Total 519 job vacancies by AccorHotel

A Duty Manager in a hotel is responsible for overseeing daily operations and ensuring guest satisfaction. This role includes managing staff, addressing guest inquiries and complaints, coordinating with various departments, and ensuring compliance with hotel policies and procedures. The Duty Manager also handles emergencies and resolves issues that may arise during their shift. Strong leadership, communication, and problem-solving skills are essential for effectively managing the hotel's operations and maintaining a positive guest experience.

Food & Beverage Manager
Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Lead, mentor and train the Food & Beverage Operations team
Ensure Food & Beverage relevant brand standards are maintained
Strategize on new products and service offerings
Create unforgettable experiences for our guests"

A Steward Supervisor oversees the cleaning and maintenance of dining and kitchen areas in a hospitality setting. This role involves managing a team of stewards, ensuring adherence to health and safety standards, coordinating schedules, and maintaining inventory of cleaning supplies. The supervisor also handles training, quality control, and reports to management on operational efficiency. Strong leadership and organizational skills are essential for success in this position.

• Assist in managing and leading the daily operations of the Reservations Department and support the Reservations team in achieving departmental objectives​

• Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel​

• Responsible for ensuring the team complies with ResaVision standards.

The Sales Manager involves in developing and implementing effective sales strategies, cultivating strong relationships with clients, and maximizing revenue through negotiated contracts and group bookings. Leveraging expertise in sales and market trends, the Sales Manager identifies new business opportunities, showcases the hotel's unique offerings, and ensures exceptional guest experiences. Effective leadership and collaboration with internal teams contribute to the hotel's financial success and solidify its reputation as a luxurious and highly sought-after destination for discerning travelers. 

What you will be doing:

• Actively lead the Corporate segment’s financial and administrative activities being manage and coordinate with all group required arrangements  
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary. Ensures that all complaints have initiated follow-up action
• Negotiates prices with the clients
• Sales Manager is familiar with the operation and application of the hotel’s computer/data processing system

What you will be doing:

• Following up the process all reservation queries, changes and cancellations received by phone, email, internally, and corporate reservations via appointed reservation channels and tools, according to standard guidelines
• Answer questions about property facilities/services, and room accommodations accurately, up-to date and individualized to each guest needs
• Verify and sell room availability with the valid price points, up-sell and promote all Hotel facilities & services at every available opportunity in order to maximize hotel revenue
• Handle group reservations accurately from the initial blocking segmentation, status and rooming list update, billing instructions and record any specific arrangements
• Perform daily, weekly, monthly tasks as per checklist, including personalized pre-arrival process to build a positive stay experience and avoid discrepancies during the stay
• Daily reports for reservation, operational, and department head, including no-show, denial and cancellation reports supported by related correspondences

What you will be doing:

• Provide supervision to Reservations team to ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
• Ensure information provided to guests is accurate and individualized
• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• Coach Reservations Agent in areas of up-selling, cross-selling and ongoing skill set knowledge
• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Assist Reservations Manager in preparing daily, weekly and monthly reports
• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
• Ensure smooth shift changes with proper pass-on to the next shift

• Supervise all front office operations, including check-in/check-out procedures, reservations and guest services
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Handle guest complaints if they have not been dealt with by team members and provides a rapid solution
• Assist the FOM with the design and implementation of new procedures, when necessary
• Maintain vigilance regarding possible fraud, theft and potential security risks
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
• Carry out Duty Management functions as required.
• Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
• Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Ensure the ALL Accor loyalty programme is promoted to guests.

The Raffles Service Agent serves as the primary point of contact between the hotel and its guests through telephone communication. The Raffles Service Agent plays a crucial role in delivering exceptional guest service by efficiently handling incoming and outgoing calls, assisting guests with inquiries, and providing necessary information about the hotel's amenities and services. With a warm and courteous demeanour, the Raffles Service Agent ensures that every guest's call is attended to promptly and professionally, leaving a lasting positive impression.

Sous Chef - Garde Manger

We are seeking a talented and dedicated Sous Chef specializing in Garde Manger to join our prestigious culinary team. The ideal candidate will bring creativity and a passion for cold cuisine, overseeing the preparation of exquisite salads, charcuterie, and other cold dishes that align with our five-star standards.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Lead the Garde Manger station, preparing and presenting high-quality cold dishes and appetizers.
• Develop innovative and seasonal menus that reflect culinary trends and guest preferences.
• Ensure all dishes are executed with precision, attention to detail, and in line with our luxury standards.
• Assist the Executive Chef in managing kitchen staff, providing training and mentorship on Garde Manger techniques and best practices.
• Collaborate with other kitchen stations to ensure cohesive service and timely execution of orders.
• Maintain the highest standards of food quality, presentation, and hygiene.
• Conduct regular quality checks on all Garde Manger preparations, ensuring consistency and excellence.
• Oversee inventory for the Garde Manger station, ensuring proper stock levels and minimizing waste.
• Assist in budgeting and cost control measures to optimize profitability while maintaining quality.
• Stay updated on current food trends, techniques, and presentations to continuously enhance the Garde Manger offerings.
• Contribute creative ideas for special events, banquets, and seasonal menus.

