Qualification :

• Having experience minimum 3 years in Data Support & Inventory Control
• Prior experience in retail would be advantageous.
• Familiar with retail system / POS system
• Fast typing skills
• Have a good experience with spreadsheets (MS Office Word, Excel, etc.)
• Basic understanding of databases.
• Basic math skills.
• The ability to document accurately.
• Good command of English both oral and written.
• Great interpersonal and communication skills.
• Great attention to detail.
• Good time-management skills.
• Sense of ownership and pride in your performance and its impact on the company’s success.
• Team-working skills.
• Min. diploma or bachelor's degree or equivalent
• Placement Badung-Bali

Job Description:

• To find good resource of vendors when needed.
• Purchase new or additional stock, or prepare documents that provide for such purchases.
• Compile, review, and maintain data from purchase orders, requisitions, and other documents in order to assess supply needs.
• Ensure stock availability
• Manage cycle counts/ stocktake of product inventories on a regular basis
• Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
• Preparing reports for the management stating trends, patterns, and predictions using relevant data

The (Sr.) Workforce Support Specialist will directly provide employees and leaders with day to day HR workforce support.  S/he will be a member of Asia Pacific Workforce Support Team, with the primary support assignments of handling employee relation issues, providing consultancy on HR policies, procedures to employees and managers in the region. S/he will also provide support across multiple groups/sites as needed. Reporting to the Workforce Support Leader, this individual will be the main point of contact for employees and managers regarding employee relations, and co-own employee engagement and satisfaction for the region.

Key Areas of Responsibility

• Serve as the main point of contact for employees for employee relations related inquiries, complaints and customer service(e.g. case management, policy or protocol navigation).

• Support managers on HR related activities such as promotions, investigations, absenteeism management, corrective actions, PIPs, terms and restructuring activities.

• Assist HR workforce support leadership regarding policy reviews, policy

improvements, training opportunities etc.

• Work in strong collaboration with other workforce support tiers to ensure inquiries are resolved in a timely, friendly and comprehensive way.  

• Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc.  

• Master our digital toolset, in particular ad.a/Servicenow. Support and resolve regional employee relations issues using servicenow. Continually look for ways to use technology to aid HR and EE experience.

• Support key projects focused on new process or capability development/enhancement. 

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimize and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritize teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role

We are seeking experienced business development support with a strong focus on brokerage and insurance to join our dynamic team. As a BD Support you will be working with the brokerage and placements team and play a crucial role in handling aftersales.

Job Responsibilities

• Manage the distribution of member cards for both new business and endorsements
• Endorsement and enrollment processing
• Claim payment guarantee letter handling
• Claim handling
• Manage insured requests for claim history

• Minimum Diploma or Bachelor degree, preferably from Nursing / Public Health or any relevant major
• Having minimum 3 years experience in an operations/support role in an insurance brokerage/agency preferred
• Solid knowledge in Employee Benefit product and end-to-end process
• Proficient in Microsoft Office applications such as Word, Excel, and PowerPoint
• Negotiation skill
• Mature & good interpersonal skill
• Hardworking & team player
• Honest & high integrity
• Has a strong attention to details
• Keen to learn with positive work attitude

• Private Health Insurance
• Training & Development

Kualifikasi :

- Pendidikan Min D3 Pertanian 

- Usia maks. 30 Tahun

- Berpengalaman dibidang pertanian / Pestisida / Benih

- Memiliki Kendaraan bermotor dan SIM C aktif

- Menguasai MS Office

Deskripsi Pekerjaan :

- Melakukan program demo produk perlindungan tanaman dan atau benih di lapangan

- Memperoleh hubungan baik dengan petani dan memastikan terpeliharanya jadwal pemeliharaan, pengamatan dan keamanan

- Membuat laporan pelaksanaan dan kemajuan

- Membantu dan mendukung market development

Kualifikasi :

- Pendidikan Min D3 Pertanian 

- Usia maks. 30 Tahun

- Berpengalaman dibidang pertanian / Pestisida / Benih

- Memiliki Kendaraan bermotor dan SIM C aktif

- Menguasai MS Office

Deskripsi Pekerjaan :

- Melakukan program demo produk perlindungan tanaman dan atau benih di lapangan

- Memperoleh hubungan baik dengan petani dan memastikan terpeliharanya jadwal pemeliharaan, pengamatan dan keamanan

