Total 173 Customer Service job vacancies in kebon manggis matraman kota adm jakarta timur dki jakarta indonesia

About Us 

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO start to expanding its business in Agritech and Agribusiness named Telkomsel DFE (https://dfe.farm/)   

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

What you will do but not limited to: 

• Manage and optimize end-to-end sourcing/ procurement for our Digital Food Ecosystem (DFE) i.e poultry, grain, palm sugar and upcoming commodities including but not limited to sourcing, tendering, negotiation, and contract management. 
• If required, conduct survey to specific site to conduct partner and/or commodities evaluation based on predefined parameter. Conduct analysis and reporting to management based on site survey activity;  
• Support end-to-end sourcing/procurement activities in INDICO other than supporting DFE which include Digital Goods, operational sourcing (marketing, consultancy, technology, and others);  
• Develop and implement sourcing/procurement strategies, policies, and other potential improvement to drive cost savings, efficiency, and effectiveness related sourcing activities in INDICO from time-to-time;  
• Monitor supplier performance and manage supplier relationships to drive continuous improvement;  
• Manage procurement documentation and maintain accurate records of procurement activities;  
• Collaborate with internal stakeholders to understand their needs and provide guidance and support in supplier selection and evaluation;  
• Ensure compliance with regulatory and company policies to mitigate risk;  
• Perform other duties as assigned by management; 

• Bachelor's degree in Agriculture, Supply Chain Management, Business Management, and/or any related field. 
• Candidate with strong knowledge of Agriculture industry will be a plus point 
• Has minimum 1 year experience in Agribusiness sourcing, procurement, or supply chain management is preferred. 
• Strong in vendor management, contract management, and resource management 

• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Detail-oriented with strong organizational skills. 
• Proficient in Microsoft Office applications. 
• Ability to work independently and in a team. 
• Willingness to learn and adapt to new processes and technologies. 
• Passionate about the agribusiness industry and sustainability. 

• Contact overseas customers through phone calls and/or WhatsApp messages to arrange a phone pickup schedule
• Daily WhatsApp message blast to customers for product education purposes
• Identify and assess customers' needs to achieve satisfaction
• Handle inquiries from customer, provide appropriate solutions and alternatives in a timely manner; follow up to ensure resolution
• English proficiency is a must, Malay Melayu proficiency is preferred

About Us 

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset) 

What will you do but not limited to: 

• Support the sales team in day-to-day operations, including order processing, customer inquiries, and sales support activities. 
• Assist in gathering and analyzing sales data, including market trends, customer preferences, and competitor activities, to support sales strategies and decision-making. 
• Coordinate with internal departments to ensure timely delivery of products and services to customers. 
• Manage and maintain accurate customer records and sales documentation. 
• Prepare sales reports, presentations, and proposals. 
• Provide support in organizing sales events, meetings, and training. 
• Assist in the development and implementation of sales processes, strategies, and initiatives to drive business growth and maximize sales performance. 

• Bachelor's degree in Business, Marketing, or a related field. 
• Proven experience in sales support, sales operations, or a similar role, candidate who plays online games (i.e. Mobile legend, Free Fire, etc.) will be a plus point 
• Has knowledge of sales processes and techniques. 
• Detail-oriented with strong organizational skills. 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 

• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and other sales tools/software. 
• Ability to work in a fast-paced and dynamic environment. 
• Self-motivated with a positive attitude. 
• Ability to work independently and as part of a team. 

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives by controlling pests, improving hygiene, and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and customers. Rentokil Initial regards equality and fairness as fundamental rights of all of its colleagues. We live our values of service, Relationships, and Teamwork which our colleagues across the world identified.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader that provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments, and protective uniforms and equipment: focusing on top-quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal, Marketing & Innovation in the Rentokil Initial Head Office locations and in the Country. You would support all of our businesses within our function departments.

