We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

1. Use of ServiceNow tool to manage and handle all IT issues, incidents, problems, and requests from users. 

2. Adherence to SLAs and defined KPIs. Follow ITIL framework to manage IT Support services. 

3. Maintain customer interactions. 

4. Collaborate with 3rd party service providers to guarantee operations service quality. 

5. Continuous improvements in the IT operation. 

6. Ensure the incident, change management and problem management are correctly applied, activate third parties when needed. 

7. A key player in the relationship between Infrastructure & OT and Applications teams and usually are part of a regional Service Delivery team. 

8. Transitioning knowledge from build to run. 

9. Participate and deploy local, regional, and global projects. 

10. Alignment and compliance with LDC regional/global standards. 

11. Adhere to LDC cybersecurity framework, policies and procedures to protect the critical infrastructure against cybersecurity threats. 

Front Office Operation

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

ABOUT YOUR ROLE:

You will have two primary responsibilities; 

• The training curriculum, execution and ongoing market support of Avery Dennison & Mactac branded products for the Thailand and Vietnam countries specializing in Paint Protection Film (PPF), Wrapping films (SWF, UWF) and Automotive Window Films (AWF). 
• Managing the Training & technical support with our Technical, Marketing & Commercial organizations.

The purpose & scope of the role:

• Be integral to the Automotive Solutions segment for Thailand and Vietnam by driving customer-focused value-added services, application & warranty support and internal/external training programs aligned with local business strategy.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Technical lead and support the implementation of the Automotive Solutions strategy across Thailand and Vietnam
• Develop and deliver market-leading PPF, SWF and Automotive Window Film application workshops, providing up-to-date and relevant content and practical skills to users of Avery Dennison products.
• Manage the Training & technical support in collaboration with Technical, Marketing & Commercial stakeholders. 
• Lead internal technical upskilling of our Technical, Marketing & Commercial teams in the areas of PPF, SWF and  AWF applications.
• Technical lead for the development and management of template design and maintenance
• Assess critical warranty claims, identify root causes and develop corrective action plans
• Participate in workshops, seminars, and training-related events within the Automotive industry for professional development 
• Support the implementation and certification of the Specialist Converter and Installer Network throughout Thailand and Vietnam
• Regularly research the latest training trends and resources within the Automotive industry
• Undertake and deliver on objectives for special new product introduction, application and research projects as required
• Drive quality initiatives ensuring total quality satisfaction for our customers.
• Actively support the Avery Dennison ICS Warranty Program by qualifying and issuing ICS Warranties in Thailand and Vietnam for programs identified by sales and marketing staff.
• Support the evaluation in qualifying raw materials & new products by understanding customer needs and evaluation (VOC) for locally, regionally or globally manufactured products
• Review and produce technical documentation for Thailand and Vietnam; Including Product Data Sheets and Instructional Bulletins
• Recommend processes and procedures for Technical support for distribution and converter customers in conjunction with Technical Marketing, Sales & Marketing teams
• Produce monthly, quarterly and annual reports in relation to technical activities.
• Joint field calls with strategic customers to help deliver incremental business through targeted share-gain programs 
• Build & maintain professional and regular contact with Divisions overseas U.S, Europe and Asia Pacific to ensure relationships and information flow
• Interstate and international travel for training, conferences and meetings will be required up to monthly

• Develop and execute strategies to grow sales volumes through existing and new distributors.
• Negotiate and develop JBP (joint business plan) for assigned distributors in line with all stakeholders
• Monitor, evaluate distributors performance, ensuring they meet agreed-upon targets and KPIs, identify areas for improvement, and implement solutions.
• Find new distributors to expand market presence.
• Collaborate with distributors and internal teams to maximize distribution coverage, ensure product availability in the distributors, and timely fulfillment of orders.
• Organize training and development sessions for distributor teams to enhance product knowledge and sales techniques.

