Total 44 Manager job vacancies in Donggala, Central Sulawesi

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic

• Analyze and submit month-end reports and identify deviation from business plan goals

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet

• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to General Manager upon completion of promotion

• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required
• Take charge of banquet event operation
• Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments.
• Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log
• Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
• Plan the manning allocation/work assignment per Banquet event
• Supervise the maintenance of service standards during banquet service operations
• Motivate, supervise and discipline team members to ensure their capabilities and degree of professionalism meet the needs of guests and the organization
• Interview, select and recruit Banquet employees
• Ensure that new hire induction and required trainings are completed within three months of employment
• Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards
• Identify and develop team members with potential
• Conduct performance review with the team
• Develop, conduct and maintain records of all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll data & absence and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

What you’ll do…

• Ensure all our guests feel they are treated as individuals and will want to return.
• Coach and mentor our talented team of individuals to reach their full potential, encouraging them to become well rounded employees.
• Ensure that all hotel Standard Operating Procedures are trained and adhered to.
• Monitor the performance of the team and give regular feedback.
• Ensure a good relationship is maintained between Front Office, Housekeeping and Engineering-Maintenance, also Sales and Marketing.
• Pro-actively identify opportunities to improve and enhance processes and procedures.
• Be fully aware, and competent in, all health and safety security procedures and policies.
• Be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Responsible for the accurate completion of all Talent and Culture documentation including attendance, schedule, recruitment, disciplinary, grievance and appraisal documentation.
• Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and vendors.
• Foster and promote a good working relationship with our Food & Beverage Service.

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Banjarnegara

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Memastikan seluruh KPI Cabang di lingkup Area dapat dicapai dengan baik
• Memastikan kualitas dan kuantitas portofolio berkembang sesuai dengan tujuan dan sasaran yang ditetapkan oleh Amartha
• Memastikan proses perekrutan, pelayanan dan pendampingan mitra dilakukan sesuai dengan SOP dan
• Memastikan strategi, pengelolaan, proses dan operasional seluruh cabang dalam lingkup area yang dibina
• Memastikan keseluruhan administrasi kantor cabang lengkap dan tertib.
• Memastikan operasional kantor cabang dapat berjalan dengan baik dengan memastikan perizinan, infrastruktur, inventaris terpenuhi.
• Memastikan bahwa kebijakan dan prosedur secara ketat ditaati oleh semua staf di kantor cabang
• Memastikan seluruh staf memberikan kinerja terbaik dengan memperoleh training, pemantauan kinerja dan pengelolaan konflik.
• Memastikan operasional cabang di Regionalnya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin minimal 2 Cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman minimal 2 tahun di Micro Finance sebagai Koordinator/Supervisor/Kepala Cabang/Area Manager
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh regional Jawa Tengah

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MidPlaza Holding is seeking a skilled and experienced Legal Manager. As the Legal Manager, you will be responsible for overseeing all legal matters for the organization, ensuring compliance with applicable laws and regulations, and providing legal advice and guidance to the management team. You will work closely with internal and external stakeholders, managing contracts and license, resolving disputes, litigation, and supporting business transactions. The ideal candidate will have a strong legal background, excellent communication and negotiation skills, and the ability to handle complex legal issues.

Responsibilities:

• Provide legal guidance and support to senior management and various departments within the organization.
• Advise on legal issues related to corporate governance, compliance, contracts, IPR, employment law, M&A and other areas relevant to the business.
• Draft, review, negotiate, and finalize contracts, agreements, and other legal documents.
• Develop and implement compliance programs, conduct compliance audits and risk assessments to identify potential legal risks and develop strategies to mitigate them.
• Stay updated on changes in relevant laws and regulations to ensure the organization remains compliant.
• Assist with corporate governance matters, including board meetings, annual reports, corporate filings, and compliance with corporate governance best practices.
• Assess potential litigation risks, oversee and manage litigation matters, and develop legal strategies.
• Manage the organization's intellectual property portfolio, including trademarks, patents, copyrights, and trade secrets.
• Conduct intellectual property searches and assist with the registration and enforcement of IPR.
• Provide guidance on employment law matters and ensure compliance with labor laws and regulations.
• Collaborate with other departments to address legal issues and support business initiatives.
• Serve as a liaison between the legal department and other areas of the organization.
• Represent the organization in legal proceedings, negotiations, and interactions with external parties.

• Law degree from reputable school.
• Four to five years of relevant experience at prominent corporate law firms or in-house counsel, preferably in roles involving corporate law, contract negotiation, compliance, and risk management.
• Experience in areas such as mergers and acquisitions, intellectual property, employment law, and regulatory compliance can be beneficial.
• Strong leadership/managerial and communication skills.
• Possess analytical and problem-solving skills as well as understanding of business principles and practices.

