1. Facility Management

• Ensure office facilities and infrastructure are well-maintained, secure, and operational
• Manage office space planning, including seating arrangements and equipment distribution
• Oversee maintenance, cleaning, security, and safety standards
• Manage relationships with service providers for utilities, maintenance, and office supplies

2. Vendor and Contract Management

• Negotiate and manage contracts with suppliers and vendors for office equipment, utilities, and other operational services
• Monitor contract compliance and address any service issues or disputes.
• Source and establish relationships with new vendors when needed

3. Asset Management

• Maintain accurate records of company assets, such as furniture, equipment, and vehicles
• Ensure efficient use of company resources and coordinate repairs or replacements as necessary

4. Safety and Compliance

• Ensure workplace safety protocols are followed in line with company and regulatory requirements
• Conduct regular safety inspections and organize training sessions for employees
• Handle emergency preparedness, including evacuation plans and first-aid measures

5. Administrative Support

• Supervise administrative staff and assign tasks as required
• Ensure smooth communication between departments for administrative needs
• Oversee the procurement of office supplies, furniture, and other necessities

6.Budgeting and Cost Control

• Develop and manage the General Affairs department’s budget.
• Monitor expenditures, ensuring adherence to budgets and cost-effectiveness

7.Policy Development

• Develop, update, and implement company policies related to general affairs and facilities management
• Ensure compliance with environmental, health, and safety regulations

The Maintenance Supervisor is responsible to ensure that all maintenance and repairs of equipment are performed in a safe and efficient manner. The position is responsible for all drilling equipment pertaining to the drilling of the well. The position supervises onsite maintenance personnel to ensure that proper planning and scheduling of pre-determined maintenance is completed accordingly, including the availability of required parts.

Essential Functions:

• Provide visible leadership with a Total Ownership attitude.
• Enforce, clarify, and follow Company policies, standards, and procedures while promoting operational excellence through procedural discipline.
• Delegate work effectively with a clear definition of requirements and expectations while ensuring the safety of those working under direct supervision.
• Coordinates with Rig Superintendent and Preventative Maintenance Coordinator on the maintenance, repair and refurbishment of equipment.
• Create applicable maintenance procedures that promote defect-free maintenance work quality.
• Responsible for reviewing, evaluating and maintaining maintenance schedules for equipment.
• Foresee potential equipment malfunctions or failures and performs required repairs, adjustments or modification to resolve the problem.
• Enters maintenance and repair data into a Maintenance management system (MMS)
• Provide onsite assistance and guidance to maintenance personnel with trouble shooting issues and repair.
• Monitor oil sample results and ensure recommendations are implemented onsite and reported accordingly.
• Track non-destructive testing and major maintenance to be performed at pre-determined intervals.
• Ensure third party contractor’s work meets the quality, cost and safety standards required by the company.
• Collaborate with maintenance team to schedule staffing and resources for the most effective productivity and timely completion of maintenance. Provide technical support for maintenance systems questions and problems.
• Support the HSE objective of no injuries, accidents or harm to the environment as it relates to all maintenance processes, procedures, and policies.
• Comply with platform emergency response plan or station bills during emergencies and/ or drills.
• Ensure Parker Drilling’s Competency program – Authorized to Operate (ATO) and Approved Competent Operator (ACO) are applied and followed.
• Ensure Client competency is applied and followed
• Understand LO/TO and Permit to Work procedures.
• Maintain and update asset tags for onsite equipment.
• Maintain an adequate amount of spare parts are on hand at all times.
• Read and analyze electrical/mechanical drawings, schematics and equipment manuals.
• Perform annual assessments to evaluate performance, skills, qualifications and abilities of maintenance personnel.
• Perform additional duties, responsibilities, and special projects as may be directed.

AYANA Hospitality is looking for a motivated and detail-oriented F&B Supervisor to join our dynamic team. In this role, you will be a key player in managing our food and beverage operations, ensuring that every guest enjoys exceptional service and a memorable dining experience. Collaborating with the F&B Manager and team, you will help uphold our commitment to high standards and operational excellence.

