Total 232 job vacancies by AccorHotel

As a Guest Service Agent, reporting to the Front Office Supervisor, responsibilities and essential job description: 

• Having a positive attitude towards work, be self-disciplined and self-motivated, and set a good working example for all sub-ordinates.
• Responsible for the daily organization of the section.
• Be concerned with staff discipline and staff performance,  and help to develop skills for all staff within the section.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Establish a good public relationship with all guests.
• Provide guests with the most accurate and up - to date information at all times.
• Provide services and information to guests that are the most accurate and up - to date possible, and are delivered to the guest in the most meaningful way.
• Maintain a very good reputation for the hotel and assist to increase its overall profitability of the Hotel.

The Chef de Partie - Pastry is an expert in creating pastries and desserts that not only tantalize the taste buds but also embody the pinnacle of quality and innovation. Working closely with our dynamic culinary team, you will collaborate to conceptualize, prepare, and present a range of irresistible pastry creations, ensuring they consistently meet the exacting standards that define our hotel's commitment to delivering an unparalleled dining experience. Your keen eye for detail, artistic talents, and unwavering dedication to upholding the operational excellence of our pastry kitchen will be instrumental in reinforcing our hotel's standing as the premier culinary destination for discerning guests from across the globe.

The Sales Manager involves in developing and implementing effective sales strategies, cultivating strong relationships with clients, and maximizing revenue through negotiated contracts and group bookings. Leveraging expertise in sales and market trends, the Sales Manager identifies new business opportunities, showcases the hotel's unique offerings, and ensures exceptional guest experiences. Effective leadership and collaboration with internal teams contribute to the hotel's financial success and solidify its reputation as a luxurious and highly sought-after destination for discerning travelers. 

What you will be doing:

• Actively lead the Corporate segment’s financial and administrative activities being manage and coordinate with all group required arrangements  
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary. Ensures that all complaints have initiated follow-up action
• Negotiates prices with the clients
• Sales Manager is familiar with the operation and application of the hotel’s computer/data processing system

What you will be doing:

• Following up the process all reservation queries, changes and cancellations received by phone, email, internally, and corporate reservations via appointed reservation channels and tools, according to standard guidelines
• Answer questions about property facilities/services, and room accommodations accurately, up-to date and individualized to each guest needs
• Verify and sell room availability with the valid price points, up-sell and promote all Hotel facilities & services at every available opportunity in order to maximize hotel revenue
• Handle group reservations accurately from the initial blocking segmentation, status and rooming list update, billing instructions and record any specific arrangements
• Perform daily, weekly, monthly tasks as per checklist, including personalized pre-arrival process to build a positive stay experience and avoid discrepancies during the stay
• Daily reports for reservation, operational, and department head, including no-show, denial and cancellation reports supported by related correspondences

What you will be doing:

• Provide supervision to Reservations team to ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
• Ensure information provided to guests is accurate and individualized
• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• Coach Reservations Agent in areas of up-selling, cross-selling and ongoing skill set knowledge
• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Assist Reservations Manager in preparing daily, weekly and monthly reports
• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
• Ensure smooth shift changes with proper pass-on to the next shift

• Supervise all front office operations, including check-in/check-out procedures, reservations and guest services
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Handle guest complaints if they have not been dealt with by team members and provides a rapid solution
• Assist the FOM with the design and implementation of new procedures, when necessary
• Maintain vigilance regarding possible fraud, theft and potential security risks
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
• Carry out Duty Management functions as required.
• Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
• Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Ensure the ALL Accor loyalty programme is promoted to guests.

The Raffles Service Agent serves as the primary point of contact between the hotel and its guests through telephone communication. The Raffles Service Agent plays a crucial role in delivering exceptional guest service by efficiently handling incoming and outgoing calls, assisting guests with inquiries, and providing necessary information about the hotel's amenities and services. With a warm and courteous demeanour, the Raffles Service Agent ensures that every guest's call is attended to promptly and professionally, leaving a lasting positive impression.

