Total 79 restaurant manager job vacancies in south jakarta

Manage the operations of the Spa and Wellness in the entire Resort by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort’s and business objectives.  Ensuring the facilities and treatments offered continually exceed guest expectations 

To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.  

Spa & Wellbeing Manager would be accountable for managing the budget, forecast on revenue and expense, capital expenditure, support the Wellness program and Accor’s Planet 21. And would be responsible for maintaining all regulatory requirements. 

Liaise and work alongside team member from other Department at all times to provide the best service and Resort experience, as well as to maintain connection with outside vendor and trainer to provide wellness and wellbeing activity for our guest 

General Duties 

• Manages and organizes Spa and Wellness team whose mission is to ensure the Wellness and Wellbeing of all guest in the Resort.  This is accomplished within the scope of a budget and in conformity with well- defined management norms. 
• Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in Wellness and Wellbeing activities. 
• Responsible for the operation of the Spa department (including  Fitness and The Shop), overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Spa, Wellness and Fitness Area. Both in term of assets and respect of equipment in all area. 
• Develop and maintain Spa menu that provide a wide range of appropriate treatments that would be suitable for our Resort Guest and to update this menu in a timely manner for any changes required.
• Gather information and remain fully informed of local and international trends in Spa operations, recommends new and up to date treatments as necessary for improvement  
• Develop and maintain Wellness and Fitness activities for in house guest during stay with focus on personalized program based on guest profile and needs 
• Develop and maintain the Shop as the only retail of the Resort to make sure that all items on sale are accounted for at all times, to make sure selection of item are of highest luxury standard 

Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and business objectives. To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
• Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
• To set up the target and drive the team to achieve upsell program on Suite, Villa, Transportation
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Schedule and regularly conducts routine inspections of areas under his/her control
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
• Continually check the accuracy of guest in house account
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
• Prepares efficient work schedule for Front Office Staff,  taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Works with Talent and Culture on manpower planning and management needs.
• Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
• Maintain good relation with vendor and local community

The Assistant Events Manager plans, coordinates, and executes a wide range of high-profile events, including conferences, galas, and corporate gatherings. The Assistant Events Manager is responsible for liaising with clients and guests to understand their specific needs and preferences, overseeing event setups, managing on-site logistics, and coordinating with various departments to deliver exceptional guest experiences. Additionally, the Assistant Events Manager plays a pivotal role in maintaining the hotel's reputation for excellence, attention to detail, and luxury service standards, thereby contributing to the overall success of the hotel and enhancing its image within the international chain. 

Marketing Communications Manager plays a crucial role in orchestrating and implementing the hotel's marketing strategies to enhance its brand image and drive revenue. This position is responsible for developing and executing comprehensive marketing campaigns and communication initiatives, targeting both potential and existing high-end clientele. The Marketing Communications Manager collaborates with various departments to ensure consistent and compelling messaging across all channels, including digital platforms, social media, print, and events. By leveraging their expertise in luxury hospitality and market trends, they aim to position the hotel as a premier destination, fostering customer loyalty and increasing overall brand recognition within the competitive hospitality industry.

Sales Manager
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.
What’s in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
Establish parameters, quotes and negotiate prices and seal contracts
Participate in tradeshows, conventions and promotional events
Maintain accounts, contact, activity and business details

This position is to assist Director of Talent & Culture organize handling day to day Talent & Culture operations.

What you will be doing:

• Ensure new Heartist feel welcome and all team members are prepared for the new Heartist arrival
• Ensure that all Managers and Heartist are following the T&C procedures
• Handling payroll and administrative support of T&C daily operations
• Assist in dealing with all Heartist related queries at all levels
• Counsel & advise all Heartist on matters of their employment
• Oversee the operation of Heartist cafeteria and ensure proper menu rotation is in place, as well as hygiene and quality standards are followed

The Senior Sales Manager serves a pivotal role in driving revenue and ensuring the hotel's success in the competitive luxury hospitality market. Their primary purpose is to develop and implement strategic sales plans, targeting high-end clientele and maximizing sales opportunities. By building strong relationships with key corporate clients, travel agencies, and other stakeholders, they generate new business leads and maintain existing client connections. They collaborate with various departments to align sales efforts, optimize revenue, and enhance guest experiences.