We are seeking a highly motivated Chinese Sales Manager (Native) to join our team at AYANA Hospitality. As a Sales Manager, you will be responsible for driving sales and revenue growth in the Chinese market, as well as maintaining and building strong relationships with clients.

Responsibilities:

• Develop and implement sales strategies to achieve sales targets in the Chinese market
• Identify and acquire new business opportunities by conducting market research and analyzing customer needs
• Build and maintain strong relationships with existing clients, understanding their business objectives and providing excellent customer service
• Prepare sales proposals, presentations, and contracts
• Negotiate and close sales deals
• Collaborate with internal teams to ensure smooth execution of sales activities
• Monitor and analyze market trends and competitors' activities

• Native Chinese speaker, fluent in Mandarin and English
• Previous experience in sales, preferably in the hospitality industry
• Proven track record of achieving sales targets
• Strong negotiation and presentation skills
• Excellent interpersonal and communication skills
• Ability to build and maintain relationships with clients
• Good analytical and problem-solving abilities
• Willingness to travel as required
• Bachelor's degree in Business Administration, Marketing, or a related field

We are looking for an Assistant Front Office Manager to join our team at AYANA Hospitality. As an Assistant Front Office Manager, you will be responsible for overseeing the daily operations of the front office, ensuring a seamless guest experience and maintaining high service standards.

Your duties will include supervising the front office staff, managing room reservations, handling guest inquiries and complaints, and coordinating with other departments to ensure guest satisfaction. You will also assist the Front Office Manager in staff training, performance evaluations, and budget management.

The ideal candidate should have previous experience in a similar role within the hospitality industry, excellent communication and leadership skills, and the ability to handle high-pressure situations. Proficiency in hotel management software, such as Opera or PMS, is preferred.

• Minimum of 2 years of experience in an Assistant Front Office Manager role in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong leadership and supervisory skills.
• Proficiency in hotel management software, such as Opera.
• Customer service-focused with the ability to handle guest inquiries and complaints effectively.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work well under pressure and in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Moladin adalah platform fintech untuk mobilitas terkemuka di Indonesia dengan solusi pembiayaan end to end untuk semua pemain di ekosistem mobil bekas dan kendaraan listrik (EV). Moladin memberdayakan lebih dari 26.000 agen dan UMKM dealer mobil bekas dalam network yang berkembang pesat, dan memberikan akses pembiayaan yang lebih baik kepada konsumen mobil bekas melalui penjaminan pinjaman yang berbasis digital. Hal ini didukung oleh keahlian Moladin dalam operasional mobil bekas yang kuat dengan cabang dan warehouse di lebih dari 100 kota; AI/IoT yang terdepan di industri, dan kemitraan dengan seluruh perusahaan pembiayaan mobil terkemuka di seluruh Indonesia. Serta dukungan dari PT Moladin Finance Indonesia yang berizin dan diawasi oleh Otoritas Jasa Keuangan (OJK). Visi Moladin adalah menjadi katalis perubahan positif dalam mobilitas fisik dan sosial semua orang yang terlibat di dalamnya (“Mobilitas untuk semua”). Untuk informasi lebih lanjut terkait Moladin kunjungi kami di https://moladin.com

Responsibilities

• Memimpin operational dan sales team untuk mencapai target penjualan dan profitabilitas.
• Mengembangkan strategi yang berkelanjutan untuk car refinancing business dengan merekrut jaringan agen dan membuka channel akuisisi baru.
• Memastikan pertumbuhan portofolio dan menjaga kualitas kredit keseluruhan portofolio di cabang.

• Pendidikan minimal D3 terbuka untuk semua jurusan.

• Memiliki pengalaman minimal 5 tahun sebagai Marketing Head atau 3 tahun sebagai Branch Manager di bidang car financing atau refinancing di industri multifinance.
• Memahami mengenai auto loan business dengan penekanan khusus pada car refinancing business.
• Memiliki jaringan yang kuat dalam car financing dan refinancing di area yang ditentukan.
• Terampil dalam memimpin dan mampu bekerja secara kolaboratif dengan tim.
• Memiliki kemampuan komunikasi dan interpersonal yang baik, kemampuan pemecahan masalah serta analisis yang kuat.
• Terbiasa bekerja dengan target serta memiliki kemampuan dalam negosiasi.

Notes

- Batas waktu pendaftaran lowongan berakhir pada hari Minggu, 25 Februari 2024.

