Total 266 job vacancies by AccorHotel

Plan for F&B department budget and review forecast on revenue and expenditure on monthly basic.

Analyze and submit month-end reports and identify deviation from business plan goals

Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department

Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

Identify and develop team members with potential

Conduct performance review with the team

Constantly monitor team members’ appearance, attitude and degree of professionalism

Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Able to effectively control Food and beverage Costs.
• Control the Food and Beverage outlets in terms of wastage, pilferage, and efficiency.
• Prepare variance analysis for food & beverage and communicate with relevant parties.
• Check and verify all Package meals..
• Check and verify for any lost postings.
• Check the cost of sales in all F&B outlets and ensure that the costs are within budget.

Sales Manager

- Prepare and execute creative sales strategies to source, drive and grow our revenues from your managed accounts.

- We’ll look to you to build up account management plans, making sure you’re “in the know” on the latest market news and competitor insights too.
- Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
- Establish parameters, quotes and negotiate prices and seal contracts
- Maintain accounts, contact, activity and business details

The Housekeeping Daily Worker serves a crucial role in maintaining the impeccable standards of cleanliness and comfort that discerning guests expect. These dedicated individuals are responsible for ensuring that guest rooms, public areas, and facilities are flawlessly cleaned and well-maintained daily. Their meticulous attention to detail, efficiency, and commitment to upholding the hotel's reputation for excellence play a pivotal role in enhancing the overall guest experience. From making beds with precision to restocking amenities and attending to special guest requests, Housekeeping Daily Workers contribute significantly to creating a welcoming and luxurious environment that distinguishes the hotel within the competitive hospitality industry.

• Prepare promotional press releases on personalities among guests and associates of the Hotel and on noteworthy events in the Hotel
• Coordinate the production of posters, publication of hotel’s newsletters/s and flyers for associates and the public, as well as other printed materials
• Direct photographers commissioned to take pictures of VIPs, shows and events etc.
• Monitor and update information and content of hotel’s website and postings on other digital platforms of the hotels
• Handle the administrative requirements of the Marcom department
• Work with other departments to coordinate guest’s lists, invitations for VIP receptions, luncheons, dinners etc.
• Attend to client/media complaints, requests, and enquiries
• Assist with the hosting of media, planned press conferences and other press activities
• Maintain and update media list for sending to trade, group and consumer publications on a regular basis, press releases covering special events, promotions, etc.
• Maintain and update digital photographs/slides library
• Analyze and evaluate performance of marketing and promotion campaigns

• Design and produce various marketing materials including brochures, flyers, banners, posters, digital advertisements, and social media graphics.
• Collaborate with the marketing team to understand project requirements and brand guidelines.
• Develop creative concepts and designs that effectively communicate our brand message and resonate with our target audience.
• Ensure all designs adhere to quality standards and are completed within deadlines.
• Stay updated on industry trends and incorporate best practices into design projects.
• Manage multiple projects simultaneously while maintaining attention to detail and accuracy.

Primary Responsibilities:

• Establish and maintain seamless co-ordination & co-operation with all departments  to ensure maximum cooperation, productivity, morale and guest service.
• Provide effective support to the team to enable them to deliver effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Motivate and develop staff to ensure smooth functioning of the department.

• Ensure that the team is trained for all safety provisions.
• Ensure optimal, cost effective use of the resources and educate the team on the same.
• Check and ensure that the temperature of cold stores, public areas etc. are maintained as per the specifications.
• Check and ensure the working condition of fire detectors, fire fighting systems, transformers, electrical systems, etc.
• Coordinate with other departments for regular servicing and testing of equipment.
• Check and ensure that proper safety measures have been adhered to and also ensure maintenance of all fire fighting equipment.
• Ensure that all the first aid kits are available for use in their proper places.
• To supervise the operations of Air-conditioning plant, boilers, pumps etc.
• Ensure that desired level of water is maintained in water storage tanks.
• Ensure correct maintenance of all equipment in conjunction with the other user departments & stay abreast of technological advances in surveillance & safety equipment.