Job Description :

• Achieve the sales target
• Looking for and identifying prospective customers and the potential market
• Making daily, weekly, and monthly program and sales pipeline
• Do presentation and sales about service pest control to customer commercial
• Survey new or existing customer commercial
• Making proposal for customer
• Negotiation with customer
• Making agreement contract and service agreement to customer
• Build good relationship with customer

1. Candidate must possess at least a Bachelor's Degree, Marketing or equivalent.
2. Have 1 year experience in the related field
3. Required skill(s): marketing, communication, negotiation, MS Office.
4. Ready to handling customer complain and Result Oriented
5. Have driving license A or C. Having driving license A is good.

1. Attractive monthly base salary

2. Performance Incentive

3. Training & Development

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believes in our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset), which guide our work and interactions. 

We are currently seeking a Corporate Finance Support to join our team. In this role, you will be responsible for providing support to the Corporate Finance department in various tasks. You will assist with financial analysis, budgeting, forecasting, and other finance-related activities. This is a great opportunity to gain hands-on experience in corporate finance and contribute to the financial success of our organization. 

What you will do but not limited to: 

• Prepare daily, weekly, and monthly payment schedule. 
• Reconcile Bank Accounts’ balance 
• Assisting in financial analysis and reporting. 
• Preparing and reviewing tax calculations and tax returns. 
• Contribute to the preparation of financial reports, ensuring accuracy and compliance with relevant regulations. 
• Participating in financial risk assessment and mitigation. 
• Analyze financial data and provide insights to support strategic decision-making. 
• Participate in the development and implementation of financial systems and processes. 
• Collaborate with the Corporate Finance team on ad-hoc tasks and projects. 

• Bachelor degree in Finance and/or Accounting

• Has 1-2  years of experience in corporate finance and/or accounting preferably from Public Accounting Firm 

• Proficiency in Microsoft Excel and other financial software. 
• Strong knowledge of Accounting principles and practices. 
• Excellent attention to detail.
• Strong analytical and problem-solving skills. 
• Ability to work independently and as part of a team. 
• Good communication and interpersonal skills. 

Your Career

As we continue to grow as an organization, we are hiring premier Major accounts sales professionals to run and drive sales engagements into Strategic FSI accounts in Indonesia. You will be expected to exceed sales quota by creating and implementing strategic account plans targeting Enterprise wide deployments of the Palo Alto Networks Next Generation Security Platform. Partnering with a systems engineer, you will displace competing technologies and build market share within your targeted list of major accounts.

You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by our solutions. Your credibility will guide customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge. 

Your Impact

• Acquire, lead, and develop major Service Providers (SP) accounts in Indonesia 
• Strong account management skills to identify cross-selling and up-selling opportunities within targeted major accounts
• Conduct effective presentations to C—level sales planning, leading to accurate forecasting of the business
• Establish relationships with and sell through channel partners
• Demonstrate knowledge of cybersecurity industry, products, and competitor offerings 
• Rolodex of mid to senior level connects in the named accounts

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses; Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambitious is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

• Menerima, merekap dan merekam seluruh keluhan dan informasi dari pelanggan
• Menjalankan program-program Customer Care yang ada
• Membina hubungan baik kantor pusat dan pelanggan
• Melakukan input kedalam sistem untuk seluruh keluhan, enquiry dan informasi dari pelanggan yang diterima melalui Call Center dan mendistribusikannya keseluruh cabang
• Memastikan bahwa semua keluhan ditangani sesuai dengan SOP
• Secara aktif memberikan informasi ke Departemen terkait sehubungan dengan kepuasan pelanggan

• Minimal D3 Semua Jurusan
• Memiliki kemampuan komunikasi dan bahasa Inggris yang Baik
• Disukai memiliki pengalaman telemarketing / call center / customer care minimal 1 tahun
• Bersedia penempatan di Cilandak, Jakarta

• Gaji pokok
• BPJS Kesehatan & Ketenagakerjaan

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Min. lulusan SMA/SMK/MAN/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Bersedia bekerja dengan mobilitas tinggi
• Lebih disukai apabila memiliki pengalaman di perusahaan jasa
• Mampu mengendarai kendaraan roda dua dan roda empat
• Memiliki SIM C, disenangi memiliki SIM A
• Penempatan : Jakarta Timr, Jakarta Utrara, dan Sekitarnya