- Langkah berikutnya setelah apply adalah pengisian formulir seleksi yang akan dikirimkan melalui email. Pastikan untuk memeriksa email Anda secara berkala.

Moladin adalah platform fintech untuk mobilitas terkemuka di Indonesia dengan solusi pembiayaan end to end untuk semua pemain di ekosistem mobil bekas dan kendaraan listrik (EV). Moladin memberdayakan lebih dari 26.000 agen dan UMKM dealer mobil bekas dalam network yang berkembang pesat, dan memberikan akses pembiayaan yang lebih baik kepada konsumen mobil bekas melalui penjaminan pinjaman yang berbasis digital. Hal ini didukung oleh keahlian Moladin dalam operasional mobil bekas yang kuat dengan cabang dan warehouse di lebih dari 100 kota; AI/IoT yang terdepan di industri, dan kemitraan dengan seluruh perusahaan pembiayaan mobil terkemuka di seluruh Indonesia. Serta dukungan dari PT Moladin Finance Indonesia yang berizin dan diawasi oleh Otoritas Jasa Keuangan (OJK). Visi Moladin adalah menjadi katalis perubahan positif dalam mobilitas fisik dan sosial semua orang yang terlibat di dalamnya (“Mobilitas untuk semua”). Untuk informasi lebih lanjut terkait Moladin kunjungi kami di https://moladin.com

Responsibilities

• Memimpin operational dan sales team untuk mencapai target penjualan dan profitabilitas.
• Mengembangkan strategi yang berkelanjutan untuk car refinancing business dengan merekrut jaringan agen dan membuka channel akuisisi baru.
• Memastikan pertumbuhan portofolio dan menjaga kualitas kredit keseluruhan portofolio di cabang.

• Pendidikan minimal D3 terbuka untuk semua jurusan.

• Memiliki pengalaman minimal 5 tahun sebagai Marketing Head atau 3 tahun sebagai Branch Manager di bidang car financing atau refinancing di industri multifinance.
• Memahami mengenai auto loan business dengan penekanan khusus pada car refinancing business.
• Memiliki jaringan yang kuat dalam car financing dan refinancing di area yang ditentukan.
• Terampil dalam memimpin dan mampu bekerja secara kolaboratif dengan tim.
• Memiliki kemampuan komunikasi dan interpersonal yang baik, kemampuan pemecahan masalah serta analisis yang kuat.
• Terbiasa bekerja dengan target serta memiliki kemampuan dalam negosiasi.

Notes

- Batas waktu pendaftaran lowongan berakhir pada hari Minggu, 18 Februari 2024.

- Langkah berikutnya setelah apply adalah pengisian formulir seleksi yang akan dikirimkan melalui email. Pastikan untuk memeriksa email Anda secara berkala.

MidPlaza Holding is seeking a talented and experienced Recruitment Manager to join one of our business units, based in Jakarta. As a Recruitment Manager, you will be responsible for overseeing the entire recruitment process, from sourcing and screening candidates to conducting interviews and making hiring decisions. You will play a crucial role in identifying top talent and ensuring a smooth and efficient hiring process. The ideal candidate will have a strong background in recruitment, excellent communication and interpersonal skills, and a strategic mindset.

Responsibilities:

• Develop and implement effective recruitment strategies to attract top talent.
• Source and screen candidates, conduct interviews, and assess candidate qualifications and fit.
• Collaborate with hiring managers to identify staffing needs and requirements.
• Manage the end-to-end recruitment process, including job postings, interview scheduling, and offer negotiation.
• Build and maintain a network of potential candidates through proactive sourcing.
• Maintain accurate and up-to-date candidate records in the ATS system.
• Ensure compliance with all relevant employment laws and regulations.
• Stay up-to-date with industry trends and best practices in recruitment.

• Bachelor's degree in Human Resources or related field.
• Minimum 5 years of experience in recruitment, preferably in a managerial role.
• Proven track record of sourcing and hiring top talent.
• Strong knowledge of recruitment best practices and current trends.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with candidates and hiring managers.
• Strong organizational and time management skills.
• Proficiency in recruitment software.
• Experience in the hospitality industry is a plus.

