Total 34 sales specialist job vacancies in Sales / Marketing category in Indonesia

This position is responsible for the Sales & Marketing Department activities including its planning and execution in line with the annual hotel strategy and business plan with the main target to achieve/exceed the target.

You will:

• Handle incoming event leads professionally through all channels. 
• Provide detailed conference and events proposals covering venue, function, menu and accommodation costs ensuring revenue is maximized.
• Coordinate and host familiarisation and site inspections.
• Assist in coordinating sales forecasts and provide suggestions on strategies to achieve targets.
• Update and maintain accurate account profiles in the database systems.
• Ensure success in delivering customer events in order to ensure client satisfaction and repeat business.
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
• Fully responsible of accounts under his/her management; including business production, updating profile and contracting or renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

• Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales  budget, forecasts and other reports as directed/required
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Work with Finance and team in preparation and management of the department’s budget and financial forecasts
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
• Conduct daily briefing with department on current key activities
• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the resort
• Survey, review and analyze competition, customer needs and comments in order to be proactive and adapt with business intelligence
• Determine the effectiveness of existing programs and develop new strategies
• Manage/direct all advertising, public relations and promotional activities
• Actively participates in sales presentations, property tours and customer meetings
• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
• Participate in community and professional organizations to maintain high visibility and promote a positive image

Sales Manager - Wedding and Social Event:

• Attract and engage clients by promoting the hotel as the ideal venue for weddings and social events.

• Customize event packages and coordinate with internal teams to ensure seamless execution.

• Drive revenue growth by meeting sales targets and staying competitive in the market.

Sales Manager

- Prepare and execute creative sales strategies to source, drive and grow our revenues from your managed accounts.

- We’ll look to you to build up account management plans, making sure you’re “in the know” on the latest market news and competitor insights too.
- Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
- Establish parameters, quotes and negotiate prices and seal contracts
- Maintain accounts, contact, activity and business details

Qualifications

- Relevant Sales experience is an asset.

- Minimum of 2 years of experience in a similar capacity with proven track records

- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Highly responsible & reliable
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities

The Senior Sales Manager serves a pivotal role in driving revenue and ensuring the hotel's success in the competitive luxury hospitality market. Their primary purpose is to develop and implement strategic sales plans, targeting high-end clientele and maximizing sales opportunities. By building strong relationships with key corporate clients, travel agencies, and other stakeholders, they generate new business leads and maintain existing client connections. They collaborate with various departments to align sales efforts, optimize revenue, and enhance guest experiences.

• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
• Arrange site inspections for potential clients
• Promote positive relations with clients and attend to all requests expediently and courteously
• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

• Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales  budget, forecasts and other reports as directed/required
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Work with Finance and team in preparation and management of the department’s budget and financial forecasts
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
• Conduct daily briefing with department on current key activities
• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the resort
• Survey, review and analyze competition, customer needs and comments in order to be proactive and adapt with business intelligence
• Determine the effectiveness of existing programs and develop new strategies
• Manage/direct all advertising, public relations and promotional activities
• Actively participates in sales presentations, property tours and customer meetings
• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
• Participate in community and professional organizations to maintain high visibility and promote a positive image

• Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required 

• Analyze monthly P&L and month-end reports, identify deviation from business plan goals 

• Work with Finance and team in preparation and management of the department’s budget and financial forecasts 

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department 

• Conduct daily briefing with department on current key activities 

• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel 

• Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence 

• Determine the effectiveness of existing programs and develop new strategies 

• Manage/direct all advertising, public relations and promotional activities in conjunction with corporate marketing and public relations departments 

• Actively participates in sales presentations, property tours and customer meetings 

• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary 

• Participate in community and professional organizations to maintain high visibility and promote a positive image  

• Interview, select and recruit direct reports 

• Identify and develop team members with potential 

• Conduct performance review and manages performance issues that arise within the management team 

• Constantly monitor team members performance, attitude and degree of professionalism 

• Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business 

• Conduct monthly departmental meetings 

• Be fully conversant with hotel fire & life safety/emergency procedures 

• Attend all briefings, meetings and trainings as assigned by management 

• Maintain a high standard of personal appearance and hygiene at all times 

• Be aware of the hotel fire & life safety/emergency procedures 

• Perform other reasonable duties assigned by the assigned by the Management 

• Study, analyze and interpret complex activities and/or information in order to improve strategies or develop new approaches.