What you will be doing:

• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
•  Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to F&B sales administration process
• Ensures guest satisfaction, quality and high standards of service for customers
• Helps the point of sale attain profitable results
• Ensure strict application of in focus SOPs and is responsible for minimum score achievement as per regular target

What you will be doing:

• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• Complete a seamless check in and check out service for all our guests
• To act as a point of contact for all guests, to provide assistance and offer them efficient customer service, identify their needs as well as product knowledge
• Ensure the correct handling of guest messages, mail and packages
• To know details of the day’s arrivals, identify priority guests, VIPs and ensure their rooms are checked prior to arrival and placed with relevant VIP amenities
• Working with the Duty Manager on a daily basis to best serve our guests
• Assist in arranging room moves, select appropriate rooms and arrange for luggage to be moved

This position is to support the Director of Commercial and being responsible for the management of the Brand DNA among its guidelines in the key areas of the hotel, Curated & dedicated events, Outlets Identity, Partnerships, Public Relation support and Loyalty Program culture.

What you will be doing:

• Assist Director of Commercial in developing and producing sales support materials for Outlets (newsletters, brochures, mailers, promotion materials, in-room information, guides, etc.)
• Assist Director of Food and Beverage in the development and production of Scheduled Events, Partnerships, ADD & Bar Sales
• Monitor all Brand Guidelines and its evolution including preparation to Yearly Audits
• Representation as Brand Champion of the Hotel Image in and out the property
• Coordinate and lead all internal hotel special events, Outlets promotions with the aim to maximize ROI, Revenue and Loyalty, from pre-set, during and after activation
• Evaluate potential long term partnerships at the benefit of the Pullman Brand and the Hotel and its Outlets
• Stimulate the Loyalty Culture among all departments with the team and upfront all guests
• In Charge of Pullman Brand Identity respect, Outlet Brands consistency and upselling with Strong Loyalty Program support

What you will be doing:

• Being Creative to create Beverages
• Ensure smooth running bar operation 
• Assists the Asst. Outlet Manager in organizing the F&B point of sale from A to Z
• Ensures guest satisfaction, quality and high standards of service for customers
• Helps the point of sale attain profitable results
• Ensure strict application of in focus SOPs and is responsible for minimum score achievement as per regular target

The Director of Sales and Marketing holds a critical role in driving revenue and shaping the hotel's brand image. They develop and implement comprehensive sales and marketing strategies that align with the hotel's objectives. This entails overseeing the sales team, establishing relationships with key stakeholders, and identifying new business opportunities. Additionally, they are responsible for creating innovative marketing campaigns, utilizing various channels to promote the hotel's unique offerings, and enhancing its online presence. The Director of Sales and Marketing also collaborates with the corporate office to align with brand standards and leverage resources. Ultimately, their aim is to maximize profitability, attract affluent travellers, and ensure the hotel's success in a highly competitive market.

• Incharge as Food & Beverage Cost Controller in the supervision of Receiving Clerk, handling of Food and Beverage requisitions, preparation of Sales Analysis and Standard Recipe Costing, preparation of Cost Reports, monitoring and control purchases against budget, pre-cost of all restaurant and banquet menu, inventory of Food and Beverage and other items and management of minimum and maximum par level of all store items.
• To ensure the smooth and efficient operation of Cost Control, Store rooms and Receiving and to assist Management in keeping the cost of food, beverage and other supplies to the minimum. 
• Establish and maintain seamless co-ordination & co-operation with all departments to ensure maximum cooperation, productivity, and guest service.
• Spot Checks.
• Submit all Food and Beverage cost related details to the Accounts Department.
• Submit to the Food and Beverage Department, all necessary information related to Food and Beverage sales and cost control.
• Ensure that proper records have been kept of inventory receipts, issues and returns by use of storeroom stock cards and signed documents.
• Conduct monthly inventory of food, beverages and other storeroom items.

The Director of Food and Beverage is responsible for overseeing all aspects of the food and beverage operations. This role is crucial in maintaining the highest standards of quality, consistency, and service across all dining venues. The Director will engage in strategic planning, management, and innovation to drive revenue, elevate guest satisfaction, and uphold the hotel's esteemed reputation for culinary excellence. Staying informed on global food and beverage trends, the Director will lead and inspire a diverse team while collaborating with various departments to create a world-class dining experience that aligns with the brand's values and standards.

