Total 272 job vacancies by AccorHotel

Food & Beverage Server (A New, Ravamped Dining Experience by Michelin-star Chef)

Fairmont Jakarta is revamping one if its specialty restaurants to offer a new dining experience, infused with global influences and contemporary flair, for Jakarta gourmet aficionados. Located 22 floors above the ground, the new restaurant will bring Fairmont Jakarta dining scene to a new height, with its alliance with a Michelin-starred restaurant in Singapore. 

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

Employment will be under local contract. Open for Indonesian citizens only. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Learning programs through our Academies designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Career development opportunities with national and international promotion opportunities. The sky is your limit.

What you will be doing:

• Assist guests regarding menu items in an informative and helpful way.
• Have full knowledge of beverage lists and promotions, menu items and preparation methods.
• Follow all safety and sanitation policies when handling food and beverage.

Reporting to the Executive Sous Chef you will be responsible for leading the culinary team. 

 What you will be doing:

• Ensure consistency and highest quality specialty within Asian cuisine, maintaining the financial performance indicators in line with the budget.
• Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and our Heartist
• Develops and maintains active menus based on sales mix, demands, special promotions and product availability.
• Being the HACCP champion and ensuring all of our Heartist are following and compliance to HACCP guidelines

• Able to create innovative menu and dishes & follow all the step for menu or new dishes implementation

• Control food wastage and report & Cost Control at all time

• Ensuring food quality delivery according the standard & applying and maintaining HACCP and Food Safety procedure

Do you have an appetite for career progression and are ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team.

What is in it for you:

• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Food preparation and cooking, plating, and presentation.
• Kitchen maintenance and cleaning, following food safety requirements.
• Maintaining and ordering stocks and supplies.

Reporting to the Sous Chef you will be responsible for leading the culinary team. 

 What you will be doing:

• Have a good knowledge of food preparation, cooking methods, and presentation techniques
• Supervise, coordinate, and participating in the preparation of mise en place cooking for all F&B outlets
• Controls cooking procedures, portioning, garnishing, and presentation of all dishes
• Assisting Chef de Cuisine in composing new recipes and menu ideas
• Being the HACCP champion and ensuring all of our Heartist are following and compliance to HACCP guidelines

1. •Supervising Front Office, Housekeeping and Maintenance
2. •Manage hotel operations to maximize profitability and to ensure superior guest experience
3. Manage room inventory and pricing strategies in coordination with the revenue management team to optimize occupancy rates and revenue.
4. Coordinate with the maintenance department to ensure all guest rooms and public areas are in excellent condition and any issues are promptly addressed.
5. Handle guest complaints and feedback, taking immediate corrective action when necessary to resolve conflicts and prevent recurrence.
6. Prepare and manage the budget for the rooms division, including forecasting and controlling expenses to meet financial objectives.
7. Train, mentor, and evaluate the performance of rooms division staff, promoting a culture of high performance and continuous improvement.
8. Liaise with the sales and marketing department to support promotional activities and accommodation packages that enhance guest experience and hotel revenue

1. Food & Beverage Manager to organize and direct a team essentially oriented towards customer service & satisfaction in the restaurant, bar, room service, banquet and executive lounge.
2. Ensure the delivery of all orders while maintaining a high quality of service, creates constantly and consistently maximum guest satisfaction in all Food & Beverage outlets
3. Insure that all expenses: food cost, beverage cost, labour cost and other expenses are within budgetary limits

• Manages and organizes the Spa, Wellness and Fitness Centre with mission is to ensure the area is well stocked and well maintain at all time with focus on Wellness and Wellbeing of all guest in the Resort.  This is accomplished within the scope of a budget and in conformity with well- defined management norms 

• To support the operation as Spa receptionist and assist guest with Fitness and Yoga facilities whenever is needed 

• Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in Wellness and Wellbeing activities 

• Responsible for the operation of the Spa department (including  Fitness and The Shop), overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Spa, Wellness and Fitness Area. Both in term of assets and respect of equipment in all area 

General Responsibilities 

• Gather information and remain fully informed of local and international trends in Spa operations, recommends new and up to date treatments as necessary for improvement  

• Develop and maintain Wellness and Fitness activities for in house guest during stay with focus on personalized program based on guest profile and needs 

•  Develop and maintain the Shop as the only retail of the Resort to make sure that all items on sale are accounted for at all times, to make sure selection of item are of highest luxury standard 

OVERVIEW OF DUTIES

To handle all administration and ensure the smooth running of the department under the supervision of the Director of Sales.

