Total 38 F&B / Tourism / Hospitality job vacancies in Badjo, Labuan Bajo

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer for our AYANA Komodo resort. As a Guest Relation Officer, you will be responsible for providing exceptional customer service to our guests, ensuring they have a memorable stay at our resort.

Responsibilities

• Welcome and greet guests upon arrival with a friendly and professional demeanor
• Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
• Handle guest enquiries, requests, and complaints, providing timely and appropriate resolutions
• Coordinate with other departments to fulfill guest needs and preferences
• Provide information to guests about the resort facilities, services, and local attractions
• Promote and upsell resort amenities, packages, and promotions

• Previous experience in a similar role in the hospitality industry
• Excellent communication and problem-solving skills
• Customer service oriented with a positive attitude
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of hotel management software and Microsoft Office suite
• Fluency in English and additional languages is a plus
• Flexibility to work in shifts, including weekends and holidays

• Orchestrate, assist and implement all special needs, requests and preference information as outlined under job overview for deliver to guest
• Daily house court and expected arrivals/departures (particularly VIP’s)
• Schedule daily group activities, name and location of meeting/banquet rooms.
• Provide welcome drink & chilled towel for arrival guest also guest in need.
• Monitor out look and follow up request.
• Courtesy call one day prior guest check out to anticipate and arrange guest needs.
• Maintain complete knowledge of property features and services, hours of operations, hotel restaurants concepts menu, price range, dress code and ambiance, room types, numbers, names, layout, appointments, amenities and locations, hotel top repeat guest, room rates, special packages and promotions.
• Maintain complete knowledge and comply with all hotel and departmental policies & procedures.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Maintain updated resource materials on all vendors and information to accommodate guest requests.
• Legibly complete requisition for additional supplies / materials and submit to manager.
• Set up work station with necessary supplies; maintain cleanliness throughout shift
• Energize the Guest Relations process in daily contact with other departments
• Contribute to the warm welcome and fond farewell process
• Pre contact arriving group (travel agent related) one day prior arrival and continue the next day to ensuring check in process and warm welcome exceed guest expectation
• Participate and contributing to the resort sustainability program through education, interaction and suggestion

• Has experience in a similar Position at 5-start Resort
• Has Good communication and Interpersonal Skill
• Has related license, certificates and (or) diploma to support candidate's qualification

AYANA Hospitality is seeking an experienced and dynamic Human Resources Manager to join our team at AYANA Komodo. As the Human Resources Manager, you will play a critical role in managing all aspects of the HR function to support the growth and success of our hotel. You will be responsible for developing and implementing HR policies and procedures, overseeing recruitment and onboarding, managing employee relations, and ensuring compliance with all relevant labor laws and regulations. The ideal candidate will have a strong background in HR management, excellent interpersonal skills, and a passion for fostering a positive and inclusive work culture.

Responsibilities:

• Develop and implement HR policies and procedures in alignment with company goals and values
• Oversee the recruitment and selection process, including sourcing and interviewing candidates
• Manage the onboarding process and ensure a smooth transition for new hires
• Handle employee relations issues and provide guidance on conflict resolution
• Implement performance management processes, including conducting regular evaluations and providing feedback to employees
• Ensure compliance with all labor laws and regulations
• Manage employee benefits programs and ensure effective communication to employees
• Collaborate with department managers to support their HR needs and provide guidance on HR-related matters
• Stay up-to-date with HR trends and best practices to continuously improve HR processes and programs

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 5+ years of experience in HR management, preferably in the hospitality industry
• Strong knowledge of labor laws and regulations
• Experience in recruitment, onboarding, and performance management
• An assertive leader, process driven with a high degree of compliance
• Excellent critical thinking skills
• Experience in at least one remote location in a leadership role

AYANA Hospitality is seeking a highly motivated Assistant Chief Engineering to join our team at AYANA Komodo. In this role, you will assist the Chief Engineer in overseeing all engineering and maintenance operations at the resort, ensuring efficient operations and the highest level of guest satisfaction. You will work closely with the engineering team and other departments to ensure the smooth running of the property.

Responsibilities

• Assist in managing the daily operations of the Engineering Department, including maintenance and repairs.
• Oversee the execution of preventative maintenance programs to ensure the longevity of the resort's infrastructure and equipment.
• Coordinate with other departments to address any engineering-related issues or projects.
• Supervise and provide guidance to the engineering team, ensuring they adhere to safety and quality standards.
• Assist in managing the department budget and resources effectively.
• Maintain and update records of maintenance activities, equipment inventory, and energy consumption.
• Stay up-to-date with the latest industry trends and technological advancements in the field of engineering.