• Handle all incoming leads for weddings or social events.
• Develop lead sources through prospecting, referrals, trace files, and cold calls.
• Exceed personal sales goals on a monthly, quarterly, and annual basis through account development and maintenance.
• Conduct site inspections, food tasting, and coordination meetings with prospective and existing clients.
• Develop and implement new sales strategies, tactics, and action plans for the account base.
• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients.
• Manage events from start to finish, processing all relevant information pertaining to bookings
• Maintain and update current account information records.

• Ensure rooming lists are received 30 days prior to arrival with updated billing instructions.
• Ensure that deposits and cancellation fees, where applicable, are forwarded to the Accounting department.
• Distribute event information to the appropriate departments via memos, emails, banquet event orders, directives, and rooming lists in a professional and timely manner.
• Conduct daily meetings to review event contracts and ensure last-minute changes are communicated accordingly.
• Conduct coordination meetings to ensure key departments are fully aware of relevant details.
• Maintain visibility throughout events and act as the on-site client liaison.
• Follow up post-event to address any issues and solicit return business.
• Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the hotel.
• Prepare weekly, monthly, quarterly, and annual reports as required.

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on a weekly basis
• Prepare monthly list of accounts to penetrate for the following month
• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare monthly action plan for main market segment
• Perform monthly review account profile on room nights production and average rate
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
• Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

Update Director of Sales & Marketing on market trends and business leads

• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
• Maintain gifts inventory and coordinate the sending of gifts to clients
• Arrange site inspections for potential clients
• Promote positive relations with clients and attend to all requests expediently and courteously
• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Up-sell and promote hotel’s facilities and services  at every available opportunity in order to maximize sales revenue

Supports Revenue Manager in analyzing and reporting Revenue Management data in all revenue streams.

 Duties & Responsibilities

• Breaks down information into its fundamental components, identifying the core principles, reasons, or facts to gain comprehensive insights.
• Conducts regular price and competitor analysis to stay on top of market dynamics and optimize pricing strategies.
• Aims to be the primary point of contact for all statistical and revenue-related requests and issues by continuously developing and enhancing reporting skills.
• Assists in collating, gathering, and ensuring the quality control of revenue data, tracking performance against budgeted targets.
• Supports the Revenue Manager in generating and distributing daily, weekly, and monthly revenue management reports, presenting results across all segments and outlets.
• Observes, receives, and acquires information from relevant sources, submitting reports promptly to meet delivery deadlines.
• Analyses period-end and other available system data to discern trends, forecast future needs, and identify obstacles to goal achievement.
• Prepares supporting documentation for sales strategy meetings, contributing to the development of effective revenue strategies.
• Cultivates constructive and cooperative relationships with team members and other stakeholders, ensuring sustained collaboration over time.
• Executes all Revenue Management month-end reporting and auditing, providing forward-looking information for forecasting and targeting specific areas of need.
• Runs daily system checks to ensure operational efficiency and accuracy in revenue-related processes.

1. Minimum degree from reputable academy / university (bachelor's degree in engineering).
2. Minimum 2 years of relevant experience / similar position with proven track record in a midscale/upscale hotel.
3. Highly motivated, ability to work under pressure

Commis I
(A New, Revamped Dining Experience aiming for Michelin star)

At Fairmont Jakarta, we are excited to announce the soon-to-reopen of one of our restaurants with a bold objective: to achieve Michelin star recognition. Our mission is to deliver an extraordinary dining experience through innovative cuisine, impeccable service, and exceptional attention to detail. We are seeking a dedicated and enthusiastic Commis Chef to join our team and contribute to this ambitious goal.

The Commis Chef will be a vital part of our kitchen brigade, assisting in the preparation and cooking of high-quality dishes under the guidance of senior chefs. This role offers a fantastic opportunity for aspiring chefs to develop their skills, learn from experienced professionals, and be part of a team striving for Michelin star excellence.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Assist in the preparation of ingredients and dishes according to the chef’s specifications, ensuring consistency and quality.
• Execute cooking tasks as directed by the Chef de Partie or Sous Chef, adhering to recipes and presentation standards.
• Support the team in various kitchen sections, including mise en place, cooking, and plating, as needed.
• Maintain high standards of cleanliness and organization in the kitchen, ensuring compliance with health and safety regulations.
• Assist with the handling and storage of ingredients, ensuring proper stock rotation and minimizing waste.
• Actively engage in training and learning opportunities to develop culinary skills and knowledge, contributing to personal and professional growth.
• Work effectively with other kitchen staff, demonstrating a positive attitude and a willingness to contribute to team success.
• Ensure that all dishes prepared meet the restaurant’s quality standards and presentation guidelines.

