Total 23 human resource assistant job vacancies in Jakarta, Setia Budi

This position is to assist Director of Talent & Culture organize handling day to day Talent & Culture operations.

What you will be doing:

• Ensure new Heartist feel welcome and all team members are prepared for the new Heartist arrival
• Ensure that all Managers and Heartist are following the T&C procedures
• Handling payroll and administrative support of T&C daily operations
• Assist in dealing with all Heartist related queries at all levels
• Counsel & advise all Heartist on matters of their employment
• Oversee the operation of Heartist cafeteria and ensure proper menu rotation is in place, as well as hygiene and quality standards are followed

The Assistant Restaurant Manager supports the efficient and effective operations of the food and beverage outlets. As the right-hand to the Restaurant Manager, the Assistant Restaurant Manager plays a crucial role in overseeing the day-to-day activities, ensuring exceptional guest experiences, and driving revenue generation. They assist in managing and coordinating staff, maintaining high service standards, and implementing operational procedures. The Assistant Restaurant Manager also collaborates with various departments to ensure smooth workflow and timely service delivery. With a focus on guest satisfaction, profitability, and maintaining the hotel's brand image, the Assistant Restaurant Manager contributes to the overall success and reputation of the hotel. 

This position is to assist Chief Engineer organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.

What you will be doing:

• Provide advice to senior management on all aspects of maintenance support, environmental controls and the operational efficiency of the property
• Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems
• Evaluate, control and record energy usage and implement and upgrade energy conservation systems
• Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program
• Verify completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces, and external areas. Verify completion of all repairs, replacement, and renovation works throughout the hotel

The Assistant Security Manager ensures the safety, security, and well-being of residents, guests, and property within the establishment. They play a vital role in implementing and managing security protocols, procedures, and systems. They are responsible for supervising security personnel, monitoring access control, conducting regular security assessments, coordinating emergency response plans, and maintaining strong relationships with local law enforcement agencies. The Assistant Security Manager works diligently to create a secure environment where residents and guests can enjoy their stay with peace of mind, contributing to the overall reputation and success of the residences.

• Supervise all front office operations, including check-in/check-out procedures, reservations and guest services
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Handle guest complaints if they have not been dealt with by team members and provides a rapid solution
• Assist the FOM with the design and implementation of new procedures, when necessary
• Maintain vigilance regarding possible fraud, theft and potential security risks
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
• Carry out Duty Management functions as required.
• Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
• Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Ensure the ALL Accor loyalty programme is promoted to guests.

Reporting to the Executive Assistant Manager you will be responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Reporting directly to the General Manager, the EAM will oversee various departments and collaborate closely with department heads to drive operational excellence, achieve financial goals, and maintain the highest standards of service quality.   

The EAM will plan, organize, direct and coordinate management activities of the operations in conjunction with the General Manager. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel and will take on responsibility for the hotel in the absence of the General Manager.

 What you will be doing:

• Oversee the day-to-day operations of multiple departments, including but not limited to Front Office, Housekeeping, Food and Beverage, Sales and Marketing, and Finance
• Collaborate with the General Manager and other senior leaders to develop and implement strategic plans and initiatives aimed at achieving organizational goals and enhancing the overall guest experience
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
• Champion service excellence and guest satisfaction, promptly addressing any concerns or issues to ensure resolution and enhance guest loyalty

• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guest.

• Provide general administrative support to the F&B Department
• Provide general clerical and project based administrative support
• Assist with preparation of department reports and presentations
• Co-ordination with Procurement and vendors on store supplies and placing orders where necessary
• Ensure that the department’s processes are in line with company requirements
• Any other duties as may reasonably be requested by the management team
• Other analysis and follow-up as required by the F&B Department.

• Assist the property’s Banquet/ Catering in the property’s reactive and proactive sales efforts with focus on Social Events/Wedding and dry events with rooms below 8 per night.
• Contributes to achieving revenue goals and the financial performance of the Sales & Marketing department.
• Supports the administrative processes with the pre-events & post-events phases and assist during the events with consistent delivering high level of service.
• Ensure the team maximizes revenue opportunities by up-selling and accurately forecasting all events.