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

The purpose of the position of Raffles Service Agent is to serve as the primary point of contact between the hotel and its guests through telephone communication. The Raffles Service Agent plays a crucial role in delivering exceptional guest service by efficiently handling incoming and outgoing calls, assisting guests with inquiries, and providing necessary information about the hotel's amenities and services. With a warm and courteous demeanour, the Raffles Service Agent ensures that every guest's call is attended to promptly and professionally, leaving a lasting positive impression.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Excellent command in spoken and written English
7. Willing to work at West Jakarta
8. Starting as soon as possible

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

Are you fluent in Korean and passionate about providing exceptional customer service to our members? Do you thrive in a fast-paced environment and enjoy working with people? If so, we have an exciting opportunity for you!

Travel + Leisure Thailand is seeking a skilled and enthusiastic Member Services who is fluent in Korean to join our team. As Member Services, you will play a crucial role in providing support and assistance to our Korean-speaking customers, ensuring their satisfaction and helping them make the most of their travel experiences.

Responsibilities

• To actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences. As part of the job, responsible for developing/adapting feasible working process of Member Services.
• Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication.
• Assist with the development of working processes and operating SOP’s, supervise.
• Follow company processes ensuring member engagement.
• Maintain a good relationship with Korean developers: The candidate must be able to foster and maintain strong professional relationships with Korean developers, ensuring collaborative and efficient work processes.
• Effectively deliver member engagement programs to members and guests.
• Effectively deliver new-Member onboarding program.
• Assist with the distribution of Member Kits to Members.
• Assist with providing regular reporting requirements to Corporate.
• Deliver 1-1 Member Education Program.
• Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level.
• Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround.
• Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three-hour turnaround.

• Fluency in both Korean and English, Mandarin highly desired.
• 3-5 years previous experience in a customer service or hospitality role is preferred within tourism, education, or travel industries in Sales.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle a high volume of customer inquiries with professionalism and patience.
• Knowledge of travel industry products and services is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work in shifts and weekends as required.

At Travel + Leisure, we provide excellent benefits on top of competitive salary!

• fun, inclusive work environment
• learning and development opportunities
• travel and lifestyle discounts

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Excellent command in spoken and written English
7. Willing to work at South Jakarta
8. Starting as soon as possible

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

We are PZ Cussons. Our purpose is For everyone, for life, for good.

Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.

Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

• To analyse and provide up-to-date sales performance data (daily sales vs. forecast) and daily stock to drive sales for Asia BD to enable > 95% customer service satisfaction level.
• To actively lead Forecast Consensus Meeting (FCM) to review and input realistic rolling sales demand 6-24 months horizon in APO and Business Planning meeting/presentation.
• To effectively involve and attend Weekly Sales, Demand & Supply Planning, Key distributors Business Demand and monthly COP meetings regarding potential Supply issues or constraints and mutually find solutions and to provide sufficient stock for sales with minimum SLOBS
• To collaborate with Marketing, Business Developments /Sales, Regional Supply Chain Business Partner, Finance, Planners and Customer Service to ensure smooth NPD and existing products’ stock availability SLOBs (slow moving and obsolete) management (avoidance); identify obsolete risks, initiate and follow through required actions to avoid obsoletes.
• To support Customer service function for selective markets
• Monthly KPI reports
• To manage user request relates to SAP, including investigate the situation and diagnose the underlying causes ultimately in recovering or continuing operations.
• To sustain the operation support service, follow up and monitor IT incidents delivery according to agreed SLA To collaborate with other SAP’s modules to ensure smooth SAP operations and any future tests.
• Project Management for continuously improvement

Requirement:

