Total 77 help desk specialist job vacancies in Others category in Indonesia

Responsibility :

• Memvalidasi dan memverifikasi kebutuhan bisnis klien sesuai dengan dokumen pre-sales.
• Melakukan konfigurasi dan menyiapkan sistem aplikasi sesuai dengan kebutuhan klien.
• Menjalankan dan memastikan kelancaran aktivitas proses migrasi data dari sistem lama ke sistem Bimasakti.
• Melakukan testing secara menyeluruh untuk penambahan fungsi baru seperti: fitur, print out, laporan, formula, dan lainnya sebelum diinstalasi pada klien.
• Melakukan pelatihan kepada user serta mempersiapkan seluruh dokumen yang dibutuhkan dalam pelatihan.
• Memastikan penambahan/perubahan kebutuhan klien dapat dikelola dengan baik, tercatat dalam dokumentasi dan dikomunikasikan dengan project manager.
• Merencanakan, membuat, merevisi dan menghasilkan seluruh dokumentasi yang diperlukan dalam implementasi.

Kualifikasi :

• Gelar Sarjana (S1) dalam Sistem Informasi
• Pengetahuan yang baik tentang DFD, Diagram Alir, use case, ERD
• Ketajaman bisnis yang kuat, termasuk keterampilan komunikasi lisan dan tertulis
• Keterampilan memecahkan masalah yang sangat baik
• Keterampilan organisasi yang sangat baik dengan perhatian tinggi terhadap detail
• Kemahiran bahasa Inggris baik lisan maupun tulisan
• Kemampuan berpikir analitis dan presentasi yang kuat

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Events Specialist (Indonesia)

Maker Lab supports clients across technology, entertainment, financial services and the payments industry. We’re looking for dynamic individuals to join our team and support our amazing clients in the tech industry.

The role of an Events and Experiences Specialist is to support the Events and Experiences team in driving the overall delivery and management of key moments ranging from campaigns and public activations to internal meetings. The specialist will have sole responsibility for a project, or part responsibility for a larger project, from brief to execution. This includes unpacking the project brief, scoping the project and allocating the necessary resources and budget and ensuring that all work (from creative concepts to logistics and technical) delivers against agreed objectives and surpasses project expectations. 

Role: 

• Oversee all or certain aspects of event & experience management and production from content and program development, creative and design, AV production, vendor management, logistics, invitations, sponsorships, promotions, and more.
• Depending on the scale of the project, run and oversee or support project meetings, timelines, action items/ deliverables, and budgets throughout all projects and events.
• Build and maintain effective internal and external stakeholder relationships, including agency partners, for the assigned program (clear communication on expectations, responsibilities, schedule, status/AIs, etc.), and ensure that needs are heard, understood, and addressed in a timely way
• Be a team player, assist the broader team on larger projects, including event production team logistics, running team meetings and project management efforts as needed

You:

• Someone with at least 3 years of experience in all aspects of event management, whether in-house or at an event agency.
• Strong track record of success in events project management: manage, plan, organise, and execute a wide range of successful events from inception to completion, within budget
• Excellent organisational skills, strong attention to detail and the ability to oversee multiple events concurrently in a timely and accurate manner
• Ability to maintain positive relationships with agencies, colleagues and suppliers
• Regional/international event management experience
• This is a fully remote role. Candidate should be open to traveling within the SEA region as required
• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

Opportunity

As a full-time on-site E-commerce Specialist located in Jakarta, you will play a crucial role in managing and optimizing our online sales channels. Your primary focus will be to enhance the BIOTA online shopping experience, drive revenue, and strengthen our brand presence across various e-commerce platforms. With a keen eye for detail and sales strategy, you will work collaboratively with diverse teams to achieve our ecommerce goals.

Responsibilities

• Manage and optimize BIOTA’s e-commerce website and accounts on third-party platforms such as Tokopedia, Shopee, and Lazada to maximize sales.
• Develop and execute effective e-commerce marketing strategies to increase traffic, conversion rates, and overall sales performance.
• Monitor key performance indicators (KPIs) and utilize data analytics tools to evaluate sales trends and consumer behavior.
• Create compelling product listings, including images and descriptions, that enhance product visibility and attract customers.
• Collaborate with marketing, sales, and customer service teams to ensure cohesive messaging and customer experience across all channels.
• Stay updated with industry trends, competitor activities, and emerging technologies to continually improve e-commerce performance

• At least 2-3 years of experience in e-commerce management or digital marketing, preferably in the technology or consumer electronics sector.
• Proven experience with e-commerce platforms, particularly Shopify and major online marketplaces like Tokopedia and Shopee.
• Bachelor's degree in Marketing, Business Administration, or a related field is preferred.
• Strong analytical skills with the ability to interpret data and optimize strategies based on insights.
• Excellent written and verbal communication skills, with a focus on persuasive content creation.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Minimum of 1 year of experience as a team leader
• Proficiency in digital marketing tools and analytics software is a plus.

