Sales Operation

The Sales Operations team at Xtremax is essential in optimizing processes, supporting sales activities, and enhancing efficiency throughout the sales cycle. They ensure accountability across team roles, enforce adherence to the sales process, and continuously analyze the workflow to improve its effectiveness, enabling the sales team to focus on their core responsibilities.

Responsibility :

• Drive the team to be accountable with their assigned roles and tasks, and enforce the sales process workflow
• Review sales deliverables for accuracy, quality, and adherence to requirements before submission or finalisation.
• Ensure all deliverables are completed on schedule and within scope, with proactive communication to stakeholders about the progress and any challenges.
• Analyse existing sales processes, identify areas for improvement, and implement changes to enhance efficiency and scalability.
• Collaborate and communicate with stakeholders from diverse departments, including but not limited to Marketing, Finance, and Technical team.
• Create and maintain thorough documentation of sales activities and process.
• Manage multiple sales project simultaneously, prioritising tasks to meet tight deadlines.

Requirement :

• Minimum Bachelor Degree from a reputable university 
• 1-2 years experience in sales operations, project management, or related role.
• Excellent communication skills, both written and verbal in English
• Strong analytical and problem-solving skills with attention to detail.
• Ability to collaborate effectively across departments and manage stakeholder expectations.
• Excellent organizational, time management, and multitasking skills to handle multiple priorities and meet deadlines.
• A keen willingness to learn and grow within the role.
• Ability to thrive in a fast-paced environment and effectively handle pressure

DIBUTUHKAN SEGERA GURU MATA PELAJARAN MATEMATIKA TINGKAT SMP

Sifat : Kontrak hingga akhir Juni 2025

Primary Responsibilities

Security Operation

• Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures
• Disseminate all information by the Management to team members
• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively
• Conduct all criminal investigations, put up accompanying investigation papers and reports cases which occur within the Hotel
• Conduct surveillance on hotel staff to ensure that they abide by the House Rules; Keep tag on movements of staff who are classified as suspects under investigations
• Control and direct all emergency personnel traffic in response to fire, bomb threat, police assistance, injury or illness
• Inspect all Security equipment to ensure that they are in working order and that all cameras are correctly focused
• Conduct routine day-to-day checks of the following items to ensure that they are properly maintained, issued and accounted for;
  • Pocket books;
  • Security Desk Occurrence Book;
  • Gate Passes and Security Passes;
  • Keys and Key Registers;
  • Post allocation for hotel and External Security
• Cultivate Informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes
• Record all activities involving the Department in the Daily Security Report
• Provide security coverage for VIP guests
• Update General Manager constantly on all matters of security interest affecting the Hotel and the Department
• Always be on-call, including off-duty hours, for any emergency that may arise

Team Management

• Conduct performance review with the team
• Identify and develop team members with potential
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Conduct detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Comply with hotel and department policies and procedures at all times
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

Maintain highest standards of security within the hotel premises. Be vigilant and react fast when situations arise.

•  Completes the following tasks: prepares the point of sale and preparation areas, welcomes guests and provides waiter service, cleans and tidies the dining room and preparation areas after closing
•  Before every workshift, finds out about dish composition and any shortages
•  Organises his/her work to suit fluctuations in numbers, events and guests
•  Ensures the equipment used remains in good condition  
•  Communicates and works in close and constant cooperation with the kitchen to ensure an excellent standard of service                                                                                                        •  Maintains excellent grooming standard at all times

• Cleans and tidies crockery and kitchen equipment
• Ensures the working areas are clean 
• Checks the washing equipment is in good working order and informs his/her superior of any problems or anomalies
• Respects the supplier's instructions for use of washing-up products
• Helps receive deliveries and tidies food items according to the storage guidelines
• Performs cleaning and maintenance of area and equipment.
• Knows the proper usage of chemicals and detergents.
• Reports for duty and punctuality to Steward Supervisor and ready in working area with proper uniform.
• Maintains good team work with all staff and other department.
• Follows cleaning and maintenance schedule.
• Follows company’s policy and procedures.
• Maintains standard grooming and personal hygiene based on hotel regulation.
• Attends daily briefing and communication meetings as well as company’s and department’s training sessions.

