Total 45 technical support job vacancies in Information Technology category in Indonesia

• Managing technical team capabilities report and plan
• Preparing technical support team performance reports
• Assisting the Sales team both in presales and post-sales
• Understanding customer's requirements and needs and able to provide the right solutions
• Training, mentoring, evaluating, and motivating the team
• Assign and monitor the workload, set the goals and standards, and provide feedback and guidance
• Communicate the customer needs and expectations, report the performance and issues, and coordinate the resources and solutions
• Handle complex or escalated customer complaints, troubleshoot technical problems, implement policies and procedures, and ensure compliance with quality and security standards

We are seeking a talented Cathodic Protection Technical Product Engineer to join our team at PT Southern Tristar, based in North Cikarang, West Java. As a full-timeemployee, you will play a crucial role in developing and implementing innovative cathodic protection solutions for our clients in the oil and gas and energy industries.

What you'll be doing

• Definition of Calculation methodology/ Protection method definition.
• Definition of Material and determine Environmental conditions.
• Determination of the sacrificial anode quantities / location / material (Al /Zn / Mg) for the design life of the structure.
• Determination of the impressed current system size regarding the DC source and it’s associated anode ground bed.
• Issuing of Bid Doc for Procurement use.
• Establishing bidder lists, evaluating and pre-qualifying vendors, bid assessments, audits, reviewing supplier’s documentation for compliance with client/international specifications /rules.
• Assistance during MPQT, review for approval of subcontractor documentation.
• Management of CP site survey subcontractor on site. (Supervision / Training / Installation and Testing / Commissioning, if required).
• Assist with Technical clarification when required for clarification/negotiation all division (Cathodic Protection, Bolt and Nut, Cable Support System).

Deskripsi pekerjaan:

• Melakukan pendampingan (asistensi) Dokter Orthopedi Spine pada saat operasi menggunakan alat perusahaan.
• Membantu perusahaan meningkatkan penjualan implant Spine.

Kualifikasi :

• Usia dibawah 35 tahun.
• Minimal lulusan Diploma (D3) Keperawatan. untuk Technical Support, atau setara.
• Mempunyai pengalaman sebagai Perawat Kamar Operasi (OT), diutamakan pengalaman assistensi Dokter Orthopedi Spine.
• Diutamakan memiliki pengalaman 1 taun dikamar operasi (OT)
• Mampu berkomunikasi dengan baik kepada Dokter Orthopedi Spine pengguna alat.
• STR masih aktif berlaku.
• Diutamakan memiliki Sertifikat Bedah Dasar.
• Mampu bekerja dibawah tekanan, rajin, jujur, disiplin.

Benefit :

• Gaji diatas UMR
• BPJS Ketenagakerjaan
• BPJS Kesehatan
• Tunjangan hari raya (THR)
• Jenjang karir
• Incentive setiap melakukan pendampingan operasi
• Hari sabtu dan minggu libur kecuali ada jadwal operasi
• Apabila sabtu dan minggu melakukan pendampingan operasi, maka dapat digantikan dengan 1 hari libur

• Managing end to end development projects simultaneously, adhering to timelines, and objectives.
• Responsible for Technical Aspects and Artwork Development.
• Involving in regular meeting with Customer for development progress update  and or technical inputs.
• Communicating and collaborating with cross-functional dept, including sales, planning, and production.
• Liaising with suppliers to oversee the raw materials.
• Validating and monitoring tooling ordering from suppliers.
• Ensuring that New Product Implementation meets the defined regulation and customer requirements.
• Organizing and maintaining records of packaging specification, project documentation, and design files for future reference.
• Assisting Proof with or without Customer presence.
• Defining standard to be provide in Technical Data Sheets and Color Range Book.
• Actively involve in Tender Calculation in giving technical inputs.
• Conducting New Product Briefing as a primary guidance to execute the projects

Deskripsi Pekerjaan:

• Memberikan dukungan teknis & edukasi ke karyawan internal di semua departemen dalam penyelesaian masalah hardware dan software.
• Melakukan instalasi & konfigurasi perangkat baru seperti komputer, server, router, access point, serta perangkat lainnya sesuai dengan prosedur dan peraturan perusahaan.
• Melakukan langkah-langkah perlindungan sistem dan pencegahan ancaman keamanan dari virus maupun malware, serta memastikan kegiatan back-up data dilakukan secara berkala.
• Melakukan proses dokumentasi rutin terkait kegiatan perbaikan yang sudah dilakukan untuk proses pelaporan dan pertanggungjawaban ke pihak Manajemen perusahaan.

