Total 138 front desk officer job vacancies in bangka mampang prapatan kota adm jakarta selatan dki jakarta indonesia

• Handle Product Masterfile and other integration related queries with clients and internal stakeholders
• Coordinate with BI and/or Product team to solve discrepancy on data reconciliation and make sure the data recorded in the system is up to date
• Drive analysis and insight on current products and support market research on targeted client
• Assist in product configuration based on business requirements, analyze changes and making sure the end-to-end results are per expectation
• Perform monthly invoice reconciliation for existing clients and partners
• Compile documentation such as correspondence and legal documentation to ensure projects are tracked properly
• Coordinate with the Claims and CS team to resolve problems/ blockers regarding claims/ queries from clients
• Report to Business Development Managers in providing support for proposal preparation among other key activities
• Liaise with the Business Development Managers in providing support

• Manage and responsible for the overall Anti-fraud & investigation Process
• Liaise with Superior (Head of Credit Ops)
• Responsible to maintain daily and weekly report
• Develops fraud model prevention initiatives
• Recovers fraud losses
• Coordinate collaborations with other departments.
• Monitoring and developing team performance and coaching if needed

Job Responsibility

1. GL Integrity
   • Review and check coding, expense report and payment requisition before proceeding with the payment.  Ensure cost center are correctly entered
   • Check data entry for all transaction to ensure data accuracy
   • Ensure that all transactions are complying with related finance policies and procedures
   • Review and monitoring over/under expenses due to monthly activity basis.
2. Accounts Payable
   • To ensure that 3 matching have been performed when the invoices are received and checked against the PO and Good Received
   • To ensure all transactions (such as: PORE, Reimbursement, Advance payment, Manual AP and Settlement) have been approved by related Dept. Head and also already invoicing by related vendors are recorded in system
   • Maintaining prepaid expense include monthly amortisation list
   • Maintaining remainder to faculty/unit if there are any prepaid expenses have expired or will be renewed and coordinate with finance coordinator to generate accrual for continuous prepaid that has no been PORE
   • To ensure prepaid expenses which are not yet due or not yet billed by related vendors but services/good have been received (routine expenses) are recorded in system
   • Matching invoices Travel Expense Settlement
3. Fixed Asset
   • Maintaining asset allocation from PORE
   • Maintaining complete information per asset for mass addition in fixed asset module
   • Maintaining depreciation fixed asset in monthly basis
4. Tax
   • Review and coding tax payment
   • Reconcile all Tax transactions
   • Prepare payment for all taxes and ensure all payment have proper approval
   • Prepare tax invoices to the distributors the latest 2 days after the commercial invoice.
   • Prepare all Tax reporting in accordance to the Tax Regulations
   • Maintain and update all New tax regulations to Finance Coordinator
   • Maintain(include reconciling) the following accounts:
     • Deferred asset/expense accounts
     • Prepaid tax WHT 22, 23, 26 and final
   • Prepare and lodge the monthly tax return (SPT Masa) to DGT
   • Do the recapitulation and send all the “bukti potong” and inform vendors to collect them.
   • Ensure that all overseas vendors have the COD & DGT1 which have been submitted to STSI
   • Arrange & maintaining administrative process & document include renewal with Tax Office
   • Filing SPT & wire transfer receipt all taxes
5. Internal Controls
   • Ensure that all company policies and procedures are followed
   • Ensure that every major Ledger accounts have detail listing which ties with the General ledger balance.
   • Ensure that all controls elements are in place for all major items in the GL and properly authorized such as:
   • Tax Reconciliation
   • AP & prepaid reconciliation
6. Reporting
   • Perform the detail sub ledger (such as: Detail Prepaid, Detail AP Trade, Fixed Asset mutation & register, Detail Outstanding Cash advance and Advance Payment, Detail Tax Payable) for monthly financial reports on a timely manner
   • Perform the monthly tax reports submission to HQ and Tax Office on a timely manner
   • Perform the monthly tax reconciliation reports for PPh 21 (include equalization), PPh 23, PPh 26, PPh 4(2) and VAT Offshore
   • Prepare Nominatif list for CITR purposes

This position is to helps the Front Office Manager organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.