Chef de Partie
(A New, Revamped Dining Experience aiming for Michelin star)

At Fairmont Jakarta, we are on a mission to redefine culinary excellence and achieve Michelin star recognition as we prepare for the revamping of one of our restaurants. Our focus is on delivering an extraordinary dining experience through innovative techniques, seasonal ingredients, and impeccable presentation. We are looking for a talented and dedicated Chef de Partie to join our team and play a key role in reaching our ambitious goal.

The Chef de Partie will be responsible for overseeing a specific section of the kitchen, ensuring the highest standards of food preparation, quality, and presentation. This role requires a strong culinary background, a passion for excellence, and the ability to work efficiently in a fast-paced, high-pressure environment.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Oversee and manage a designated section of the kitchen, including preparation, cooking, and plating of dishes, ensuring consistency and quality.
• Prepare and cook dishes according to recipes and specifications, ensuring adherence to portion control and presentation standards.
• Maintain high standards of food safety, hygiene, and cleanliness, ensuring compliance with health regulations and restaurant guidelines.
• Work closely with other chefs and kitchen staff to ensure smooth operations and effective communication within the kitchen.
• Assist with ordering and inventory control for your section, ensuring efficient use of ingredients and minimizing waste.
• Contribute to the execution of the menu, providing feedback and suggestions to the Sous Chef and Chef de Cuisine for continuous improvement.
• Support and train junior staff and apprentices, sharing knowledge and best practices to enhance team performance and development.
• Bring creative ideas to the table for menu development and seasonal specials, aligning with the restaurant’s goal of achieving Michelin star status.

Sous Chef
(A New, Revamped Dining Experience aiming for Michelin star)

At Fairmont Jakarta, we are dedicated to creating an exceptional dining experience that combines innovative culinary techniques with exquisite flavors. As we prepare to revamp one of our restaurants, our goal is to achieve Michelin star recognition, and we are seeking a passionate and skilled Sous Chef to join our team and help us reach this prestigious milestone.

The Sous Chef will be instrumental in supporting the Chef de Cuisine and Executive Chef in the day-to-day operations of the kitchen. This role requires a strong culinary background, leadership skills, and a deep commitment to excellence. The ideal candidate will be prepared to handle high-pressure situations, demonstrate creativity in menu development, and contribute to the overall vision of our restaurant.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Assist the Chef de Cuisine managing all kitchen operations, including food preparation, cooking, and plating, to ensure high standards of quality and presentation.
• Collaborate in the creation and refinement of the menu, incorporating seasonal ingredients and innovative techniques to align with our objective.
• Supervise, train, and mentor kitchen staff, ensuring adherence to recipes, techniques, and safety standards.
• Monitor and maintain the quality of all dishes, ensuring consistency and excellence in every plate served.
• Oversee inventory levels, manage orders, and ensure proper storage and handling of ingredients.
• Uphold strict hygiene and sanitation practices, ensuring compliance with health regulations and restaurant standards.
• Contribute to a memorable dining experience by ensuring that dishes are prepared and presented to the highest standards.

Bartender
(A New, Revamped Dining Experience by Michelin-star Chef)

At Fairmont Jakarta, we’re on an exciting journey to redefine fine dining with a Michelin-star objective. Our restaurant aims to deliver an unparalleled culinary experience, featuring exceptional service and innovative cuisine. As we prepare to open our doors, we are seeking a talented and dedicated Bartender to join our team and help us create memorable experiences for our guests.

As a Restaurant Bartender, you will be responsible for crafting high-quality beverages and cocktails that enhance our guests' dining experience. Your role is pivotal in setting the tone for an elegant and sophisticated atmosphere, aligned with our Michelin-star ambitions. You will interact directly with guests, showcasing your mixology skills and providing exemplary service.

Employment will be under local contract. Open for Indonesian citizens only. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities.
• Career development opportunities with national and international promotion opportunities. The sky is your limit.

