Operation

• Carry out planned and unplanned maintenance programs for the various systems such as (not limited to) the following : Air-conditioning & electrical, refrigeration, FLS equipment, building maintenance including furniture & fixtures, painting, parts renewal & repairs, kitchen and laundry equipment, low voltage (LV), guest rooms, F&B outlets, function/banquet areas, front/back of the house, plumbing & drainage
• Communicate with engineering management and team leader with regards to possible improvements to increase efficiency
• Co-ordinate and inform engineering management and team leader of any disruptions to service of any kind
• Always implement safe work practices, efficient methods, proper preventative maintenance and repair
• Develop skills through training and hands on experience
• Comply with hotel and department policies and procedures at all times

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Comply with hotel and department policies and procedures at all times
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

•Pendidikan Min. S1 (Diutamakan S1 Teknik Informatika)

•Menguasai pengetahuan tentang Query SQL Oracle dan Basis Data

•Menguasai bahasa pemrograman Web dengan baik

•Baik dalam pemikiran analitis & pemecahan masalah

Kualifikasi

•Pendidikan Min. S1 (Diutamakan S1 Accounting)

•Memiliki pemahaman yang baik untuk akuntansi di bidang manufaktur

•Dapat menganalisa modul sistem proses bisnis AP & AR

•Pendidikan Min. S1 (Diutamakan Teknik Komputer)

•Memiliki pemahaman yang baik dalam Administrasi server Window

•Memiliki Pemahaman dalam Pemrograman Wonderware Intouch

•Memiliki pengetahuan yang mendalam tentang bahasa C++: logika pemrograman, struktur data array, dan konsep OOP (pemrograman berorientasi objek), pengkodean program C#, intouch

•Administrasi, bahasa server SQL

Responsible of plan, manage, and execute IT general activities especially in system and application development in company.

Ruang Lingkup Pekerjaan:

• Bekerja onsite dengan penjadwalan shift (L0/L1)
• Bertugas sebagai application support helpdesk dan operator aplikasi (L0)
• Melakukan koordinasi dengan IT engineer lainnya (L0/L1)
• Melakukan monitoring sistem dan troubleshoot (L1)

• Ability to work creatively and analytically in a problem-solving environment.
• Desire to work in an information systems environment.
• Good communication (written & oral) and interpersonal skills.
• Ability to work with Microsoft Office (Excel, Word, and Power Point)

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Description of Duties:

• Maintain, upgrade and monitor the company network and outlets (Firewall, Wi-Fi, Switches & VPN).
• Install, configure, troubleshoot ongoing usability of computers, telephony, printers, mobile devices management.
• Prepare and maintain the records of incident, software licences and other IT assets inventory.
• Ensure availability of IT infrastructure services to authorized users including Active directory, Print, Mail, and Windows servers.
• Good Knowledge troubleshooting, problem identification, problem resolution and/or resolution recommendation activities to first level team
• Source, manage and work with the designated vendors to ensure the smooth operations and maintenance of the company’s IT infrastructure, telephony, data recovery and desktop/laptop computer support.
• Establish the IT guidelines and security policies to educate the employees on good IT practices.
• Perform any job-related duties as assigned by the superior

Knowledge and Skills:

• 3-5 years of IT experience with a minimum of 1 year in providing end-user support
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and telecommunication systems.
• A strong team player with ability to work in a collaborative environment

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/career
If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

Our client is a global airlines and aviation company.

We are looking for an experienced IT Head for their growing team in Indonesia.

Job Requirements

• Research and Development: Stay up to date with emerging technologies and drive innovation within the IT department.
• Budget Management: Prepare and monitor the IT budget, ensuring cost-effectiveness
• Infrastructure Planning: Plan and implement new IT infrastructure and coordinate expansion plans for new stations
• System Consolidation: Consolidate IT systems and operations for the Indonesia Business to reduce costs and improve performance
• Project and Performance Monitoring: Monitor major projects and overall IT performance and review the adequacy and allocation of IT resources
• Standardization and Global Solutions: Promote standard approaches and global solutions for business needs, ensuring they cover business requirements and actively seeking opportunities to fill gaps
• User Efficiency: Ensure users utilize IT solutions effectively and efficiently
• Global Procedure Implementation: Implement Global IT procedures, actively monitor, and advise on improvement opportunities for better IT processes
• Data Security: Ensure the security of data, network access, and backup systems, certified by ISO 27001
• Disaster Recovery: Create and administer disaster recovery plans
• Problem Resolution: Identify problematic areas and implement strategic solutions in a timely manner
• Priority Coordination: Coordinate priorities between the IT department and user departments
• Staff Management: Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance

Candidate Requirements

• Bachelor's degree in engineering
• Advanced English
• Experience in a multi-national company and in working with different cultures and countries
• International aviation background, experience in ground handling and cargo business
• Minimum 8 years experience
• Strong analytical and problem-solving skills, with a high level of attention to details
• Teamwork-oriented with good communication and interpersonal skills
• Excellent written and verbal communication skills
• Proven experience and knowledge in effective people management

Qode's client - a leading company in the field of technology in Indonesia. It's a technology partner of choice for software development, delivering a broad range of web, mobile, and desktop controls coupled with a service-oriented approach throughout the entire application life cycle.

Job Descriptions:

• Be the point of contact for IT related services
• Team-work with Recruitment and CRO Team
• Prepare quotations, service agreements, and tenders within set deadlines and ensure that they have followed the correct prices, discounts, and additional Fee of service
• Monitoring job execution and completion as per service promised date
• Follow-up, monitor, and report on all pending activities to the customer
• Point of contact for customers with queries about job orders or job completion
• Review and create report of customer’s account every month through accounts receivable and solve all identified issues
• Build and foster collaboration with internal teams involved in service delivery
• Proactively keep in touch with clients, maintaining and expanding relationships with existing clients
• Be a good listener for client’s needs and giving the feedback to offer the most suitable solution
• Capture and inform new market trends and regulations
• Coordinate with Client Networks, external resources, and government authorities to provide solutions for key customers
• To perform job-related responsibilities and tasks other than those specifically presented in this description

Job Requirements:

• Must possess at least a Diploma Degree, in any field
• Minimum 3 years of relevant experiences
• Fluent in Bahasa Indonesia and English (verbal, written, and comprehension)
• Excellent customer service & Managerial skills
• Having experience in IT Resourcing/IT Manage Service company is mandatory
• Good communication, negotiation, and interpersonal skills
• Teamwork player toward a common goals
• Understanding the Recruitment end to end processes
• Good organizational and time management skills
• Having an ability to work under pressure and to deadlines
• Having an ability to work independently and as a team
• Must be able to work accurately with great attention to detail

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Min. lulusan SMA/SMK/MAN/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Bersedia bekerja dengan mobilitas tinggi
• Lebih disukai apabila memiliki pengalaman di perusahaan jasa
• Mampu mengendarai kendaraan roda dua dan roda empat
• Memiliki SIM C, disenangi memiliki SIM A
• Penempatan : Jakarta Timr, Jakarta Utrara, dan Sekitarnya

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

Hi Everyone, PT Asuransi Jiwa Inhealth Indonesia Official (Mandiri Inhealth) is currently looking for suitable candidates to fill the position of Senior IT Security for our Head Office at Mega Kuningan, South Jakarta. Here are some of the details :

• Bachelor’s degree in Information Technology or System Information or a related field.
• Minimum of 5-10 years as a IT Security or IT Cyber Security
• Familiar with common security controls and security flaws for modern Mobile Application, Web Applications, APIs and Cloud Infrastructure
• Understands the OWASP testing methodology
• Manage reporting related Information System Security status
• Manage operational SIEM & Information System Security day to day
• Familiar with common security controls and security standard such as NIST
• Offensive Security certifications is an advantage such as CEH Pratical or OSCP /OSCE certifiied

IT Staf

• Actively seek out new Sales opportunities through partnership, networking, etc.
• Plan and build a solid pipeline on qualified sales opportunities and proactively follow up leads.
• Prepare sales proposals and quotations.
• Negotiate/close deals and handle complaints or objections.
• Responsible for managing and pursuing new sales prospects and maintaining customer satisfaction.

• Minimum 1 year of experience in IT Sales or related field.
• Bachelor degree in Communication, Marketing, Information System or related qualification.
• Experienced in selling ERP Software (SAP, Oracle, etc), experience in selling Odoo is a plus.
• Target oriented.
• Quick learner, and a strong team player.
• Having good in English.