What you will be doing:

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed 
• Personally welcomes VIP guests in a polite and attentive manner
• Is regularly available in the hotel lobby, reception and hotel area if needed.
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
• Anticipates guests' needs and takes them into consideration.
• Ensures that the team adopts the required service behaviors.
• Handles any guest complaints that are not settled directly by members of the team
• Checking the discrepancies report from Housekeeping
• Is capable of moving people from their rooms and handling difficult situations
• Ensure that Evalpack procedures are well implemented and respected

• Contact overseas customers through phone calls and/or WhatsApp messages to arrange a phone pickup schedule
• Daily WhatsApp message blast to customers for product education purposes
• Identify and assess customers' needs to achieve satisfaction
• Handle inquiries from customer, provide appropriate solutions and alternatives in a timely manner; follow up to ensure resolution
• English proficiency is a must, Malay Melayu proficiency is preferred

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors. 

And here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

You'll join our Indonesia Compliance Team, playing a pivotal role in establishing, upholding, and overseeing compliance with all pertinent laws and regulations. Your responsibilities will encompass fostering the company's commitment to corporate governance, maintaining internal policies and documentation, and preparing relevant compliance reports for daily business operations. Additionally, you'll offer support to various teams, ensuring their adherence to regulatory requirements. Your diligence will contribute to the company and our related subsidiaries remaining fully compliant with all applicable Indonesia laws and regulations.

What you will do :

• Develop, assess, and uphold internal policies and procedures to align seamlessly with relevant laws and regulations.
• Oversee and maintain the company's compliance with regulatory frameworks, corporate governance standards, and internal policies, ensuring comprehensive documentation.
• Facilitate communication between the companies, regional teams, consultants, investors, and auditors on compliance-related matters.
• Scrutinize and audit company procedures and reports to proactively identify potential risks and compliance issues.
• Manage regulatory reporting frameworks meticulously, ensuring timely submissions and prompt response to any ad hoc requests from regulatory bodies.
• Ensure the rigorous implementation of Anti-Money Laundering and Counter-Terrorism Financing (AML and CFT) programs in compliance with applicable regulations.
• Conduct compliance awareness programs and training sessions for internal stakeholders.
• Prepare compliance-related reports adhering to relevant guidelines and standards.
• Execute the objectives and key results (OKRs) outlined by the risk and compliance team.
• Take proactive steps to achieve departmental and managerial targets, aligning efforts with organizational goals.

• Hold a Bachelor's degree in law, accounting, economics, or a related field from a reputable university.
• Possess a minimum of 3 years' experience as a Compliance or Internal Audit staff member in financial/compliance services.
• Demonstrate a strong understanding of the fintech lending industry, multi-finance, insurance, banking & finance, and/or general corporate sectors.
• Proficient in OJK regulations, including KYC and AML/CFT procedures.
• Fluent in both written and spoken English.
• Exhibit outstanding communication and interpersonal skills.
• Possess an analytical mindset coupled with excellent organizational abilities.
• Uphold a high degree of professional ethics and integrity.

You will shine in this role if you have :

• Approach tasks with a positive attitude, demonstrating flexibility, initiative, innovation, adaptability, and meticulous attention to detail, coupled with a strong sense of responsibility.
• Possess a comprehensive understanding of Financial Technology, banking and finance, as well as proficiency in OJK regulations.
• Bring prior experience in compliance, risk-based internal audit, or AML/CFT officer roles to the table.
• Exhibit qualities of responsibility, independence, self-motivation, and the ability to perform effectively under pressure.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.  
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life. 
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.  
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development: We believe learning should never end and we support everyone with curated learning programs on our internal learning platform 
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity  

Job Summary:

The Fundraising Officer will be responsible for developing and implementing strategies to secure funding from various sources including individual donors, corporations, foundations, and events. This role requires a strategic thinker with excellent communication skills and a proven track record in fundraising. The ideal candidate will be proactive, resourceful, and committed to the mission of Sampoerna Schools System.

AYANA Hospitality is currently seeking a highly motivated and customer service-oriented individual to join our team as a Front Desk Supervisor. In this role, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional service to our guests.

As a Front Desk Supervisor, you will greet guests, assign rooms, handle complaints, and assist with check-in and check-out procedures. You will also be responsible for providing information about our hotel, amenities, and services, as well as up-selling additional facilities when appropriate.

We are looking for someone with excellent communication and problem-solving skills, as well as the ability to multi-task and work well under pressure. Previous experience in a similar role in a large luxury resort is preferred.

