Total 285 job vacancies by AccorHotel

Outlet Barista (Sapori Deli)

As a Barista of Sapori Deli, aside from crafting exceptional coffee beverages, you will also provide excellent customer service in a five- star deli and restaurant environment. You will work closely with the kitchen and service staff to ensure efficient operations and maintain high-quality standards. The ideal candidate is passionate about coffee, attentive to detail, and thrives in a dynamic team environment.

Employment will be under local contract. Open for Indonesian citizens only. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities.
• Career development opportunities with national and international promotion opportunities. The sky is your limit.

What you will be doing:

• Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks according to established recipes and standards.
• Operate coffee-making equipment such as espresso machines, grinders, and brewers with precision and care.
• Ensure consistent quality by accurately measuring ingredients, monitoring brewing parameters, and maintaining cleanliness of equipment and work area.
• Provide friendly and efficient customer service, taking orders, and answering questions about menu items.
• Maintain a clean and organized coffee station, including restocking supplies and managing inventory.
• Collaborate with kitchen staff to coordinate orders and ensure timely delivery of food and beverages.
• Handle cash and credit transactions accurately and efficiently, following established procedures.
• Uphold food safety and sanitation guidelines, including proper handling of food and adherence to health code regulations.
• Assist in training new team members on coffee preparation techniques, menu items, and customer service standards.

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Helps the sous chef  in all his/her duties
• Carries out and coordinates the organisation, preparation, production, presentation and assures the high standard of culinary services offered to guests with guidance of sous chef
• Helps, guide, and supervise commis to improve their skills for career development

This position is Contributes to guest satisfaction by:
· Preparing "hot" and/or "cold" dishes in line with the supervisor's instructions
· Helping deliver dishes
· Respecting the food health and safety standards and procedures
· Participating in the effective management of raw materials

• Provides a friendly and personalized welcome for guests
• Offers attentive service and adapts to any constraints guests may have
• Answers the outlet telephone in friendly manner, gives information and promotes the outlets, takes reservation

What you will be doing:

• Assists the Asst. Outlet Manager to manage the team
• Assists the Asst. Outlet Manager in organizing the F&B point of sale from A to Z
• Ensures guest satisfaction, quality and high standards of service for customers
• Helps the point of sale attain profitable results
• Ensure strict application of in focus SOPs and is responsible for minimum score achievement as per regular target

To ensure successful planning, organization and coordination of all assigned functions within the Department. This is not limited to items such as forecasting, scheduling, manning control, effective pre and post shift communication, communication of the vision to the all Banquet service team. Supervise all Heartist assigned to ensure high level guest satisfaction.

• Ensure smooth running of the banquet floor
• Execute meetings and events through thorough review of BEO details.
• Review room set-ups for accuracy
• Plan and co-ordinate event details with kitchen, stewarding and catering
• Conduct pre & post function briefings and foster effective communication with Banquet team

Is guests' 1st contact with the hotel and guides them inside.

 What you will be doing:

• To ensure the smooth operation of the in-house transportation as reflected in the daily transportation schedule
• To perform according to the transportation requests
• To report on time for any transportation requests from respective departments
• To prepare a transportation summary reflecting the mileage usage by respective departments for submission to Bell Captain on a weekly and monthly basis with the approval from Front Office Manager or Assistant Front Office Manager

This position is to helps the Front Office Manager organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.

What you will be doing:

• Personally welcomes VIP guests in a polite and attentive manner.
• Is regularly available in the hotel lobby, reception and hotel area if needed.
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
• Anticipates guests' needs and takes them into consideration.
• Ensures that the team adopts the required service behaviors.
• Handles any guest complaints that are not settled directly by members of the team
• Checking the discrepancies report from Housekeeping
• Is capable of moving people from their rooms and handling difficult situations
• Ensure that Evalpack procedures are well implemented and respected

A Chief Concierge or Assistant Chief Concierge will be responsible for overseeing the concierge department. They are responsible for ensuring that the highest levels of customer service are provided to guests, and that their needs and requests are met in a timely and efficient manner.

What you will be doing:

• Personally welcomes VIP guests in a polite and attentive manner.
• Is regularly available in the hotel lobby, reception and hotel area if needed.
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
• Anticipates guests' needs and takes them into consideration.
• Ensures that the team adopts the required service behaviors.
• Handles any guest complaints that are not settled directly by members of the team

Reporting to the Marketing Communications Manager you will be responsible for executing the Marketing Communications, Public Relations, Digital and Marketing activities for all departments within the hotel.

 What you will be doing:

• To coordinate public relations activities with Marketing Communication Manager
• To ensure promotional materials are distributed to all concerned on time (i.e. press release, F&B promo, Hotel promo, etc.)
• Keep close and maintain relations with media, both local and international at all times
• Responsible for the administration task (payment administration, purchase request administration, internal/external correspondence, press monthly clipping and filling form system).
• Manage all social media channels of hotel
• Creative writing for all segments of the business for online and offline marketing communications including but not limited to, Press Releases, Special promotions, Social media Print advertising

Reporting to the Director of Sales & Marketing you will be responsible for executing the Marketing Communications, Public Relations, Digital and Marketing strategy for all departments within the hotel.

 What you will be doing:

• Measures, interprets, prioritizes and evaluates the effectiveness of marketing communications activities through an ROI analysis and adjust as necessary
• Develops and maintains active contacts with the press and key media people, and evaluates all media solicitations and exposures.
• Recommends and develops proposals and directs and implements below the line sales promotions, with external partners such as credit card companies, banks, department stores, airlines, etc. to support the advertising and sales campaigns.
• Closely works with e-Commerce/Revenue Manager to maximize use of the targeted market information including customer profile, behavior, and yield for the planning and evaluation of marketing communications.
• In-coordination with e-Commerce who serves as the Webmaster for hotel's Webpage and Internet related exposure and advertising

The position of In-Room Dining Order Taker serves the essential purpose of providing exceptional in-room dining experiences to guests. As an In-Room Dining Order Taker, the primary responsibility is to receive and process guest orders accurately and efficiently, ensuring prompt delivery of high-quality food and beverage items to the guest's room. This role plays a crucial part in maintaining the hotel's reputation for excellence by ensuring that guests receive personalized, professional, and memorable dining services tailored to their specific preferences and requirements. The In-Room Dining Order Taker acts as a key point of contact for guests, offering menu recommendations, taking special requests, and ensuring exceptional service standards are upheld. This position requires excellent communication skills, attention to detail, and a passion for delivering unparalleled guest satisfaction. 

Duty Manager

To maintain the communication within different departments and ensure all departments deliver smooth operations to achieve guest satisfaction while keeping guest safety as priority at all time. During night shift, is responsible to perform night audit and produce business reports as required.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

• Handling guest complaints.
• Perform night audit during Night duty.
• Initiate communication with other departments to ensure smooth operations.
• Provide support to Front Office section.

Director of Revenue Management

The Director of Revenue Management is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The DRM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role identifies and mentors RM talent in the hotel.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams. 
• Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel. 
• Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
• Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics.
• Participates in the annual budget process and produces long term projections, as required.
• Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies. 
• Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.
• Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
• Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
• Directs and manages all channel distribution strategies. Ensures & maintains a high Distribution health score for the hotel. 
• Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.
• Optimizes opportunities to drive incremental revenues through upsell programs in all booking channels.
• System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures.
• Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
• Oversees relationship with GRC and Distribution services teams.
• Maintains relationships with local market competitors to keep informed of trends and news. 
• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results.

The Chef de Partie leads and manages western section within the banquet kitchen, ensuring the execution of banquet events and delivering exceptional culinary experiences. They work closely with the Chef de Cuisine and Sous Chef to develop menus, create innovative dishes, and maintain high standards of food quality and presentation. They supervise and train a team of cooks, ensuring efficient and precise food preparation, proper plating techniques, and timely delivery of dishes. They uphold food safety and hygiene standards, monitor kitchen equipment, and ensure the cleanliness of the banquet kitchen.

Marketing & Communication

• Maintain good working relationships with local and international media

• Maintain current media lists: local and international travel, leisure, lifestyle, entertainment, business and food editors

• Execute media placements for hotel through news releases and personal contacts

• Develop business and leisure travel promotions; release to press and/or target audience

• Explore valuable media trades where appropriate

• Serve as hotel spokesperson, when appointed by General Manager, to make all official statements for hotel to media, especially during crisis situations

• Maintain photo/electronic library of hotel Executive Committee and all other aspects of hotel

• Maintain and update hotel’s website

Primary Responsibilities  

1. Supervise and carry out the production of pastries, Bread, Bakery, cakes, desserts, chocolates, petit fours, ice cream and ensure that they comply with prescribed recipes and specifications. 
2. Understand the basic philosophy of the company. Implement and energize the company philosophy in his/her daily work. 
3. Check and prepare the required mise-en-place according to orders. 
4. Prepare store requisitions for supervisor’s approval and check that the received goods meet the predetermined quality and purchasing specifications. 
5. Ensure the proper handling of all semi-finished and finished products to keep spoilage to a minimum. 
6. Monitor the proper handling and storage of all produce to keep spoilage to a   minimum. 
7. Drive Daily Taste Panel to ensure FB team and Culinary knowledge is challenge   
8.          daily to ensure great guest experience. 
9. Create new types of pastries and desserts preparing sample tasting 

Helps to maintain Company Culture 

1. Understand the basic philosophy of the company. Implement and energize the company philosophy in all colleagues’ daily work. 

Maintenance, Cleanliness and Sanitation  

1. Inspect and ensure that all operating equipment it is maintained in good working conditions and raise repair and maintenance request when necessary. 
2.  Ensure that the workstations are clean and sanitized and the proper safety procedures are observed by cooks at all times. 

Recruitment and Selection 

1. Engage in processes in finding talent insider and outside the organization 

2. Coordinate selection and recruitment of talents to ensure a smooth onboarding experience 

3. Support schemes to reduce/minimize the turnover rate; 

Induction and Onboarding 

1. Coordinate pre-arrival experience for all new culinary and stewarding colleagues 

2. Ensure new culinary and stewarding colleague feel welcome and all documentation as well as team members are prepared for the new colleague arrival; 

3. Coordinate orientation programs and three month training plans; 

4. Seek feedback from new colleague in their first month of employment; 

Culture Diversity and Inclusion 

1. Demonstrate the Accor Hotels values in all behaviors with the hotel team; 

2. Support diversity in the selection of colleague ensuring equality of treatment based on competencies; 

Policies and Procedures 

1. Ensure adequate staffing daily to ensure smooth operations. Create and submit weekly colleagues’ rosters for Executive Chef Approval and advise Executive Chef on recruitment and promotion of subordinates when appropriate. 
2. Take ownership and accountability for the profitability of the outlet. 
3. Prepare recipes of new items for costing and verify cost analysis of each dish. 
4. Prepare monthly duty roster and manage Public Holiday and Annual Leave. 
5. Prepare daily market list after reviewing the par stock and prepare the requisition orders to be approved by executive chef before submission. 
6. Liaise with the Stewarding section to arrange schedule of cleaning and pest control. 
7. Assist Executive Chef in preparing operating budgets. 
8. Maintain H.A.C.C.P program where implemented. 
9. Perform any other related duties as and when assigned by the Executive Chef. 

The Houseman supports the housekeeping team by ensuring that all public areas and corridors within the residences are well-maintained and in impeccable condition. This includes tasks such as cleaning and vacuuming corridors, polishing and dusting surfaces, replenishing supplies, and assisting with the setup of event spaces or other guest-related activities. The Houseman plays a crucial part in creating a welcoming and luxurious environment for residents and visitors, contributing to their overall satisfaction and comfort during their stay. 

Daily Worker - Security

1. Guardian and Protector. You ensure the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed, and will ensure your property remains a safe, enjoyable workplace and travel destination.
2. Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations
3. Checking safety and hazard all around the hotel building.
4. Checking Hydrant and APAR function
5. Conduct regular floor patrols, cash counts and crowd control
6. Maintain the safety at Parking Area, Lobby, and Meeting rooms Area
7. Assist guests regarding hotel facilities in an informative and helpful way
8. Maintain our exceptional services towards our guests and Heartists.

What is in it for you:

• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing: 

• Take initiative to add a personalized experience
• Consistently offering friendly, professional, and proactive guest service
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling 
• Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences
• Following departmental policies, procedures, and service standards 
• Maintaining a safe working environment and following all safety policies and procedures

Food & Beverage Sales Executive

Are you passionate in food & beverage and have a strong sales skill? This role would be the perfect fit for you. The Food & Beverage Sales Executive provides revenue contribution and administrative support to the overall department. With seven restaurants, bars and lounge available, the person needs to be comfortable with fast pace environment, busy sales and reservations, have strong interpersonal skills to handle sales and reservation duties.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Proactively looking for business through telemarketing and sales calls.
• Act as a main resource for FB reservation agents needing assistance technically or with regards to achieving customer satisfaction.
• Responds to all guest reservation request and executes prompt, courteous and accurate guest service at all times.
• Fully knowledgeable about F&B Outlets, rates, promotions, programs, hotel facilities and services
• Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
• Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.
• Handling site visit from the guest.
• Draft and types correspondence, booking contracts, quotations, letter of confirmation, thank you letter for the guest.

Front Desk Agent (Reception Agent)

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Japanese-speaking ability is a plus point!

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in/check-out, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Assistant Director of Talent & Culture

The Assistant Director of Talent & Culture encompasses a wide range of responsibilities related to managing the human capital within the organization. The person is responsible for supporting the Director of Talent & Culture in the development & formulation of policies, procedures and practices to support the operational needs of the Hotel.

The Assistant Director of Talent and Culture supervises and provides consultation to the management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations. The person is also expected to take leadership role in developing a culture that supports the hotel's strategic goals. 

Strong leadership, communication, and problem-solving skills are essential for success in this role.

Employment will be under local contract. Open for Indonesian citizen only. 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Talent Acquisition and Management. Oversee the recruitment and selection process, ensuring the organization attracts and retains top talent. Develop and manage talent management programs, including onboarding, training, and career development.
• Employee Relations. Handle employee relations issues, including conflict resolution, performance improvement plans, and disciplinary actions. Ensure compliance with labor laws, regulations, and company policies.
• Compensation and Benefits. Manage and oversee compensation and benefits programs, including salary structures, bonuses, and employee benefits packages. Monitor industry trends and adjust compensation and benefits strategies as necessary.
• HR Compliance. Ensure the organization complies with all relevant labor laws, regulations, and industry standards. Develop and maintain HR policies and procedures that are in compliance with legal requirements.
• Diversity, Equity, and Inclusion (DEI). Lead DEI initiatives and programs, promoting a diverse and inclusive workplace. Monitor and report on DEI progress and areas for improvement.
• Employee Wellness and Safety. Promote employee health and well-being by overseeing wellness programs and safety measures. Develop and implement workplace safety policies and procedures.
• Reporting and Analytics. Generate HR-related reports and analytics to assess the effectiveness of HR programs and initiatives. Use data to make informed decisions and recommendations.

Receiving Agent

The Receiving Agent is responsible to ensure that all incoming and outgoing items is received or shipped as described in the policy and procedures manual. To issue, store, price and rotate all incoming items for the hotel.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Responsible for accepting delivery of goods on behalf of the hotel. This involves ensuring that all shipments are verified against purchase order specifications and standards.
• Responsible for handling shipping tasks and procedures as required.
• Receive goods and verify these goods against the purchase orders by taking into account the quantity and quality of the received products. Must note any short shipments or duplications.
• Maintain an up-to-date file of the receiving copy of all approved purchase orders. All purchase orders must clearly state the status of delivery (i.e., open or partial).
• Inspect the physical condition and count or measure the quality and weight of all items or supplies at the time they are received and before they are placed in storage.
• Ensure all deliveries are received at the designated receiving area only.
• Ensure all invoices and/or packing slips are stamped with the appropriate receiving stamp upon deliveries.
• Complete a daily receiving report and submit the invoices daily to the accounts payable.
• Ensure that the receiving area is clean and accessible.
   

Restaurant Manager (VIEW)

As a Restaurant Manager of VIEW, you will be responsible for overseeing the daily operations and ensuring the success of a high-end dining establishment. Your primary focus will be on delivering an exceptional dining experience, managing a team of skilled professionals, and maintaining the restaurant's reputation for excellence.

Employment will be under local contract. Open for Indonesian citizens only. 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Ensures guests are well looked after, from the moment they arrive to the time they leave.
• Enquires whether guests are satisfied throughout the meal.
• Offers attentive service to guests, adapting to any constraint.
• Establishes good relations with guests, offering advice and fostering customer loyalty.
• Promotes the F&B offer under his/her responsibility.
• Organizes the work for the team, including the need to multi-skill in employees' job requirements.
• Ensures the point of sale is prepared to a high standard.
• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations.
• Ensures the equipment used remains in good condition.
• Develop and manage the restaurant's budget, including revenue and expenses.
• Control costs, such as food and labor costs, to maximize profitability.
• Prepare and analyze financial reports, such as profit and loss statements.
• Implement pricing strategies and promotions to increase sales.