- Membuat laporan pelaksanaan dan kemajuan

- Membantu dan mendukung market development

• Membantu team Sales Distribution Sika dan team Sales Distributor untuk melakukan penetrasi dan penyebaran produk Sika ke toko-toko maupun project.
• Melakukan visit ke project-project villa, rumah tinggal, kantor dll serta melakukan demo produk-produk kepada tukang, mandor, kontraktor, owner dll
• Melakukan demo produk di toko-toko Bangunan guna memasarkan produk yang difokuskan
• Memberikan informasi dengan jelas mengenai produk dan jasa yang ditawarkan oleh Perusahaan kepada pelanggan, baik melalui telephone maupun bertatap muka.
• Menangani keluhan dari pelanggan atas produk dan jasa yang diterimanya, serta menyelesaikannya dengan baik dan cepat.
• Menjawab pertanyaan-pertanyaan dari pelanggan dan memberikan penjelasan selengkapnya.
• Menerima setiap usulan, kritik dan saran yang bersifat membangun dari pelanggan dan menindaklanjuti upaya perbaikannya.
• Menganalisa kebutuhan dan keinginan dari pelanggan serta mengusulkan ide-ide untuk meningkatkan kepuasan pelanggan, termasuk dalam mengimplementasikan ide yang disetujui.
• Menyajikan laporan yang komprehensif secara berkelanjutan kepada atasan.

Job description :

1. Handle tickets from Customer Support on accounting system issue.

2. Helps users to better understand the accounting system.

3. Performs data analysis and data fix if required.

4. Manage ticketing system from CS team.

5. Work cross-functionally with Operations, Software Engineer, IT Infrastuctur, Commercial

teams to improve products and processes.

Job Spesification :

1. Bachelor’s degree, Diploma, Vocational School in Information Technology, Computer

Science, Mathematics, Accounting or equivalent.

2. At least 1 year experience in system support.

3. Has experience with Accounting system is plus value.

4. Fresh Graduates are welcome.

5. Has knowledge of Database/SQL is plus value.

6. Multitaskers with strong organizational skills and good attention to detail.

6. Willingness to work in a highly collaborative atmosphere and within a team.

7. Respect for deadlines and desire for keeping the high work quality.

AREA OF RESPONSIBILITY

1. Perakitan dan penyusunan produk

● Melakukan perakitan sesuai dengan desain produk yang sudah ditentukan

● Menyelesaikan jumlah kuantiti produk yang sudah ditargetkan

● Menjaga waktu perakitan dan kualitas hasil produksi

2. Inspeksi dan pengujian fungsional

● Melakukan pengecekan secara fungsional produk

● Pemberian nama atau label

● Pemisahan hasil perakitan yang baik dan hasil perakitan yang buruk

● Pengepakan dan penyiapan untuk pemakaian akhir

3. Implementasi pemasangan produk dan pelatihan

● Melakukan pemasangan produk di lokasi mitra

● Melakukan pelatihan terhadap produk yang diimplementasi

4. Pelaporan dan monitoring

● Melaporkan hasil perakitan alat

● Melaporkan hasil pengujian fungsional produk

● Melaporkan pemasangan produk

● Melakukan serah terima project dan dokumentasi project yang diperlukan kepada tim Commercial

● Melakukan monitoring terhadap alat yang sudah diimplementasikan

5. Kolaborasi antar divisi

● Diskusi kepada team terkait dalam hal penyediaan komponen untuk perakitan produk

● Memberikan masukan, saran, kritik kepada team research untuk pengembangan produk sesuai dengan

kebutuhan di lapangan

● Saling menghargai ke anggota team dan diluar team untuk kemajuan bersama

POSITION REQUIREMENTS

● SMK, D1, D2, D3 Elektronika, Sistem Otomasi

● 1-5 years of part/full time project

● Memiliki pemahaman tentang komponen dasar (resistor, diode, kapasitor, transistor, dll), komponen tingkat lanjut (IC, Modul elektronik)

● Memiliki pemahaman tentang dasar-dasar kelistrikan dan mampu menganalisa permasalahan kelistrikan

● Memiliki kemampuan untuk merangkai rangkaian elektronika hingga berfungsi dengan semestinya

● Memiliki kemampuan dalam menggunakan alat ukur kelistrikan seperti avometer, oscilloscope, logic analyzer, dan lain-lain

● Memiliki kemampuan untuk melakukan instalasi dan pemasangan alat-alat IoT sesuai dengan situasi dan kondisi lokasi pemasangan

● Memiliki kemampuan untuk melatih atau membimbing kolega untuk meningkatkan pemahaman dan kemahiran dalam domain atau kompetensi tertentu.

