Total 88 support advisor job vacancies in Jalan Kebon Jeruk 1 No. 5f, Kel. Maphar, Kec. Taman Sari, Jakarta Barat

• Researching and creating weekly two-wheeler market news (OEM, regulation, mobility trends and start up, and potential customers).
• Assisting with research and cultivate information related to two-wheeler.
• Supporting in administrative duties related with two-wheeler division
• Supporting marketing activities
• Supporting market research based on data

The Core Objectives:

1. Good on sales activities (online & offline)

2. Strong Responsibility to achieving the target of sales

3. Good Communication skill and willingness to maintain a good retention

• Melakukan penerimaan & pengembalian kendaraan kepada customer yang melakukan service
• Melakukan pemeriksaan pada kendaraan customer sebelum dan setelah proses service
• Memberikan penjelasan dan saran teknis kepada customer terkait service yang dilakukan serta saran sevice selanjutnya
• Memberikan penjelasan teknis kepada customer apabila terdapat informasi yang perlu diketahui terkait perubahan waktu pekerjaan, penambahan kebutuhan parts, maupun perubahan biaya
• Melakukan follow up hasil perbaikan yang telah dilakukan serta mengedukasi pentingnya melakukan perbaikan secara rutin

We are currently looking for an enthusiastic and qualified individual to join the team as Governance Support Officer. In this position, you are responsible to monitor and support the organisation's compliance (legal, tax, donor and policy coherence oversight), corporate risk and control, contracting and procurement project execution, and country logistics to ensure the organisation, country and project teams are compliant to SNV’s policies and procedures, legal, tax and donor contractual requirements.

Key Deliverables

1. Timely and quality reporting for the MoU, including RIK planning and reporting as follows:
   1. Gather relevant data (project, finance, HR) for the purpose of country planning and reporting to Government of Indonesia at national, provincial and district levels.
   2. Write planning and (semi) annual progress reports with inputs from project managers and management to be submitted to the Government of Indonesia as part of the MoU. 
2. Coordinates with relevant ministries in monitoring of the operational permit (MOU) and on the work permit for foreign employees.
3. Responds adequately to information requests from government partners regarding SNV projects.
4. Organize coordination and monitoring meetings of projects in close collaboration with Project Management of SNV as required in agreements with the Government of Indonesia.
5. Actively engage with PMs to regularly update the internal SNV website and support with other government related communications, where required.
6. Trainings or information sessions on the MoU and RIK progress provided as needed, in accordance with SNV’s annual plan.
7. Critically assess SNV's Legal risk exposure in the Country.
8. Conduct legal analysis and provide written advice on legal matters (regarding legal sources/ jurisprudence, etc.).
9. Attend meetings with donor organisations on contract discussion, if needed.
10. Provide advice on compliance with laws and regulations in Indonesia.
11. Support in reporting to the manpower department.
12. To maintain contract database and organise executed versions of contracts.

Responsibilities:

• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment.
• Must be a self-starter, alert, energetic, responsible and flexible.
• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, CCTV, Telephone systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Able to plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Maintains a system error / progress log book and deals with reported problems.
• Monitors and maintains proper inventory of hardware and software license.
• Keep updated with the latest technology and security risks on a regular basis.
• Able to perform other IT or Systems related tasks assigned by the management.
• Understand basic computer & networking fundamentals.
• Understand the working principle of switches, routers and others.
• Ensure the internet connection and networking system are working properly.
• You have to make sure that the applications used by the user work as they should.

• Melakukan kegiatan pemeliharaan EDC untuk memastikan EDC dapat digunakan dengan baik.
• Melakukan pengisian form maintenance secara lengkap, menyusun bukti tes transaksi, untuk diberikan kepada Admin Support. 
• Melakukan training kepada merchant mengenai produk serta penggunaan EDC agar merchant dapat menggunakan EDC dengan benar.