• Be the point of contact for IT related services
• Team-work with Recruitment and CRO Team
• Prepare quotations, service agreements, and tenders within set deadlines and ensure that they have followed the correct prices, discounts, and additional Fee of service
• Monitoring job execution and completion as per service promised date
• Follow-up, monitor, and report on all pending activities to the customer
• Point of contact for customers with queries about job orders or job completion
• Review and create report of customer’s account every month through accounts receivable and solve all identified issues
• Build and foster collaboration with internal teams involved in service delivery
• Proactively keep in touch with clients, maintaining and expanding relationships with existing clients
• Be a good listener for client’s needs and giving the feedback to offer the most suitable solution
• Capture and inform new market trends and regulations
• Coordinate with Client Networks, external resources, and government authorities to provide solutions for key customers
• To perform job-related responsibilities and tasks other than those specifically presented in this description

• Must possess at least a Diploma Degree, in any field
• Minimum 3 years of relevant experiences
• Fluent in Bahasa Indonesia and English (verbal, written, and comprehension)
• Excellent customer service & Managerial skills
• Having experience in IT Resourcing/IT Manage Service company is mandatory
• Good communication, negotiation, and interpersonal skills
• Teamwork player toward a common goals
• Understanding the Recruitment end to end processes
• Good organizational and time management skills
• Having an ability to work under pressure and to deadlines
• Having an ability to work independently and as a team
• Must be able to work accurately with great attention to detail

• To be involved in day-to-day audit work on operation and to advice the Hotel Manager for any uncharacteristic happenings.
• To provide a courteous, professional, efficient and flexible service at all times, following ACCOR/FRS Standards of Performance.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
• To be entirely flexible and adapt to rotate within the different sub departments of the Admin & General Division or any other Department of the hotel as assigned.
• To perform all duties and tasks when rotated or assigned to another Department as per established standards for that Department.
• To be fully conversant with all services and facilities offered by the hotel.
• To assist authorized users in relation to operation of the hotel’s IT system hardware, various modules and supporting personal computers.
• To ensure that preventive maintenance required by any IT equipment in the hotel is carried out appropriately.
• To coordinate the timely repair and return to service of any faulty systems or items of equipment.
• To establish and implement procedures to ensure the backup of data in any IT system.
• To rebuild data corrupted by either hardware or software faults.
• To coordinate the investigation and timely handling of any software fault reports or enhancement requests.
• To set up emergency procedures to continue the operation of the hotel in the event of system failure.
• To provide manuals on the use of any IT systems and incorporate those manuals into the relevant operating procedures of the hotel.
• To arrange the distribution of Night Audit and other regularly system-produced reports.
• To establish necessary security measures to prevent unauthorized access to the IT systems.
• To provide technical assistance to internal or external Audit staff.
• To work with the Sales & Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.
• To ensure the continuous availability of a hierarchy to deal with an emergency in any essential IT system.
• To ensure the availability of any stationery or consumables required by any IT systems.
• To keep the software in the Property Management System up to the current release as instructed by the Regional IT.
• To advise the management of the hotel on additional facilities that could be provided by existing or further IT systems and technological advances.
• To ensure that all licenses and annual maintenance contracts are complete and up to date
• To prepare weekly work schedules in accordance with workload and priorities for the approval by the Hotel Manager
• To project at all times a positive and motivated attitude and exercise self control.
• To carry out quarterly, bi-yearly, yearly inventory of operating equipment.

About Us

Jitera, Inc. is a startup company from Japan that makes software to automate the development of mobile and web applications. Our product can be called as No-Code, Low-Code, and code generator. By using our product, customers can develop software 10 times faster.

As the characteristics of our company, we are a team of professionals working remotely, and we have a track record of significant growth over the past year in terms of revenue, product development, and team members.

Job Overview

Our business is growing steadily, so we are expanding our human resources team to seek awesome and professional talents globally. We are looking for Senior Recruiter who will be responsible for sourcing, attracting, interviewing prospective employees to find the perfect match for a company's long-term goals.

Responsibilities:

• Overseeing the full 360 recruitment cycle including sourcing, screening, hiring, compliance, onboarding/Off boarding, conducting 1 on1 with internal employees and solving the problem if needed, helping with hiring documentation, etc.
• Developing a pool of qualified candidates using various sourcing strategies and methodologies.
• Collaborating with the HRBP Team to determine appropriate sourcing strategy.
• Communicating and dealing with external stakeholders to define and modify requirements, time management, and insurance in relation to contract management and human resources processes.
• Creating and maintaining strong networking relationships with internal and external stakeholders.
• Full life cycle recruitment efforts and client relationship management primarily for assigned departments.
• Providing analytical and well-documented recruiting reports to the Department Head and the rest of the hiring team.

Qualifications:

• Proven 3-5 years of work experience as a Senior Recruiter (either in-house) focused on full life cycle recruitment (180/360 recruitment) managing all phases of the process.
• Scaling remote teams from scratch and working experience with APAC teams.
• Prior ATS experience. Workable is a plus.
• Excellent problem-solving skills and decision-making aptitude.
• Willing to work in a fast-paced information technology environment.
• Comfortable in working 100% remotely and independently with minimal supervision.
• Fluency in the English language.