Key Responsibilities:

• Supervise daily operations of all food and beverage outlets
• Train and develop staff to deliver top-notch service and maintain high-quality standards
• Ensure compliance with health and safety regulations
• Manage inventory and assist with ordering supplies as needed
• Handle guest inquiries and resolve complaints efficiently
• Assist in planning and implementing events and promotions

If you are passionate about food and beverage service and enjoy leading a team towards excellence, we encourage you to apply and be a part of our vibrant AYANA family.

• Proven experience as an F&B Supervisor or similar position
• Strong understanding of food and beverage management
• Exceptional leadership and team-building skills
• Comprehensive knowledge of service standards and guest relations
• Excellent communication and organizational abilities
• Ability to thrive in a fast-paced environment
• Proficiency in restaurant management software is an advantage

What you will be doing:

• Provide supervision to Reservations team to ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
• Ensure information provided to guests is accurate and individualized
• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• Coach Reservations Agent in areas of up-selling, cross-selling and ongoing skill set knowledge
• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Assist Reservations Manager in preparing daily, weekly and monthly reports
• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
• Ensure smooth shift changes with proper pass-on to the next shift

About us!
We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

• Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers
• Leads and monitors activities of Telesales Representatives to ensure effective performance.
• Support sales team and monitor the quality of phone calls and Customer communications.
• Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
• Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
• Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.

Deskripsi Pekerjaan:

1. Memimpin dan mengarahkan tim untuk mencapai target dengan efektif dan efisien.
2. Menetapkan tujuan yang jelas dan menyusun rencana tindakan untuk mencapainya.
3. Menyusun dan mengimplementasikan strategi untuk meningkatkan kinerja tim dan mencapai target divisi.
4. Mengidentifikasi peluang dan tantangan serta merumuskan rencana strategis.
5. Memantau kinerja tim secara terus-menerus dan memastikan aktivitas sesuai standar.
6. Mengumpulkan dan menganalisis data kinerja, serta memberikan umpan balik konstruktif.
7. Menyusun laporan kinerja dan merekomendasikan perbaikan serta solusi atas kendala yang dihadapi.
8. Melakukan pelatihan, pembinaan, dan coaching untuk meningkatkan keterampilan dan kinerja anggota tim.
9. Mendorong pengembangan profesional dan memastikan akses ke sumber daya yang diperlukan.
10. Menjalankan tugas operasional sehari-hari sesuai prosedur perusahaan (SOP).
11. Mengelola sumber daya, anggaran, dan waktu secara efisien untuk memenuhi target dan tenggat waktu.
12. Memastikan kegiatan tim mematuhi kebijakan dan regulasi perusahaan.

Menjual jasa pengiriman barang ke perusahaan (B to B) dengan target.

DESKRIPSI PEKERJAAN

• Melakukan review hasil Analisa identifikasi kelemahan Jaringan;
• Melakukan pengawasan dan memberikan arahan kepada bawahan dalam proses instalasi dan konfigurasi jaringan;
• Monitoring jaringan termasuk utilisasi jaringan melalui sistem monitoring;
• Melakukan diskusi dengan tim IT Budgetting untuk proses kebutuhan keamanan informasi tahun selanjutnya;
• Melakukan review dari hasil preventive maintenance jaringan.

Restaurant Supervisor
(A New, Revamped Dining Experience by Michelin-star Chef)

Fairmont Jakarta is reopening one of its restaurants as an ambitious new establishment with a visionary goal of achieving Michelin star status. We aim to provide an exceptional dining experience that combines outstanding culinary artistry with impeccable service. As we embark on this exciting journey, we seek a dynamic and dedicated Restaurant Supervisor to help lead our team and set the standard for excellence.