MAIN RESPONSIBILITIES

Customer relations

• Ensures that team organization remains flexible and ready to meet customer needs.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.

Professional Techniques / Production

• The Sales Administration performs its duties within the framework defined by the chain and hotel norms and international regulations specified by the Director of Sales.
• Assist the Sales Executive and Manager in organizing the filing system of the Division / Department / Section.
• Ensure that stationery item stock is accounted for and well maintained.
• Organize the recording system for all incoming and outgoing correspondence and incoming telephone calls.
• Handle all typing work required. Take minutes of meetings.
• Assist in the dispatch and collection of correspondence in the hotel.
• Ensure the cleanliness of the office.
• Handle all incoming telephone calls and take messages.
• Prepare and send out facsimile messages.
• Assist in the packing of materials when required. e.g. hotel brochures, sales kits, giveaways etc.
• Is familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), facsimile and office telephone switchboard system, and all necessary computer software programs.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.
• Keeps well-informed about the product (lodging, catering, and other facilities)

Team management and cross-departmental responsibilities

• Works in collaboration with the other departments

• Oversee the accounts receivable process, ensuring timely and accurate invoicing, payment processing, and collections. 

• Collaborate with the finance team to ensure accurate and timely closing of the month end. 

• Perform balance sheet reconciliations  

• Collaborate with various departments to ensure timely collection of payments and assessing any risks attached. 

• Ensure accurate menu costing and pricing of all new menu, evaluate standard recipes and determine its potential cost.
• Work with F&B in menu costing, pricing, testing, planning.
• Perform physical count of beverage stocks at F&B outlets and beverage store.
• Ensure accurate month end inventory are recorded and reconciled with general ledger.
• Oversee Receiving to ensure that the control policies and procedures are followed. Ensure proper record keeping of inventories.
• Check Market List, Receiving Record, Costing List to ensure the effectiveness of the control system.
• Make suggestions for possible improvement in cost control procedures

Check employee ledger for immediate salary deduction.

Process travel agencies’ commissions.

Assist the Financial Manager in the collection of accounts directly from the debtors.

Prepare summary of “Charge Backs “and returned checks.

Prepare monthly expense statement to owner and monthly billing statement to all debtors.

Prepare the necessary journal entries affecting accounts receivable.

Prepare monthly accounts statements to clients.

•Achieve daily targeted number of sales calls with effectiveness and Develop business leads for the Hotel on a weekly basis

•Prepare monthly list of accounts to penetrate for the following month and prepare monthly action plan for main market segment

•Fully responsible Corporate and MICE, including contracting, updating profile and renewing contracts

• Provides, directs and oversees training for all levels of Pastry Team Members under the general guidance of the culinary department in coordination with the Executive Chef and within the limits of the hotel Standards.
• The incumbent is responsible for providing departmental induction program, welcome and initial trainings of new Pastry Team Members. Organizes and provides mostly on-the-job training and supports further development of all level of Pastry Team Members in the culinary department.
• Oversee the day to day operation of the culinary department, ensuring best practice and adhering to the hotel Standards, policies and procedures.
• Develop and implement dessert menus, trends, training and quality initiatives to ensure that the hotel’s business goals are achieved, all in line with company brand standards.
• Manage the preparation, production and presentation of pastry kitchen and related areas in a safe, sanitary and cost-effective manner. 
• Control the maintenance/sanitation of pastry kitchen, equipment and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and property standards and regulations. This includes working with the senior food buyer to ensure the stewarding staff is assisting in our cleanliness and organization. 
• Train and develop the staff in proper execution of Culinary Standards and Position Critical Standards. 
• Schedule staff efficiently to meet guest and business demands. 
• Hiring, counseling, and coaching of staff to maintain hotel standards. 
• Guarantee compliance with all administrative procedures including but not limited to human resources and accounting. 
• Ensure performance evaluations for all staff and supervisors under his/her control are completed in a timely manner. 
• Actively promotes a safe and hazard free work environment and ensures administrative compliance regarding incident reports. 
• Any other duties or tasks as relevant to the job as described. 
• Participates in demonstrations, special projects and public relations duties as necessary.
• Supervise the activities of the Bakers, Chef de Partie, and Pastry Cooks.

