• Answering questions about a company's products or services. Through Email all channels, and serve First Layer Agents escalations
• Processing orders and transactions
• Resolving issues and troubleshooting technical problems
• Delivering information about a company's offerings
• Providing proactive First Layer Agents outreach
• Handling customer complaints, from case escalations.
• Collecting and analyzing customer feedback.

• Has a bachelor’s degree from a college/university Or 6 months to 1-year BPO experience if the non-degree holder
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Have 30-35wpm typing skills
• Ability to communicate effectively through chat/e-mail 
• Willing working in shifting and flexible working hours
• Internet knowledge : Understand basic knowledge of the internet, social media, and being able to use computers
• Basic English : Ability using English writing and speaking.

1. Mengawasi dan memimpin tim akuntansi dalam penyusunan laporan keuangan, rekonsiliasi akun, dan pemrosesan transaksi.
2. Memastikan bahwa semua kegiatan akuntansi dilakukan sesuai dengan kebijakan dan prosedur perusahaan.
3. Menyediakan analisis keuangan untuk mendukung pengambilan keputusan manajerial.
4. Membantu dalam penyusunan anggaran tahunan dan rencana keuangan.
5. Memantau pengeluaran dan pendapatan untuk memastikan kesesuaian dengan anggaran.
6. Menyediakan laporan dan analisis terkait anggaran kepada manajemen.
7. Menyediakan dokumentasi dan dukungan untuk audit internal dan eksternal.
8. Memastikan kepatuhan terhadap peraturan perpajakan dan kebijakan akuntansi yang berlaku.
9. Mengelola pelaporan pajak dan memastikan pelaporan yang akurat dan tepat waktu.

1. Menyambut tamu yang berbicara dalam bahasa Korea dengan ramah dan profesional.
2. Menyediakan informasi mengenai fasilitas hotel, layanan, dan area sekitar dalam bahasa Korea.
3. Menangani permintaan dan keluhan tamu berbahasa Korea dengan cepat dan efisien, serta memberikan solusi yang memuaskan.
4. Mengkoordinasikan dengan departemen lain untuk memastikan kebutuhan tamu terpenuhi.
5. Mengelola proses check-in dan check-out tamu berbahasa Korea.
6. Menyediakan dukungan khusus untuk tamu VIP atau tamu dengan kebutuhan khusus berbahasa Korea.

1. Penganggaran & Perencanaan

• Membantu Executive Housekeeper dalam menyusun anggaran Housekeeping tahunan dan menyampaikannya untuk disetujui oleh Manajer Hotel.
• Membantu dalam menyusun rekomendasi tahunan untuk kebutuhan FF&E (Furniture, Fixtures, and Equipment) dan menyampaikannya kepada Manajer Hotel untuk persetujuan.
• Membantu dalam mempersiapkan dan memperbarui manual operasional departemen.
• Merencanakan, mengorganisir, dan mengawasi kebersihan, standar layanan, serta pemeliharaan di seluruh hotel, termasuk kamar tamu, area publik, area belakang rumah, linen, dan seragam.
• Memastikan bahwa anggaran operasional departemen dipatuhi secara ketat dan semua biaya dikendalikan dengan baik.

2. Operasional & Administrasi

• Memastikan semua karyawan melapor tepat waktu dan mengenakan seragam serta name badge yang benar setiap saat.
• Mengkoordinasikan dan memantau semua aktivitas Housekeeping untuk memastikan departemen berfungsi dengan lancar dan efisien.
• Mewakili Departemen Housekeeping dalam semua rapat Kepala Departemen.
• Bertanggung jawab atas pengendalian kunci departemen secara menyeluruh sesuai dengan kebijakan hotel.
• Mengimplementasikan dan mengelola semua aspek layanan pelayan dan pembersih kamar, linen, manajemen seragam, laundry, serta kamar tamu dan area publik, taman dan lansekap.
• Meninjau dan mengevaluasi semua peralatan dan perlengkapan Housekeeping secara berkala serta memberikan rekomendasi pembelian.
• Memeriksa kuota kamar setiap hari serta kamar VIP.
• Menyusun laporan yang sesuai untuk departemen terkait.
• Memastikan produktivitas dan efisiensi karyawan maksimum melalui pemantauan dan supervisi yang cermat.
• Memastikan bahwa semua karyawan memberikan layanan yang sopan dan profesional setiap saat.
• Mengawasi karyawan di dalam departemen, memastikan bahwa standar dan metode layanan yang benar dipertahankan.

