Total 186 Information Technology job vacancies in tanjung duren selatan grogol petamburan kota adm jakarta barat dki jakarta indonesia

• Familiar with delivering 3 (three) core subjects namely English, Mathematics, and Science
• Provide creative materials and resources for children to explore in learning activities and imaginative play 
• Organize and lead activities designed to promote physical, emotional and social development of children 
• Plan, prepare and develop schemes of work and lesson plans 
• Evaluate children behavior and performance in classroom 
• Develop and maintain a constructive and ongoing rapport with children and parents

Job Summary:

The Fundraising Officer will be responsible for developing and implementing strategies to secure funding from various sources including individual donors, corporations, foundations, and events. This role requires a strategic thinker with excellent communication skills and a proven track record in fundraising. The ideal candidate will be proactive, resourceful, and committed to the mission of School Development Outreach at Sampoerna Schools System.

• Responsible for account management
• Responsible for budget unit
• Responsible for coordination with internal and external parties
• Maintain relationship with externals

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

As we expand our operations in Indonesia, we are seeking an experienced and visionary leader to join us as the Senior Software Engineer.

Position Overview:

As a Senior Software Engineer, you will be a key contributor to our innovative and dynamic engineering team based in Thailand. This role offers an exciting opportunity to work on cutting-edge projects, collaborate with cross-functional teams, and contribute to the continuous growth and success of our organization.

Responsibilities

• Develop high-quality back-end in Node.js for web application.
• Familiar with front end JavaScript web technologies such as ReactJS, NextJS or
• AngularJS
• Maintain and bug fixing for existing backend and web system
• Support internal and external users
• Implement features based on requirements from product owners
• Analyze, fix issues and improve software quality
• Mentor, provide guidance and best practice advice to the team.

• Bachelor’s Degree in Computer Science or equivalent
• Experience in Node.js
• Experience with MongoDB, RestAPI, JavaScript/Typescript, CSS and HTML5.
• Passionate about programming and solving problems
• Portfolio of showing a diverse range of web development will be a plus.
• Experience in UI/UX and graphic design will be an added advantage.

Nice To Have

• Familiarity with TDD / BDD
• Familiarity with Postman
• Familiarity with NodeJS test automation framework, e.g. mocha / chai / selenium / etc.
• Web templating language such as Pug or Slim

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

Arranging School daily operation services:

• Room/facilities arrangement for schedule, availability in coordination with Academic 
• Managing facility/venue renting procedure with third partied (controlling the schedule and venue availability to maximize revenue)
• Managing outside vendor such canteen and FB vendor on daily basis and on certain event
• School Shuttle Bus arrangement for daily schedule and other needs for school and office
• Operational car & taxi arrangement for schedule based on needs and priority.
• Providing and arranging school and office daily needs ATK, Water, etc.
•  Supporting Academic team for providing material needs in every terms.
• Providing and arranging students’ needs daily books, uniform in SASHOP and meals (catering) in coordination with catering vendor.
• Travel Arrangement: arranging airplane & hotel for any business trip requested by academic or under GA Budget.
• Create transaction in Oracle system: Purchase Request, Reimbursement & Cash Advance Request, and Travel Allowance including the realization.
• Other administrative needs and other non-daily services for school & office

Building Facility and Maintenance:

• Maintaining building facilities to provide comfort and appropriateness in coordination with Engineering and vendor.
• Managing cleaner outsource in providing services and making sure the cleanliness of building and facility in standard.
• Managing security cleaner outsource in providing services and making sure the security and safety in standard and making sure all asset safe.
• Managing other outside vendor (pest control, pool, and elevator) to provide service and make sure all the facility maintains and working in accordance with school standards and safety.
• Plan and monitor maintenance schedule is in place in coordination with engineering.
• Doing daily walkaround in all property area to make sure all-in place in accordance with “PATROL” system application and standard and follow up any issue and making sure it will be fixed.
• Resolving complaints, problems, and requests related with building and facilities.

