Total 117 front office assistant job vacancies in Others category in Indonesia

• Oversee daily warehouse operations, including receiving, warehousing and distribution.
• Ensure all logistics activities comply with regulatory and internal procedural requirements.
• Set up and maintain an efficient warehouse layout for optimal space utilization.
• Stock level monitoring, cycle count, and assist HOD in controlling B Goods and consignment products.
• Assist in developing and implementing logistics strategies to enhance operational efficiency.
• Prepare and present reports on logistics KPI and quality targets to upper management.

Coordinating all area in office management and work environment inside and outside including the legal aspect of office permit, coordinate with all function and department to ensure office operations, controlling reception and office building management  to ensure office operations run smoothly match with the quality-of-service Gameloft standards and policies. As part of HR and supporting Department team, taking part in improving employee experience in terms of office facilities. 

Detail responsibilities :

• Oversee general office coordination in the Studio.
• Maintain and check records of all bills from vendor under office management.
• Coordinating with immigration agent in registering new expats, extending the working documents for all expat and all necessities regarding visa and/or travel document;
• Maintain and review office budget, administer and control effectively all office expenses; follow up payments, and make sure with Accountant that all expenses are executed in due form.
• Supervise Office team to ensure all facilities are well operated and maintained (air-conditioning, electricity, drinks, telephone, meeting rooms, office furniture. Make sure supplies and equipment are provided in sufficient quantity and monitor the use.
• Collaborate with Purchasing to provide the best services with cost effectiveness; follow up all projects, fixing and operations related to office facilities.
• Upon necessities, working with IT and Building Maintenance in controlling office fit out regarding installation, decoration, movement, renovation any office facilities to match with quotation, agreement with vendors and plan validated by Studio Manager;
• Maintain inventory of office equipment and machines, ensure efficient asset management.
• Coordinate with building maintenance to ensure all the facilities, renovation, maintenance or new installment done, run smoothly and match with the expectation and plan.
• Compile all related report data office facilities (costs, damages, vendors) to determine the follow-up of the parties’ company, validated by Studio Manager
• Work Closely with Legal team to make sure that all office permits are valid and in order;

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Role

People are at the heart of everything we do. As our People Operations Assistant, you will be a champion of Love, Bonito’s culture and values and will play an integral role in spearheading the employee lifecycle globally. 

As a member of our Global Shared Service team, you will be reporting and working closely with our People Operations Manager to play a crucial role in supporting the People Operations team by managing the employee lifecycle, providing responsive support to employee inquiries, and maintaining HR systems. This role ensures that HR processes run smoothly and that employees receive timely assistance throughout their journey with the organisation.

Main Responsibilities

Employee Lifecycle Management:

• Assist in coordinating and executing all stages of the employee lifecycle, including onboarding, transitions, and offboarding.
• Ensure all employee records are accurately maintained and updated in HR systems.
• Support the execution of onboarding and orientation programs to help new employees integrate into the organization.

Employee Inquiries and Support:

• Serve as the first point of contact for employee inquiries related to HR policies, benefits, and other HR-related matters.
• Provide prompt and accurate responses to employee questions and concerns, escalating issues as necessary.
• Maintain a high level of customer service, ensuring a positive experience for all employees seeking assistance.

HR Systems Maintenance:

• Maintain and update HR systems with accurate employee data, including new hires, changes, and terminations.
• Monitor system performance and troubleshoot issues to ensure seamless operation.
• Assist in the implementation and testing of system updates or new HR technologies.

Documentation and Compliance:

• Ensure all HR documentation is up to date and compliant with legal and company policies.
• Assist in the preparation of reports and data analysis for the People Operations team.
• Support audit processes by providing accurate and timely information.

Administrative Support:

• Provide general administrative support to the People Operations Executive and the wider HR team.
• Assist with scheduling meetings, preparing documents, and coordinating HR events or programs.
• Manage HR-related communications, ensuring that all stakeholders are informed of relevant updates and changes.

Requirements & Experiences :

• Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent work experience).
• 1+ year of experience in an HR support or administrative role.
• Proficiency in HR software and systems.
• Excellent written and verbal communication skills, ability to exercise tact, discretion and the initiative to efficiently meet the demands of our internal stakeholders.
• High attention to detail and a commitment to accuracy.
• Proven team player and have the ability to communicate effectively. 
• Experience in project coordination, or other document management or administrative experience in a fast paced, customer-centric environment.
• Ability to approach problems flexibly and demonstrate creativity in solving them. 
• Has an insatiable desire to provide best-in-class employee experience. 
• Good understanding of Employment Act and other relevant employee government legislations as applicable to the workplace. 
  