The Assistant Restaurant Manager supports the efficient and effective operations of the food and beverage outlets. As the right-hand to the Restaurant Manager, the Assistant Restaurant Manager plays a crucial role in overseeing the day-to-day activities, ensuring exceptional guest experiences, and driving revenue generation. They assist in managing and coordinating staff, maintaining high service standards, and implementing operational procedures. The Assistant Restaurant Manager also collaborates with various departments to ensure smooth workflow and timely service delivery. With a focus on guest satisfaction, profitability, and maintaining the hotel's brand image, the Assistant Restaurant Manager contributes to the overall success and reputation of the hotel. 

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
• Handle all guest correspondences and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
• Interview, select and recruit Front Office employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

The Marketing Communication Manager supports the marketing and communications strategies for Mercure Serpong Alam Sutera, helping enhance the hotel's brand image, reach target audiences, and increase bookings and guest engagement. This role works closely with the Marketing Communication Manager to implement campaigns, manage digital channels, oversee content creation, and build relationships with media, influencers, and other relevant partners. Key focus areas include social media, content marketing, email campaigns, public relations, and guest communication.

The Assistant Security Manager ensures the safety, security, and well-being of residents, guests, and property within the establishment. They play a vital role in implementing and managing security protocols, procedures, and systems. They are responsible for supervising security personnel, monitoring access control, conducting regular security assessments, coordinating emergency response plans, and maintaining strong relationships with local law enforcement agencies. The Assistant Security Manager works diligently to create a secure environment where residents and guests can enjoy their stay with peace of mind, contributing to the overall reputation and success of the residences.

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met 
• Review, analyze and suggest improvement of work flow and standards at the Front Desk 
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently 
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel 

• Develop and execute comprehensive revenue management procedures and best practices
• Identify new revenue opportunities through market analysis and competitive benchmarking
• Oversee the revenue management and distribution strategy, ensuring alignment with business objectives
• Provide weekly dynamic forecasts, annual revenue budgets, and regular performance reports
• Lead and mentor the Reservations team, fostering a culture of collaboration and high-performance

The Sales Manager involves in developing and implementing effective sales strategies, cultivating strong relationships with clients, and maximizing revenue through negotiated contracts and group bookings. Leveraging expertise in sales and market trends, the Sales Manager identifies new business opportunities, showcases the hotel's unique offerings, and ensures exceptional guest experiences. Effective leadership and collaboration with internal teams contribute to the hotel's financial success and solidify its reputation as a luxurious and highly sought-after destination for discerning travelers. 

What you will be doing:

• Actively lead the Corporate segment’s financial and administrative activities being manage and coordinate with all group required arrangements  
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary. Ensures that all complaints have initiated follow-up action
• Negotiates prices with the clients
• Sales Manager is familiar with the operation and application of the hotel’s computer/data processing system

We are seeking a dynamic and experienced Restaurant Manager to oversee our all-day dining operations. The ideal candidate will be passionate about providing exceptional guest experiences and leading a team in a fast-paced environment.

• Oversee daily restaurant operations, ensuring smooth service and a high-quality guest experience.
• Manage inventory, ordering, and food preparation to maintain quality standards and minimize waste.
• Implement and uphold health and safety regulations.
• Recruit, train, and mentor staff to create a cohesive team environment.
• Schedule and supervise front-of-house and back-of-house staff.
• Foster a positive workplace culture that encourages staff engagement and development.
• Build and maintain strong relationships with guests to encourage repeat business.
• Handle guest feedback and resolve any issues promptly and professionally.
• Monitor dining experience to ensure high standards of service.
• Prepare and manage budgets, forecasts, and financial reports.
• Analyze sales trends and adjust strategies to meet financial goals.
• Oversee cash handling and ensure accurate financial procedures.
• Collaborate with the marketing team to develop and implement promotional activities and events.
• Monitor competitors and industry trends to keep the restaurant competitive.

• Supervise all front office operations, including check-in/check-out procedures, reservations and guest services
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Handle guest complaints if they have not been dealt with by team members and provides a rapid solution
• Assist the FOM with the design and implementation of new procedures, when necessary
• Maintain vigilance regarding possible fraud, theft and potential security risks
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
• Carry out Duty Management functions as required.
• Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
• Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Ensure the ALL Accor loyalty programme is promoted to guests.

Plan for F&B department budget and review forecast on revenue and expenditure on monthly basic.

Analyze and submit month-end reports and identify deviation from business plan goals

Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department

Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

Identify and develop team members with potential

Conduct performance review with the team

Constantly monitor team members’ appearance, attitude and degree of professionalism

Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

This position is to support the Director of Commercial and being responsible for the management of the Brand DNA among its guidelines in the key areas of the hotel, Curated & dedicated events, Outlets Identity, Partnerships, Public Relation support and Loyalty Program culture.

