• Receiving order from customer
• Process the order from customer though manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Arrange delivery/shipment
• Update delivery/shipment status to customer
• Process any complain from customer relating the order process

The Project Manager will oversee the planning, implementation, and completion of various projects within MidPlaza Holding. This role is responsible for coordinating and leading cross-functional teams to ensure projects are executed successfully and meet the defined objectives. The Project Manager will be responsible for managing project timelines, budgets, resources, and deliverables to ensure project success.

Responsibilities:

• Develop and maintain project plans, timelines, and budgets.
• Coordinate project activities, resources, and tasks across cross-functional teams.
• Apply, implement project management processes and project schedule controls to ensure the project is executed properly
• Develop and manage the overall design to be developed for a project including construction procedures and program.
• Manage and communicate all design requests to the project team.
• Controlling the safety and applying zero accident working environment.
• Ensure projects are completed on time, within budget, and in accordance with quality standards.
• Manage project documentation and ensure proper documentation is maintained throughout the project lifecycle.

• Bachelor's degree in Architecture.
• Have experience in residential project/landed house.
• Proven experience as a Project Manager or similar role.
• Have ability to develop, manage project design, and budget controlling.
• Strong leadership and project management skills.
• Excellent organizational and time management skills.
• Excellent communication and interpersonal skills.

• Bertanggung jawab dalam mengelola operasional semua gerai Food & Beverage Perusahaan agar berjalan lancar
• Membuat dan menjalankan strategi pemasaran secara tepat, baik offline maupun online
• Memastikan semua sistem dan SOP berjalan dengan baik
• Mengelola inventori dan anggaran secara efisien
• Memimpin dan mengelola SDM gerai Food & Beverage untuk mencapai target yang ditetapkan Perusahaan
• Memastikan kualitas menu dan palayanan terjaga sesuai dengan standar

• To display a pro-active and leading role in terms of service, culture, development, systems, procedures, and skills development
• To ensure that the Restaurant is managed efficiently according to the established concept statements.
• All operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically.
• To assist in the operation and be visible during entire meal period.
• To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that the outlet is adequately equipped.
• To liaise with the Kitchen and Beverage department on daily operation and quality.
• To handle all guests requests and enquiries on food, beverage and service.
• To establish a rapport with guests maintaining good customer relationship and assisting to update guest history.

We are looking for a qualified and adept security manager to join our team at Sofitel Bali Nusa Dua Beach Resort.

As a Security Manager, you will develop and implement efficient security strategies to safeguard our organisation’s assets. You will protect our company and maintain a secure work environment. We seek a highly skilled individual with a deep understanding of security strategies and a proven track record in managing security operations in a luxury hotel.

If you have a strong background in security management, excellent leadership skills and a commitment to maintaining a secure work environment, we invite you to apply. We offer competitive compensation, comprehensive benefits and a supportive work environment focused on professional growth.

Objectives of this role

• Developing and implementing robust security strategies and policies to protect the company’s assets, employees and facilities.
• Assessing potential risks and vulnerabilities, investigating security breaches and reinforcing appropriate measures to mitigate them.
• Leading and managing a team of security personnel, including hiring, training and performance management.
• Collaborating with cross-functional teams to ensure integration of security requirements into business processes and projects.
• Conducting regular security assessments, audits and inspections to identify gaps and areas for improvement.
• Maintaining and updating emergency response plans, ensuring all employees know their roles and responsibilities.
• Collaborating with external stakeholders, such as law enforcement agencies and security vendors, to enhance security measures and respond to incidents.
• Fostering a culture of security awareness and training employees on security protocols and procedures.

Sales Manager - Wedding and Social Event:

• Attract and engage clients by promoting the hotel as the ideal venue for weddings and social events.

• Customize event packages and coordinate with internal teams to ensure seamless execution.

• Drive revenue growth by meeting sales targets and staying competitive in the market.