• Minimum of 2 years experience in the same position in a large luxury resort
• Experience in operating OPERA system
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

AYANA Hospitality is seeking a motivated and detail-oriented Learning and Development (Training) Officer to join our team at AYANA Midplaza, Jakarta. As the Training Officer, you will be responsible for assisting in the coordination and delivery of training programs and initiatives to enhance the skills and knowledge of our employees.

Responsibilities:

• Assist in the design, development, and implementation of training programs based on identified organizational needs
• Coordinate and schedule training sessions, including logistics and resources needed
• Create training materials and resources, including handouts, presentations, and e-learning modules
• Facilitate training sessions, either in-person or virtually
• Conduct post-training evaluations and gather feedback to continuously improve training programs
• Collaborate with subject matter experts and internal stakeholders to ensure the effectiveness and relevance of training programs

• Bachelor's degree in Human Resources, Training, Education, or a related field
• Minimum of 2 years of experience in learning and development, specifically in coordinating and delivering training programs
• Familiarity with instructional design principles and adult learning methodologies
• Strong communication and presentation skills
• Organized and detail-oriented with excellent time management skills
• Proficient in Microsoft Office Suite
• Ability to work independently and collaborate effectively in a team environment

•Assist guests with check in and checkout, as well as other cashiering duties

•Welcome guests on arrival, register and issue room keys according to departmental standards and procedures

•Handle guests’ complaints and comments tactfully and efficiently

•Handling guests’ mails, messages, and answering of phone calls

•Maintain a high standard of personal appearance and hygiene at all times

What you’ll do…

• Ensure all our guests feel they are treated as individuals and will want to return.
• Coach and mentor our talented team of individuals to reach their full potential, encouraging them to become well rounded employees.
• Ensure that all hotel Standard Operating Procedures are trained and adhered to.
• Monitor the performance of the team and give regular feedback.
• Ensure a good relationship is maintained between Front Office, Housekeeping and Engineering-Maintenance, also Sales and Marketing.
• Pro-actively identify opportunities to improve and enhance processes and procedures.
• Be fully aware, and competent in, all health and safety security procedures and policies.
• Be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Responsible for the accurate completion of all Talent and Culture documentation including attendance, schedule, recruitment, disciplinary, grievance and appraisal documentation.
• Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and vendors.
• Foster and promote a good working relationship with our Food & Beverage Service.

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

• Minimum Bachelor Degree in Business Management or equivalent
• Minimum 3 years of experience in the agency business, experience in general insurance would be advantageous
• Candidate with more than 8 years of relevant experience would be considered for the senior manager role.
• Possess good communication skills with agents and with the marketing team
• Proficiency in English & Indonesian language.

Administrative Assistant - Front Office

The Administrative Assistant is responsible to support the operations of Front Office by ensuring the administrative works are in place and in order. 

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

Reporting to the Assistant Front Office Manager, the responsibilities and essential job functions include but are not limited to the following: 

• Keeping the scheduling and attendance records of Front Office team members updated. 
• Schedule and arrange all appointments for the Director of Rooms.
• Support internal hotel projects, bring forward daily items to act on appropriate tasks, tracking necessary action and updating reports as progress is made (i.e. annual budget, strategic plan etc.).
• Handle all office administration duties such as mail, phones, photocopying, office supplies, keep the filling system up-to-date.
• Respond to all enquiries promptly.
• Ensure good relationships with internal and external customers.
• Attend additional training suitable to the role. 

Front Desk Agent (Reception Agent)

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Japanese-speaking ability is a plus point!

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in/check-out, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Perform safe & stable to control RRU area operation following integrated management system. Make SOP and educate to members to make daily and monthly report, etc.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose:

• To execute and administer all regulatory processes related to BPOM Registration and all of its implementation.
• To ensure compliance with all BPOM Regulations.

Description of Duties:

Regulatory Operational

Documents Preparation:

• requesting new product launching Registration document
• requesting new product launching product sample (especially skincare)
• requesting contain of formula, Product Spec, CFS, GMP, LOA Registration document and completion of PIF
• drafting ingredients in the formula for each SKU Formulation
• recheck-submitting formula, putting the size/packaging, checking claims, choosing the category of the product submission to BPOM