What you should be :

• An LB culture champion with a deep understanding of the LB brand, unique proposition, and vision.
• A charismatic, trustworthy, and relatable team player. 
• A high degree of professionalism, judgment, and discretion. 
• Extremely meticulous to a fault! 
• A genuine curiosity to know how things work and how to make them better. 
• A growth mindset and desire to constantly iterate, improve, and upskill oneself. 
• Excellent judgment and an ability to think beyond and for the long-term.
• A passion and knack for problem solving and thinking ‘out of the box’ and coming up with solutions that are scalable and cost-efficient. 
• Exceptional communication skills; able to present ideas; and build strong relationships with stakeholders across all functions and levels.
• Strong collaborative attitude.

COME AS YOU ARE AND SHOW HOW YOU CARE!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• You’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every intercation.
• You'll demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries
• You’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.
• You'll handle customer complains and feedback according to "Oops! its messed up".
• You’ll communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• You’ll be aware of room status and also the competitors’ status.
• You’ll optimise the occupancy rate and average room rate.

Virtual Assistant (3 Months Contract Based)

Remote, Indonesia

The Client:

The District Attorney's Office in Alameda County, California, stands as the leading authority in law enforcement within the San Francisco Bay Area. Committed to upholding justice, the office ensures the thorough investigation and prosecution of criminal cases, safeguarding the community and maintaining public trust. Through its dedicated efforts, the District Attorney's Office strives to enhance safety and uphold the rule of law across Alameda County.

They are seeking remote talent to contribute to their critical campaign efforts. They are looking for individuals passionate about making a difference and have the skills to support their mission from afar. This role offers the opportunity to work closely with the team in California, assisting with various aspects of their campaign, from public outreach to digital content creation. Your contributions will help them effectively communicate our message, engage the community, and drive positive change.

Key Responsibilities: 

• Engage and liaise with volunteers, staff, and external stakeholders.
• Organize and coordinate campaign events, including logistics.
• Maintain accurate supporter lists, databases, and campaign documentation.
• Prepare and manage reports, presentations, and communication materials.
• Conduct research to support campaign initiatives.
• Collaborate with creative teams on outreach, marketing, and PR materials.
• Manage calendars, schedules, and deadlines effectively.
• Handle incoming and outgoing communication professionally.
• Ensure office management and supply organization.
• Assist with additional duties as assigned, adapting to evolving needs.

• Proven experience in campaign strategy development and execution.
• Strong skills in volunteer and stakeholder engagement.
• Proficiency in event planning and logistical coordination.
• Excellent data management and documentation abilities.
• High proficiency in English, with strong writing and communication skills.
• Expertise in office software (e.g., Microsoft Office, Google Workspace).
• Ability to conduct research and present findings effectively.
• Strong organizational and time management skills.
• Ability to collaborate with creative teams for marketing and PR.
• Flexibility to learn new tools and adapt to changing business needs.

Job Type: 3 months contract-based

Location: Remote

Working Hours: 60 hours / per week. Pacific Time.

Salary: $700 - $800 / per month

• Preparation of laboratory practicals, including set-up and breakdown as per teachers’ requests, testing such labs and equipment beforehand to ensure a successful learning experience
• Ensuring all laboratory equipment is in good working condition, clean, stored in a safe manner and inventoried periodically.
• Ensuring adequate supply of equipment and materials is always available
• Responsible for checking the orders upon delivery to ensure orders are complete and in good condition.
• Safe storage and removal of harmful chemicals and equipment
• Keeping track of materials borrowed by teachers and students
• Maintaining general tidiness and organization of the laboratories at the end of each workday
• Labeling, organizing and storing chemicals and materials with awareness of safety issues, and inventory periodically.
• Mixing of chemicals required for experiments.
• Storage and disposal of chemicals, chemical compounds and waste materials in a safe manner.
• Being proactive in matters relating to Health and Safety
• Assisting the teacher in supervision of laboratory practicals when needed
• Assist teachers in conducting experiments, if instructed.
• Assisting students in carrying out experiments, when necessary, under the guidance of the teacher

We are currently seeking a highly motivated Assistant Financial Controller to join our team at AYANA Komodo. In this role, you will work closely with the Financial Controller to ensure the efficient running of the Finance Department, in line with AYANA Hospitality's policies and standards, while meeting employee, guest, and owner expectations.

