Total 119 customer experience manager job vacancies in Kuta Selatan, Badung Regency

Sebagai Area Manager, posisi ini akan bertanggung jawab atas keseluruhan pengelolaan & monitoring Kantor Point/Cabang meliputi:

• Memastikan seluruh KPI Cabang di lingkup Area dapat dicapai dengan baik, termasuk di dalamnya:
• Memastikan kualitas dan kuantitas portofolio berkembang sesuai dengan tujuan dan sasaran yang ditetapkan oleh Amartha
• Memastikan proses perekrutan, pelayanan dan pendampingan mitra dilakukan sesuai dengan SOP dan
• Memastikan strategi, pengelolaan, proses dan operasional seluruh cabang dalam lingkup area yang dibina
• Memastikan keseluruhan administrasi kantor cabang lengkap dan tertib.
• Memastikan operasional kantor cabang dapat berjalan dengan baik dengan memastikan perizinan, infrastruktur, inventaris terpenuhi.
• Memastikan bahwa kebijakan dan prosedur secara ketat ditaati oleh semua staf di kantor cabang
• Memastikan seluruh staf memberikan kinerja terbaik dengan memperoleh training, pemantauan kinerja dan pengelolaan konflik.
• Memastikan operasional cabang di Regionalnya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Pendidikan terakhir minimum Sarjana
• Memiliki pengalaman bertanggung jawab dalam memimpin minimal 2 Cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman minimal 2 tahun di Micro Finance sebagai Koordinator/Supervisor/Kepala Cabang/Area Manager
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia mobile keseluruh area Cilacap

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

Sebagai Area Manager, posisi ini akan bertanggung jawab atas keseluruhan pengelolaan & monitoring Kantor Point/Cabang meliputi:

• Memastikan seluruh KPI Cabang di lingkup Area dapat dicapai dengan baik, termasuk di dalamnya:
• Memastikan kualitas dan kuantitas portofolio berkembang sesuai dengan tujuan dan sasaran yang ditetapkan oleh Amartha
• Memastikan proses perekrutan, pelayanan dan pendampingan mitra dilakukan sesuai dengan SOP dan
• Memastikan strategi, pengelolaan, proses dan operasional seluruh cabang dalam lingkup area yang dibina
• Memastikan keseluruhan administrasi kantor cabang lengkap dan tertib.
• Memastikan operasional kantor cabang dapat berjalan dengan baik dengan memastikan perizinan, infrastruktur, inventaris terpenuhi.
• Memastikan bahwa kebijakan dan prosedur secara ketat ditaati oleh semua staf di kantor cabang
• Memastikan seluruh staf memberikan kinerja terbaik dengan memperoleh training, pemantauan kinerja dan pengelolaan konflik.
• Memastikan operasional cabang di Regionalnya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Pendidikan terakhir minimum Sarjana
• Memiliki pengalaman bertanggung jawab dalam memimpin minimal 2 Cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman minimal 2 tahun di Micro Finance sebagai Koordinator/Supervisor/Kepala Cabang/Area Manager
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia mobile keseluruh area Jember

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

AYANA Hospitality is looking for a visionary and results-oriented General Manager to lead the Riverside Golf Bogor. In this key leadership role, you will be responsible for overseeing all aspects of the golf course's operations, enhancing the guest experience, and driving business growth.

Responsibilities

• Develop and implement strategic plans to achieve operational excellence and financial targets.
• Manage daily operations, including staffing, budgeting, and marketing for the golf course.
• Ensure high standards of hospitality and customer service are maintained.
• Oversee maintenance and improvements of the facilities and services provided.
• Build and maintain relationships with local businesses, stakeholders, and community members.
• Analyze competitor activities and market trends to identify opportunities for growth.
• Lead, motivate, and develop the team to ensure high levels of employee engagement.
• Monitor and report on performance metrics and adjust strategies as needed.

• Proven experience as a General Manager or similar managerial role in the hospitality or golf industry.
• Strong financial acumen with experience in budgeting and forecasting.
• Exceptional leadership and communication skills.
• Ability to build and develop a high-performing team while promoting a positive culture.
• Proficient in using management software and MS Office Suite.
• Strong customer service orientation and the ability to engage effectively with guests.
• Knowledge of the golfing industry and current trends.
• Bachelor’s degree in Business Administration or related field; Master’s degree preferred.

