Total 95 job vacancies by Cermati.com

- Managing day to day activities and continous improvement of telesales team 

- Coordinate responsibilities and capacity planning for target fulfillments for their team.

- Actively monitor team performance on daily basis by generating the reports

- Involved in script development and enhancement as well as the development of the tools.

• Our operations team grow so fast, you will develop and set scalable processes
• Improve our current process to be more efficient.
• You will develop metrics & SLA of our operations process and maintain it at the most efficient and effective level.
• You will analyze the data, find the problems, develop the improvement recommendation, and implement the improvement plan.
• You will work closely with online sales and operations team for business process improvement and implementation.

• Adding and updating product data based on business & product requirements
• Analyzing and continuously improving product operations process to improve quality and speed of product operations execution
• Supporting product owners in gathering, producing, and refining product requirements

• In charge of creating partnerships with E-Commerce that can benefit Cermati for insurance products
• Have a deep understanding of both micro insurance product and the partners' product in order to create a successful partnership
• Prepare an interesting and accurate customised presentation to be presented to potential partners
• Keep a great ongoing relationships with current partners and offer new ways to grow the partnership
• Identify potential opportunities, create innovative strategies, and implement them
• Researching ways to increase the value of our products for our clients be it missing features, improvements, client feedback,etc
• Collaborate with the product team to create an effective strategy

• Conducting research on new marketing & analytics technology trend and how it can be leveraged for the company purposes
• Analyze marketing business processes, identify improvement opportunities and translate it to business and system requirements
• Owning and driving the implementation of new marketing & analytics technology by liaising with related parties in the company
• Managed owned media marketing initiative in the company
• Perform data & product analysis to provide insight and actionable items to improve marketing & business performance

• Maintaining existing business and generate new business opportunities by actively contacting prospects, scheduling appointments, making sales presentations and closing new Employee Benefit accounts
• Develop prospecting strategies to increase opportunities for new business.
• Build and maintain account existing database, include client relationships and provide oversight to account activity.
• Look for opportunities to grow business from existing clients by offering other products of EB
• Manage renewal process with existing clients and ensure all internal procedures are compiled during the renewal process.
• Provide insurance consultancy services to the client and add value to clients
• Collab with EB team (claim, placement, finance, etc) in targeted accounts, ultimately accountable for success.
• Build value client oriented, manage client complaints, solve every problem may arise, do discussion with internal & external team
• Help to monitoring aftersales / servicing to all accounts internal & external

• Handle Product Masterfile and other integration related queries with clients and internal stakeholders
• Coordinate with BI and/or Product team to solve discrepancy on data reconciliation and make sure the data recorded in the system is up to date
• Drive analysis and insight on current products and support market research on targeted client
• Assist in product configuration based on business requirements, analyze changes and making sure the end-to-end results are per expectation
• Perform monthly invoice reconciliation for existing clients and partners
• Compile documentation such as correspondence and legal documentation to ensure projects are tracked properly
• Coordinate with the Claims and CS team to resolve problems/ blockers regarding claims/ queries from clients
• Report to Business Development Managers in providing support for proposal preparation among other key activities
• Liaise with the Business Development Managers in providing support

• Research, analyze, define product features and you create metrics to measure the impact of your product to the company
• Be the primary driver of your product's planning and execution
• Write the specs of new features and enhancements
• Come up with product road map and rally other people to join your cause to realize your product vision. You are expected to be able to prototype your vision to convince others if necessary.
• Work with engineers, designers, ops, sales, legal and even external partners to make things happen

• Research, analyze, define product features and you create metrics to measure the impact of your product to the company
• Be the primary driver of your product's planning and execution
• Write the specs of new features and enhancements
• Come up with product road map and rally other people to join your cause to realize your product vision. You are expected to be able to prototype your vision to convince others if necessary.
• Work with engineers, designers, ops, sales, legal and even external partners to make things happen

• Manage and responsible for the overall Anti-fraud & investigation Process
• Liaise with Superior (Head of Credit Ops)
• Responsible to maintain daily and weekly report
• Develops fraud model prevention initiatives
• Recovers fraud losses
• Coordinate collaborations with other departments.
• Monitoring and developing team performance and coaching if needed

• Acquire new retail merchants as partners for Indodana’s products
• Responsible for end-to-end merchant acquisition pipeline starting from lead generation to commercial negotiations up to the launch of the partnership
• Develop a deep understanding of both our and our partners' products
• Prepare presentation and deliver compelling sales pitch to potential partners
• Develop and maintain trusted relationships with new potential partners
• Conduct market research and benchmarking to identify competitive information on new developments in the market
• Collaborate with the internal stakeholders (such as Tech, Marketing, Operations) to ensure successful launch of new partnerships

In this role, you are the main person in charge of all regulatory and internal policy compliance activities in the company. You will play a critical role in supporting new business development, new products, and ensuring business continuity by ensuring compliance to applicable laws and regulations. You will be managing a small team of compliance staff, handling a couple of business units in Cermati Fintech Group.

To succeed in this role, you will need both strong analytical minds and knowledge of the regulations in the fintech/financial industry, and show communication and influencing skills towards the regulators.

• Drive key projects related to new licensing with Bank Indonesia, OJK, Bappebti, or other applicable regulators
• Stay up-to-date with new and updates to current regulations, assess and interpret the impact on our business
• Review and/or recommend updating and improving the Company policies, provisions, systems and procedures with the provisions of regulation and the prevailing laws and regulations.
• Liaise with different stakeholders to drive the necessary changes to comply with the law and regulations
• Actively develop professional network and influence within the applicable associations and regulators (AFPI, APPARINDO, AFTECH, etc)
• Ensure all routine and adhoc reports to regulators are submitted accurately and in a timely manner
• Perform or direct the internal investigation of risk compliance issues

• Drafts and reviews various legal documents, and/or negotiate on contracts with external partners
• Provides clear and business-driven legal advisory on all legal aspects of company operations, product and services and strategic partnerships
• Manages external notaries and external legal service providers
• Advises resolutions of disputes, litigation and regulatory matters including contracts, intellectual property, data and employment issues affecting the business
• Assists with legal due diligence for various needs
• Completes corporate secretarial responsibilities, such as the Board Meetings, Annual General Meetings, and others, including the preparation of notices, agendas, and minutes
• Maintain business license issues and registrations
• Work closely with the compliance and internal audit team in analysing and implementing relevant laws and regulations by providing updated agreements, company regulations, etc
• Support any related jobs assigned by Legal Manager and/or business stakeholders

• Acquisition of new client relationships and development of existing client relationships for mutual fund 
• Selling a range of investment products to existing and potential clients.
• Achieving high levels of service standards and maximizing client satisfaction.
• Demonstrate awareness of budgets and accounts and profitability
• Managing teams that will help in acquiring and development of client relationships both new and existing
• Provide value adding recommendation for the clients.

• Providing existing business and generate new business opportunities by actively contacting prospects, scheduling appointments, making sales presentations and closing new General Insurance business accounts.
• Develop prospecting strategies to increase opportunities for new business.
• Build and maintain client relationships and provide oversight to account activity.
• Working closely with insurance partner for handling client claim settlement

• Responsible for creating SEO-friendly content and managing its publications throughout multiple websites.
• Optimize multiple website contents for on-page optimization and staying up to date in quality.
• Conduct keyword research using various marketing tools (Google Keyword Planner, Moz, Ahrefs,  etc) for content optimization.
• Implement strategies for link building and manage incoming backlinks to build online presence.
• Track SEO related metrics such as organic traffic, keyword rank, conversion rates, etc using Google Analytics or similar tools.
• Perform competitor analysis to identify content gaps and other improvements related to content creation or website development.
• Analyze various websites and social media pages to make recommendations for SEO related improvements.
• Coordinate and work together with design, content, product, and developers to manage SEO related projects
• Stay up-to date with newest SEO, social media, digital marketing trends, and practices that are constantly changing.

• Serve as a the leader for the Human Resources team
• Advise, counsel and influence the business leadership team in executing the people operation 
• Can drive organizational transformation and change management in a manner that is acceptable to stakeholders
• Lead talent management, performance management, compensation benefit / total rewards, organizational development, employer branding, recruitment and compliance management to make sure business is running well
• Drive initiatives focused on employee satisfaction
• Advise on things that can be improved especially in HR and Business initiatives related to HR.
• Lead the performance management and talent management process process
• Lead initatives across the HR team

• Manage and execute strategic marketing partnerships across different verticals
• Collaborate with the BD Team to develop offline & online channel growth strategies to acquire merchants
• Drive the end-to-end strategic business development initiatives - identifying the potential collaboration areas, formulating the partnership strategy, and ensuring the strategic commitments are fully optimized and delivered
• Generate insightful reports to measure performance across various partnership deals and continuously optimize upselling process with Payment Gateway & EDC Partners.
• Maintain accurate and updated Partnerships Trackers and manage weekly partnership KPIs.
• Supervise and interact closely with various teams.
• Manage day-to-day relationships with third-party both Payment Gateway and EDC partners.

• Manage day to day operation on the call center and logistics
• Hire, train, and monitor telesales agents
• Implement procedures to improve overall operations and meet SLA’s and sales target
• Managing and optimizing call center  
• Analyze key operations metrics to determine KPI and SLA for telesales agents

• Evaluate Team Operation as quality assurance
• Giving Feedback
• Doing calibration meeting
• Create report result evaluation

• Partner with the operations leadership team, including partner operations across all segments, partner integrations, and launch teams to ensure smooth and efficient operations.
• Evaluate current processes, technologies, and workflows to identify areas for improvement and implement solutions to enhance partner experiences.
• Develop and implement strategies to increase operational efficiency and scalability while maintaining high standards of quality.
• Define key metrics, targets, and measurements to manage day-to-day business operations and improve transparency of team performance.
• Ensure all operational data analysis related needs are met and produce timely reporting and analysis for the operations team.
• Create and manage all financial plans, including forecasting and tracking performance.  Develop and implement action plans as needed.  
• Develop and maintain staff capacity plans for all Platform Operations functions.
• Collaborate cross-functionally with other teams such as product, engineering, sales, and customer success to drive operational excellence and support company goals.
• Evaluate, procure, and manage technology stack to support the operations teams.
• Stay informed about industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge.
• Lead and mentor operations strategist team to develop their skills and grow their careers.

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (Risk Management Head) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product, Engineering, HR, Finance, Marketing, Collection, Risk Modelling, and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.

• Interpreting data, analyzing results using query, data statistical techniques.
• Create robust, reusable data querying, transformation, and visualization processes using tools such as Excel, SQL, Big Query, Python, R and other big data tools.
• Develop analytical reports and represent large, complex sets of data through visual representation.
• Present information in a way that drives fact based decision making.
• Propose and define new business process improvement opportunities based on the data to drive business impact.
• Work with management to prioritize business and information needs.

• Melakukan pendekatan dengan konsumen untuk memberikan informasi mengenai produk Paylater
• Melakukan penjualan produk produk Paylater
• Memberikan pelayanan, menjelaskan produk, pengisian aplikasi serta keuntungan menggunakan produk Paylater
• Mencapai target akuisisi
• Melaporkan hasil penjualan (daily)
• Follow Up (melengkapi) kekurangan data pada formulir aplikasi

• Evaluate Team Operation as quality assurance
• Giving Feedback
• Doing calibration meeting
• Create report result evaluation