1. Patrol on the properties areas
2. Ensure the properties of guests and colleagues and building are safe
3. Provide effective communication through radio calls and phones
4. Escorting guests to their various destinations
5. Provide warm and sincere welcome to our guests

• Assist and oversee the day-to-day operations of the Food & Beverage team in Restaruant and Banquet
• Supervise and monitor team members with true leadership ability that motivates the entire team
• Ensure all levels of service run smoothly 
• Manage financial outcomes 
• Understand all licensing and operating legislation affecting the department, including the Liquor Act.
• Maintain stock levels 
• Develop and Coach team members 
• Attend all scheduled F&B and other relevant meetings when required. 
• Handle customer complaints 

COME AS YOU ARE AND SHOW HOW YOU CARE!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• You’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every intercation.
• You'll demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries
• You’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.
• You'll handle customer complains and feedback according to "Oops! its messed up".
• You’ll communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• You’ll be aware of room status and also the competitors’ status.
• You’ll optimise the occupancy rate and average room rate.

Director, Talent & Culture

We are looking for a dynamic leader who is truly passionate about all aspects of human resources operations, and who has a strategic vision, and an exceptional ability to drive results for both employees and the brand, to communicate effectively, and to inspire others.

What you will be doing:

• Lead and oversee the day-to-day operations of the Talent & Culture Department and collaborate with senior leadership on the implementation of the human resources strategy
• Promote positive employee relations through an environment that encourages open communication, trust, mutual respect, and fun
• Play an integral role in the Executive Committee, with a particular emphasis on coaching, support, employee relations, and overseeing all aspects of administration and reporting
• Provide Human Resources strategic support to the Executive Committee and implement policies and procedures in alignment with the company's mission and values
• Empower and assist departmental Leaders and Senior Managers with the development of specific action plans to address issues and concerns identified in employee feedback
• Oversee the administration of human resource programs including, but not limited to, compensation, benefits, and leaves; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
• Collaborate on the development of annual Talent & Culture budget and manage day-to-day expenses, month-end reporting, and forecasting of Talent & Culture accounts
• Conduct research and analysis of organizational trends including review of reports and metrics from the organization’s human resources information system (HRIS) and talent management system
• Oversee and manage all recruitment in accordance with company policies and procedures
• Monitor and ensure the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; review and modify policies and practices to maintain compliance
• Challenge the status quo on how we can improve the way we do things to create an even better guest and employee experience
• Handle discipline and termination of employees in accordance with company policy
• Empower and assist with all employee events
• Champion committees such as Employee Recognition and Diversity Equity & Inclusion
• Ensure compliance with Accor/Fairmont policies and local legislation in all aspects of the human resources function. Conduct appropriate audits
• Consistently offer professional, friendly and engaging service
• Other duties as assigned

• Team Leadership: Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
• Guest Relations: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.
• Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
• Operational Support: Managing daily operations of the front office, including room assignments, inventory management, and cashiering.
• Quality Assurance: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per LQA Brand Standards.
• Communication: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.
• Emergency Response: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.
• Reporting: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes.

• Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival 
• Provide efficient, friendly and professional service to all guests.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
• Take a positive problem solving approach with issues and concerns
• Assist in the management of the Front Office operation to achieve a reputation as a market leader in individualised customer focused service
• Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings.
• Co-Ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.
• Ensure professionalism and accuracy with information and billing during arrival and departure.

•  Completes the following tasks: prepares the point of sale and preparation areas, welcomes guests and provides waiter service, cleans and tidies the dining room and preparation areas after closing
•  Before every workshift, finds out about dish composition and any shortages
•  Organises his/her work to suit fluctuations in numbers, events and guests
•  Ensures the equipment used remains in good condition  
•  Communicates and works in close and constant cooperation with the kitchen to ensure an excellent standard of service                                                                                                        •  Maintains excellent grooming standard at all times

• Promotes the brand philosophy through his or her exemplary attitude, behaviour and excellent communication skills
• Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages and facsimiles.
• Researches and provides specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of directory information
• Utilizes public address, paging, and voice mail systems to ensure proper routing of calls
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency.
• Ensures a rapid response from the different departments concerned
• Handle wake-up call request from guest
• Maintenance of switchboard directory and any other miscellaneous tasks relating to switchboard
functionality
• Makes sure that all the information available in the front Office information board is well presented and up-to-date
• Able to work multi-task

• Cleans and tidies crockery and kitchen equipment
• Ensures the working areas are clean 
• Checks the washing equipment is in good working order and informs his/her superior of any problems or anomalies
• Respects the supplier's instructions for use of washing-up products
• Helps receive deliveries and tidies food items according to the storage guidelines
• Performs cleaning and maintenance of area and equipment.
• Knows the proper usage of chemicals and detergents.
• Reports for duty and punctuality to Steward Supervisor and ready in working area with proper uniform.
• Maintains good team work with all staff and other department.
• Follows cleaning and maintenance schedule.
• Follows company’s policy and procedures.
• Maintains standard grooming and personal hygiene based on hotel regulation.
• Attends daily briefing and communication meetings as well as company’s and department’s training sessions.

It is included but not limited to:

• Ensure efficient (cost-effective, on-time) execution of sale contracts for specific assigned clients (from marketing/sampling phase to delivery)
• Keep assigned client profiles up-to-date and liaise with Inbound teams effectively on related procedural changes where relevant
• Issue shipping instruction & logistic documents related to assigned sales (invoices, release documents, cover letters, etc) & instruct/ensure upload of related external documents where required
• Work closely with relevant internal teams, brokers and logistic-service providers to ensure customer service, data accuracy & efficient coordination (position check, effective back-up/handover, etc.)
• Work closely with Sales team, Sales SSC, Inbound teams and head office to anticipate execution challenges and advise on potential solutions
• Advise Trading team on logistic costs for specific sale scenarios, and any other logistics aspect of a sales project/potential business
• Monitor assigned clients’ position & receivables
• Check all assigned service invoices to approve the costs
• Check stocks in assigned warehouses on a monthly basis & report accordingly
• Liaise with insurance team on onboarding of warehouse counterparties on CTRM and coverage of insured cases, risk team on execution limits and escalate to trading
• Monitor coffee prices on various commodity markets
• Perform data entry to ensure accurate and up-to-date records across all relevant systems and documents

• Assists the Executive Housekeeper in managing the overall housekeeping operations.
• Supervises and coordinates the work of housekeeping staff, including assigning tasks, training, and performance evaluations.
• Ensures that all guest rooms and public areas are cleaned and maintained according to established standards.
• Conducts regular inspections of guest rooms and public areas to ensure quality standards are met.
• Manages inventory of housekeeping supplies and equipment, including ordering, receiving, and storing.
• Develops and implements cleaning schedules and procedures.
• Handles guest complaints and requests in a timely and professional manner.
• Ensures compliance with all health and safety regulations.
• Assists with budget preparation and control.
• Provides leadership and motivation to the housekeeping team.
• Performs other duties as assigned.

• Maintain daily mise en place and prepare ingredients
• Inspect and clean food preparations areas, to ensure safe and sanitary food-handling practices
• Ensure the highest standards and consistent quality in the daily preparation
• Keep up to date with the new products, recipes and preparation techniques
• Have full knowledge of all menu items, daily highlights and promotions 
• Adhere to recipes and stock management 
• Adjust cooking based on guest preferences 
• Effective communication between colleagues to ensure a secure and friendly working environment
• Establishing and maintaining effective inter-departmental working relationships
• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Actively share ideas, opinions and suggestions
• Efficiency in preparations and execution
• Follow guidelines provided in Colleague Handbook
• Set example to others on personal hygiene and cleanliness on and off duty
• Guide and train the Junior Colleagues on a daily basis to ensure high motivation and productive working environment
• Acquire culinary knowledge and skills to grow as a Junior Sous Chef

• Mengelola dan memonitoring kinerja Collection dan Recovery untuk memastikan pencapaian target yang telah ditentukan.
• Memberikan laporan, informasi dan feedback terhadap atasan terhadap pencapaian target Deliquency, Moving AR secara harian, mingguan dan bulanan.
• Membantu kolektor dalam melakukan upaya penagihan terhadap customer yang bersifat kasus.
• Mensupervisi tim serta memberikan coaching bagi Field Collector.
• Memberikan penanganan terhadap Field Collector yang performanya menurun.
• Monitoring hasil kunjungan dan jumlah kunjungan Field Collector
• Melaporkan dan mendiskusikan pencapaian target, masalah dan kesulitan yang dialami kepada atasan.
• Membagi wilayah penanganan untuk masing-masing collector.
• Mengelola dan monitoring pembayaran konsumen.
• Memberikan analisa penanganan konsumen dan melaporkannya ke atasan.
• Melakukan review dan memberikan persetujuan terhadap rencana kunjungan.
• Melaporkan dan mendiskusikan pencapaian target cabang, masalah dan kesulitan yang dialami kepada atasan.