3. Sumber Daya Manusia

• Membantu dalam pemilihan dan perekrutan staf Housekeeping sesuai dengan standar yang ditetapkan oleh hotel.
• Melakukan evaluasi staf secara berkala dan memberikan bimbingan untuk pengembangan profesional mereka serta persiapan untuk peluang kenaikan jabatan.
• Menetapkan dan mengimplementasikan program pelatihan untuk semua staf Housekeeping.
• Membangun tim karyawan yang efisien dengan mengambil minat aktif pada kesejahteraan, keselamatan, dan perkembangan mereka.
• Memastikan bahwa semua karyawan memahami dan mematuhi Aturan dan Regulasi Karyawan Hotel.
• Memastikan bahwa semua staf diperlakukan secara setara dan adil.

4. Komunikasi

• Bekerja sama dan berkomunikasi secara dekat dengan semua departemen untuk menjaga operasi harian yang profesional.
• Menghadiri atau memimpin briefing harian, rapat, rapat departemen, atau rapat lain yang mungkin diperlukan.
• Menjaga kontak dengan asosiasi perdagangan, organisasi profesional, dan kelompok Housekeeping lainnya.
• Mempertahankan kebijakan komunikasi “pintu terbuka” untuk semua staf Housekeeping.

5. Tanggung Jawab Lain

• Memastikan bahwa semua karyawan sepenuhnya memahami dan mematuhi kebijakan hotel terkait kebakaran, kebersihan, kesehatan, dan keselamatan.
• Menangani tugas dan tanggung jawab lain yang mungkin ditugaskan dari waktu ke waktu secara efisien dan efektif.

Tugas dan Tanggung Jawab Front Desk Agent

1. Menyambut Tamu.
2. Menyewakan Kamar Tamu.
3. Memberikan Informasi Pelayanan Hotel.
4. Mengoordinasi Pelayanan Tamu.
5. Menyusun Laporan Status Kamar.
6. Pencatatan Pembayaran Tamu.

Mencari dan mengakuisisi klien baru

Mempertahankan dan mengembangkan hubungan dengan klien yang sudah ada

Mencapai target penjualan yang ditetapkan oleh perusahaan

Menyusun dan mempresentasikan proposal layanan kepada calon klien

Bernegosiasi kontrak dan harga dengan pelanggan

Menangani keluhan pelanggan dan mencari solusi yang memuaskan

Melakukan riset pasar dan menganalisis tren industri logistik

Menyiapkan laporan penjualan dan aktivitas secara berkala

1. Melakukan penjualan produk gospiker
2. Melakukan negosiasi penjualan terhadap customer
3. Melakukan pencarian customer potensial
4. Mengelola data administrasi customer

1. Melakukan penjualan produk XL Home
2. Melakukan prospek customer
3. Melakukan pencarian customer potensial
4. Mengelola data customer

• Collects all cashier remittance envelopes from the drop-safe
• Calculate daily cash revenue and make sure it is appropriate and correct.
• Monitors and follows up on all Petty Cash requests and ensure that they are cleared within the stipulated date
• Disburses Petty Cash requests that have been approved by either the Finance Manager and Treasury Park
• Reimburses Front Office Cashiers for disbursements made by them (due backs)
• Update Bank Statement
• Assist sales in establishing customer credit in accordance with Hotel policies and procedures, including but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements, and other credit-related activities.
• Deliver accurate and timely invoices, statements, and schedules to customers.

1. Handle complain
2. Memberikan solusi terhadap keluhan customer
3. Melakukan penjualan kartu perdana prioritas
4. Pengelolaan administrasi pelanggan

1. Menerima tamu
2. Mengarah tamu untuk ke ruang atau bertemu dengan PIC terkait
3. Membuat dan mengatur jadwal pertemuan
4. Membuat dan mengatur jadwal pemakaian ruangan
5. Memberikan informasi yang diperlukan oleh tamu

• Have comprehensive and up to date knowledge of all the outlets unique selling points, features, amenities, services and policies and those of the competition.
• Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions.
• Achieve all individual Hotel Food & Beverage sales targets in your area by maintaining and creating a close relationship with customers.

1. Mempromosikan produk XL
2. Meyakinkan customer
3. Melakukan penjualan
4. Problem solving terhadap kebutuhan customer

• Melakukan pemeriksaan radiologi hingga memperoleh hasil gambaran   setiap pasien
• Menginput hasil bacaan foto rontgen dari dokter radiologi kedalam sistem
• Melakukan kalibrasi pada peralatan radiologi secara berkala setiap 1 tahun
• Melakukan Uji Kesesuaian alat X-ray secara berkala setiap 4 tahun
• Melakukan koordinasi dengan pihak terkait mengenai perizinan radiologi ke   Bapeten.
• Koordinasi dengan bagian terkait dalam pengiriman TLD badge ke NuklindoLab secara berkala setiap 3 bulan
• Melakukan koordinasi dengan bagian lainnya mengenai pelayanan pemeriksaan kesehatan.
• Mempersiapkan peralatan untuk pelayanan radiologi onsite
• Menjaga dan mengawasi pemeliharaan peralatan yang ada di radiologi
• Membuat laporan kunjungan pasien radiologi.

• Reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted.
• Perform day to day financial transactions, including verifying, classifying, and recording accounts payable data.
• Monitoring incoming bills and submit to finance.
• Filling all documents, and coordinating with related divisions regarding document completeness.

• Do the maintenance job
• Monitoring the running of the machine
• Daily Work Report maintenance
• Guiding minor maintenance for operator
• Recommend for machine improvement
• Spareparts request

• Melakukan pengadaan barang yang dibutuhkan untuk keperluan operasional. 
• Mengajukan dan mendapatkan persetujuan Purchase Request (PR) dari departemen yang relevan berdasarkan keperluan. 
• Melakukan koordinasi dengan supplier untuk memperoleh barang berkualitas dengan harga kompetitif dan kondisi yang menguntungkan.
• Memproses PR atas pesanan departemen yang terkait untuk selanjutnya dibuatkan Purchase Order.
• Menerbitkan Purchase Order untuk barang-barang yang akan dibeli.

1. •Supervising Front Office, Housekeeping and Maintenance
2. •Manage hotel operations to maximize profitability and to ensure superior guest experience
3. Manage room inventory and pricing strategies in coordination with the revenue management team to optimize occupancy rates and revenue.
4. Coordinate with the maintenance department to ensure all guest rooms and public areas are in excellent condition and any issues are promptly addressed.
5. Handle guest complaints and feedback, taking immediate corrective action when necessary to resolve conflicts and prevent recurrence.
6. Prepare and manage the budget for the rooms division, including forecasting and controlling expenses to meet financial objectives.
7. Train, mentor, and evaluate the performance of rooms division staff, promoting a culture of high performance and continuous improvement.
8. Liaise with the sales and marketing department to support promotional activities and accommodation packages that enhance guest experience and hotel revenue

Overview

Employee is able to apply a broad range of theories, concepts, principles, and methodologies to assignments involving complex features. The employee plans and completes the assignments independently. Work is reviewed for overall technical soundness.

Responsibilities: 

• Lead troubleshooting for sales team regarding customer orders, account statuses and other relevant problems

• Support the sales team in understanding and navigating internal sales processes.

• Monitor renewal opportunities in SFDC to ensure they are closed in a timely manner.

• Assist in the creation of contracts and other documentation as required.

• In collaboration with SEBM team, pull together proposal and tender documentation for sales team on request

• Assist in maintaining accurate and up-to-date data by entering information, performing data cleanup tasks, and addressing data quality issues.

• Ensure that all necessary information for reporting is accurate, readily available, and effectively supports reporting and analysis requirements.

• Collaborate with Accounts Receivable and sales teams to ensure seamless billing and collection processes.

• Partner with Sales Operations and Sales Enablement providing feedback on processes based on frontline experiences, helping to refine and adjust them for better usability and effectiveness.

• Partner with Sales Operations and Sales Enablement providing practical feedback on tool usage, assist in troubleshooting, and ensure that tools are used effectively in daily operations.

• Assist the sales team with mass customer mailings via Groove for announcements and event invitations.

• Assist in the onboarding of new staff and provide ongoing support to help them navigate processes and tools effectively.

• Assist in any other activities that are required at short notice to enable the sales team to succeed.

• Able to Interact with Indonesia goverment bodies and is familar with all procurement systems and processes and is capable of finding the answer.

• Nurture the children throughout their learning activities
• Collaborate with teachers to monitor the development of students
• Work with students in the classroom to promote their learning and development
• Assist children with daily routines such as eating, dressing, and personal hygiene

• Build and execute daily copywriting for newsletter, push notification, whatsaap blast and other direct marketing 
• Generate and  create monthly copy for banner 
• Assist in creating, editing, and proofreading copy for various material : branding and social media 
• Assist and collaborate with team to brainstorm and develop campaign concept 

• Analyze indodana creative performance 
• Benchmark competitor's online ads presence 
• Coordinate with copywriting and design team on banner and video production
• Upload banners and videos to marketing channels 

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives for example by controlling pests, improving hygiene, and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as fundamental rights of all of its colleagues. We live our values of service, Relationships, and Teamwork which our colleagues across the world identified.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader that provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments, and protective uniforms and equipment: focusing on top-quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal, Marketing & Innovation in the Rentokil Initial Head Office locations and in the Country. Working within our function departments, you would be supporting all of our businesses.

We are looking for a qualified HR business partner to oversee all human resources operations and ensure they’re aligned with our business goals. Our ideal candidates should have solid experience with HR practices and employee management. You will communicate with the board of directors and with senior managers to express new ideas and suggest solutions, considering budget limitations and our company culture. Ultimately, you should be able to act as a consultant on human resources management and organizational changes.