Business Performance

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required

Assistant Restaurant Manager (All-Day-Dining)

Exceptional service and flavors are the hallmarks of every dining experience at Fairmont Jakarta.  The All-Day-Dining restaurant is usually the face of five-star hotel's food and beverage reputation. Spectrum restaurant at Fairmont Jakarta is no exception. We are looking for an Assistant Restaurant Manager to strengthen the team at Spectrum - to drive consistent guest satisfaction, engaged team and outstanding operating results. 

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Provides support to the Restaurant Manager in ensuring day-to-day operational matters are handled in timely manner and guest expectations are met.
• Provides guidance for the Supervisors and helps them in the execution of their responsibilities.
• Ensures guests are well-looked after, from the moment they arrive to the time they leave. 
• Oversees the service standards to meet customer expectations. 
• Promotes F&B offerings and upselling.
• Supports the Restaurant Manager in supervising the team's sales behavior. 
• Assists in the maintenance of efficient administrations.
• Assists in the training of subordinate employees. 
• Is fully conversant with all health & safety, fire and emergency procedures. 
• Maintains a high standard of personal hygiene, and body language. 
• Is polite and professional in any situation where the image or regulation of the hotel is represented. 
• Ensures all activities are carried out honestly, ethically and within the parameters of local Law. 
• Interacts with guests actively soliciting feedback. 

Executive Assistant Manager (EAM) - Food & Beverage

Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As an EAM in charge of Food & Beverage, you will strategically lead the team to take guest satisfaction to the next level. At Fairmont, exceptional service and flavors are the hallmarks of every dining experience. We invite you to develop your leadership strengths as an EAM in charge of F&B – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Lead the Food & Beverage Operations team.
• Strategize on new products and service offerings.
• Create unforgettable experiences for our guests.
• Directs and controls all subordinate Food and Beverage staff to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
• Provides guidance and assistance to the Outlet Managers helping them in the execution of their responsibilities and helping them to set their own goals and objectives.
• Oversees the service standards of all outlets ensuring that they conform to the requisite standards and meet or exceed customer expectations.
• Oversees the quality, consistency, and presentation in all Food and Beverage outlets to ensure that they conform to the requisite standards and meet or exceed customer expectations.
• Prepares the Food and Beverage promotion plan and executes specific promotional activities.
• Prepares the hotel’s annual budget and monitors and controls the performance of the individual outlets.
• Monitors and controls the hotel’s OE inventory and participates in inventory taking.
• Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary.
• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
• Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
• Is fully conversant with all health and safety, fire and emergency procedures.
  Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in any situation where the image or regulation of the hotel is represented.
• Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law.
• Interacts with guests actively soliciting feedback.

Knowledge and Experience

Diploma or Degree in Accounting or related filed

At least 3 years of experience in credit operations of similar size/style of hotel.

Proficient in PMS Opera and MS Applications (Excel, Word, PowerPoint, etc.)

Presentable, well-groomed with leadership quality. 

Strong interpersonal and problem-solving abilities

Highly responsible & reliable

Ability to work well under pressure and independently in a fast-paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Excellent communication and organizational skills

The Assistant Food and Beverage Manager provides support and assistance to the Food and Beverage Manager in overseeing and managing all aspects of the hotel's food and beverage operations. The Assistant Manager works closely with the F&B Manager to ensure the delivery of exceptional dining experiences, maintain high standards of service, and optimize revenue opportunities. They play a vital role in coordinating and supervising the various food and beverage outlets within the hotel, including restaurants, bars, and in-room dining. The Assistant F&B Manager assists in implementing and enforcing standard operating procedures, training and developing the team, monitoring service quality, and ensuring compliance with health, safety, and sanitation standards.