• Positive Working
• Great Environment
• Supportive Team Work

• Develop and execute comprehensive revenue management procedures and best practices
• Identify new revenue opportunities through market analysis and competitive benchmarking
• Oversee the revenue management and distribution strategy, ensuring alignment with business objectives
• Provide weekly dynamic forecasts, annual revenue budgets, and regular performance reports
• Lead and mentor the Reservations team, fostering a culture of collaboration and high-performance

Production Management

• Responsible for Production results.  Drive execution of site improvement plans, help set production improvement goals, ensure priorities and accountabilities are clear, provide resources and remove obstacles to ensure success.
• Analyze and draw information for long-term strategic change and improvement for multiple teams/shifts.
• Lead significant projects & improvement initiatives, scheduling and planning, budgeting and control on assigned production lines.  
• Design and implement production improvement strategies for safety, cost, quality, training, inventory and services.
• Oversee the practice of all health and safety procedures, ensuring that safety is employees’ top priority and lead a safe operation of the business unit and comply with legal, legislative and corporate safety requirements.
• Ensure that manufacturing team members meet site goals and objectives in the establishment of sites’ annual production plans
• Plans, directs and coordinates the ordering and distribution of products, parts, and accessories. Ensures adequate and timely distribution of these elements to attain maximum sales potential consistent with good inventory control.
• Ensure tracking and use of key performance indicators to promote improved operational and business results.

Employee Development & Management

• Train and provide development opportunities for staff and ensure annual goals are complete and communicated (Global Performance Management System is updated & provides regular feedback). Act as a team role model and change-agent.
• Model and promote the Corporation’s Code of Business Ethics and Values.
• Perform general management duties, exercising usual authority concerning staff, performance appraisals, promotions and terminations. Responsible for estimating personnel needs, assigning work, meeting completion, interpreting and ensuring consistent application of company policies.
• Positively lead and influence team members to partner together to achieve individual and business goals.

Maintenance Focus

• Ensures maximum efficient production of facilities and equipment, as well as the care of all grounds and support equipment, through the direction of a technical support staff made up of supervisors, technicians, custodians, and the purchase of necessary outside technical and non-technical support services. 
• Plans, coordinates, and supervises machine and/or building maintenance schedules and activities.
• Coordinates all ordering of parts and services that will maintain or improve the machine/facility cost effectively.

• Receiving order from customer
• Process the order from customer though manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Arrange delivery/shipment
• Update delivery/shipment status to customer
• Process any complain from customer relating the order process

Job Description

• Develop and execute the hotel marketing plan for the hotel activities and promotions in conjunction with different hotel departments (i.e. sales, food and beverage, spa etc.)
• Prepare and manage the hotel marketing budget in order to generate the best ROI for the hotel
• Manage and keep all social media channels relevant and engaging to the audience.
• Responsible of ensuring the Hotel and brand standards are adhered to in all written forms of communication including guestroom collateral, outlet collateral, public area brochure racks, hotel signage, etc.
• Responsible for all guest facing signage (guestroom TV’s, pre-arrival communications, digital displays, etc.) – including design, coordination and printing
• Create specific strategies for each distribution channel.
• Maintain websites content up-to date in all languages.
• Run and optimize metasearch campaigns.
• Measure and report the performance of all digital marketing campaigns, and assess against goals
• Strategically prepare and execute media buys for digital and print, working with key partners and suppliers (printer companies, photographers, PR agency, etc).
• Plan and oversees all hotel and corporate email marketing.
• Produce copy aligned with the voice and tone of the brand for digital ads, websites, OTAS, print advertising and internal advertising material.
• Assist to hotel events and seasonal activities to maximize social media and content generation opportunities.
• Coordinate and supervise all activities related to advertising in the filming of films, photo shoots, interviews with local and foreign media, carried out in the hotell.

1. Customer Support

• Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.
• Provide accurate information about products, services, and policies.
• Assist customers with placing orders, processing returns, and handling any issues related to their accounts and orders.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Investigate and troubleshoot issues, escalating complex problems to higher-level support as needed.

1. Strategy Development

• Identify opportunities for improvement in customer service processes and systems.
• Develop and implement strategies to enhance the customer experience and streamline service operations.
• Analyze customer feedback and service metrics to inform project initiatives and decision-making.
• Ensure all interactions align with company standards and contribute to a positive customer experience.
• Ensure customer service standard operating procedures are updated and maintained

      3. Project Management

• Lead and manage customer service projects from inception to completion, including planning, execution, monitoring, and reporting.
• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
• Coordinate with cross-functional teams to ensure project objectives are met on time

     4. Collaboration:

• Share knowledge and best practices with colleagues to enhance team performance and service quality.
• Foster a collaborative environment and encourage team members to contribute ideas and solutions.

• Oversee daily warehouse operations, including receiving, warehousing and distribution.
• Ensure all logistics activities comply with regulatory and internal procedural requirements.
• Set up and maintain an efficient warehouse layout for optimal space utilization.
• Stock level monitoring, cycle count, and assist HOD in controlling B Goods and consignment products.
• Assist in developing and implementing logistics strategies to enhance operational efficiency.
• Prepare and present reports on logistics KPI and quality targets to upper management.

1. Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target

2. Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan

3. Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.

4. Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas

5. Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

1. Pendidikan terakhir minimum Diploma

2. Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th

3. Berpengalaman memimpin lebih dari 5 orang

4. Memiliki pengalaman min 2 tahun di Micro Finance sebagai Leader

5. Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target

6. Mempunyai motor untuk digunakan bekerja

Benefit :

1. Hari Kerja Senin s.d Jumat (Sabtu & Minggu Libur)

2. Penghasilan Tetap

3. Insentif (Berdasarakan Pencapaian)

4. Cuti (Setelah menyelesaikan kontrak Pertama)

5. Bantuan Pernikahan, Lahiran, Keguguran, Kedukaan, Bencana Alam & Logam Mulia Setiap Kelipatan Lima Tahun Masa Kerja

6. Pengangkatan Tetap & Jenjang Karir

Benefit Lainnya

1. Kesempatan Umroh (Best Perform)

2. THR & Bonus Kinerja Tahunan

3. Asuransi Kehilangan Kendaraan (S&K Berlaku)

4. Program Pinjaman Karyawan (Posisi TL Plafon Pinjaman Min 10 Juta s.d 20 Juta, S&K Berlaku)

5. Benefit Lahiran Normal 10 Juta, Benefit lahiran Caesar 20 Juta, Baby Gift 500 Ribu, Benefit Keguguran 1 Juta

6. Sumbangan Pernikahan 500Ribu & Papan Bunga Seharga 500Ribu

7. Sumbangan Kedukaan (Keluarga Inti)

Syarat :

• Pendidikan terakhir minimum Diploma III
• Memiliki pengalaman bertanggung jawab dalam mengurus cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Business Manager / Leader (Lembaga Keuangan Sistem Grameen Bank / Microfinance diutamakan)
• Dapat menyusun strategi Sales & Marketing sebagai paduan tim untuk mencapai target
• Mempunyai Kendaraan Pribadi dan SIM C

Tugas & Tanggungjawab :

• Memastikan seluruh KPI Cabang di lingkup Regionalnya dapat dicapai dengan baik
• Memastikan operasional cabang di Areanya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi kawasan Kelola yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Manage , Drive and Control Planning activities - Demand Planning & PPC 
• Drive for effective logistics cost through any related logistic activity.
• Do improvement for all Planning & Logistics processes.
• Lead & support New product introduction projects which related to Supply Chain
• Lead & support project management, materials management, and logistics management.
• Maintain high service performance for product delivery.
• Responsible for setting the correct parameters for stock levels, related processes and control mechanisms for materials.
• Responsible for global freight forwarding and to provide optimum service at lowest cost.
• Review effectiveness of operating procedures, .
• Ensure compliance with government regulations.   
• Develops and accountable for department/sub function plans and performance and resources management..
• Identifies applications of functional knowledge and existing methodologies to resolve problems to meet long-range goals and objectives.
• Proactively communicate supply chain issues and provide alternatives.
• Partner with commercials to achieve sales goals.
• Train and provide development opportunities for staff.  Monitor and evaluate team members, and adjust training where needed.
• Attract, retain and develop high potential talent.
• Act as a team role model and change-agent.
• Positively lead and influence team members to partner together to achieve individual and business goals.
• Coordinate team efforts, create and manage a regional strategy and team operating plan.
• Local procurement management through sourcing, negotiation, and purchase
• Control inventory turn over & over aging materials.
• Strategic planning for RM & FG inbound & outbound.

•Maintain and control hotel Information Technology such as internet, hotel computer system to ensure that all day to day operational matter is handled on time

•To ensure the departmental budget is adhered to in terms of expenditure by monitoring and controlling cost

•Maintain relationship with other department and management

• Handle all incoming leads for weddings or social events.
• Develop lead sources through prospecting, referrals, trace files, and cold calls.
• Exceed personal sales goals on a monthly, quarterly, and annual basis through account development and maintenance.
• Conduct site inspections, food tasting, and coordination meetings with prospective and existing clients.
• Develop and implement new sales strategies, tactics, and action plans for the account base.
• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients.
• Manage events from start to finish, processing all relevant information pertaining to bookings
• Maintain and update current account information records.

• Ensure rooming lists are received 30 days prior to arrival with updated billing instructions.
• Ensure that deposits and cancellation fees, where applicable, are forwarded to the Accounting department.
• Distribute event information to the appropriate departments via memos, emails, banquet event orders, directives, and rooming lists in a professional and timely manner.
• Conduct daily meetings to review event contracts and ensure last-minute changes are communicated accordingly.
• Conduct coordination meetings to ensure key departments are fully aware of relevant details.
• Maintain visibility throughout events and act as the on-site client liaison.
• Follow up post-event to address any issues and solicit return business.
• Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the hotel.
• Prepare weekly, monthly, quarterly, and annual reports as required.

NIQ/GFK’s CMI Sales team is focused on growing revenue, finding new business opportunities and market penetration.

Sales is NIQ GFK’s growth engine which is instrumental for the company’s success.

So where do you fit here?

You will drive the overall new business sales & renewals for CMI business for the accounts in your scope; you will secure a sustainable sales pipeline developing new revenue opportunities while maintaining close customer relationships for existing accounts.

Responsibilities

• Drive sales, renewals and overall growth of business, securing sustainable and long-term pipeline, revenue opportunities, while keeping an accurate forecasting and maintain customer relationships (both senior and mid-level)
• Develop a strategic understanding of customer's industry/ business/ markets/ clusters.
• Partner with Customer Success (Research consultancy and delivery team) and other relevant functions (e.g. Retail Measurement, Retailer + Tech & Durables Account Leaders) to define strategic Account Plans and JBPs and remove roadblocks for smooth sales operations.
• Drive strategic action plan to tackle Voice of the Customer feedback.
• Work together with our sales teams, enhancing your skills and improving your experiences together as a team.
• Seek strategic expansion of customer network and strategic alliances to unlock new budget holders.
• Ensure proactive alignment of NIQ GFK’s CMI value proposition to customers' needs and trends.

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. You’re energized by accelerating sales, uncovering opportunities, and exceeding individual targets while bringing the best out of your colleagues through collaborative learning and joint pitches when needed. A deep understanding of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth. Selling, understanding our customers and their contexts, effective negotiation and growth mindset drive your work.

Sales Manager adalah sebagai pemimpin dalam departemen penjualan yang bertugas untuk mengawasi dan mengatur tim untuk dapat mencapai target, selain itu memberikan bimbingan kepada tim penjualan dalam hal mengoptimalkan kegiatan penjualan yang berorientasi pada hasil.

Definisi Job Function Customer Engagement :

Membangun dan memelihara hubungan jangka panjang dengan pelanggan, mengelola dan optimalisasi interaksi dengan pelanggan, aktivitas manajemen keanggotaan secara menyeluruh, serta menangani keluhan dan memastikan kepuasan pelanggan.

Jurusan yang dipersyaratkan :

Administrasi, Business, Manajemen, Manajemen Pemasaran, Business Administration, Business Data Science, Business Development, Business Management, Business Telecommunication, Technology Management, Business Analytics, Industrial Management & Innovation, Innovation Management & Entrepreneurship, Technology Entrepreneurship, Ekonomi dan Bisnis Internasional, Logistik & Supply Chain , ICT Business, Logistik & Inventory Management, International Development: Globalisation, Creative Industries and Cultural Policy , Desain Komunikasi Visual, Akuntansi, Aktuaria, Ekonomi Manajemen, Ekonomi Perusahaan, Keuangan & Perbankan, Manajemen Keuangan, Behavioral Finance, Perpajakan, Economic Science, Finance, Ilmu Hukum, Human Resources Management, Organization Design Development, Ilmu Komunikasi, Public Relation, Broadcast, Advertising, Multimedia Technology, Hubungan Internasional, Statistik, Matematika, Psikologi, Teknik Industri, Sistem dan Teknologi Informasi, Ilmu Komputer, Teknik Informatika, Data Communcation Engineering, Master of Data Science, Software Engineering, Software Application, Artificial Intelligence, Game Application & Technology, Cyber Security, Fisika.

Penempatan :

Bersedia ditempatkan di seluruh wilayah Telkom Group dalam dan luar negeri.

ABOUT YOUR ROLE:

To drive Retail Brand Owner sales strategy to grow the business profitably while coordinating the local offices, buying agents, commercial teams and local factories in driving the sales strategy.

KEY RESPONSIBILITIES:

1. Develop account strategies & initiatives with sales manager to achieve sales target/increase;

2. Collaborate with Sales Manager, Global Account Sales Leader, Regional Office on account strategy identification, planning and execution;

3. Coach and support new sales executive;

4. Manage monthly business review  with regional office, factory sales team to ensure global strategies and initiatives are aligned and  executed;

5. Manage and drive the “attack plan” regionally, support sales executive to achieve the regional sales target;

6. Drive the sales initiatives and collaborate with factory sales team;

7. Proactively identify potential customers and prospect opportunities  at local office and buying agent;

8. Manage buying office, ensure service and solutions  provided meet customer  needs ;

9. Manage  relationship with agents, buying offices and factories

10. Collect and analyze market and competitive landscape, drive proactive action with operation team and CS team according to customer forecas

1. Mencari peluang bisnis untuk hotel, mencapai target anggaran, serta memenuhi tujuan jumlah malam kamar dan pendapatan.
2. Memaksimalkan peluang keuntungan, menganalisis semua sumber bisnis, dan mengembangkan sumber dengan potensi keuntungan tertinggi.
3. Bekerja sama dengan personel lain untuk memastikan kelancaran operasional departemen, serta memastikan setiap anggota staf menjalankan tugasnya dengan baik.
4. Melaporkan kepada Asisten Direktur Penjualan mengenai keluhan, komentar, atau saran yang diterima dari tamu atau publik yang dapat meningkatkan layanan dan produk di Parador Hotels & Resorts.
5. Melakukan survei pasar dan mengumpulkan intelijen pemasaran mengenai pesaing untuk disampaikan kepada Direktur Penjualan agar beliau tetap terinformasi tentang perkembangan pasar.
6. Berpartisipasi dalam pameran dagang dan promosi penjualan yang ditugaskan oleh Direktur Penjualan.
7. Bepergian ke pasar sumber untuk mencari peluang bisnis serta menjalin dan/atau mengembangkan hubungan dengan pelanggan dan akun utama.
8. Memelihara hubungan positif dengan agen perjalanan, akun komersial, dan sumber bisnis lainnya untuk hotel.
9. Mengkoordinasikan fungsi-fungsi di hotel yang berkaitan dengan penjualan, insentif, dan lain-lain.
10. Berkomunikasi setiap hari dengan Departemen Front Office dan Food & Beverage untuk memastikan bahwa pelanggan menerima tingkat layanan yang tinggi.
11. Berpartisipasi dalam kegiatan sosial, klub, dan organisasi yang mempromosikan kepentingan hotel serta meningkatkan keterampilan profesional.
12. Menghadiri rapat sesuai kebutuhan atau arahan dari Direktur dan/atau Asisten Direktur Penjualan.
13. Bertanggung jawab atas promosi dan iklan hotel sesuai arahan dari Direktur dan/atau Asisten Direktur Penjualan.
14. Bernegosiasi dengan agen perjalanan, operator tur, grosir, maskapai penerbangan, dan pelanggan lain sesuai penugasan Direktur dan/atau Asisten Direktur Penjualan.
15. Menentukan layanan "VIP Guest" atau "Special Treatment" yang harus diterapkan oleh hotel.
16. Melaksanakan tugas lain yang diberikan oleh Manajemen.
17. Mewakili Manajemen jika diperlukan.