The Sales Manager involves in developing and implementing effective sales strategies, cultivating strong relationships with clients, and maximizing revenue through negotiated contracts and group bookings. Leveraging expertise in sales and market trends, the Sales Manager identifies new business opportunities, showcases the hotel's unique offerings, and ensures exceptional guest experiences. Effective leadership and collaboration with internal teams contribute to the hotel's financial success and solidify its reputation as a luxurious and highly sought-after destination for discerning travelers. 

What you will be doing:

• Actively lead the Corporate segment’s financial and administrative activities being manage and coordinate with all group required arrangements  
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary. Ensures that all complaints have initiated follow-up action
• Negotiates prices with the clients
• Sales Manager is familiar with the operation and application of the hotel’s computer/data processing system

Customer relations

• Ensures that team organization remains flexible and ready to meet customer needs.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.

Professional Techniques / Production

• The Sales Administrator performs its duties within the framework defined by the chain and hotel norms and international regulations specified by the Assistant Director of Sales.
• Assist the Sales Executive and Manager in organizing the filing system of the Division / Department / Section.
• Ensure that stationery item stock is accounted for and well maintained.
• Organize the recording system for all incoming and outgoing correspondence and incoming telephone calls.
• Handle all typing work required. Take minutes of meetings.
• Assist in the dispatch and collection of correspondence in the hotel.
• Ensure the cleanliness of the office.
• Handle all incoming telephone calls and take messages.
• Assist in the packing of materials when required. e.g. hotel brochures, sales kits, giveaways etc.
• Is familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), and all necessary computer software programs.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.
• Keeps well-informed about the product

Team management and cross-departmental responsibilities

• Works in collaboration with the other departments

Sales Manager

- Prepare and execute creative sales strategies to source, drive and grow our revenues from your managed accounts.

- We’ll look to you to build up account management plans, making sure you’re “in the know” on the latest market news and competitor insights too.
- Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
- Establish parameters, quotes and negotiate prices and seal contracts
- Maintain accounts, contact, activity and business details

• Handle all incoming leads for weddings or social events.
• Develop lead sources through prospecting, referrals, trace files, and cold calls.
• Exceed personal sales goals on a monthly, quarterly, and annual basis through account development and maintenance.
• Conduct site inspections, food tasting, and coordination meetings with prospective and existing clients.
• Develop and implement new sales strategies, tactics, and action plans for the account base.
• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients.
• Manage events from start to finish, processing all relevant information pertaining to bookings
• Maintain and update current account information records.

• Ensure rooming lists are received 30 days prior to arrival with updated billing instructions.
• Ensure that deposits and cancellation fees, where applicable, are forwarded to the Accounting department.
• Distribute event information to the appropriate departments via memos, emails, banquet event orders, directives, and rooming lists in a professional and timely manner.
• Conduct daily meetings to review event contracts and ensure last-minute changes are communicated accordingly.
• Conduct coordination meetings to ensure key departments are fully aware of relevant details.
• Maintain visibility throughout events and act as the on-site client liaison.
• Follow up post-event to address any issues and solicit return business.
• Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the hotel.
• Prepare weekly, monthly, quarterly, and annual reports as required.

• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
• Maintain gifts inventory and coordinate the sending of gifts to clients
• Arrange site inspections for potential clients
• Promote positive relations with clients and attend to all requests expediently and courteously
• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Up-sell and promote hotel’s facilities and services  at every available opportunity in order to maximize sales revenue

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on a weekly basis
• Prepare monthly list of accounts to penetrate for the following month
• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare monthly action plan for main market segment
• Perform monthly review account profile on room nights production and average rate
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
• Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

Update Director of Sales & Marketing on market trends and business leads

OVERVIEW OF DUTIES

To handle all administration and ensure the smooth running of the department under the supervision of the Director of Sales.

MAIN RESPONSIBILITIES

Customer relations

• Ensures that team organization remains flexible and ready to meet customer needs.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.

Professional Techniques / Production

• The Sales Administration performs its duties within the framework defined by the chain and hotel norms and international regulations specified by the Director of Sales.
• Assist the Sales Executive and Manager in organizing the filing system of the Division / Department / Section.
• Ensure that stationery item stock is accounted for and well maintained.
• Organize the recording system for all incoming and outgoing correspondence and incoming telephone calls.
• Handle all typing work required. Take minutes of meetings.
• Assist in the dispatch and collection of correspondence in the hotel.
• Ensure the cleanliness of the office.
• Handle all incoming telephone calls and take messages.
• Prepare and send out facsimile messages.
• Assist in the packing of materials when required. e.g. hotel brochures, sales kits, giveaways etc.
• Is familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), facsimile and office telephone switchboard system, and all necessary computer software programs.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.
• Keeps well-informed about the product (lodging, catering, and other facilities)

Team management and cross-departmental responsibilities

• Works in collaboration with the other departments

•Achieve daily targeted number of sales calls with effectiveness and Develop business leads for the Hotel on a weekly basis

•Prepare monthly list of accounts to penetrate for the following month and prepare monthly action plan for main market segment

•Fully responsible Corporate and MICE, including contracting, updating profile and renewing contracts

Position Overview: As a Sales Executive specializing in the Government Segment at our hotel, your primary responsibility will be to develop and maintain relationships with government clients to drive sales and revenue growth. You will be tasked with understanding the unique needs and requirements of government agencies, leveraging your sales skills to effectively communicate the value proposition of our hotel's offerings, and ultimately closing deals to secure government contracts and bookings.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!.
• Ability to make a difference through our Corporate Social Responsibility activities.

Key Responsibilities:

1. Identify and target government agencies at the local, state, and federal levels as potential clients.
2. Develop and execute a strategic sales plan tailored to the government segment, including prospecting, lead generation, and outreach activities.
3. Build and nurture relationships with key decision-makers within government organizations, including procurement officers, travel managers, and event planners.
4. Conduct sales presentations and meetings to showcase the features, amenities, and capabilities of our hotel, emphasizing how they align with the unique requirements of government clients.
5. Collaborate with internal teams, including event planning, operations, and finance, to ensure seamless execution and delivery of services for government bookings.
6. Negotiate contracts and pricing agreements with government clients, ensuring terms are mutually beneficial and align with company objectives.
7. Stay informed about government regulations, policies, and budgetary constraints that may impact the hospitality industry and adjust sales strategies accordingly.
8. Track sales metrics, generate reports, and provide regular updates to management on progress, challenges, and opportunities within the government segment.
9. Represent the hotel at industry events, conferences, and trade shows targeting government professionals to increase brand visibility and generate leads.
10. Continuously assess market trends, competitive landscape, and customer feedback to identify areas for improvement and innovation in government sales strategies.

Sales Manager (Government Segment)

Through your passion and motivation, you sell memorable experiences to guests who stay on your property. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with your guests.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Consistently offer professional, friendly, and engaging service.
• Responsible for the achievement of targeted food and beverage revenues.
• Knows well with the government segment.
• Respond to and contract inquiries for all inquiries professionally and promptly. 
• Initiate billing procedures to ensure hotels deal with creditable clientele, as well as ensure deposits and/or credit applications are received with adequate information.
• Organise and distribute all information to departments for events through banquet event orders, directives, resumes, and rooming lists.
• Coordinate with outside vendors - entertainment, electrical, audio-visual, display, floral, etc. to accommodate the client's requirements.
• Create menus to satisfy client’s needs while maintaining hotel food and labor costs.
• Ability to plan and organize events effectively with an acute sense of detail.
• Ensure delivery of expected guest service through follow-up and coordination with other hotel departments
• Work independently within given parameters and maintain a positive attitude within a very busy environment.
• Able to handle many tasks at once with strong organizational and supervisory skills. 
• Maintain high quality of service standards required by the hotel and company.
• Weekly participation in the inquiry schedule and support of the other “Inquiry Managers” in coverage during absences, vacations, and other high-demand periods.
• Attends customer events, local trade & Bridal shows, and sales missions to maintain, build, and/or develop relationships with current and future clients. 
• Prompt response (within one business day) to all forms of inquiries to capture additional market share.
• Perform regular audits and site of the comp set regularly.
• Negotiate prices, prepare accurate quotes, and confirm by written contracts. 
• Site inspections.
• Active participation in Departmental meetings, team building efforts, and other like activities.
• Prepare weekly, monthly, quarterly, and annual reports as required.
• Assist with the compilation of competitive intelligence information.
• Actively participate in appropriate Conference Services/Catering training.
• Ensure Health & Safety standards are complied with at all times.
• Adherence to Company Green Initiatives.
• Primary market segmentation and market deployment may be altered as well as the defined “work week” at the discretion of the Director of Sales.
• All other reasonable requests are made by the leadership of the Department and Hotel.
• Solicit group, transient, and/or banquet business, and reach the consistent achievement of sales objectives.
• Establish parameters, quotes and negotiate prices, and seal contracts.
• Participate in tradeshows, conventions, and promotional events.
• Maintain accounts, contact, activity, and business details.

The Position

This role is the champion of the Corporate segment. Responsible of leading and motivating junior team members to ensure yearly sales budget is achieved and surpassed. Responsible for implementing management standards and quality guidelines in the Department set by the Director of Sales and Marketing. 

KEY ROLES & RESPONSIBILITIES

FINANCIAL:

• To assist the Director of Sales & Marketing in the preparation of the yearly revenue & expense budget.
• To actively lead the Corporate segment’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.
• To assist the DOSM and DRM with accuracy of revenue forecasting with most updated segments and market information.
• Responsible for Room Sales of managed accounts in Corporate segment including individual.

ADMINISTRATIVE:

• To actively contribute to the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.
• To prepare accurate administration reports such as sales call schedules, sales call reports, month-end and other reports are submitted on time to the Director of Sales & Marketing.

OPERATIONAL:

• To manage Consortia, Government, Volume and Preferred accounts within the Corporate segment ensuring targets are met.
• To conduct sales calls with the team.
• To respond to all inquiries within 24 hours.
• To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.
• To follow up on lost business and bring information about them to the knowledge of the department superior.
• To negotiate with all customers and send out offers/contracts regarding individual and group business.
• To contribute to following the conversion ratio of the Group Department.
• To be aware of all market trends and share it to team so that a collective action can be implemented.
• To plan and arrange business trips to expand market awareness of the brand in key source markets.

Sales Manager

- Prepare and execute creative sales strategies to source, drive and grow our revenues from your managed accounts.

- We’ll look to you to build up account management plans, making sure you’re “in the know” on the latest market news and competitor insights too.
- Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
- Establish parameters, quotes and negotiate prices and seal contracts
- Maintain accounts, contact, activity and business details

Job Purpose

To perform sales and marketing duties in supporting the responsibilities of the Director of Sales & Marketing by implementing the Marketing Plan as a tool to achieve the set goals.

Primary Responsibilities ​​​​​​​

• Maintain and develop business with existing and new customers on behalf of Raffles Bali
• Conduct in the most efficient manner daily sales activities to promote the services of the hotel via sales calls, telephone blitz, email blitz and the like to all corporate and government accounts.
• Develop and maintain Raffles Bali database covering corporate, government, travel and media.
• Administrative support for Director of Sales & Marketing.
• Shares and updates management on any trade related developments which directly affects the business of the hotel – including information on the competition.
• Participate on regular sales meeting actively.
• Coordinate with Sales Manager and Sales Coordinator once business deal is closed for their smooth follow ups. 
• To develop and maintain marketing programs and related activities to ensure maximum exposure of the resort to the right market.
• To do sales call to wholesalers, retail agents, airliners and / or corporations either locally or internationally as instructed by Director of Sales & Marketing.
• To produce sales call reports and follow up after each call
• To maintain and update file for each account as per standard.
• To reply all quotations within 12 hours and with the approval from Director of Sales & Marketing.
• To take up and perform in the best of his/her ability other duties assigned by either the Director of Sales & Marketing and / or the General Manager.

This position is responsible for the Sales & Marketing Department activities including its planning and execution in line with the annual hotel strategy and business plan with the main target to achieve/exceed the target.

You will:

• Handle incoming event leads professionally through all channels. 
• Provide detailed conference and events proposals covering venue, function, menu and accommodation costs ensuring revenue is maximized.
• Coordinate and host familiarisation and site inspections.
• Assist in coordinating sales forecasts and provide suggestions on strategies to achieve targets.
• Update and maintain accurate account profiles in the database systems.
• Ensure success in delivering customer events in order to ensure client satisfaction and repeat business.
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
• Fully responsible of accounts under his/her management; including business production, updating profile and contracting or renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

Job Purpose

This position is responsible for the management of Sales & Distribution Department activities including its planning and execution in line with the annual hotel strategy and business plan with the main target to achieve/exceed the target.

Primary Responsibilities

Sales Management

• Responsible to handle sales management and activities in Jakarta area, Indonesia.
• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads update for the Hotel on timely basis
• Prepare monthly list of accounts to penetrate for the following month
• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare monthly action plan to maximize the production of main market segment
• Perform monthly review account profile on room nights production with their average rate and catering business productions
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
• Fully responsible of accounts under his/her management; including business production, updating profile and contracting or renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility
• Update Director of Sales & Distribution on market trends and business leads

Team Management

• Interview, select and recruit direct reports when necessary
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Sales Coordinator
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
• Generate sales presentations and a variety of additional materials for prospective customers highlighting event space, dining and catering services, and facility amenities
• Establish parameters, quotes and negotiate prices and seal contracts
• Participate in tradeshows, conventions and promotional events
• Maintain accounts, contact, activity and business details