Total 94 job vacancies by Cermati.com

• Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers
• Leads and monitors activities of Telesales Representatives to ensure effective performance.
• Support sales team and monitor the quality of phone calls and Customer communications.
• Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
• Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
• Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.

• Build and maintain strong, long-lasting relationships with corporate clients by understanding their unique insurance needs for EB and offering tailored solutions.
• Analyze client insurance portfolios, assess risk exposure, and recommend adjustments or enhancements to coverage during clients renewal process.
• Oversee EB insurance renewal process, ensuring seamless transitions and proactively addressing any changes or challenges.
• Act as the main point of contact for clients throughout clients' policy journey including claims process and endorsement process, then coordinate internally with operation team to handle client requests.
• Facilitate efficient resolution towards any clients inquiries and be the advocate for client interest
• Educate clients on insurance products, coverage options, and risk management strategies to help them make informed decisions.
• Identify opportunities for cross-selling additional insurance products and services to existing clients.
• Provide value adding relationship to clients and such as coordinating wellness program

1. Mengelola dan memonitoring kinerja Collection dan Recovery untuk memastikan pencapaian target yang telah ditentukan.
2. Memberikan laporan, informasi dan feedback terhadap atasan terhadap pencapaian target Deliquency, Moving AR secara harian, mingguan dan bulanan.
3. Membantu kolektor dalam melakukan upaya penagihan terhadap customer yang bersifat kasus.
4. Mensupervisi tim serta memberikan coaching bagi Field Collector.
5. Memberikan penanganan terhadap Field Collector yang performanya menurun.
6. Monitoring hasil kunjungan dan jumlah kunjungan Field Collector
7. Melaporkan dan mendiskusikan pencapaian target, masalah dan kesulitan yang dialami kepada atasan.
8. Membagi wilayah penanganan untuk masing-masing collector.
9. Mengelola dan monitoring pembayaran konsumen.
10. Memberikan analisa penanganan konsumen dan melaporkannya ke atasan.
11. Melakukan review dan memberikan persetujuan terhadap rencana kunjungan.
12. Melaporkan dan mendiskusikan pencapaian target cabang, masalah dan kesulitan yang dialami kepada atasan.

1. Melakukan Stock Opname pada fixed asset Laptop, Sarana Pendukung, Gadget, dan Jarkom IT
2. Melakukan pelacakan aset dan inventaris di semua site setelah proses annual Stock Opname
3. Monitoring pencatatan Asset di Jira Asset Management (Movement, Disposal, New Asset) serta update di Jira Asset Management setelah proses annual Stock Opname
4. Menyiapkan dokumen pendukung untuk disposal aset (Berita Acara Penjualan, Berita Acara Pemusnahan, dan Fixed Asset Disposal Form)
5. Mengidentifikasi dan menyusun e-katalog untuk fixed asset sarana pendukung

• Build and execute daily copywriting for newsletter, push notification, whatsaap blast and other direct marketing 
• Generate and  create monthly copy for banner 
• Assist in creating, editing, and proofreading copy for various material : branding and social media 
• Assist and collaborate with team to brainstorm and develop campaign concept 

• Analyze indodana creative performance 
• Benchmark competitor's online ads presence 
• Coordinate with copywriting and design team on banner and video production
• Upload banners and videos to marketing channels 

• Prepare Form Serah Terima Aset (STA) and Form Pengembalian Aset, and make sure the form is signed back by the employee.
• Coordinate with IT in preparing new joiner's laptop.
• Manage and ensure availability of employee work equipment before joining date, latest H-1 (laptop, headset, keyboard, mouse and monitor).
• Updating laptop and seat mapping allocation.
• Assist with new joiner's need (related with GA).
• Creating QCF (Quality Comparison Form) and proposing to the Office Manager for approval.
• Create PO and coordinate with vendors for goods delivery or visit schedule.
• Updating Summary of Fixed Asset and informing GA Supervisor to purchase goods.
• Record and report Petty Cash in weekly basis, Cash Advance settlement and receiving invoices.
• Labelling barcodes for every new asset.
• Taking out barcodes for assets which are obsolete, broken or lost.

• Act as the employee liaison for their questions and concerns related to the company policy and employment
• Responsible to follow up and process probations and contract renewals
• Administer leave requests; check for allowance, eligibility, and enforce policy
• Advise people managers in handling special employee situations
• Support HR Manager in the paperwork for promotions, demotions, and terminations
• Support HR Manager in collecting data and documents for compliance
• Support on-boarding and off-boarding process

• Create detailed, comprehensive and well-structured test plans and test cases
• Design, develop and execute automation scripts using open source tools that is fast, scalable, easy to monitor and maintain
• Create code that's easy to read
• Able to perform Test Automation and set up frameworks on multiple application platforms like Web, Mobile - Android and API
• Work with the team to maintain, improve and clean your code
• Review each other's code and learn the software engineering best practices
• Work with deployments teams and resolve issues for the system
• Build and manage automated build/test/deployment environments

• Maintain good relationship with SME offline merchant who using Merchant Apps.
• Responsible for sales target in their area
• Provide training Merchant Apps to store staff
• Ensure placement POP material promotion in store
• Do promotion socialization program to store staff

• Identify new, emerging fraud and abuse trends/patterns through data analysis and metrics tracking to mitigate risks
• Collaborate with internal stakeholders (Risk, Data Science, Engineering, Product Management, Operations, and others) to ensure proper enforcement of fraud prevention rules and detection strategies
• Assess, define, and optimize relevant operational fraud metrics for long-term tracking

• Analyze ongoing and upcoming business process to ensure proper documentation are available
• Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA)
• Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives
• Provide direction and guidance to junior team members
• Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
• Ensure deliverables from junior team members are up to standard and free of error

• Prepare and analyze monthly financial reports (PL Report, Balance Sheet & CF Report).
• Check all tax filings, tax reports and tax payments are submitted accurately and on time.
• Supervise tax planning in accordance with accounting rules, applicable tax regulations and legislation, and carry out updates on tax payments and reporting if there are material changes, so that they are in accordance with Budget Tax Planning.
• Check and analyze financial reports and Periodic Tax Returns every month and ensure the accuracy of financial reports and completion on time.
• Providing documents required during the audit of financial reports, supervising the implementation of storage of accounting files and documents by documenting, codifying and implementing orderly administration of accounting documents.
• Providing tax documents required during audits, and supervising the storage of tax files and documents by documenting, codifying and implementing orderly administration of tax documents
• Identify and mitigate tax risks on transactions
• Update related international tax & tax regulations

• Melakukan pendekatan dengan konsumen untuk memberikan informasi mengenai produk Paylater
• Melakukan penjualan produk produk Paylater
• Memberikan pelayanan, menjelaskan produk, pengisian aplikasi serta keuntungan menggunakan produk Paylater
• Mencapai target akuisisi
• Melaporkan hasil penjualan (daily)
• Follow Up (melengkapi) kekurangan data pada formulir aplikasi

• Ensure promo reconciliation is done by Finance
• Ensure platform promo is created by respective partners with correct scheme & landing pages
• Recap monthly promotions that require set up from our internal marketing tools (liaise with Business Support)
• Confirmation Letter or legal documents creation & liaising with Legal
• Customer complaints handling (including long term improvement plan) (liaise with Product & CS)
• Create monthly promo proposal to PayLater partner with guidance from supervisor
• Liaise with partners to negotiate promotion schemes based on our objectives with guidance from supervisor

• Menelepon dan melakukan verifikasi data ke customer
• Menawarkan produk-produk finansial via telepon
• Mengisi formulir dengan menggunakan program komputer yang tersedia
• Memastikan data aplikasi terisi dengan lengkap
• Memastikan customer yang mendaftar ditindaklanjuti dengan cepat dan tanggap

• Melakukan pendekatan dengan konsumen untuk memberikan informasi mengenai produk Paylater
• Melakukan penjualan produk produk Paylater
• Memberikan pelayanan, menjelaskan produk, pengisian aplikasi serta keuntungan menggunakan produk Paylater
• Mencapai target akuisisi
• Melaporkan hasil penjualan (daily)
• Follow Up (melengkapi) kekurangan data pada formulir aplikasi

• Manage and execute strategic marketing partnerships across different verticals
• Maintain relationships with key partner point of contact, including merchants and brand principals
• Able to collaborate and convers in multi-lingual discussion with partner point of contacts
• Collaborate with the BD Team to develop offline & online channel growth strategies to acquire merchants
• Drive the end-to-end strategic business development initiatives - identifying the potential
• Collaboration areas, formulating the partnership strategy, and ensuring the strategic commitments are fully optimized and delivered
• Generate insightful reports to measure performance across various partnership deals and continuously optimize upselling.
• Supervise and interact closely with various cross-functional teams, including marketing, product, engineering, and compliance.

• Data processing and entry documets
• Create report for the Group and partner

• Serve customers by telephone, face to face and email
• Maintain the confidentiality customer privacy including complaints or requests from customers
• Provide solutions to customer complaints
• Make a complaint report or customer request
• Establish good communication with customers

• Menelepon dan verifikasi data ke customer
• Menawarkan produk-produk finansial via telepon
• Mengisi formulir dengan menggunakan program komputer yang tersedia
• Memastikan aplikasi terisi dengan lengkap
• Memastikan customer yang mendaftar ditindaklanjuti dengan cepat dan tanggap

• Adding and updating product data based on business & product requirements
• Analyzing and continuously improving product operations process to improve quality and speed of product operations execution
• Supporting product owners in gathering, producing, and refining product requirements

• Manage and optimize various owned media marketing channel (newsletter, app push, etc)
• Track and optimize all digital marketing metrics
• Monitor, evaluate, and analyze marketing data to uncover actionable insights and drive marketing decisions.
• Identify trends and actively conduct research and experiments to improve overall campaign performance.
• Run A/B tests and analyze results
• Coordinates with internal team and external digital marketing vendors to ensure the expectations are delivered as well as continuous improvement

- Managing day to day activities and continous improvement of telesales team 

- Coordinate responsibilities and capacity planning for target fulfillments for their team.

- Actively monitor team performance on daily basis by generating the reports

- Involved in script development and enhancement as well as the development of the tools.

• Our operations team grow so fast, you will develop and set scalable processes
• Improve our current process to be more efficient.
• You will develop metrics & SLA of our operations process and maintain it at the most efficient and effective level.
• You will analyze the data, find the problems, develop the improvement recommendation, and implement the improvement plan.
• You will work closely with online sales and operations team for business process improvement and implementation.