Total 72 job vacancies by AccorHotel

Job Purpose

To support Director of Spa & Wellbeing to manage the operations (SPA, The Shop, Fitness Centre and Wellness in the entire Resort) by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort’s and business objectives. Ensuring the facilities and treatments offered continually exceed guest expectations.

Director of Spa & wellbeing would be accountable for managing the budget, forecast on revenue and expense, capital expenditure, and support the Wellness program. And would be responsible for maintaining all regulatory requirements.

Liaise and work alongside team member from other Department at all times to provide the best service and Resort experience, as well as to maintain connection with outside vendor and trainer to provide wellness and wellbeing activity for our guest

General Duties

1. To responsible for the operation of the Spa & Wellbeing department (including SPA areas, The Shop, Tennis Court, classes, activities, etc.) by ensuring overall condition and maintenance of the property are well maintain, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Spa, Wellness and Fitness Area. All in term of assets and respect of equipment in all areas.

2. Manages and organizes Fitness and Wellness area including Tennis Court with mission is to ensure the Wellness and Wellbeing of all guest in the Resort. This is accomplished within the scope of a budget and in conformity with well- defined management norms.

3. Manages and organizes the Retail Shop with mission is to ensure the area is well stocked and well maintain at all time with focus on Wellness and Wellbeing of all guest in the Resort.

4. To support the operation as Spa receptionist/admin and assist guest with Fitness and Daily activities whenever is needed

5. Responsible for planning, directing, controlling, co-coordinating and participating in the event (activities, class, program, retreat, etc.) of all personnel by engaged in Wellness and Wellbeing activities.

6. Responsible for the cleanliness and maintenance of the Spa areas and The Sanctuary areas by ensuring all the cleanliness (neat and tidy), safety and uncompromising attention to all guest(s).

Hotel safety and security

1. Responsible for the hotel safety and fire standards, ensure regular check, and that safety standards and emergency procedures being implemented in the team

2. Support regular fire drills in co-operation with the security department

3. On call 24/7 availability given the nature of the Position and Safety and Security importance towards colleagues, guests and asset

The Director of Sales is responsible for leading the hotel's sales and revenue strategies to maximize profitability. This role requires creating, managing, and executing strategies to grow revenue across rooms, events, and other services. The Director of Sales will oversee the sales team, foster client relationships, and position the hotel as a premier destination in the market.

As a Director of Sales, your role encompasses a broad range of responsibilities aimed at driving revenue growth, maintaining customer satisfaction, and leading your sales team effectively. Here's an overview of the duties typically associated with this role:

1. Developing Sales Strategies: You will be responsible for creating and implementing sales strategies to achieve company objectives. This involves identifying target markets, setting sales goals, and planning how to reach them.
2. Managing Sales Team: You will lead and manage the sales team, including hiring, training, setting performance expectations, and providing ongoing coaching and feedback to ensure they meet their targets.
3. Setting Sales Targets: Work with senior management to set sales targets for the team and ensure that they are realistic and achievable.
4. Monitoring Sales Performance: Track sales metrics and performance against targets, analyzing data to identify areas for improvement and implementing corrective measures as needed.
5. Building and Maintaining Customer Relationships: Cultivate relationships with key customers and clients, understanding their needs and ensuring high levels of customer satisfaction. This may involve participating in client meetings, and negotiations, and resolving any customer issues or complaints.
6. Market Research and Analysis: Stay abreast of market trends, competitor activities, and customer preferences to identify new opportunities and adjust sales strategies accordingly.
7. Collaborating with Marketing: Work closely with the marketing team to develop sales collateral, promotional materials, and campaigns that support sales efforts.
8. Developing Pricing Strategies: Determine pricing strategies based on market analysis, product demand, and competitive landscape to maximize revenue while remaining competitive.
9. Forecasting Sales Revenue: Provide accurate sales forecasts to inform budgeting and resource allocation decisions.
10. Implementing Sales Processes and Tools: Develop and refine sales processes, tools, and methodologies to improve the efficiency and effectiveness of the sales team.
11. Representing the Company: Act as a spokesperson for the company at industry events, conferences, and networking functions to promote the company's products/services and build brand awareness.
12. Reporting and Analysis: Prepare regular sales reports and presentations for senior management, providing insights into sales performance and recommendations for improvement.
13. Ensuring Compliance: Ensure that sales activities comply with relevant laws, regulations, and company policies.
14. Continuous Learning and Development: Stay updated on industry trends, sales techniques, and best practices through training, workshops, and professional development opportunities.
15. Driving Innovation: Encourage innovation within the sales team to develop new sales techniques, products, or services that can provide a competitive edge.