Moladin adalah platform fintech untuk mobilitas terkemuka di Indonesia dengan solusi pembiayaan end to end untuk semua pemain di ekosistem mobil bekas dan kendaraan listrik (EV). Moladin memberdayakan lebih dari 26.000 agen dan UMKM dealer mobil bekas dalam network yang berkembang pesat, dan memberikan akses pembiayaan yang lebih baik kepada konsumen mobil bekas melalui penjaminan pinjaman yang berbasis digital. Hal ini didukung oleh keahlian Moladin dalam operasional mobil bekas yang kuat dengan cabang dan warehouse di lebih dari 100 kota; AI/IoT yang terdepan di industri, dan kemitraan dengan seluruh perusahaan pembiayaan mobil terkemuka di seluruh Indonesia. Serta dukungan dari PT Moladin Finance Indonesia yang berizin dan diawasi oleh Otoritas Jasa Keuangan (OJK). Visi Moladin adalah menjadi katalis perubahan positif dalam mobilitas fisik dan sosial semua orang yang terlibat di dalamnya (“Mobilitas untuk semua”). Untuk informasi lebih lanjut terkait Moladin kunjungi kami di https://moladin.com

Responsibilities

• Memimpin operational dan sales team untuk mencapai target penjualan dan profitabilitas.
• Mengembangkan strategi yang berkelanjutan untuk car refinancing business dengan merekrut jaringan agen dan membuka channel akuisisi baru.
• Memastikan pertumbuhan portofolio dan menjaga kualitas kredit keseluruhan portofolio di cabang.

• Pendidikan minimal D3 terbuka untuk semua jurusan.

• Memiliki pengalaman minimal 5 tahun sebagai Marketing Head atau 3 tahun sebagai Branch Manager di bidang car financing atau refinancing di industri multifinance.
• Memahami mengenai auto loan business dengan penekanan khusus pada car refinancing business.
• Memiliki jaringan yang kuat dalam car financing dan refinancing di area yang ditentukan.
• Terampil dalam memimpin dan mampu bekerja secara kolaboratif dengan tim.
• Memiliki kemampuan komunikasi dan interpersonal yang baik, kemampuan pemecahan masalah serta analisis yang kuat.
• Terbiasa bekerja dengan target serta memiliki kemampuan dalam negosiasi.

Notes

- Batas waktu pendaftaran lowongan berakhir pada hari Minggu, 11 Februari 2024.

- Langkah berikutnya setelah apply adalah pengisian formulir seleksi yang akan dikirimkan melalui email. Pastikan untuk memeriksa email Anda secara berkala.

Moladin is Indonesia’s leading used car fintech and marketplace. We are transforming the used car industry by empowering all players using our proprietary operational, financing, AI and IoT capabilities. We target to continue to grow strongly and explore more opportunities in the coming years. As a Tech start-up, we have one of the most seasoned and deep management teams plus have received strong financial backing from top investors including Sequoia Capital, Rocket Internet, East Ventures, Northstar and DST Global. We have offices based in Indonesia and an office in Singapore. Please refer to our website at https://moladin.com/en/ for more information.

Moladin is seeking an Ops & Planning Manager to join their team. As the Ops & Planning Manager, you will oversee the day-to-day operations of the company and play a critical role in planning and executing Moladin's strategic initiatives.

Responsibilities

• Strategize with executives on company's objectives and map out plans to maximize growth potential
• Monitor expenses and budgets to ensure financial health of the company
• Critically evaluate and define business metrics; develop analysis that lead to actionable insights to support the continuous optimization of incentives and operations.
• Identify opportunities for automation and optimization for various processes.
• Create and maintain reports on company metrics and KPIs to assist with decision making
• Lead preparation of cross functional weekly / biweekly cadences. This includes providing of timely and accurate financial management information and analysis for performance monitoring and decision-making.
• Conduct experiments and launch initiatives to increase transactions number.

• Minimum 5 years working experience in relevant workstream (E-commerce, Management Consulting)
• Strong analytical skills and enjoy working with numbers.
• Ability to develop and execute complex operational plans with a focus on strategic initiatives.
• Strong analytical and problem-solving skills to identify trends and opportunities for growth.
• Experience working with cross-functional teams to execute projects and initiatives.
• Strong in multiple tasks and able to manage projects end to end.
• Proficiency with data analysis tools, such as Excel or Google Sheets.
• Basic knowledge of SQL is a plus.
• Fluent in English and Bahasa Indonesia.

Summary of Responsibilities:

Reporting to Director of Sales and working closely with Food & Beverage Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service to the Revenue,
• Responsible for planning, promotion and managing all Wedding and Social events
• Receive and convert incoming inquiries to achieve targets and maximize revenue
• Seek opportunities to increase sales and conversions within the Team
• Manage an events schedule to maximize yield
• Focus on a consistently executed up-selling approach
• Be aware of trends and propose ideas to build the range and quality of Catering &Events, consistently wowing our guests with creative and innovative ideas
• Build strong relationships with customers and to fully understand their needs
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events to full satisfaction of client
• Maintain exceptional levels of guest service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Participate in hotel promotional activities.

