Total 208 sales manager job vacancies in Indonesia

• Understanding and executing traditional and new drink recipes
• Creating innovative cocktails with an understanding of flavor profiles and presentation
• Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to recipes or personal judgment
• Assist guests with their choice of wine and beverage pairing to complement menu selection and take the appropriate orders
• Up-sell and promote food and beverage offers at every available opportunity
• Organize, supervise and assist with the service of beverages
• Attend daily F&B meetings and monthly staff meetings to discuss beverages updates
• Ensure correct handling, storage and cleaning of all liquor service equipment
• Ensure that a tight control is kept on all stock used
• Maintain par levels for wine stock, supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business. Ensure wine orders are received correctly, properly stored/recorded and kept secured.
• Work with suppliers and purchasing department to obtain best priced products
• Work with Culinary team and Restaurant Manager on menu promotion and cocktail pairing selection base on menu offerings and guests’ feedback to suit different outlets
• Develop and conduct all beverage-related staff training programs
• Liaise and coordinate with wine purveyors for wine updates, training and promotions
• Maintain an updated beverage List. Develop budget plan, monitor and present a clear Sales Mix Record
• Be aware of and comply with Licensing Laws

Process credit applications within 10 working days, ensuring that clients are notified promptly and professionally. The credit worthiness of all applicants is formally checked and approval must be received from the Director Of Finance.

• Review the credit worthiness of all existing non-Accor approved clients on a yearly basis. City Ledger

• Ensure all invoices / statements are issued on a timely basis.

• Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay. • Implement effective inquiry response procedure for guests and management.

• Ensure all travel agent commissions are timely processed and paid.

• Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers.

• Conduct credit meetings at least once a month.

• Attend Credit Managers meetings to keep up to date knowledge of credit risks.

• Appropriately manage all delinquent accounts, liaising with debt collectors where needed.

• Review and recommend accounts to be written off, providing appropriate documentation. Guest Ledger and liaison with Front Office:

• Liaise between the Accounting Department and the Front Office.

• Ensure PX and PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date.

• Review the Advance Deposit ledger to ensure all the balances are either current or for future date. Inform the Front Office Manager of any deviations from policy by Assistant Managers, or Front Office Cashiers that may come to his/ her attention.

• Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.

• To oversee the Finance and Accounting department of the hotel.
• To ensure that the books, records and accounts are maintained accurately and fairly reflect the transactions and administration of the assets of the hotel.
• To devise and maintain a system of internal accounting control sufficient to ensure that transactions are executed in accordance with Management’s general and specific authorization and in compliance with generally accepted accounting principles and specific country legislation.
• To review and certify any hotel internal or external financial reporting before distribution
• Oversee the preparation of the hotel’s yearly operating budget
• To ensure that the hotel hold all required licenses and permits to operate.
• To ensure the hotel has adequate insurance policies in place as stipulated in the Management Agreement. 
• To review all proposed contracts for pricing and terms, ensuring that hotel’s interest comes first and is protected at all times
• To provide assistance to other operational departments in the definition, implementation and follow-up of improved internal control tools.
• To maintain close communication with third parties such as the Owning company, public auditors, external auditors, local authorities and Accor Regional Office.
• To be ready and responsible when assigned to perform any other duties as designated by higher management.

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met 
• Review, analyze and suggest improvement of work flow and standards at the Front Desk 
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently 
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel 

• Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales  budget, forecasts and other reports as directed/required
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Work with Finance and team in preparation and management of the department’s budget and financial forecasts
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
• Conduct daily briefing with department on current key activities
• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the resort
• Survey, review and analyze competition, customer needs and comments in order to be proactive and adapt with business intelligence
• Determine the effectiveness of existing programs and develop new strategies
• Manage/direct all advertising, public relations and promotional activities
• Actively participates in sales presentations, property tours and customer meetings
• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
• Participate in community and professional organizations to maintain high visibility and promote a positive image

• Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales  budget, forecasts and other reports as directed/required
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Work with Finance and team in preparation and management of the department’s budget and financial forecasts
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
• Conduct daily briefing with department on current key activities
• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the resort
• Survey, review and analyze competition, customer needs and comments in order to be proactive and adapt with business intelligence
• Determine the effectiveness of existing programs and develop new strategies
• Manage/direct all advertising, public relations and promotional activities
• Actively participates in sales presentations, property tours and customer meetings
• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
• Participate in community and professional organizations to maintain high visibility and promote a positive image

Plan room accommodations for employees & conduct new student orientations.