• Reporting to Club Millesime Manager, to oversee the Club Millesime operations including the butler service, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure uncompromising levels of cleanliness and maintenance through each ambassador’s responsibility.
• To ensure appropriate stock level for the smooth run of the Club Millesime operations and to prepare requisitions accordingly.
• To use the proper telephone etiquette as per Sofitel standards.
• To ensure a proper coverage and supervision of the lounge and butler service at all times.
• To personally supervise the breakfast service when the Lounge Supervisor is not on duty.
• To be present in the Club Millesime lounge during breakfast, afternoon tea and evening cocktail and to socialize with guests, playing a Public Relations role.
• To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To act as a representative of the Management when dealing with guest complaints or if a member of the Sofitel Club Millésime team is facing difficulties that she/ he cannot solve on her/ his own.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To be fully aware of and to report all guest comments or complaints.
• To collect all profile details of any Club Millesime VIP one week prior to arrival and to ensure a daily update of the guest preferences on the PMS.
• To double check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.
• To personally supervise the Club Millesime VIP arrival (room block, room inspection, amenities) & welcome kit (international newspaper and welcome letter), as well as coordination with airport representative & Limousine driver.
• To ensure that the Senior Management is aware of all Club Millesime VIP arrivals.

Employee Development & Management

• Train and provide development opportunities for staff.  Ensure annual goals are complete and communicated.  Ensure Global Performance Management System is up to date and regular feedback is provided to staff members.
• Monitor and evaluate team members, and adjust training where needed.
• Attract, retain and develop high potential talent.
• Model and promote the Corporation’s Code of Business Ethics and Values.
• Perform general management duties, exercising usual authority concerning staff, performance appraisals, promotions and terminations.  Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.  Maintain all timekeeping, overtime and vacation records and schedules.
• Act as a team role model and change-agent.  Positively lead and influence team members to partner together to achieve individual and business goals.
• Coordinate team efforts, create and manage a regional strategy and team operating plan.

Operations

• Directly supervises employees in a Site.  Monitors work, alters schedules to meet unforeseen conditions, controls load factors and flow of work to ensure maximum use of available capacity and effective use of labor, tools and equipment. 
• Design and implement operations improvement strategies for safety, cost, quality, training, inventory, and services.
• Analyze and draw information for daily operational needs and improvement for the team.  Provide prompt problem solving for key issues.
• Responsible for key operational measures within the business unit (service, quality, productivity, cost, safety).
• Supervises the daily work schedules of warehouse employees involved in performing a combination of: shipping, receiving, loading and unloading trucks, stacking, picking, packing and palletizing finished products.
• Determines space requirements for storage and schedules delivery and distribution of products, parts, and accessories to achieve distribution objectives and meet customer requirements. Prepares and analyzes inventory reports to identify slow-moving and/or surplus stock. 
• Cultivates and reinforces appropriate group values, norms, and behaviors. Identifies and analyzes problems, plans, tasks, and solutions. 
• Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals. 
• Maintain quality control processes to ensure products/services meet quality standards; lead implementation of process improvements.  Drive improvement strategies in all key metric areas; manage production flow, staffing schedule and resources to budget and plan.
• Ensure best practices and standard operating procedures are being followed by conducting frequent business audits.
• Lead 5S activities, housekeeping, and recycling programs.  Lead the efforts to create a safety conscious environment; be actively involved in safety initiatives.  Lead monthly safety meetings and daily safety huddles.
• Collaborate with other functional areas to resolve problems and develop improved manufacturing processes.  Make efforts to reduce manufacturing waste and process complexity.
• As a lead of quality assurance, he or she will be accountable to deliver the site’s business goal by meeting quality and operational metrics (KPI’s) like CCR (Customer Complaint Rate) ,COPQ (Cost of Poor Quality), Scrap%,DPM (Defect per Millions),TTC (Time to Close).
• Design and prepare End to End Quality Plan (E2E QP) based on different Retail Brands requirements by doing product and process risk assessment with product development,production,supply chain team and ensure a flawless execution.
• For any customer complaint or internal non-conformance, lead the RCA (Root Cause Analysis) and CAP (Corrective Action Plans) by following different scientific QC tools (Why Analysis, A3 and PDCA, Fish-bone /Cause Effect ) based on the severity of the case and ensure the process are calibrated based on the findings.
• Management Representative for all Technical, Quality (Supplier Qualification Program) and Compliance Audit and key accountable to ensure all required processes are in place.
• Responsible for Internal Lab and Third Party Lab activities,RSL and Chemical Compliance, Lab accreditation.
• SOP and OPL (One Point Lesson) preparation , upgradation and implementation by arranging necessary training programs.
• Carry out internal audits for the Integrated Management System and facilitate the Management Review Meeting for the same.
• Preparing a weekly/monthly QA department report for management review
• Management Representative of the Company for the Integrated Management System and other Technical Certification and Audits including TQP, Mellow Colour (For Instrument part), GRS Audit and Brand Protection.