 Managing Beverage Operations

• Developing and creating beverage menu and recipes 
• Leading and Training Beverage team
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Implements agreed upon beverage policy and procedures throughout the property.
• Manages in compliance with all applicable beverage laws.
• Understands beverage control including days on hand, perpetual inventory, beverage pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
• Monitors adherence to all beverage control policies and procedures.
• Attends pre- and post-convention meetings as needed to understand group needs.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Manages to achieve or exceed budgeted goals.
• Maintains food handling and sanitation standards.
• Manages inventories according to budget and business levels.
• Trains staff on beverage control policies and procedures.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Communicates critical information to the beverage staff regarding each event.

Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Provides feedback to individuals in an effort to improve service performance.
• Reviews comment cards and guest satisfaction results with employees.
 

Position Overview: As a Sales Executive specializing in the Government Segment at our hotel, your primary responsibility will be to develop and maintain relationships with government clients to drive sales and revenue growth. You will be tasked with understanding the unique needs and requirements of government agencies, leveraging your sales skills to effectively communicate the value proposition of our hotel's offerings, and ultimately closing deals to secure government contracts and bookings.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!.
• Ability to make a difference through our Corporate Social Responsibility activities.

Key Responsibilities:

1. Identify and target government agencies at the local, state, and federal levels as potential clients.
2. Develop and execute a strategic sales plan tailored to the government segment, including prospecting, lead generation, and outreach activities.
3. Build and nurture relationships with key decision-makers within government organizations, including procurement officers, travel managers, and event planners.
4. Conduct sales presentations and meetings to showcase the features, amenities, and capabilities of our hotel, emphasizing how they align with the unique requirements of government clients.
5. Collaborate with internal teams, including event planning, operations, and finance, to ensure seamless execution and delivery of services for government bookings.
6. Negotiate contracts and pricing agreements with government clients, ensuring terms are mutually beneficial and align with company objectives.
7. Stay informed about government regulations, policies, and budgetary constraints that may impact the hospitality industry and adjust sales strategies accordingly.
8. Track sales metrics, generate reports, and provide regular updates to management on progress, challenges, and opportunities within the government segment.
9. Represent the hotel at industry events, conferences, and trade shows targeting government professionals to increase brand visibility and generate leads.
10. Continuously assess market trends, competitive landscape, and customer feedback to identify areas for improvement and innovation in government sales strategies.

Sales Manager (Government Segment)