Responsibilities

• Manage and oversee the financial operations of AYANA Komodo
• Conduct financial analysis and reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, and working capital and cash control.
• Ensure quality control over financial transactions and reporting processes.
• Collaborate with the Financial Controller in fulfilling the department's goals and objectives.

• Bachelor's degree in accounting or a related field.
• Having minimum of 2 years of experience in Managerial position from 4 or 5 star Hotel
• Strong knowledge in Accounting and Indonesian taxation
• Have a good analytical thinking and problem solving
• Good interpersonal skill and able to coordinate with other teams
• Having previous experience in reputable public accounting firm and exposure with SAP System will be an advantage
• Willing to be placed in Labuan Bajo

We are looking for an Assistant Executive Housekeeper to join our team at AYANA Komodo. In this role, you will assist the Executive Housekeeper in overseeing the daily operations of the housekeeping department, ensuring that guest rooms, public spaces, and employee areas are clean and well-maintained. You will also be responsible for managing a team of housekeeping staff, training and developing them to provide exceptional service to our guests. As an Assistant Executive Housekeeper, you will play a key role in ensuring guest satisfaction and maintaining high standards of cleanliness throughout the property.

• Prior experience as a supervisor or assistant executive housekeeper in a hotel or resort setting
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to train and develop a team
• Knowledge of housekeeping procedures and best practices
• Flexibility to work in a remote and exotic location

It is included but not limited to:

• Ensure efficient (cost-effective, on-time) execution of sale contracts for specific assigned clients (from marketing/sampling phase to delivery)
• Keep assigned client profiles up-to-date and liaise with Inbound teams effectively on related procedural changes where relevant
• Issue shipping instruction & logistic documents related to assigned sales (invoices, release documents, cover letters, etc) & instruct/ensure upload of related external documents where required
• Work closely with relevant internal teams, brokers and logistic-service providers to ensure customer service, data accuracy & efficient coordination (position check, effective back-up/handover, etc.)
• Work closely with Sales team, Sales SSC, Inbound teams and head office to anticipate execution challenges and advise on potential solutions
• Advise Trading team on logistic costs for specific sale scenarios, and any other logistics aspect of a sales project/potential business
• Monitor assigned clients’ position & receivables
• Check all assigned service invoices to approve the costs
• Check stocks in assigned warehouses on a monthly basis & report accordingly
• Liaise with insurance team on onboarding of warehouse counterparties on CTRM and coverage of insured cases, risk team on execution limits and escalate to trading
• Monitor coffee prices on various commodity markets
• Perform data entry to ensure accurate and up-to-date records across all relevant systems and documents

1. Conducting income tax cuts in accordance with applicable tax regulations.
2. Preparing, reconciling, and routinely reporting tax administration.
3. Supervising the work of staff.
4. Implementing thorough and organized documentation.
5. Ensuring that the organization complies with all relevant tax laws and regulations.

• Minimum Bachelor's degree in Accounting/Taxation from reputable universities.
• In-depth knowledge of tax laws related to transfer pricing, regulations, and compliance requirements, specifically in hospitality and property industry.
• Certified in Brevet A, B, & C is preferable.
• Certified in Tax Consultant (IKPI) is preferable.
• Minimum 5 years of experience in related field, specifically in tax consultant.

• Assists the Executive Housekeeper in managing the overall housekeeping operations.
• Supervises and coordinates the work of housekeeping staff, including assigning tasks, training, and performance evaluations.
• Ensures that all guest rooms and public areas are cleaned and maintained according to established standards.
• Conducts regular inspections of guest rooms and public areas to ensure quality standards are met.
• Manages inventory of housekeeping supplies and equipment, including ordering, receiving, and storing.
• Develops and implements cleaning schedules and procedures.
• Handles guest complaints and requests in a timely and professional manner.
• Ensures compliance with all health and safety regulations.
• Assists with budget preparation and control.
• Provides leadership and motivation to the housekeeping team.
• Performs other duties as assigned.

Office Management 

• Manage the relationship with vendors/ suppliers and external service providers i.e. telco operator, internet provider, cleaning services, etc 

• Work alongside with Finance in maintaining a budget for office expenses. 