•       Memiliki pengetahuan mesin CNC

•       Memiliki leadership

•       Memahami alur produksi

•       Mampu menyusun rencana kerja

•       Memahami P.D.C.A

•       Mampu mengoprasikan Ms Office + Power Poin

•       Dapat berkomunikasi berbahasa Inggris menjadi nilai plus

Summary:

Seeking a dedicated and skilled Landscape Manager with expertise in landscape gardening and maintenance. The ideal candidate should have strong knowledge of regional plant species in hot weather conditions, with experience in resort maintenance being advantageous. Must be highly organized, proactive, and team-oriented, capable of coordinating projects, selecting materials, managing budgets, and fostering client relationships.

Responsibilities:

Design and Planning:

• Develop and implement landscape plans that enhance the hotel's aesthetics and functionality.
• Coordinate with architects, engineers, and contractors to integrate landscape designs into overall property plans.
• Ensure the designs are sustainable and environmentally friendly.

Landscaping & Irrigation:

• Coordinate projects with vendors and team members, ensuring efficient execution.
• Manage equipment inventory and procurement, preparing proposals for management approval.
• Support team recruitment, training, scheduling, and performance evaluation.
• Prioritize landscaping tasks such as fertilizing, irrigating, seeding, and mowing according to site needs.
• Assess project requirements and propose effective solutions for plant selection and design.
• Maintain accurate "as-built" drawings and collaborate on project planning and budgeting.
• Oversee vendor selection and subcontractor management for landscape contracts.
• Establish and maintain high standards for plant care and environmental sustainability.
• Supervise project execution, ensuring quality and adherence to timelines.
• Manage day-to-day operations, ensuring compliance with safety and environmental standards.
• Review and approve third-party documentation.

Indoor and Outdoor Plants:

• Manage inventory and procurement of plants and materials, preparing proposals as needed.
• Coordinate with Housekeeping for plant placement in guest areas.
• Supervise plant care, including watering, fertilizing, and pruning.
• Schedule maintenance based on guest schedules and ensure compliance with regulations.
• Verify and approve third-party documentation.

Innovation and Improvement:

• Stay updated with the latest trends and technologies in landscaping and horticulture.
• Implement new techniques and practices to enhance the property’s landscape.
• Continuously seek ways to improve the efficiency and effectiveness of the landscape maintenance operations.

This role demands strong leadership and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.

MidPlaza Holding is on the lookout for a dynamic Recruitment Manager to join our vibrant team in AYANA Bali. In this pivotal role, you will lead our recruitment efforts to identify, attract, and hire exceptional talent that aligns with our company culture and strategic goals. The Recruitment Manager will play a crucial role in developing and executing recruitment strategies, ensuring a seamless hiring process, and fostering relationships with potential candidates.

Responsibilities:

• Design and implement comprehensive recruitment strategies to meet organizational hiring needs.
• Conduct needs analysis with department heads to define hiring criteria and specifications.
• Source, screen, and interview candidates, providing a positive experience throughout the recruitment journey.
• Utilize multiple channels, including social media, job fairs, and industry networking, to attract a diverse pool of candidates.
• Maintain a strong pipeline of potential candidates for future openings.
• Oversee the application process and ensure a smooth transition from candidate selection to onboarding.
• Track and analyze recruitment metrics to improve processes and outcomes.