Through your passion and motivation, you sell memorable experiences to guests who stay on your property. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with your guests.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Consistently offer professional, friendly, and engaging service.
• Responsible for the achievement of targeted food and beverage revenues.
• Knows well with the government segment.
• Respond to and contract inquiries for all inquiries professionally and promptly. 
• Initiate billing procedures to ensure hotels deal with creditable clientele, as well as ensure deposits and/or credit applications are received with adequate information.
• Organise and distribute all information to departments for events through banquet event orders, directives, resumes, and rooming lists.
• Coordinate with outside vendors - entertainment, electrical, audio-visual, display, floral, etc. to accommodate the client's requirements.
• Create menus to satisfy client’s needs while maintaining hotel food and labor costs.
• Ability to plan and organize events effectively with an acute sense of detail.
• Ensure delivery of expected guest service through follow-up and coordination with other hotel departments
• Work independently within given parameters and maintain a positive attitude within a very busy environment.
• Able to handle many tasks at once with strong organizational and supervisory skills. 
• Maintain high quality of service standards required by the hotel and company.
• Weekly participation in the inquiry schedule and support of the other “Inquiry Managers” in coverage during absences, vacations, and other high-demand periods.
• Attends customer events, local trade & Bridal shows, and sales missions to maintain, build, and/or develop relationships with current and future clients. 
• Prompt response (within one business day) to all forms of inquiries to capture additional market share.
• Perform regular audits and site of the comp set regularly.
• Negotiate prices, prepare accurate quotes, and confirm by written contracts. 
• Site inspections.
• Active participation in Departmental meetings, team building efforts, and other like activities.
• Prepare weekly, monthly, quarterly, and annual reports as required.
• Assist with the compilation of competitive intelligence information.
• Actively participate in appropriate Conference Services/Catering training.
• Ensure Health & Safety standards are complied with at all times.
• Adherence to Company Green Initiatives.
• Primary market segmentation and market deployment may be altered as well as the defined “work week” at the discretion of the Director of Sales.
• All other reasonable requests are made by the leadership of the Department and Hotel.
• Solicit group, transient, and/or banquet business, and reach the consistent achievement of sales objectives.
• Establish parameters, quotes and negotiate prices, and seal contracts.
• Participate in tradeshows, conventions, and promotional events.
• Maintain accounts, contact, activity, and business details.

Fairmont Gold Manager (Executive Club Lounge)

At Fairmont Jakarta, we set the standard for luxury and excellence in hospitality. Our Fairmont Gold Lounge offers an exclusive haven for our esteemed guests, providing exceptional service and refined amenities. We are currently seeking a dedicated and experienced Fairmont Gold Manager to lead our team and ensure that every guest enjoys a superior and memorable experience.

As the Fairmont Gold Manager, you will be responsible for overseeing the daily operations of our exclusive Gold Lounge. You will ensure that the lounge operates smoothly, providing high-level service and creating an exceptional experience for our guests. Your leadership and commitment to excellence will be key to maintaining the lounge’s prestigious reputation.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Deliver outstanding service and personalized experiences for Fairmont Gold guests. Anticipate and respond to guests’ needs and preferences to enhance their satisfaction.
• Recruit, train, and supervise a team of lounge staff. Foster a positive and professional work environment while promoting teamwork and high standards of service.
• Manage daily operations, including guest check-ins, lounge setup, and the execution of service standards. Ensure the lounge is consistently clean, well-maintained, and stocked with necessary supplies.
• Develop and implement service protocols to ensure consistency and quality. Address and resolve guest concerns promptly and effectively.
• Plan and oversee special events, such as private functions and VIP receptions, ensuring seamless execution and exceptional guest experiences.
• Monitor inventory levels and manage supplies to control costs while maintaining high service standards. Prepare and manage the lounge’s budget, ensuring financial targets are met.
• Work closely with other hotel departments, including the front desk, food and beverage, and housekeeping, to ensure a cohesive and high-quality guest experience.
• Gather guest feedback and use it to continuously improve lounge operations and service quality. Implement best practices and innovative solutions to enhance the guest experience.

Executive Chef

At Fairmont Jakarta, we pride ourselves on delivering unparalleled luxury and world-class service to our guests. Our commitment to excellence is reflected in every aspect of our operation, from our exquisite accommodations to our fine dining experiences. We are seeking a talented and visionary Executive Chef to lead our culinary team and elevate our dining offerings to new heights.

As the Executive Chef, you will be the creative force behind our diverse and sophisticated menu offerings. You will oversee all aspects of kitchen operations, including menu development, food preparation, staff management, and adherence to high standards of quality and presentation. Your innovative approach to cuisine and leadership skills will ensure that our guests have a memorable dining experience that exceeds their expectations.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Design and create seasonal and innovative menus that showcase the latest culinary trends and cater to diverse guest preferences.
• Oversee daily kitchen operations, ensuring the highest standards of food quality, safety, and hygiene are maintained.
• Recruit, train, and mentor a dynamic team of chefs and kitchen staff. Foster a positive and collaborative work environment.
• Manage food costs, inventory, and supplies to ensure profitability while maintaining the highest quality standards.
• Engage with guests to receive feedback and tailor culinary experiences to enhance guest satisfaction.
• Implement and uphold rigorous standards for food preparation, presentation, and taste.
• Stay abreast of industry trends and incorporate cutting-edge techniques and ingredients into menu offerings.
• Work closely with the hotel’s management team and other departments to ensure seamless service and a cohesive guest experience.