Conduct general clean-ups and conduct monthly room and facility inspections

Enforces dormitory rules and regulations.  Report incidents and recommend disciplinary action when needed.

Plan and organize staff village celebrations for specific events 

To manage day-to-day operations. Oversee the staff village compound and inventory to be in good condition at all times.

General cleanliness, building maintenance, handle staff  complains.

Conduct regular checks on the team to ensure good standards of customer service and quality of work.

Conduct patrols to maintain order and enforce staff village rules.

Communicate with staff, deal with behavioral or security issues.

Facility management.

Proactive in identifying problems and coming up with solutions.

Arrange for maintenance and repairs with in house team. Proper follow up and reports.

Arrange scheduling and monitoring employees transportation (BUS)

Ensures the safety of transportation bus

• Assign in detail, specific duties to all employees under his supervision and instructs them in their work inclusive of external contracted employees 

• Prepare work schedule with computerized schedule planners and obtain advance approval of overtime and vacation on a weekly basis 

• Submit weekly payroll and overtime report to the Executive Chef for approval 

• Ensure personal cleanliness and proper deportment of all employees under his supervision 

• Hold trainings and meetings with the Training Managers and Chemical Suppliers 

• Prepare operating equipment provision budget for glass, silver and chinaware in coordination with breakage and theft itemized cades 

• Bring to attention of any non-usable products to the Executive Chef, record them as breakage and insures that par levels of equipment are kept up to date 

• Prepare and maintain all outlet par stocks with the Restaurant Managers and prepare coat breakage reports for section 

• Prepare expense forecasts for cash payroll, detergent cleaning suppliers, energy costs etc. during Annual Profit & Loss Budget 

• Ensure proper sanitation standards are met through maintenance of local health and sanitation codes 

• Maintain contracts with vendors and supplier such as Garbage Disposal, Chemical Suppliers, Exterminator, Night Cleaning Contracts if applicable, and arranges special cleaning schedule when applicable 

• Ensure that all Food & Beverage garbage are properly sorted and removed from all areas and transferred to the garbage room 

• Coordinate maintenance of all back of the house equipment with the Executive Chef and Chief Engineers and schedule weekly kitchen cleaning  

• Coordinate with the Food & Beverage Manager and Banquet Manager on all equipment pertaining to festivals, promotions and V.I.P. Banquet set up 

• Submit a Monthly Report to the Executive Chef pertaining to the status of the Stewarding Department 

• Ensure a healthy and safe working environment 

• Provide training to team members and casual labor on all aspects of Stewarding operations according to the requirements in the department’s Standards  

• Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required 

• Maintain department communication logbook and update notice board

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues 

• Check that all Front Office employees report to work punctually and are well groomed before each of their shift 

• Conduct daily briefings and ensure that all pertinent information is well received by team members 

• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions 

• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to 

• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible 

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates 

• Liaise with Finance Department to ensure that credit procedures are properly carried out 

• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue 

• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling 

• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards 

• Handle all guest correspondences and ensure prompt follow-ups 

• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times 

• Constantly monitor team members’ appearance, attitude and degree of professionalism 

• Prepare detailed induction programs for new employees 

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business 

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service  

• Prepare payroll and gratuity reports  

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication  

• Develop and execute comprehensive revenue management procedures and best practices
• Identify new revenue opportunities through market analysis and competitive benchmarking
• Oversee the revenue management and distribution strategy, ensuring alignment with business objectives
• Provide weekly dynamic forecasts, annual revenue budgets, and regular performance reports
• Lead and mentor the Reservations team, fostering a culture of collaboration and high-performance

• Ensure the service of food and beverage within the restaurant, room service, conferencing, and occasional residential catering are at a consistently high standard.
• Ensure cleaning and maintenance of outlet, work areas, tableware, utensils and other materials and equipment used by restaurant, room service and conference areas are being completed.
• Work closely with the outlet chefs to ensure a seamless operation between front and back of house operations and a positive working environment. 

• Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
• Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
• Initiate, coordinate, deliver and follow-up on all training activities within the hotel
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
• Update and maintain accurate records of training activities and participant information
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
• Share responsibilities for the integration and orientation process of new hires
• Assist with the implementation of new policies, procedures, and standards
• Prepare and submit training reports
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management
• Maximize learning by providing a creative and efficient environment in the delivery of training sessions

• Continuous analysis of changing channel distribution models and the impact on consumer booking trends
• Optimizes hotel and corporate pricing strategies through definition and management of BAR levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels
• Maintain rates which promote integrity and which protect the relationships with long term customers
• Work with Revenue Management Team to determine effective and engaging rate offers (packages) which are then offered in to the right customer in the right channel
• Monitors transient, group and tour booking pace in order to determine pricing and availability controls for all reservation distribution sources. Discusses and implements changes in distribution plan accordingly
• Completes all rooms and revenue forecasting to accurately project unconstrained demand
• Ensure that appropriate overrides are in place, special events are accurately loaded in the system
• Determine unconstrained demand and maintains the data within the Demand Analysis strategies, both future and historical
• Work with Director of Sales & Marketing and Sales Team members to encourage strategic selection of the right piece of business, in keeping with brand guidelines
• Track and analyze of competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace
• Plays an active role in the Strategic Planning, Marketing Plan and budgeting processes
• Chairs and prepares materials for the weekly Revenue Management Meetings
• Prepares revenue updates as required

• Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales  budget, forecasts and other reports as directed/required
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Work with Finance and team in preparation and management of the department’s budget and financial forecasts
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
• Conduct daily briefing with department on current key activities
• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the resort
• Survey, review and analyze competition, customer needs and comments in order to be proactive and adapt with business intelligence
• Determine the effectiveness of existing programs and develop new strategies
• Manage/direct all advertising, public relations and promotional activities
• Actively participates in sales presentations, property tours and customer meetings
• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
• Participate in community and professional organizations to maintain high visibility and promote a positive image

• Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required 

• Analyze monthly P&L and month-end reports, identify deviation from business plan goals 

• Work with Finance and team in preparation and management of the department’s budget and financial forecasts 

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department 

• Conduct daily briefing with department on current key activities 

• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel 

• Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence 

• Determine the effectiveness of existing programs and develop new strategies 

• Manage/direct all advertising, public relations and promotional activities in conjunction with corporate marketing and public relations departments 

• Actively participates in sales presentations, property tours and customer meetings 

• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary 

• Participate in community and professional organizations to maintain high visibility and promote a positive image  

• Interview, select and recruit direct reports 

• Identify and develop team members with potential 

• Conduct performance review and manages performance issues that arise within the management team 

• Constantly monitor team members performance, attitude and degree of professionalism 

• Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business 

• Conduct monthly departmental meetings 

• Be fully conversant with hotel fire & life safety/emergency procedures 

• Attend all briefings, meetings and trainings as assigned by management 

• Maintain a high standard of personal appearance and hygiene at all times 

• Be aware of the hotel fire & life safety/emergency procedures 

• Perform other reasonable duties assigned by the assigned by the Management 

• Study, analyze and interpret complex activities and/or information in order to improve strategies or develop new approaches.

• Maintain good working relationships with local and international media 

• Maintain current media lists: local and international travel, leisure, lifestyle, entertainment, business and food editors 

• Execute media placements for hotel through news releases and personal contacts 

• Develop business and leisure travel promotions; release to press and/or target audience 

• Explore valuable media trades where appropriate 

• Serve as hotel spokesperson, when appointed by General Manager, to make all official statements for hotel to media, especially during crisis situations 

• Maintain photo/electronic library of hotel Executive Committee and all other aspects of hotel 

• Maintain and update hotel’s website  

• Submit stories/photos to media regularly. Monitor news coverage and circulate internally 

• Maintain updated hotel press kit to include news releases, Executive Committee biographies & photos 

• Establish PR & Communications programs that will benefit and support sales and F&B strategies and initiatives 

• Assist Director of Sales and Marketing in developing and producing sales support materials for hotel (newsletters, brochures, mailers, promotion materials, in-room information, guides, etc.) 

• Assist Director of Food and Beverage in the development and production of signage, menus, and other F&B collateral materials 

• Contribute to employee newsletter, announcements and other printed materials published by the Talent & Culture department 

• Monitor all printed materials to ensure adherence to corporate identity standards 

• Arrange photography of VIP guests and maintain archives 

• Coordinate all special events and promotions with the aim to maximize publicity  

• Evaluate request for hotel donations of services/financial participation from civil, social and charitable organizations; respond to requests, coordinate reservations and preparation of gift certificates; Serve as hotel’s representative on major civic or community programs  
   

Front Office Manager
First impressions are everything! As a Front Office Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activitiy

What you will be doing:

• Develop, conduct maintain all  training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

• Work closely with the Hotel Manager / General Manager in establishing and monitoring policies and guidelines in operation.