Why Join Us

At BIOTA, we offer a vibrant and innovative work environment where creativity and initiative are celebrated. Join our team as an E-commerce Specialist and contribute to redefining smart home technology, making it accessible and appealing to a wider audience. Together, let’s build a smarter, more connected world.

•    Menyediakan dan memberikan informasi tentang ketersediaan Parts dan/atau tanggal kedatanganya.

•    Melakukan stock order dan VOR kepada DCVI

•    Melakukan pemesanan kepada pemasok lain termasuk mengelola dan pemantauan proses pesanannya.

•    Melakukan pengorderan sesuai daftar yang disetujui dan memeriksa faktur nya.

•    Merencanakan mengendalikan kinerja inventory control seperti re-order point, min/ max, economic order quantity dsb.

•    Memeriksa barang yang datang termasuk melakukan claim dan pengiriman kembali kepada vendor atau melakukan scrapping bila ada kerusakan.

•    Menentukan dan memonitor storage bin/ location agar ekonomis dan sesuai kebutuhan.

•    Membantu dalam menentukan initial stock, configurasi dan jumlahnya.

•    Mengontrol aliran Parts dari gudang dan pengiriman kepada pelanggan

•    Mengoperasikan sistem pembuangan dan sistem daur ulang.

•    Mengkoordinisikan ketersediaan Parts untuk aktiviats promosi.

•    Memberikan klarifikasi untuk semua pertanyaan mengenai operasional logistik untuk Parts.

•    Membuat statistik dan penentuan key figures untuk logistik sesuai dengan kriteria yang ada.

•    Menyediakan semua informasi dan dokumen yang relevan dengan akuntansi

•    Melakukan analisa dari kinerja

•    Memastikan data untuk pembutan invoice benar.

Front Desk Agent

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and worldwide.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

Opportunity

As a full-time on-site KOL Specialist located in Jakarta, you will be responsible for cultivating and managing relationships with key opinion leaders (KOLs) to enhance our brand visibility and influence within the smart home market. You will develop and implement targeted strategies that leverage KOL collaborations to promote our innovative products and engage our audiences effectively.

Responsibilities

• Identify and engage appropriate KOLs that align with BIOTA's brand values and target market.
• Develop and manage KOL collaborations, including contracts, content creation, and campaign execution.
• Monitor the performance of KOL campaigns and provide insights to optimize strategy and content.
• Work closely with the marketing team to integrate KOL initiatives into broader marketing campaigns.
• Analyze market trends and competitor activities to identify opportunities for collaboration and brand enhancement.
• Foster strong relationships with KOLs and their networks to maximize brand partnerships.

• 1-3 years of experience in influencer marketing, KOL management, or a related field, preferably in the technology or consumer goods sector.
• Bachelor's degree in Marketing, Communications, or a related field.
• Strong understanding of social media platforms and the role of KOLs in digital marketing.
• Excellent communication and relationship-building skills, with a knack for negotiating and managing partnerships.
• Ability to analyze campaign data and metrics to derive actionable insights.
• Creative thinking with the ability to design innovative collaboration concepts.
• Self-motivated, detail-oriented, and capable of working in a fast-paced environment.

Why Join Us

At BIOTA, we create an innovative and supportive work environment where ideas and creativity are encouraged. Join us as a KOL Specialist and play a critical role in shaping the perception of smart home technology in the market. Together, we can create a smarter, more connected world.

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AYANA Hospitality is looking for a creative and skilled Multimedia Specialist to join our dynamic team. The Multimedia Specialist is part of AYANA Komodo's Public Relations Team. The successful candidate will be the dedicated photographer, videographer, editor, and graphic designer for the resort and its fleet of cruises.

Responsibilities

• Work closely with the PR Executive to come up with ideas for IG reels, ads, TikTok videos, YouTube videos, and photos that can gain traction on our channels and drive engagement, follows, or conversions
• Be an active member of the PR team, strategizing and contributing new ideas regularly
• Stay up-to-date on trends and experiment with new ways for AYANA to reach new and relevant audiences through design and multimedia
• Coordinate external vendors for photography, videography or design as needed
• Work closely with AYANA's designers and photographers from other properties to understand the brand and ensure cohesion
• Create mood boards, references and concepts for photo and video shoots
• Edit photos & videos footage into social media and corporate content
• Complete necessary paperwork for photo shoot needs (ex. food and beverage costs, shooting permits, etc.)
• Coordinate models for photo and video shoots, occasionally work with KOLs, creators, media, or models for special content creation projects
• Provide a monthly report of work
• Assist with other PR tasks as needed, such as admin or hosting media or influencers

• Experience and strong abilities with professional camera equipment, including drone

• Good level of English to communicate with different team members and media as needed
• Creative with artistic and videography ideas
• Ability to understand 5-star brand image
• Willing to work as part of a team to meet the needs of various departments

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

About the Role

As a full-time on-site Junior E-Commerce Specialist located in Jakarta, you will be an essential member of our ecommerce team, assisting in the management and optimization of our online retail presence. Your main responsibilities will include supporting the execution of ecommerce strategies, managing product listings, and analyzing performance data to enhance customer experience and increase sales.  Add-ons for this position to support the placement of our brands Matrix and Nex Parabola.