What you will be doing:

• Assist Director of Commercial in developing and producing sales support materials for Outlets (newsletters, brochures, mailers, promotion materials, in-room information, guides, etc.)
• Assist Director of Food and Beverage in the development and production of Scheduled Events, Partnerships, ADD & Bar Sales
• Monitor all Brand Guidelines and its evolution including preparation to Yearly Audits
• Representation as Brand Champion of the Hotel Image in and out the property
• Coordinate and lead all internal hotel special events, Outlets promotions with the aim to maximize ROI, Revenue and Loyalty, from pre-set, during and after activation
• Evaluate potential long term partnerships at the benefit of the Pullman Brand and the Hotel and its Outlets
• Stimulate the Loyalty Culture among all departments with the team and upfront all guests
• In Charge of Pullman Brand Identity respect, Outlet Brands consistency and upselling with Strong Loyalty Program support

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on a weekly basis
• Prepare monthly list of accounts to penetrate for the following month
• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare monthly action plan for main market segment
• Perform monthly review account profile on room nights production and average rate
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
• Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

Update Director of Sales & Marketing on market trends and business leads

Commis I
(A New, Revamped Dining Experience aiming for Michelin star)

At Fairmont Jakarta, we are excited to announce the soon-to-reopen of one of our restaurants with a bold objective: to achieve Michelin star recognition. Our mission is to deliver an extraordinary dining experience through innovative cuisine, impeccable service, and exceptional attention to detail. We are seeking a dedicated and enthusiastic Commis Chef to join our team and contribute to this ambitious goal.

The Commis Chef will be a vital part of our kitchen brigade, assisting in the preparation and cooking of high-quality dishes under the guidance of senior chefs. This role offers a fantastic opportunity for aspiring chefs to develop their skills, learn from experienced professionals, and be part of a team striving for Michelin star excellence.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Assist in the preparation of ingredients and dishes according to the chef’s specifications, ensuring consistency and quality.
• Execute cooking tasks as directed by the Chef de Partie or Sous Chef, adhering to recipes and presentation standards.
• Support the team in various kitchen sections, including mise en place, cooking, and plating, as needed.
• Maintain high standards of cleanliness and organization in the kitchen, ensuring compliance with health and safety regulations.
• Assist with the handling and storage of ingredients, ensuring proper stock rotation and minimizing waste.
• Actively engage in training and learning opportunities to develop culinary skills and knowledge, contributing to personal and professional growth.
• Work effectively with other kitchen staff, demonstrating a positive attitude and a willingness to contribute to team success.
• Ensure that all dishes prepared meet the restaurant’s quality standards and presentation guidelines.

Sous Chef
(A New, Revamped Dining Experience aiming for Michelin star)

At Fairmont Jakarta, we are dedicated to creating an exceptional dining experience that combines innovative culinary techniques with exquisite flavors. As we prepare to revamp one of our restaurants, our goal is to achieve Michelin star recognition, and we are seeking a passionate and skilled Sous Chef to join our team and help us reach this prestigious milestone.

The Sous Chef will be instrumental in supporting the Chef de Cuisine and Executive Chef in the day-to-day operations of the kitchen. This role requires a strong culinary background, leadership skills, and a deep commitment to excellence. The ideal candidate will be prepared to handle high-pressure situations, demonstrate creativity in menu development, and contribute to the overall vision of our restaurant.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Assist the Chef de Cuisine managing all kitchen operations, including food preparation, cooking, and plating, to ensure high standards of quality and presentation.
• Collaborate in the creation and refinement of the menu, incorporating seasonal ingredients and innovative techniques to align with our objective.
• Supervise, train, and mentor kitchen staff, ensuring adherence to recipes, techniques, and safety standards.
• Monitor and maintain the quality of all dishes, ensuring consistency and excellence in every plate served.
• Oversee inventory levels, manage orders, and ensure proper storage and handling of ingredients.
• Uphold strict hygiene and sanitation practices, ensuring compliance with health regulations and restaurant standards.
• Contribute to a memorable dining experience by ensuring that dishes are prepared and presented to the highest standards.

Chef de Partie
(A New, Revamped Dining Experience aiming for Michelin star)

At Fairmont Jakarta, we are on a mission to redefine culinary excellence and achieve Michelin star recognition as we prepare for the revamping of one of our restaurants. Our focus is on delivering an extraordinary dining experience through innovative techniques, seasonal ingredients, and impeccable presentation. We are looking for a talented and dedicated Chef de Partie to join our team and play a key role in reaching our ambitious goal.