• Conducting training needs assessments to identify gaps in skills and knowledge within the sales team
• Design, prepare, and deliver training and development programs about sales techniques, including prospecting, negotiation, closing deals, and relationship management
• Plan, communicate, and measure milestones, risks, and process improvement opportunities of day-to-day operations for various training programs
• Observe sales encounters and collect feedback, results, and performance data of trainees after sessions
• Assist with the development and support of a Learning Management System and other scalable learning solutions 

Office Management:

• Oversee daily office operations and ensure that office facilities are well-maintained.
• Manage office supplies inventory and place orders as necessary.
• Coordinate maintenance and repairs of office equipment and facilities.

Administrative Support:

• Provide administrative support to various departments, including scheduling meetings, organizing events, and preparing reports.
• Handle incoming and outgoing correspondence, including emails, letters, and packages.
• Maintain accurate records and files.

Logistics and Coordination:

• Organize and coordinate company events, meetings, and conferences.
• Arrange travel and accommodation for employees and guests.
• Manage office space allocation and seating arrangements.

Vendor and Supplier Management:

• Liaise with vendors and suppliers to ensure timely delivery of goods and services.
• Negotiate contracts and agreements with suppliers.
• Monitor and evaluate the performance of vendors.

Policy Implementation:

• Assist in developing and implementing company policies and procedures.
• Ensure compliance with health and safety regulations.
• Update and maintain office policies as necessary.

Budget Management:

• Assist in managing the office budget and controlling expenses.
• Track and report on expenditures.
• Prepare financial reports and forecasts.

Employee Support:

• Address employee inquiries and provide assistance as needed.
• Coordinate onboarding and offboarding processes.
• Organize and manage employee activities and welfare programs.

Technology and IT Support:

• Coordinate with the IT department to ensure smooth functioning of office technology.
• Provide basic IT support to employees, such as troubleshooting common issues.

Facility Management:

• Oversee the maintenance and security of office premises.
• Ensure cleanliness and orderliness of the office environment.

Project Management:

• Assist in planning and executing special projects and initiatives.
• Monitor project progress and ensure timely completion.

Tax Compliance:

• Ensure timely and accurate filing of all federal, state, and local tax returns.
• Maintain compliance with all tax regulations and laws.
• Monitor changes in tax legislation and update the organization’s tax practices accordingly.

Tax Planning and Strategy:

• Develop and implement effective tax strategies to minimize tax liabilities.
• Provide tax advice and guidance to senior management on various business transactions and decisions.
• Identify tax-saving opportunities and recommend strategies to take advantage of them.

Tax Reporting and Analysis:

• Prepare and review tax provisions and tax-related disclosures for financial statements.
• Conduct detailed tax research and analysis on complex tax issues.
• Collaborate with the accounting team to ensure accurate tax reporting and compliance.

Audit and Risk Management:

• Manage tax audits and inquiries from tax authorities.
• Prepare and provide necessary documentation for tax audits.
• Identify and mitigate tax risks.

Leadership and Collaboration:

• Supervise and mentor junior tax staff.
• Collaborate with other departments such as finance, legal, and operations to ensure tax considerations are integrated into business decisions.
• Liaise with external tax advisors and consultants as needed.

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue

Your Career

As a Palo Alto Networks Cortex Systems Engineer, a Next-Gen AI-powered security operations platform, you will be the expert for the broader Cortex portfolio within our offerings. 

Your portfolio includes Cortex XSIAM (Extended Security Intelligence and Automation Management), Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), and Cortex Xpanse (Attack Surface Management).

The Cortex Systems Engineer is the interface between business and technology. Working closely both internally - with product and engineering to share feedback from the field, and externally - with our prospects and customers to understand their business needs and to design technical solutions that take the best advantage of the Cortex platform. With your colleagues, you will displace competing technologies and build market share - most importantly, help your client sleep at night as our product integrates to build secure digital transactions.