• Bachelor's degree in engineering or a related field.
• At least 5 years of experience in engineering or maintenance operations, with previous leadership experience preferred.
• Strong knowledge of building systems and equipment, including HVAC, electrical, and plumbing.
• Excellent communication and interpersonal skills.
• Ability to effectively manage a team and collaborate with other departments.
• Strong problem-solving and decision-making skills.
• Knowledge of relevant safety and environmental regulations.
• Proficient in computer systems and software related to engineering operations.

• Maintain complete knowledge of and ensure staff's compliance with all departmental/hotel policies and procedures.
• Establish the day's priorities and assign production and prep task to staff to execute.
• Meet with Departmental Chef’s to review schedules, assignments, anticipated business levels, changes and other information pertinent to the job performance.
• Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks.
• Take physical inventory of specified food items for daily inventory.
• Review the market list
• Requisition the day’s supplies and ensure that they are received and stored correctly. Communicate needs with Purchasing and Storeroom personnel. Ensure quality of products received.
• Meet with the Executive Steward to review equipment needs, banquet plate up assistance, cleaning schedule/project status, health/safety and sanitation follow up.
• Ensure that staff report to work as scheduled; document any late or absent employees
• Inspect grooming and attire of staff; rectify any deficiencies.
• Check and ensure that all opening duties are completed to standard.
• Ensure that each kitchen work area is stocked with specified tools, supplies and equipment to meet the business demand.
• Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel.
• Observe guest reactions and confer with service staff to ensure guest satisfaction
• Review financials periodically to ensure we meet or exceed all departmental revenue goals by maximizing at all opportunities.

• Prior experience in a similar position at an independent restaurant or 5-star resort
• Strong organization and interpersonal skill
• Hands on leadership and commitment to team building and collaboration
• Large Resort experience in South East Asia or Bali is preferred
• Familiarity with budgeting, financial analysis, and reporting
• Fluent in spoken and written English
• Minimum 5 years of experience in the same position

As a Cruise Manager at AYANA Komodo, you will be responsible for overseeing and managing all cruise operations and activities. You will work closely with the cruise director and crew to ensure a smooth and enjoyable experience for our guests. Your responsibilities will include coordinating daily itineraries, managing guest services, overseeing onboard entertainment and activities, and ensuring compliance with safety and security procedures. Additionally, you will be responsible for managing guest feedback and addressing any concerns or issues that may arise during the cruise.

• Minimum 3 years of experience in a similar role
• Bachelor's degree in Hospitality, Tourism, or a related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Knowledge of cruise industry operations and procedures
• Ability to work in a fast-paced and dynamic environment
• Fluency in English and knowledge of additional languages is a plus

AYANA Hospitality is a renowned luxury resort company known for its exceptional service and exquisite culinary experiences. We are currently seeking a skilled and talented Pastry Chef to join our team at AYANA Komodo, located in the breathtaking Komodo Island, Indonesia.

As a Pastry Chef, you will be responsible for overseeing the pastry department and ensuring the production of high-quality pastries, desserts, and bakery items. You will have the opportunity to showcase your creativity, leadership, and passion for pastry to deliver a delightful experience for our guests.

• Prior experience as a Pastry Chef in a luxury hotel or resort is required.
• Strong knowledge and skills in pastry and bakery production, including a variety of desserts, bread, and confections.
• Excellent leadership and management abilities, with the ability to train, guide, and motivate the pastry team.
• Good understanding of food safety and sanitation practices.
• Excellent communication and organizational skills.
• Ability to work well under pressure and meet deadlines.
• Creative and innovative mindset, with a passion for creating unique and delicious pastry creations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

AYANA Hospitality is seeking a dedicated and detail-oriented Account Receivable to join our team at AYANA Komodo, located in the stunning Komodo Island. As an Account Receivable, you will be responsible for managing and maintaining accounts receivable records, monitoring and reconciling accounts, and ensuring timely and accurate collection of payments.

• Minimum of 3 years experience in a similar role
• Excellent knowledge of accounting principles and procedures
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office, including Excel and accounting software
• Attention to detail and accuracy
• Bachelor's degree in Accounting, Finance, or related field
• Ability to work independently and as part of a team

AYANA Hospitality, a renowned leader in the hospitality industry, is currently seeking an experienced and dedicated Korean Guest Relation (Expat) to join their team at AYANA Komodo. As a Korean Guest Relation, you will play a vital role in ensuring that our Korean guests have a seamless and enjoyable experience during their stay at our resort. You will be responsible for providing personalized assistance, addressing guest inquiries and concerns, and coordinating with various departments to meet guest needs. This is an excellent opportunity to work with a prestigious company known for its unparalleled customer service and luxurious accommodations.