● Memiliki kemampuan untuk memahami tujuan bisnis dan mampu melakukan diskusi konstruktif dengan stakeholders terkait.

● Memiliki kemampuan untuk bekerjasama dengan tim, baik internal maupun eksternal stakeholders untuk mencapai skenario yang menguntungkan bagi kedua belah pihak.

● Memiliki kemampuan bekerja dengan memberikan konsisten value pada bisnis dengan meminimalisir (tetapi tidak menghilangkan) blockers dan proses persetujuan formal (formal sign-off processes).

● Memiliki pemahaman dan kemampuan dalam mengimplementasikan keamanan instrumen IoT dan transmisi data

● Memiliki kemampuan untuk melakukan testing, inspeksi, dan kontrol pada bagian komponen elektronika maupun alat atau mesin yang sudah dirakit

● Inovatif dan kreatif dalam upaya menyelesaikan masalah maupun tantangan yang diberikan

● Dapat bekerja sama dengan tim

● Memahami konsep IoT

TUGAS DAN TANGGUNG JAWAB

1. Menangani Maintenance dan Troubleshooting.
2. Instalasi dan Konfigurasi
3. Membantu dan Melayani masalah Teknis Customer.

SYARAT

1. Minimal Lulusan SMK semua jurusan
2. Diutamakan laki-laki
3. Memiliki kemampuan komunikasi yang baik
4. Memiliki kemampuan analisis yang baik

1. Memelihara hubungan yang baik dengan pemangku kepentingan lain (tim hukum, keuangan, tim penjualan) untuk membantu mereka menyediakan semua data terkait kepatuhan;
2. Membantu Sales Support dan Strategy Officer dalam pengelolaan data dan dokumen sehari-hari yang berkaitan dengan pemangku kepentingan lainnya;
3. Mengajukan permintaan harian untuk pembuatan perjanjian, amandemen, dan addendum kepada tim hukum;
4. Mengajukan permintaan harian untuk pembuatan proforma invoice, invoice, dan SOA kepada tim keuangan;
5. Berkoordinasi dengan tenaga penjualan terkait dokumen yang diperlukan untuk pembuatan dokumen hukum dan keuangan, termasuk surat keterlambatan pembayaran dan surat FTP;
6. Melakukan tindak lanjut kepada tenaga penjualan mengenai semua koleksi sekolah yang jatuh tempo beserta dokumen yang diperlukan;
7. Memantau staf dan mengelola dasbor administrasi untuk memastikan data selaras dengan baik; dan
8. Memantau surat penawaran sekolah dari semua paket sambil memastikan kesesuaian dengan skema harga dan diskon.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Fraud IT Operation Support, you will be responsible as a first level risk assessment for monitoring, analyzing, and investigating possible fraud incidents on digital platforms. You will work closely with cross-functional teams to ensure security measures are in place and that incidents are promptly addressed.

What you will do, but not limited to:

• Monitor systems to detect fraudulent activities across digital platforms. 

• Analyze data to identify patterns and trends of fraud. 

• Detect, categorize and prioritize reported fraud incidents and collaborate with relevant teams to mitigate risks. 

• Implement preventive measures and best practices to prevent fraud. 

• Document findings and report incidents to management with actionable insights. 

• Bachelor's degree in information technology or related field. 

• Minimum 1-2 years of experience in IT operations, fraud detection, or cybersecurity. Experience of working in a large company will be a plus point. 

• Skills to manipulate complex data with SQL. 

• Familiarity with fraud detection tools and methodologies. 

• Excellent communication skills, capable of collaborating with one or more teams. 

• Knowledge of IT security protocols and best practices. 

• Detail-oriented with strong problem-solving abilities. 

• Ability to handle multiple priorities and work independently in a fast-paced environment. 

• Experience in telecommunications or digital platforms is a plus. 

1. Menguasai Sistem Operasi

2. Tahu dan Menguasai Sistem Jaringan

3. Menguasai Program Komputer

4. Penanganan Virus dan Malware

5. Mengetahui Masalah Komputer dengan Cepat

6. Komunikasi

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)

As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.