Regulatory Process

• Products submission to BPOM online system
• Process & follow up payment fee of the registration
• Verify & follow-up to BPOM related with the payment process
• checking and follow-up through BPOM system Product ID
• Follow-up the notification progress of notification approval
• Follow-up the postponed product and its settlement
• Updating notification database Product notification list/database
• Process the KIT letter based on information from Marketing team, to issuing the BPOM Certification
• Registering new manufacturer by giving GMP New manufacturer
• Maintain files tracking of notification certificate from BPOM system to company internal folder (pdf files certificate)
• Requesting, checking, and preparing supporting document Supporting data for product claims
• Distribute an updated information intime to related department for compliance BPOM labelling requirement of product in market
• Verify that all documentation adheres to import policies, legal, and regulatory compliance

Education & Experience:

• Minimum Bachelor's Degree in Pharmacy, preferably Apothecary
• At least 2-3 years of working experience in the same position, from Cosmetic Industry preferably

• Have the experience and familiar with BPOM process

Knowledge and Skills:

• Good manner & fluently in speaking, negotiating, and discussion with Government Officer and principal
• Good analytical skills, detail oriented particularly with checking-detail, and computer literate
• Thrive for success, able to work under-pressure, and positive toward change and challenge
• Fluent in English both oral and written
• Initiative and have efficiency in working attitude
• Filing documents attitude in orderly

We are looking for a Finance Officer to take charge of the financial health of our company by administering accounting operations to meet legal requirements. You should be familiar with audits, invoices and budget preparations. Our ideal candidate demonstrates interest in managing accounting activities, including bank reconciliations, accounts payable and accounts receivable. You should also have excellent organizational skills and be able to handle time-sensitive tasks. Ultimately, you’ll be responsible for the day-to-day management of our financial transactions and procedures.

Responsibilities

• Keep accurate records for all daily transactions
• Prepare balance sheets
• Process invoices
• Record accounts payable and accounts receivable
• Update internal systems with financial data
• Prepare monthly, quarterly and annual financial reports
• Reconcile bank statements
• Participate in financial audits
• Track bank deposits and payments
• Assist with budget preparation
• Manage the end-to-end payroll process, including calculating wages, preparing payroll reports, and ensuring timely and accurate payments to employees.
• Maintain payroll records and resolve any discrepancies or issues related to payroll processing.
• Stay up-to-date on payroll laws and regulations to ensure compliance with relevant legislation.
• Manage the end-to-end payroll process, including calculating wages, preparing payroll reports, and ensuring timely and accurate payments to employees.
• Maintain payroll records and resolve any discrepancies or issues related to payroll processing.
• Stay up-to-date on payroll laws and regulations to ensure compliance with relevant legislation.
• Review and implement financial policies

• Proven work experience as a Finance Officer or similar role
• Solid knowledge of financial, tax, and accounting procedures
• Experience using financial software
• Advanced MS Excel skills
• Knowledge of financial regulations
• Excellent analytical and numerical skills
• Sharp time management skills
• Strong ethics, with an ability to manage confidential data
• BSc degree in Finance, Accounting or Economics
• Professional qualification as a CFA/CPA is considered a plus

• BPJS KETENAGAKERJAAN
• REIMBURSEMENT
• MEAL
• INSURANCE
• THR

What you will be doing: 

• Take initiative to add a personalized experience
• Consistently offering friendly, professional, and proactive guest service
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling 
• Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences
• Following departmental policies, procedures, and service standards 
• Maintaining a safe working environment and following all safety policies and procedures

We are looking for an Assistant Front Office Manager to join our team at AYANA Hospitality. As an Assistant Front Office Manager, you will be responsible for overseeing the daily operations of the front office, ensuring a seamless guest experience and maintaining high service standards.

Your duties will include supervising the front office staff, managing room reservations, handling guest inquiries and complaints, and coordinating with other departments to ensure guest satisfaction. You will also assist the Front Office Manager in staff training, performance evaluations, and budget management.

The ideal candidate should have previous experience in a similar role within the hospitality industry, excellent communication and leadership skills, and the ability to handle high-pressure situations. Proficiency in hotel management software, such as Opera or PMS, is preferred.

• Minimum of 2 years of experience in an Assistant Front Office Manager role in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong leadership and supervisory skills.
• Proficiency in hotel management software, such as Opera.
• Customer service-focused with the ability to handle guest inquiries and complaints effectively.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work well under pressure and in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Front Desk Agent (Reception Agent)

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Japanese-speaking ability is a plus point!