• Bachelor's degree in Psychology, Human Resources, or a related field.
• 5-10 years of recruitment experience, preferably has experience in a managerial or lead role.
• Demonstrated ability to effectively attract and engage top talent.
• Strong verbal and written communication skills.
• Proficient in using recruitment software and applicant tracking systems.
• Ability to think strategically and influence hiring decisions.
• Exceptional organizational skills and attention to detail.
• Experience in team collaboration and project management.
• Knowledge of employment laws and best practices.

• Drive business growth within the SEA region by leveraging on the existing customer portfolio and expanding the distribution network.
• Develop and execute sales initiatives, strategies, and programs to capitalize on market opportunities and achieve company`s objectives.
• Identify and pursue new business opportunities to boost market share.
• Cultivate and manage strong client relationships.
• Collaborate with internal departments to ensure timely fulfillment of customers` requirements.
• Provide insights on market trends, competitive dynamics, and opportunities to enhance customer value.
• Generate regular reports on customers performance, plans, and sales strategies.
• Serve as a brand ambassador, consistently embodying company values.
• Adhere to organizational policies and regulations.

• Creates pricing for all products, thereby ensuring market competitiveness, profit maximization and achieving of through-put margin required by each Business Unit
• Formulates/ creates all promotional activities and supervises their implementation
• Creates Brand value activities for the market and supervises their implementation
• Ensures optimum stock level, thereby achieving targeted service level and total coverage times required by Business Units
• Explores business opportunities and creates optimum product mix for the market
• Assists in product development, working together with Business Units

Job Summary :

• Demonstrates products and services to existing/potential customers and assists them in selecting those as best solution to their needs
• Have extensive background in selling IT products, preferably to the corporate in various industry Government, Banking & Manufacturing 
• Provides management with oral and written reports on customer needs, problems, interests and potential for new products and services
• Must have demonstrated ability to build extensive pipeline
• Promotes/sells/secures orders from existing and prospective customers
• Ability to work in a team environment to resolve issues and meet client goals.

Arranging School daily operation services:

• Room/facilities arrangement for schedule, availability in coordination with Academic 
• Managing facility/venue renting procedure with third partied (controlling the schedule and venue availability to maximize revenue)
• Managing outside vendor such canteen and FB vendor on daily basis and on certain event
• School Shuttle Bus arrangement for daily schedule and other needs for school and office
• Operational car & taxi arrangement for schedule based on needs and priority.
• Providing and arranging school and office daily needs ATK, Water, etc.
•  Supporting Academic team for providing material needs in every terms.
• Providing and arranging students’ needs daily books, uniform in SASHOP and meals (catering) in coordination with catering vendor.
• Travel Arrangement: arranging airplane & hotel for any business trip requested by academic or under GA Budget.
• Create transaction in Oracle system: Purchase Request, Reimbursement & Cash Advance Request, and Travel Allowance including the realization.
• Other administrative needs and other non-daily services for school & office

Building Facility and Maintenance:

• Maintaining building facilities to provide comfort and appropriateness in coordination with Engineering and vendor.
• Managing cleaner outsource in providing services and making sure the cleanliness of building and facility in standard.
• Managing security cleaner outsource in providing services and making sure the security and safety in standard and making sure all asset safe.
• Managing other outside vendor (pest control, pool, and elevator) to provide service and make sure all the facility maintains and working in accordance with school standards and safety.
• Plan and monitor maintenance schedule is in place in coordination with engineering.
• Doing daily walkaround in all property area to make sure all-in place in accordance with “PATROL” system application and standard and follow up any issue and making sure it will be fixed.
• Resolving complaints, problems, and requests related with building and facilities.

Budget & Inventory Management

• Take good care of stocks, inventory, and other equipment. Maintain inventory and supplies for daily operation.
• Doing Stock Opname process on monthly basis in coordination with finance and make sure stock vs inventory system are balance.
• Controlling budget vs actual on daily operation when creating PR on the system
• Assisting Academic to create PR, RM and CA on the system. 

MidPlaza Holding is seeking a dynamic and detail-oriented Accounting Assistant Manager to support our finance team. The successful candidate will assist the Accounting Manager in overseeing the daily operations of the accounting department, ensuring accurate and timely financial reporting, and maintaining the organization's accounting controls. This role is crucial in managing financial records and supporting the overall financial health of the company.

Responsibilities:

• Assisting in ensuring that financial reports have been presented according to procedures by checking daily, monthly, and annual recordings.
• Assisting in financial management for the payment and receipt of funds and financial allocation by conducting checks and reviews for daily, monthly, and annual transactions.
• Assisting in ensuring that all taxation has been carried out in accordance with applicable regulations for monthly and annual reporting and payments

• Minimum Bachelor's degree in Economics, majoring in Accounting, with a minimum GPA of 3.00.
• Knowledge of taxation (Minimum Brevet A & B).
• Minimum of 3 years of work experience.
• Experience working in a Public Accounting Firm is preferred.
• Knowledge of SAP systems is preferred.
• Willing to be placed anywhere within the Midplaza Group.

1. Conducting income tax cuts in accordance with applicable tax regulations.
2. Preparing, reconciling, and routinely reporting tax administration.
3. Supervising the work of staff.
4. Implementing thorough and organized documentation.
5. Ensuring that the organization complies with all relevant tax laws and regulations.

• Minimum Bachelor's degree in Accounting/Taxation from reputable universities.
• In-depth knowledge of tax laws related to transfer pricing, regulations, and compliance requirements, specifically in hospitality and property industry.
• Certified in Brevet A, B, & C is preferable.
• Certified in Tax Consultant (IKPI) is preferable.
• Minimum 5 years of experience in related field, specifically in tax consultant.
• Willing to be placed in Jimbaran, Bali.

• Develop and execute comprehensive revenue management procedures and best practices
• Identify new revenue opportunities through market analysis and competitive benchmarking
• Oversee the revenue management and distribution strategy, ensuring alignment with business objectives
• Provide weekly dynamic forecasts, annual revenue budgets, and regular performance reports
• Lead and mentor the Reservations team, fostering a culture of collaboration and high-performance

Production Management

• Responsible for Production results.  Drive execution of site improvement plans, help set production improvement goals, ensure priorities and accountabilities are clear, provide resources and remove obstacles to ensure success.
• Analyze and draw information for long-term strategic change and improvement for multiple teams/shifts.
• Lead significant projects & improvement initiatives, scheduling and planning, budgeting and control on assigned production lines.  
• Design and implement production improvement strategies for safety, cost, quality, training, inventory and services.
• Oversee the practice of all health and safety procedures, ensuring that safety is employees’ top priority and lead a safe operation of the business unit and comply with legal, legislative and corporate safety requirements.
• Ensure that manufacturing team members meet site goals and objectives in the establishment of sites’ annual production plans
• Plans, directs and coordinates the ordering and distribution of products, parts, and accessories. Ensures adequate and timely distribution of these elements to attain maximum sales potential consistent with good inventory control.
• Ensure tracking and use of key performance indicators to promote improved operational and business results.

Employee Development & Management

• Train and provide development opportunities for staff and ensure annual goals are complete and communicated (Global Performance Management System is updated & provides regular feedback). Act as a team role model and change-agent.
• Model and promote the Corporation’s Code of Business Ethics and Values.
• Perform general management duties, exercising usual authority concerning staff, performance appraisals, promotions and terminations. Responsible for estimating personnel needs, assigning work, meeting completion, interpreting and ensuring consistent application of company policies.
• Positively lead and influence team members to partner together to achieve individual and business goals.

Maintenance Focus

• Ensures maximum efficient production of facilities and equipment, as well as the care of all grounds and support equipment, through the direction of a technical support staff made up of supervisors, technicians, custodians, and the purchase of necessary outside technical and non-technical support services. 
• Plans, coordinates, and supervises machine and/or building maintenance schedules and activities.
• Coordinates all ordering of parts and services that will maintain or improve the machine/facility cost effectively.

• Receiving order from customer
• Process the order from customer though manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Arrange delivery/shipment
• Update delivery/shipment status to customer
• Process any complain from customer relating the order process

1. Customer Support

• Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.
• Provide accurate information about products, services, and policies.
• Assist customers with placing orders, processing returns, and handling any issues related to their accounts and orders.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Investigate and troubleshoot issues, escalating complex problems to higher-level support as needed.

1. Strategy Development

• Identify opportunities for improvement in customer service processes and systems.
• Develop and implement strategies to enhance the customer experience and streamline service operations.
• Analyze customer feedback and service metrics to inform project initiatives and decision-making.
• Ensure all interactions align with company standards and contribute to a positive customer experience.
• Ensure customer service standard operating procedures are updated and maintained

      3. Project Management

• Lead and manage customer service projects from inception to completion, including planning, execution, monitoring, and reporting.
• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
• Coordinate with cross-functional teams to ensure project objectives are met on time

     4. Collaboration:

• Share knowledge and best practices with colleagues to enhance team performance and service quality.
• Foster a collaborative environment and encourage team members to contribute ideas and solutions.

• Oversee daily warehouse operations, including receiving, warehousing and distribution.
• Ensure all logistics activities comply with regulatory and internal procedural requirements.
• Set up and maintain an efficient warehouse layout for optimal space utilization.
• Stock level monitoring, cycle count, and assist HOD in controlling B Goods and consignment products.
• Assist in developing and implementing logistics strategies to enhance operational efficiency.
• Prepare and present reports on logistics KPI and quality targets to upper management.

• Manage , Drive and Control Planning activities - Demand Planning & PPC 
• Drive for effective logistics cost through any related logistic activity.
• Do improvement for all Planning & Logistics processes.
• Lead & support New product introduction projects which related to Supply Chain
• Lead & support project management, materials management, and logistics management.
• Maintain high service performance for product delivery.
• Responsible for setting the correct parameters for stock levels, related processes and control mechanisms for materials.
• Responsible for global freight forwarding and to provide optimum service at lowest cost.
• Review effectiveness of operating procedures, .
• Ensure compliance with government regulations.   
• Develops and accountable for department/sub function plans and performance and resources management..
• Identifies applications of functional knowledge and existing methodologies to resolve problems to meet long-range goals and objectives.
• Proactively communicate supply chain issues and provide alternatives.
• Partner with commercials to achieve sales goals.
• Train and provide development opportunities for staff.  Monitor and evaluate team members, and adjust training where needed.
• Attract, retain and develop high potential talent.
• Act as a team role model and change-agent.
• Positively lead and influence team members to partner together to achieve individual and business goals.
• Coordinate team efforts, create and manage a regional strategy and team operating plan.
• Local procurement management through sourcing, negotiation, and purchase
• Control inventory turn over & over aging materials.
• Strategic planning for RM & FG inbound & outbound.

• Manage both existing sales pipeline and the development of new business opportunities ( Service Business)
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select deals in line with strategies, and facilitate pitch logistics
• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices
• Take a lead role in developing new-business proposals and presentations that create and nurture opportunities and partnerships
• Support deal structure and pricing with business-value analysis, and negotiate prices for proactive bids and proposals
• Maintain and share professional knowledge through education, networking, events, and presentations
• Identify trends and customer needs, building a sales pipeline for short/medium/long term in accordance with targets
• Assist in the coordination and implementation of marketing strategies, and delegate tasks to achieve strategic goals
• Motivate the team, track performance, and report metrics

•Maintain and control hotel Information Technology such as internet, hotel computer system to ensure that all day to day operational matter is handled on time

•To ensure the departmental budget is adhered to in terms of expenditure by monitoring and controlling cost

•Maintain relationship with other department and management