• Handle procurement or purchase request from internal/external stakeholders 

• Respond to emergency situations or other urgent issues involving the facility 

• General administration duties including maintaining of copier machine and other office equipment etc repair and maintenance for office equipment 

• Maintain and replenish of pantry and stationeries control 

• Liaison with Travel Agent, Airlines and Hotel Reps. for Corporate rates 

• Assist in arrangement for hotel reservations for events, meetings etc 

• Travel and visa arrangement for Indonesia office; assist and handling of visas for local and region request 

• Postage / mail handling, courier service arrangement 

• Liaison with the landlord on structural issues, problem resolution with the office space, fire safety and security etc 

• Business name card printing arrangement 

• Support HR and IT with onboard preparation i.e. laptop set up, issuance/ update of staff security access pass 

• Provide the front line of visitor hospitality, ensuring guests are cordially received in a prompt manner and directed to the proper meeting place 

• Maintains and updates the Asset Register including asset tagging 

• Acts as the liaison for all visitors coming from other Believe entities worldwide. 

• Perform general administrative and secretarial duties including corresponding with internal and external stakeholders 

• Contact point for all IT related issues coordinating with Believe Helpdesk/ Security for IT asset management lifecycle to include receiving hardware deliveries, unboxing and secure storage of all hardware and software, printer setup, and remote troubleshooting assistance, etc 

• Supporting other Executive in terms of calendars, claims etc 

Executive Assistant 

• Personal admin support to Indonesia management team 

• Managing and coordination of complex calendars and organising meetings and appointments for managing director 

• Assisting the managers/executives of important tasks and deadlines 

• Organization of meetings including the preparation of reports and follow-up of actions 

• Organization of travel, update of organizational charts 

• Preparation of presentation documents for working committees 

• Organizing events and conferences 

• Monitoring of various transversal projects 

1. Membantu dalam proses seleksi, pelatihan, dan pengembangan staf Front Office untuk memastikan mereka mencapai potensi maksimal mereka.
2. Mendukung upaya pengembangan Sumber Daya Manusia dengan merencanakan, mengorganisir, mengarahkan, dan memotivasi staf Front Office serta membantu dalam pengendalian pengeluaran dan kinerja.
3. Memastikan bahwa layanan yang diberikan oleh staf Front Office memenuhi atau melebihi kebijakan dan prosedur yang telah ditetapkan, serta mencapai tingkat kepuasan dan kenyamanan tamu yang tertinggi.
4. Membantu mengontrol penjualan kamar untuk memaksimalkan pendapatan dengan menerapkan teknik manajemen hasil yang efektif.
5. Memeriksa kamar tamu dan area publik untuk memastikan standar kebersihan dan kerapihan tetap terjaga.
6. Memantau status kamar dan menjaga komunikasi yang jelas dengan Departemen Housekeeping serta semua departemen lain di properti.
7. Menguasai kategori kamar, tarif, fasilitas, dan layanan yang tersedia di properti.
8. Menerapkan semua prosedur pengendalian kunci dan berpartisipasi dalam semua hal yang berkaitan dengan keamanan kamar tamu.
9. Mengetahui semua prosedur darurat dan kebakaran serta memastikan bahwa seluruh staf Front Office mendapatkan pelatihan yang lengkap.
10. Membantu Hotel Manager dan menyelesaikan tugas-tugas administratif serta proyek khusus sebagaimana diminta oleh manajemen.
11. Melaksanakan tugas lain yang ditugaskan oleh Front Office Manager atau Hotel Manager.

Check-In dan Check-Out:

• Melakukan check-in dan check-out tamu dengan cepat dan efisien.
• Memastikan semua dokumen yang diperlukan lengkap dan akurat.
• Menyediakan informasi yang diperlukan kepada tamu mengenai fasilitas hotel, layanan, dan area sekitar.

Pelayanan Tamu:

• Menyambut tamu dengan ramah dan profesional.
• Menangani permintaan dan keluhan tamu dengan efisien, mencari solusi yang memuaskan.
• Menyediakan layanan informasi dan rekomendasi mengenai atraksi lokal, restoran, dan aktivitas lainnya.

Administrasi dan Pemantauan:

• Mengelola reservasi dan memastikan pemesanan diperbarui dengan benar.
• Memproses pembayaran dan menangani transaksi keuangan dengan akurat.
• Mengatur dan memperbarui data tamu dalam sistem manajemen hotel.