Your Impact

• Drive complex deals in the pre-sale stage, alongside sales engineers and sales reps
• Present to customers as our expert at all levels in the customer hierarchy from technician to manager
• Support the technical field sales engineer on POCs (proof of concept) – assist with the pre-sales process by answering technical questions, conducting POC evaluations, and working with engineering to bridge any gaps
• Work closely with product and engineering to debug and correct challenges encountered during POCs
• Training of the field sales engineers to present new features, product roadmap, new improvements, and sprint summary
• Create new demo scenarios and use cases
• Discuss complex platform architectures to prospects
• Respond effectively to RFIs/RFPs while serving as the main technical point of contact

• Manage and execute strategic marketing partnerships across different verticals
• Maintain relationships with key partner point of contact, including merchants and brand principals
• Able to collaborate and convers in multi-lingual discussion with partner point of contacts
• Collaborate with the BD Team to develop offline & online channel growth strategies to acquire merchants
• Drive the end-to-end strategic business development initiatives - identifying the potential
• Collaboration areas, formulating the partnership strategy, and ensuring the strategic commitments are fully optimized and delivered
• Generate insightful reports to measure performance across various partnership deals and continuously optimize upselling.
• Supervise and interact closely with various cross-functional teams, including marketing, product, engineering, and compliance.

• Pendidikan Min. SLTA
• Pengalaman lebih diutamakan
• Tidak buta warna
• Disiplin, Jujur, Amanah

Sebagai Gambaran Posisi SGS (Smartfren 4G Specialist) :

1. Melayani penjualan kartu perdana Smartfren ke customer di outlet

2. Menghasilkan revenue penjualan Smartfren

3. Mencapai target penjualan kartu perdana Smartfren harian

4. 1 Minggu terhitung 6 Hari kerja (tweekend tetap masuk)

5. Bersedia mobile selling atau turun ke lapangan untuk memenuhi target harian

6. Penempatan sesuai Domisili

Kualifikasi :

1. Pelamar usia 18 - 35 tahun

2. Pendidikan terakhir minimal SMA/SMK/Paket C Sederajat

3. Memiliki HP Android dan Kendaraan pribadi motor

4. Siap kerja target dan kerja lapangan

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Ideate, create, and share engaging visual and written content for Instagram and TikTok, including captions and visuals, while managing AYANA Bali's social media strategy.
• Create social media advertising, paid promotions, and campaign management
• Manage content production and placement for all social media channels, including Facebook, Twitter, IG, TikTok, YouTube, Pinterest, and any emerging channels
• Provide monthly reports and review strategies based on results
• Collaborate with fellow Social Media and PR Executives to engage strategic Key Opinion Leaders (KOLs), content creators, and media outlets.
• Monitor and analyze social media metrics, generate reports, and make data-driven recommendations
• Create social media campaign and content; from observing trends and references, brainstorming, and planning to execution (including schedule and post)
• Liaise regularly with the media relations team to ensure outlets are well-represented in media opportunities and coverage

• Only for Indonesian Citizen
• Minimum 2 years' experience in the same position in the hospitality industry
• Prior background in the entertainment or nightlife industry is desirable
• Proven experience in project management, content creation, and relationship management
• Have a keen awareness of social media trends and challenges to innovate and reach new audiences and improve ROI
• Strong analytical abilities to read, interpret, and utilize data to come up with actionable points to determine strong social media strategies
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Marketing, Communications, or other related fields

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

What you will do but not limited to:

• Develop and implement strategic planning processes and frameworks to ensure alignment with the company's goals and objectives. 
• Collaborate with cross-functional teams to gather and analyze data, identify trends and insights, and drive actionable recommendations for strategic decision-making. 
• Conduct market research and competitor analysis to identify areas of opportunity and potential risks. 
• Facilitate strategic planning workshops and meetings to foster a shared understanding of goals and priorities across the organization. 
• Monitor and track the progress of strategic initiatives, providing regular reports and presentations to senior management. 
• Identify and assess strategic partnerships and investment opportunities that align with the company's growth objectives. 
• Stay up-to-date with industry trends and best practices in strategic planning and alignment.

• Bachelor’s degree in business administration, finance and/or related field. 