The Restaurant Supervisor will be responsible for overseeing the daily operations of our restaurant to ensure an extraordinary dining experience for our guests. This role involves managing front-of-house staff, maintaining high service standards, and contributing to the development of our restaurant’s reputation as a top dining destination.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Supervise and coordinate daily restaurant operations, ensuring smooth and efficient service.
• Monitor and maintain high standards of cleanliness, organization, and presentation in all dining areas.
• Manage inventory levels, order supplies, and ensure proper stock rotation and storage.
• Greet and interact with guests, addressing their needs and concerns promptly and professionally.
• Oversee the quality of service provided by staff, ensuring it meets or exceeds standards.
• Handle guest complaints and feedback with tact and resolution, striving for complete guest satisfaction.
• Train, supervise, and motivate front-of-house staff, including servers, hosts, and bartenders.
• Create and manage staff schedules, ensuring adequate coverage for peak times and special events.
• Implement and uphold service protocols and standards
• Collaborate with the kitchen team to ensure seamless communication and coordination during service.
• Enforce company policies and procedures, including those related to employee conduct and operational practices.
• Maintain records related to safety inspections, employee training, and other compliance matters.

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

Opportunity

As a full-time on-site Sales Supervisor located in Jakarta, you will play a key role in leading and supervising our sales team to drive business growth and achieve sales targets. You will be responsible for training, coaching, and motivating the sales team to deliver exceptional performance and provide excellent customer service. Your strong leadership skills and ability to drive results will contribute to the success of our sales department and the overall growth of our company.

Responsibilities

• Lead, manage, and supervise the sales team to achieve sales targets and objectives.
• Develop sales strategies and plans to drive business growth and expand market reach.
• Train, mentor, and motivate the sales team to ensure continuous improvement and high-performance standards.
• Monitor sales activities, analyze performance metrics, and generate reports to identify areas for improvement and implement corrective actions when needed.
• Collaborate with other departments to ensure alignment and effective sales strategies.
• Build and maintain relationships with key clients and foster strong customer partnerships.
• Stay updated on market trends, competitor activities, and industry developments to identify new business opportunities.

• Minimum 5 years of proven experience in sales, preferably in a supervisory or leadership role.
• Degree in Business Administration, Marketing, or a related field is preferred.
• Proven track record of successfully achieving sales targets and driving business growth.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Ability to analyze sales data and identify trends and opportunities for improvement.
• Results-oriented mindset with a strong customer focus.
• Ability to work independently and collaboratively in a fast-paced environment.
• Preferred experience in digital electronics, including home appliances and CCTV systems.

Why Join Us

BIOTA offers an innovative and dynamic work environment where creativity and initiative are encouraged. Join us to be part of a talented team driving the future of smart home technology. Come and join the growing BIOTA team as a Sales Supervisor to make the world a better place to live in, one home at a time.

• Assists Housekeeping Manager in daily operation, and supervise Room Attendant/Public Area/Linen Attendant.
• Manages schedule and carry out periodical cleaning programs.
• Monitors and check team's work results to ensure no linen or equipments are abused or out of stock.
• Manages guest’s complaints and needs promptly.
• Refers any defects/damage to furniture, fitting, and equipment to Engineering Department promptly.

Jobdesc :

1. Control & Monitoring import regulation

2. Make custom document BC23/BC27/PIB

3. Manage and End import /Export process

4. Understand import license process BPOM/B3/LS

Tujuan Jabatan :

Membantu mengelola dan memonitor biaya pembangunan proyek untuk mendapatkan biaya yang efektif dan efisien sesuai standar kualitas yang telah ditetapkan, khususnya untuk pekerjaan struktur dan arsitektur.

Kualifikasi Persyaratan :

1. Lulus Pendidikan Strata 1 dari Program Studi Teknik Sipil atau Arsitektur.
2. Memiliki pengalaman kerja minimal 5 tahun di bidang Quantity Surveying terutama untuk pekerjaan struktur dan arsitektur, di perusahaan konsultan atau pengembang properti.
3. Memiliki pengetahuan tentang perancangan dan arsitektur, manajemen konstruksi, dan manajemen proyek beserta prosedur terkait.
4. Mampu merencanakan dan mengatur pekerjaan serta memimpin kelompok kerja.
5. Memiliki ketrampilan bernegosiasi dan berkomunikasi dengan matang.
6. Bekerja dengan disiplin, mandiri, perhatian terhadap detail, dan efektif dalam mencapai target.
7. Bersedia ditugaskan di area Jabodetabek.