Budget & Inventory Management

• Take good care of stocks, inventory, and other equipment. Maintain inventory and supplies for daily operation.
• Doing Stock Opname process on monthly basis in coordination with finance and make sure stock vs inventory system are balance.
• Controlling budget vs actual on daily operation when creating PR on the system
• Assisting Academic to create PR, RM and CA on the system. 

• Build and maintain relationship with corporates for purposes of student internship and alumni/graduates’ employment as well as career preparation events.
• Assist student/alumni in gaining job and update the graduates’ employment status .
• Organize alumni tracer study, update the alumni database and conduct alumni engagement program.

Youtap Limited is actively seeking a dedicated and experienced Software Test Manager to join our innovative team based in Jakarta, Indonesia. In this pivotal role, you will oversee the testing process for our suite of products, ensuring that our software meets the highest quality standards before reaching our clients. This position involves collaboration with cross-functional teams, building and mentoring a testing team, and championing best practices in quality assurance.

Your key responsibilities will include:

1. Developing and managing test strategies, plans, and protocols for the software development lifecycle.
2. Leading and mentoring the testing team while fostering a collaborative and quality-driven culture.
3. Collaborating with product managers, developers, and other stakeholders to understand requirements and ensure thorough testing coverage.
4. Implementing automated testing frameworks and tools to enhance efficiency in testing processes.
5. Monitoring testing progress, identifying risks, and providing regular reporting on testing outcomes and software quality.
6. Establishing and enforcing best practices for testing, including documentation and coverage of test cases.
7. Continuously evaluating and improving testing strategies to adapt to evolving projects and technologies.
8. Participating actively in Agile ceremonies, contributing to planning, retrospectives, and daily stand-ups.

Join us in delivering exceptional digital banking solutions that empower users around the globe!

Requirements:

• A Bachelor's degree in Computer Science, Software Engineering, or a related field.
• At least 5 years of experience in software testing, with a focus on quality assurance and team management.
• At least 5 years of experience in software testing for Android and IOS applications and backend Java platforms and APIs.
• Proven experience in developing and executing comprehensive testing strategies and plans.
• Strong knowledge of testing methodologies, automated testing tools, and software development lifecycle best practices.
• Experience in leading and managing diverse testing teams, driving performance and collaboration.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong communication and interpersonal skills, capable of working effectively across teams and with different stakeholders.
• Familiarity with Agile methodologies and experience participating in Agile ceremonies.
• Knowledge of relevant testing tools such as Selenium, JIRA, and TestRail.

A suitable package will be negotiated with the right candidate.

Youtap Limited is seeking a highly organized and detail-oriented Software Release Manager to join our dynamic team. This critical role involves managing the software release process, ensuring that high-quality and compliant software products are released on schedule. The Software Release Manager will work closely with cross-functional teams, including development, QA, and operations, to coordinate releases and maintain the integrity of our software products.

Your key responsibilities will include:

1. Planning and coordinating software releases, including scheduling, resource allocation, and risk management.
2. Collaborating with product managers, developers, and QA teams to ensure a comprehensive understanding of release requirements and timelines.
3. Overseeing the build and deployment process, ensuring that all releases are executed smoothly and efficiently across all environments.
4. Monitoring and documenting the release process, establishing best practices for release management.
5. Identifying and mitigating risks associated with the release process, proactively addressing potential issues that may impact software delivery.
6. Communicating release schedules and updates to stakeholders, ensuring transparency and alignment across teams.
7. Implementing automation tools and practices to enhance the release process and improve efficiency.
8. Facilitating release retrospectives and team meetings to continuously improve the release process.
9. Maintaining up-to-date knowledge of relevant industry trends and advancements in release management methodologies.

• A Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in software release management or a similar role.
• Strong knowledge of software development life cycles and release management processes.
• Experience with Agile methodologies and practices, including Scrum or Kanban.
• Proficiency with release management tools and technologies (e.g., Jenkins, Docker, GitLab).
• Excellent organizational and project management skills, capable of managing multiple release cycles simultaneously.
• Strong problem-solving skills, with the ability to anticipate and address issues proactively.
• Effective communication and interpersonal skills, fostering collaboration with cross-functional teams.
• Detail-oriented with a commitment to achieving high-quality software releases.
• Familiarity with compliance requirements in the software industry is a plus.

