Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Events Specialist (Indonesia)

Maker Lab supports clients across technology, entertainment, financial services and the payments industry. We’re looking for dynamic individuals to join our team and support our amazing clients in the tech industry.

The role of an Events and Experiences Specialist is to support the Events and Experiences team in driving the overall delivery and management of key moments ranging from campaigns and public activations to internal meetings. The specialist will have sole responsibility for a project, or part responsibility for a larger project, from brief to execution. This includes unpacking the project brief, scoping the project and allocating the necessary resources and budget and ensuring that all work (from creative concepts to logistics and technical) delivers against agreed objectives and surpasses project expectations. 

Role: 

• Oversee all or certain aspects of event & experience management and production from content and program development, creative and design, AV production, vendor management, logistics, invitations, sponsorships, promotions, and more.
• Depending on the scale of the project, run and oversee or support project meetings, timelines, action items/ deliverables, and budgets throughout all projects and events.
• Build and maintain effective internal and external stakeholder relationships, including agency partners, for the assigned program (clear communication on expectations, responsibilities, schedule, status/AIs, etc.), and ensure that needs are heard, understood, and addressed in a timely way
• Be a team player, assist the broader team on larger projects, including event production team logistics, running team meetings and project management efforts as needed

You:

• Someone with at least 3 years of experience in all aspects of event management, whether in-house or at an event agency.
• Strong track record of success in events project management: manage, plan, organise, and execute a wide range of successful events from inception to completion, within budget
• Excellent organisational skills, strong attention to detail and the ability to oversee multiple events concurrently in a timely and accurate manner
• Ability to maintain positive relationships with agencies, colleagues and suppliers
• Regional/international event management experience
• This is a fully remote role. Candidate should be open to traveling within the SEA region as required
• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

Opportunity

As a full-time on-site E-commerce Specialist located in Jakarta, you will play a crucial role in managing and optimizing our online sales channels. Your primary focus will be to enhance the BIOTA online shopping experience, drive revenue, and strengthen our brand presence across various e-commerce platforms. With a keen eye for detail and sales strategy, you will work collaboratively with diverse teams to achieve our ecommerce goals.

Responsibilities

• Manage and optimize BIOTA’s e-commerce website and accounts on third-party platforms such as Tokopedia, Shopee, and Lazada to maximize sales.
• Develop and execute effective e-commerce marketing strategies to increase traffic, conversion rates, and overall sales performance.
• Monitor key performance indicators (KPIs) and utilize data analytics tools to evaluate sales trends and consumer behavior.
• Create compelling product listings, including images and descriptions, that enhance product visibility and attract customers.
• Collaborate with marketing, sales, and customer service teams to ensure cohesive messaging and customer experience across all channels.
• Stay updated with industry trends, competitor activities, and emerging technologies to continually improve e-commerce performance

• At least 2-3 years of experience in e-commerce management or digital marketing, preferably in the technology or consumer electronics sector.
• Proven experience with e-commerce platforms, particularly Shopify and major online marketplaces like Tokopedia and Shopee.
• Bachelor's degree in Marketing, Business Administration, or a related field is preferred.
• Strong analytical skills with the ability to interpret data and optimize strategies based on insights.
• Excellent written and verbal communication skills, with a focus on persuasive content creation.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Minimum of 1 year of experience as a team leader
• Proficiency in digital marketing tools and analytics software is a plus.

Why Join Us

At BIOTA, we offer a vibrant and innovative work environment where creativity and initiative are celebrated. Join our team as an E-commerce Specialist and contribute to redefining smart home technology, making it accessible and appealing to a wider audience. Together, let’s build a smarter, more connected world.

About The Role

We are seeking a resourceful and detail-oriented Procurement Specialist to join our team. As a Procurement Specialist, your role will be critical in sourcing high-quality materials and services at competitive prices. You will work closely with suppliers, negotiate contracts, and ensure that our company’s procurement processes are efficient and cost-effective. Your ability to build strong relationships with vendors and manage the supply chain will help us meet project deadlines and maintain the quality of our construction projects. By maintaining a proactive approach to sourcing, you will contribute to our overall success and ensure that our projects are delivered on time and within budget.