Tanggung Jawab Utama :

1. Membantu dalam perhitungan dan memeriksa data yang dibutuhkan dalam penyusunan budget proyek.
2. Membantu mengelola pengendalian Variation Order, memeriksa VO yang diajukan oleh kontraktor serta melakukan negosiasi.
3. Menyiapkan dokumentasi tender, mengevaluasi perhitungan Bill of Quantity.
4. Meningkatkan ketepatan waktu penyelesaian proses tender dan membuat evaluasi tender.
5. Memeriksa dan mengevaluasi estimasi biaya yang diajukan oleh konsultan dan kontraktor.
6. Memantau perkembangan harga material, upah, dan pelaksanaan pekerjaan.
7. Membuat laporan progress proyek yang berkaitan dengan biaya proyek.
8. Membuat rekomendasi atas progress pekerjaan konsultan dan kontraktor.
9. Menyusun laporan secara berkala kepada Head of Quantity Surveying Department.

• Membantu dalam perhitungan dan memeriksa data yang dibutuhkan dalam penyusunan budget proyek, terutama untuk pekerjaan mechanical, electrical, electronic, and plumbing.
• Membantu mengelola pengendalian Variation Order, memeriksa VO yang diajukan oleh kontraktor serta melakukan negosiasi.
• Menyiapkan dokumentasi tender, mengevaluasi perhitungan Bill of Quantity.
• Meningkatkan ketepatan waktu penyelesaian proses tender dan membuat evaluasi tender. 
• Memeriksa dan mengevaluasi estimasi biaya yang diajukan oleh konsultan dan kontraktor.
• Memantau perkembangan harga material, upah, dan pelaksanaan pekerjaan.
• Membuat laporan progress proyek yang berkaitan dengan biaya proyek.
• Membuat rekomendasi atas progress pekerjaan konsultan dan kontraktor.
• Menyusun laporan secara berkala kepada Head of Quantity Surveying Department.

About The Role

As a SIte Supervisor, you will be responsible for the operational management at our project site. You will oversee all aspects of the work, ensuring quality and safety and keeping the project on schedule and within budget.

Key Duties and Delights

• Overseeing all activities and work at the project site to ensure compliance with the project plan and schedule.
• Determining the workforce and other resource requirements for the project and efficiently managing resource allocation.
• Ensuring the quality of work meets established standards and monitoring the progress of work regularly.
• Have the ability to manage workers on-site, sub-contractors, suppliers, etc.
• Coordinate with all relevant stakeholders starting from clients, landlords, etc.
• Communicating effectively with the project team, stakeholders, and management regarding the project’s progress and emerging issues.
• Make daily reports and send all on-site work reports.
• Work closely with the Project Coordinator, Project Manager in developing detailed design drawings and Project Timelines.
• Performing KYB tests with our contractor partners.

• High-school graduate or equivalent or a related field and relevant work experience is a plus
• Minimum of 1 years of experience in construction industry
• Previous experiences as a Site Supervisor or related positions and familiar with fit-out procedures or Interior/Civil Project
• Proficiency in project management tools and related software is a plus
• Good communication skills and the ability to adapt to various stakeholders
• Strong leadership skills and the ability to motivate a team
• Strong knowledge of construction regulations, processes, and safety standards
• Result oriented and ability to work under pressure to meet project deadlines
• Used to handling various projects at the same time

• Supervise and coordinate the daily activities of the accounting department.
• Ensure accurate and timely recording of transactions in the general ledger.
• Review and reconcile general ledger accounts.
• Prepare and review financial statements and management reports.
• Ensure compliance with accounting principles and company policies.
• Assist in the implementation of financial systems and process improvements.
• Provide guidance and training to accounting staff.