A suitable package will be negotiated with the right candidate.

• Meet or exceed revenue targets for assigned Sales through strategic engagement of customers
• Sell products to assigned customer Sales, managing a larger number of lower revenue customers depending on the market and brand
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Delivery of assigned Sales campaigns, against Sales, products and revenue targets
• Development of brand and industry specific knowledge, including competitor events, to enhance and improve new business sales performance
• Own the on-site re-booking of existing customer Sales, in line with event Sales allocation and sales targets
• Develop sales plans and approaches to grow existing customer Sales, through cross and up selling as well as the sale of integrated packages, sponsorship and advertising
• Refer new leads identified or received to the Business Development team
• Develop and maintain industry and brand knowledge as required
• Adoption of sales pipeline process through use of Salesforce (CRM system)
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Communicate required information to leadership through accurate use of Salesforce reporting
• Manage the capture and entry of Sales contract information into CRM/ invoicing system
• Manage the handing over of Sale information and customer requirements (via Salesforce) to the Event Operations and Brand teams
• Support Finance in resolving bad debt customers as a final escalation point
• Perform additional responsibilities as assigned

PT. Eran Teknikatama merupakan perusahaan yang bergerak dalam bidang manufaktur komponen metal press dan precision part kendaraan bermotor baik roda dua dan roda empat. Saat ini sedang membuka lowongan pekerjaan untuk posisi IT Programmer.

• Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.
• Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
• Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
• Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
• Refine and automate regular processes, track issues, and document changes
• Assist developers with complex query tuning and schema refinement.
• Provide 24x7 support for critical production systems.
• Perform scheduled maintenance and support release deployment activities after hours.
• Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.

Tugas-tugas Pokok :

- Maintain dan support SAP B1

- Membuat aplikasi komputer/ mobile

• Meet or exceed revenue targets for assigned Sales through strategic engagement of customers
• Sell products to assigned customer Sales, managing a larger number of lower revenue customers depending on the market and brand
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Delivery of assigned Sales campaigns, against Sales, products and revenue targets
• Development of brand and industry specific knowledge, including competitor events, to enhance and improve new business sales performance
• Own the on-site re-booking of existing customer Sales, in line with event Sales allocation and sales targets
• Develop sales plans and approaches to grow existing customer Sales, through cross and up selling as well as the sale of integrated packages, sponsorship and advertising
• Develop and maintain industry and brand knowledge as required
• Adoption of sales pipeline process through use of Salesforce (CRM system)
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Manage the capture and entry of Sales contract information into CRM/ invoicing system
• Manage the handing over of Sale information and customer requirements (via Salesforce) to the Event Operations and Brand teams
• Support Finance in resolving bad debt customers as a final escalation point

• To represent Sampoerna University at extensively at internal & external recruitment events such as but not limited to: organize an on and off-campus recruitment events, such as Open Days, Campus Tours, Workshops, etc.
• To build relation and network with selected target high school through the principle or councilors in order to reach potential students and parents in order to achieve target number of applicants that will lead to target number of committed students
• To deliver high quality presentations about Sampoerna University as well with give accurate information, advice and guidance to prospective students.
• Work closely with Student Recruitment Manager in identifying market as well with developing recruitment strategy to earn leads and conversions through activities.
• Coordinate with Admissions, Testing Center, Bursary and other related department to ensure all applications, applying and admitted students are dealt accordingly
   

Qualifications

Job Summary:

Brand Activation Executive will play a role in driving engagement and visibility for Sampoerna Academy and Sampoerna University through dynamic event planning and execution. This position involves developing and implementing innovative brand activation strategies to enhance the institution's reputation and attract prospective students. 

Main Duties & Responsibilities.