Key Duties and Delights

• Source and identify high-quality materials and suppliers for various construction projects.
• Negotiate pricing, terms, and conditions with suppliers to ensure favorable contract agreements.
• Develop and manage a strong network of reliable suppliers, maintaining relationships to ensure consistent delivery of materials.
• Collaborate with the project and site teams to understand material requirements and ensure timely delivery of materials.
• Monitor market trends and conduct supplier performance evaluations to maintain the highest quality standards.
• Manage contracts, procurement agreements, and purchase orders to ensure they align with project specifications and budget constraints.
• Work with the finance team to manage payment terms and ensure accurate invoicing and timely payment to suppliers.
• Continuously look for ways to optimize the procurement process, reduce costs, and improve efficiency in material sourcing.
• Ensure all sourced materials comply with quality standards, safety regulations, and project specifications.

• Bachelor’s degree in business, supply chain management, construction management, or a related field.
• Minimum 2 years of experience in procurement, preferably within the construction industry.
• Strong negotiation skills and a solid understanding of contract management.
• Familiarity with construction materials and vendor management.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external suppliers.
• Strong analytical skills and attention to detail, especially in managing contracts and material specifications.
• Ability to work under pressure and meet tight deadlines while maintaining a high level of accuracy.
• Preferable domicile in Jakarta or willing to work on-site in Jakarta.

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

Opportunity

As a full-time on-site KOL Specialist located in Jakarta, you will be responsible for cultivating and managing relationships with key opinion leaders (KOLs) to enhance our brand visibility and influence within the smart home market. You will develop and implement targeted strategies that leverage KOL collaborations to promote our innovative products and engage our audiences effectively.

Responsibilities

• Identify and engage appropriate KOLs that align with BIOTA's brand values and target market.
• Develop and manage KOL collaborations, including contracts, content creation, and campaign execution.
• Monitor the performance of KOL campaigns and provide insights to optimize strategy and content.
• Work closely with the marketing team to integrate KOL initiatives into broader marketing campaigns.
• Analyze market trends and competitor activities to identify opportunities for collaboration and brand enhancement.
• Foster strong relationships with KOLs and their networks to maximize brand partnerships.

• 1-3 years of experience in influencer marketing, KOL management, or a related field, preferably in the technology or consumer goods sector.
• Bachelor's degree in Marketing, Communications, or a related field.
• Strong understanding of social media platforms and the role of KOLs in digital marketing.
• Excellent communication and relationship-building skills, with a knack for negotiating and managing partnerships.
• Ability to analyze campaign data and metrics to derive actionable insights.
• Creative thinking with the ability to design innovative collaboration concepts.
• Self-motivated, detail-oriented, and capable of working in a fast-paced environment.

Why Join Us

At BIOTA, we create an innovative and supportive work environment where ideas and creativity are encouraged. Join us as a KOL Specialist and play a critical role in shaping the perception of smart home technology in the market. Together, we can create a smarter, more connected world.

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

About the Role

As a full-time on-site Junior E-Commerce Specialist located in Jakarta, you will be an essential member of our ecommerce team, assisting in the management and optimization of our online retail presence. Your main responsibilities will include supporting the execution of ecommerce strategies, managing product listings, and analyzing performance data to enhance customer experience and increase sales.  Add-ons for this position to support the placement of our brands Matrix and Nex Parabola.

Responsibilities

• Assist in managing and optimizing BIOTA’s ecommerce platform, ensuring product listings are accurate and up-to-date.
• Support the execution of online marketing campaigns to drive traffic and enhance conversion rates.
• Monitor key metrics and assist in analyzing performance data to identify trends and areas for improvement.
• Collaborate with cross-functional teams including marketing, sales, and customer service to align ecommerce efforts with business objectives.
• Stay informed about industry trends, best practices, and competitor activities to recommend enhancements.
• Assist with customer inquiries and order management to ensure a high level of customer satisfaction.

