Total 1,501 Others/Any sales manager job vacancies in Indonesia

Job Description

● Identify and implement strategies to maximize revenue and minimize losses in the telecommunications segment through business analytics and data analysis.

● Collaborate closely with various departments, including operations and development, to identify areas for revenue improvement and develop effective solutions.

● Develop and maintain relationships with key stakeholders, including customers and suppliers, to ensure sales targets are met.

● Analyze data and provide insights for decision-making, collaborating with other departments in the implementation of new processes.

● Collaborate with marketing and product development teams to create and promote new products.

● Possess a deep understanding of the telecommunications industry, including trends and emerging technologies.

Responsibilities

● Works independently, planning and achieving technical objectives, setting milestones, and delegating tasks.

● Builds strong relationships with customers and partners, making decisions that impact project success, and ensuring customer satisfaction.

● Manages work to achieve time and quality goals, analyzing requirements, and identifying opportunities for improvement.

● Quickly adapts to new information and emerging areas of work, taking responsibility for personal development.

Requirements

● Minimum Bachelor’s degree in Finance Management/Business Management or relevant field.

● At least 5 years of work experience in related area (experience in telco industries is preferred)

● Strong ability to build and maintain relationships with customers and partners.

● Creative thinking and a keenness to offer innovative solutions.

● Have strong ability and willingness to learn about the telco industry, even if prior knowledge is not a prerequisite

Learning & Network Opportunities, Professional Development, BPJS TK, BPJS Kesehatan, Insurance (AIA), Company events and activities. 

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). INDICO aims to leverage Telkomsel’s digital assets and capabilities to create cross-sectoral digital solutions that will empower Indonesia’s digital economy.

What you will do but not limited to:

• Go-to-Market Strategy: Define target market, calculate, Develop, and implement go-to-market strategies for new and existing products
• Conduct market research to understand customer needs, market trends, and competitive landscape.
• Plan, execute, and measure marketing campaigns to drive product awareness and adoption.
• Ensure marketing strategy are achieved.
• Monitor and analyze the performance of sales tools and make improvements as needed.
• Gather and analyze customer feedback, market data, and performance metrics to inform marketing strategies.
• Work closely with other team to ensure the product flow is following the deadline, provide customer insights, and influence product development

• Bachelor's degree in Marketing, Business, or a related field (MBA preferred).
• 1 - 2 years of experience in product marketing, preferably in education.
• Proven track record of successful product launches and marketing campaigns.
• Strong understanding of digital marketing, content creation, and marketing analytics.
• Excellent communication, negotiation, presentation, and storytelling skills.
• Ability to work cross-functionally and manage multiple projects simultaneously.
• Analytical mindset with the ability to translate data into actionable insights.
• Good business mindset
• Proficiency in marketing tools and platforms (e.g., CRM, marketing automation, analytics tools) is preferable
• From startup is preferable

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Overview:

• Lead PR & Digital aspect in Indonesia physically under guidance of Country Manager, Regional & Local Brand team.
• Be a strong partner to Brand Team in driving our offline and online business for e-retailers.
• Ensuring all PR & digital planned activities able to drive traffic to stores or retail. Being aligned with collective KPI and goals by working with Marketing Team to organize PR/KOL events and Trade events (Beauty Classes, CRM events) for key campaigns to achieve overall campaign goals.
• Liaise with colleagues across multiple departments from sales to marketing to contribute ideas for improving brand's voice and online presence.
• Compile marketing reports which include post event recaps and campaign launch analysis in the PR & Digital aspect

Responsibilities:

Public Relations

• Responsible for creating strategy, implementation, and analysis of ATL Digital placement to increase brand awareness and strengthen the brands’ image as an international brand as well as increasing purchase intentions at e-commerce and at the counters.
• Driving PR results by creating & executing PR projects and initiatives locally based on budget.
• Responsible for planning and implementing PR campaigns in line with marketing calendar and business goals.
• Plan and execute PR launch events or in-store events for KOL/ Media/ Consumers in order to create brand image and brand awareness.
• Ensure the development of a strong relationship with top KOLS and media partners for earned media coverage.
• Work across internal teams to collaborate on creative ideas, online strategy and PR opportunities.
• Drive special PR sends & press releases for new launches and campaigns - PR stock ordering, packing, and seeding out.
• Regularly research, source, identify relevant partners/influencers/KOLs for campaign launches, maintain good relationship with KOLs to help achieve brand love and alleviate overall brand image through earned content creation.
• Researching beauty trends, competitor behavior and emerging media in order to innovate.
• Be the main contact point in planning, managing, actively involving, and attending marketing events.
• Create integrated plans to support communication and promotional activities from the brands.