What you will be doing:

• Prepare and serve a wide range of cocktails, wine, and non-alcoholic beverages with precision and creativity. Follow recipes and create new signature drinks that align with our restaurant’s vision.
• Provide personalized and attentive service to guests seated at the bar or dining area. Engage with guests to understand their preferences and make recommendations based on their tastes.
• Maintain a clean, organized, and well-stocked bar area. Ensure all ingredients, tools, and equipment are in good condition and inventory levels are managed efficiently.
• Deliver prompt and courteous service while maintaining a high standard of professionalism. Handle guest requests, complaints, and feedback with grace and efficiency.
• Work closely with servers, hosts, and management to ensure smooth service and a cohesive team effort. Communicate any special guest requests or issues to the relevant staff members.
• Adhere to all health, safety, and legal regulations concerning alcohol service. Verify guest age and manage the responsible service of alcohol.
• Assist in training new bartenders or bar staff as needed, sharing knowledge of techniques, recipes, and service standards.
   

Restaurant Host
(A New, Revamped Dining Experience by Michelin-star Chef)

At Fairmont Jakarta, we’re not just opening a new restaurant; we’re crafting an exceptional dining experience with a Michelin-star objective. Our mission is to deliver unparalleled service and culinary excellence, blending innovative cuisine with a welcoming ambiance. As we embark on this exciting journey, we are seeking a dynamic and professional Restaurant Host to be a key player in our front-of-house team.

As a Restaurant Host, you will be the first point of contact for our guests and will play a crucial role in setting the tone for their dining experience. Your exceptional interpersonal skills and attention to detail will ensure a warm and seamless welcome, providing a memorable experience.

Employment will be under local contract. Open for Indonesian citizens only. 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Warmly greet and seat guests in a timely and professional manner. Ensure each guest receives personalized attention and feels valued from the moment they enter the restaurant.
• Handle reservations efficiently using our reservation system. Manage walk-ins and accommodate special requests or dietary restrictions with grace and flexibility.
• Maintain an organized waitlist and communicate estimated wait times clearly to guests. Monitor dining room flow and adjust wait times as necessary.
• Communicate effectively with servers, managers, and kitchen staff to ensure smooth service and address any guest concerns or special requests promptly.
• Monitor the dining area to ensure it remains clean, organized, and inviting. Address any issues that may impact the guest experience, such as noise levels or table settings.
• Provide information about the restaurant’s menu, promotions, and special events. Handle guest inquiries and resolve issues or complaints with professionalism and empathy.
• Assist with training new hosts and provide feedback to help them excel in their roles. Support other front-of-house staff as needed to ensure seamless operations.
• Adhere to all health and safety guidelines to ensure a safe environment for both guests and staff.

Restaurant Supervisor
(A New, Revamped Dining Experience by Michelin-star Chef)

Fairmont Jakarta is reopening one of its restaurants as an ambitious new establishment with a visionary goal of achieving Michelin star status. We aim to provide an exceptional dining experience that combines outstanding culinary artistry with impeccable service. As we embark on this exciting journey, we seek a dynamic and dedicated Restaurant Supervisor to help lead our team and set the standard for excellence.

The Restaurant Supervisor will be responsible for overseeing the daily operations of our restaurant to ensure an extraordinary dining experience for our guests. This role involves managing front-of-house staff, maintaining high service standards, and contributing to the development of our restaurant’s reputation as a top dining destination.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Supervise and coordinate daily restaurant operations, ensuring smooth and efficient service.
• Monitor and maintain high standards of cleanliness, organization, and presentation in all dining areas.
• Manage inventory levels, order supplies, and ensure proper stock rotation and storage.
• Greet and interact with guests, addressing their needs and concerns promptly and professionally.
• Oversee the quality of service provided by staff, ensuring it meets or exceeds standards.
• Handle guest complaints and feedback with tact and resolution, striving for complete guest satisfaction.
• Train, supervise, and motivate front-of-house staff, including servers, hosts, and bartenders.
• Create and manage staff schedules, ensuring adequate coverage for peak times and special events.
• Implement and uphold service protocols and standards
• Collaborate with the kitchen team to ensure seamless communication and coordination during service.
• Enforce company policies and procedures, including those related to employee conduct and operational practices.
• Maintain records related to safety inspections, employee training, and other compliance matters.