• Melakukan pendekatan dengan konsumen untuk memberikan informasi mengenai produk Paylater
• Melakukan penjualan produk produk Paylater
• Memberikan pelayanan, menjelaskan produk, pengisian aplikasi serta keuntungan menggunakan produk Paylater
• Mencapai target akuisisi
• Melaporkan hasil penjualan (daily)
• Follow Up (melengkapi) kekurangan data pada formulir aplikasi

• Maintain accurate records and control reports
• Manage collection activities such as negotiating with past-due accounts, referring account to collection agencies, and sending follow-ups
• Communicate and explain work procedures to subordinates
• Ensure that operational criterion is reflected in the accounts receivable functions
• Update receivables by monitoring and coordinating all processing performed on orders that are delivered daily including transactions such as bank remittances
• Monitor expenditures and implement corrective steps by identifying significant variances
• Assist in the financial planning with the help of cash forecasting
• Contribute the essential information to adhere to the strategic goals of the company
• Direct and lead the work of others in the department
• Maintain company confidentiality at all times

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures
• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
• Monitor room inventory closely and ensure effective utilisation of rooms
• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
• Identify and resolve deviations and irregularities in operations
• Plan manpower allocation and ensure smooth operations
• Provide coaching and guidance to improve staff work performance
• Review systems and processes for workflow and productivity improvement

The Position

This role is the champion of the Corporate segment. Responsible of leading and motivating junior team members to ensure yearly sales budget is achieved and surpassed. Responsible for implementing management standards and quality guidelines in the Department set by the Director of Sales and Marketing. 

KEY ROLES & RESPONSIBILITIES

FINANCIAL:

• To assist the Director of Sales & Marketing in the preparation of the yearly revenue & expense budget.
• To actively lead the Corporate segment’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.
• To assist the DOSM and DRM with accuracy of revenue forecasting with most updated segments and market information.
• Responsible for Room Sales of managed accounts in Corporate segment including individual.

ADMINISTRATIVE:

• To actively contribute to the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.
• To prepare accurate administration reports such as sales call schedules, sales call reports, month-end and other reports are submitted on time to the Director of Sales & Marketing.

OPERATIONAL:

• To manage Consortia, Government, Volume and Preferred accounts within the Corporate segment ensuring targets are met.
• To conduct sales calls with the team.
• To respond to all inquiries within 24 hours.
• To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.
• To follow up on lost business and bring information about them to the knowledge of the department superior.
• To negotiate with all customers and send out offers/contracts regarding individual and group business.
• To contribute to following the conversion ratio of the Group Department.
• To be aware of all market trends and share it to team so that a collective action can be implemented.
• To plan and arrange business trips to expand market awareness of the brand in key source markets.

• Responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like School of change

What you will be doing:

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Supervise and manage daily activities of the department
• Ensure that all team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
• Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations
• Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors
• Supervise the maintenance and of repair the interior and exterior of buildings, hotel rooms and contents
• Ensure the execution and achievement of the hotel's preventive maintenance program
• Establish and maintain procedures with regards to the security and replenishment of the hotel’s inventory and assets, such as (not limited to) tools, supplies, equipment, furniture, televisions etc.
• May be responsible for determining the security requirements necessary to ensure that hotel property, employees, guests and patrons are protected against theft, crime, and other hazards, and/or manage the relationship with a third party security firm contracted for such purposes
• Monitor budget and control expenses within all areas of the department
• Participate in the preparation of the annual departmental operating budget and financial

Banquet Operations Manager  
Are you passionate about everything Food & Beverage and dedicated to ensuring guests leave with a smile? As a Banquet Operations Manager, you will have the perfect opportunity to lead a team and create unforgettable experiences for our guests during their special occasions.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Oversee the setup of rooms and function areas in the hotel, ensuring they meet the specific requirements of each event.
• Collaborate with event planners and clients to ensure all event details are executed according to plan.
• Manage the teardown and resetting of tables and service areas post-events, maintaining cleanliness and organization.
• Maintain standards of hygiene for food handling and presentation