• Bachelor or Master degree in any field
• 6 years of experience in Supply Chain Roles with minimum 3 year of experience in Demand Planning and S&OP/SIOP/IBP process facilitation (including working knowledge of SAP APO).
• FMCG industries background
• Oral & written English communication
• Strong analytical skills: must feel comfortable working with several sources of data and information to identify relevant insights. Data gathering, and quantitative and qualitative data analysis, including business process metrics and measures linking to business KPIs.
• Strong personal computer skills required, proficiency in the use of excel, including advanced spreadsheet tools.
• Demonstrated success in process and/or tools improvements initiatives. Continuous improvement mindset.
• Fast leaner and good team player

PZ Cussons is proud to be an equal opportunity workplace and is committed to creating a diverse environment. We recruit and reward talent based on capability and performance — regardless of race, color, religion, gender, national origin, genetics, or age.

PZ Cussons is big enough to make your mark, small enough to make it yours. 

Thank You for Apply to join us!

PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns!

Cadmus is a global EdTech company purposefully built for the higher education sector to break down learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. We’re working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

That’s why we need a high-performing Customer Support Specialist to join our team and provide frontline support to our customers!

As a Customer Success Specialist at Cadmus, you'll play a key role in ensuring that our customers have an outstanding experience in our platform, fostering customer satisfaction and loyalty. You’ll also be the first line of defence for our valued customers, ensuring their questions and concerns are addressed promptly and professionally.

In this role you will be expected to

• Provide exceptional customer support via phone, email, and chat.
• Educate the teachers and students who use our platform on how to get the most out of it; assist them with their questions or issues.
• Ensure we build deep, meaningful and value-driven relationships with customers online.
• Successfully execute special projects that support our pilot and enterprise implementations as needed.
• Troubleshoot customer issues efficiently and identify solutions, working independently and collaboratively as needed.
• Proactively research and stay up-to-date on company products and services to provide informed answers.
• Ensure all customer facing materials are updated with the latest releases and the most relevant information.
• Identify and escalate complex issues to the appropriate teams for resolution.

Skills & Experience

• Communication Skills: You have advanced English communication skills, and are equally comfortable talking to internal teammates and external customers. You have managed customers on voice/video from Australia, UK, and/or USA in a user-facing role.
• Problem solving: Able to quickly understand customer pain points and engage with them on the solution most relevant to them.
• Support Experience: Minimum 2 years of experience in customer service or a related field, supporting the growth of software products while working remotely. 
• Technical comfort: Familiarity with a variety of software applications is preferred. Ability to learn and adapt to new software programs quickly. Comfortable with MS-Office / G-suite. Experience with Hubspot is a plus.
• Startup DNA: You’re flexible, comfortable with ambiguity, and have experience wearing multiple hats while supporting rapid growth. You have been a one-person army when needed, or worked as an early employee. 
• A Bar Raiser: You bring your passion and work ethic to the table every day, setting the example for others. You are constantly looking to upskill yourself, and find ways to improve upon the status quo. You enjoy collaborating cross-functionally to accomplish shared goals and care about learning, growing, and helping others do the same.

• A remote-friendly, flexible working culture; where you can work from any global location
• A diverse and inclusive workplace where there are no barriers to anyone succeeding
• A surrounding team of mission-driven individuals who genuinely love what they do
• Mentoring and succession planning for your career
  

Cadmus is a remote-friendly company, and this role is open to candidates anywhere in Indonesia.

Hiring Process

Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions.

Our interview process consists of a recruiter phone screen, a hiring manager interview, a homework task and a panel interview. These will be completed in person or online (via Zoom).

While we review your application, please get to know us by visiting cadmus.io or following our social channels.

Inclusivity at Cadmus

At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and our enthusiasm for education, you will find a home at Cadmus.

If you need assistance or accommodations made due to a disability, please let us know.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at East Jakarta

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

Life at Ajaib

Here at Ajaib, we address ourselves as Magicians because making magic happen is our specialty! Ajaib is committed to creating an inclusive environment where all Magicians are valued for their contributions, opinions, and skills. Through our 3DNAs, we implement Everyone is an Owner to strengthen our core value in developing as a team, Growth Mindset to never stop learning, and A Will to Win to have courage in being excellent in everything we do!