Digital

• Responsible for creating the brands’ digital asset accounts and maximizing the potential and use of these digital assets.
• Plan, source and evaluate content for multiple social media platforms.
• Manage and execute planning, creative and budgets for paid social media campaigns.
• Support/develop social media content strategy to increase social reach and engagement.
• Execution of digital ad buy for social media Ads Manager platform.
• Grow brand visibility on our e-retailers’ website including shaping star product launch plans with retailer’s digital team, establish the annual action plan, monitor brand presence and visibility on site and social media, increase brand reach on retailers' digital channels.
• Use search and insight tools to support campaigns.

E-Retailers/E-commerce

• Work with E-comm team to execute media buys for Sephora/Lazada collaboration ads and investment.
• Work with E-comm team for creation of digital assets for mega campaigns.
• Identify KOLs to push for mega retail campaigns and livestreams, if needed
• Oversee e-retailers livestreams to drive platform sales.

• Having experience in managing offline events or activations, such as brand launching, etc.
• Min. bachelor’s degree in public relations, communications or any related
• Min. 5 years building cross platform digital marketing programs and public relations; beauty industry experience is preferred.
• Excellent written, verbal communication & presentation skills
• Strategic, creative thinker with the ability to turn ideas into holistic content programs.
• Have the ability to work under pressure and meet deadlines in a timely manner.
• Have a flexible and professional attitude.
• Strong attention to detail, organized and good management skills.
• Ability to work well with different stakeholders across organizations.
• Manage multiple projects and deadlines.
• Experience leading and executing social media strategy across social media.
• Proficient in MS Word, Excel, PowerPoint. Experience with Adobe Photoshop and Adobe Illustrator is a plus.
• Familiar with CPAS (Collaboration Performance Advertising Solution) and budgeting will be an advantage.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/career
If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

• Acquire new customer (Distributor, Retail, Modern Retail) on potential areas.
• Planning, tracking, and follow up sales order, customer forecasting, and planning of each individual account.
• Ensure timely payment of customer for deliveries and also follow up customer.
• Ensure achievement of user service level including customer complaint management and also the coordination with internal sales admin to support on time delivery to customer.
• Keep customer relation in a consistent customer visit plan in supporting the “push through” of marketing activities for sales info market.
• Handling customer complaint, and feedback in timely manner and disciplined manner.
• After sales support and concern in terms of warranty handling and product return due to errors.
• Working together with Sales Manager to assess the weighted and numeric distribution of product within the distribution channel.
• Work closely with product marketing team in developing the right product mix for the market and distribution to ensure consistent sales and market relevant product.
• Know how to developing business and able to set business plan in working area.
• Handling distributors (sell in and sell out), have capability to develop East Java market through distributor, retail and local MP.

• Manage the operations of all e-commerce platforms via respective enablers, for Bosch Home official stores including execution of promotions and campaigns, order fulfilment, customer experience, product listings and other operational activities
• Manage customers’ inquiries and resolve issues in a timely manner i.e., via creating appropriate chat responses for enablers or other form of communication
• Coordinate with cross-functional departments to manage ecommerce platform
• Work with sales administration/ operations to ensure smooth fulfilment process with excellent customer satisfaction 
• Serve as the lead contact with e-Commerce platforms
• Work with content teams of enablers and internal marketing team to setup product listings, shop-in-shop designs and ensure content are aligned with the brand’s marketing and sales promotion plans
• Plan and execute various online campaigns, activities, and promotions for all e-Commerce platforms.
• Monitor competitors, products, market pricing and customer feedback and recommend improvement
• Conduct post-campaign analysis and day-to-day campaign monitoring
• Support to generate reports for analysis and insights on promotion and campaign performances
• Analyze and identify trends across the online customer shopping journey, provide insights & recommendations to drive additional traffics, and thus promote the sales.
• Analyze online sales performance on a regular basis to ensure the achievement of monthly sales target.
• Work closely with internal stakeholders to monitor and analyze competitors’ activations and promotions at online and offline channels.
• Management & training of e-Commerce enabler/ reseller in (content management, order fulfillment, customer service, campaign design marketing and e-Commerce maintenance).