1. Directly report to NKAM

2. Well understood product technical knowledge to better serve and identify customer needs and expectation

3. Making short term sales strategy for derivative products

4. Building good relationship with customer

5. Business development with new customer especially in fertilizer & other value added segment

6. Negotiate the best alternative as a win win the solution with the customer – maximize product value added

7. Collaborate well with other division

8. Assist & collaborate with Derivatives Sales Manager to generate monthly report to Management

9. Meet the management expectation to achieve the given sales target ( volume & selling price)

• Mengevaluasi efektivitas teknologi, perangkat lunak, atau peralatan dan mesin yang digunakan saat ini untuk meningkatkan produktivitas dan kualitas teknologi terkait.
• Menganalisis prosedur dan praktik yang diterapkan saat ini untuk mengidentifikasi area yang memerlukan perbaikan.
• Berkoordinasi dengan tim teknis untuk membuat atau update sistem, perangkat lunak, atau peralatan lainnya.
• Menetapkan jadwal dan deadline tim untuk setiap project agar dapat mencapai target.

Technical Account Manager will be responsible for managing all pre-sales projects that are customer's related.

Job Descriptions

• Manage new and existing customer request
• Assist the sales team in delivering daily proposal to client
• Monitor the on going client-related project up to finishing and documentation
• Collaborate with the related department in delivering client to product activation
• Learn for new technology related to cloud and virtualization management, migration, and deployment

Job description :

1. Handle tickets from Customer Support on accounting system issue.

2. Helps users to better understand the accounting system.

3. Performs data analysis and data fix if required.

4. Manage ticketing system from CS team.

5. Work cross-functionally with Operations, Software Engineer, IT Infrastuctur, Commercial

teams to improve products and processes.

Job Spesification :

1. Bachelor’s degree, Diploma, Vocational School in Information Technology, Computer

Science, Mathematics, Accounting or equivalent.

2. At least 1 year experience in system support.

3. Has experience with Accounting system is plus value.

4. Fresh Graduates are welcome.

5. Has knowledge of Database/SQL is plus value.

6. Multitaskers with strong organizational skills and good attention to detail.

6. Willingness to work in a highly collaborative atmosphere and within a team.

7. Respect for deadlines and desire for keeping the high work quality.

• To support existing customers by providing on-site technical support, and the introduction of new Sika systems and products.
• To react in a timely fashion to provide technical solutions and training to support emergency requests by customers or consultants.
• To offer value added solutions to the customer through an active “hands on” approach to the training of customers employees.
• To Collaborate with cross-functional teams to analyze customer feedback and identify recurring issues or challenges.
• To Develop and implement improvement plans to address identified areas, ensuring the highest quality of technical support.
• TO Proactively identify opportunities for process optimization, cost reduction, and increased productivity in the delivery of technical solutions.

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.

● Assist in planning, coordinating, and executing technical projects, ensuring they meet business objectives and
timelines.
● Work closely with cross-functional teams, including engineering, product, and operations, to ensure alignment on project goals and deliverables.
● Serve as a liaison between technical teams and business stakeholders, providing regular project updates and managing expectations.
● Support the implementation of Agile methodologies to enhance project delivery and efficiency.
● Oversee the maintenance and updating of API specification documentation to ensure accuracy and alignment with project requirements.
● Manage the configuration and maintenance of Financial Transaction Manager (FTM) systems, ensuring they are up-to-date and functioning correctly.
● Utilize tools like Postman and API SNAP to test, validate, and monitor API integrations within the project scope.
● Maintain up-to-date project documentation, including progress reports, meeting minutes, and post-project analysis.

• Searching for new potential clients and maximizing project of ready mix and precast admixture in designated regions.
• To support existing Ready Mix & Precast customers as well as to assist in the acquisition of “New” Ready Mix & Precast customers & teams by providing on-site, technical training, technical support, and the introduction of all  Sika Ready Mix & Precast products.
• To react in a timely fashion to provide technical solutions and to support emergency requests by Ready Mix & Precast customers.
• To offer value added solutions to the Ready Mix & Precast sector through an active “hands on” approach to the Ready Mix & Precast customers.
• Persuading clients that product or service best satisfies their needs in terms of quality, price and delivery.
• Providing pre-sales technical assistance, product education, and after-sales support services.
• Prepare and maintain accurate sales forecasts, report and other documentation as required.
• Making technical presentations and demonstrating how a product meets client needs.