Responsibilities

• Guest Management: Greet and manage visitors, ensuring a good experience.
• Visitor Records: Keep accurate records of all visitors to the office.
• Stakeholder Engagement: Maintain positive relationships with all office stakeholders.
• Information & Direction: Provide guests with precise information and directions.
• Call Handling: Answer and direct incoming calls to the appropriate parties.
• Administrative Support: Manage visitor-related admin tasks, handle documents, letters, or packages, and inform relevant employees.
• Office Coordination: Work closely with the office management team for various office-related tasks.
• HR Support: Assist with administrative duties linked to HR, including managing meeting room bookings and keeping track of HR team inventories.

• Female (maximum 30 years)
• Excellent interpersonal communication skills
• Candidate must possess at least a Diploma Certification in any major
• Minimum two years of experience as a receptionist
• Fluent in English, both oral and written
• Proficient in MS Office application
• Detail-oriented, well-organized, and well-presented
• Independent and team player
• Able to work as soon as possible
• Customer-oriented

At Ajaib, we recognize how some of us can’t fit into only one type of work arrangement. That’s why we strive to have options and build the foundation of a flexible work structure and culture where "work can be from anywhere (WFA)". Work From Office (WFO) will become a WFA alternative when employees want to socialize and bond with colleagues in the office space.

Join us as we make magic happen to increase Indonesia’s financial inclusion!

We are seeking a dynamic and experienced Customer Experience Supervisor to join our team. The Customer Experience Supervisor will play a pivotal role in ensuring the highest standards of service delivery to our valued customers and dealers. This individual will be responsible for overseeing the Customer Service Team, managing escalations, collaborating with various departments, and maintaining overall team performance.

Responsibilities

• Ensure efficiency, effectiveness, and excellence in service delivery.
• Handle escalated customer inquiries and complaints promptly and professionally, seeking resolution in a timely manner.
• Collaborate closely with cross-functional teams such as Product, Operations Planning, Business Team, and others to address customer issues and improve processes.
• Develop and implement strategies to enhance the overall customer experience and satisfaction.
• Monitor key performance indicators (KPIs) and metrics to evaluate team performance and identify areas for improvement.
• Provide regular coaching, feedback, and training to team members to foster their professional growth and development.
• Establish and maintain strong relationships with internal stakeholders to facilitate seamless communication and collaboration.
• Conduct regular performance evaluations and performance management activities for team members.
• Stay updated on industry trends, best practices, and emerging technologies to continuously improve customer service operations.

• At least 3 years of experience in the Customer Service industry.

• At least 1 year of experience as a Team Leader, Supervisor, or equivalent position.
• Experience in the Financing Business sector is highly desirable.
• Knowledge about OJK (Otoritas Jasa Keuangan) Regulations is a must.
• Proven experience in handling escalations and resolving customer issues effectively.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
• Strong problem-solving skills and the ability to think critically and strategically.
• Demonstrated ability to lead, motivate, and develop a team of customer service professionals.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Exceptional organizational skills and attention to detail.
• Commitment to delivering outstanding customer experiences and driving customer satisfaction.

• Facilitate the delivery of innovative programs and events for Gravel Partner (Dulur) using a community development approach.
• Build and maintain strong relationships with community members
• Site Visit to maintain Dulur's Performance 

Role and Responsibilities:

1. Perform Technical Support & Customer Care Activities

• Repair, installation, calibration, commissioning and after sales maintenance service to the customer
• Ensure timely execution of job assignments and comply with all documentation requirements for repairs & service activities
• Escalate repair issues to factory / Service Manager when necessary.
• To report systemic quality issues encountered
• To ensure that service KPI and customer satisfaction objectives are achieved.