• Coordination with stakeholders (Academic & Sales Team)
• Coordination with Channel Marketing Team
• Brand Performance monitoring & analysis
• Execute Brand Project / Initiative

• Plan, set, and deliver standards for learning.
• Prepare and support critical thinking for students in the classroom.
• Establish classroom management utilizing positive coaching.
• Observe and evaluate student's performance and development.
• Understanding of academic, social, and behavioral needs and characteristics of high-level students.
• Establish links with the parent community to ensure that parents are kept well informed about student progress.

• Identifying user requirements and writing technical specifications.

• Create and maintain comprehensive project documentation.

• Manage the relationship with the client and all stakeholders.

• Coordinate internal resources.

• Ensure resource availability and allocation.

• Ensure that projects are delivered on time, within scope, and within budget.

•Ensure that project deliverables meet quality standards and requirements.

• Great educational background, preferably in the fields of computer science/information systems.

• Min 5 years of experience as a Project manager or a similar role

• Familiarity with ERP systems (Enterprise Resource Planning), especially in the distributor company

• Solid technical background (ie. SOL, Object Oriented Programming ) - Proven working experience as a project leader in HRIS software development.

• Understanding the Software Development Life Cycle.

• Excellent written and verbal communication skills.

• Ability to conduct problem-solving, especially in technical fields.

• PMP / PRINCE II certification is a plus.

• Use his/her academic expertise (knowledge, science & research) to solve society’s issue
• Ensure tasks are carried out within agreed timescales and budgets.
• Report (weekly/ monthly) to the faculty management and members the status of project progress against the plan schedule and provide corrective actions necessary if the planned schedule is not achieved.
• Submit planning report such as preparation of material procurement report in accordance with approved program.
• Work alongside with Laboratory Technical Engineer and faculty members on technical aspects of projects.
• Develop laboratory teaching modules for students.
• Work together with Technical Engineer and faculty members to teach the experiment modules for students.
• Ensure administrative job related to Lab run smoothly

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

Position Overview:

We are seeking a talented and passionate Software Engineer to join our dynamic team in Jakarta, Indonesia. The ideal candidate will be proficient in developing high-quality software solutions and possess a strong foundation in computer science principles. As a Software Engineer, you will collaborate with cross-functional teams to design, develop, and deploy cutting-edge software applications that address our customers' needs and drive business success.

Responsibilities:

• Design, develop, and maintain scalable and high-performance software applications using modern programming languages and frameworks.
• Collaborate with product managers, designers, and other stakeholders to understand requirements and translate them into technical specifications and implementation plans.
• Write clean, efficient, and well-documented code following best practices and coding standards.
• Conduct code reviews, provide constructive feedback, and mentor junior team members to promote continuous improvement and knowledge sharing.
• Troubleshoot and debug issues, perform root cause analysis, and implement effective solutions to ensure the reliability and stability of software systems.
• Stay updated on emerging technologies, industry trends, and best practices in software development, and leverage this knowledge to drive innovation and improve development processes.
• Participate in Agile/Scrum ceremonies such as sprint planning, daily stand-ups, and retrospectives to ensure timely delivery of high-quality software increments.
• Collaborate with cross-functional teams to contribute to the architecture, design, and development of new features and products.

• Bachelor's degree in Computer Science, Software Engineering, or a related field. Master's degree is a plus.
• Proven experience as a Software Engineer or related role, with a minimum of [X] years of experience in software development.
• Strong proficiency in one or more programming languages such as Java, Python, JavaScript, or C++.
• Solid understanding of data structures, algorithms, object-oriented design principles, and design patterns.
• Experience with web development frameworks (e.g., React, Angular, Vue.js) and RESTful API design.
• Familiarity with database systems such as MySQL, PostgreSQL, MongoDB, or Redis.
• Proficiency in version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.
• Excellent problem-solving skills, attention to detail, and a passion for writing clean and maintainable code.
• Strong communication and interpersonal skills, with the ability to collaborate effectively in a cross-functional team environment.
• Experience working in an Agile development environment is preferred.
• Fluency in English, both written and verbal, is required. Knowledge of Bahasa Indonesia is a plus.

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• Opportunities for professional growth and career development.
• Dynamic and collaborative work environment.
• Health and wellness programs.
• Company-sponsored events and team outings.