Komunikasi dan Koordinasi:

• Berkomunikasi dengan departemen lain untuk memastikan kebutuhan tamu terpenuhi.
• Mengkoordinasikan dengan Housekeeping untuk memantau status kamar dan permintaan khusus.
• Menyampaikan informasi penting kepada tamu dan departemen terkait.

Tugas dan Tanggung Jawab Front Desk Agent

1. Menyambut Tamu.
2. Menyewakan Kamar Tamu.
3. Memberikan Informasi Pelayanan Hotel.
4. Mengoordinasi Pelayanan Tamu.
5. Menyusun Laporan Status Kamar.
6. Pencatatan Pembayaran Tamu.

• Working with the groups team on a day to day basis ensuring all enquires are analysed and responded to within brand standard timeframes
• Assist in the preparation of contracts for the leisure segment (FIT, group allocation and series)
• Work closely to set daily pricing and business strategies for all segments to maximise occupancy and ADR.

1. Penganggaran & Perencanaan

• Membantu Executive Housekeeper dalam menyusun anggaran Housekeeping tahunan dan menyampaikannya untuk disetujui oleh Manajer Hotel.
• Membantu dalam menyusun rekomendasi tahunan untuk kebutuhan FF&E (Furniture, Fixtures, and Equipment) dan menyampaikannya kepada Manajer Hotel untuk persetujuan.
• Membantu dalam mempersiapkan dan memperbarui manual operasional departemen.
• Merencanakan, mengorganisir, dan mengawasi kebersihan, standar layanan, serta pemeliharaan di seluruh hotel, termasuk kamar tamu, area publik, area belakang rumah, linen, dan seragam.
• Memastikan bahwa anggaran operasional departemen dipatuhi secara ketat dan semua biaya dikendalikan dengan baik.

2. Operasional & Administrasi

• Memastikan semua karyawan melapor tepat waktu dan mengenakan seragam serta name badge yang benar setiap saat.
• Mengkoordinasikan dan memantau semua aktivitas Housekeeping untuk memastikan departemen berfungsi dengan lancar dan efisien.
• Mewakili Departemen Housekeeping dalam semua rapat Kepala Departemen.
• Bertanggung jawab atas pengendalian kunci departemen secara menyeluruh sesuai dengan kebijakan hotel.
• Mengimplementasikan dan mengelola semua aspek layanan pelayan dan pembersih kamar, linen, manajemen seragam, laundry, serta kamar tamu dan area publik, taman dan lansekap.
• Meninjau dan mengevaluasi semua peralatan dan perlengkapan Housekeeping secara berkala serta memberikan rekomendasi pembelian.
• Memeriksa kuota kamar setiap hari serta kamar VIP.
• Menyusun laporan yang sesuai untuk departemen terkait.
• Memastikan produktivitas dan efisiensi karyawan maksimum melalui pemantauan dan supervisi yang cermat.
• Memastikan bahwa semua karyawan memberikan layanan yang sopan dan profesional setiap saat.
• Mengawasi karyawan di dalam departemen, memastikan bahwa standar dan metode layanan yang benar dipertahankan.

3. Sumber Daya Manusia

• Membantu dalam pemilihan dan perekrutan staf Housekeeping sesuai dengan standar yang ditetapkan oleh hotel.
• Melakukan evaluasi staf secara berkala dan memberikan bimbingan untuk pengembangan profesional mereka serta persiapan untuk peluang kenaikan jabatan.
• Menetapkan dan mengimplementasikan program pelatihan untuk semua staf Housekeeping.
• Membangun tim karyawan yang efisien dengan mengambil minat aktif pada kesejahteraan, keselamatan, dan perkembangan mereka.
• Memastikan bahwa semua karyawan memahami dan mematuhi Aturan dan Regulasi Karyawan Hotel.
• Memastikan bahwa semua staf diperlakukan secara setara dan adil.

4. Komunikasi

• Bekerja sama dan berkomunikasi secara dekat dengan semua departemen untuk menjaga operasi harian yang profesional.
• Menghadiri atau memimpin briefing harian, rapat, rapat departemen, atau rapat lain yang mungkin diperlukan.
• Menjaga kontak dengan asosiasi perdagangan, organisasi profesional, dan kelompok Housekeeping lainnya.
• Mempertahankan kebijakan komunikasi “pintu terbuka” untuk semua staf Housekeeping.