We are looking for a Front Office Manager to manage our Front Office operation. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also manage all front desk activities, including calls, reservations and guests services. As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our Front Office team provide professional and friendly service to our customers.

• Proven work experience as a Front Office Manager for minimum of 2 years or 4 years in a managerial role
• Diploma/ Bachelor’s degree in hospitality management or relevant field
• Proficiency in English (oral and written)
• Solid knowledge of OPERA Hotel System and proficient in the use of Microsoft Office
• Excellent communication and good writing skills
• Effective Leadership skills, open minded, problem solver and organizational abilities

AYANA Midplaza Jakarta is seeking a highly motivated and experienced Reservation Manager to join our dynamic team. In this role, you will be responsible for overseeing all aspects of the reservation process and ensuring guest satisfaction. Your key responsibilities will include managing hotel inventory, cross selling and maximizing hotel occupancy and revenue, providing excellent customer service, and training and supervising reservation staff. You will work closely with other departments to ensure a smooth and efficient reservation process.

• Minimum 2 years of experience in a similar role
• Bachelor's degree in Hospitality or a related field
• Proficiency in hotel reservation systems (e.g. Opera)
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Fluency in English and good writing skill

MidPlaza Holding is seeking an Assistant Operations Manager to join our team at MidPlaza Building. As an Assistant Operations Manager, you will assist in overseeing the day-to-day operations of the building, ensuring a smooth and efficient working environment for our tenants and visitors. This role requires strong leadership skills, excellent problem-solving abilities, and a proactive approach to managing operations.

Responsibilities:

• Ensuring all the building equipment and its facilities are well functioned and fully maintained.
• Achieving target of customer satisfactions by preparing plan, improvement, and maintaining the quality of service including handling complaints and problem solving, and any other related aspects.
• Preparing operational budget and monitoring operational costs to be in line with budget.
• Ensuring all matters pertaining to permits, licenses and any other administrative duties of building operation are valid and updated.
• Conducting routine operational control activities.
• Preparing operational reports.
• Acting as the representative of the company for any matters related to government, local community, and vendor.
• Coordinating with HR Department on matters pertaining to the operation department’s staff such as updating the number of operational staff, training arrangements, process of recruitment, etc.

• Bachelor's degree in related field.
• Minimum 3 years of experience in a similar role.
• Experience in building management or any other similar job.
• Possess good knowledge in handling operational activities; good communications, writing skills, and verifying tasks and project management.
• Strong leadership and management skills, with the ability to motivate and lead a team.
• Excellent problem-solving and decision-making abilities.

• Memastikan seluruh KPI Cabang di lingkup Area dapat dicapai dengan baik
• Memastikan kualitas dan kuantitas portofolio berkembang sesuai dengan tujuan dan sasaran yang ditetapkan oleh Amartha
• Memastikan proses perekrutan, pelayanan dan pendampingan mitra dilakukan sesuai dengan SOP dan
• Memastikan strategi, pengelolaan, proses dan operasional seluruh cabang dalam lingkup area yang dibina
• Memastikan keseluruhan administrasi kantor cabang lengkap dan tertib.
• Memastikan operasional kantor cabang dapat berjalan dengan baik dengan memastikan perizinan, infrastruktur, inventaris terpenuhi.
• Memastikan bahwa kebijakan dan prosedur secara ketat ditaati oleh semua staf di kantor cabang
• Memastikan seluruh staf memberikan kinerja terbaik dengan memperoleh training, pemantauan kinerja dan pengelolaan konflik.
• Memastikan operasional cabang di Regionalnya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin minimal 2 Cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman minimal 2 tahun di Micro Finance sebagai Koordinator/Supervisor/Kepala Cabang/Area Manager
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh regional Kalimantan Tengah

• Manage prospecting activity to meet and build relationships with prospective sales partners to grow sales. Acquisition and developing new merchants like promotion activities with principles and retail collaboration. 

• Handling promotional system in store, marketing program and sales analytics

• Design, prepare and manage marketing and other promotion activities including promotional material to support marketing activity and grow sales in the company. 

• Actively assess and evaluate sales results in regular sales & marketing meetings, including: providing data and feedback on current market trends. 

• Propose activities or actions that will improve the sales performance 

• Manage sales performance of key accounts portfolio. 

• Sales performance for consumer financing business, develop, & planning merchant also penetrate market for traditional and modern and create strategy and planning - Developing and sustaining solid relationships with key clients that bring in the most income for the company.

• Addressing and resolving key clients' complaints. 

• Acting as the main point of contact between key clients and internal teams.