The Marketing Communication Manager supports the marketing and communications strategies for Mercure Serpong Alam Sutera, helping enhance the hotel's brand image, reach target audiences, and increase bookings and guest engagement. This role works closely with the Marketing Communication Manager to implement campaigns, manage digital channels, oversee content creation, and build relationships with media, influencers, and other relevant partners. Key focus areas include social media, content marketing, email campaigns, public relations, and guest communication.

The Mixologist, create best spoke cocktail and mocktail, provides prompt and courteous drink orders at the bar or through the bar servers whilst at the same time delivers bespoke experience waits on the guest, using suggestive selling, takes order and serves them accordingly, performs side work as required and performs cashiering function. He/She train the bartender and is able to handle all operational equipment.

General Duties

• Greet the guest, present menu, help with guest choice, making suggestions, takes order and serves food & beverage according to standard procedures.
• Set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes.
• Process drink orders in proper calling order directly from service staff, to check for correct number of drinks and manage billing quickly and efficiently.
• To make all cocktails in accordance with beverage standard, using full standard measures.
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
• The ability to ensure that the bar is stocked and all side opening and closing duties are completed.
• Clean glasses, utensils, and bar equipment.
• Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins.
• Checks on guest satisfaction, attends to guest needs and complaints with proper follow up by informing the Management or Senior Team Leader.
• Presents check, performs cashiering function, bid guest farewell and invite them to come back.
• Maintains cleanliness of work place by performing clearing functions.
• Attends all meetings and trainings as conducted.
• Create best spoke cocktail and mocktail for new menus
• Performs food runner duties as required.
• Answer phone calls.
• Carry out light cleaning and maintenance of bar/restaurant.
• Dispense beverages
• Take table reservations and effectively control the flow of the guests in the restaurant ensuring
• Comply with hotel and department policies and procedures at all times.
• Help implement work simplification and necessary changes
• Ensure miss-en-place is carried out before each shift
• Following up in proper billing procedures

Junior Sous Chef is responsible for creation of menus and standard recipes maintain and control production of the highest quality products, supervising the Colleagues in efficient manner, strive to keep the working hours to the most efficient. Without compromising quality, maintain hygiene and safety standards as per company guidelines. Create a departmental culture of motivation, team spirit and creativity.

Decision Making Responsibilities:

• Assist in food preparation and collaborate with the executive/head chef.
• Help in the design, testing, and implementation of the food and drink menu.
• Produce high-quality plates for customers in both design and taste.
• Oversee and supervise kitchen staff.
• Assist with inventory, ordering, supplier relationships, and management of supplies.
• Ensure that food is high quality, and that kitchen is in good, clean, and hygienic condition.
• Keep work and food prep stations clean and comply with food safety standards.
• Offer suggestions and creative ideas that can improve the kitchen’s performance, menu options, and service levels.
• Maintain the schedule for staff shifts.
• Monitor and maintain the kitchen equipment, and arrange repairs and service as needed.
• Department Budget
• Matters pertaining to Culinary  operations
• Within the authority as assigned by Superior

MAIN RESPONSIBILITIES

Customer Relations

• Provides a friendly and personalized welcome for guests.
• Offers attentive service and adapts to any constraints guests may have.
• Heeds any remarks made by guests and ensures follow-up.
• Establishes good relations with guests, offering advice and fostering customer loyalty.

Professional Techniques / Production

Completes the following tasks:

• Prepare the point of sale and preparation areas.
• Welcomes guests and provides waiter service.
• Cleans and tidies the restaurant and prepares areas after closing.

• Before every work shift, learn about dish composition and any shortages.
• Organizes his/her work to suit fluctuations in numbers, events, and guests.
• Ensures the equipment used remains in good condition. 

Team management and cross-departmental responsibilities

Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet, etc)

Commercial / Sales

• Is attentive to and respects guests' needs.
• Helps increase customer loyalty through quality of service.
• Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms.
• Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers.

To assist the Assistant Chief Accountant in overseeing and directing all aspects of operation concerning cash receipt, disbursement, and the company’s bank account, including internal control.

To assist the Chief Accountant in ensuring the smooth and efficient operation of the Accounts Payable Section.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and worldwide!.
• Ability to make a difference through our Corporate Social Responsibility activities.

Front Desk Agent

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and worldwide.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

As a Guest Service Agent, reporting to the Front Office Supervisor, responsibilities and essential job description: 

• Having a positive attitude towards work, be self-disciplined and self-motivated, and set a good working example for all sub-ordinates.
• Responsible for the daily organization of the section.
• Be concerned with staff discipline and staff performance,  and help to develop skills for all staff within the section.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Establish a good public relationship with all guests.
• Provide guests with the most accurate and up - to date information at all times.
• Provide services and information to guests that are the most accurate and up - to date possible, and are delivered to the guest in the most meaningful way.
• Maintain a very good reputation for the hotel and assist to increase its overall profitability of the Hotel.

• Develop and execute comprehensive revenue management procedures and best practices
• Identify new revenue opportunities through market analysis and competitive benchmarking
• Oversee the revenue management and distribution strategy, ensuring alignment with business objectives
• Provide weekly dynamic forecasts, annual revenue budgets, and regular performance reports
• Lead and mentor the Reservations team, fostering a culture of collaboration and high-performance

We are looking for a sommelier to oversee our wine menu and offer recommendations on the best pairings. The responsibilities of sommeliers include supervising wine serving, collaborating with winemakers to upgrade selections, and providing wine recommendations to guests.

To be successful as a sommelier, you should demonstrate a friendly personality, strong knowledge of food and wine pairings, and good interpersonal skills. Ultimately, a top-notch sommelier should have an understanding of the wine making process, ability to create exquisite food and wine pairings, and be available for travel.

General Duties

• Greet the guest, present menu, help with guest choice, making suggestions, takes order and serves food & beverage according to standard procedures.
• Set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes.
• Process drink orders in proper calling order directly from service staff, to check for correct number of drinks and manage billing quickly and efficiently.
• To make all cocktails in accordance with beverage standard, using full standard measures.
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
• The ability to ensure that the bar is stocked and all side opening and closing duties are completed.
• Clean glasses, utensils, and bar equipment.
• Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins.
• Checks on guest satisfaction, attends to guest needs and complaints with proper follow up by informing the Management or Senior Team Leader.
• Presents check, performs cashiering function, bid guest farewell and invite them to come back.
• Maintains cleanliness of work place by performing clearing functions.
• Attends all meetings and trainings as conducted.
• Create best spoke cocktail and mocktail for new menus
• Performs food runner duties as required.
• Answer phone calls.
• Carry out light cleaning and maintenance of bar/restaurant.
• Dispense beverages
• Take table reservations and effectively control the flow of the guests in the restaurant ensuring
• Comply with hotel and department policies and procedures at all times.
• Help implement work simplification and necessary changes
• Ensure miss-en-place is carried out before each shift
• Following up in proper billing procedures

Job Purpose

This position is responsible for the receipt of guests’ luggage and ensuring correct delivery to and from rooms, cars and airport. The Bellman also assists guests with inquiries and fulfilling other service requests in compliance with all brand standards and departmental Standard Operating Procedures

Primary Responsibilities

Operation

• Greet and welcome guests at the main entrance

• Assist in driveway management

• Assist arriving and departing guests by opening and closing car and taxi doors

• Maintain a clean and tidy entrance and baggage room

• Ensure timely pick up and deliveries pertaining to baggage handling

• Provide information and/or assistance to guests as and when required

• Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service

• Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance

• Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff

• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

• Be fully conversant with hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management of the Hotel

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Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in Concierge operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

RESPONSIBILITIES AND MEANS

• To ensure the Hotel’s inventories are properly safeguarded and protected against any kind of loss.
• To ensure that all stock movements are accounted for and are in compliance with Hotel policy.

ADMINISTRATIVE RESPONSIBILITIES

To discharge his/her duties in an effective and efficient manner.

TECHNICAL RESPONSIBILITIES

• To ensure the safety of all stored items by keeping the Store locked when unattended and out of office hours.
• To issue and re-order stock and to ensure that no goods leave the storeroom without a proper authorized store requisition.
• To post on the stock system all movements of goods in and out of stores in a timely and accurate manner.
• To conduct routine physical inventory checks.
• Follow up of all pending purchase requisitions with the purchaser to ensure the timely replenishment of depleted stocks in accordance with the par levels defined by Management.
• To prevent loss, spoilage and breakage by careful monitoring of the expiry date of perishable items, monitoring the slow moving items and keeping the store clean and tidy at all times.

Preparation of the Receiving Record, the Receiving Report and the Daily Summary Receiving Report as well as Slow Moving Item Report and any other reports as required by Hotel Management

1. Minimum degree from reputable academy / university (bachelor's degree in engineering).
2. Minimum 2 years of relevant experience / similar position with proven track record in a midscale/upscale hotel.
3. Highly motivated, ability to work under pressure

• Able to create innovative menu and dishes & follow all the step for menu or new dishes implementation

• Control food wastage and report & Cost Control at all time

• Ensuring food quality delivery according the standard & applying and maintaining HACCP and Food Safety procedure

Do you have an appetite for career progression and are ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team.

What is in it for you:

• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Food preparation and cooking, plating, and presentation.
• Kitchen maintenance and cleaning, following food safety requirements.
• Maintaining and ordering stocks and supplies.

1. •Supervising Front Office, Housekeeping and Maintenance
2. •Manage hotel operations to maximize profitability and to ensure superior guest experience
3. Manage room inventory and pricing strategies in coordination with the revenue management team to optimize occupancy rates and revenue.
4. Coordinate with the maintenance department to ensure all guest rooms and public areas are in excellent condition and any issues are promptly addressed.
5. Handle guest complaints and feedback, taking immediate corrective action when necessary to resolve conflicts and prevent recurrence.
6. Prepare and manage the budget for the rooms division, including forecasting and controlling expenses to meet financial objectives.
7. Train, mentor, and evaluate the performance of rooms division staff, promoting a culture of high performance and continuous improvement.
8. Liaise with the sales and marketing department to support promotional activities and accommodation packages that enhance guest experience and hotel revenue

1. Food & Beverage Manager to organize and direct a team essentially oriented towards customer service & satisfaction in the restaurant, bar, room service, banquet and executive lounge.
2. Ensure the delivery of all orders while maintaining a high quality of service, creates constantly and consistently maximum guest satisfaction in all Food & Beverage outlets
3. Insure that all expenses: food cost, beverage cost, labour cost and other expenses are within budgetary limits

• Manages and organizes the Spa, Wellness and Fitness Centre with mission is to ensure the area is well stocked and well maintain at all time with focus on Wellness and Wellbeing of all guest in the Resort.  This is accomplished within the scope of a budget and in conformity with well- defined management norms 

• To support the operation as Spa receptionist and assist guest with Fitness and Yoga facilities whenever is needed 

• Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in Wellness and Wellbeing activities 

• Responsible for the operation of the Spa department (including  Fitness and The Shop), overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Spa, Wellness and Fitness Area. Both in term of assets and respect of equipment in all area 

General Responsibilities 

• Gather information and remain fully informed of local and international trends in Spa operations, recommends new and up to date treatments as necessary for improvement  

• Develop and maintain Wellness and Fitness activities for in house guest during stay with focus on personalized program based on guest profile and needs 

•  Develop and maintain the Shop as the only retail of the Resort to make sure that all items on sale are accounted for at all times, to make sure selection of item are of highest luxury standard 

OVERVIEW OF DUTIES

To handle all administration and ensure the smooth running of the department under the supervision of the Director of Sales.

MAIN RESPONSIBILITIES

Customer relations

• Ensures that team organization remains flexible and ready to meet customer needs.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.

Professional Techniques / Production

• The Sales Administration performs its duties within the framework defined by the chain and hotel norms and international regulations specified by the Director of Sales.
• Assist the Sales Executive and Manager in organizing the filing system of the Division / Department / Section.
• Ensure that stationery item stock is accounted for and well maintained.
• Organize the recording system for all incoming and outgoing correspondence and incoming telephone calls.
• Handle all typing work required. Take minutes of meetings.
• Assist in the dispatch and collection of correspondence in the hotel.
• Ensure the cleanliness of the office.
• Handle all incoming telephone calls and take messages.
• Prepare and send out facsimile messages.
• Assist in the packing of materials when required. e.g. hotel brochures, sales kits, giveaways etc.
• Is familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), facsimile and office telephone switchboard system, and all necessary computer software programs.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.
• Keeps well-informed about the product (lodging, catering, and other facilities)

Team management and cross-departmental responsibilities

• Works in collaboration with the other departments

 Managing Beverage Operations

• Developing and creating beverage menu and recipes 
• Leading and Training Beverage team
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Implements agreed upon beverage policy and procedures throughout the property.
• Manages in compliance with all applicable beverage laws.
• Understands beverage control including days on hand, perpetual inventory, beverage pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
• Monitors adherence to all beverage control policies and procedures.
• Attends pre- and post-convention meetings as needed to understand group needs.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Manages to achieve or exceed budgeted goals.
• Maintains food handling and sanitation standards.
• Manages inventories according to budget and business levels.
• Trains staff on beverage control policies and procedures.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Communicates critical information to the beverage staff regarding each event.

Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Provides feedback to individuals in an effort to improve service performance.
• Reviews comment cards and guest satisfaction results with employees.
 

Position Overview: As a Sales Executive specializing in the Government Segment at our hotel, your primary responsibility will be to develop and maintain relationships with government clients to drive sales and revenue growth. You will be tasked with understanding the unique needs and requirements of government agencies, leveraging your sales skills to effectively communicate the value proposition of our hotel's offerings, and ultimately closing deals to secure government contracts and bookings.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!.
• Ability to make a difference through our Corporate Social Responsibility activities.

Key Responsibilities:

1. Identify and target government agencies at the local, state, and federal levels as potential clients.
2. Develop and execute a strategic sales plan tailored to the government segment, including prospecting, lead generation, and outreach activities.
3. Build and nurture relationships with key decision-makers within government organizations, including procurement officers, travel managers, and event planners.
4. Conduct sales presentations and meetings to showcase the features, amenities, and capabilities of our hotel, emphasizing how they align with the unique requirements of government clients.
5. Collaborate with internal teams, including event planning, operations, and finance, to ensure seamless execution and delivery of services for government bookings.
6. Negotiate contracts and pricing agreements with government clients, ensuring terms are mutually beneficial and align with company objectives.
7. Stay informed about government regulations, policies, and budgetary constraints that may impact the hospitality industry and adjust sales strategies accordingly.
8. Track sales metrics, generate reports, and provide regular updates to management on progress, challenges, and opportunities within the government segment.
9. Represent the hotel at industry events, conferences, and trade shows targeting government professionals to increase brand visibility and generate leads.
10. Continuously assess market trends, competitive landscape, and customer feedback to identify areas for improvement and innovation in government sales strategies.

Sales Manager (Government Segment)

Through your passion and motivation, you sell memorable experiences to guests who stay on your property. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with your guests.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Consistently offer professional, friendly, and engaging service.
• Responsible for the achievement of targeted food and beverage revenues.
• Knows well with the government segment.
• Respond to and contract inquiries for all inquiries professionally and promptly. 
• Initiate billing procedures to ensure hotels deal with creditable clientele, as well as ensure deposits and/or credit applications are received with adequate information.
• Organise and distribute all information to departments for events through banquet event orders, directives, resumes, and rooming lists.
• Coordinate with outside vendors - entertainment, electrical, audio-visual, display, floral, etc. to accommodate the client's requirements.
• Create menus to satisfy client’s needs while maintaining hotel food and labor costs.
• Ability to plan and organize events effectively with an acute sense of detail.
• Ensure delivery of expected guest service through follow-up and coordination with other hotel departments
• Work independently within given parameters and maintain a positive attitude within a very busy environment.
• Able to handle many tasks at once with strong organizational and supervisory skills. 
• Maintain high quality of service standards required by the hotel and company.
• Weekly participation in the inquiry schedule and support of the other “Inquiry Managers” in coverage during absences, vacations, and other high-demand periods.
• Attends customer events, local trade & Bridal shows, and sales missions to maintain, build, and/or develop relationships with current and future clients. 
• Prompt response (within one business day) to all forms of inquiries to capture additional market share.
• Perform regular audits and site of the comp set regularly.
• Negotiate prices, prepare accurate quotes, and confirm by written contracts. 
• Site inspections.
• Active participation in Departmental meetings, team building efforts, and other like activities.
• Prepare weekly, monthly, quarterly, and annual reports as required.
• Assist with the compilation of competitive intelligence information.
• Actively participate in appropriate Conference Services/Catering training.
• Ensure Health & Safety standards are complied with at all times.
• Adherence to Company Green Initiatives.
• Primary market segmentation and market deployment may be altered as well as the defined “work week” at the discretion of the Director of Sales.
• All other reasonable requests are made by the leadership of the Department and Hotel.
• Solicit group, transient, and/or banquet business, and reach the consistent achievement of sales objectives.
• Establish parameters, quotes and negotiate prices, and seal contracts.
• Participate in tradeshows, conventions, and promotional events.
• Maintain accounts, contact, activity, and business details.

• Oversee the daily operations of the Finance department
• Direct and coordinate hotel financial planning and budget management functions
• Monitor and analyze monthly operating results against budget

• Direct and coordinate debt financing and debt service payments with external agencies
• Prepare annual reports of actual revenues, transfers, and expenses
• Analyze financial outlooks and prepare financial forecasts
• Prepare financial analysis for contract negotiations and product investment decisions
• Ensure compliance with local, state, and federal budgetary reporting requirements
• Establish and implement short- and long-range departmental goals, objectives, policies and operating procedures