• Serve as the key business partner working together with management and other departments to drive business initiatives towards identification, implementation, and to deliver key operational efficiencies
• Manage daily financial activities as well as financial resource planning, forecasting, and budget control. 
• Strategically plan and monitor annual financial budget/forecast, capital expenditures, liquidity, and funding to ensure optimal working capital and to mitigate financial risks
• Monitor financial performance against strategic goals by providing financial forecasts, reviews, and analysis. Address forecast deviations and potential financial challenges in order to ensure company is on track with budget
• Close collaboration with Sales department to prepare weekly turnover report together with Sales department in order to ensure Company on track with plan / forecasts topline
• Driving the financial performance through proactively providing and analyzing management information, identifying any issues in the business, developing options, and implementing solutions to improve performance
• Oversee and manage daily operation in finance, accounting, and tax to ensure compliance, accuracy, and completeness of accounting records and reports
• Coordinate with the rest of finance team on the daily basis to ensure monthly and annual financial statements are met within the prescribed timeline. 
• Respond to inquiries and maintain effective relationships with external auditors, consultant, tax office, bank, and all relevant stakeholders
• Oversee implementation of risk management, compliance, limits of authority, budgeted costs, and costs control intiatives are implemented and adhered to
• Drive continuous improvement in accounting, reporting, and internal control processes to improve value given to every stakeholder
• Supporting on variety ad hoc tasks/projects as required

• Responsible for sales targets in accordance with the area
• Daily visit to merchant and make good relationship with PIC store 
• Ensuring the program in its area runs well and the programs sales targets can be met
• To ensure placement POP material promotion in store
• Coordinate with partner operational teams to obtain information regarding sales, competitors and field issues
• Handle around 15-20 Sales Promoters
• Monitoring the daily activities of Promoters
• Conducting field team training and refreshment training for Promoter

• To lead and develop a high-performance sale team
• To achieve sales and profitability targets for the Indonesia Veg Seeds business
• To support, coach and participate as necessary in building customer relationships
• To contribute to the development of sales campaigns and lead its implementation
• Responsible for managing all Vegetables seeds sales activities within Indonesia
• May contribute to and direct the implementation of the sales strategy to optimize overall sales volume and market share

Accountabilities:

• Ensure sales team effectiveness: hiring, capability building, performance management, motivation
• Achieve sales, profit and market share targets
• Contribute to and support pricing plans; manage distributor rebates
• Implement customer incentive plans
• Implement sales campaigns
• Ensure effective management of 'pull' programs at farm level in accordance with channel management strategy

Overarching Accountabilities

• Ensure that all relevant Syngenta policies are well understood and implemented by the sales team and where necessary, our customers
• Promote the image of Syngenta and represent the company in a professional manner.
• Reviews and coordinates with the broader team regarding market trends, product needs and competitive environment
• Implements the sales strategy for Veg seeds
• Implements initiatives that secure and maintain our leadership position and market share.
• Responsible for developing and coaching seeds sales managers, continuously enhancing leadership skills as well as broadening business knowledge
• Builds and fosters a team culture that values, recognizes and generates a business oriented, customer focused organization.
• Manages channel and key grower relationships
• Ensures proper forecasting and accuracy of sales volume.

Syarat :

• Pendidikan terakhir minimum SMA/K
• Memiliki pengalaman bertanggung jawab dalam mengurus cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Business Manager / Leader (Lembaga Keuangan Sistem Grameen Bank / Microfinance diutamakan)
• Dapat menyusun strategi Sales & Marketing sebagai paduan tim untuk mencapai target
• Mempunyai Kendaraan Pribadi dan SIM C

Tugas & Tanggungjawab :

• Memastikan seluruh KPI Cabang di lingkup Regionalnya dapat dicapai dengan baik
• Memastikan operasional cabang di Areanya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi kawasan Kelola yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

AYANA Hospitality is seeking a highly motivated Sales Executive - Japanese (native) to join our team. As a native Japanese speaker, you will play a key role in driving sales and revenue growth within our hospitality industry. Reporting to the Senior Sales Manager - Japanese, you will be responsible for managing and growing key accounts, establishing new relationships, and delivering exceptional customer service.

Responsibilities

• Develop and maintain strong relationships with existing clients to promote loyalty and retention.
• Prospect and identify new business opportunities and partnerships to increase revenue.
• Create and present proposals to clients that align with their needs and business objectives.
• Collaborate with internal departments such as marketing, revenue management, and operations to ensure effective sales strategies and tactics.
• Manage the sales process from prospecting to closing, ensuring accurate forecasting and pipeline management.
• Attend industry events and trade shows to represent AYANA Hospitality and generate new business leads.
• Continuously stay up-to-date with industry trends and best practices to provide informed recommendations and solutions to clients.

• Native level fluency in Japanese, both verbal and written.
• Bachelor's degree in a related field or equivalent work experience.
• Minimum of 3 years of sales experience within the hospitality industry with a proven track record of exceeding sales revenue targets.
• Exceptional communication and interpersonal skills to develop and maintain relationships with clients and key stakeholders.
• Strong negotiation skills to close deals and achieve win-win outcomes.
• Highly organized with excellent time-management skills to prioritize and manage multiple tasks and deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel as needed for client meetings and industry events.

• Make sure all financial report accurate
• Perform procedure and system of finance and accounting
• Responsible in company accounting needs
• Perform control over the use of budget
• Liaising with internal, external, tax auditor and any other related parties

• Bachelor or Master degree in Accounting, with minimum GPA 3.00
• Having minimum 2 years experience in the managerial position
• Have experience and familiar with SAP system
• Good knowledge of tax regulation and tax planning
• Pro-active, detailed oriented, innovative, good problem solving skills
• Strong leadership, able to work independently under minimum supervision
• High determination to achieve the target and meet the deadlines
• Fluent in English

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

• Attractive monthly base salary
• Allowance
• Incentive
• Career path
• Performance Incentive
• Training & Development

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Identify and cultivate potential leads through various channels and networking.
• Conduct thorough needs assessments and provide personalized solutions to clients, highlighting the unique features and benefits of our offerings.
• Communicate effectively with clients, showcasing a comprehensive understanding of the luxury real estate market, and delivering compelling sales pitches.
• Utilize a consultative approach to convert potential leads into satisfied clients.
• Meet and exceed sales targets and revenue goals on a consistent basis.
• Prepare and present sales contracts and other necessary documents to clients.
• Ensure that all sales activities are conducted in accordance with company policies and ethical standards.
• Generate quality leads and constantly update database of Potential guests
• Provide sufficient information on company’s products to investors/buyers. 
• Ensure provision of proper after sales support and services to clients
• Organize meetings to discuss sales activities and take decisions on strategies necessary for improvement.

About Us 

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset) 

What will you do but not limited to: 

• Support the sales team in day-to-day operations, including order processing, customer inquiries, and sales support activities. 
• Assist in gathering and analyzing sales data, including market trends, customer preferences, and competitor activities, to support sales strategies and decision-making. 
• Coordinate with internal departments to ensure timely delivery of products and services to customers. 
• Manage and maintain accurate customer records and sales documentation. 
• Prepare sales reports, presentations, and proposals. 
• Provide support in organizing sales events, meetings, and training. 
• Assist in the development and implementation of sales processes, strategies, and initiatives to drive business growth and maximize sales performance. 

• Bachelor's degree in Business, Marketing, or a related field. 
• Proven experience in sales support, sales operations, or a similar role, candidate who plays online games (i.e. Mobile legend, Free Fire, etc.) will be a plus point 
• Has knowledge of sales processes and techniques. 
• Detail-oriented with strong organizational skills. 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 

• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and other sales tools/software. 
• Ability to work in a fast-paced and dynamic environment. 
• Self-motivated with a positive attitude. 
• Ability to work independently and as part of a team. 

• Control, monitoring, and development sales.
• Monitoring and development promoter (training, coaching, and counseling promoter).
• Merchant relation and development.

• Control, monitoring, and development sales.
• Monitoring and development promoter (training, coaching, and counseling promoter).
• Merchant relation and development.

• Control, monitoring, and development sales.
• Monitoring and development promoter (training, coaching, and counseling promoter).
• Merchant relation and development.

We have a 12 month contract opportunity available for a Project Manager to join our clients PCON Project (Freeport), based in the West Papua Province. 

Project Scope : Heavy earthworks; Civil works for Tailings Storage Facility (TSF) Dam Construction

Responsibilities: 

• • Plan and control the flow of work for a construction project, including estimating time, supplies and personnel required for completing the project to ensure that projects are being carried out according to established plan.
  • Direct, control and execute the Project by conducting a kick off meeting with the Project Team, assign duties and responsibilities as detailed in the functional matrix in order to ensure project start up is well managed.
  • Prepare, control and implement project budgets, construction schedules, project reporting, progress assessment and project execution plan, take personal responsibility and accountability for cash flow, receivables and return on capital of the project to ensure budget are meet with operational needs and requirements.
  • Direct, monitor and utilize company’s equipment efficiently, maintain schedule compliance on planned maintenance and reduce cost as appropriate in order to optimize asset utilization.
  • Plan, analyse and establish detailed cost forecasts, manage variations in order to close out to maximise returns in a timely manner.
  • Direct, control and manage all statutory permits and approvals as required to proceed with the contract to ensure all permits and formalities are complete and valid

We have a 12 month contract opportunity available for a Construction Manager to join our clients PCON Project (Freeport), based in the West Papua Province. 

Project Scope : Heavy earthwork; Civil works for Tailings Storage Facilities (TSF) Dam Construction

Responsibilities: 

• Develop and monitor the works through a detailed level III program and accurately record actual progress against the critical path activities to ensure that programme and reported progress position are consistently accurate.
• Direct, control and monitor the implementation of management strategy in the construction activities in order to optimises company’s position on the project within the terms of the contract.
• Control, monitor and liase with the financial management of the project to ensure targeted profitability is achieved and potential for profitability is maximised.
• Lead, manage and coordinate all Superintendents in control of all labour and plant resources in order to achieve the construction schedule and the project safety and quality requirements on the site.
• Develop and maintain relationship with the client to ensure that the project is undertaken in a cooperative manner.
• Assist in representing the company in all meetings and matters pertaining to the contract with respect to the client and any third party to ensure all matters discussed meet the best solution.
• Develop, support and liase with Project Planning & Control team with the project programming, weekly progress assessment and reporting function to ensure all report and assessment are accurate in timely manner.
• Maintain and implement SHE programs including Environmental Management System to ensure the effectiveness of the programs conform to official standard and requirements.

This position is responsible to oversee and manage the learning and development process for all talent in the hotel.  This position will ensure that all learning activities support Accor Hotels philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.   

Assistant Learning and Development Manager will co-ordinate the actions of the hotel leaders and team in the elements of the Talent Journey including but not limited to, Employer Branding, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments through collaboration and coaching.  

Assistant Learning and Development Manager is to ensure that all members of the team are aware of the company mission, live the values and are consistent in their behavior to enable excellence in serving and anticipating guest needs. 

Custodian of the Company Culture 

• Ensure that the guest is at the center of every single strategic initiative, project or process; 

• Share the vision and strategy of Accor Hotels, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate; 

• Provide feedback from the guest on the teams’ performance to the team; 

• Ensure that all team members feel trusted and valued for their accountability and risk taken. 

Employer Branding 

• Establish relationships with local schools and universities; 

• Engage in social media to promote the hotel as best place to work; 

Recruitment and Selection 

• Deliver training on behavioural interviewing and selection to the heads of department and those responsible for recruitment; 

• Identify high potentials through vertical and laterally movements within existing talent by providing recommendations for departmental transfer in accordance to their skill set; 

• Assist in monitoring present and future trends in the local labor situation, social legislation and make appropriate recommendations. 

Induction and Onboarding 

• Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival; 

• Co-ordinate and conduct orientation programs and three month training plans; 

• Appoint a support person within the operational team for each and every new talent; 

• Seek feedback from new talent in their first month of employment; 

• Arrange probationary reviews and provide feedback to talent. 

Performance Assessment and Feedback 

• Train leaders in the annual performance appraisal process in line with the Leadership Capability Framework; 

• Work with line managers to analyse performance by identifying area for improvement; 

• Encourage an environment which supports open ongoing feedback and coaching to breach gaps for better performance; 

• Celebrate team and individual success; 

• Train and assist managers in setting objectives and goals for talent which are SMART and inline with the business strategy;

Learning and Development 

• Conduct/review training needs analysis annually and budget accordingly; 

• Plan training for future skill requirements and not just current; 

• Ensure development and implementation of annual training plan training to address and narrow the peformance gap; 

• Maximise the use of Accor Hotels Academie programs to address gaps in performance; 

• Deliver all BrandPremise, Service Promise and quality standards training to all members of the team;  

• Maintain accurate reporting on the the training delivery and learning programs implemented;  

• Evaluate the effectiveness of the training for ROI and ROE; 

• Seek feedback from participants and their managers for effectiveness of learning and development programs; 

• Create a learning environment where each person has a personal development plan; 

• Follow up talent after attending Accor Hotels Academie training programs to support the application of learning on the job; 

• Co-ordinate cross exposure and project based learning for star talent; 

This position is responsible to oversee and manage the learning and development process for all talent in the hotel.  This position will ensure that all learning activities support Accor Hotels philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.   

Assistant Learning and Development Manager will co-ordinate the actions of the hotel leaders and team in the elements of the Talent Journey including but not limited to, Employer Branding, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments through collaboration and coaching.  

Assistant Learning and Development Manager is to ensure that all members of the team are aware of the company mission, live the values and are consistent in their behavior to enable excellence in serving and anticipating guest needs. 

Primary Responsibilities  

Custodian of the Company Culture 

• Ensure that the guest is at the center of every single strategic initiative, project or process; 

• Share the vision and strategy of AccorHotels, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate; 

• Provide feedback from the guest on the teams’ performance to the team; 

• Ensure that all team members feel trusted and valued for their accountability and risk taken. 

Employer Branding 

• Establish relationships with local schools and universities; 

• Engage in social media to promote the hotel as best place to work; 

Recruitment and Selection 

• Deliver training on behavioural interviewing and selection to the heads of department and those responsible for recruitment; 

• Identify high potentials through vertical and laterally movements within existing talent by providing recommendations for departmental transfer in accordance to their skill set; 

• Assist in monitoring present and future trends in the local labor situation, social legislation and make appropriate recommendations. 

Induction and Onboarding

• Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival; 

• Co-ordinate and conduct orientation programs and three month training plans; 

• Appoint a support person within the operational team for each and every new talent; 

• Seek feedback from new talent in their first month of employment; 

• Arrange probationary reviews and provide feedback to talent. 

• Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival; 

• Co-ordinate and conduct orientation programs and three month training plans; 

• Appoint a support person within the operational team for each and every new talent; 

• Seek feedback from new talent in their first month of employment; 

• Arrange probationary reviews and provide feedback to talent. 

Learning and Development 

• Conduct/review training needs analysis annually and budget accordingly; 

• Plan training for future skill requirements and not just current; 

• Ensure development and implementation of annual training plan training to address and narrow the peformance gap; 

• Maximise the use of AccorHotels Academie programs to address gaps in performance; 

• Deliver all BrandPremise, Service Promise and quality standards training to all members of the team;  

• Maintain accurate reporting on the the training delivery and learning programs implemented;  

• Evaluate the effectiveness of the training for ROI and ROE; 

• Seek feedback from participants and their managers for effectiveness of learning and development programs; 

• Create a learning environment where each person has a personal development plan; 

• Follow up talent after attending AccorHotels Academie training programs to support the application of learning on the job; 

• Co-ordinate cross exposure and project based learning for star talent; 

•Ensure that all employees comply with the hotel policies and procedures as well as government regulations pertaining to employment practice

•Develop and implement recruitment procedures and strategies to attract the most qualified candidates for position vacancies in the hotel

•Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business