Key Responsibilities:

• Receive, log, and track customer complaints via various channels (phone, email, social media, etc.).
• Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
• Communicate with customers regarding their complaints, providing timely updates and resolutions.
• Document all complaints and resolutions in the complaint management system accurately.
• Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
• Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
• Contribute to the development and implementation of best practices in complaint management processes.
• Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 1-2 years experience in customer service or complaint management roles.
• Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
• High attention to detail and a commitment to maintaining quality standards in all interactions.
• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Fluency in Indonesian and good command of English is required.
• Ability to handle challenging situations with professionalism and composure.

Pembuatan dan Kontrol Dokumen

Exim Activities:

• Manage exim documentation, and records with attention to accuracy and compliance.
• Input data into the exim system, maintaining an up-to-date and organized database.
• Ensure all exim processes follow internal and external regulatory requirements.
• Continuously improve support and performance with better systems and methods (continuous improvement)

Customer / IC Service & Support:

• Provide timely updates on order status and address any issues proactively.
• Serve as a key contact for both internal customers (IC) and external clients regarding exim-related inquiries.
• Continuously improve support and performance with better systems and methods (continuous improvement)

Sample Delivery Support:

• Coordinate and manage sample deliveries to the R&D team, ensuring accurate tracking and timely shipment.
• Ensure that sample deliveries align with development timelines and R&D requirements.

Reporting & Analysis:

• Support the preparation of exim reports for internal management review.
• Assist in data analysis related to exim processes and performance, identifying areas for improvement.
• Maintain and update exim-related catalogs and databases as required.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Digital Platform Operations Support, you will in-charge for daily operations of a Orbit distribution business, Digital goods distribution, as well as operational of Loyalty Platform Business.   This role will handle order fulfilment, operate SAP for financial and inventory management, and ensure seamless distribution of both physical modems and digital products.  

What you will do, but not limited to:

Modem Distribution Operations: 

• Manage day-to-day operations of the modem distribution business, including inbound logistics, inventory control, and outbound shipments to resellers. 

• Oversee the assembly process of modems, ensuring quality control and timely delivery. 

• Track stock levels, coordinate with production teams, and manage warehouse operations to meet customer demand. 

• Ensure correct linking of IMEI and MSISDN for modem devices before shipment. 

   Loyalty Platform Operations: 

• Manage onboarding external merchant  

• Coordinate to Telkomsel team to establish operating models 

• Manage settlement, dispute and invoicing to merchant 

• Handle day to day operation of loyalty platform and collaborate with Indies and external merchant for any dispute or issue in business process.  

 Digital Goods Distribution: 

• operate the daily distribution of digital goods, ensuring smooth order processing and fulfillment. 

• Collaborate with internal team and to manage voucher distribution  

• Analyse sales and operational data to enhance distribution and improve overall efficiency. 

• Work closely with logistics, sales, finance, and IT teams to ensure a seamless flow of operations. 

• Collaborate with vendors and partners to address supply chain issues and improve service quality. 

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field. 

• Minumum 1-3 years of experience in business operations 

• Experience working with **SAP** (or equivalent ERP systems) for managing operations, finance, and inventory. 

• Strong understanding of supply chain management and logistics. 

• Ability to manage day-to-day operations, with a hands-on approach to problem-solving. 

• Excellent communication and leadership skills. 

• Strong organizational skills with attention to detail and the ability to multitask. 

Preference on SAP and operational excellency  

• Operate SAP for managing procurement, inventory, and order fulfillment processes. 

• Ensure accurate financial tracking, invoicing, and billing through SAP. 

• Monitor SAP processes to ensure timely and accurate reporting of business metrics. 

1.   Memberikan dukungan teknis kepada pengguna internal

2.   Melakukan instalasi, konfigurasi, dan pemeliharaan hardware dan software serta aplikasi internal

3.   Memonitor kinerja jaringan dan sistem, serta merespon insiden keamanan dan gangguan

4.   Mengelola sistem komputer dan keamanan data

5.   Kontrol cctv sistem

6.   Maintenance server

Melaksanakan permasalahan peralatan, aplikasi dan jaringan toko serta memastikan hardware dan software di toko dapat berfungsi dengan baik sesuai strandar

• To support existing customers by providing on-site technical support, and the introduction of new Sika systems and products.
• To react in a timely fashion to provide technical solutions and training to support emergency requests by customers or consultants.
• To offer value added solutions to the customer through an active “hands on” approach to the training of customers employees.
• To Collaborate with cross-functional teams to analyze customer feedback and identify recurring issues or challenges.
• To Develop and implement improvement plans to address identified areas, ensuring the highest quality of technical support.
• TO Proactively identify opportunities for process optimization, cost reduction, and increased productivity in the delivery of technical solutions.