The Chef de Partie will be responsible for overseeing a specific section of the kitchen, ensuring the highest standards of food preparation, quality, and presentation. This role requires a strong culinary background, a passion for excellence, and the ability to work efficiently in a fast-paced, high-pressure environment.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Oversee and manage a designated section of the kitchen, including preparation, cooking, and plating of dishes, ensuring consistency and quality.
• Prepare and cook dishes according to recipes and specifications, ensuring adherence to portion control and presentation standards.
• Maintain high standards of food safety, hygiene, and cleanliness, ensuring compliance with health regulations and restaurant guidelines.
• Work closely with other chefs and kitchen staff to ensure smooth operations and effective communication within the kitchen.
• Assist with ordering and inventory control for your section, ensuring efficient use of ingredients and minimizing waste.
• Contribute to the execution of the menu, providing feedback and suggestions to the Sous Chef and Chef de Cuisine for continuous improvement.
• Support and train junior staff and apprentices, sharing knowledge and best practices to enhance team performance and development.
• Bring creative ideas to the table for menu development and seasonal specials, aligning with the restaurant’s goal of achieving Michelin star status.

Restaurant Host
(A New, Revamped Dining Experience by Michelin-star Chef)

At Fairmont Jakarta, we’re not just opening a new restaurant; we’re crafting an exceptional dining experience with a Michelin-star objective. Our mission is to deliver unparalleled service and culinary excellence, blending innovative cuisine with a welcoming ambiance. As we embark on this exciting journey, we are seeking a dynamic and professional Restaurant Host to be a key player in our front-of-house team.

As a Restaurant Host, you will be the first point of contact for our guests and will play a crucial role in setting the tone for their dining experience. Your exceptional interpersonal skills and attention to detail will ensure a warm and seamless welcome, providing a memorable experience.

Employment will be under local contract. Open for Indonesian citizens only. 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Warmly greet and seat guests in a timely and professional manner. Ensure each guest receives personalized attention and feels valued from the moment they enter the restaurant.
• Handle reservations efficiently using our reservation system. Manage walk-ins and accommodate special requests or dietary restrictions with grace and flexibility.
• Maintain an organized waitlist and communicate estimated wait times clearly to guests. Monitor dining room flow and adjust wait times as necessary.
• Communicate effectively with servers, managers, and kitchen staff to ensure smooth service and address any guest concerns or special requests promptly.
• Monitor the dining area to ensure it remains clean, organized, and inviting. Address any issues that may impact the guest experience, such as noise levels or table settings.
• Provide information about the restaurant’s menu, promotions, and special events. Handle guest inquiries and resolve issues or complaints with professionalism and empathy.
• Assist with training new hosts and provide feedback to help them excel in their roles. Support other front-of-house staff as needed to ensure seamless operations.
• Adhere to all health and safety guidelines to ensure a safe environment for both guests and staff.

Restaurant Supervisor
(A New, Revamped Dining Experience by Michelin-star Chef)

Fairmont Jakarta is reopening one of its restaurants as an ambitious new establishment with a visionary goal of achieving Michelin star status. We aim to provide an exceptional dining experience that combines outstanding culinary artistry with impeccable service. As we embark on this exciting journey, we seek a dynamic and dedicated Restaurant Supervisor to help lead our team and set the standard for excellence.

The Restaurant Supervisor will be responsible for overseeing the daily operations of our restaurant to ensure an extraordinary dining experience for our guests. This role involves managing front-of-house staff, maintaining high service standards, and contributing to the development of our restaurant’s reputation as a top dining destination.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Supervise and coordinate daily restaurant operations, ensuring smooth and efficient service.
• Monitor and maintain high standards of cleanliness, organization, and presentation in all dining areas.
• Manage inventory levels, order supplies, and ensure proper stock rotation and storage.
• Greet and interact with guests, addressing their needs and concerns promptly and professionally.
• Oversee the quality of service provided by staff, ensuring it meets or exceeds standards.
• Handle guest complaints and feedback with tact and resolution, striving for complete guest satisfaction.
• Train, supervise, and motivate front-of-house staff, including servers, hosts, and bartenders.
• Create and manage staff schedules, ensuring adequate coverage for peak times and special events.
• Implement and uphold service protocols and standards
• Collaborate with the kitchen team to ensure seamless communication and coordination during service.
• Enforce company policies and procedures, including those related to employee conduct and operational practices.
• Maintain records related to safety inspections, employee training, and other compliance matters.