2. Administrative / Ticketing System

• Work closely with service administrators to provide service quotations / technical documentations.
• Ensure tickets /service orders are promptly updated / completed to reflect current work status
• Maintaining company property, like standard tools, special tools and meters

3. Perform Technical Supports to Sales Team:

• Technical support function at demo and exhibition
• Functional / pre-delivery test checks

4. Operations:

• To ensure good customer interactions at all touch points to achieve customer satisfaction.
• To always present the company favorably

5. Collaboration:

• To work with sales, applications and ensure quality demonstrations, seminars and workshops are carried out as planned.
• Any other duties & responsibilities as assigned by the management.

Requirements:

1. Education / Professional Certification

• Degree in Electro medics/electro Bio Medic, electrical or mechanical engineering or any related field

2. Experience

• At least 2 to 3 years’ experience in related field (medical equipment technical support)
• Good IT knowledge (computer hardware/operating system, networking)
• Knowledge in medical devices specifically for microscope, ophthalmology (diagnostic, therapeutic) equipment is preferable.
• Experience handling customer feedback, complaints, and dissatisfaction
• Must possess excellent teamwork and interpersonal skills.

3. Knowledge / Skills / Other characteristics

• Good troubleshooting skills in Electronics / IT & Mechanical hardware.
• Excellent IT knowledge in computer software and hardware, operating system, disk backup software (especially with networking is a must) and service report application.
• Good command of spoken and written English
• Pleasant personality, proactive mindset
• Self-driven, results & customer orientated.
• Able to work independently and as well as an active team player
• Willing to travel when required.

Your ZEISS Recruiting Team:

• Maintaining and monitoring the entire application process, channel performance, and approval rate

• Working closely with various stakeholders, such as Sales, Operations, and the Credit Team, to develop and implement initiatives that enhance the acquisition process
• Assisting in the development of credit-related policies and regulations
• Supervising and actively participating in the creation of reports, documents, and communication efforts related to new or updated policies and regulations

• Candidates are required to have a minimum of a Bachelor's Degree from a reputable university.
• At least 1 year of experience in a related field is necessary, preferably in the Banking/Multifinance/Financial Company sector.
• Strong analytical skills, self-motivation, good communication, and interpersonal skills are important qualifications.
• Knowledge and understanding of IKNB regulations is a must.

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Memastikan keluhan pelanggan dapat ditanggapi dalam waktu yang telah ditentukan
• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Laki-laki
• Lulusan SMA/K/sederajat disukai yang sudah berpengalaman
• Memiliki pengetahuan tentang pest control
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Service oriented
• Bersedia bekerja untuk penempatan Dumai

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

Are you a Tech graduate that is fluent in English with excellent communication skills?

Are you keen to join an International Technology focused business that has a footprint across the globe?

Are you keen to join a team where you get hands-on training and form part of a learning and development programme?

This could be the start to your career journey, and HAUD would like to be part of it!!

We are searching for dynamic graduates who have completed certifcations or degrees in areas of technology / telecommunication / software development / IT engineering - or perhaps you are just a "tech guru" and you are want to work for a leading tech company.

This opportunity is in the Service Delivery Centre as a Service Delivery Agent. In this role you will be tasked with ensuring proper monitoring control and reporting of HAUD’s customers’ traffic. The main purpose of the 24/7 Service Delivery Team is to ensure effectiveness in the solutions and services provided by HAUD and deliver on promised targets and SLAs.

You will benefit from company provided training usually held in its offices in Europe and/or Asia. Such training could be system specific as well as personal development training on technologies as required by the company. You can really boost your skills, gain business experience, improve your comunication skills, all while building your career with HAUD.