• A degree in Marketing, Business Administration, or a related field is preferred.
• Previous experience in ecommerce or digital marketing is a plus but not mandatory; recent graduates are encouraged to apply.
• Familiarity with ecommerce platforms (like Shopify) is an advantage.
• Strong analytical skills with an ability to interpret data and derive actionable insights.
• Excellent communication skills and the ability to work collaboratively in a team environment.
• Willingness to learn and adapt in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Why Join Us

At BIOTA, we offer an innovative and supportive work environment where creativity and initiative are encouraged. Join our team as a Junior E-Commerce Specialist and be part of a dynamic group that is shaping the future of smart home technology. Together, we can make the world a better place to live in, one home at a time.

1. Customer Support

• Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.
• Provide accurate information about products, services, and policies.
• Assist customers with placing orders, processing returns, and handling any issues related to their accounts and orders.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Investigate and troubleshoot issues, escalating complex problems to higher-level support as needed.

1. Strategy Development

• Identify opportunities for improvement in customer service processes and systems.
• Develop and implement strategies to enhance the customer experience and streamline service operations.
• Analyze customer feedback and service metrics to inform project initiatives and decision-making.
• Ensure all interactions align with company standards and contribute to a positive customer experience.
• Ensure customer service standard operating procedures are updated and maintained

      3. Project Management

• Lead and manage customer service projects from inception to completion, including planning, execution, monitoring, and reporting.
• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
• Coordinate with cross-functional teams to ensure project objectives are met on time

     4. Collaboration:

• Share knowledge and best practices with colleagues to enhance team performance and service quality.
• Foster a collaborative environment and encourage team members to contribute ideas and solutions.

• Create detailed, comprehensive and well-structured test plans and test cases.
• Perform all types of testing to ensure overall quality of the Product like user interface testing, functionality testing, regression testing, integration testing, etc.
• Create & manage bug reports and communicate with the team
• Collaborate with Engineering, UI/UX, Infrastructure and Product Management teams.
• Be an active part of analysis, design and planning activities.
• Be an enthusiastic advocate for good Agile practices.
• Eager to learn and grow as a professional.

Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it’s spending, saving, or investing – Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is ground breaking and has managed to reach over half a million users in only two years.

We want to be more than just a name on your CV. We strive for the talent to achieve the full potential and beyond, providing the tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions. We want to be a playground to try new things, make mistakes and learn from them.

We are currently looking for Customer Support Specialists (f/m/d) to join our Team!

What you will do

• Answering customer’s requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
• Being our customers voice by sharing their feedback and reporting their issues
• Collaborating with our different teams and having direct impact to improve our Product
• Representing Vivid Money and build a trustful relationship with our customers

• Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs
• Exceptional problem-solving and decision-making skills
• Good observational skills for process and product improvement
• Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
• Capable of managing multiple tasks and thriving under pressure in a dynamic environment
• Comprehensive knowledge of SME banking products, services, and processes.
• Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.
• Fluent in English. Other European languages are an advantage.

• Opportunity to participate in the creation of a new and innovative company
• Great working atmosphere in a motivated and dynamic team
• Opportunities to learn and grow together with the company

• identify and classify products to Nielsen Audit items or not 
• Analyze and interpret product image to item description with attributes specific to client definition
• Deliver final good item coding specification with complete product item information 
• Review & Validate data errors and inconsistencies in value attribute code mapping
• Follow and fully owns the working process,  faster and bolder
• Interacts well with all accross teams in Operation and Commercial team
• Independently addressing internal client queries in regrads of product item specification 
• Drive time/cost-effectiveness on item product creation
• Inspire peers and co-workers
• Identify any opportunity of improvements in the process steps to aim best quality output

Social Media Specialist (3 Months Contract Based)

Remote, Indonesia

The Client:

The District Attorney's Office in Alameda County, California, stands as the leading authority in law enforcement within the San Francisco Bay Area. Committed to upholding justice, the office ensures the thorough investigation and prosecution of criminal cases, safeguarding the community and maintaining public trust. Through its dedicated efforts, the District Attorney's Office strives to enhance safety and uphold the rule of law across Alameda County.

