AYANA Hospitality, a renowned leader in the hospitality industry, is currently seeking an experienced and dedicated Korean Guest Relation (Expat) to join their team at AYANA Komodo. As a Korean Guest Relation, you will play a vital role in ensuring that our Korean guests have a seamless and enjoyable experience during their stay at our resort. You will be responsible for providing personalized assistance, addressing guest inquiries and concerns, and coordinating with various departments to meet guest needs. This is an excellent opportunity to work with a prestigious company known for its unparalleled customer service and luxurious accommodations.

Responsibilities

• Warmly welcome Korean guests and assist with the check-in and check-out process
• Provide information about resort facilities, services, and activities to guests
• Respond to guest inquiries and requests promptly and professionally
• Handle and resolve guest complaints or concerns in a timely and efficient manner
• Coordinate with other departments such as front office, housekeeping, and food and beverage to ensure smooth guest experience
• Maintain accurate guest records and profiles
• Promote resort services, activities, and special events to guests

• Fluent in both written and spoken Korean and English
• Prior experience in guest relations, preferably in a luxury resort or hotel
• Exceptional interpersonal and communication skills
• Strong problem-solving and conflict resolution abilities
• Excellent organizational and multitasking skills
• Flexibility to work in a dynamic and fast-paced environment
• Proficiency in hotel management software and Microsoft Office Suite
• Ability to work collaboratively with a diverse team
• Willingness to relocate and live in Komodo Island, Indonesia

• Design the Event experience, ensuring a high level of delivery in support of the Event’s strategy and customer needs
• Develop and improve the customer experience at each Event, ensuring feedback is collated and incorporated
• Develop the longer term Event design alongside the Events Director, using both customer feedback and innovative thought to develop and maintain the Brand as a market leader   
• Support the Events Director in the management of the Brand P&L, including successful delivery of complementary products including conferences and seminars
• Liaise with Sales, Marketing and Operations teams to ensure all elements of the Event are in alignment to create successful event
• Negotiate with venues and suppliers together with Operations and Procurement for Event specific requirements
• Build relationships with key customers to understand both specific and wider market needs, feeding trends / issues back into Event strategy
• Develop deep industry knowledge through personal relationships and market analysis
• Support the Events Director in overseeing the Event's floorplan, managed by the Sales Operations team, escalating any strategic decisions where required
• Perform additional responsibilities as assigned

Summary of Responsibilities:

Reporting to Director of Sales and working closely with Food & Beverage Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service to the Revenue,
• Responsible for planning, promotion and managing all Wedding and Social events
• Receive and convert incoming inquiries to achieve targets and maximize revenue
• Seek opportunities to increase sales and conversions within the Team
• Manage an events schedule to maximize yield
• Focus on a consistently executed up-selling approach
• Be aware of trends and propose ideas to build the range and quality of Catering &Events, consistently wowing our guests with creative and innovative ideas
• Build strong relationships with customers and to fully understand their needs
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events to full satisfaction of client
• Maintain exceptional levels of guest service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Participate in hotel promotional activities.

Responsibilities:

1. Independently complete the editing, music, subtitle processing and special effects production of short video materials.

2. Collaborate with the financial content operation to complete the video content on time and efficiently according to the strategy and goals, ensuring the quantity and quality of the video data.

3. Participate in short video creation activities and develop plans for post-production editing.

4. Conduct content material sorting and collection, analyze the editing logic of viral videos, and continuously optimize the video editing quality and creativity.

Requirements:

1.Bachelor's degree, 2 years of experience in short video and image production, proficient in various professional image and video editing software.

2. Have experience in general finance and stock investment and be sensitive to various financial hotspots.

3. Have ideas, imagination, keep up with hot topics, have aesthetic and creative taste in video editing, and can produce according to different content styles.

4. Have an intense sense of teamwork, understand and implement the creative needs of the content operation.

KPI Requirement: Reaching 300,000 followers with 2,000 deposit trading users and an average deposit of 1000 USD, reward 2-month salary as year-end bonus; if reaching 500,000 followers with 3,000 depositing trading users and an average deposit of 1000 USD, reward 6-month salary as year-end bonus.

Probation requirements:

1. The account matrix has been built, and the content form that users like has been verified, and the number of fans has reached 10w+.

2. The average vv of videos is above the average level of financial content, and the number of viral videos is not less than 2 per month.

3. The number of FTD users reached 600+, with an average deposit of 1000usd.

Responsibilities

• Create social media campaigns and top-line communications strategies for our branded house social media account.
• Manage and oversee the content creation process on all social media platforms which includes daily posts or larger campaigns.
• Involved in all steps of social media activity, from observing trends and preferences, brainstorming, and planning to execution.
• Create a social media plan and execute the plan along with the content creator.
• Identify the Brand’s KOL and coordinate with third parties or ambassadors.
• Track and observe social media tools and identify how to utilize the tools.
• Gathering insight and analysis for what content works well on our platform.
• Schedule all posts to all social media accounts of the Brand. (Facebook, Instagram, TikTok, Twitter).
• Manage social media report by weekly and monthly.

• At least 3 years in a related role.
• Strong writing, editing, and proofreading skills.
• Ability to communicate ideas clearly; a strong analytical, data-driven mindset.
• Understand and have the knowledge of social media landscape, platform, and technologies.
• Creative thinker and innovative; can think out of the box (up to date with the trend).
• Love and a real interest in digital platforms especially in social media and its tools.
• Strong team player with a humble and proactive attitude.
• Ability to read, analyze, interpret, and utilize data which come up with actionable items for optimization and/or experimentation.
• Agile, fast learner and detail oriented kind of person.

The Technical Writer will be responsible for the following activities: 

• Creating and maintaining project documents, such as plans, reports, and meeting minutes. Ensuring all documents are accessible and up-to-date.
• Facilitating communication between team members, stakeholders, and clients. This may involve scheduling meetings, taking notes, and distributing information
• Ensuring project documents are clear, accurate, and meet quality standards. Identifying and correcting errors or inconsistencies.
• Implementing and managing quality control measures to ensure project deliverables meet expectations.
• Understanding and utilising project management software and other relevant tools.

The Social Media Manager is responsible for planning, developing, implementing and managing strategies and content for Raffles Jakarta social media accounts and website.

• Performing research on current benchmark trends and audience preferences
• Designing and implementing social media strategy to align with business goals
• Planning and developing social media campaigns as well as handle the communications to the brand team.
• Setting specific objectives and reporting on ROI
• Craft engaging & compelling content and being on top of the latest social media trends
• Utilize knowledge of best practices for social media platforms such as Facebook, Twitter, Instagram, LinkedIn, Pinterest, etc.
• Monitor campaigns and analyzes data obtained
• Monitor SEO and web traffic metrics
• Establish relationships with social media influencers to develop a strong network