• Premium insurance, private health insurance
• MacBook provided
• Unlimited Paid Time Off
• Tax payment (maximum 10% of salary)
• Special events, occasions celebrations, and gifts
• Co-working space
• Sponsorship for classes according to your demand. For instance, we’re providing English classes and some classes on Udemy.

We at LAN-IT 24 (Germany) are currently looking for IT Supporters Indonesia (Jakarta)

Start: ASAP
Duration: 1 year (with option)
Full time (Mon-Fri/40 hour )

Tasks:

- Processing customer enquiries and problems in the area of IT support
- Recording and documentation of customer information and support tickets
- Initial contact and first analysis of technical problems
- Providing solutions and instructions for frequently occurring problems
- Escalating complex cases to second level support
- Monitoring systems and performing basic maintenance tasks
- Updating knowledge bases and creating instructions for customers
- Ensuring a professional and friendly customer service experience
- Tracking and monitoring customer satisfaction
- Assisting with the installation and configuration of software and hardware

Requirements:
 
- Expertise in IT systems, networks and hardware
- Must have knowledge of English & Local Language (written and verbal)
- Good problem solving and analytical skills
- Customer orientation and friendly interaction with customers
- Time management and prioritisation skills
- Willingness to learn and ability to undertake continuous professional development
- Ability to work and collaborate in a team
 
If you are interested, I would be happy to hear from you. Please send your CV.
 

With kind regards
Kalpna

As part of the Information Systems (IS) Governance Team, you will be working with the team in Singapore and across Asia to help track, manage and improve the IS projects in Asia. You will ensure project objectives in relation to cost, time and quality are achieved. The Project Manager will also act as a mentor to coach the functional teams on project management best practices.

Responsibilities:

• Project Management of IS projects and ensure timely delivery, meeting the KPI set
• Work with functional teams, ensuring efficient delivery of work packages and project
• Standardize the PMO processes within the functional teams
• To build up an Agile mindset within the team
• Promote a continuous improvement environment: Creating innovative solutions to improve local efficiency, ensuring ‘lessons learned’ are captured and incorporated
• Prepare project communication materials as needed
• Actively participate in requirements gathering, planning, and meetings

Requirement:

• Minimum of 2-3 years of project management experience in IT/IS (applications, software, network, storage, server, systems etc)
• Excellent time management and organizational abilities
• Adaptability and flexibility in a dynamic work environment
• Tactful and have strong influencing skills
• Excellent communication, presentation, and negotiation skills.
• Strong written and verbal communication skills are essential. Highly proficient in English
• Critical thinker and problem-solving skills

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Memastikan keluhan pelanggan dapat ditanggapi dalam waktu yang telah ditentukan
• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Laki-laki
• Lulusan SMA/K/sederajat disukai yang sudah berpengalaman
• Memiliki pengetahuan tentang pest control
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Service oriented
• Bersedia bekerja untuk penempatan Dumai

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

We are looking for IT Support professional who will be responsible for performing installation, configuration, and maintenance of various hardware, software, and access and ensure that all matters relating to IT at Stockbit run smoothly. You will empower our internal employees to execute their tasks well by solving various technical challenges related to hardware, software, and access. As an IT support, you will be responsible to:

• Serve as the first point of contact for IT-related inquiries and issues from end-users via phone, email, or in-person, providing timely and courteous assistance
• Diagnosing and resolving hardware, software, network, and other IT-related problems, utilizing effective problem-solving techniques and technical expertise
• Log and track support tickets using an IT service management system, ensuring all incidents are documented, categorized, and prioritized correctly
• Offer guidance and training to end-users on software applications, hardware usage, and best practices to enhance their computer literacy and productivity
• Perform routine maintenance tasks, such as software updates, patches, and system backups, to ensure the stability and security of the IT infrastructure
• Install, configure, and deploy hardware devices, software applications, and peripherals for end-users as required
• Identify opportunities to enhance IT support processes and propose improvements to optimize user experience and IT operations.

