• Supervise and provide feedback to the customer service team, ensuring smooth daily operations.
• Provide support to customer service staff when needed, assisting with complex tasks and resolving issues.
• Investigate and resolve customer complaints, ensuring consistently high levels of customer satisfaction.
• Effectively manage ticketing flow and coverage to ensure efficient handling of customer inquiries.
• Train team members on customer service best practices and company policies maintain high-quality service standards.
• Oversee the development and implementation of service policies, keeping both staff and customers informed.
• Maintain accurate documentation of customer service activities and compile performance reports.
• Collaborate with the Support team to ensure excellent service delivery and seamless coordination between teams.

Technical Account Manager will be responsible for managing all pre-sales projects that are customer's related.

Job Descriptions

• Manage new and existing customer request
• Assist the sales team in delivering daily proposal to client
• Monitor the on going client-related project up to finishing and documentation
• Collaborate with the related department in delivering client to product activation
• Learn for new technology related to cloud and virtualization management, migration, and deployment

• Drive business growth within the SEA region by leveraging on the existing customer portfolio and expanding the distribution network.
• Develop and execute sales initiatives, strategies, and programs to capitalize on market opportunities and achieve company`s objectives.
• Identify and pursue new business opportunities to boost market share.
• Cultivate and manage strong client relationships.
• Collaborate with internal departments to ensure timely fulfillment of customers` requirements.
• Provide insights on market trends, competitive dynamics, and opportunities to enhance customer value.
• Generate regular reports on customers performance, plans, and sales strategies.
• Serve as a brand ambassador, consistently embodying company values.
• Adhere to organizational policies and regulations.

• Creates pricing for all products, thereby ensuring market competitiveness, profit maximization and achieving of through-put margin required by each Business Unit
• Formulates/ creates all promotional activities and supervises their implementation
• Creates Brand value activities for the market and supervises their implementation
• Ensures optimum stock level, thereby achieving targeted service level and total coverage times required by Business Units
• Explores business opportunities and creates optimum product mix for the market
• Assists in product development, working together with Business Units

Responsibility:

• Bertanggung jawab terhadap penyelesaian masalah/ketidaksesuaian/kerusakan di bagian pemeliharaan mesin dan infrastruktur
• Bertanggung jawab terhadap penerapan kebijakan, peraturan & sistem yang ditetapkan perusahaan di bagian pemeliharaan mesin dan infrastruktur
• Mengevaluasi & melaporkan hasil kerja bagian pemeliharaan
• Bertanggung jawab terhadap pencapaian sasaran mutu yang ditetapkan di bagian pemeliharaan infrastruktur

Job Summary :

• Demonstrates products and services to existing/potential customers and assists them in selecting those as best solution to their needs
• Have extensive background in selling IT products, preferably to the corporate in various industry Government, Banking & Manufacturing 
• Provides management with oral and written reports on customer needs, problems, interests and potential for new products and services
• Must have demonstrated ability to build extensive pipeline
• Promotes/sells/secures orders from existing and prospective customers
• Ability to work in a team environment to resolve issues and meet client goals.

Jobdesk :

• Membuat schedule pembangunan infra struktur berdasarkan makro planning pembangunan proyek dan mewujudkannya
• Membuat schedule pembangunan unit rumah berdasarkan order bangun dari admin marketing dan mewujudkannya
• Mendelegasikan pekerjaan kepada team teknik lapangan sesuai dengan fungsi masing-masing staff
• Monitoring seluruh progres pembangunan untuk pengendalian Biaya, Mutu dan Waktu
• Memastikan mekanisme kontrol/pengawasan untuk pengendalian proyek termasuk IPK (Ijin Pelaksanaan Kerja) berjalan baik
• Memastikan semua unit rumah yang diserahterimakan kontraktor ke developer memiliki mutu/kwalitas yg diinginkan
• Memvalidasi berita acara opname progres kontraktor, termasuk pekerjaan yang diaddendum
• Memastikan setiap komplain konsumen yg tercatat pada saat BAST dikerjakan dengan baik dan tepat waktu
• Membuat maping progres seluruh pembangunan yang ada diproyek
• Membuat laporan progres persediaan proyek
• Membuat laporan bulanan yang mencakup : progres pembangunan, kendala dilapangan, kinerja kontraktor, cuaca

Program A-Pioneer Future Leaders khusus untuk penempatan di Sulawesi. Ini adalah program pengembangan perekrutan dengan pelatihan kerja (OJT) selama 12 bulan (1 tahun) yang dirancang untuk mengembangkan karyawan masa depan yang kompeten dan menjanjikan sesuai dengan nilai, kompetensi, dan harapan perusahaan Amartha, yang akan dipersiapkan untuk menjadi pemimpin masa depan Amartha berikutnya, sebagai Manajer Bisnis kami.

Program ini akan memberi Anda pengalaman langsung tentang proses bisnis peminjaman dengan program bimbingan intensif. Anda akan mendapatkan kesempatan untuk memimpin tim kantor lapangan dan perjalanan yang mengasyikkan menuju penempatan di wilayah Sulawesi.

Selama program berlangsung, Anda akan diberikan pembelajaran eksklusif oleh para ahli di bidang ini mengenai:

• Program pelatihan kepemimpinan intensif
• Program mentoring & coaching
• Proyek peningkatan untuk memberikan dampak yang signifikan

• Mahasiswa atau baru lulus dari Diploma
• IPK minimal 3,00/4,00
• Memiliki SIM C adalah suatu keharusan
• Saat ini tinggal di daerah Sulawesi
• Menguasai Google Spreadsheet & Microsoft Excel
• Terlibat dalam organisasi atau komunitas universitas
• Berkomitmen untuk penempatan di Sulawesi
• Berkomitmen kuat untuk mengikuti program 1 tahun penuh
• Bersemangat untuk memberikan dampak dan memberdayakan orang lain
• Baik dalam keterampilan komunikasi, berorientasi pada hasil, dan kuat untuk beradaptasi dalam situasi yang dinamis

• Jalur cepat untuk membuka potensi maksimal Anda dari operasional hingga kepemimpinan untuk menjadi Manajer Bisnis kami berikutnya
• Dapatkan kesempatan untuk pelatihan di tempat kerja
• Bimbingan & mentoring intensif dari mentor praktisi manajemen bisnis Amartha
• Tunjangan yang menarik

Dibutuhkan tenaga kerja yang akan difokuskan di dalam suatu Proyek di PT Duta Listrik Graha Prima. Tenaga kerja tersebut diharapkan mampu berkoordinasi secara baik kepada semua pihak yang berhubungan seperti pekerja di lapangan (Main Contractor; Sub Contractor; K3; Project Owner; dll); pekerja di kantor pusat; dan pekerja di kantor cabang (factory). 

Tugas utama melakukan Project Schedulling dan Project Monitoring

• Validate and interpret complex test data to evaluate and recommend the suitability of nonstandard materials or components.
• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.
• Develop and validate complex new test methods and procedures for a product or operations segment, incorporating new technologies and meeting changing organizational, customer, and/or regulatory requirements.
• Contribute to the identification and evaluation of current policies and business processes that are in the scope of the Quality Management System; contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures, and design of business processes; contribute to the quantification of the costs and business benefits of change.
• Follow the organization's Health, Safety and Environment (HS&E) policies, procedures and mandatory instructions, to identify and mitigate environmental risks and risks to the wellbeing of oneself and others in the workplace. Identify patterns of risky behavior within the team and take appropriate action to resolve these, escalating serious issues as appropriate.
• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. OR Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
• Respond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

• Menunrus dan merekap cuti karyawan
• Payrol
• Employee relationship
• Society Relationship
• CSR
• BPJS Kesehatan & Ketenagakerjaan
• Pengurusan Documen Perijinan
• Staff Actifities

Responsibilities

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Create buy-in for the product vision both internally and with key external partners
• Develop product pricing and positioning strategies
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritize activities based on business and customer impact
• Work & communicate closely with HQ teams to deliver with quick time-to-market and optimal resources
• Drive product launches including working with public relations team, executives, and other product management team members
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
• Act as a product evangelist to build awareness and understanding
• Maintain & closely monitor product inventory
• Represent the company by visiting customers to solicit feedback on company products and services

Requirements and skills

• Proven work experience in product management or as an associate product manager
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Solid technical background with understanding and/or hands-on experience in Stationery Product
• Strong problem solving skills and willingness to roll up one’s sleeves to get the job

• Skilled at working effectively with cross functional teams in a matrix organization
• Excellent written and verbal in English
• A keen eye for aesthetics and details
• Bachelor degree is a must
• Comes with Stationery Product Background (Faber Castell, Zebra, Pilot) is an added-Value

1. Conducting income tax cuts in accordance with applicable tax regulations.
2. Preparing, reconciling, and routinely reporting tax administration.
3. Supervising the work of staff.
4. Implementing thorough and organized documentation.
5. Ensuring that the organization complies with all relevant tax laws and regulations.

• Minimum Bachelor's degree in Accounting/Taxation from reputable universities.
• In-depth knowledge of tax laws related to transfer pricing, regulations, and compliance requirements, specifically in hospitality and property industry.
• Certified in Brevet A, B, & C is preferable.
• Certified in Tax Consultant (IKPI) is preferable.
• Minimum 5 years of experience in related field, specifically in tax consultant.
• Willing to be placed in Jimbaran, Bali.

• Mengkoordinasikan media untuk promosi dan meningkatkan penjualan 
• Membangun dan menjaga hubungan dengan klien, vendor, dan mitra bisnis 
• Mengembangkan produk atau jasa perusahaan 
• Membuat konten seperti blog, video, dan media sosial 
• Melakukan promosi melalui iklan dan media digital 
• Melakukan penelitian pasar dan analisis kompetitor 
• Mengelola merek dan hubungan masyarakat

Production Management

• Responsible for Production results.  Drive execution of site improvement plans, help set production improvement goals, ensure priorities and accountabilities are clear, provide resources and remove obstacles to ensure success.
• Analyze and draw information for long-term strategic change and improvement for multiple teams/shifts.
• Lead significant projects & improvement initiatives, scheduling and planning, budgeting and control on assigned production lines.  
• Design and implement production improvement strategies for safety, cost, quality, training, inventory and services.
• Oversee the practice of all health and safety procedures, ensuring that safety is employees’ top priority and lead a safe operation of the business unit and comply with legal, legislative and corporate safety requirements.
• Ensure that manufacturing team members meet site goals and objectives in the establishment of sites’ annual production plans
• Plans, directs and coordinates the ordering and distribution of products, parts, and accessories. Ensures adequate and timely distribution of these elements to attain maximum sales potential consistent with good inventory control.
• Ensure tracking and use of key performance indicators to promote improved operational and business results.

Employee Development & Management

• Train and provide development opportunities for staff and ensure annual goals are complete and communicated (Global Performance Management System is updated & provides regular feedback). Act as a team role model and change-agent.
• Model and promote the Corporation’s Code of Business Ethics and Values.
• Perform general management duties, exercising usual authority concerning staff, performance appraisals, promotions and terminations. Responsible for estimating personnel needs, assigning work, meeting completion, interpreting and ensuring consistent application of company policies.
• Positively lead and influence team members to partner together to achieve individual and business goals.

Maintenance Focus

• Ensures maximum efficient production of facilities and equipment, as well as the care of all grounds and support equipment, through the direction of a technical support staff made up of supervisors, technicians, custodians, and the purchase of necessary outside technical and non-technical support services. 
• Plans, coordinates, and supervises machine and/or building maintenance schedules and activities.
• Coordinates all ordering of parts and services that will maintain or improve the machine/facility cost effectively.

• Receiving order from customer
• Process the order from customer though manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Arrange delivery/shipment
• Update delivery/shipment status to customer
• Process any complain from customer relating the order process

• To conduct feasibility studies and writing procurement reports
• To apply Value Management techniques at the outset of a project and where appropriate involve Turner & Townsend’s specialist Value Management team
• To manage estimating and cost planning activities to include taking ownership of and present the final cost plan
• To manage the procurement process, ensuring that all stages including pre-qualification, enquiry, analysis, selection and contract preparation are performed effectively
• To manage the tender process for MEP packages including tender document, tender clarifications, interview and tender recommendation report if required.
• To ensure that post-contract cost variances and change control processes are managed effectively
• To ensure that cost checking and valuation work is managed effectively
• To ensure the production of monthly post-contract cost reports and present them to the client
• Value engineering and life cycle costing
• To ensure that final accounts are negotiated and agreed; validate the monthly payment claims and prepare payment recommendation for MEP related works/packages.
• To take a lead role in interfacing with the client and other consultants, at all project stages
• Where appropriate, lead a cost management team, ensuring that they deliver on all of the above accountabilities

1. Customer Support

• Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.
• Provide accurate information about products, services, and policies.
• Assist customers with placing orders, processing returns, and handling any issues related to their accounts and orders.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Investigate and troubleshoot issues, escalating complex problems to higher-level support as needed.

1. Strategy Development

• Identify opportunities for improvement in customer service processes and systems.
• Develop and implement strategies to enhance the customer experience and streamline service operations.
• Analyze customer feedback and service metrics to inform project initiatives and decision-making.
• Ensure all interactions align with company standards and contribute to a positive customer experience.
• Ensure customer service standard operating procedures are updated and maintained

      3. Project Management

• Lead and manage customer service projects from inception to completion, including planning, execution, monitoring, and reporting.
• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
• Coordinate with cross-functional teams to ensure project objectives are met on time

     4. Collaboration:

• Share knowledge and best practices with colleagues to enhance team performance and service quality.
• Foster a collaborative environment and encourage team members to contribute ideas and solutions.

• Oversee daily warehouse operations, including receiving, warehousing and distribution.
• Ensure all logistics activities comply with regulatory and internal procedural requirements.
• Set up and maintain an efficient warehouse layout for optimal space utilization.
• Stock level monitoring, cycle count, and assist HOD in controlling B Goods and consignment products.
• Assist in developing and implementing logistics strategies to enhance operational efficiency.
• Prepare and present reports on logistics KPI and quality targets to upper management.

• Manage , Drive and Control Planning activities - Demand Planning & PPC 
• Drive for effective logistics cost through any related logistic activity.
• Do improvement for all Planning & Logistics processes.
• Lead & support New product introduction projects which related to Supply Chain
• Lead & support project management, materials management, and logistics management.
• Maintain high service performance for product delivery.
• Responsible for setting the correct parameters for stock levels, related processes and control mechanisms for materials.
• Responsible for global freight forwarding and to provide optimum service at lowest cost.
• Review effectiveness of operating procedures, .
• Ensure compliance with government regulations.   
• Develops and accountable for department/sub function plans and performance and resources management..
• Identifies applications of functional knowledge and existing methodologies to resolve problems to meet long-range goals and objectives.
• Proactively communicate supply chain issues and provide alternatives.
• Partner with commercials to achieve sales goals.
• Train and provide development opportunities for staff.  Monitor and evaluate team members, and adjust training where needed.
• Attract, retain and develop high potential talent.
• Act as a team role model and change-agent.
• Positively lead and influence team members to partner together to achieve individual and business goals.
• Coordinate team efforts, create and manage a regional strategy and team operating plan.
• Local procurement management through sourcing, negotiation, and purchase
• Control inventory turn over & over aging materials.
• Strategic planning for RM & FG inbound & outbound.