• Bachelor's degree in Accounting/Finance
• Minimum 3 years of experience in accounting, with at least 1 year in a supervisory role.
• Preferably having experienced in accounting firm.
• Strong knowledge of accounting principles and practices.
• Proficiency in accounting software and MS Office.
• Excellent analytical and problem-solving skills.
• High attention to detail and accuracy.
• Strong organizational and time management abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.

1. Conducting income tax cuts in accordance with applicable tax regulations.
2. Preparing, reconciling, and routinely reporting tax administration.
3. Supervising the work of staff.
4. Implementing thorough and organized documentation.
5. Ensuring that the organization complies with all relevant tax laws and regulations

• Bachelor degree in accounting/ finance/ taxation.
• Minimum 3-4 years of experience in related field.
• Certified in Brevet A & B is preferable
• Have experience in tax consultant
• In-depth knowledge of tax laws, regulations, and compliance requirements.
• Experienced in transfer pricing is preferable
• Strong analytical and problem-solving skills to interpret complex tax regulations
• Effective communication skills, both written and verbal.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at Lampung & Palembang

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at Dumai

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

• Prepare and analyze monthly financial reports (PL Report, Balance Sheet & CF Report).
• Check all tax filings, tax reports and tax payments are submitted accurately and on time.
• Supervise tax planning in accordance with accounting rules, applicable tax regulations and legislation, and carry out updates on tax payments and reporting if there are material changes, so that they are in accordance with Budget Tax Planning.
• Check and analyze financial reports and Periodic Tax Returns every month and ensure the accuracy of financial reports and completion on time.
• Providing documents required during the audit of financial reports, supervising the implementation of storage of accounting files and documents by documenting, codifying and implementing orderly administration of accounting documents.
• Providing tax documents required during audits, and supervising the storage of tax files and documents by documenting, codifying and implementing orderly administration of tax documents
• Identify and mitigate tax risks on transactions
• Update related international tax & tax regulations

Deskripsi Pekerjaan :

1. Membentuk team sales dibawah kepemimpinan
2. Monitor target dan team supaya bisa memenuhi tanggung jawab
3. Memenuhi target penjualan perhari dan perbulan
4. 1 minggu 6 hari kerja (tidak libur weekend dan tgl merah)

•Assists the Asst. Outlet Manager to manage the team

•Assists the Asst. Outlet Manager in organizing the F&B point of sale from A to Z

•Ensures guest satisfaction, quality and high standards of service for customers

•Helps the point of sale attain profitable results

•Ensure strict application of in focus SOPs and is responsible for minimum score achievement as per regular target

• Responsible for assisting all monthly postings and month-end tasks to ensure the completeness and accuracy of general ledger, compliance with IFRS.

• Oversee and manage the preparation of monthly Balance Sheet reconciliations.

• Collaborate with other departments to resolve outstanding issues on monthly balance sheet reconciliations.

• Oversee and manage the overall financial activities of the company, ensuring accuracy and timely financial reporting.

• Develop and manage an end-to-end accounting and bookkeeping system for financial reports and tax reports.

• Establish / Develop the proper accounting methods, policies, and principles complies with accounting and tax standards.

• Coordinate and complete annual audits.

• Improve systems and procedures and initiate corrective actions.

• Provide leadership and mentoring to the finance and accounting team, fostering a culture of continuous improvement and professional development.

1. Supervising the operational activities of the telesales team and ensuring target achievements.

2. Assisting the Head of Sales in preparing reports and lists required by management.

3. Ensuring dicipline, productivity. and enhancing the quality of the telesales team.

4. Make inquiry to Merchandiser team for product requests currently not available

5. Handling escalation from the telesales team for unresolved issues.

6. Planning telesales team activities, distributing lead proportionally, including participating in join calls to support the team.

7. Providing coaching, training and evaluations the team members.

8. Coordinating with other departments to ensure all internal telesales activities are properly planned and managed.