• Oversee the daily operations of the Finance department
• Direct and coordinate hotel financial planning and budget management functions
• Monitor and analyze monthly operating results against budget

• Direct and coordinate debt financing and debt service payments with external agencies
• Prepare annual reports of actual revenues, transfers, and expenses
• Analyze financial outlooks and prepare financial forecasts
• Prepare financial analysis for contract negotiations and product investment decisions
• Ensure compliance with local, state, and federal budgetary reporting requirements
• Establish and implement short- and long-range departmental goals, objectives, policies and operating procedures

Sales Manager

- Prepare and execute creative sales strategies to source, drive and grow our revenues from your managed accounts.

- We’ll look to you to build up account management plans, making sure you’re “in the know” on the latest market news and competitor insights too.
- Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
- Establish parameters, quotes and negotiate prices and seal contracts
- Maintain accounts, contact, activity and business details

• Ensure that invoices are correctly coded, posted into system, and adequately attached with relevant documents such as Purchases Orders, Banquet Event Orders etc
• Ensure that all payment requisitions are approved by relevant Department Heads or Division Heads
• Ensure that journal entries interfaced from Cost Control/Receiving Office are correct
• Post all manual cheques into the system
• Schedule and make electronic payment according to approved policies & procedures
• Ensure that all expenses for the month are posted and necessary accruals made
• Ensure that Accounts Payable aging tally with General Ledger
• Update creditors’ reconciliation to ensure our records tally with creditor’s statement
• Check daily F&B invoices interfaced from Cost Control to ensure accuracy of prices, quantities against delivery orders and purchase orders
• Make accurate and timely payment to creditors according to approved policies & procedures
• Ensure that payment advices are sent out to creditors on time

Monitor and analyze monthly operating results against budget

•       Direct and coordinate debt financing and debt service payments with external agencies

•       Prepare annual reports of actual revenues, transfers, and expenses

•       Analyze financial outlooks and prepare financial forecasts

•       Prepare financial analysis for contract negotiations and product investment decisions

•       Ensure compliance with local, state, and federal budgetary reporting requirements

•       Establish and implement short- and long-range departmental goals, objectives, policies and operating procedures

•       Maintain an organizational structure and staffing to effectively accomplish the department’s goals and objectives

•       Serve as primary legislative liaison relative to company financial issues

•       Direct financial audits and provide recommendations for procedural improvements

•       Conduct regular checks on procedures for purchasing, receiving, storing, issuing, food preparing and portioning

Navina Pool Bar Server provides exceptional beverage and food service to guests enjoying the pool area. They are responsible for creating a welcoming and enjoyable atmosphere, delivering personalized service, and ensuring guests' needs are met. They take orders, prepare and serve a variety of beverages, including cocktails, wines, and non-alcoholic drinks, and may also handle light food service. Pool Bar Servers maintain a clean and organized work area, handle guest inquiries and requests, and ensure efficient and timely service. They play a crucial role in enhancing the overall guest experience by providing friendly and attentive service, promoting the hotel's offerings, and creating a positive and memorable poolside experience for guests.

The Butler provides an unparalleled level of personalized service and attention to guests visiting the exclusive Raffles Club. As a dedicated hospitality professional, the Butler creates bespoke experiences tailored to individual preferences, ensuring an exceptional and memorable stay for each guest. With an acute focus on anticipating needs and desires, the Butler goes above and beyond to curate exclusive amenities, attend to special requests, and deliver flawless service throughout the guests' visit. By upholding the hotel's reputation for excellence and providing a refined oasis of luxury within the international chain, the Raffles Club Butler plays a pivotal role in ensuring an extraordinary and unforgettable experience for discerning travelers seeking the epitome of bespoke hospitality.