Role and Responsibilities

• Perform regular scheduled testing using handphone and computer
• Collect data for analysis and reports
• Create reports using Word and Excel
• Liaise internally with the commercial and technical departments regarding client and system data
• Monitoring and analysis of messaging traffic and rule implementation
• Proactively provide feedback and findings from analyzing data
• To perform shift work duties on a 24x7 basis from Monday to Sunday including public holidays

• Proficiency in spoken and written English (this is an English speaking position)
• Computer literate with excellent knowledge of MS applications, particularly MS Excel
• Previous experience in business operations/customer service or support role will be considered an asset
• Knowledge of the telecommunication industry will also be considered an asset
• Able to perform shift work duties 24x7 Monday to Sunday and public holidays and field work whenever necessary
• Key characteristics: multitasking, resourcefulness, self-motivated, ability to learn new things

• Annual Performance Bonus (based on company and individual KPIs)
• Private Medical Insurance
• Travel Allowance
• Wellbeing Allowance
• Learning and Development Program
• Staff recognition and career growth
• Shift working model (Jakarta)
• International and multi-cultural working environment
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organization with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programs, providing room for internal promotion and longevity.

We are looking for IT Support professional who will be responsible for performing installation, configuration, and maintenance of various hardware, software, and access and ensure that all matters relating to IT at Stockbit run smoothly. You will empower our internal employees to execute their tasks well by solving various technical challenges related to hardware, software, and access. As an IT support, you will be responsible to:

• Serve as the first point of contact for IT-related inquiries and issues from end-users via phone, email, or in-person, providing timely and courteous assistance
• Diagnosing and resolving hardware, software, network, and other IT-related problems, utilizing effective problem-solving techniques and technical expertise
• Log and track support tickets using an IT service management system, ensuring all incidents are documented, categorized, and prioritized correctly
• Offer guidance and training to end-users on software applications, hardware usage, and best practices to enhance their computer literacy and productivity
• Perform routine maintenance tasks, such as software updates, patches, and system backups, to ensure the stability and security of the IT infrastructure
• Install, configure, and deploy hardware devices, software applications, and peripherals for end-users as required
• Identify opportunities to enhance IT support processes and propose improvements to optimize user experience and IT operations.

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Proven experience as an IT Support Specialist or a similar IT support role, with a minimum of 2-3 years of experience
• Strong technical knowledge of desktops, laptops, and Microsoft products (Microsoft Teams, Azure, Microsoft Intune, etc)
• Familiarity with network technologies, including TCP/IP, DNS, DHCP, and VPN
• Excellent problem-solving and analytical skills to diagnose and resolve technical issues
• Effective communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Adaptability to work in a fast-paced and dynamic IT environment
• A proactive and enthusiastic attitude towards learning and staying up-to-date with IT industry trends

• Supportive teammates
• Health insurance benefits
• Self development activities that support careers
• Broaden your knowledge in financial investment

Place in the organization 

The IT Service Desk Engineer reports to the IT Support Manager

Purpose of the function 

The IT Service Desk Engineer is the point of contact for end users for operational questions, requests and problems regarding ICT services (incl. applications). Within the Service Desk, the IT Service Desk Engineer is responsible for first-line solutions to problems in the ICT services. As such, they are directly responsible for keeping the work environment of the end users productive. Tickets are coming in via different communication channels like Phone, Chat, Portal or mail. Most of the tickets will be submitted in a structured way via the IT Service Desk Portal. If the ticket cannot be resolved by the IT Service Desk Engineer, he/she will triage it to the right resolution group and will follow up.  

Service Requests which can be resolved via standard operational procedures will be resolved by the IT Service Desk Engineer.  

The position is in Jakarta and mostly carried out between 12.00 - 10.00 PM WIB to serve users in European time zone. The candidate might also need to work in shifts and in stand-by where applicable. After an initial induction period in the office, you may choose to work largely from home.    

Output area’s  

1. Supporting users by telephone, chat, portal or mail in a broad area of IT topics like workstation, applications, telephony and network. 
2. As the SPOC for end users, the Service Desk Engineer analyses the call or ticket and determines how and with whom it can best being solved. The aim is to solve a high percentage by the Service Desk itself without 0 hubs.  
3. Registering, solving, communicating, coordinating, and following up incidents and problems often under high pressure and directly affecting the production process. Incidents and problems often vary in nature.  
4. Triage tickets to the relevant groups and follow-up 
5. Update the Service Now system with relevant information and   
6. Communication with end users and back-end departments 
7. Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage