Total 21 job vacancies by AccorHotel

This position is to organize and manage the Engineering team, perform administrative tasks and coordinate with the other departments. Monitor budget and control expenses within all areas of the department; as well participate in the preparation of the annual departmental operating budget and financial.

What you will be doing:

• Provide advice to senior management on all aspects of maintenance support, environmental controls and the operational efficiency of the property
• Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems
• Evaluate, control and record energy usage and implement and upgrade energy conservation systems
• Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program
• Verify completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces, and external areas. Verify completion of all repairs, replacement, and renovation works throughout the hotel

This position is to assist Chief Engineer organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.

What you will be doing:

• Provide advice to senior management on all aspects of maintenance support, environmental controls and the operational efficiency of the property
• Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems
• Evaluate, control and record energy usage and implement and upgrade energy conservation systems
• Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program
• Verify completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces, and external areas. Verify completion of all repairs, replacement, and renovation works throughout the hotel

The Director of Sales and Marketing holds a critical role in driving revenue and shaping the hotel's brand image. They develop and implement comprehensive sales and marketing strategies that align with the hotel's objectives. This entails overseeing the sales team, establishing relationships with key stakeholders, and identifying new business opportunities. Additionally, they are responsible for creating innovative marketing campaigns, utilizing various channels to promote the hotel's unique offerings, and enhancing its online presence. The Director of Sales and Marketing also collaborates with the corporate office to align with brand standards and leverage resources. Ultimately, their aim is to maximize profitability, attract affluent travellers, and ensure the hotel's success in a highly competitive market.

The Director of Food and Beverage is responsible for overseeing all aspects of the food and beverage operations. This role is crucial in maintaining the highest standards of quality, consistency, and service across all dining venues. The Director will engage in strategic planning, management, and innovation to drive revenue, elevate guest satisfaction, and uphold the hotel's esteemed reputation for culinary excellence. Staying informed on global food and beverage trends, the Director will lead and inspire a diverse team while collaborating with various departments to create a world-class dining experience that aligns with the brand's values and standards.

1. Minimum degree from reputable academy / university (bachelor's degree in engineering).
2. Minimum 2 years of relevant experience / similar position with proven track record in a midscale/upscale hotel.
3. Highly motivated, ability to work under pressure

• Assist the property’s Banquet/ Catering in the property’s reactive and proactive sales efforts with focus on Social Events/Wedding and dry events with rooms below 8 per night.
• Contributes to achieving revenue goals and the financial performance of the Sales & Marketing department.
• Supports the administrative processes with the pre-events & post-events phases and assist during the events with consistent delivering high level of service.
• Ensure the team maximizes revenue opportunities by up-selling and accurately forecasting all events.

Overview:

We are seeking a highly skilled and experienced Chief Security to oversee all aspects of security operations within our hotel premises. The ideal candidate will be responsible for implementing security policies and procedures, managing security team, and ensuring the safety and security of guests, employees, and property also hotel environment.

Responsibilities:

• Develop and implement security policies, protocols, and procedures to ensure the safety and security of all guests, employees, and property also hotel environment.
• Oversee and manage a team of security personnel, including hiring, training, scheduling, and performance management.
• Conduct regular security assessments and audits to identify potential vulnerabilities and recommend corrective actions.
• Monitor surveillance systems and respond to security breaches, alarms, and other incidents.
• Coordinate with local law enforcement agencies and emergency services as needed.
• Maintain accurate records and documentation related to security incidents, investigations, and training activities.
• Stay informed about current security trends, threats, and best practices.
• Collaborate with other departments, such as front office and engineering, to ensure a cohesive approach to security across the hotel.
• Maintaining good relationship and communication with local authorities and surrounding guards and building management.

In this way, you’ll be making our hotel something special ...

• You’ll develop and implement a marketing strategy to increase sales and customer acquisition, improve customer retention, and maximize revenue from the hotel.
• You’ll establish Marketing & Communications programs that will benefit and support sales and Food & Beverage strategies and initiatives.
• You’ll develop and optimize digital marketing campaigns across various channels.
• You’ll identify and evaluate new marketing opportunities to increase direct internet traffic and drive online production.
• You’ll analyze and report on the effectiveness of digital marketing campaigns to optimize results.
• You’ll monitor all digital marketing channels and campaigns to ensure brand consistency.
• You’ll monitor all printed materials to ensure adherence to corporate identity standards.
• You’ll maintain good working relationships with local and international media, execute media placements for hotel through news releases and personal contacts.
• You’ll coordinate all special events and promotions with the aim to maximize publicity.
• You’ll serve as hotel spokesperson, when appointed by General Manager, to make all official statements for hotel to media.

Concierge Operation

• Assist guests with all inquiries, both hotel and non-hotel related
• Attend shift briefings to ensure hotel activities and operational requirements are known
• Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards
• Consult Log Book for information/requests left by outgoing shift
• Manage guests’ mails, messages, courier services and parcel postage as requested by guests
• Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed
• Receive telephone calls and take messages for guests who are out

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

•Support the Director of Finance in managing and supervising daily accounting activities.

•Guarantee the accuracy, timeliness, and adherence to generally accepted accounting principles of all financial records and reports.

•Generate cash flow analyses, annual operating and capital budgets, and any required analytical reports.

•Ensure prompt and accurate filing and payment of all federal, state, taxes, licenses, and permits.

Restaurant Director
(A New, Revamped Dining Experience by Michelin-star Chef)

Fairmont Jakarta is revamping one if its specialty restaurants to offer a new dining experience, infused with global influences and contemporary flair, for Jakarta gourmet aficionados. Located 22 floors above the ground, the new restaurant will bring Fairmont Jakarta dining scene to a new height, with its alliance with a Michelin-starred restaurant in Singapore. 

The Restaurant Director will oversee all aspects of restaurant operations, including managing the staff, ensuring customer satisfaction, maintaining inventory, handling finances and complying with regulations. They create a pleasant atmosphere, develop menus with the chef, train employees, provide excellent service and boost the restaurant’s profitability. 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Uphold the highest standards of customer service and ensure that all guests receive a memorable dining experience.
• Address any customer concerns or complaints promptly and effectively, striving to resolve issues to the satisfaction of the guest.
• Oversee day-to-day restaurant operations, including opening and closing procedures, reservation management, and seating arrangements.
• Monitor food and beverage quality and presentation, ensuring consistency and adherence to established standards.
• Implement and enforce health and safety protocols to maintain a clean, safe, and sanitary environment for guests and staff.
• Manage restaurant financial performance, including revenue targets, cost control, and profitability.
• Analyze sales trends, expenses, and financial reports to identify areas for improvement and implement strategies to maximize revenue and minimize costs.
• Oversee inventory management, including ordering supplies, controlling stock levels, and minimizing waste to optimize profitability.
• Develop and implement marketing strategies to attract new customers and retain existing ones, including promotions, special events, and loyalty programs.
• Recruit, train, and supervise restaurant staff, including servers, hosts/hostesses, and kitchen staff.
• Conduct regular performance evaluations, recognize outstanding contributions, and address performance issues promptly and professionally, promoting a positive and collaborative work environment.
• Provide ongoing coaching, feedback, and performance evaluations to ensure staff members meet or exceed expectations.
• Foster a positive work environment that promotes teamwork, professionalism, and employee satisfaction.
• Create work schedules and assign tasks accordingly to achieve productivity target.
• Conduct regular inventory checks and update records and manage stock levels to prevent shortages or wastage.
• Prepare weekly, monthly, quarterly and annual reports, as required
• Plan and coordinate special events, parties, and private bookings in the restaurant.
• Implement feedback from customers (Trust you survey, google review, etc. and staff to continuously improve services.
• Conduct post-event evaluations. Collect feedback from clients and attendees to identify strengths and areas for improvement. Use evaluation results to refine future event planning processes

Director of Revenue Management

The Director of Revenue Management is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The DRM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role identifies and mentors RM talent in the hotel.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams. 
• Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel. 
• Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
• Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics.
• Participates in the annual budget process and produces long term projections, as required.
• Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies. 
• Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.
• Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
• Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
• Directs and manages all channel distribution strategies. Ensures & maintains a high Distribution health score for the hotel. 
• Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.
• Optimizes opportunities to drive incremental revenues through upsell programs in all booking channels.
• System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures.
• Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
• Oversees relationship with GRC and Distribution services teams.
• Maintains relationships with local market competitors to keep informed of trends and news. 
• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results.

In this way, you’ll be making our hotel something special ...

• You’ll be a true partner to the business for anything that relates to looking after the team.
• You’ll promote a fair, safe and inclusive environment, and support with initiatives that inspire, motivate, engage and empower the team.
• You’ll develop and formulate policies, procedures and practices to support the operational needs of the hotel.
• You’ll provide consultation to the management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations.
• You’ll take a leadership role in developing a culture that supports the hotel’s strategic goals.
• You’ll lead performance management, talent assessment, and effective labor relationships, including negotiating and administering labor agreements.
• You’ll evaluate changes and trends in market compensation and makes recommendations.
• You’ll anticipate and address employee relations matters timely to promote employee satisfaction.

A Chief Concierge or Assistant Chief Concierge will be responsible for overseeing the concierge department. They are responsible for ensuring that the highest levels of customer service are provided to guests, and that their needs and requests are met in a timely and efficient manner.

What you will be doing:

• Personally welcomes VIP guests in a polite and attentive manner.
• Is regularly available in the hotel lobby, reception and hotel area if needed.
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
• Anticipates guests' needs and takes them into consideration.
• Ensures that the team adopts the required service behaviors.
• Handles any guest complaints that are not settled directly by members of the team

Director of Revenue Management

The Director of Revenue Management is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The DRM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role identifies and mentors RM talent in the hotel.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams. 
• Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel. 
• Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
• Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics.
• Participates in the annual budget process and produces long term projections, as required.
• Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies. 
• Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.
• Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
• Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
• Directs and manages all channel distribution strategies. Ensures & maintains a high Distribution health score for the hotel. 
• Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.
• Optimizes opportunities to drive incremental revenues through upsell programs in all booking channels.
• System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures.
• Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
• Oversees relationship with GRC and Distribution services teams.
• Maintains relationships with local market competitors to keep informed of trends and news. 
• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results.

Assistant Director of Talent & Culture

The Assistant Director of Talent & Culture encompasses a wide range of responsibilities related to managing the human capital within the organization. The person is responsible for supporting the Director of Talent & Culture in the development & formulation of policies, procedures and practices to support the operational needs of the Hotel.

The Assistant Director of Talent and Culture supervises and provides consultation to the management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations. The person is also expected to take leadership role in developing a culture that supports the hotel's strategic goals. 

Strong leadership, communication, and problem-solving skills are essential for success in this role.

Employment will be under local contract. Open for Indonesian citizen only. 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Talent Acquisition and Management. Oversee the recruitment and selection process, ensuring the organization attracts and retains top talent. Develop and manage talent management programs, including onboarding, training, and career development.
• Employee Relations. Handle employee relations issues, including conflict resolution, performance improvement plans, and disciplinary actions. Ensure compliance with labor laws, regulations, and company policies.
• Compensation and Benefits. Manage and oversee compensation and benefits programs, including salary structures, bonuses, and employee benefits packages. Monitor industry trends and adjust compensation and benefits strategies as necessary.
• HR Compliance. Ensure the organization complies with all relevant labor laws, regulations, and industry standards. Develop and maintain HR policies and procedures that are in compliance with legal requirements.
• Diversity, Equity, and Inclusion (DEI). Lead DEI initiatives and programs, promoting a diverse and inclusive workplace. Monitor and report on DEI progress and areas for improvement.
• Employee Wellness and Safety. Promote employee health and well-being by overseeing wellness programs and safety measures. Develop and implement workplace safety policies and procedures.
• Reporting and Analytics. Generate HR-related reports and analytics to assess the effectiveness of HR programs and initiatives. Use data to make informed decisions and recommendations.

In this way, you’ll be making our hotel something special ...

• You’ll develop and implement a marketing strategy to increase sales and customer acquisition, improve customer retention, and maximize revenue from the hotel.
• You’ll establish Marketing & Communications programs that will benefit and support sales and Food & Beverage strategies and initiatives.
• You’ll develop and optimize digital marketing campaigns across various channels.
• You’ll identify and evaluate new marketing opportunities to increase direct internet traffic and drive online production.
• You’ll analyze and report on the effectiveness of digital marketing campaigns to optimize results.
• You’ll monitor all digital marketing channels and campaigns to ensure brand consistency.
• You’ll monitor all printed materials to ensure adherence to corporate identity standards.
• You’ll maintain good working relationships with local and international media, execute media placements for hotel through news releases and personal contacts.
• You’ll coordinate all special events and promotions with the aim to maximize publicity.
• You’ll serve as hotel spokesperson, when appointed by General Manager, to make all official statements for hotel to media.

In this way, you’ll be making our hotel something special ...

• You’ll be responsible for the overall financial management of the Hotel.
• You’ll oversee the daily operations of the Finance department.
• You’ll lead hotel financial planning and budgeting process and ensure that financial plans are consistent with the hotel’s strategic objectives.
• You’ll analyze financial data in order to advise management in pursuing the financial objectives of the hotel.
• You’ll monitor hotel revenue and expenditure and ensure that it is accurately recorded.
• You’ll control all contracts and other legal documents that may affect the hotel's financial position.
• You’ll ensure hotel compliance with all regulatory licenses and permits, leases, contracts and legal agreements, as well as proper execution of all operating taxes.

The Director of Engineering oversees and manages all aspects of engineering operations within the hotel and the residences. The Director of Engineering plays a crucial role in ensuring the smooth functioning and maintenance of the hotel's physical infrastructure, including electrical systems, plumbing, HVAC, and other critical equipment. They are responsible for implementing and enforcing safety standards, managing capital projects, and coordinating with external contractors and vendors. Additionally, the Director of Engineering is tasked with optimizing energy efficiency, reducing operational costs, and implementing sustainable practices to enhance the guest experience and uphold the hotel's reputation for luxury and excellence. 

Assistant Director of Talent & Culture

The Assistant Director of Talent & Culture encompasses a wide range of responsibilities related to managing the human capital within the organization. The person is responsible for supporting the Director of Talent & Culture in the development & formulation of policies, procedures and practices to support the operational needs of the Hotel.

The Assistant Director of Talent and Culture supervises and provides consultation to the management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations. The person is also expected to take leadership role in developing a culture that supports the hotel's strategic goals. 

Strong leadership, communication, and problem-solving skills are essential for success in this role.

Employment will be under local contract. Open for Indonesian citizen only. 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Talent Acquisition and Management. Oversee the recruitment and selection process, ensuring the organization attracts and retains top talent. Develop and manage talent management programs, including onboarding, training, and career development.
• Employee Relations. Handle employee relations issues, including conflict resolution, performance improvement plans, and disciplinary actions. Ensure compliance with labor laws, regulations, and company policies.
• Compensation and Benefits. Manage and oversee compensation and benefits programs, including salary structures, bonuses, and employee benefits packages. Monitor industry trends and adjust compensation and benefits strategies as necessary.
• HR Compliance. Ensure the organization complies with all relevant labor laws, regulations, and industry standards. Develop and maintain HR policies and procedures that are in compliance with legal requirements.
• Diversity, Equity, and Inclusion (DEI). Lead DEI initiatives and programs, promoting a diverse and inclusive workplace. Monitor and report on DEI progress and areas for improvement.
• Employee Wellness and Safety. Promote employee health and well-being by overseeing wellness programs and safety measures. Develop and implement workplace safety policies and procedures.
• Reporting and Analytics. Generate HR-related reports and analytics to assess the effectiveness of HR programs and initiatives. Use data to make informed decisions and recommendations.

In this way, you’ll be making our hotel something special ...

• You’ll plan and manage all Rooms operations to ensure the service delivery is maintained in accordance with the Hotel’s strategic plan and standard.
• You'll work closely with Sales & Marketing and Revenue departments on appropriate strategies and practices to maximize rooms revenue.
• You’ll make sure that the Rooms Division is living up to the brand’s mission of creating soulful spaces.
• You’ll select, train and lead your team members to create great memories for our guests.