Responsibilities

• Assist in managing and optimizing BIOTA’s ecommerce platform, ensuring product listings are accurate and up-to-date.
• Support the execution of online marketing campaigns to drive traffic and enhance conversion rates.
• Monitor key metrics and assist in analyzing performance data to identify trends and areas for improvement.
• Collaborate with cross-functional teams including marketing, sales, and customer service to align ecommerce efforts with business objectives.
• Stay informed about industry trends, best practices, and competitor activities to recommend enhancements.
• Assist with customer inquiries and order management to ensure a high level of customer satisfaction.

• A degree in Marketing, Business Administration, or a related field is preferred.
• Previous experience in ecommerce or digital marketing is a plus but not mandatory; recent graduates are encouraged to apply.
• Familiarity with ecommerce platforms (like Shopify) is an advantage.
• Strong analytical skills with an ability to interpret data and derive actionable insights.
• Excellent communication skills and the ability to work collaboratively in a team environment.
• Willingness to learn and adapt in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Why Join Us

At BIOTA, we offer an innovative and supportive work environment where creativity and initiative are encouraged. Join our team as a Junior E-Commerce Specialist and be part of a dynamic group that is shaping the future of smart home technology. Together, we can make the world a better place to live in, one home at a time.

Some of your duties will include:

• To maintain and ensure beyond compliance practice compared to all applicable Government of Indonesia Environmental regulations, commitments specified in the Environmental Permit, Environmental Management and Monitoring Plans, environmental commitments and objectives, and other obligations.
• To provide input for beyond compliance requirements that can be implemented in the company, business practices.
• To coordinate all related stakeholders in beyond compliance practice and the preparation of the Green PROPER report.
• Manage environmental performance improvement programs including energy conservation, water conservation, resources conservation, waste reduction, contaminant load reduction.
• Coordinate government inspector, consultant visits related to beyond compliance activities including setup itinerary, staffing requirements, and logistics etc. to support the activity.
• Ensure beyond compliance report to Government of Indonesia completed on time.
• Act as coordinator for other environmental activities during the absence of Advisor Environmental.

• Membuat dan menjalankan strategi pemasaran berkaitan dengan KOL
• Mengelola semua dokumen adm pembayaran, kontrak influencer
• Membangun hubungan baik dengan influencer
• Membuat dan mengembangkan konten bersama influencer
• Menegosiasikan biaya influencer yang sesuai dengan budget perusahaan
• Menganalisis, memantau, dan membuat laporan

COME AS YOU ARE AND SHOW HOW YOU CARE!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• You’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every intercation.
• You'll demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries
• You’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.
• You'll handle customer complains and feedback according to "Oops! its messed up".
• You’ll communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• You’ll be aware of room status and also the competitors’ status.
• You’ll optimise the occupancy rate and average room rate.

Some of your duties will include:

·        Responsible for providing Contracts group administration support services in particular; (i) contract payment and back-charge administration, (ii) contract data management and system administration, (iii) contract request and contract approval processing, (iv) contract financial reporting, (v) contractor compliance reporting, and (vi) general office administration including document control.

·        To support proper contract management and administration for the procurement of Services and certain major Purchases internationally and within Indonesia to all User Departments

·        Evaluate departmental procedures and practices and ensure compliance with company standard operating procedures.

·        Give work direction, resolve problems, prepare schedules and set deadlines to ensure timely completion of sourcing, procurement, expediting, shipping, importation, distribution and payment of goods, commodities, equipment and materials procured.

·        Provide regular management reports of objectives, accomplishments, progress, status and major activities relating to all purchasing and expediting activities

·        Other duties as assigned.

Some of your duties will include:

·        Responsible for providing Contracts group administration support services in particular; (i) contract payment and back-charge administration, (ii) contract data management and system administration, (iii) contract request and contract approval processing, (iv) contract financial reporting, (v) contractor compliance reporting, and (vi) general office administration including document control.

·        To support proper contract management and administration for the procurement of Services and certain major Purchases internationally and within Indonesia to all User Departments

·        Evaluate departmental procedures and practices and ensure compliance with company standard operating procedures.