Responsibilities

• Warmly welcome Korean guests and assist with the check-in and check-out process
• Provide information about resort facilities, services, and activities to guests
• Respond to guest inquiries and requests promptly and professionally
• Handle and resolve guest complaints or concerns in a timely and efficient manner
• Coordinate with other departments such as front office, housekeeping, and food and beverage to ensure smooth guest experience
• Maintain accurate guest records and profiles
• Promote resort services, activities, and special events to guests

• Fluent in both written and spoken Korean and English
• Prior experience in guest relations, preferably in a luxury resort or hotel
• Exceptional interpersonal and communication skills
• Strong problem-solving and conflict resolution abilities
• Excellent organizational and multitasking skills
• Flexibility to work in a dynamic and fast-paced environment
• Proficiency in hotel management software and Microsoft Office Suite
• Ability to work collaboratively with a diverse team
• Willingness to relocate and live in Komodo Island, Indonesia

AYANA Hospitality is seeking a skilled and passionate Commis Butcher to join our team at AYANA Komodo. As a Commis Butcher, you will be responsible for preparing and cutting various types of meats according to the highest standards of quality and presentation. This is a fantastic opportunity to work in a stunning location with a team of culinary professionals who are dedicated to delivering an exceptional dining experience for our guests.

Responsibilities

• Receive and inspect meat deliveries to ensure freshness and quality
• Prepare cuts of meat according to established standards
• Trim, bone, tie, and grind meats as needed
• Assist with the preparation of meat products such as sausages and cured meats
• Maintain a clean and organized butchery area
• Follow food safety and sanitation guidelines at all times
• Collaborate with the kitchen team to ensure timely and efficient service

• Previous experience as a Commis Butcher or similar role
• Knowledge of different cuts of meat and proper butchery techniques
• Ability to work in a fast-paced environment and meet established deadlines
• Strong attention to detail and commitment to quality
• Excellent communication and teamwork skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• High school diploma or equivalent required, culinary school or formal culinary training preferred

AYANA Hospitality is seeking a motivated and dynamic Sales Executive to join our team at AYANA Komodo resort. As a Sales Executive, you will play a key role in driving sales and generating revenue for our luxurious resort. You will be responsible for promoting and selling our resort's services and amenities to potential clients, as well as maintaining relationships with existing clients to promote loyalty and repeat business.

Responsibilities

• Identify and pursue new business opportunities to drive sales growth.
• Build and maintain strong relationships with existing clients to encourage repeat business and referrals.
• Promote and sell the resort's services and amenities to potential clients, clearly articulating their value and benefits.
• Respond to client inquiries and provide accurate and timely information and support.
• Collaborate with other departments, such as marketing and operations, to ensure successful execution of sales strategies and initiatives.
• Attend industry events and networking functions to expand the resort's reach and generate leads.
• Stay current on industry trends and competitor activities to make informed recommendations and maintain a competitive edge.

• Minimum of 2 years of sales experience in the hospitality industry, preferably in a luxury resort or hotel environment.
• Strong communication and interpersonal skills to effectively communicate with clients and build relationships.
• Proven track record of meeting and exceeding sales targets.
• Self-motivated and driven to achieve results.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent problem-solving and negotiation skills.
• Willingness to travel as required for client meetings and industry events.

• Positive Working
• Great Environment
• Supportive Team Work

Are you a hospitality professional who thrives in providing exceptional service to guests? Look no further, as AYANA Komodo is seeking a Bell Captain to join our dynamic team.

Responsibilities

• Welcome and assist guests upon arrival and departure
• Coordinate the transportation of luggage
• Inspect guest rooms to ensure they are in proper order
• Provide information and assistance to guests regarding hotel facilities and local attractions
• Supervise and mentor the Bell team to ensure efficient and professional service

• Prior experience as a Bell Captain in a luxury hotel or resort is preferred
• Excellent communication and interpersonal skills
• Strong leadership abilities and the ability to motivate a team
• Proficient in English
• Diploma in Hospitality or a related field is required

AYANA Hospitality is a renowned luxury resort company known for its exceptional service and exquisite culinary experiences. We are currently seeking a talented and passionate individual to join our team as a Commis Pastry at AYANA Komodo, one of our stunning properties located in Komodo Island, Indonesia.

As a Commis Pastry, you will work closely with our experienced pastry team to produce high-quality pastries, desserts, and bread items for our guests. You will have the opportunity to learn and develop your skills in a dynamic and supportive environment while delivering delightful culinary creations.

• Prior experience or education in pastry and baking is preferred, but not required. We welcome individuals who have a strong passion for pastry and a willingness to learn.
• Basic understanding of pastry techniques and knowledge of ingredients.
• Good organizational skills and the ability to work effectively within a team.
• Strong attention to detail and a commitment to producing beautiful and delicious pastries.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the operation.