We are seeking a dynamic and experienced Restaurant Manager to oversee our all-day dining operations. The ideal candidate will be passionate about providing exceptional guest experiences and leading a team in a fast-paced environment.

• Oversee daily restaurant operations, ensuring smooth service and a high-quality guest experience.
• Manage inventory, ordering, and food preparation to maintain quality standards and minimize waste.
• Implement and uphold health and safety regulations.
• Recruit, train, and mentor staff to create a cohesive team environment.
• Schedule and supervise front-of-house and back-of-house staff.
• Foster a positive workplace culture that encourages staff engagement and development.
• Build and maintain strong relationships with guests to encourage repeat business.
• Handle guest feedback and resolve any issues promptly and professionally.
• Monitor dining experience to ensure high standards of service.
• Prepare and manage budgets, forecasts, and financial reports.
• Analyze sales trends and adjust strategies to meet financial goals.
• Oversee cash handling and ensure accurate financial procedures.
• Collaborate with the marketing team to develop and implement promotional activities and events.
• Monitor competitors and industry trends to keep the restaurant competitive.

The Head Butler is responsible for leading the Raffles Jakarta Butler Team, continually striving to provide emotional luxury for all guests. Reporting to the Director of Guest Experience, Quality and Loyalty, this role encompasses the management of the Butler team, execution of managerial duties, and any other tasks assigned by the management. Additionally, the Head Butler is accountable for achieving established targets.

• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative and qualitative targets

Job Purpose

This position is responsible in ensuring the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner's asset.  Structural aspects of the hotel as well as the maintenance of grounds and external facilities fall within the span of responsibility of the Chief Engineer.

Primary Responsibilities

Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members

• Supervise and manage daily activities of the department
• Ensure that all team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
• Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations
• Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors
• Supervise the maintenance and of repair the interior and exterior of buildings, hotel rooms and contents
• Ensure the execution and achievement of the hotel's preventive maintenance program
• Establish and maintain procedures with regards to the security and replenishment of the hotel’s inventory and assets, such as (not limited to) tools, supplies, equipment, furniture, televisions etc.
• May be responsible for determining the security requirements necessary to ensure that hotel property, employees, guests and patrons are protected against theft, crime, and other hazards, and/or manage the relationship with a third party security firm contracted for such purposes
• Monitor budget and control expenses within all areas of the department
• Participate in the preparation of the annual departmental operating budget and financial

Team Management

• Plan for future staffing needs
• Interview, select and recruit team members

• Identify and develop team members with potential. Mentor and train appropriate employees for upward growth

• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Comply with hotel and department policies and procedures at all times
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Job Purpose

This position is responsible for overseeing the day-to-day operations of the Reservations office, contributing to exceptional results in Guest, Colleague and Owner/Investor goals and outcomes.

Primary Responsibilities

Reservations Responsibilities

• Supervise Reservations Agent(s). Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
• Ensure information in any channel provided to guests is accurate and individualized
• Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Assist in preparing daily, weekly and monthly reports
• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
• Ensure smooth shift changes with proper pass-on to the next shift
• Report any equipment failures/problems & repair requests to Maintenance Department
• Respond to inquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Coordinate and communicate with all other departments to ensure a smooth operation

Team Management

• Interview, select and recruit direct reports when necessary
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and training as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Commis I – Banquet assists in the preparation and presentation of food for banquet events. As a Commis I, the primary goal is to support the culinary team in delivering high-quality dishes and ensuring guest satisfaction. This role involves following established recipes and portion sizes, executing cooking techniques under the guidance of senior chefs, and contributing to the overall organization and cleanliness of the kitchen. By working closely with the team, maintaining food safety standards, and continuously learning and developing culinary skills, the Commis I - Banquet plays a vital role in creating memorable dining experiences for guests attending banquet events in the hotel. 

The Junior Sous Chef oversees the culinary operations of the Raffles Cub. This role plays a crucial part in ensuring the smooth functioning of the kitchen, maintaining culinary excellence, and delivering exceptional dining experiences to guests. The Junior Sous Chef is responsible for supervising and coordinating the kitchen staff, assisting in menu planning and development, ensuring quality control, and upholding food safety and sanitation standards. By working closely with the senior culinary team, the Junior Sous Chef contributes to the overall success of the Raffles Club, upholds the hotel's culinary standards, and assists in creating memorable dining experiences for guests.