• Minimum of 5 years of experience in strategic planning, business development, or related roles. 
• Strong analytical skills with the ability to gather and interpret complex data. 
• Excellent communication and presentation skills, with the ability to effectively convey strategic insights and recommendations. 
• Proven ability to collaborate and influence cross-functional teams. 
• Self-motivated and proactive with the ability to work independently and manage multiple projects simultaneously. 
• Experience in the digital industry or telecom sector is a plus. 
• Proficiency in data analysis tools and software. 
• Strong problem-solving skills and strategic mindset.

1. Melakukan peninjauan rutin terhadap semua konten pedagang di backend untuk memastikan materi yang berkualitas tinggi dan akurat.
2. Secara berkala memperbarui dan menjaga informasi pedagang agar mencerminkan data yang akurat dan terkini.
3. Mengidentifikasi dan segera memperbaiki segala ketidaksesuaian, kesalahan, atau inkonsistensi dalam konten pedagang.
4. Memastikan semua konten pedagang sesuai dengan pedoman, regulasi, dan protokol yang ditetapkan oleh GrabFood.
5. Menyiapkan pembaruan dan laporan rutin mengenai kualitas konten dan kemajuan dalam menyelesaikan masalah yang teridentifikasi.

1. Melakukan peninjauan rutin terhadap semua konten pedagang di backend untuk memastikan materi yang berkualitas tinggi dan akurat.
2. Secara berkala memperbarui dan menjaga informasi pedagang agar mencerminkan data yang akurat dan terkini.
3. Mengidentifikasi dan segera memperbaiki segala ketidaksesuaian, kesalahan, atau inkonsistensi dalam konten pedagang.
4. Memastikan semua konten pedagang sesuai dengan pedoman, regulasi, dan protokol yang ditetapkan oleh GrabFood.
5. Menyiapkan pembaruan dan laporan rutin mengenai kualitas konten dan kemajuan dalam menyelesaikan masalah yang teridentifikasi.

Would your friends say you have an unusual obsession with spreadsheets, numbers, and data?

Do you possess uncanny analytical skills and are you unafraid to raise your voice to improve our financial sustainability?

We’re seeking a detail-oriented and proactive Finance Specialist to support Gardens of the Sun in various financial and administrative tasks. The ideal candidate will have a strong understanding of financial models, principles, and procedures; excellent organizational skills; and the ability to multitask effectively. As a Finance Specialist, you will collaborate with other departments to contribute to the overall financial health of the company.

If this sounds like you, we'd love to hear from you!

This role will be a full-time WFO position for 40 hours and 5 days a week. You’ll be working on-site from our studio in Sanur, Denpasar, Bali.

Expected start date: Immediately

Main responsibilities

1. Financial operations
1. Manage daily financial operations, including petty cash and bank payments.
2. Maintain and reconcile financial transaction records, ensuring accuracy and completeness.
3. Prepare and process employee salaries, benefits, and compensation packages.
2. Financial Reporting:
1. Prepare and manage expense, income, and tax reports.
2. Develop monthly budgets, cash flow reports, and financial forecasts.
3. Coordinate with auditors and tax consultants and assist in preparing requirements for compliance and reporting.
3. Administration & support duties:
1. File and archive financial documents.
2. Report on financial matters to Director and on monthly meetings.
3. Ensure compliance with SOPs, policies, and relevant regulations.
4. Stay updated on accounting regulations, tax laws, and industry practices.
5. Contribute to process improvements and efficiency initiatives.
6. Perform other finance and administrative tasks as needed.

NOW LET’S TALK ABOUT YOU

• You’re a data enthusiast and a meticulous person, ensuring no detail, however small, escapes your keen eye.
• You have strong analytical and problem-solving skills.
• You have excellent communication and interpersonal skills and are comfortable with voicing your opinions to your superiors backed by data for the improvement of our processes.
• You’re fluent in accounting and financial systems, especially Jurnal and Excel, and have no trouble mastering new systems and procedures as well as being able to quickly adapt to changes.
• You manage to prioritize your tasks smoothly and manage your time effectively.
• You're a self-starter, ready to take on any task independently and see it through to completion, all while communicating and collaborating within a team environment.
• You commit to maintaining confidentiality and integrity in handling financial information.
• You’re experienced with tax reports, and certification in Brevet Tax is a plus. 
• You hold at least a Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, preferably with prior experience in a finance modeling or accounting role.