Responsibilities

• Identify appropriate training needs development and business strategy by creating a Training Need Analysis (TNA).
• Design, both internally and with external vendor training, solutions to meet training needs. This can be in the form of coaching, classroom training, 1 on 1 session, on the job training and e-learning.
• Reviewing the training that has been carried out and making improvements to TNA next (PDCA).
• Ensure that the training budget is used effectively and training expenditures do not exceed the specified budget.
• Provide support and direction to leaders regarding matters related to Learning and Development.
• Prepare and coordinate the preparation of career planning and succession plans together with the Regional Sales Manager (RSM), Sales Director (SD) and Sr. Marketing Manager.
• Provide recommendations to RSM, SD and Sr. Marketing Manager in progress career development such as promotion, transfer, demotion and training programs regarding the PDR results.
• Collaborate with Industrial and Employee Relations Officers in developing programs that can foster and increase a sense of togetherness and strengthen teamwork.
• Helping RSM, SD and Sr. Marketing Manager in following up on the action plan which was made based on the results of the YVC survey.

1. S1 Management/Psychology/Finance/Business Administration (or any related major)
2. Have min 4 years of experience as an HR Generalist or as a trainer.
3. Excellent in English both Verbal and Written
4. Good communication skills (verbal and written) at all levels
5. Have the ability to design and create various types of training
6. Have knowledge of budget preparation and management
7. Understand strategy and business processes
8. Ability to make presentations
9. Ability to provide coaching
10. Ability to work with little supervision
11. Have skills in providing solutions (problem-solving)
12. Having knowledge of HR Strategy/Processes (Talent Attraction, Development, and Retention)

• Basic Salary
• Allowance
• Performance Bonus
• Career path

We are looking for a Salesperson to secure short and long-term profitable business for our client through proactive business development based on the fundamental understanding of the customer's business, operations, and objectives. Actively manage and mobilize internal resources to deliver efficient and effective end-to-end solutions allowing a seamless transition from sales to operations. Develop both internal and external relation/s in order to actively contribute to making customers and company successful. This job role could be focused on selling an ERP (ODOO) to Custom Business Solutions (Enterprise Software, Mobile Apps, Websites), Outsourcing, and Vertical Solution.

Key Responsibilities:

● Support the Sales Teams to qualify leads, identify customers' Pain Points and Translate Technologies into Solutions that meet Customers' Business Goals.

● Providing pre-sales technical assistance, product education, and after-sales support services.

● Supporting marketing activities by attending trade shows, conferences and marketing events.

● Making technical presentations and demonstrating how a product meets client needs.

● Maintain existing customer base and develop new customer base to ensure continuous business growth

● Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved

● Foster strong relationship with customers and suppliers/vendors, enabling the company to be active & leading, speedy response time, highly profitable, excellent payment collection position at all time.

• You have an Bachelor’s degree in Computer Science or Information Technology
• Have Experience as software engineer
• Have a minimum of 4 years experience in a related position.
• Have a strong base or network in Information Technology (IT) industry
• Have a knowledge and experience in ERP Odoo project
• Have good communication; interpersonal skills include Consultative selling skills and commercial understanding

Skills :

• Communication,
• Leadership,
• Presentation,
• Marketing,
• Business Plan,
• Business Development,
• Management Skills

• Learning & Network Opportunities,
• Professional Development,
• BPJS TK,
• Insurance (AIA),
• Ownership Laptop,
• Company events and activities.

• Develop and implement comprehensive marketing strategies tailored to the enterprise business sector, focusing on customer acquisition, retention, and growth.
• Identify market trends, customer needs, and competitive landscape to inform marketing strategies.
• Align marketing initiatives with business goals and ensure they support overall revenue and profitability targets.
• Strengthen the organization's brand presence and reputation in the enterprise market
• Develop and communicate a compelling value proposition that differentiates the organization from competitors that resonate with target audiences, including C-level executives, IT decision-makers, and procurement leaders.
• Drive demand generation efforts through targeted marketing campaigns, including digital marketing, content marketing, events, and partnerships
• Implement lead nurturing programs to move prospects through the sales funnel, from awareness to conversion.
• Conduct market research and gather customer insights to inform marketing strategies and initiatives
• Utilize data and analytics to measure the effectiveness of marketing campaigns and make data-driven decisions
• Support alignment of marketing strategies with overall business objectives and participate in strategic planning and decision-making processes

• Min Bachelor’s degree in Marketing, Business Administration, Communications, or a related field
• Min. 6 years work experience in sales, marketing role, preferably within the enterprise market or B2B sector
• Effective Management Skill
• Extensive knowledge of digital marketing, content marketing, demand generation, and branding
• Strong leadership & excellent communication
• Strategic thinking and problem-solving skills, with a focus on innovation and continuous improvement

• Medical Check Up
• Medical Benefit