WHAT YOU WILL BE DOING

• Building and maintaining strong relationships with internal and external stakeholders and effectively communicates with all stakeholders.
• Maintain the existing customer contract and gain new business within the Industrial Project & Energy Sector
• Response to customer RFQ / inquiry timely
• Ensuring the project follows and complies with company health, safety, and environmental policies.
• Coordinate with Project Solution and Project Managers to execute project smoothly and achieve given target both operationally and commercially
• Manage the commercial team members to achieve the commercial goal(s) and objective(s)

• Minimum 5 years of experience in a logistics company in a fast paced and dynamic multi-cultural MNC environment, experience to handle Oil & Gas clients are preferrable

• Meticulous with strong analytical & Problem-Solving Skills, Negotiation, Diplomacy & Excellent team working skills
• Strong communication skills, Excellent oral, written and presentation skills in English.
• Goal oriented, motivated self-starter with excellent organization skills and ability to multi tasks
• Supply Chain, Logistics, International freight forwarding, Customs clearance business process understanding.

WHAT WE OFFER

Ceva Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

The office location will be in Kembangan, Jakarta Barat

One of our business, Ghia Farms, is looking for Operations Manager who will lead the Sales and Operation Department as below detail:

• Managing all of department's including sales, operations, and support
• Develop and implement business strategies to achieve revenue targets
• Monitor and analyze business performance metrics
• Identify and pursue new business opportunities to expand the client base
• Identify areas for improvement and implement strategies to optimize operational efficiency
• Oversee budgeting, forecasting, and financial planning
• Increase the operational efficiency, communication, consistency and profitability in all departments
• Stay updated on industry developments and changes to adapt business strategies accordingly

• Proven experience as an Operations Manager or Sales Manager or similar role
• Bachelor's degree in Business Administration, Marketing, or a related field
• Excellent communication and negotiation skills
• Ability to build and maintain strong relationships with clients
• Ability to manage people
• Strong business acumen and strategic thinking
• Self-motivated and target-driven
• Knowledge of Sales, Marketing, & AR

•       Manage & oversee services and products offered in an outlet's operations

•       Oversees stock level for products and supplies

•       Handling customers enquiries and complaints

•       Daily ordering & maintain estimate consumtion , forecast requirement & maintain inventory

•       Organized & supervise shift

•       training & evaluate staff

•       control cost & minimize staff

•       implement , innovative strategies to improve productivity and sales

Oversees daily hotel operations, ensuring guest satisfaction and smooth functioning of all departments. This role involves managing staff, addressing guest issues, handling emergencies, and coordinating between departments to maintain high service standards. The Duty Manager also supervises check-ins and check-outs, enforces hotel policies, and resolves any operational challenges. Strong leadership, problem-solving skills, and the ability to work effectively under pressure are essential. Previous experience in hotel management or a similar role is preferred.

•       Responsible for day-to-day operations, such as : running restaurant services, supervised outlet team, and doing administration things (DSR, Inventory report, attendance report etc)

•       Oversee the execution of the work schedule and procedure as set by the Restaurant Manager

•       Completing overtime sheets for the department

•       Assist in training

•       Performing and managing other duties as assigned 

General Duties

1. Maintain complete knowledge of:

a) All liquor brands, beers and non-alcoholic selections available in restaurants.

b) The particular characteristics and description of every wine/champagne by the glass and major wines on the wine and beverage lists.  

c) Designated glassware and garnishes for drinks.

d) All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

e) Daily menu specials and items out of stock.

f) Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

g) MICROS and manual system procedures.

h) Daily regular / V.I.P.’s reservations.

i) In-house event/group activities, locations and times.

j) Correct maintenance and use of equipment.  

k) All department policies / service procedures.

1. Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
2. Requisition linens for business and assign colleagues to transport such to the restaurant.
3. Check stock of wines / champagnes and inform the Restaurant Manager so he can prepare order to avoid shortages. Ensure wines are received, properly stored, and kept secured.          
4. Review sales of previous day; resolve discrepancies with Finance. Track revenue against budget and forecast.
5. Meet with the Chef to review daily specials and out of stock items; update board throughout shift. Ensure that Colleagues are aware of such.
6. Periodically check with the Restaurant hostesses to review updates on reservation levels and arrivals.
7. Prepare weekly short schedules in accordance with staffing guidelines. Adjust schedules throughout the week to meet the business demands.
8. Ensure that Colleagues report to work as scheduled. Document any late or absent Colleagues.
9. Coordinate breaks for colleagues.
10. Assign work and side duties to colleagues in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department’s standards and delegate these tasks.
11. Monitor the preparation of station assignments, ensuring compliance to departmental standards.
12. Conduct line-ups with colleagues and review all information pertinent to the day’s business.
13. Inspect, plan and ensure that all materials, equipment and service carts are in complete readiness for service; rectify deficiencies with respective personnel.
14. Constantly monitor colleagues’ performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
15. Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
16. Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective personnel to rectify deficiencies.
17. Ensure that the Host (ess) stand is clean, organized and stocked with designated supplies.
18. Review the reservation book, pre-assign designated tables and follow up on all special requests.
19. Ensure that specified amount of menus and wine and beverage lists are available and in good condition for each meal period. Ensure that daily specials are inserted into each menu.
20. Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.
21. Monitor and assist Host (ess) in greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are set to best service the customers.
22. Anticipate heavy business times and organize procedures to handle extended service hours.
23. Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.
24. Be familiar with all departments’ product/services/features and local attractions/activities to respond accurately to any customer inquiry.
25. Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Ability to solve guests dissatisfaction and answer all guests correspondence by mail, email and telephone or facsimile to ensure guests satisfaction.(within 24 hours at the latest for written document)
26. Monitor guest reactions and confer frequently with service colleagues to ensure guest satisfaction.
27. Check the status of all orders and ensure that they are delivered within designated timelines.
28. Monitor and ensure that all tables are cleared and reset according to department procedures.
29. Monitor and maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.
30. Assist restaurant colleagues with their job functions to ensure optimum service to guest        
31. Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.
32. Take record and confirm restaurant reservations/cancellations in accordance with departmental standards.
33. Access all functions of the MICROS system in accordance to specifications. Restock journal tape and change ribbons as needed.
34. Handle void checks in accordance with Finance Department procedures.
35. Assist colleagues with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Finance Department standards.
36. Issue manual checks when the system is down and ensure accountability of such.
37. Ensure all closing duties for staff re completed before staff sign out.　
38. Conduct a weekly formal training program on the required job functions with criteria expected and department orientation with new hires. Conduct ongoing training with existing colleagues.
39. Provide feedback to colleagues on their performance.
40. Foster and promote a cooperative working climate, maximizing productivity and employee morale.
41. Respond to all pages by beeper/ phone calls promptly.
42. Complete work orders for maintenance repairs.
43. Document pertinent information in department log book.   
44. Complete all paperwork and closing duties in accordance with departmental standards.
45. Review status of assignments and any follow-up actions with on-coming supervisor.
46. Successful completion of the training/certification process.
47. Report all food intoxication cases to the Executive Chef and Assist F&B Manager as stated in the related S.O.P. 
48. Analyze guest type and market share
49. Conduct by yearly competitor pricing surveys.

Hello from Maker Lab! Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to deliver bespoke solutions at speed and at scale. Our APAC and EMEA based cross-functional teams support client projects with strategy, ideation and execution across social media, data analytics, events, paid media, content and CRM.

Social Media Manager (Indonesia)

Fixed term contract

As a social media manager for all things social media, you will help lead, build, and execute the social and engagement strategy, initiatives, and projects that connect products and services to users through relevant social media touchpoints. You'll collaborate with cross-functional teams and external agencies while managing initiatives across B2C, B2B,  and Brand. You have your hands on the pulse of the internet and social media culture and are able to connect it with the world's largest technology company’s products and services. 

You would be working closely with respective country social lead and product marketing managers to drive advocacy and brand love on Social. In order to achieve this, you will need to use data-driven insights collected from various touchpoints - especially social listening - to inspire and improve the effectiveness of all social efforts: from always-on content, socially-led campaigns and influencer activations. Your ability to add a strategic lens to solve complex problems and manage multiple projects and stakeholders, combined with creative thinking, is paramount to the role. Your goal is to drive earned marketing results alongside local marketing teams and external creative social agencies.

Role:

• Develop and manage social marketing activities for the country: always-on content, campaigns and influencer programs that drive results depending on the goal of product and services activations.
• Manage and organise social editorial calendar while overseeing all content including copy, creative assets and publishing across owned social channels. This includes liaising with internal stakeholders to source assets, including images, videos, copy and design.
• Manage SEA Social budget and have an oversight into social budget of the countries.
• Work closely with agencies to generate creative ideas and validate social media strategy before, during, and after launching campaigns and programmes.
• Provide strategic social media expertise and generate ideas for the local market, helping to implement engaging brand narratives into a wider integrated marketing plan.
• Expand data into insights while building a narrative that will fuel social media campaigns and programmes as part of the wider country-specific marketing initiatives. 
• Identify and escalate areas of concern and opportunities for the brand and pitch fresh, innovative ideas to drive engagement and community.
• Partner with cross-functional teams on social strategy and execution to capture the brand’s presence and engagement with the end-users. 
• Manage analytics, tracking audience growth and generating campaign-specific metrics.
• Build and manage strong relationships with influencers throughout various verticals to increase authentic advocacy and brand love.
• Collect and share insights and trends from social communities to improve future campaigns.

You:

• Degree in Business, Commerce, or Marketing preferred, or equivalent industry experience.
• 5+ years of experience in marketing, advertising or related industry; preferably both agency and in-house experience, managing social presence and strategy for global brands, ideally in the technology space. 
• You’ve ideally held a Social Media Strategist, Digital Strategist or a Social Media Manager and /or a Social Media Marketing Manager role in the past while working with external creative and social agencies. 
• You’ve ideally held a Social Media Strategist, Digital Strategist or a Social Media Manager and /or a Social Media Marketing Manager role in the past while working with external creative and social agencies. 
• A strategic and creative thinker who is able to navigate around an always-on social landscape.
• Prior experience managing end to end social media projects from strategy to execution, including localised content creation and copywriting, community management, localised, tracking and reporting.
• Strong technical knowledge of social platforms, paid media, content strategy and community management.
• Solid project management experience, managing complex and dynamic social projects from start to finish and coordinating communication and assets across multidisciplinary stakeholders.
• Proficient understanding of social media analytics and experience with a social media publishing tool like Sprinklr, Hootsuite or Sprout Social.
• Ability to bring order and attention to detail to complex stages of each project.
• Prior experience with communicating with local and geographically dispersed stakeholders to deliver clear instructions and messaging.
• Passionate about working as part of a larger team to deliver on a common goal.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.!

Primary Responsibilities

General Duties

1. Banquete

1. Assists in managing the rooming list process
2. Co-ordinate the allocation of space for the wedding and or associated events
3. Conduct room familiarisations and site inspections
4. Monitor competitor activities
5. Supervise the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved
6. Controls and analyses, on an on-going basis, the following, in an effort to ensure optimum performance:
   1. Quality levels of product and service
   2. Guest satisfaction
   3. Merchandising and Marketing
   4. Operating costs
   5. Sanitation, cleanliness and hygiene
7. Assists in the coordination and liaison with the Food and Beverage Manager and the Executive Chef, the pricing and preparation of banquet menus, and beverages and wine lists by taking into consideration such factors as:
   1. Local requirements
   2. Market needs
   3. Competition
   4. Trends
   5. Recipes
   6. Potential costs
   7. Availability of Food and Beverage products
   8. Merchandising and promotion
8. Coordinates with the Purchasing Manager for special for special purchasing relating to the Banqueting Department
9. Establishes and maintains a record system to include the following:
   1. Files on all previous functions
   2. Banquet and reservation book
   3. Customer contact file
   4. Sales solicitation programme
   5. Room utilization
   6. Menu file
   7. Promotion file
   8. Activities file
   9. Union information
   10. File on casuals
   11. Solicits and follows-up on business referrals and potential sales leads
10. Assists the Food and Beverage Manager with the following:
    1. Inspection checklist
    2. Department reports
    3. Other reports as required
11. Works with Human Resources on manpower planning and management needs
12. Works with Manager in the preparation and management of the Department’s budget

1. Restaurant / IVD

1. Maintain complete knowledge of:

a) All liquor brands, beers and non-alcoholic selections available in restaurants.

b) The particular characteristics and description of every wine/champagne by the glass and major wines on the wine and beverage lists.  

c) Designated glassware and garnishes for drinks.

d) All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

e) Daily menu specials and items out of stock.

f) Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

g) MICROS and manual system procedures.

h) Daily regular / V.I.P.’s reservations.

i) In-house event/group activities, locations and times.

j) Correct maintenance and use of equipment.  

k) All department policies / service procedures.

1. Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
2. Requisition linens for business and assign colleagues to transport such to the restaurant.
3. Check stock of wines / champagnes and inform the Restaurant Manager so he can prepare order to avoid shortages. Ensure wines are received, properly stored, and kept secured.          
4. Review sales of previous day; resolve discrepancies with Finance. Track revenue against budget and forecast.
5. Meet with the Chef to review daily specials and out of stock items; update board throughout shift. Ensure that Colleagues are aware of such.
6. Periodically check with the Restaurant hostesses to review updates on reservation levels and arrivals.
7. Prepare weekly short schedules in accordance with staffing guidelines. Adjust schedules throughout the week to meet the business demands.
8. Ensure that Colleagues report to work as scheduled. Document any late or absent Colleagues.
9. Coordinate breaks for colleagues.
10. Assign work and side duties to colleagues in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department’s standards and delegate these tasks.
11. Monitor the preparation of station assignments, ensuring compliance to departmental standards.
12. Conduct line-ups with colleagues and review all information pertinent to the day’s business.
13. Inspect, plan and ensure that all materials, equipment and service carts are in complete readiness for service; rectify deficiencies with respective personnel.
14. Constantly monitor colleagues’ performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
15. Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
16. Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective personnel to rectify deficiencies.
17. Ensure that the Host (ess) stand is clean, organized and stocked with designated supplies.
18. Review the reservation book, pre-assign designated tables and follow up on all special requests.
19. Ensure that specified amount of menus and wine and beverage lists are available and in good condition for each meal period. Ensure that daily specials are inserted into each menu.
20. Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.
21. Monitor and assist Host (ess) in greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are set to best service the customers.
22. Anticipate heavy business times and organize procedures to handle extended service hours.
23. Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.
24. Be familiar with all departments’ product/services/features and local attractions/activities to respond accurately to any customer inquiry.
25. Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Ability to solve guests dissatisfaction and answer all guests correspondence by mail, email and telephone or facsimile to ensure guests satisfaction.(within 24 hours at the latest for written document)
26. Monitor guest reactions and confer frequently with service colleagues to ensure guest satisfaction.
27. Check the status of all orders and ensure that they are delivered within designated timelines.
28. Monitor and ensure that all tables are cleared and reset according to department procedures.
29. Monitor and maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.
30. Assist restaurant colleagues with their job functions to ensure optimum service to guest        
31. Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.
32. Take record and confirm restaurant reservations/cancellations in accordance with departmental standards.
33. Access all functions of the MICROS system in accordance to specifications. Restock journal tape and change ribbons as needed.
34. Handle void checks in accordance with Finance Department procedures.
35. Assist colleagues with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Finance Department standards.
36. Issue manual checks when the system is down and ensure accountability of such.
37. Ensure all closing duties for staff re completed before staff sign out.　
38. Conduct a weekly formal training program on the required job functions with criteria expected and department orientation with new hires. Conduct ongoing training with existing colleagues.
39. Provide feedback to colleagues on their performance.
40. Foster and promote a cooperative working climate, maximizing productivity and employee morale.
41. Respond to all pages by beeper/ phone calls promptly.
42. Complete work orders for maintenance repairs.
43. Document pertinent information in department log book.   
44. Complete all paperwork and closing duties in accordance with departmental standards.
45. Review status of assignments and any follow-up actions with on-coming supervisor.
46. Successful completion of the training/certification process.
47. Report all food intoxication cases to the Executive Chef and Assist F&B Manager as stated in the related S.O.P. 
48. Analyze guest type and market share
49. Conduct by yearly competitor pricing surveys.

Client Success Manager (Active Pooling)

Remote, Indonesia

About Us:

Fullfind helps agencies and brands find their ‘perfect people’, no matter how far they are. We specialize in connecting agencies and brands with their perfect match for creative roles. Whether you’re in need of a talented video editor, graphic designer, or copywriter, Fullfind ensures you find the right fit for your team, no matter the distance. Our mission is to help you find the ideal match for creative roles, ensuring that your team is always equipped with the best talent.

Key Responsibilities:

• Conduct and receive phone calls and engage in chat interactions with healthcare facility clients to address their needs and concerns.
• Develop a deep understanding of clients' needs and requirements to provide tailored solutions.
• Maintain regular communication with clients to build strong relationships and ensure their satisfaction with our services.
• Provide solutions to client issues and ensure their needs are met promptly and effectively.

• Minimum 3 years of experience in client success, account management, or a related role.
• Strong problem-solving abilities and a proactive approach to addressing client needs.
• Proven ability to build and maintain strong client relationships.
• Experience with upselling and cross-selling services.
• Exceptional command of the English language, both written and verbal.

Why Fullfind?

• Work remotely from anywhere
• Collaborate with leading agencies and brands
• Showcase your skills in dynamic creative projects

Apply now and take the next step in your creative career! 

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Description of Duties:

Plan function

• Responsible for data analysis, sales tracking, sales targets, and retail team's KPIs
• Responsible for store planning and visual merchandising
• Prepare competition analysis to identify the best locations to place company brands
• Work closely with Regional Retail Sales & Marketing Team on expansion strategy
• To undertake all training mandatory and necessary training aligned with brand and business needs.
• To undertake an appraisal and personal development review annually and through self-development, continuously update and improve knowledge and competencies.
• Drive sales at all department store counters and channels
• Initiate and execute sales promotions in order to achieve sales targets
• Recruit, coach, supervise, and motivate retail staff with the objective of maintaining the level of productivity while sustaining the team's stability and morale.
• Promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently
• Manage daily operations of counters and channels
• To monitor stock in each shop, ensuring there are adequate supplies.
• To identify methods of stock generation in conjunction with each sales supervisor, and to respond to stock concerns where relevant.

People, performance, product

Policy & Procedure

• To develop retail operation policy & SOP in driving the excellent operation i.e. standard services, grooming, salesmanship, display, merchandising, etc.

Education & Experience:

• a Bachelor’s degree in business management, business administration, business studies, or in a similar field.
• Min. experience in retail sales and customer service for at least 5 years.
• Candidate from consumer electronics or electronic background will be preferrable.

Knowledge and Skills:

• Excellent oral and written communication in the English language.
• Strong leadership and people management skills, ability to influence people.
• Able to work in a fast-paced environment with the ability to cope with changes.
• Possesses organizational skills and is able to coordinate sales operations across a retail chain.
• Good understanding of retail management.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/career
If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.