Collaborate with internal team including product development and marketing

• Responsible for Jabodetabek and surrounding area.
• Handling and interpreting Distributor & Shops requirements and needs.
• Developing long-term relationships with Distributor & Shops.
• Persuading Distributor & Shops that product or service best satisfies their needs in terms of quality, price, and delivery.
• Fulfilling sales target that had been set by Company.
• Have the ability to collaborate with related departments within the Company, to achieve the target.
• Providing pre-sales technical assistance, product education, and after-sales support services.
• Supporting marketing activities by attending trade shows, conferences, and marketing events to the Distributor.
• Making technical presentations and demonstrating how a product meets client needs.

As a Technical Consultant (TechOps), you will work with our business system Unit4 ERP, joining a highly knowledgeable and experienced team. This team is part of a global consulting organization operating in an international environment. You will perform assignments with new and existing customers, with installations primarily in the cloud.

In cloud assignments, you will have an advisory role, acting as the technical contact person and the link between the project and the cloud. This includes supporting project members with technical issues and assisting in our global cloud migrations strategy. You will also advise customers regarding their infrastructure to ensure optimal performance and scalability. Additionally, you will work closely with the CloudOps team to ensure seamless integration and operation.

• Bertanggung Jawab kepada Technical Manager & Aktivitas Technical Departement di Sangatta
• Mengendalikan & memastikan berjalannya Plan Maintenance System untuk kapal & alat berat
• Mengendalikan & mereview roster map/kerja bagi mecanic/engineer in duty setiap bulannya
• Mempersiapkan & Mengendalikan budget technical di Sangatta
• Mengendalikan perawatan kapal (LO, Part & Consumeble) serta berkomunikasi dengan Port Engineer & Mekanik
• Memonitor & mereview hasil perbaikan kapal termasuk dokumen (BAK & Foto)
• Terlibat dalam Team Tanggap Darurat
• Mereview & Menyetujui Service request dan Purchase request dari PE dan Mekanik
• Menerapkan K3 dan Lingkungan hidup di area kerja
• Mereview Jobs Safety Analysis yang dibuat Supervisor, Mekanik, Electrician dan welder

• Own a roadmap of features and fixes that improve the foundational aspects of SEO.

• Perform keyword research and competitive analysis

• Perform periodic technical audits and changes, making short and long-term SEO recommendations.

• Execute on-page optimizations

• Devise and execute methods to track, report, analyze, and improve SEO performance

• Collaborate with in-house marketing teams developers & product teams to implement necessary features and changes

• Develop new SEO tests and strategies.

• Serve as the key “SEO expert”

Technical Engineer – Customer Service provides maintenance & repair service and meet customer’s expectation level of service quality. He/she also is responsible for checking the qualities of products in the market and provide feedback for future product development.

• Provide repair and calibration service for products sold.
• Ensure efficiency and quality of repair service can meet targets.
• Follow SOP to record each incoming service demand in system properly.
• Comply with national law, state decrees, ethical compliance. (MFDS, Consumer Protection Act, Privacy Act, etc.)
• Identify and provide technical solutions for customers (i.e. hospitals, consumers, etc.)
• Give excellent after sales service
• Make report from daily activities to supervisor

1.     Diploma in Electrical Engineering, Electronic Engineering or Electromedical Engineering (preferable)

2.     Prior knowledge and experience in handling low voltage electrical devices is an advantage

3.     Having keen interest in handling low voltage electrical devices and medical equipment (BPM, Nebulizer, etc.)

4.     Excellent English skill (both oral and written) is an advantage. Proficient in electrical analysis techniques (low voltage)

• Melakukan kegiatan pemeliharaan EDC untuk memastikan EDC dapat digunakan dengan baik.
• Melakukan pengisian form maintenance secara lengkap, menyusun bukti tes transaksi, untuk diberikan kepada Admin Support. 
• Melakukan training kepada merchant mengenai produk serta penggunaan EDC agar merchant dapat menggunakan EDC dengan benar.

The Technical Solutions Manager will play a critical role in bridging the gap between our clients and our technical team. This role involves understanding client needs, designing tailored solutions, managing implementation projects, and ensuring the successful adoption of our technology.