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in/check-out, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

• Responsible for procurement life-cycle and vendor management for marketing, work equipment, IT assets and services, and various ready-made or custom materials and services
• Negotiate contracts with key suppliers, including costs and terms of supply, service, and quality while working with cross-functional stakeholders
• Develop, implement and manage an annual vendor review process and an ongoing vendor approval process
• Analyze spend to develop cost reduction road maps and strategies
• Work with the legal department to ensure contract terms are favorable to the company
• Manage vendor onboarding and verification, and ensure NDAs are set in place to protect company information

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

Opportunity

As a full-time on-site Shopify Front End Developer located in Jakarta, you will play a crucial role in shaping our online presence and customer experience. You will be responsible for developing and maintaining our Shopify-based e-commerce platform, ensuring a seamless and visually appealing online shopping experience for our customers.

Responsibilities

• Collaborate with cross-functional teams to understand business requirements and translate them into effective, responsive, and user-friendly Shopify storefronts.
• Customize and optimize Shopify themes to align with brand guidelines and enhance the overall user experience.
• Implement and maintain front-end web development best practices, including responsive design, performance optimization, and accessibility.
• Work closely with UX/UI designers to bring creative concepts to life on the Shopify platform.
• Collaborate with back-end developers to integrate Shopify with other systems and services as needed.
• Stay updated on industry trends, Shopify updates, and emerging technologies to continuously improve the online shopping experience.

• 2-3 years of proven experience as a Shopify Front End Developer with a strong portfolio showcasing Shopify-based projects.
• Bachelor's degree in Computer Science, Web Development, or related field.
• Proficiency in HTML, CSS, JavaScript, and Liquid (Shopify's templating language).
• Experience with Shopify theme development and customization.
• Strong understanding of responsive design principles and mobile-first development.
• Familiarity with Shopify APIs and third-party integrations.
• Excellent communication and collaboration skills.

Why Join Us

BIOTA offers an innovative and dynamic work environment where creativity and initiative are encouraged. Join us to be part of a talented team driving the future of smart home technology. Come and join the growing BIOTA team as a Shopify Front End Developer to make the world a better place to live in, one home at a time.

Place in the organization 

The IT Service Desk Engineer reports to the IT Support Manager

Purpose of the function 

The IT Service Desk Engineer is the point of contact for end users for operational questions, requests and problems regarding ICT services (incl. applications). Within the Service Desk, the IT Service Desk Engineer is responsible for first-line solutions to problems in the ICT services. As such, they are directly responsible for keeping the work environment of the end users productive. Tickets are coming in via different communication channels like Phone, Chat, Portal or mail. Most of the tickets will be submitted in a structured way via the IT Service Desk Portal. If the ticket cannot be resolved by the IT Service Desk Engineer, he/she will triage it to the right resolution group and will follow up.  

Service Requests which can be resolved via standard operational procedures will be resolved by the IT Service Desk Engineer.  

The position is in Jakarta and mostly carried out between 12.00 - 10.00 PM WIB to serve users in European time zone. The candidate might also need to work in shifts and in stand-by where applicable. After an initial induction period in the office, you may choose to work largely from home.    

Output area’s  

1. Supporting users by telephone, chat, portal or mail in a broad area of IT topics like workstation, applications, telephony and network. 
2. As the SPOC for end users, the Service Desk Engineer analyses the call or ticket and determines how and with whom it can best being solved. The aim is to solve a high percentage by the Service Desk itself without 0 hubs.  
3. Registering, solving, communicating, coordinating, and following up incidents and problems often under high pressure and directly affecting the production process. Incidents and problems often vary in nature.  
4. Triage tickets to the relevant groups and follow-up 
5. Update the Service Now system with relevant information and   
6. Communication with end users and back-end departments 
7. Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage   

1. Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
2. Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
3. Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
4. Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
5. To set up the target and drive the team to achieve upsell program on Villa, Transportation, SPA and F&B
6. Maintain inter-departmental relationships to ensure seamless customer service
7. Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
8. Schedule and regularly conducts routine inspections of areas under his/her control
9. Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
10. Know system recovery procedures
11. Interpret computer reports
12. Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
13. Continually check the accuracy of guest in house account
14. Approve upgrades and special amenities
15. Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
16. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
17. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
18. Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
19. In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
20. Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
21. Works with Talent and Culture on manpower planning and management needs.
22. Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
23. Maintain good relation with vendor and local community.

• Maintain good relationship with SME offline merchant who using Merchant Apps.
• Responsible for sales target in their area
• Provide training Merchant Apps to store staff
• Ensure placement POP material promotion in store
• Do promotion socialization program to store staff