• Create detailed, comprehensive and well-structured test plans and test cases.
• Perform all types of testing to ensure overall quality of the Product like user interface testing, functionality testing, regression testing, integration testing, etc.
• Create & manage bug reports and communicate with the team
• Collaborate with Engineering, UI/UX, Infrastructure and Product Management teams.
• Be an active part of analysis, design and planning activities.
• Be an enthusiastic advocate for good Agile practices.
• Eager to learn and grow as a professional.

Job Summary:

The Brand Executive for Sampoerna University is a pivotal role responsible for shaping and executing marketing strategies that drive brand recognition and business growth. This position involves developing comprehensive go-to-market strategies, monitoring brand performance, and leading initiatives to enhance the university's market presence. The Brand Executive will ensure that all marketing activities are aligned with the university’s strategic goals and brand vision.

• Strategy Development:
• • Develop and implement comprehensive go-to-market strategies for the Sampoerna University business unit.
  • Design and execute marketing plans that drive brand awareness and align with business objectives.
• Performance Monitoring:
• • Track, analyze, and report on brand metrics to measure the effectiveness of marketing campaigns and activities (MQL/Student Body)
  • Adjust strategies based on performance data to enhance brand impact and achieve business goals.
• Brand Enhancement:
• • Lead initiatives to increase brand recognition and strengthen the university's market position.
  • Develop creative campaigns and promotional activities that resonate with target audiences.
• Cross-Functional Collaboration:
• • Work closely with Sales, Faculty and all SU-related departments to align marketing activities with strategic objectives.
  • Collaborate with channel marketing teams to drive impactful outcomes and ensure cohesive execution of marketing plans.
• Campaign Management:
• • Oversee the execution of marketing campaigns from concept through delivery, ensuring alignment with brand standards and business goals.
  • Coordinate with external vendors and agencies as needed to support campaign efforts.

This role will be at the forefront of our marketing endeavors, overseeing the largest team in the department. This role involves leading both the channel marketing and creative teams to new heights, focusing on effective and efficient strategies that culminate in exceptional execution. Channel Marketing Manager at PSF are the multi-faceted marketing efforts, overseeing a dynamic team responsible for Social Media, Communication, Customer Service, PR, Website Management, Digital Marketing, and Creative initiatives. This leadership role requires a strategic visionary who can seamlessly align these channels to drive brand cohesion and business growth.

This position will play a crucial role in managing both offline and online channels, ensuring a seamless integration of our marketing efforts. From traditional channels to the ever-evolving digital landscape, the Channel Marketing Manager will be responsible for navigating and optimizing strategies to maximize our reach and impact. An essential aspect of this role is the ability to translate the Brand Brief into a comprehensive go-to-market strategy. The Channel Marketing Manager should possess a keen understanding of our brand identity and seamlessly integrate it into all marketing channels, fostering consistency and resonance with our target audience.

Essential Duties:

Strategic Channel Management:

• Develop and implement holistic channel marketing strategies aligned with overall business goals.
• Oversee and optimize the performance of Social Media, Communication, Customer Service, PR, Website, Digital Marketing, and Creative teams.

Cross-Functional Collaboration:

• Foster collaboration between diverse teams to ensure a unified approach to brand messaging and customer experiences.
• Work closely with leaders from each channel to drive synergy and maximize the impact of integrated campaigns.

Brand Communication:

• Derive and implement Brand Communication strategies across all channels.
• Ensure consistent and compelling brand messaging in every communication touchpoint.

Customer Experience Management:

• Lead the Customer Service team to deliver exceptional and seamless customer experiences.
• Use customer feedback to inform and enhance marketing strategies.

PR and Media Relations:

• Develop and execute PR strategies to enhance brand visibility and reputation.
• Cultivate and maintain relationships with media outlets and influencers.

Website Management:

• Oversee the maintenance and optimization of the company website.
• Collaborate with the Web Team to ensure a user-friendly and engaging online presence.