THIS POSITION IS NOT FOR YOU IF YOU

• Aren’t a meticulous person or fail to see small details immediately
• Don’t have the analytical skills to present a financial model 
• Have trouble communicating clearly and directly with superiors and different teams
• Can't take constructive feedback and use it to improve your work and processes
• Don't have the ability to work independently without constant direction
• Are a fresh graduate without relevant work experience under your belt
• Aren’t looking for a long-term position
• Aren’t based in Bali
• Are looking for a fully remote position

Salary expectations: Rp5,000,000 - Rp6,000,000

This is what makes Gardens of the Sun your dream place to work - and why no one ever wants to leave our team:

• Flexible working hours
• You’ll be working from our lush and green Bali studio in a collaborative, young, and fun-loving team
• Employee discounts
• No dress code
• 20 days of annual leave, on top of national holidays
• An equal opportunity environment that encourages you to learn and grow

Hi! We are looking for Office Facility & Management to help us maintain a secure and well-functioning work environment. You will work to check devices, structures and systems (e.g. fire alarms and air-conditioners) on a regular basis and identify needs for repairs and renovations. You will also need to conduct cost analyses when purchasing new systems or services. Moreover, you will liaise with cross-function department and internal stakeholders.

Responsibilities

1. Ensure workspace readiness according to company needs by:

• Creating and organizing cleaning duty schedules for the Office Assistant, Messenger, and Mailing team.
• Performing regular inspections of work areas on every floor to ensure cleanliness and tidiness.
• Arrange for regular maintenance of equipment and internal systems (e.g. cooling system, alarms, security cameras)
• Check rooms and furniture to identify needs for repairs or renovations

2. Conduct inventory and maintain stock of office supplies, including pantry items and stationery

3. Supervising the inventory of office and building access managed by receptionists

4. Reviewing and approving office parking access requests based on requirements

5. Prepare monthly reports using Excel and spreadsheets to track office expenditures

6. Arrange accommodations for tickets and hotels for every business trip

7. Serve as the point of contact for employee requests related to office supplies procurement, room reservations, and building overtime

8. Evaluate the performance of the Office Assistant, Messenger, and Mailing team

9. Conduct market research and compare costs and benefits when evaluating new vendors

10. Able to do office project such as Relocations, Renovations, and Layout/Fit out New Floor and New Buildings

11. Ensure compliance with health and safety regulations (K3)

• 1-2 years of experience in Office Management, Facility Management, or General Affair position
• Capable of managing tasks that demand orderliness, organizational skill, and meticulous attention to detail
• Excellent communication skills both written and verbal and ability to effectively communicate with diverse groups at both a general and technical level
• Demonstrated ability to supervise and manage a team of Office Assistants with decisiveness and a strong commitment to upholding high standards of office appearance
• Strong problem-solving skills to address facility-related issues promptly
• demonstrate integrity in the workplace through honesty and transparency of information
• Have strong responsibility by taking ownership on any given task
• Have Project Planning & Management ability to multitask effectively
• Proficient in completing administrative tasks and experienced in working with Microsoft Excel and Google Spreadsheets

• Supportive teammates.
• Health insurance benefits.
• Self development activities that support careers.
• Broaden your knowledge in financial investment.

- Lead on numerous improvement and process excellence projects aimed at technology development.

- Periodically collecting and analyzing data from the field to capture issues related to process and quality findings.

- Using statistical analysis or simulations to analyze the information to define operational problems, develop improvement plan, 

and develop practical solutions.

- Provide comphrenhsive solution regarding the operational improvement with challenging timelines.