5. Tanggung Jawab Lain

• Memastikan bahwa semua karyawan sepenuhnya memahami dan mematuhi kebijakan hotel terkait kebakaran, kebersihan, kesehatan, dan keselamatan.
• Menangani tugas dan tanggung jawab lain yang mungkin ditugaskan dari waktu ke waktu secara efisien dan efektif.

We’re looking for an Office Assistant to assist with general affairs, manage office petty cash, and prepare documents. The ideal candidate should have a degree in business administration or other relevant background. Experience in the jewelry industry or affinity with sustainability is a big plus, but not a necessity. 

If this sounds like you, we’d love to hear from you! 

This is a full-time position for 40 hours a week. You’ll be working from our studio in Bali. 

Expected start date: immediately.

What we expect you’ll be doing: 

• Assist in daily petty cash operations and prepare payments for office expenses
• Manage maintenance of the office facilities and assist in logistics for company events 
• Prepare required documents for operational legalities, work permits and visa 

NOW LET'S TALK ABOUT YOU

1. You hold at least a Bachelor’s degree in business administration, management or related field, and have experience in office management and basic accounting.
2. You’re meticulous, ensuring no detail, however small, escapes your keen eye.
3. You're comfortable with high responsibility and are able to handle multiple tasks and projects at the same time.
4. You have a knack for identifying errors and improvement opportunities, helping to make our processes smoother and more efficient. You're always one step ahead, identifying potential issues before they become problems.
5. You're a self-starter, ready to take on any task and see it through to completion, all while communicating and collaborating with your team and external partners.
6. Feel comfortable communicating in English, or are excited to become more used to speaking English in a work environment. 

THIS POSITION IS NOT FOR YOU, IF YOU

1. Have trouble communicating clearly and directly with different teams and partners
2. Can't take constructive feedback and use it to improve your work and processes
3. Don't have the ability to work independently without constant direction
4. Aren’t looking for a long-term position
5. Aren’t based in Bali
6. Are looking for a fully remote position

Expected salary: Rp3,300,000-Rp4,000,000

This is what makes Gardens of the Sun your dream place to work - and why no one ever wants to leave our team:

• Flexible working hours
• You’ll be working from our lush and green Bali studio in a collaborative, young and fun-loving team
• Employee discounts
• No dress code
• 20 days of annual leave, on top of national holidays
• An equal opportunity environment that encourages you to learn and grow

The Front Desk Agent acts as an ambassador for the hotel; providing a warm and personal welcome upon arrival, any assistance needed throughout the guests’ stay, and settling accounts accurately upon departure, with the desire to see the guest return.

What you will be doing:

• Ensures each guest receives a warm and welcoming reception, and a fond farewell according to all Sofitel Standards
• Communicates with other departments for general hotel knowledge as well as completing guest requests in a timely manner and ensures follow up is completed
• Ensures that all bills are kept up to date and accurate and process upon departure
• Takes advance reservations, bookings and special requirements
• Enrolls new ALL members and updates ALL profiles as required
• Remains observant and responds to each guest who approaches the Front Desk

This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

1 Melaksanakan penerjemah untuk mempermudah komunikasi                                  

2 Melaksanakan kegiatan administrasi (Translate dokumen seluruh departmen Produksi)

3 Memproses dokumen masuk dan keluar

4 Rekap data KPI     

Memberikan pleayanan yang baik kepada tamu, membantu proses check in dan check out tamu, membuat invoice tamu dan handling objection tamu.

Reporting to the Executive Assistant Manager you will be responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Reporting directly to the General Manager, the EAM will oversee various departments and collaborate closely with department heads to drive operational excellence, achieve financial goals, and maintain the highest standards of service quality.   

The EAM will plan, organize, direct and coordinate management activities of the operations in conjunction with the General Manager. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel and will take on responsibility for the hotel in the absence of the General Manager.

 What you will be doing:

• Oversee the day-to-day operations of multiple departments, including but not limited to Front Office, Housekeeping, Food and Beverage, Sales and Marketing, and Finance
• Collaborate with the General Manager and other senior leaders to develop and implement strategic plans and initiatives aimed at achieving organizational goals and enhancing the overall guest experience
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
• Champion service excellence and guest satisfaction, promptly addressing any concerns or issues to ensure resolution and enhance guest loyalty

• To be available at all times to deliver service beyond expectation.
• Maintain the positive appearance, proper grooming and keeps tidy.
• Responsible for smooth check-in, check-out, posting all transactions and reporting.

Service Excellent to the Guest