sales Development

We can offer a competitive salary package which includes an uncapped commission plan as well as a

structured, but flexible career path. We work with exciting best-in-class technology companies from

around the world who are expanding into the APAC region through AccelerAsia, giving you a wide range

of opportunities to learn and expand your knowledge across the wider technology landscape. You will get

the opportunity to work with a highly supportive, fun and tenacious team, as well as access to

professional coaches to guide you in your professional and leadership development. We also offer:

● Unlimited Annual Leave Days

● Hybrid Working Arrangement

● Health Insurance

● Weekly Team Lunches

● Annual Team Offsite

• Meet or exceed revenue targets for assigned Sales through strategic engagement of customers
• Sell products to assigned customer Sales, managing a larger number of lower revenue customers depending on the market and brand
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Delivery of assigned Sales campaigns, against Sales, products and revenue targets
• Development of brand and industry specific knowledge, including competitor events, to enhance and improve new business sales performance
• Own the on-site re-booking of existing customer Sales, in line with event Sales allocation and sales targets
• Develop sales plans and approaches to grow existing customer Sales, through cross and up selling as well as the sale of integrated packages, sponsorship and advertising
• Refer new leads identified or received to the Business Development team
• Develop and maintain industry and brand knowledge as required
• Adoption of sales pipeline process through use of Salesforce (CRM system)
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Communicate required information to leadership through accurate use of Salesforce reporting
• Manage the capture and entry of Sales contract information into CRM/ invoicing system
• Manage the handing over of Sale information and customer requirements (via Salesforce) to the Event Operations and Brand teams
• Support Finance in resolving bad debt customers as a final escalation point
• Perform additional responsibilities as assigned

• Analyze and interpret complex data sets to identify key market opportunities and challenges.
• Develop and maintain market models to forecast potential outcomes and inform business strategies.
• Strengthen data-driven decision-making processes for all the MediaCo related activities of PayTV, OTT and Media Sales.
• Lead the analysis of market data, and internal data into actionable insights that inform strategic decisions for all the business line of MediaCo.
• Monitoring industry trends and consumer preferences, will help MediaCo stay ahead of shifts in the market, allowing for proactive rather than reactive strategies.
• Work closely with product, sales and even technology teams, ensuring alignment between market needs and our offerings, and also help in creating a better management of the wholesale partners such as XL, other MNOs/ISPs.
• Enhance understanding of competitor strategies, enabling us to refine our positioning and messaging in the marketplace.
• Identify new market opportunities and inform expansion strategies.
• Tailor the products and marketing efforts, improving customer satisfaction and loyalty.
• Drive innovation and helping to develop products that resonate with our audience and fulfill needs
• Maintain updated competitive analysis to inform product positioning and marketing strategies.
• Conduct customer segmentation analysis to better understand target audiences and develop tailored marketing strategies.

• Bachelor's degree in Business Administration, Marketing, Economics, or a related field; Master’s degree preferred.
• Minimum of 4 years of experience in market research or analytics, preferably in the telecommunications or technology sectors.
• Strong analytical skills and proficiency in data analysis tools and software.
• Excellent verbal and written communication skills to effectively convey complex insights.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Location: Centennial Tower, South Jakarta.

Medical Insurance

Medical Check Up

• Develop and execute a comprehensive content acquisition strategy to enhance the company's content offerings and meet the demands of diverse audiences.
• Identify potential content partners, negotiate licensing agreements, and establish collaborative relationships to enrich the content library.
• Drives the right mix of product portfolio while being innovative and up to date in the content and media industry.
• Identifying, negotiating, and securing partnerships with content creators, studios, and distributors, ensuring we have a competitive edge in the market for both local and international content.
• Maintain content standards, stay ahead of industry trends, allowing us to adapt quickly and position ourselves as a leader in the content space.
• Enhance collaboration and managing day to day content Operations functions, and also cross functional teams ensuring that our content acquisition aligns with broader company initiatives.
• Maintain and ensure growth and profitability in our content library and increase user engagement.
• Exploring new content formats and delivery methods that enhance user experience.
• Monitor and analyze content performance metrics to inform future acquisitions and optimize the content portfolio.
• Manage the content acquisition budget, ensuring efficient allocation of resources to support strategic goals.
• Stay updated on the competitive landscape and emerging content trends to identify new acquisition opportunities.
• Develop and maintain relationships with content creators, distributors, and platforms to leverage co-branding and partnership opportunities.

• Bachelor's degree in Business Administration, Media Studies, or a related field; Master's degree preferred.
• Minimum 5-7 years of experience in content acquisition, content management in same role, or a related field, preferably within the media industry.
• Strong undertanding in media business acumen
• Strong negotiation and contract management skills.
• Excellent analytical skills, with the ability to interpret data and make informed decisions.
• Proven track record of managing relationships with external partners and stakeholders.
• Strong communication and presentation skills.
• Location: Centennial Tower, South Jakarta

Medical Insurance

Medical Check Up

The Cloud Engineer will be responsible for the following activities: 

• This position is a stakeholder-facing role and embodies the responsibility of capturing prioritization, and delivery of project expectations for all aspects of the projects you work on.
• You can lead technical customer workshops and design a solution meeting the customer requirements on all aspects of the project (Governance, Security, Networking, Billing, Operations).
• You are an advocate for Cloud adoption and enlighten customers in their Cloud Adoption strategy, no matter their Cloud Maturity.
• Excellent communication and interpersonal skills: you have the ability to communicate tasks, challenges, and results clearly to technical & non-technical colleagues and customers.
• Ability to understand both the business and technical requirements and apply to existing, or develop new methodologies to satisfy those requirements
• You understand both business and technical priorities and have a realistic view of timelines and deliverables.
• you are able to guide and streamline the technical tracks of a multidisciplinary team, composed of colleagues and customers.
• You advocate the use of Cloud best practices in all aspects of your job and the deliverables of your team.
• you mentor and guide junior colleagues through their journey in the team and within the projects you collaborate on.

• Identify, evaluate, and establish partnerships with leading solution providers or potential partner (technology vendors, service providers, system integrators, etc.) that align with the company’s strategic goals, driving growth and innovation in product and solution offerings.
• Lead the solutions & technical function, and collaborate with pre-sales function and sales function to develop tailored solutions that meet customer requirements.
• Monitor industry trends and competitor activities to identify new opportunities for partnership.
• Build and maintain strong relationships with key stakeholders both internally and externally to ensure ongoing collaboration and value creation, and also seamless integration and delivery of partner solutions.
• Negotiate partnership agreements, monitor partner performance to ensure alignment with standards and timelines.
• Communicate partnership strategies and outcomes to senior leadership and other relevant parties.
• Work closely with the product management team to integrate partner solutions into the company's overall product portfolio.
• Ensure that partner solutions complement and enhance the company’s offerings, addressing market needs and expanding the value proposition to customers.
• Collaborate and joint GTM strategies and campaigns with partners.
• Prepare and present partnership proposals and performance reports to executive leadership.
• Support sales teams by equipping them with the knowledge and resources needed to successfully sell partnered solutions.
• Manage the budget for the solution partnership by ensuring efficient allocation of resources and alignment with financial goals.
• Manage budgets related to partnership activities and ensure that investments deliver a strong return.

1. Bachelor's degree in Business, Marketing, or a related field.
2. Minimum 7 years of experience in partnership management, business development, or related roles.
3. Strong understanding of enterprise solutions, IT infrastructure, cloud services, software, and emerging technologies.
4. Negotiation, Strategic Partnership & Relationship Management
5. Proven experience in negotiating and managing complex partnerships.
6. Strong communication, negotiation, and presentation abilities.
7. Strong interpersonal skills to foster and maintain partnerships with external stakeholders.
8. Strategic thinking and problem-solving abilities.
9. Willing to work in Centennial Tower, Jakarta.

• Medical insurance
• Medical checkup

Melakukan penjualan produk perumahan atau apartment dengan menganalisa pasar dan melakukan strategi penjualan agar dapat mencapai target penjualan yang diberikan

Scope of assignment

• Support Accounting team in preparing Invoice verification weekly payment, TEC process, monthly WHT reports, arranging, filing, and archiving accounting documents based on company procedures.
• Assist in fixed asset management including physical counting, tagging, system maintenance and preparation of documents.
• Assist in implementing company’s projects like testing new systems and process flows.
• Support Administration routines are simple, communicated and monitored to help the co-workers to understand and apply office routines.
• Involve office Indirect procurement tendering and contracting by following cost-efficient and compliant working methods and Manage vendor performance regularly.
• Other ad-hoc assignments required by the supervisor.

Key deliverables

• Give intern the opportunity to gain real work experience.
• Process daily accounting works smoothly.
• Support administration-accounting team with assignments efficiently

To assist the Assistant Chief Accountant in overseeing and directing all aspects of operation concerning cash receipt, disbursement, and the company’s bank account, including internal control.

To assist the Chief Accountant in ensuring the smooth and efficient operation of the Accounts Payable Section.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and worldwide!.
• Ability to make a difference through our Corporate Social Responsibility activities.

Front Desk Agent

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and worldwide.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Fraud IT Operation Support, you will be responsible as a first level risk assessment for monitoring, analyzing, and investigating possible fraud incidents on digital platforms. You will work closely with cross-functional teams to ensure security measures are in place and that incidents are promptly addressed.

What you will do, but not limited to:

• Monitor systems to detect fraudulent activities across digital platforms. 

• Analyze data to identify patterns and trends of fraud. 

• Detect, categorize and prioritize reported fraud incidents and collaborate with relevant teams to mitigate risks. 

• Implement preventive measures and best practices to prevent fraud. 

• Document findings and report incidents to management with actionable insights. 

• Bachelor's degree in information technology or related field. 

• Minimum 1-2 years of experience in IT operations, fraud detection, or cybersecurity. Experience of working in a large company will be a plus point. 

• Skills to manipulate complex data with SQL. 

• Familiarity with fraud detection tools and methodologies. 

• Excellent communication skills, capable of collaborating with one or more teams. 

• Knowledge of IT security protocols and best practices. 

• Detail-oriented with strong problem-solving abilities. 

• Ability to handle multiple priorities and work independently in a fast-paced environment. 

• Experience in telecommunications or digital platforms is a plus. 

• Meet or exceed revenue targets for assigned Sales through strategic engagement of customers
• Sell products to assigned customer Sales, managing a larger number of lower revenue customers depending on the market and brand
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Delivery of assigned Sales campaigns, against Sales, products and revenue targets
• Development of brand and industry specific knowledge, including competitor events, to enhance and improve new business sales performance
• Own the on-site re-booking of existing customer Sales, in line with event Sales allocation and sales targets
• Develop sales plans and approaches to grow existing customer Sales, through cross and up selling as well as the sale of integrated packages, sponsorship and advertising
• Develop and maintain industry and brand knowledge as required
• Adoption of sales pipeline process through use of Salesforce (CRM system)
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Manage the capture and entry of Sales contract information into CRM/ invoicing system
• Manage the handing over of Sale information and customer requirements (via Salesforce) to the Event Operations and Brand teams
• Support Finance in resolving bad debt customers as a final escalation point

As a Guest Service Agent, reporting to the Front Office Supervisor, responsibilities and essential job description: 

• Having a positive attitude towards work, be self-disciplined and self-motivated, and set a good working example for all sub-ordinates.
• Responsible for the daily organization of the section.
• Be concerned with staff discipline and staff performance,  and help to develop skills for all staff within the section.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Establish a good public relationship with all guests.
• Provide guests with the most accurate and up - to date information at all times.
• Provide services and information to guests that are the most accurate and up - to date possible, and are delivered to the guest in the most meaningful way.
• Maintain a very good reputation for the hotel and assist to increase its overall profitability of the Hotel.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)

As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.

Key Responsibilities:

• Receive, log, and track customer complaints via various channels (phone, email, social media, etc.).
• Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
• Communicate with customers regarding their complaints, providing timely updates and resolutions.
• Document all complaints and resolutions in the complaint management system accurately.
• Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
• Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
• Contribute to the development and implementation of best practices in complaint management processes.
• Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 1-2 years experience in customer service or complaint management roles.
• Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
• High attention to detail and a commitment to maintaining quality standards in all interactions.
• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Fluency in Indonesian and good command of English is required.
• Ability to handle challenging situations with professionalism and composure.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As the Product Manager - Loyalty and Promotion, you will be responsible for building and scaling a Loyalty and Promotion platform that serves multiple product lines within Telkomsel Group and extends as a B2B2C service to corporate clients outside the group. Additionally, you will be responsible for creating a SaaS/API solution that allows businesses to integrate and customize loyalty and promotion services with ease. You will also have the unique opportunity to leverage Telkomsel’s existing Loyalty system to create a robust solution that enhances customer engagement, retention, and satisfaction across various digital products, while offering businesses outside Indico a customizable loyalty and promotion service.  

What you will do but not limited to:

• Co-crafting product vision and prioritization 

• Lead the design, development, and launch of a Loyalty and Promotion platform for Indico’s internal business units (B2B2C and B2C), as well as external corporate clients through a B2B2C service model. 

• Build a scalable SaaS and API-based Loyalty and Promotion product that external businesses can easily integrate into their own systems. 

• Develop a Loyalty/Promotion aggregator service that consolidates offers, rewards, and promotions from multiple partners, creating a comprehensive solution for users. 

• Leverage Telkomsel’s existing Loyalty system and integrate its features into the platform to maximize value for Indico business lines and external clients. 

• Define the product vision, strategy, and roadmap for the Loyalty/Promotion SaaS/API and aggregator platform. 

• Manage the full product lifecycle, from concept to launch, including gathering requirements, prioritizing features, development, testing, and post-launch improvements. 

• Collaborate closely with engineering, design, marketing, and sales teams to ensure successful product development, market fit, and go-to-market execution. 

• Engage with corporate clients to understand their loyalty and promotion needs, ensuring the platform provides flexible and customizable solutions. 

• Analyze user data and feedback to continuously improve the platform and enhance customer engagement and satisfaction. 

• Stay current with industry trends and innovations in loyalty and promotion, ensuring Indico’s platform remains competitive and cutting-edge. 

• Bachelor’s degree in business, marketing, computer science, or a related field; MBA is a plus. 

• 5+ years of experience in product management, particularly with a focus on loyalty, promotion, or rewards platforms. 

• Proven experience in building loyalty/promotion SaaS/API products, with a strong understanding of how to design scalable, flexible solutions for external clients. 

• Experience in developing and managing a loyalty/promotion aggregator service is highly desired. 

• Strong technical background with the ability to work closely with engineering teams to build API-driven products. 

• Familiarity with Telkomsel’s Loyalty system or other telco-based loyalty platforms is an advantage. 

• Experience working with B2B2C service models and managing relationships with corporate clients. 

• Excellent communication and collaboration skills for working across multiple internal teams and external partners. 

• Strong analytical skills and data-driven approach to product development and decision-making. 

• Ability to prioritize tasks effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously. 

Dibutuhkan segera Staff Operasional

Deskripsi Pekerjaan :

1. Bisa mengendarai Mobil dengan baik dan mempunyai SIM A
2. Domisili Kota Tangerang
3. Bisa mengoperasikan komputer, Administrasi karyawan di Lokasi Penempatan (Data Base Karyawan, Perpanjangan KTA, Absensi, dan Kelengkapan Dokumen yang dibutuhkan perusahaan dari karyawan)
4. Menerima Komplain dari Lokasi (mencatat dan melaporkan)
5. Mencoba memberikan solusi terkait komplain (mencatat dan melaporkan)

• To represent Sampoerna University at extensively at internal & external recruitment events such as but not limited to: organize an on and off-campus recruitment events, such as Open Days, Campus Tours, Workshops, etc.
• To build relation and network with selected target high school through the principle or councilors in order to reach potential students and parents in order to achieve target number of applicants that will lead to target number of committed students
• To deliver high quality presentations about Sampoerna University as well with give accurate information, advice and guidance to prospective students.
• Work closely with Student Recruitment Manager in identifying market as well with developing recruitment strategy to earn leads and conversions through activities.
• Coordinate with Admissions, Testing Center, Bursary and other related department to ensure all applications, applying and admitted students are dealt accordingly
   

Qualifications

• Develop and execute comprehensive revenue management procedures and best practices
• Identify new revenue opportunities through market analysis and competitive benchmarking
• Oversee the revenue management and distribution strategy, ensuring alignment with business objectives
• Provide weekly dynamic forecasts, annual revenue budgets, and regular performance reports
• Lead and mentor the Reservations team, fostering a culture of collaboration and high-performance

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios.

As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO is expanding its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/).

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

What will you do but are not limited to:

• ⁠Record and monitor data related to field activities (e.g., feeding, growth, health status).
• Maintain accurate data of harvest and post-harvest processes.
• ⁠⁠Track and input project expenses.
• ⁠⁠Organize digital and physical documents (production, expenses, invoices).
• ⁠⁠Work with field teams to gather data for performance monitoring.
• Assist in identifying challenges in field operations and offer feasible solutions based on data insights.

• Bachelor's Degree in Agribusiness, Management Business, Business Administration or any related field.

• Strong communication and interpersonal abilities to liaise effectively with internal and field team members.
• Detail-oriented with good organizational and analytical skills.
• Proficient in Microsoft Office, especially Excel for data management.
• Willingness to learn and adapt in a fast-paced and dynamic agricultural environment.
• Previous internship or experience in agriculture or agribusiness is a plus.