1. Membantu dalam proses seleksi, pelatihan, dan pengembangan staf Front Office untuk memastikan mereka mencapai potensi maksimal mereka.
2. Mendukung upaya pengembangan Sumber Daya Manusia dengan merencanakan, mengorganisir, mengarahkan, dan memotivasi staf Front Office serta membantu dalam pengendalian pengeluaran dan kinerja.
3. Memastikan bahwa layanan yang diberikan oleh staf Front Office memenuhi atau melebihi kebijakan dan prosedur yang telah ditetapkan, serta mencapai tingkat kepuasan dan kenyamanan tamu yang tertinggi.
4. Membantu mengontrol penjualan kamar untuk memaksimalkan pendapatan dengan menerapkan teknik manajemen hasil yang efektif.
5. Memeriksa kamar tamu dan area publik untuk memastikan standar kebersihan dan kerapihan tetap terjaga.
6. Memantau status kamar dan menjaga komunikasi yang jelas dengan Departemen Housekeeping serta semua departemen lain di properti.
7. Menguasai kategori kamar, tarif, fasilitas, dan layanan yang tersedia di properti.
8. Menerapkan semua prosedur pengendalian kunci dan berpartisipasi dalam semua hal yang berkaitan dengan keamanan kamar tamu.
9. Mengetahui semua prosedur darurat dan kebakaran serta memastikan bahwa seluruh staf Front Office mendapatkan pelatihan yang lengkap.
10. Membantu Hotel Manager dan menyelesaikan tugas-tugas administratif serta proyek khusus sebagaimana diminta oleh manajemen.
11. Melaksanakan tugas lain yang ditugaskan oleh Front Office Manager atau Hotel Manager.

• Leading engineering department staffs and directs them to achieve department & company objective
• Managing accounting/budgeting and providing various reports as necessary
• Manages technicians in term of: determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions
• Becoming the person in charge for audit for safety
• Coordinate or acts as a liaison between vendors/contractors or work unit and local statutory governmental organization
• Interprets and implements policies and procedures; evaluates staff and makes hiring and termination recommendations
• Assumes other duties or responsibilities as assigned by the Residence Manager

• Creating revenue & distribution strategy by region and responsible for department metric indicators​
• Managing the Corporate Cluster & Revenue coordinators​
• Responsible for hotel management revenue in Jakarta area​
• Selecting potential accounts (online & offline) to be maintained & developed alongside Sales team​
• Assessing cost, market & competition research, supply & demand to identify selling prices in Jakarta region​
• Directing and giving advice to the team’s coordinator related to compset regarding necessary action that hotel might need, ​
• Ensuring and validating the data on IVI compared to the data in PMS

• Provide technical advice on architecture & interior design for new and potential projects.​
• Provide product & technical guidelines, specifications, and requirements to property owners and consultants.​
• - Plan, organize and direct project activities, including reviewing, evaluating, and assessing new & potential projects, ensuring compliance to the relevant standards, and highlighting any non-compliance.​
• Review designs submitted by consultants to ensure compliance with brand standards, integrate with other departments, liaise with corporate according to the project progress.​
• Assist in reviewing and arranging milestones validation and approval with other departments for Concept Brief, Block Plan, DAP (AR&ID), Mock-up Room and pre-operational reviews.​
• Review of Architectural, ID drawings and coordinated drawings with mechanical & electrical services. ​
• Ensure goals and objectives of the project are accomplished within the prescribed time frame and budget, and other performance targets. ​
• Work with consultants, furniture dealers, product representatives, and fabricators to meet project objectives

• Perform end-to-end process for all HR aspects: Recruitment, Compensation & Benefit, Learning & Development, Industrial Relations
• Perform shortlisting qualified candidates, conduct job interview and onboard new employees.
• Provide Headcount reports, attrition reports and other talent management reports.
• Administer compensation and benefits for all employees in a timely and accurate manner.
• Ensure that all works processes, compensation and benefits administration are in compliance with local statutory requirements.
• Review and discuss with insurance companies on facts findings and policies. Ensure and manage all insurance claims.
• Perform yearly manpower planning and budget.
• Handle HRIS and manage to update employee database.
• Provide training and source for staff development courses.
• Perform any other duties as and when delegated.

• Provides functional assistance and direction to the F&B Service operation as assigned.
• Directs and controls all subordinate to ensure that all day to day operational matters are handled on time and guest expectations are met.
• Liaises with stewarding, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility.
• Develops training plans and conducts on-the-job training sessions for Food & Beverage Service associates.
• Monitoring and controlling the property’s OE inventory.
• Perform any other duties as required and directed by the Residence Manager or Management