The Engineering Coordinator provides administrative support to the engineering department and assisting in the smooth coordination of its operations. The Engineering Coordinator plays a crucial role in managing paperwork, documentation, and records related to maintenance and engineering activities. They handle various administrative tasks such as scheduling appointments, organizing meetings, and preparing reports. Additionally, the Engineering Coordinator assists in maintaining communication channels between the engineering team and other hotel departments, as well as vendors, ensuring effective information flow. Their role is essential in facilitating efficient workflow, promoting effective communication, and contributing to the overall productivity of the engineering department, ultimately supporting the hotel's commitment to delivering a seamless experience for guests.

Customer relations

• Ensures that team organization remains flexible and ready to meet customer needs.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.

Professional Techniques / Production

• The Sales Administrator performs its duties within the framework defined by the chain and hotel norms and international regulations specified by the Assistant Director of Sales.
• Assist the Sales Executive and Manager in organizing the filing system of the Division / Department / Section.
• Ensure that stationery item stock is accounted for and well maintained.
• Organize the recording system for all incoming and outgoing correspondence and incoming telephone calls.
• Handle all typing work required. Take minutes of meetings.
• Assist in the dispatch and collection of correspondence in the hotel.
• Ensure the cleanliness of the office.
• Handle all incoming telephone calls and take messages.
• Assist in the packing of materials when required. e.g. hotel brochures, sales kits, giveaways etc.
• Is familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), and all necessary computer software programs.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.
• Keeps well-informed about the product

Team management and cross-departmental responsibilities

• Works in collaboration with the other departments

• Oversee the night operations of the hotel, ensuring a smooth and efficient service for all guests.
• Manage and support the night staff, including front desk and security.
• Handle guest inquiries, complaints, and emergencies, ensuring timely resolution and maintaining a high standard of customer service.
• Conduct nightly audits, including cash handling, end-of-day reports, and preparation for the next day’s operations.
• Take phone booking for reservations and monitor the overnight reservations email account.
• Ensure the safety and security of the hotel and its guests by monitoring security systems and conducting regular patrols.
• Liaise with other departments to ensure seamless operations and communication.
• Uphold the hotel’s standards and policies, ensuring compliance with health and safety regulations

• Identifies new reservations sales business to achieve personal and property revenue goals.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
• Responds to incoming reservations sales opportunities for the property
• Uses sales resources and administrative/support staff effectively.
• Assists in monitoring group reservation forecast data.
• Coordinates with sales to process rooming lists and reservation cards.
• Assists with monitoring accuracy of reservation sales orders within tracking systems.
• Tracks no-show reservations and processes charges as needed.
• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Assist with the setup and breakdown of banquet events, including arranging tables, chairs, linens, and other required items.
• Serve food and beverages during events, ensuring prompt and courteous service.
• Monitor guest needs during events and respond to requests in a timely manner.
• Maintain cleanliness and organization of banquet areas throughout the event.
• Assist with event preparations such as checking equipment and supplies, ensuring everything is in order before the event starts.
• Collaborate with other departments to ensure smooth event operations and guest satisfaction.
• Follow all safety and hygiene standards as required by the hotel.

We are looking for a sommelier to oversee our wine menu and offer recommendations on the best pairings. The responsibilities of sommeliers include supervising wine serving, collaborating with winemakers to upgrade selections, and providing wine recommendations to guests.

To be successful as a sommelier, you should demonstrate a friendly personality, strong knowledge of food and wine pairings, and good interpersonal skills. Ultimately, a top-notch sommelier should have an understanding of the wine making process, ability to create exquisite food and wine pairings, and be available for travel.

General Duties

• Greet the guest, present menu, help with guest choice, making suggestions, takes order and serves food & beverage according to standard procedures.
• Set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes.
• Process drink orders in proper calling order directly from service staff, to check for correct number of drinks and manage billing quickly and efficiently.
• To make all cocktails in accordance with beverage standard, using full standard measures.
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
• The ability to ensure that the bar is stocked and all side opening and closing duties are completed.
• Clean glasses, utensils, and bar equipment.
• Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins.
• Checks on guest satisfaction, attends to guest needs and complaints with proper follow up by informing the Management or Senior Team Leader.
• Presents check, performs cashiering function, bid guest farewell and invite them to come back.
• Maintains cleanliness of work place by performing clearing functions.
• Attends all meetings and trainings as conducted.
• Create best spoke cocktail and mocktail for new menus
• Performs food runner duties as required.
• Answer phone calls.
• Carry out light cleaning and maintenance of bar/restaurant.
• Dispense beverages
• Take table reservations and effectively control the flow of the guests in the restaurant ensuring
• Comply with hotel and department policies and procedures at all times.
• Help implement work simplification and necessary changes
• Ensure miss-en-place is carried out before each shift
• Following up in proper billing procedures

We are accepting internship for International Students in these departments:

1. Front Office

2. Quality

3. Food & Beverage