The Assistant Spa Manager provides vital support to the Spa Manager in ensuring the flawless operation of the spa facility. With a focus on delivering exceptional guest experiences, the Assistant Spa Manager oversees the day-to-day operations, coordinates staff schedules, and maintains high service quality standards. This position entails collaborating with various departments within the hotel to create a seamless and integrated guest journey. The Assistant Spa Manager contributes to developing innovative spa treatments, assists in staff training and development, and assists in financial management to optimize revenue generation and uphold the hotel's reputation for luxury and relaxation on a global scale. 

This position is to helps the Front Office Manager organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.

What you will be doing:

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed 
• Personally welcomes VIP guests in a polite and attentive manner
• Is regularly available in the hotel lobby, reception and hotel area if needed.
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
• Anticipates guests' needs and takes them into consideration.
• Ensures that the team adopts the required service behaviors.
• Handles any guest complaints that are not settled directly by members of the team
• Checking the discrepancies report from Housekeeping
• Is capable of moving people from their rooms and handling difficult situations
• Ensure that Evalpack procedures are well implemented and respected

Assistant Spa Manager

As an Assistant Spa Manager at Fairimont Jakarta, you will be responsible for overseeing the daily operations of the Fairmont Spa, ensuring a seamless and exceptional experience for guests. The ideal candidate will have a strong background in spa management, excellent leadership skills, and a passion for delivering outstanding customer service. The Assistant Spa Manager will work closely with the spa team to maintain high standards of service, foster a positive work environment, and contribute to the overall success of the spa.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Provide administrative support to spa departments as needed. 
• Ensure smooth operation of reception, hosting and reservations. 
• Supervision of reception (hiring, procedures, accounting). 
• Provide spa tours, when needed. 
• To attend promotional functions as appropriate. 
• Handle special assignments. 
• Co-ordinate sales activities when needed. 
• Maintain accurate records as required. 
• Work with the Spa Manager in the formulation of plans for projects and other areas. 
• Assist in the administration and implementation of Staff training in all aspects of the Spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, body scrub, facial, etc.). 
• Assist in the supervision of all spa departments, including facility operations as well as sales and marketing.  
• Maintain inventory and stocking of all reception materials. 
• Act as a liaison between spa and internal and external contacts. 

Administrative Assistant - Front Office

The Administrative Assistant is responsible to support the operations of Front Office by ensuring the administrative works are in place and in order. 

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

Reporting to the Assistant Front Office Manager, the responsibilities and essential job functions include but are not limited to the following: 

• Keeping the scheduling and attendance records of Front Office team members updated. 
• Schedule and arrange all appointments for the Director of Rooms.
• Support internal hotel projects, bring forward daily items to act on appropriate tasks, tracking necessary action and updating reports as progress is made (i.e. annual budget, strategic plan etc.).
• Handle all office administration duties such as mail, phones, photocopying, office supplies, keep the filling system up-to-date.
• Respond to all enquiries promptly.
• Ensure good relationships with internal and external customers.
• Attend additional training suitable to the role. 

The Assistant Banquet Manager oversees and manages all aspects of banquet operations. The main objective of this position is to aid the Banquet Operations Manager in planning, organizing, and executing banquet events to provide guests with exceptional experiences. The Assistant Banquet Manager is responsible for supervising banquet staff, coordinating event logistics, maintaining high standards of service and quality, and ensuring smooth operations. They work closely with various departments, including sales and culinary, to ensure successful event execution and guest satisfaction. This role is vital to maintaining the hotel's reputation for delivering outstanding banquet operations and upholding the brand standard.

To ensure successful planning, organization and coordination of all assigned functions within the Department. This is not limited to items such as forecasting, scheduling, manning control, effective pre and post shift communication, communication of the vision to the all Banquet service team. Supervise all Heartist assigned to ensure high level guest satisfaction.

• Ensure smooth running of the banquet floor
• Execute meetings and events through thorough review of BEO details.
• Review room set-ups for accuracy
• Plan and co-ordinate event details with kitchen, stewarding and catering
• Conduct pre & post function briefings and foster effective communication with Banquet team

A Chief Concierge or Assistant Chief Concierge will be responsible for overseeing the concierge department. They are responsible for ensuring that the highest levels of customer service are provided to guests, and that their needs and requests are met in a timely and efficient manner.

What you will be doing:

• Personally welcomes VIP guests in a polite and attentive manner.
• Is regularly available in the hotel lobby, reception and hotel area if needed.
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
• Anticipates guests' needs and takes them into consideration.
• Ensures that the team adopts the required service behaviors.
• Handles any guest complaints that are not settled directly by members of the team

Assistant Director of Talent & Culture

The Assistant Director of Talent & Culture encompasses a wide range of responsibilities related to managing the human capital within the organization. The person is responsible for supporting the Director of Talent & Culture in the development & formulation of policies, procedures and practices to support the operational needs of the Hotel.

The Assistant Director of Talent and Culture supervises and provides consultation to the management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations. The person is also expected to take leadership role in developing a culture that supports the hotel's strategic goals. 

Strong leadership, communication, and problem-solving skills are essential for success in this role.

Employment will be under local contract. Open for Indonesian citizen only. 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Talent Acquisition and Management. Oversee the recruitment and selection process, ensuring the organization attracts and retains top talent. Develop and manage talent management programs, including onboarding, training, and career development.
• Employee Relations. Handle employee relations issues, including conflict resolution, performance improvement plans, and disciplinary actions. Ensure compliance with labor laws, regulations, and company policies.
• Compensation and Benefits. Manage and oversee compensation and benefits programs, including salary structures, bonuses, and employee benefits packages. Monitor industry trends and adjust compensation and benefits strategies as necessary.
• HR Compliance. Ensure the organization complies with all relevant labor laws, regulations, and industry standards. Develop and maintain HR policies and procedures that are in compliance with legal requirements.
• Diversity, Equity, and Inclusion (DEI). Lead DEI initiatives and programs, promoting a diverse and inclusive workplace. Monitor and report on DEI progress and areas for improvement.
• Employee Wellness and Safety. Promote employee health and well-being by overseeing wellness programs and safety measures. Develop and implement workplace safety policies and procedures.
• Reporting and Analytics. Generate HR-related reports and analytics to assess the effectiveness of HR programs and initiatives. Use data to make informed decisions and recommendations.

Assistant Director of Talent & Culture

The Assistant Director of Talent & Culture encompasses a wide range of responsibilities related to managing the human capital within the organization. The person is responsible for supporting the Director of Talent & Culture in the development & formulation of policies, procedures and practices to support the operational needs of the Hotel.

The Assistant Director of Talent and Culture supervises and provides consultation to the management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations. The person is also expected to take leadership role in developing a culture that supports the hotel's strategic goals. 

Strong leadership, communication, and problem-solving skills are essential for success in this role.

Employment will be under local contract. Open for Indonesian citizen only. 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Talent Acquisition and Management. Oversee the recruitment and selection process, ensuring the organization attracts and retains top talent. Develop and manage talent management programs, including onboarding, training, and career development.
• Employee Relations. Handle employee relations issues, including conflict resolution, performance improvement plans, and disciplinary actions. Ensure compliance with labor laws, regulations, and company policies.
• Compensation and Benefits. Manage and oversee compensation and benefits programs, including salary structures, bonuses, and employee benefits packages. Monitor industry trends and adjust compensation and benefits strategies as necessary.
• HR Compliance. Ensure the organization complies with all relevant labor laws, regulations, and industry standards. Develop and maintain HR policies and procedures that are in compliance with legal requirements.
• Diversity, Equity, and Inclusion (DEI). Lead DEI initiatives and programs, promoting a diverse and inclusive workplace. Monitor and report on DEI progress and areas for improvement.
• Employee Wellness and Safety. Promote employee health and well-being by overseeing wellness programs and safety measures. Develop and implement workplace safety policies and procedures.
• Reporting and Analytics. Generate HR-related reports and analytics to assess the effectiveness of HR programs and initiatives. Use data to make informed decisions and recommendations.