They are seeking remote talent to contribute to our critical campaign efforts. They are looking for individuals passionate about making a difference and have the skills to support their mission from afar. This role offers the opportunity to work closely with the team in California, assisting with various aspects of their campaign, from public outreach to digital content creation. Your contributions will help them effectively communicate our message, engage the community, and drive positive change.

Key Responsibilities:

* Develop and execute a social media strategy to promote the District Attorney and oppose the recall.

* Create and maintain consistent messaging across TikTok, Facebook, Instagram, YouTube, X, LinkedIn, and other platforms.

* Amplify positive coverage and campaign messages across all communication channels.

* Coordinate with the campaign team to ensure uniform messaging.

* Forward media inquiries and interview requests to the designated spokesperson.

* Support crisis communication efforts.

* Analyze and report on communication effectiveness, adjusting strategies as needed.

* Manage interactions on social media, including DMs and comments.

* Plan and execute SMS and MMS communications.

* Attend meetings and perform additional tasks as required.

* Proven experience in social media strategy and content creation.

* Strong communication and writing skills.

* Ability to manage multiple social media platforms.

* Experience in crisis communication is a plus.

* Proficient in analyzing and reporting on communication efforts.

* Ability to work collaboratively with a team.

* Experience in political campaigns or advocacy is preferred.

Job Type: 3 months contract-based

Location: Remote

Working Hours: 60 hours/ per week. Pacific Time

Salary: $700 - $800 / per month

About Igloo 

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent. 

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role 

We are seeking an experienced Sr. Performance Marketing Specialist with a strong focus on performance marketing strategies to join our dynamic team. As a Sr. Performance Marketing Specialist you will be working with the B2C & marketing team and play a crucial role in digital marketing to make Igloo become the future of insurance.

Job Responsibilities 

• Develop and execute end-to-end performance marketing campaigns across multiple channels to drive user acquisition, engagement, and revenue growth.
• Conduct in-depth analysis of campaign performance metrics, identify trends, and generate actionable insights to optimize campaign performance and ROI.
• Manage budget allocation and optimize spending to maximize ROI and achieve KPIs.
• Collaborate with cross-functional teams, including marketing, product, and analytics, to align strategies and initiatives.
• Stay updated on industry trends, emerging technologies, and best practices in performance marketing to drive innovation and continuous improvement.
• Lead A/B testing and experimentation initiatives to optimize creative, messaging, and targeting strategies.
• Develop and maintain strong relationships with advertising platforms, vendors, and partners to explore new opportunities and enhance campaign effectiveness.
• Provide regular reporting and insights to stakeholders, including senior management, on campaign performance, key metrics, and strategic recommendations.

• Bachelor's degree in Marketing, Advertising, Business Administration, or related field years of experience in performance marketing, with a proven track record of successfully managing and optimizing digital marketing campaigns.
• Strong expertise in PPC advertising platforms (e.g., Google Ads, Facebook Ads, Tiktok Ads, etc.) and other relevant digital marketing channels.
• Proficiency in data analysis and experience working with analytics tools (e.g., Google Analytics and analytics toos).
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Strategic mindset with a focus on driving results and achieving business objectives.
• Strong analytical skills and attention to detail, with the ability to interpret complex data sets and derive actionable insights.
• Experience with A/B testing, experiment design, and optimization methodologies.
• Certifications in relevant platforms/tools (e.g Google Ads certification) is a plus.
• English spoken and written is a must.
• A self-starter with hands-on experience

• Melakukan pemasaran dan branding produk perusahaan secara Digital
• Mengelola sosial media seperti website, facebook, IG perusahaan, dll
• Melakukan promosi sebuah produk melalui channel digital
• Melakukan konsep dan rancangan distribusi content campaign marketing di sosial media
• Mengkaji dan meningkatkan efektivitas kegiatan pemasaran digital yang telah dilakukan dalam menjangkau kelompok pasar yang dituju,