Sous Chef - Garde Manger

We are seeking a talented and dedicated Sous Chef specializing in Garde Manger to join our prestigious culinary team. The ideal candidate will bring creativity and a passion for cold cuisine, overseeing the preparation of exquisite salads, charcuterie, and other cold dishes that align with our five-star standards.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Lead the Garde Manger station, preparing and presenting high-quality cold dishes and appetizers.
• Develop innovative and seasonal menus that reflect culinary trends and guest preferences.
• Ensure all dishes are executed with precision, attention to detail, and in line with our luxury standards.
• Assist the Executive Chef in managing kitchen staff, providing training and mentorship on Garde Manger techniques and best practices.
• Collaborate with other kitchen stations to ensure cohesive service and timely execution of orders.
• Maintain the highest standards of food quality, presentation, and hygiene.
• Conduct regular quality checks on all Garde Manger preparations, ensuring consistency and excellence.
• Oversee inventory for the Garde Manger station, ensuring proper stock levels and minimizing waste.
• Assist in budgeting and cost control measures to optimize profitability while maintaining quality.
• Stay updated on current food trends, techniques, and presentations to continuously enhance the Garde Manger offerings.
• Contribute creative ideas for special events, banquets, and seasonal menus.

We are seeking a dynamic and experienced Restaurant Manager to oversee our all-day dining operations. The ideal candidate will be passionate about providing exceptional guest experiences and leading a team in a fast-paced environment.

• Oversee daily restaurant operations, ensuring smooth service and a high-quality guest experience.
• Manage inventory, ordering, and food preparation to maintain quality standards and minimize waste.
• Implement and uphold health and safety regulations.
• Recruit, train, and mentor staff to create a cohesive team environment.
• Schedule and supervise front-of-house and back-of-house staff.
• Foster a positive workplace culture that encourages staff engagement and development.
• Build and maintain strong relationships with guests to encourage repeat business.
• Handle guest feedback and resolve any issues promptly and professionally.
• Monitor dining experience to ensure high standards of service.
• Prepare and manage budgets, forecasts, and financial reports.
• Analyze sales trends and adjust strategies to meet financial goals.
• Oversee cash handling and ensure accurate financial procedures.
• Collaborate with the marketing team to develop and implement promotional activities and events.
• Monitor competitors and industry trends to keep the restaurant competitive.

The Head Butler is responsible for leading the Raffles Jakarta Butler Team, continually striving to provide emotional luxury for all guests. Reporting to the Director of Guest Experience, Quality and Loyalty, this role encompasses the management of the Butler team, execution of managerial duties, and any other tasks assigned by the management. Additionally, the Head Butler is accountable for achieving established targets.

• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative and qualitative targets

Commis I – Banquet assists in the preparation and presentation of food for banquet events. As a Commis I, the primary goal is to support the culinary team in delivering high-quality dishes and ensuring guest satisfaction. This role involves following established recipes and portion sizes, executing cooking techniques under the guidance of senior chefs, and contributing to the overall organization and cleanliness of the kitchen. By working closely with the team, maintaining food safety standards, and continuously learning and developing culinary skills, the Commis I - Banquet plays a vital role in creating memorable dining experiences for guests attending banquet events in the hotel. 

The Junior Sous Chef oversees the culinary operations of the Raffles Cub. This role plays a crucial part in ensuring the smooth functioning of the kitchen, maintaining culinary excellence, and delivering exceptional dining experiences to guests. The Junior Sous Chef is responsible for supervising and coordinating the kitchen staff, assisting in menu planning and development, ensuring quality control, and upholding food safety and sanitation standards. By working closely with the senior culinary team, the Junior Sous Chef contributes to the overall success of the Raffles Club, upholds the hotel's culinary standards, and assists in creating memorable dining experiences for guests.

The Engineering Coordinator provides administrative support to the engineering department and assisting in the smooth coordination of its operations. The Engineering Coordinator plays a crucial role in managing paperwork, documentation, and records related to maintenance and engineering activities. They handle various administrative tasks such as scheduling appointments, organizing meetings, and preparing reports. Additionally, the Engineering Coordinator assists in maintaining communication channels between the engineering team and other hotel departments, as well as vendors, ensuring effective information flow. Their role is essential in facilitating efficient workflow, promoting effective communication, and contributing to the overall productivity of the engineering department, ultimately supporting the hotel's commitment to delivering a seamless experience for guests.

Plan for F&B department budget and review forecast on revenue and expenditure on monthly basic.

Analyze and submit month-end reports and identify deviation from business plan goals

Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department

Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

Identify and develop team members with potential

Conduct performance review with the team

Constantly monitor team members’ appearance, attitude and degree of professionalism

Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Able to effectively control Food and beverage Costs.
• Control the Food and Beverage outlets in terms of wastage, pilferage, and efficiency.
• Prepare variance analysis for food & beverage and communicate with relevant parties.
• Check and verify all Package meals..
• Check and verify for any lost postings.
• Check the cost of sales in all F&B outlets and ensure that the costs are within budget.

Sales Manager

- Prepare and execute creative sales strategies to source, drive and grow our revenues from your managed accounts.

- We’ll look to you to build up account management plans, making sure you’re “in the know” on the latest market news and competitor insights too.
- Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
- Establish parameters, quotes and negotiate prices and seal contracts
- Maintain accounts, contact, activity and business details

The Housekeeping Daily Worker serves a crucial role in maintaining the impeccable standards of cleanliness and comfort that discerning guests expect. These dedicated individuals are responsible for ensuring that guest rooms, public areas, and facilities are flawlessly cleaned and well-maintained daily. Their meticulous attention to detail, efficiency, and commitment to upholding the hotel's reputation for excellence play a pivotal role in enhancing the overall guest experience. From making beds with precision to restocking amenities and attending to special guest requests, Housekeeping Daily Workers contribute significantly to creating a welcoming and luxurious environment that distinguishes the hotel within the competitive hospitality industry.

• Prepare promotional press releases on personalities among guests and associates of the Hotel and on noteworthy events in the Hotel
• Coordinate the production of posters, publication of hotel’s newsletters/s and flyers for associates and the public, as well as other printed materials
• Direct photographers commissioned to take pictures of VIPs, shows and events etc.
• Monitor and update information and content of hotel’s website and postings on other digital platforms of the hotels
• Handle the administrative requirements of the Marcom department
• Work with other departments to coordinate guest’s lists, invitations for VIP receptions, luncheons, dinners etc.
• Attend to client/media complaints, requests, and enquiries
• Assist with the hosting of media, planned press conferences and other press activities
• Maintain and update media list for sending to trade, group and consumer publications on a regular basis, press releases covering special events, promotions, etc.
• Maintain and update digital photographs/slides library
• Analyze and evaluate performance of marketing and promotion campaigns

• Design and produce various marketing materials including brochures, flyers, banners, posters, digital advertisements, and social media graphics.
• Collaborate with the marketing team to understand project requirements and brand guidelines.
• Develop creative concepts and designs that effectively communicate our brand message and resonate with our target audience.
• Ensure all designs adhere to quality standards and are completed within deadlines.
• Stay updated on industry trends and incorporate best practices into design projects.
• Manage multiple projects simultaneously while maintaining attention to detail and accuracy.

What you will be doing:

• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
•  Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to F&B sales administration process
• Ensures guest satisfaction, quality and high standards of service for customers
• Helps the point of sale attain profitable results
• Ensure strict application of in focus SOPs and is responsible for minimum score achievement as per regular target

What you will be doing:

• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• Complete a seamless check in and check out service for all our guests
• To act as a point of contact for all guests, to provide assistance and offer them efficient customer service, identify their needs as well as product knowledge
• Ensure the correct handling of guest messages, mail and packages
• To know details of the day’s arrivals, identify priority guests, VIPs and ensure their rooms are checked prior to arrival and placed with relevant VIP amenities
• Working with the Duty Manager on a daily basis to best serve our guests
• Assist in arranging room moves, select appropriate rooms and arrange for luggage to be moved

This position is to support the Director of Commercial and being responsible for the management of the Brand DNA among its guidelines in the key areas of the hotel, Curated & dedicated events, Outlets Identity, Partnerships, Public Relation support and Loyalty Program culture.

What you will be doing:

• Assist Director of Commercial in developing and producing sales support materials for Outlets (newsletters, brochures, mailers, promotion materials, in-room information, guides, etc.)
• Assist Director of Food and Beverage in the development and production of Scheduled Events, Partnerships, ADD & Bar Sales
• Monitor all Brand Guidelines and its evolution including preparation to Yearly Audits
• Representation as Brand Champion of the Hotel Image in and out the property
• Coordinate and lead all internal hotel special events, Outlets promotions with the aim to maximize ROI, Revenue and Loyalty, from pre-set, during and after activation
• Evaluate potential long term partnerships at the benefit of the Pullman Brand and the Hotel and its Outlets
• Stimulate the Loyalty Culture among all departments with the team and upfront all guests
• In Charge of Pullman Brand Identity respect, Outlet Brands consistency and upselling with Strong Loyalty Program support

What you will be doing:

• Being Creative to create Beverages
• Ensure smooth running bar operation 
• Assists the Asst. Outlet Manager in organizing the F&B point of sale from A to Z
• Ensures guest satisfaction, quality and high standards of service for customers
• Helps the point of sale attain profitable results
• Ensure strict application of in focus SOPs and is responsible for minimum score achievement as per regular target