A Duty Manager in a hotel is responsible for overseeing daily operations and ensuring guest satisfaction. This role includes managing staff, addressing guest inquiries and complaints, coordinating with various departments, and ensuring compliance with hotel policies and procedures. The Duty Manager also handles emergencies and resolves issues that may arise during their shift. Strong leadership, communication, and problem-solving skills are essential for effectively managing the hotel's operations and maintaining a positive guest experience.

Food & Beverage Manager
Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Lead, mentor and train the Food & Beverage Operations team
Ensure Food & Beverage relevant brand standards are maintained
Strategize on new products and service offerings
Create unforgettable experiences for our guests"

The Sales Manager involves in developing and implementing effective sales strategies, cultivating strong relationships with clients, and maximizing revenue through negotiated contracts and group bookings. Leveraging expertise in sales and market trends, the Sales Manager identifies new business opportunities, showcases the hotel's unique offerings, and ensures exceptional guest experiences. Effective leadership and collaboration with internal teams contribute to the hotel's financial success and solidify its reputation as a luxurious and highly sought-after destination for discerning travelers. 

What you will be doing:

• Actively lead the Corporate segment’s financial and administrative activities being manage and coordinate with all group required arrangements  
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary. Ensures that all complaints have initiated follow-up action
• Negotiates prices with the clients
• Sales Manager is familiar with the operation and application of the hotel’s computer/data processing system

• Supervise all front office operations, including check-in/check-out procedures, reservations and guest services
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Handle guest complaints if they have not been dealt with by team members and provides a rapid solution
• Assist the FOM with the design and implementation of new procedures, when necessary
• Maintain vigilance regarding possible fraud, theft and potential security risks
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
• Carry out Duty Management functions as required.
• Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
• Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Ensure the ALL Accor loyalty programme is promoted to guests.

We are seeking a dynamic and experienced Restaurant Manager to oversee our all-day dining operations. The ideal candidate will be passionate about providing exceptional guest experiences and leading a team in a fast-paced environment.

• Oversee daily restaurant operations, ensuring smooth service and a high-quality guest experience.
• Manage inventory, ordering, and food preparation to maintain quality standards and minimize waste.
• Implement and uphold health and safety regulations.
• Recruit, train, and mentor staff to create a cohesive team environment.
• Schedule and supervise front-of-house and back-of-house staff.
• Foster a positive workplace culture that encourages staff engagement and development.
• Build and maintain strong relationships with guests to encourage repeat business.
• Handle guest feedback and resolve any issues promptly and professionally.
• Monitor dining experience to ensure high standards of service.
• Prepare and manage budgets, forecasts, and financial reports.
• Analyze sales trends and adjust strategies to meet financial goals.
• Oversee cash handling and ensure accurate financial procedures.
• Collaborate with the marketing team to develop and implement promotional activities and events.
• Monitor competitors and industry trends to keep the restaurant competitive.

Job Purpose

This position is responsible for overseeing the day-to-day operations of the Reservations office, contributing to exceptional results in Guest, Colleague and Owner/Investor goals and outcomes.

Primary Responsibilities

Reservations Responsibilities

• Supervise Reservations Agent(s). Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
• Ensure information in any channel provided to guests is accurate and individualized
• Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Assist in preparing daily, weekly and monthly reports
• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
• Ensure smooth shift changes with proper pass-on to the next shift
• Report any equipment failures/problems & repair requests to Maintenance Department
• Respond to inquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Coordinate and communicate with all other departments to ensure a smooth operation

Team Management

• Interview, select and recruit direct reports when necessary
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and training as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Customer relations

• Ensures that team organization remains flexible and ready to meet customer needs.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.

Professional Techniques / Production

• The Sales Administrator performs its duties within the framework defined by the chain and hotel norms and international regulations specified by the Assistant Director of Sales.
• Assist the Sales Executive and Manager in organizing the filing system of the Division / Department / Section.
• Ensure that stationery item stock is accounted for and well maintained.
• Organize the recording system for all incoming and outgoing correspondence and incoming telephone calls.
• Handle all typing work required. Take minutes of meetings.
• Assist in the dispatch and collection of correspondence in the hotel.
• Ensure the cleanliness of the office.
• Handle all incoming telephone calls and take messages.
• Assist in the packing of materials when required. e.g. hotel brochures, sales kits, giveaways etc.
• Is familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), and all necessary computer software programs.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.
• Keeps well-informed about the product

Team management and cross-departmental responsibilities

• Works in collaboration with the other departments