• Client engagement: Act as the primary technical point of contact for clients, understand client requirements and challenges, and provide expert advice on how Kata.ai solutions can address their needs. 
• Solution design: Collaborate with clients to design customized solutions using Kata.ai’s AICX Platform and develop detailed technical specifications and architecture for proposed solutions. Oversee the development process, providing technical guidance and ensuring adherence to architectural standards and best practices.
• Project management: Lead the implementation of AI solutions, ensuring projects are delivered on time and within scope and coordinate with internal teams (engineering, product, and commercial) to ensure seamless project execution.
• Technical support: Provide ongoing technical support and troubleshooting for clients post-implementation and conduct training sessions and workshops to educate clients on the use of Kata.ai’s products. 
• Continuous improvement: Gather feedback from clients to identify areas for improvement in our products and services and stay updated on the latest industry trends and advancements in AI and machine learning.
• Solution Architect: Develop high-level and detailed architecture designs that meet business requirements and are scalable, secure, and cost-effective.

ABOUT YOUR ROLE:

You will have two primary responsibilities; 

• The training curriculum, execution and ongoing market support of Avery Dennison & Mactac branded products for the Thailand and Vietnam countries specializing in Paint Protection Film (PPF), Wrapping films (SWF, UWF) and Automotive Window Films (AWF). 
• Managing the Training & technical support with our Technical, Marketing & Commercial organizations.

The purpose & scope of the role:

• Be integral to the Automotive Solutions segment for Thailand and Vietnam by driving customer-focused value-added services, application & warranty support and internal/external training programs aligned with local business strategy.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Technical lead and support the implementation of the Automotive Solutions strategy across Thailand and Vietnam
• Develop and deliver market-leading PPF, SWF and Automotive Window Film application workshops, providing up-to-date and relevant content and practical skills to users of Avery Dennison products.
• Manage the Training & technical support in collaboration with Technical, Marketing & Commercial stakeholders. 
• Lead internal technical upskilling of our Technical, Marketing & Commercial teams in the areas of PPF, SWF and  AWF applications.
• Technical lead for the development and management of template design and maintenance
• Assess critical warranty claims, identify root causes and develop corrective action plans
• Participate in workshops, seminars, and training-related events within the Automotive industry for professional development 
• Support the implementation and certification of the Specialist Converter and Installer Network throughout Thailand and Vietnam
• Regularly research the latest training trends and resources within the Automotive industry
• Undertake and deliver on objectives for special new product introduction, application and research projects as required
• Drive quality initiatives ensuring total quality satisfaction for our customers.
• Actively support the Avery Dennison ICS Warranty Program by qualifying and issuing ICS Warranties in Thailand and Vietnam for programs identified by sales and marketing staff.
• Support the evaluation in qualifying raw materials & new products by understanding customer needs and evaluation (VOC) for locally, regionally or globally manufactured products
• Review and produce technical documentation for Thailand and Vietnam; Including Product Data Sheets and Instructional Bulletins
• Recommend processes and procedures for Technical support for distribution and converter customers in conjunction with Technical Marketing, Sales & Marketing teams
• Produce monthly, quarterly and annual reports in relation to technical activities.
• Joint field calls with strategic customers to help deliver incremental business through targeted share-gain programs 
• Build & maintain professional and regular contact with Divisions overseas U.S, Europe and Asia Pacific to ensure relationships and information flow
• Interstate and international travel for training, conferences and meetings will be required up to monthly

As a Data & Tech Support. The successful candidate will play a key role in providing comprehensive IT service support, data management, IT asset procurement/expense for Indonesia. This position involves delivering 1st tier helpdesk services, desk support to internal users, troubleshooting IT-related issues, and leveraging IT and Database management.

Responsibilities:

• Helpdesk Support:
  • Provide prompt and effective L1 helpdesk services to internal users using ServiceNow via remote software, phone, email, and chat.
  • Identify, prioritize, and resolve issues related to hardware, software, systems, and network.
• Data Management:
  • Ensure effective data management practices for Indonesia office.
  • Collaborate with relevant teams to address data-related challenges and ensure data integrity.
• Identity and Troubleshooting:
  • Investigate and troubleshoot problems related to IT services, including but not limited to hardware, software, systems, and network issues.
  • Escalate complex problems to higher-level support for further analysis and resolution.
• Collaboration:
  • Work collaboratively with cross-functional teams, including IT, development, and project management, to ensure IT services meet users' needs.
  • Act as a liaison between different departments to streamline communication and problem resolution.
• IT Asset Procurement and Expense Processes:
  • Manage the IT asset procurement and expense processes.
  • Collaborate with vendors to obtain competitive pricing and negotiate favorable terms.
  • Provide input on cost estimates for IT budget, ensuring alignment with organizational goals.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 2 years of professional experience in writing and editing technical documentation.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to linguistics, communication, journalism or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 2 years of professional experience in writing and editing technical documentation.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to linguistics, communication, journalism or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 2 years of professional experience in writing and editing technical documentation.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to linguistics, communication, journalism or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.