• Manage both existing sales pipeline and the development of new business opportunities ( Service Business)
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select deals in line with strategies, and facilitate pitch logistics
• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices
• Take a lead role in developing new-business proposals and presentations that create and nurture opportunities and partnerships
• Support deal structure and pricing with business-value analysis, and negotiate prices for proactive bids and proposals
• Maintain and share professional knowledge through education, networking, events, and presentations
• Identify trends and customer needs, building a sales pipeline for short/medium/long term in accordance with targets
• Assist in the coordination and implementation of marketing strategies, and delegate tasks to achieve strategic goals
• Motivate the team, track performance, and report metrics

• Handle all incoming leads for weddings or social events.
• Develop lead sources through prospecting, referrals, trace files, and cold calls.
• Exceed personal sales goals on a monthly, quarterly, and annual basis through account development and maintenance.
• Conduct site inspections, food tasting, and coordination meetings with prospective and existing clients.
• Develop and implement new sales strategies, tactics, and action plans for the account base.
• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients.
• Manage events from start to finish, processing all relevant information pertaining to bookings
• Maintain and update current account information records.

• Ensure rooming lists are received 30 days prior to arrival with updated billing instructions.
• Ensure that deposits and cancellation fees, where applicable, are forwarded to the Accounting department.
• Distribute event information to the appropriate departments via memos, emails, banquet event orders, directives, and rooming lists in a professional and timely manner.
• Conduct daily meetings to review event contracts and ensure last-minute changes are communicated accordingly.
• Conduct coordination meetings to ensure key departments are fully aware of relevant details.
• Maintain visibility throughout events and act as the on-site client liaison.
• Follow up post-event to address any issues and solicit return business.
• Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the hotel.
• Prepare weekly, monthly, quarterly, and annual reports as required.

1. Bertanggungjawab atas program pengembangan SDM di departemen quality
2. Bertanggungjawab atas standarisasi pedoman kerja, pembaharuan program kerja di departemen quality
3. Bertanggungjawab atas optimalisasi quality manual dan efisiensi sumber daya di departemen quality
4. Mengimplementasikan seluruh strategi rencana kerja di departemen quality
5. Bertanggungjawab terhadap kontroling budget meliputi MPP,CAPEX,OPEX
6. Bertanggungjawab untuk memastikan semua karyawan bekerja sesuai prosedur kerja yang aman sesuai persyaratan K3L

NIQ/GFK’s CMI Sales team is focused on growing revenue, finding new business opportunities and market penetration.

Sales is NIQ GFK’s growth engine which is instrumental for the company’s success.

So where do you fit here?

You will drive the overall new business sales & renewals for CMI business for the accounts in your scope; you will secure a sustainable sales pipeline developing new revenue opportunities while maintaining close customer relationships for existing accounts.

Responsibilities

• Drive sales, renewals and overall growth of business, securing sustainable and long-term pipeline, revenue opportunities, while keeping an accurate forecasting and maintain customer relationships (both senior and mid-level)
• Develop a strategic understanding of customer's industry/ business/ markets/ clusters.
• Partner with Customer Success (Research consultancy and delivery team) and other relevant functions (e.g. Retail Measurement, Retailer + Tech & Durables Account Leaders) to define strategic Account Plans and JBPs and remove roadblocks for smooth sales operations.
• Drive strategic action plan to tackle Voice of the Customer feedback.
• Work together with our sales teams, enhancing your skills and improving your experiences together as a team.
• Seek strategic expansion of customer network and strategic alliances to unlock new budget holders.
• Ensure proactive alignment of NIQ GFK’s CMI value proposition to customers' needs and trends.

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. You’re energized by accelerating sales, uncovering opportunities, and exceeding individual targets while bringing the best out of your colleagues through collaborative learning and joint pitches when needed. A deep understanding of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth. Selling, understanding our customers and their contexts, effective negotiation and growth mindset drive your work.

1. Handle complain
2. Memberikan solusi terhadap keluhan customer
3. Melakukan penjualan kartu perdana prioritas
4. Pengelolaan administrasi pelanggan