- Manage and prioritize multiple projects simultaneously by organizing own time and team resources to ensure activities are 

completed as per project timeline.

- Communicate effectively with partners to maintain agreement on project plans and obtain support from colleagues where necessary within departments or other departments.

• In charge of creating partnerships with E-Commerce that can benefit Cermati for insurance products
• Have a deep understanding of both micro insurance product and the partners' product in order to create a successful partnership
• Prepare an interesting and accurate customised presentation to be presented to potential partners
• Keep a great ongoing relationships with current partners and offer new ways to grow the partnership
• Identify potential opportunities, create innovative strategies, and implement them
• Researching ways to increase the value of our products for our clients be it missing features, improvements, client feedback,etc
• Collaborate with the product team to create an effective strategy

• Conducting research on new marketing & analytics technology trend and how it can be leveraged for the company purposes
• Analyze marketing business processes, identify improvement opportunities and translate it to business and system requirements
• Owning and driving the implementation of new marketing & analytics technology by liaising with related parties in the company
• Managed owned media marketing initiative in the company
• Perform data & product analysis to provide insight and actionable items to improve marketing & business performance

• Maintaining existing business and generate new business opportunities by actively contacting prospects, scheduling appointments, making sales presentations and closing new Employee Benefit accounts
• Develop prospecting strategies to increase opportunities for new business.
• Build and maintain account existing database, include client relationships and provide oversight to account activity.
• Look for opportunities to grow business from existing clients by offering other products of EB
• Manage renewal process with existing clients and ensure all internal procedures are compiled during the renewal process.
• Provide insurance consultancy services to the client and add value to clients
• Collab with EB team (claim, placement, finance, etc) in targeted accounts, ultimately accountable for success.
• Build value client oriented, manage client complaints, solve every problem may arise, do discussion with internal & external team
• Help to monitoring aftersales / servicing to all accounts internal & external

Qode's client - a leading company in the field of technology in Indonesia. It's a technology partner of choice for software development, delivering a broad range of web, mobile, and desktop controls coupled with a service-oriented approach throughout the entire application life cycle.

Job Descriptions:

• Be the point of contact for IT related services
• Team-work with Recruitment and CRO Team
• Prepare quotations, service agreements, and tenders within set deadlines and ensure that they have followed the correct prices, discounts, and additional Fee of service
• Monitoring job execution and completion as per service promised date
• Follow-up, monitor, and report on all pending activities to the customer
• Point of contact for customers with queries about job orders or job completion
• Review and create report of customer’s account every month through accounts receivable and solve all identified issues
• Build and foster collaboration with internal teams involved in service delivery
• Proactively keep in touch with clients, maintaining and expanding relationships with existing clients
• Be a good listener for client’s needs and giving the feedback to offer the most suitable solution
• Capture and inform new market trends and regulations
• Coordinate with Client Networks, external resources, and government authorities to provide solutions for key customers
• To perform job-related responsibilities and tasks other than those specifically presented in this description

Job Requirements:

• Must possess at least a Diploma Degree, in any field
• Minimum 3 years of relevant experiences
• Fluent in Bahasa Indonesia and English (verbal, written, and comprehension)
• Excellent customer service & Managerial skills
• Having experience in IT Resourcing/IT Manage Service company is mandatory
• Good communication, negotiation, and interpersonal skills
• Teamwork player toward a common goals
• Understanding the Recruitment end to end processes
• Good organizational and time management skills
• Having an ability to work under pressure and to deadlines
• Having an ability to work independently and as a team
• Must be able to work accurately with great attention to detail

As an Quality Inspector, you’ll be reporting to Inspector Team Leader or Operations Manager and working as part of our Operations department. The purpose of QIMA’s Operations team is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality.

Your main duties will revolve around on-site quality inspections of our clients’ products.

• Check email daily to receive inspection documents.
• Attend to inspections on time and communicate with supplier in a professional way.
• Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures.
• Fulfill inspection reports according with company procedures and timelines.