Job Description

• Interfaces with Product Line Planning and other users to plan and prioritize civil purchasing-related activities.
• Reviews planned orders, manage requisitions for purchased items, create POs and manage approval process.
• Transmits and prioritizes approved purchase orders and supporting documents to suppliers.
• Tracks order acknowledgment, prepares and communicates shortage and backlog reports, and provides visibility of potential interruptions to internal customers.
• Tracks orders and confirms system lead times, delivery dates, and costs.
• Reviews, updates, and maintains purchase orders until they are closed.
• Ensures orders adhere to supplier agreements and contracts; reports non-conformances.
• Leads finance and logistics staff in resolving reception and invoice discrepancies.
• Liaise with other departments to establish and maintain effective and relevant activities and support in relation to the organization’s Traffic incoming, sales, planning & materials management, production and overall operating functions.

Job Description

• Membantu proses administrasi dalam departemen Accounting seperti filing dan checking.
• Membantu pengecekan kelengkapan dokumen sesuai prosedur Accounting.

Job Description

• Supporting the tasks of Legal Filling, Reviewing Agreements, Preliminary Legal Drafting & Research.
• Supporting other Legal assignments in the department.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Demonstrates and communicates key drivers of guest satisfaction for the Ah Yat Abalone Seafood Restaurant
• Analyses service issues and identifies trends for the Ah Yat Abalone Seafood Restaurant
• Makes and executes the necessary decisions to keep the Ah Yat Abalone Seafood Restaurant moving forward toward achievement of goals
• Works with the hotel management team to develop an operational strategy that is aligned with the Ah Yat Abalone Seafood Restaurant business strategy and leads its execution
• Reviews the Ah Yat Abalone Seafood Restaurant reports and operations sales performance in accordance with the allocated budget
• Focuses on growing revenues and maximizes the financial performance of the department
• Coaches and supports operations the Ah Yat Abalone Seafood Restaurant team
• Communicates a clear and consistent message regarding the Ah Yat Abalone Seafood Restaurant goals to produce desired results
• Performs other duties, as assigned, to meet business needs
• Review guest feedback with the Ah Yat Abalone Seafood Restaurant team and verify that appropriate corrective action is taken
• Handles and oversees guest issues and complaints to establish engagement that differentiates guest experiences beyond extraordinary, and is highly regarded
• Stays visible and interfaces with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
• Be responsible for monitoring guest/other department requests with actions in operating departments in timely manner

• Only for Expatriate
• Minimum 3 years' experience in the same position in Chinese Restaurant
• Proven track of achieving targets, has strong organizational and time management skills
• Knowledge of the Chinese Restaurant trend that generates revenue to increase profitability

• Strong business acumen and operation strategy, wants to win attitude with excellent time management skills

• Strong leadership skills with an acute sense of good judgment
• Can thrive in a high-pressure environment and has a strong operational strategy that is timely
• Knowledge of food safety principles and best practices, HACCP certification is desirable
• Eloquent in English communication in both written and spoken
• Fluent in Mandarin, both written and spoken with a certified language test (minimum HSK 3)
• Bachelor's degree in Hospitality, Sales & Marketing, or other relevant fields

Engineer hotel, tugas utama Anda adalah memastikan semua sistem teknis di hotel berjalan dengan lancar. Anda akan bertanggung jawab untuk pemeliharaan, perbaikan, dan pengoperasian peralatan seperti AC, sistem listrik, perpipaan, lift, dan lain lain

Pekerjaan sebagai villa coordinator melibatkan pengelolaan dan operasionalisasi sebuah villa atau resor. Tugas utama meliputi mengatur reservasi, mengelola staf, memantau kebersihan dan pemeliharaan, serta menyediakan layanan yang memuaskan bagi tamu.

Reporting to the Head Chef, responsibilities and essential job functions include but are not limited to the following: 

• Ensure the consistency in the preparation of all food items for a la carte according to hotel recipes and standards
• Ensure all kitchen Colleagues are aware of standards and expectations
• Adhere to payroll costs and productivity within budgeted guidelines
• Provide extensive hands on training for all new and transferred colleagues
• Ensure the Cleanliness and maintenance of all work areas, utensils & equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and Sanitation policies when handling food and beverage
• Liaise daily with Head Chef and Restaurant Manager to keep open lines of communication regarding guest feedback
• Continually strive to improve food preparation and presentations
• Maintain proper rotation of product in all chillers to minimize wastage/spoilage
• Have full knowledge of all menu items, daily features and promotions
• Works closely with other team members and Cooks in menu creation and overall guest experience improvement efforts
• Maintain a safe work environment and is responsible to complete the Weekly Preventative Maintenance Checklist
• Train and develop kitchen employees and ensuring that ongoing training opportunities are communicated to the other Culinary Team Members and leadership and addressed with the colleague
• Assume supervisory responsibilities during the absence of the Head Chef
• Other duties as assigned

SPESIALISASI DALAM INSTALASI DAN PEMELIHARAAN SISTEM MEKANIKAL, ELEKTRIKAL, DAN PERPIPAAN PADA BANGUNAN DAN PROYEK KONSTRUKSI LAINNYA.

1. Mengidentifikasi peluang bisnis dengan mengidentifikasi prospek dan mengevaluasi posisi mereka dalam industri; meneliti dan menganalisis opsi-opsi penjualan.
2. Menjual produk dengan menjalin kontak dan mengembangkan hubungan dengan prospek; merekomendasikan solusi.
3. Memelihara hubungan dengan klien dengan memberikan dukungan, informasi, dan panduan; meneliti dan merekomendasikan peluang baru; merekomendasikan peningkatan keuntungan dan layanan.
4. Mengidentifikasi peningkatan produk atau produk baru dengan tetap mengikuti perkembangan tren industri, pasar-pasar, kegiatan, dan pesaing.
5. Mempersiapkan laporan dengan mengumpulkan, menganalisis, dan meringkas informasi.
6. Menjaga kualitas layanan dengan menetapkan dan menegakkan standar organisasi.
7. Mempertahankan pengetahuan profesional dan teknis dengan menghadiri lokakarya pendidikan; meninjau publikasi profesional; membangun jaringan pribadi; membandingkan praktik-praktik mutakhir; berpartisipasi dalam masyarakat profesional.
8. Berkontribusi pada upaya tim dengan mencapai hasil terkait sesuai kebutuhan.

1. Mencari peluang bisnis untuk hotel, mencapai target anggaran, serta memenuhi tujuan jumlah malam kamar dan pendapatan.
2. Memaksimalkan peluang keuntungan, menganalisis semua sumber bisnis, dan mengembangkan sumber dengan potensi keuntungan tertinggi.
3. Bekerja sama dengan personel lain untuk memastikan kelancaran operasional departemen, serta memastikan setiap anggota staf menjalankan tugasnya dengan baik.
4. Melaporkan kepada Asisten Direktur Penjualan mengenai keluhan, komentar, atau saran yang diterima dari tamu atau publik yang dapat meningkatkan layanan dan produk di Parador Hotels & Resorts.
5. Melakukan survei pasar dan mengumpulkan intelijen pemasaran mengenai pesaing untuk disampaikan kepada Direktur Penjualan agar beliau tetap terinformasi tentang perkembangan pasar.
6. Berpartisipasi dalam pameran dagang dan promosi penjualan yang ditugaskan oleh Direktur Penjualan.
7. Bepergian ke pasar sumber untuk mencari peluang bisnis serta menjalin dan/atau mengembangkan hubungan dengan pelanggan dan akun utama.
8. Memelihara hubungan positif dengan agen perjalanan, akun komersial, dan sumber bisnis lainnya untuk hotel.
9. Mengkoordinasikan fungsi-fungsi di hotel yang berkaitan dengan penjualan, insentif, dan lain-lain.
10. Berkomunikasi setiap hari dengan Departemen Front Office dan Food & Beverage untuk memastikan bahwa pelanggan menerima tingkat layanan yang tinggi.
11. Berpartisipasi dalam kegiatan sosial, klub, dan organisasi yang mempromosikan kepentingan hotel serta meningkatkan keterampilan profesional.
12. Menghadiri rapat sesuai kebutuhan atau arahan dari Direktur dan/atau Asisten Direktur Penjualan.
13. Bertanggung jawab atas promosi dan iklan hotel sesuai arahan dari Direktur dan/atau Asisten Direktur Penjualan.
14. Bernegosiasi dengan agen perjalanan, operator tur, grosir, maskapai penerbangan, dan pelanggan lain sesuai penugasan Direktur dan/atau Asisten Direktur Penjualan.
15. Menentukan layanan "VIP Guest" atau "Special Treatment" yang harus diterapkan oleh hotel.
16. Melaksanakan tugas lain yang diberikan oleh Manajemen.
17. Mewakili Manajemen jika diperlukan.

Check-In dan Check-Out:

• Melakukan check-in dan check-out tamu dengan cepat dan efisien.
• Memastikan semua dokumen yang diperlukan lengkap dan akurat.
• Menyediakan informasi yang diperlukan kepada tamu mengenai fasilitas hotel, layanan, dan area sekitar.

Pelayanan Tamu:

• Menyambut tamu dengan ramah dan profesional.
• Menangani permintaan dan keluhan tamu dengan efisien, mencari solusi yang memuaskan.
• Menyediakan layanan informasi dan rekomendasi mengenai atraksi lokal, restoran, dan aktivitas lainnya.

Administrasi dan Pemantauan:

• Mengelola reservasi dan memastikan pemesanan diperbarui dengan benar.
• Memproses pembayaran dan menangani transaksi keuangan dengan akurat.
• Mengatur dan memperbarui data tamu dalam sistem manajemen hotel.

Komunikasi dan Koordinasi:

• Berkomunikasi dengan departemen lain untuk memastikan kebutuhan tamu terpenuhi.
• Mengkoordinasikan dengan Housekeeping untuk memantau status kamar dan permintaan khusus.
• Menyampaikan informasi penting kepada tamu dan departemen terkait.

MidPlaza Holding is seeking an experienced Quantity Surveyor (MEP) to join our team. As a Quantity Surveyor (MEP), you will be responsible for estimating and controlling the costs of mechanical, electrical, and plumbing (MEP) projects. Your role will involve analyzing project specifications, conducting site visits, preparing cost estimates, and managing project budgets for MEP systems. The ideal candidate will have a strong understanding of MEP systems, excellent attention to detail, and a thorough understanding of construction costing and budgeting.

Responsibilities:

• Review project specifications and drawings to understand MEP project scope and requirements.
• Conduct site visits to gather necessary data for MEP cost estimation.
• Prepare cost estimates and material quantities for MEP projects.
• Analyze MEP project costs, identify areas of potential savings, and provide cost control recommendations.
• Prepare and maintain MEP project budgets, monitoring actual costs against the budget.
• Prepare bills of quantities and tender documents for MEP systems.
• Review and evaluate subcontractor quotes for MEP systems and negotiate pricing.
• Assist in the preparation of progress payments and variations for MEP systems.
• Provide support and advice to project teams on MEP cost-related matters.
• Maintain accurate records and documentation related to MEP cost control and estimation.

• Bachelor's degree in a related field.
• Minimum 3 years of experience as a Quantity Surveyor (MEP) in the construction industry.
• Strong knowledge of MEP construction costs, materials, and methods.
• Proficient in MEP quantity surveying software, CAD, and Microsoft Office.
• Excellent analytical and numerical skills.
• Attention to detail and accuracy in calculations.
• Strong communication and negotiation skills.
• Ability to work effectively in a team.

• Manages and organizes the Spa, Wellness and Fitness Centre with mission is to ensure the area is well stocked and well maintain at all time with focus on Wellness and Wellbeing of all guest in the Resort.  This is accomplished within the scope of a budget and in conformity with well- defined management norms 

• To support the operation as Spa receptionist and assist guest with Fitness and Yoga facilities whenever is needed 

• Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in Wellness and Wellbeing activities 

• Responsible for the operation of the Spa department (including  Fitness and The Shop), overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Spa, Wellness and Fitness Area. Both in term of assets and respect of equipment in all area 

General Responsibilities 

• Gather information and remain fully informed of local and international trends in Spa operations, recommends new and up to date treatments as necessary for improvement  

• Develop and maintain Wellness and Fitness activities for in house guest during stay with focus on personalized program based on guest profile and needs 

•  Develop and maintain the Shop as the only retail of the Resort to make sure that all items on sale are accounted for at all times, to make sure selection of item are of highest luxury standard 

As the HR Coordinator at Jimbaran Puri, A Belmond Hotel, you will play an essential role in supporting the Human Resources department. An HR coordinator is expected to be a conceptual thinker with excellent organizational and time management skills.

In this role, you’ll be responsible for ensuring the smoothly carrying out of HR processes, including managing employee records, recruitment, onboarding, engagement and administrative tasks. The ability to multitask and adapt in a fast-paced environment is crucial. Your attention to detail, organizational skills, and commitment to fostering a positive work environment will significantly contribute to the success of our team and the exceptional experiences we deliver to our guests.

Primary responsible includes:

-          Act with heart in supporting the HR department in identifying human resource needs.

-          Assist in the recruitment process, including job postings, and organizing interviews sessions.

-          Facilitate the onboarding process for new hires, ensuring all necessary paperwork and training are completed.

-          Maintain accurate, up-to-date employee records, ensuring compliance with company policies and requirements.

-          Be remarkable in acting as a point of contact for employee inquiries and provide support on HR-related matters.

-          Consistently follow HR standard operating procedures (SOP)

-          Manage and maintain HR databases, ensuring data integrity, accuracy and confidentiality.

-          Provide data to support the preparation and processing of payroll and benefits administration.

-          Keep up to date with the latest HR trends and best practices.

What you bring:

-          Bachelor’s degree in Human Resources, Business Administration, or a related field.

-          1 years of experience in an HR role, preferably in a coordinator or administrative position within the hospitality industry.

-          Strong organizational skills and time management skills.

-          Accuracy in handling employee data, documentation and administrative tasks.

-          A proactive attitude towards personal and professional development.

-          Great communication and interpersonal skills with keen attention to detail.

-          Have a high level of curiosity and eagerness to learn in the HR field.

-          Ability to handle confidential information with discretion.

-          Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

-          Familiarity with Talenta HRIS system is a plus.

-          Indonesian citizen only

What we offer:

At Jimbaran Puri, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation and benefits including:

-          Competitive basic salary and benefits

-          Loyalty and recognition rewards programs

-          Employee assistance and wellness programs

-          Enhanced pension scheme

-          Comprehensive Medical insurance

-          Complimentary and preferred rate experiences at our iconic destinations

-          Friendly and Family environment

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment.

Apply today!

About Us

Jimbaran Puri, is located in the heart of a small fisherman’s enclave, offering a taste of unspoiled Bali, a slice of paradise barely touched by tourism and regarded as one of the island’s most serene hotels.

Jimbaran Puri means “Royal House in Jimbaran area”

To arrive at Jimbaran Puri is to enter another world. The perfect combination of tradition, culture and nature are the soul and charm of the resort which creates a serene authentic Balinese beach hideaway.

Jimbaran Puri is an ode to Bali’s tranquil atmosphere and authentic Balinese hospitality, offering a peaceful and spiritual setting where time seems to have stood still.

The Belmond & LVMH Family

Jimbaran Puri, A Belmond Hotel, Bali, Indonesia, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are the heart of the Belmond experience.

General Duties

1. Maintain complete knowledge of:

a) All liquor brands, beers and non-alcoholic selections available in restaurants.

b) The particular characteristics and description of every wine/champagne by the glass and major wines on the wine and beverage lists.  

c) Designated glassware and garnishes for drinks.

d) All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

e) Daily menu specials and items out of stock.

f) Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

g) MICROS and manual system procedures.

h) Daily regular / V.I.P.’s reservations.

i) In-house event/group activities, locations and times.

j) Correct maintenance and use of equipment.  

k) All department policies / service procedures.

1. Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
2. Requisition linens for business and assign colleagues to transport such to the restaurant.
3. Check stock of wines / champagnes and inform the Restaurant Manager so he can prepare order to avoid shortages. Ensure wines are received, properly stored, and kept secured.          
4. Review sales of previous day; resolve discrepancies with Finance. Track revenue against budget and forecast.
5. Meet with the Chef to review daily specials and out of stock items; update board throughout shift. Ensure that Colleagues are aware of such.
6. Periodically check with the Restaurant hostesses to review updates on reservation levels and arrivals.
7. Prepare weekly short schedules in accordance with staffing guidelines. Adjust schedules throughout the week to meet the business demands.
8. Ensure that Colleagues report to work as scheduled. Document any late or absent Colleagues.
9. Coordinate breaks for colleagues.
10. Assign work and side duties to colleagues in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department’s standards and delegate these tasks.
11. Monitor the preparation of station assignments, ensuring compliance to departmental standards.
12. Conduct line-ups with colleagues and review all information pertinent to the day’s business.
13. Inspect, plan and ensure that all materials, equipment and service carts are in complete readiness for service; rectify deficiencies with respective personnel.
14. Constantly monitor colleagues’ performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
15. Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
16. Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective personnel to rectify deficiencies.
17. Ensure that the Host (ess) stand is clean, organized and stocked with designated supplies.
18. Review the reservation book, pre-assign designated tables and follow up on all special requests.
19. Ensure that specified amount of menus and wine and beverage lists are available and in good condition for each meal period. Ensure that daily specials are inserted into each menu.
20. Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.
21. Monitor and assist Host (ess) in greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are set to best service the customers.
22. Anticipate heavy business times and organize procedures to handle extended service hours.
23. Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.
24. Be familiar with all departments’ product/services/features and local attractions/activities to respond accurately to any customer inquiry.
25. Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Ability to solve guests dissatisfaction and answer all guests correspondence by mail, email and telephone or facsimile to ensure guests satisfaction.(within 24 hours at the latest for written document)
26. Monitor guest reactions and confer frequently with service colleagues to ensure guest satisfaction.
27. Check the status of all orders and ensure that they are delivered within designated timelines.
28. Monitor and ensure that all tables are cleared and reset according to department procedures.
29. Monitor and maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.
30. Assist restaurant colleagues with their job functions to ensure optimum service to guest        
31. Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.
32. Take record and confirm restaurant reservations/cancellations in accordance with departmental standards.
33. Access all functions of the MICROS system in accordance to specifications. Restock journal tape and change ribbons as needed.
34. Handle void checks in accordance with Finance Department procedures.
35. Assist colleagues with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Finance Department standards.
36. Issue manual checks when the system is down and ensure accountability of such.
37. Ensure all closing duties for staff re completed before staff sign out.　
38. Conduct a weekly formal training program on the required job functions with criteria expected and department orientation with new hires. Conduct ongoing training with existing colleagues.
39. Provide feedback to colleagues on their performance.
40. Foster and promote a cooperative working climate, maximizing productivity and employee morale.
41. Respond to all pages by beeper/ phone calls promptly.
42. Complete work orders for maintenance repairs.
43. Document pertinent information in department log book.   
44. Complete all paperwork and closing duties in accordance with departmental standards.
45. Review status of assignments and any follow-up actions with on-coming supervisor.
46. Successful completion of the training/certification process.
47. Report all food intoxication cases to the Executive Chef and Assist F&B Manager as stated in the related S.O.P. 
48. Analyze guest type and market share
49. Conduct by yearly competitor pricing surveys.

Primary Responsibilities

General Duties

1. Banquete

1. Assists in managing the rooming list process
2. Co-ordinate the allocation of space for the wedding and or associated events
3. Conduct room familiarisations and site inspections
4. Monitor competitor activities
5. Supervise the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved
6. Controls and analyses, on an on-going basis, the following, in an effort to ensure optimum performance:
   1. Quality levels of product and service
   2. Guest satisfaction
   3. Merchandising and Marketing
   4. Operating costs
   5. Sanitation, cleanliness and hygiene
7. Assists in the coordination and liaison with the Food and Beverage Manager and the Executive Chef, the pricing and preparation of banquet menus, and beverages and wine lists by taking into consideration such factors as:
   1. Local requirements
   2. Market needs
   3. Competition
   4. Trends
   5. Recipes
   6. Potential costs
   7. Availability of Food and Beverage products
   8. Merchandising and promotion
8. Coordinates with the Purchasing Manager for special for special purchasing relating to the Banqueting Department
9. Establishes and maintains a record system to include the following:
   1. Files on all previous functions
   2. Banquet and reservation book
   3. Customer contact file
   4. Sales solicitation programme
   5. Room utilization
   6. Menu file
   7. Promotion file
   8. Activities file
   9. Union information
   10. File on casuals
   11. Solicits and follows-up on business referrals and potential sales leads
10. Assists the Food and Beverage Manager with the following:
    1. Inspection checklist
    2. Department reports
    3. Other reports as required
11. Works with Human Resources on manpower planning and management needs
12. Works with Manager in the preparation and management of the Department’s budget

1. Restaurant / IVD

1. Maintain complete knowledge of:

a) All liquor brands, beers and non-alcoholic selections available in restaurants.

b) The particular characteristics and description of every wine/champagne by the glass and major wines on the wine and beverage lists.  

c) Designated glassware and garnishes for drinks.

d) All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

e) Daily menu specials and items out of stock.

f) Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

g) MICROS and manual system procedures.

h) Daily regular / V.I.P.’s reservations.

i) In-house event/group activities, locations and times.

j) Correct maintenance and use of equipment.  

k) All department policies / service procedures.

1. Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
2. Requisition linens for business and assign colleagues to transport such to the restaurant.
3. Check stock of wines / champagnes and inform the Restaurant Manager so he can prepare order to avoid shortages. Ensure wines are received, properly stored, and kept secured.          
4. Review sales of previous day; resolve discrepancies with Finance. Track revenue against budget and forecast.
5. Meet with the Chef to review daily specials and out of stock items; update board throughout shift. Ensure that Colleagues are aware of such.
6. Periodically check with the Restaurant hostesses to review updates on reservation levels and arrivals.
7. Prepare weekly short schedules in accordance with staffing guidelines. Adjust schedules throughout the week to meet the business demands.
8. Ensure that Colleagues report to work as scheduled. Document any late or absent Colleagues.
9. Coordinate breaks for colleagues.
10. Assign work and side duties to colleagues in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department’s standards and delegate these tasks.
11. Monitor the preparation of station assignments, ensuring compliance to departmental standards.
12. Conduct line-ups with colleagues and review all information pertinent to the day’s business.
13. Inspect, plan and ensure that all materials, equipment and service carts are in complete readiness for service; rectify deficiencies with respective personnel.
14. Constantly monitor colleagues’ performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
15. Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
16. Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective personnel to rectify deficiencies.
17. Ensure that the Host (ess) stand is clean, organized and stocked with designated supplies.
18. Review the reservation book, pre-assign designated tables and follow up on all special requests.
19. Ensure that specified amount of menus and wine and beverage lists are available and in good condition for each meal period. Ensure that daily specials are inserted into each menu.
20. Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.
21. Monitor and assist Host (ess) in greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are set to best service the customers.
22. Anticipate heavy business times and organize procedures to handle extended service hours.
23. Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.
24. Be familiar with all departments’ product/services/features and local attractions/activities to respond accurately to any customer inquiry.
25. Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Ability to solve guests dissatisfaction and answer all guests correspondence by mail, email and telephone or facsimile to ensure guests satisfaction.(within 24 hours at the latest for written document)
26. Monitor guest reactions and confer frequently with service colleagues to ensure guest satisfaction.
27. Check the status of all orders and ensure that they are delivered within designated timelines.
28. Monitor and ensure that all tables are cleared and reset according to department procedures.
29. Monitor and maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.
30. Assist restaurant colleagues with their job functions to ensure optimum service to guest        
31. Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.
32. Take record and confirm restaurant reservations/cancellations in accordance with departmental standards.
33. Access all functions of the MICROS system in accordance to specifications. Restock journal tape and change ribbons as needed.
34. Handle void checks in accordance with Finance Department procedures.
35. Assist colleagues with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Finance Department standards.
36. Issue manual checks when the system is down and ensure accountability of such.
37. Ensure all closing duties for staff re completed before staff sign out.　
38. Conduct a weekly formal training program on the required job functions with criteria expected and department orientation with new hires. Conduct ongoing training with existing colleagues.
39. Provide feedback to colleagues on their performance.
40. Foster and promote a cooperative working climate, maximizing productivity and employee morale.
41. Respond to all pages by beeper/ phone calls promptly.
42. Complete work orders for maintenance repairs.
43. Document pertinent information in department log book.   
44. Complete all paperwork and closing duties in accordance with departmental standards.
45. Review status of assignments and any follow-up actions with on-coming supervisor.
46. Successful completion of the training/certification process.
47. Report all food intoxication cases to the Executive Chef and Assist F&B Manager as stated in the related S.O.P. 
48. Analyze guest type and market share
49. Conduct by yearly competitor pricing surveys.

• Reporting to Director of Sales
• To approach the overall Wholesale market segment for the Anantara Sales Cluster from a strategic perspective:
  • Ensure that the team fully understands the relative importance and priority of its current account base, and prioritizes its efforts accordingly.
  • Ensure that the department is focused on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.
  • Continually review the actual production of each account against the potential for that account.  Continually review and upgrade the client base.
  • Assign individual account responsibilities and targets with reference to the above points.  Keep account responsibility under continual review
• To manage the Wholesale team:
  • Set the financial objectives for each member of the team and manage them to ensure these objectives are met.
  • Ensure that all new team members are properly oriented in the strategy and positioning of the Anantara brand, and able to articulate this positioning in the marketplace.
  • Ensure that all members of the team have the appropriate face-to-face selling skills to successfully do their job.
  • Manage the performance of team members, identify gap in skills necessary to perform their duties and recommend programmes to meet the skills requirements of the team.
• General department operations
  • Maintain accurate management status reporting on business results, and associated action planning.
  • Ensure all sales people maintain a personal up-to-date knowledge on all Anantara product and service offerings, including promotions.  In addition, to be familiar with the products, services, rates new developments of our key competitors.
  • Ensure department operational budget is adhered to including effective cost control and procedures for approval of expenditure
  • Participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.
  • Create and implement packages and promotions for periods of low occupancy
  • Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise
  • Drive opportunities to upsell and cross-sell Anantara products
  • Ensure that all administration work is processed quickly and efficiently.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

Administration

• Support and assist Senior Sales Manager for operational and administrative tasks

Offline sales

• Implement sales strategies

• Reply inquiries with timely manner (include FIT and Group)
• Proactively identify and pursue Sales opportunities in China markets
• Establish a strong presence and achieve significant market share
• Maintain long-term relationships with assigned agencies and segments

Digital sales

• Facilitates social media engagement and creating content in China digital channels (e.g., WeChat, Xiaohongshu, Douyin, etc.)
• Executes promotions campaigns in F&B, weddings, spa, rooms, and conferences through relevant digital and social media channels
• Engages in proactive online reputation management by surfacing relevant guest comments (positive and negative) in social media channels and responds accordingly
• Managing the MCN agencies we utilize and collaborating media partners
• Collaborating with the senior sales manager to develop monthly, quarterly, semi-annual, and annual promotion budgets, formats, and objectives, being accountable for ROI

• Minimum 2 years' experience in the same position or related fields in the hospitality industry
• Proven track of achieving targets, has strong organizational and time management skills
• Strong understanding of social media engagement and creating content in China digital channels (e.g., WeChat, Xiaohongshu, Douyin, etc.)
• Ability to execute promotions campaigns in F&B, weddings, spa, rooms, and conferences through relevant digital and social media channels
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Sales, Marketing, Communications, or other relevant fields

The Front Desk Agent acts as an ambassador for the hotel; providing a warm and personal welcome upon arrival, any assistance needed throughout the guests’ stay, and settling accounts accurately upon departure, with the desire to see the guest return.

What you will be doing:

• Ensures each guest receives a warm and welcoming reception, and a fond farewell according to all Sofitel Standards
• Communicates with other departments for general hotel knowledge as well as completing guest requests in a timely manner and ensures follow up is completed
• Ensures that all bills are kept up to date and accurate and process upon departure
• Takes advance reservations, bookings and special requirements
• Enrolls new ALL members and updates ALL profiles as required
• Remains observant and responds to each guest who approaches the Front Desk

THE ROLE

The Butler is at the center of Sofitel Bali Nusa Dua Beach Resort guest service experience. The role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. The Butler strives to listen attentively, observe all details, and personalizes any interaction with the aim to anticipate and be intuitive of guests’ needs and wants. The Butler is an ambassador of the hotel, well-rounded in all areas of the hotel and knowledgeable of all areas including Front Office, Housekeeping, Food and Beverage, Housekeeping and Spa & Wellbeing.

KEY ROLES & RESPONSIBILITIES

• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.
• Engages and customizes check-in procedures, suite set-up, and suite orientation.
• Offers welcome drinks, creates bespoke destination itineraries and dining recommendations.
• Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates special occasions and celebrations.
• Ensures all suites receive prompt and courteous service.
• Ensures that special preferences of all guests are taken into consideration.
• Regular service offerings include unpacking, packing, light laundry handling, shoe-shine service.
• Works closely with in room dining and engages / customizes replenishment of amenities for occupied suites.
• Liaises with in room dining and housekeeping and checks on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.
• Responsible of removal and exchange of dirty plates, cutleries, glasses etc. while replenishing amenities.
• Keeps track of all DND rooms and informs the Club Millesime Manager for further follow up.
• Offers assistance for departure arrangements and provides fond farewell.
• Responsible of the cleaning and maintenance of all Butler areas including guest suites, pantries, stores, equipment perishables, stationary, etc.
• Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
• Ensures all communication is carried clearly amongst the team.
• Performs related duties and special projects assigned.
• Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
• Cooperates closely with In-Suite Dining and Housekeeping to ensure a seamless In Room Dining and cleaning experience. Acts as a link for guests with all other areas of the hotel.
• Addresses any security incidents and guest complaints to the Club Millesime Manager and reacts proactively when suitable and appropriate.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management.
• Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel.
• Follows Hotel Evacuation Policy in case of an Emergency.

As Duty Manager, your key responsibilities include:

• Provide efficient, friendly and professional service to all guests.
• Delivering the best Guest Experience
• Attention to detail in order to ensure a luxurious environment for all guests
• Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel
• Cover Duty Manager shifts as required, including weekends and public holidays, as well as the occasional night manager shift.
• Excellent leadership skills, confident to train new team members. effectively in department and hotel operations.
• Lead by example guiding the team through active use of Accor values and code of conduct.
• Deputies in the absence of the Front Office Manager.

 Managing Beverage Operations

• Developing and creating beverage menu and recipes 
• Leading and Training Beverage team
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Implements agreed upon beverage policy and procedures throughout the property.
• Manages in compliance with all applicable beverage laws.
• Understands beverage control including days on hand, perpetual inventory, beverage pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
• Monitors adherence to all beverage control policies and procedures.
• Attends pre- and post-convention meetings as needed to understand group needs.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Manages to achieve or exceed budgeted goals.
• Maintains food handling and sanitation standards.
• Manages inventories according to budget and business levels.
• Trains staff on beverage control policies and procedures.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Communicates critical information to the beverage staff regarding each event.

Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Provides feedback to individuals in an effort to improve service performance.
• Reviews comment cards and guest satisfaction results with employees.
 

1. Memiliki kepedulian terhadap keselamatan kerja, kesehatan dan kebersihan serta memiliki pengetahuan tentang lingkungan dan energi.
2. Menjadi operator di perusahaan manufaktur dengan memproduksi sepatu.
3. Berbagai posisi operator dalam proses pembuatan sepatu.

Pekerja yang bertanggung jawab atas berbagai tugas yang berkaitan dengan produksi sepatu.

Pengajar yang memberikan pemahaman yang komprehensif tentang pembuatan sepatu, sehingga bisa mengembangan ketrampilan yang diperlukan dalam pekerjaan.