• Technical problem diagnosis and analysis

• Performing performance optimization

• Working closely with product team to handle a bug issue release

• Researching or Debugging technical issues

• Writing reports regarding product problems

• Reviewing product change requests

• Monitoring daily issues and giving solutions to clients

• Analyzing daily issues and recommending improvement

• Leading and Managing daily issue update from team members

KUALIFIKASI :

- Min Pengalaman Sebagai Agronomist selama satu tahun dan memiliki pengetahuan tentang benih jagung lebih disukai

- Pendidikan minimal D3

- Memiliki Kendaraan motor dan SIM Aktif

- Menguasai Area penempatan di Area Karo

- Maksimal usia 30 tahun

Deskripsi 

- Menjalankan Program-program master demo produk perlindungan tanaman dan atau benih di lapangan sesuai dengan protokol dan jadwal demo

- Mengelola hubungan baik dengan petani cooperator demo dan memastikan terpeliharanya jadwal pemeliharaan, pengamatan, keamanan, plot master demo

- Membuat laporan kemajuan pelaksanaan tugas dan mengelola data pengamatan

- Mendukung dan membantu Market Development Agronomist sebagai Stewardship Area Committee

- Selalu bertindak sesuai standar keselamatan berkendara sesuai dengan yang telah ditetapkan PT Bayer Indonesia Maupun Kepolisian

Posisi: School Support Officer

Area: Medan

1. Memelihara hubungan baik dengan sekolah;
2. Membantu sekolah dalam meningkatkan sistem belajar mengajar dengan memanfaatkan Quipper School Premium;
3. Memberikan layanan konsultasi terkait penggunaan Quipper School Premium dengan memanfaatkan ilmu pendidikan (metode belajar, pedagogi) sebagai dasar untuk meningkatkan sistem belajar-mengajar;
4. Menyediakan laporan dan evaluasi penggunaan;
5. Menerima masukan dari guru dan menyampaikannya ke tim terkait; dan
6. Membantu guru dan siswa untuk mengatasi masalah terkait penggunaan Quipper School Premium.

• Serve customers by telephone, face to face and email
• Maintain the confidentiality customer privacy including complaints or requests from customers
• Provide solutions to customer complaints
• Make a complaint report or customer request
• Establish good communication with customers

1. Melakukan peninjauan rutin terhadap semua konten pedagang di backend untuk memastikan materi yang berkualitas tinggi dan akurat.
2. Secara berkala memperbarui dan menjaga informasi pedagang agar mencerminkan data yang akurat dan terkini.
3. Mengidentifikasi dan segera memperbaiki segala ketidaksesuaian, kesalahan, atau inkonsistensi dalam konten pedagang.
4. Memastikan semua konten pedagang sesuai dengan pedoman, regulasi, dan protokol yang ditetapkan oleh GrabFood.
5. Menyiapkan pembaruan dan laporan rutin mengenai kualitas konten dan kemajuan dalam menyelesaikan masalah yang teridentifikasi.

Essential Experience / Criteria:

1. Pengalaman 0-1 tahun di bidang bisnis atau pemasaran terkait.
2. Kemampuan komunikasi yang solid dengan para pemangku kepentingan.
3. Bersedia melakukan perjalanan jika diperlukan.

Desirable Experience / Criteria:

1. Memiliki pemahaman tentang kondisi lokal.
2. Jaringan yang luas.
3. Memiliki semangat tinggi untuk memulai inisiatif sendiri.

1. Melakukan peninjauan rutin terhadap semua konten pedagang di backend untuk memastikan materi yang berkualitas tinggi dan akurat.
2. Secara berkala memperbarui dan menjaga informasi pedagang agar mencerminkan data yang akurat dan terkini.
3. Mengidentifikasi dan segera memperbaiki segala ketidaksesuaian, kesalahan, atau inkonsistensi dalam konten pedagang.
4. Memastikan semua konten pedagang sesuai dengan pedoman, regulasi, dan protokol yang ditetapkan oleh GrabFood.
5. Menyiapkan pembaruan dan laporan rutin mengenai kualitas konten dan kemajuan dalam menyelesaikan masalah yang teridentifikasi.

As a Data & Tech Support. The successful candidate will play a key role in providing comprehensive IT service support, data management, IT asset procurement/expense for Indonesia. This position involves delivering 1st tier helpdesk services, desk support to internal users, troubleshooting IT-related issues, and leveraging IT and Database management.

Responsibilities:

• Helpdesk Support:
  • Provide prompt and effective L1 helpdesk services to internal users using ServiceNow via remote software, phone, email, and chat.
  • Identify, prioritize, and resolve issues related to hardware, software, systems, and network.
• Data Management:
  • Ensure effective data management practices for Indonesia office.
  • Collaborate with relevant teams to address data-related challenges and ensure data integrity.
• Identity and Troubleshooting:
  • Investigate and troubleshoot problems related to IT services, including but not limited to hardware, software, systems, and network issues.
  • Escalate complex problems to higher-level support for further analysis and resolution.
• Collaboration:
  • Work collaboratively with cross-functional teams, including IT, development, and project management, to ensure IT services meet users' needs.
  • Act as a liaison between different departments to streamline communication and problem resolution.
• IT Asset Procurement and Expense Processes:
  • Manage the IT asset procurement and expense processes.
  • Collaborate with vendors to obtain competitive pricing and negotiate favorable terms.
  • Provide input on cost estimates for IT budget, ensuring alignment with organizational goals.

• Assist F&F team by receiving and handling inquiries from prospect and customers.
• Manage the relationship of existing accounts by proactively anticipating and responding to their needs.
• Maintain and manage quotations and rate validities through the quotation system.
• Ensure a fast response to quotation requests and advise the customer on transport options (operations, contingencies, insurances, customs, routing, review routing provided by MO, carry out quotation, set validity, include terms and conditions) .
• Maintaining buying rates and negotiate with procurement to meet customers’ expectation.
• Follow-up with customers on quotations to ensure feedback and a high success rate.
• Handle rate requests from network and requests from regional.
• Support sales in establishing SOPs as per customer's needs and ensure transfer to customer operation support.
• Act as the bridge to operations and provide feedback for continuous improvement of services. – needs to be reviewed.
• Handle resolution of customer complaints through further investigation with concerned parties – needs to be reviewed.

• Fresh graduate/undergraduate students in marketing/any major from recognized university or relevant qualification.
• Excellent communication & negotiation skills.
• Good interpersonal skills & teamwork.
• Customer Focus, customers interest first and provides impeccable service at all times.
• Motivated self-starter with good organization skills and ability to multi-tasking.
• Good understanding of product knowledge (Logistics, Supply Chain, Freight and Forwarding, Incoterms, etc.)
• Proficient Microsoft Office (Outlook, Excel, Power Point).

• Handle Product Masterfile and other integration related queries with clients and internal stakeholders
• Coordinate with BI and/or Product team to solve discrepancy on data reconciliation and make sure the data recorded in the system is up to date
• Drive analysis and insight on current products and support market research on targeted client
• Assist in product configuration based on business requirements, analyze changes and making sure the end-to-end results are per expectation
• Perform monthly invoice reconciliation for existing clients and partners
• Compile documentation such as correspondence and legal documentation to ensure projects are tracked properly
• Coordinate with the Claims and CS team to resolve problems/ blockers regarding claims/ queries from clients
• Report to Business Development Managers in providing support for proposal preparation among other key activities
• Liaise with the Business Development Managers in providing support

• Acquisition of new client relationships and development of existing client relationships for mutual fund 
• Selling a range of investment products to existing and potential clients.
• Achieving high levels of service standards and maximizing client satisfaction.
• Demonstrate awareness of budgets and accounts and profitability
• Managing teams that will help in acquiring and development of client relationships both new and existing
• Provide value adding recommendation for the clients.

About Us 

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO start to expanding its business in Agritech and Agribusiness named Telkomsel DFE (https://dfe.farm/)   

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

What you will do but not limited to: 

• Manage and optimize end-to-end sourcing/ procurement for our Digital Food Ecosystem (DFE) i.e poultry, grain, palm sugar and upcoming commodities including but not limited to sourcing, tendering, negotiation, and contract management. 
• If required, conduct survey to specific site to conduct partner and/or commodities evaluation based on predefined parameter. Conduct analysis and reporting to management based on site survey activity;  
• Support end-to-end sourcing/procurement activities in INDICO other than supporting DFE which include Digital Goods, operational sourcing (marketing, consultancy, technology, and others);  
• Develop and implement sourcing/procurement strategies, policies, and other potential improvement to drive cost savings, efficiency, and effectiveness related sourcing activities in INDICO from time-to-time;  
• Monitor supplier performance and manage supplier relationships to drive continuous improvement;  
• Manage procurement documentation and maintain accurate records of procurement activities;  
• Collaborate with internal stakeholders to understand their needs and provide guidance and support in supplier selection and evaluation;  
• Ensure compliance with regulatory and company policies to mitigate risk;  
• Perform other duties as assigned by management; 

• Bachelor's degree in Agriculture, Supply Chain Management, Business Management, and/or any related field. 
• Candidate with strong knowledge of Agriculture industry will be a plus point 
• Has minimum 1 year experience in Agribusiness sourcing, procurement, or supply chain management is preferred. 
• Strong in vendor management, contract management, and resource management 

• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Detail-oriented with strong organizational skills. 
• Proficient in Microsoft Office applications. 
• Ability to work independently and in a team. 
• Willingness to learn and adapt to new processes and technologies. 
• Passionate about the agribusiness industry and sustainability. 

About Us 

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset) 

What will you do but not limited to: 

• Support the sales team in day-to-day operations, including order processing, customer inquiries, and sales support activities. 
• Assist in gathering and analyzing sales data, including market trends, customer preferences, and competitor activities, to support sales strategies and decision-making. 
• Coordinate with internal departments to ensure timely delivery of products and services to customers. 
• Manage and maintain accurate customer records and sales documentation. 
• Prepare sales reports, presentations, and proposals. 
• Provide support in organizing sales events, meetings, and training. 
• Assist in the development and implementation of sales processes, strategies, and initiatives to drive business growth and maximize sales performance. 

• Bachelor's degree in Business, Marketing, or a related field. 
• Proven experience in sales support, sales operations, or a similar role, candidate who plays online games (i.e. Mobile legend, Free Fire, etc.) will be a plus point 
• Has knowledge of sales processes and techniques. 
• Detail-oriented with strong organizational skills. 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 

• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and other sales tools/software. 
• Ability to work in a fast-paced and dynamic environment. 
• Self-motivated with a positive attitude. 
• Ability to work independently and as part of a team. 

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believes in our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset), which guide our work and interactions. 

We are currently seeking a Corporate Finance Support to join our team. In this role, you will be responsible for providing support to the Corporate Finance department in various tasks. You will assist with financial analysis, budgeting, forecasting, and other finance-related activities. This is a great opportunity to gain hands-on experience in corporate finance and contribute to the financial success of our organization. 

What you will do but not limited to: 

• Prepare daily, weekly, and monthly payment schedule. 
• Reconcile Bank Accounts’ balance 
• Assisting in financial analysis and reporting. 
• Preparing and reviewing tax calculations and tax returns. 
• Contribute to the preparation of financial reports, ensuring accuracy and compliance with relevant regulations. 
• Participating in financial risk assessment and mitigation. 
• Analyze financial data and provide insights to support strategic decision-making. 
• Participate in the development and implementation of financial systems and processes. 
• Collaborate with the Corporate Finance team on ad-hoc tasks and projects. 

• Bachelor degree in Finance and/or Accounting

• Has 1-2  years of experience in corporate finance and/or accounting preferably from Public Accounting Firm 

• Proficiency in Microsoft Excel and other financial software. 
• Strong knowledge of Accounting principles and practices. 
• Excellent attention to detail.
• Strong analytical and problem-solving skills. 
• Ability to work independently and as part of a team. 
• Good communication and interpersonal skills. 

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermès, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents which shapes the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets. Come join us now.

L Beauty is a joint-venture between LVMH Fragrances and Cosmetics and LUXASIA for the distribution and business development of some of its Beauty brands in South East Asia. The portfolio of L Beauty comprises of Benefit Cosmetics, MAKE UP FOR EVER, Fresh and Parfums Christian Dior.

BRAND: Benefit Cosmetics, MAKE UP FOR EVER, Parfums Christian Dior

Job Description:

- Assisting customer in make-up suggestion and selection, making sure to deliver best shopping experience to customer

- Attract new customer by walk in sales and maintaining good relationship with existing customer by follow up

- Manage boutique or counter's merchandise stocks level by keeping keen and tidy administration report and existing physical product

- Minimum senior high graduated or higher

- Having experience as Beauty Consultant/Beauty Advisor min. 3 years in reputable make-up brands

- Having a full understanding in make-up application, able to perform make up demo to customer

- Target oriented, good communication skill, fast learner, good teamwork

- Working in shifting hours and weekend

- Able to be placed in Jakarta. Local people from each area will be prioritized

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

Are you fluent in Korean and passionate about providing exceptional customer service to our members? Do you thrive in a fast-paced environment and enjoy working with people? If so, we have an exciting opportunity for you!

Travel + Leisure Thailand is seeking a skilled and enthusiastic Member Services who is fluent in Korean to join our team. As Member Services, you will play a crucial role in providing support and assistance to our Korean-speaking customers, ensuring their satisfaction and helping them make the most of their travel experiences.

Responsibilities

• To actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences. As part of the job, responsible for developing/adapting feasible working process of Member Services.
• Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication.
• Assist with the development of working processes and operating SOP’s, supervise.
• Follow company processes ensuring member engagement.
• Maintain a good relationship with Korean developers: The candidate must be able to foster and maintain strong professional relationships with Korean developers, ensuring collaborative and efficient work processes.
• Effectively deliver member engagement programs to members and guests.
• Effectively deliver new-Member onboarding program.
• Assist with the distribution of Member Kits to Members.
• Assist with providing regular reporting requirements to Corporate.
• Deliver 1-1 Member Education Program.
• Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level.
• Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround.
• Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three-hour turnaround.

• Fluency in both Korean and English, Mandarin highly desired.
• 3-5 years previous experience in a customer service or hospitality role is preferred within tourism, education, or travel industries in Sales.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle a high volume of customer inquiries with professionalism and patience.
• Knowledge of travel industry products and services is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work in shifts and weekends as required.

At Travel + Leisure, we provide excellent benefits on top of competitive salary!

• fun, inclusive work environment
• learning and development opportunities
• travel and lifestyle discounts

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.

• Facilitate the delivery of innovative programs and events for Gravel Partner (Dulur) using a community development approach.
• Build and maintain strong relationships with community members
• Site Visit to maintain Dulur's Performance 

• Maintaining and monitoring the entire application process, channel performance, and approval rate

• Working closely with various stakeholders, such as Sales, Operations, and the Credit Team, to develop and implement initiatives that enhance the acquisition process
• Assisting in the development of credit-related policies and regulations
• Supervising and actively participating in the creation of reports, documents, and communication efforts related to new or updated policies and regulations

• Candidates are required to have a minimum of a Bachelor's Degree from a reputable university.
• At least 1 year of experience in a related field is necessary, preferably in the Banking/Multifinance/Financial Company sector.
• Strong analytical skills, self-motivation, good communication, and interpersonal skills are important qualifications.
• Knowledge and understanding of IKNB regulations is a must.