Digital Marketing Strategy:

• Drive digital marketing initiatives across various platforms.
• Collaborate with the Digital Marketing team to optimize campaigns and enhance online visibility.

Creative Direction:

• Lead the Creative team to develop compelling visuals and content for marketing campaigns.
• Ensure alignment with brand guidelines and campaign objectives.

Some of your duties will include:

·        Responsible for overseeing the IFMS (Infrastructure, Facilities, Maintenance and Services) technical support team and ensuring the delivery of high-quality maintenance support services. This role involves managing maintenance support operations, troubleshooting technical issues, and collaborating with other departments to improve processes.

·        Provide technical knowledge to maintenance teams in compliance with government and OEM standards.

·        Provide new methods or processes to improve current business maintenance practices.

·        Undertake maintenance planning, scheduling, and inventory material tracking.

·        Manage and monitor storage of purchased items.

·        Allocate planning of infrastructure maintenance and all necessary resources required to accomplish for Infrastructure maintenance activities.

·        Lead, mentor, and develop the technical support team to deliver exceptional service.

·        Oversee and manage the resolution of technical support requests.

·        Collaborate with cross-functional teams to define project requirements, deliverables, and timelines.

·        Manage project risks and implement mitigation strategies.

·        Serve as the primary escalation point for complex technical issues and provide advanced troubleshooting support.

·        Stay current with emerging technologies and industry trends to ensure the team is equipped with up-to-date knowledge.

·        Develop and document technical standards, processes, and procedures.

·        Develop and maintain support schedules to ensure adequate coverage.

·        Plan and coordinate support activities in alignment with company goals. Implement and monitor adherence to support policies and procedures.

·        Utilize SAP for tracking and managing support activities and resources.

·        Monitor and control costs associated with the technical support function. Prepare and present cost reports and forecasts to senior management: Develop and manage the maintenance budget, ensuring cost-effective purchasing practices; Monitor expenditures against the budget and implement cost-saving measures where possible; Prepare cost reports and forecasts related to procurement activities; Implement asset management processes to monitor the lifecycle and utilization of technical assets; Ensure that purchase orders are accurate and reflect agreed-upon terms and conditions; Monitor order status and ensure timely delivery of goods and services; Prepare cost estimation (owner estimate) of all planned projects in detail items and scope of works; Controlling cost estimation against overall budget planned in periodical basis as in the BP (monthly, quarterly, semesterly, yearly); Monitoring actual spending budget against planning of each and all projects against allocation in detail specs, variances, deviations in weekly to monthly basis.

·        Implement best practices and drive continuous improvement initiatives.

·        Monitor key performance indicators (KPIs) and report on team performance.

Some of your duties will include:

·        Evaluate departmental procedures and practices and ensure compliance with company standard operating procedures.

·        Provide direction and coordination with the Business Process Group regarding the development, implementation and updating of the supply and transport consolidation modules of the Ellipse materials management system, Axis Web Portal - E-Business solutions.

·        Give work direction, resolve problems, prepare schedules, and set deadlines to ensure timely completion of sourcing, procurement, expediting, shipping, importation, distribution and payment of goods, commodities, equipment, and materials procured.

·        Provide regular management reports of objectives, accomplishments, progress, status and major activities relating to all purchasing and expediting activities

·        To ensure that the systems provided will adequately meet the needs of the department; and to develop new systems, processes, and procedures to improve the productivity of the department

·        Prepare and sign off inspection reports.

• Report on every hazard accidents and incidents
• Establish and maintain close communication within internal department, Finance and other SCM and Procurement/Services department.

• Ensure tasks are carried out within agreed timescales and budgets.
• Report (weekly/ monthly) to the faculty management and members the status of project progress against the plan schedule and provide corrective actions necessary if the planned schedule is not achieved.
• Submit planning report such as preparation of material procurement report in accordance with approved program.
• Work alongside with Laboratory Technical Engineer and faculty members on technical aspects of projects.
• Develop laboratory teaching modules for students.
• Work together with Technical Engineer and faculty members to teach the experiment modules for students.
• Ensure administrative job related to Lab run smoothly

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.