·        Give work direction, resolve problems, prepare schedules and set deadlines to ensure timely completion of sourcing, procurement, expediting, shipping, importation, distribution and payment of goods, commodities, equipment and materials procured.

·        Provide regular management reports of objectives, accomplishments, progress, status and major activities relating to all purchasing and expediting activities

·        Other duties as assigned.

• Bachelor’s degree in any major
• Proficient in English
• At least 2 years of experience as a 5S Specialist
• Certified in General Occupational Health and Safety
• Knowledgeable in maintaining and developing manufacturing processes
• Proficient in computer operation
• Maximum age of 35 years old
• Proficient in English or Mandarin (spoken and written)

Check-In dan Check-Out:

• Melakukan check-in dan check-out tamu dengan cepat dan efisien.
• Memastikan semua dokumen yang diperlukan lengkap dan akurat.
• Menyediakan informasi yang diperlukan kepada tamu mengenai fasilitas hotel, layanan, dan area sekitar.

Pelayanan Tamu:

• Menyambut tamu dengan ramah dan profesional.
• Menangani permintaan dan keluhan tamu dengan efisien, mencari solusi yang memuaskan.
• Menyediakan layanan informasi dan rekomendasi mengenai atraksi lokal, restoran, dan aktivitas lainnya.

Administrasi dan Pemantauan:

• Mengelola reservasi dan memastikan pemesanan diperbarui dengan benar.
• Memproses pembayaran dan menangani transaksi keuangan dengan akurat.
• Mengatur dan memperbarui data tamu dalam sistem manajemen hotel.

Komunikasi dan Koordinasi:

• Berkomunikasi dengan departemen lain untuk memastikan kebutuhan tamu terpenuhi.
• Mengkoordinasikan dengan Housekeeping untuk memantau status kamar dan permintaan khusus.
• Menyampaikan informasi penting kepada tamu dan departemen terkait.

Tugas dan Tanggung Jawab Front Desk Agent

1. Menyambut Tamu.
2. Menyewakan Kamar Tamu.
3. Memberikan Informasi Pelayanan Hotel.
4. Mengoordinasi Pelayanan Tamu.
5. Menyusun Laporan Status Kamar.
6. Pencatatan Pembayaran Tamu.

1. Offering the industrial plot

2. Maintain relationships and expand the network with Business Associations

3. Handling customers starting from the introduction, offer, and negotiation stage, up until a deal occurs

The Front Desk Agent acts as an ambassador for the hotel; providing a warm and personal welcome upon arrival, any assistance needed throughout the guests’ stay, and settling accounts accurately upon departure, with the desire to see the guest return.

What you will be doing:

• Ensures each guest receives a warm and welcoming reception, and a fond farewell according to all Sofitel Standards
• Communicates with other departments for general hotel knowledge as well as completing guest requests in a timely manner and ensures follow up is completed
• Ensures that all bills are kept up to date and accurate and process upon departure
• Takes advance reservations, bookings and special requirements
• Enrolls new ALL members and updates ALL profiles as required
• Remains observant and responds to each guest who approaches the Front Desk

Pengajar yang memberikan pemahaman yang komprehensif tentang pembuatan sepatu, sehingga bisa mengembangan ketrampilan yang diperlukan dalam pekerjaan.

Memberikan pleayanan yang baik kepada tamu, membantu proses check in dan check out tamu, membuat invoice tamu dan handling objection tamu.

• Menyiapkan draft permintaan material berdasarkan permintaan dari tim proyek
• Meminta PCE (Project Controller Engineer) dan DCE (Design Controller Enginner) untuk mempublikasikan konfigurasi
• Memantau rilis (Catatan pengiriman) DN hingga manajemen layanan (MOS) di lapangan
• Memantau proses penandatanganan dokumen atau persetujuan terkait aktivitas di lapangan dan melakukan verifikasi untuk memastikan aktivitas dan instalasi di lokasi memenuhi standar dan spesifikasi
• Bertanggung jawab dalam memastikan pengiriman material tepat waktu (KPI OTD1), penandatanganan di lapangan, verifikasi di lapangan, manajemen layanan (MOS) Tepat Waktu dan Akurasi manajemen layanan (MOS)
• Mendukung pelaksanaan pengiriman proyek dengan memastikan dan meningkatkan keberhasilan pasokan peralatan instalasi yang dibutuhkan
• Koordinasikan erat dengan tim rantai pasokan internal lainnya dan pahami ruang lingkup pergudangan, pengiriman lokal, logistik terbalik, HTM, POD

• To be available at all times to deliver service beyond expectation.
• Maintain the positive appearance, proper grooming and keeps tidy.
• Responsible for smooth check-in, check-out, posting all transactions and reporting.

• To be available at all times to deliver service beyond expectation.
• Maintain the positive appearance, proper grooming and keeps tidy.
• Responsible for smooth check-in, check-out, posting all transactions and reporting.