About us!
We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

Some of your duties will include:

·        Responsible for overseeing the IFMS (Infrastructure, Facilities, Maintenance and Services) technical support team and ensuring the delivery of high-quality maintenance support services. This role involves managing maintenance support operations, troubleshooting technical issues, and collaborating with other departments to improve processes.

·        Provide technical knowledge to maintenance teams in compliance with government and OEM standards.

·        Provide new methods or processes to improve current business maintenance practices.

·        Undertake maintenance planning, scheduling, and inventory material tracking.

·        Manage and monitor storage of purchased items.

·        Allocate planning of infrastructure maintenance and all necessary resources required to accomplish for Infrastructure maintenance activities.

·        Lead, mentor, and develop the technical support team to deliver exceptional service.

·        Oversee and manage the resolution of technical support requests.

·        Collaborate with cross-functional teams to define project requirements, deliverables, and timelines.

·        Manage project risks and implement mitigation strategies.

·        Serve as the primary escalation point for complex technical issues and provide advanced troubleshooting support.

·        Stay current with emerging technologies and industry trends to ensure the team is equipped with up-to-date knowledge.

·        Develop and document technical standards, processes, and procedures.

·        Develop and maintain support schedules to ensure adequate coverage.

·        Plan and coordinate support activities in alignment with company goals. Implement and monitor adherence to support policies and procedures.

·        Utilize SAP for tracking and managing support activities and resources.

·        Monitor and control costs associated with the technical support function. Prepare and present cost reports and forecasts to senior management: Develop and manage the maintenance budget, ensuring cost-effective purchasing practices; Monitor expenditures against the budget and implement cost-saving measures where possible; Prepare cost reports and forecasts related to procurement activities; Implement asset management processes to monitor the lifecycle and utilization of technical assets; Ensure that purchase orders are accurate and reflect agreed-upon terms and conditions; Monitor order status and ensure timely delivery of goods and services; Prepare cost estimation (owner estimate) of all planned projects in detail items and scope of works; Controlling cost estimation against overall budget planned in periodical basis as in the BP (monthly, quarterly, semesterly, yearly); Monitoring actual spending budget against planning of each and all projects against allocation in detail specs, variances, deviations in weekly to monthly basis.

·        Implement best practices and drive continuous improvement initiatives.

·        Monitor key performance indicators (KPIs) and report on team performance.

Some of your duties will include:

·        Responsible for providing Contracts group administration support services in particular; (i) contract payment and back-charge administration, (ii) contract data management and system administration, (iii) contract request and contract approval processing, (iv) contract financial reporting, (v) contractor compliance reporting, and (vi) general office administration including document control.

·        To support proper contract management and administration for the procurement of Services and certain major Purchases internationally and within Indonesia to all User Departments

·        Evaluate departmental procedures and practices and ensure compliance with company standard operating procedures.

·        Give work direction, resolve problems, prepare schedules and set deadlines to ensure timely completion of sourcing, procurement, expediting, shipping, importation, distribution and payment of goods, commodities, equipment and materials procured.

·        Provide regular management reports of objectives, accomplishments, progress, status and major activities relating to all purchasing and expediting activities

·        Other duties as assigned.

Some of your duties will include:

·        Responsible for providing Contracts group administration support services in particular; (i) contract payment and back-charge administration, (ii) contract data management and system administration, (iii) contract request and contract approval processing, (iv) contract financial reporting, (v) contractor compliance reporting, and (vi) general office administration including document control.

·        To support proper contract management and administration for the procurement of Services and certain major Purchases internationally and within Indonesia to all User Departments

·        Evaluate departmental procedures and practices and ensure compliance with company standard operating procedures.

·        Give work direction, resolve problems, prepare schedules and set deadlines to ensure timely completion of sourcing, procurement, expediting, shipping, importation, distribution and payment of goods, commodities, equipment and materials procured.

·        Provide regular management reports of objectives, accomplishments, progress, status and major activities relating to all purchasing and expediting activities

·        Other duties as assigned.

• Create Workon (new customer, revised information, PSA)
• Create and maintain Sales order (In Advance, Credit and Project),
• Administration (registration vendor from customer, Provide (COO, COM, Warranty, Letter & Proforma Invoice, Order Confirmation)
• Collaboration with sales team, logistic team regarding delivery time

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.