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Proven experience as an IT Support Specialist or a similar IT support role, with a minimum of 2-3 years of experience
• Strong technical knowledge of desktops, laptops, and Microsoft products (Microsoft Teams, Azure, Microsoft Intune, etc)
• Familiarity with network technologies, including TCP/IP, DNS, DHCP, and VPN
• Excellent problem-solving and analytical skills to diagnose and resolve technical issues
• Effective communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Adaptability to work in a fast-paced and dynamic IT environment
• A proactive and enthusiastic attitude towards learning and staying up-to-date with IT industry trends

• Supportive teammates
• Health insurance benefits
• Self development activities that support careers
• Broaden your knowledge in financial investment

Place in the organization 

The IT Service Desk Engineer reports to the IT Support Manager

Purpose of the function 

The IT Service Desk Engineer is the point of contact for end users for operational questions, requests and problems regarding ICT services (incl. applications). Within the Service Desk, the IT Service Desk Engineer is responsible for first-line solutions to problems in the ICT services. As such, they are directly responsible for keeping the work environment of the end users productive. Tickets are coming in via different communication channels like Phone, Chat, Portal or mail. Most of the tickets will be submitted in a structured way via the IT Service Desk Portal. If the ticket cannot be resolved by the IT Service Desk Engineer, he/she will triage it to the right resolution group and will follow up.  

Service Requests which can be resolved via standard operational procedures will be resolved by the IT Service Desk Engineer.  

The position is in Jakarta and mostly carried out between 12.00 - 10.00 PM WIB to serve users in European time zone. The candidate might also need to work in shifts and in stand-by where applicable. After an initial induction period in the office, you may choose to work largely from home.    

Output area’s  

1. Supporting users by telephone, chat, portal or mail in a broad area of IT topics like workstation, applications, telephony and network. 
2. As the SPOC for end users, the Service Desk Engineer analyses the call or ticket and determines how and with whom it can best being solved. The aim is to solve a high percentage by the Service Desk itself without 0 hubs.  
3. Registering, solving, communicating, coordinating, and following up incidents and problems often under high pressure and directly affecting the production process. Incidents and problems often vary in nature.  
4. Triage tickets to the relevant groups and follow-up 
5. Update the Service Now system with relevant information and   
6. Communication with end users and back-end departments 
7. Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage   

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Job Description:

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan.
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Lulusan SMA/K/sederajat/Diploma/S1
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Memiliki SIM C
• Penempatan : Jakarta Timur

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Role:

We are looking for a IT Executive to maintain, upgrade and manage our software, hardware and networks.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Main Responsibilities:

• Provide 1st & 2nd level end user and system support, including service request, incident management, and problem resolution.
• Support technical issues related to end-user devices (e.g., desktop/laptop computers, printers, scanners, tablets, and smartphones) and software (e.g., Microsoft Office and emails).
• Support retail store POS software and hardware.
• Set up accounts and workstations, as well as deploy and configure software and hardware in bulk.
• Manage network servers, technology tools, and the setup and deployment of new desktop/laptop computers, including Windows Active Directory administration.
• Monitor system performance and maintain them as per requirements, troubleshooting issues and outages.
• Ensure security through access controls, backups, and firewalls.
• Upgrade systems with new releases and models.
• Develop expertise to train staff on new technologies.
• Build an internal wiki with technical documentation, manuals, and IT policies.
• Effectively manage software and hardware equipment needs across both HQ and store locations.
• Develop procedures, guidelines, and checklists for future reference.
• Support and maintain physical security systems such as CCTV and door access.
• Collaborate with internal teams to enhance problem resolution and reduce knowledge gaps.
• Partner closely with HR to ensure a seamless onboarding and exit process from an IT standpoint.
• Ensure adherence to the operating budget for Internal Operations Function.

• Proven experience as a System Administrator or Network Administrator.
• Good knowledge of IT asset management, MDM, Active Directory, Network Security, ERP software, system security, and data backup/recovery.
• Experience in scripting with Powershell, Python, or other languages for deployment will be a plus.
• Familiarity with diverse operating systems and platforms.
• Resourceful problem-solving skills.
• Interest in staying current with technology trends.
• Excellent communication skills.
• Ability to thrive in a fast-paced environment.
• Bachelor's degree in Information Technology, Computer Science, or a related field; professional certifications (e.g., Professional Google Workspace Administrator) are a plus.

1. Flexible Work Arrangement

• Work from anywhere*!
• Remote work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Min. lulusan SMA/SMK/MAN/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Bersedia bekerja dengan mobilitas tinggi
• Lebih disukai apabila memiliki pengalaman di perusahaan jasa
• Mampu mengendarai kendaraan roda dua dan roda empat
• Memiliki SIM C, disenangi memiliki SIM A
• Penempatan : Jakarta Timr, Jakarta Utrara, dan Sekitarnya

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus