Total 502 Manager job vacancies in jakarta central jakarta city

The Social Media Manager is responsible for planning, developing, implementing and managing strategies and content for Raffles Jakarta social media accounts and website.

• Performing research on current benchmark trends and audience preferences
• Designing and implementing social media strategy to align with business goals
• Planning and developing social media campaigns as well as handle the communications to the brand team.
• Setting specific objectives and reporting on ROI
• Craft engaging & compelling content and being on top of the latest social media trends
• Utilize knowledge of best practices for social media platforms such as Facebook, Twitter, Instagram, LinkedIn, Pinterest, etc.
• Monitor campaigns and analyzes data obtained
• Monitor SEO and web traffic metrics
• Establish relationships with social media influencers to develop a strong network

• Take charge of implementing strategy and managing collection activities across branches in the specified area.
• Create and oversee collection strategies, and track progress across branches.
• Monitor the collection performance and cost efficiencies of all branches.
• Be accountable for achieving collection targets across branches.

• At least a Bachelor's Degree.
• Possess a minimum of 5 years of experience in a managerial role focused on Collection and Recovery within financial institutions.
• Must exhibit excellent negotiation and problem-solving skills, as well as strong mathematical abilities. Additionally, proficiency in training is essential.
• Display effective management skills, showcasing the ability to make decisions under challenging circumstances.
• Demonstrate a high level of ethical commitment and trustworthiness.

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Role
You will be at the front seat in delivering the best service and experience to our customers through retail and operations. For retail you will drive the business expansion while strategically opening stores whenever it is suitable and help shape the retail playbook delivering the best retail experience to our customers. In operations you will uphold the highest standard of excellence to be the best in class. You will be leading one of the biggest departments in Love, Bonito Indonesia. Your role entails being in-charge of the day-to-day decision making, retail financial success and strategic business expansion, you will shape a large contribution for the growth of the company in the next few years. You will be directly reporting to the Country Head and will work closely with the Retail HQ team in Singapore.

Main Responsibilities

Business Development: Retail Strategic Expansion

• Create a strategic plan for LB retail expansion to address new customer and revenue growth opportunities head-on; includes planning and budget management, leveraging financial and smart calculated business decisions.
• Conduct market research and reach out to landlords for offers and negotiations.
• Constant innovation in balancing both sales and customer experience; making LB the most-wanted brand in town.
• Accountable to report to the local Management and Regional office for the retail performances and future growth plans. 
• Maintain good relationships with external parties such as landlords, malls, department stores, contractors, etc. 
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring feasibility. 
• Analyze store performance and feeding relevant and insightful information to other departments such as Merchandising, BI, and Marketing. 
• Ability to propose and execute an opening or closing of stores/ counters depending on business needs and strategies.
• Rental negotiations and feasibility study for existing retail locations during contract renewals and/or crisis-management. 

Retail Operations  

• Lead the retail team which includes the area supervisors, store supervisors and sales associate; making clear JD & KPI for each team member and aiding them to achieve it.
• Hire and train team members to bring LB core values to life; Making sure all the retail team embodies the brand and its vision. 
• Point out problematic areas and seek to constantly improve policies, operational procedure and internal processes. 
• Store visits to spot training gaps, evaluate effectiveness of recent training and build strong relationships with store teams.
• Projects include: Initiatives for customer loyalty, marketing plan and projects related to leveraging current retail presence.
• Key person in liaising cross-department functions to ensure day-to-day operations.

Requirements & Experiences :

• 5+ years of experience in retail and have had prior credentials as brand manager, retail manager, business development or related experience.
• BA/ BS degree in business, marketing, economics or other related fields.
• Detailed oriented, highly analytical and distinctly logical.
• Ability to work in a fast-paced environment with high goals and KPIs by delivering quick results
• Great management and people-development skills.
• Effective communicator and an influential team player.
  

What you should be :

• Excellent leadership skills in growing a high-spirited team, leading various levels of staff/ team members.

• A passion in retail, fashion and customer experience.
• A people-centric mindset (both customers and employees) - always putting people at the center of everything!
• The magic balance between intuition, experience of what you know works, and research/data driven recommendations.
• Track record for developing complex customer-oriented operations and projects with cross-functional stakeholders.
• A fast learner, possesses excellent organizational, budgeting and project management skills.
• A self-starter, proactive and hands-on approach. Get it done right and fast!
• Strong communication skills and ability to influence teams and project stakeholders.
• Excellent time-management and analytical skills to ensure flawless execution of projects and solve problems which may arise.

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO start to expand its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/).

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

INDICO is looking for a dynamic and result-driven Business Commercial and Partnership Manager to join our growing team. As a Business Commercial and Partnership Lead, you will play a crucial role in developing and implementing business strategies and establishing partnerships to drive growth and achieve business objectives.

What you will do but not limited to:

Partner Acquisition

• Identify potential business partners aligned with the company’s goals and target market.
• Develop and execute strategies to attract and onboard new partners
• Conduct market research to identify trends and opportunities for partnership development.

Negotiation and Deal Structuring

• Collaborate with Legal and Finance & Accounting team to structure and negotiate partnership agreement.
• Ensure the partnership agreements are mutually beneficial and aligned with the organization’s objectives.
• Manage and cultivate relationships with key business partners, including negotiations, contract agreements, and ongoing partnership management.

Relationship Management

• Foster strong relationships with existing partners to maximize revenue streams.
• Act as the main point of contact for partner inquiries and concerns.
• Regularly assess partner satisfaction and address any issues promptly.

Revenue Growth

• Develop and implement initiatives to increase revenue from existing partners.
• Analyze partner’s performance and recommend strategies for revenue optimization.
• Collaborate with the Sales team to identify cross-selling and upselling opportunities.

• Bachelor’s degree in Business Management, Marketing and/or related field.

• Minimum of 6-7 years of experience in Sales, Partnership Management and/or Business Development in Retail market, FMCG and/or Agribusiness
• Proven track record in driving revenue growth and establishing strategic partnerships.
• Strong networking and relationship management skills.
• Excellent negotiation, communication and presentation skills.
• Ability to analyze market trends and customer needs and translate them into business strategies.
• Knowledge of the Indonesian Retail market and/or Horeca ecosystem.
• Experience in managing cross-functional teams and collaborating with internal stakeholders.
• Self-motivated, proactive, able to work independently and willingness to travel as needed.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermès, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents which shapes the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets. Come join us now.

L Beauty is a joint venture between LVMH Fragrances & Cosmetics and LUXASIA for the distribution and business development of some of its Beauty brands in South East Asia. The portfolio of L Beauty comprises of Benefit Cosmetics, MAKE UP FOR EVER, Fresh and Parfums Christian Dior.

BRAND: Parfums Christian Dior (www.dior.com/en_id/beauty)

THE CONTEXT

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior. 

YOUR MISSION

Retail Sales Development

• Drive sales performance for all stores/counters to reach the target set by the management.
• Manage healthy stock inventory at all counters.
• Compile monthly sales reports to management (commercial lines including new launches).
• Communicate competition’s marketing activity to management.

Management of Sales Forces

• Ensure that BCs follow the Dior art of selling and express Dior Brand values through customer service.
• Motivate, evaluate and retain a dynamic sales team and build team spirit.
• Improve BC productivity and ensure development of BCs through regular coaching sessions and counter visits.
• Co-operate with training team to ensure BCs attend the mandatory training courses.
• Initiate and execute local incentive programs.
• Recruit the best qualified counter managers and BCs.
• Propose and work closely with Sales Manager on BC development plan to increase knowledge and skills.
• Propose and work closely with Sales Manager with regards to manpower allocation by store.
• Plan and control expense budget pertaining to retail activities (transportation, atrium miscellaneous expenses etc).
• Ensure sufficient manpower coverage at assigned counters.

Brand/ Image & Merchandising Execution

• Enhance Dior Brand Image through visual, merchandising, BC grooming and POS activities.
• Enforce strict and regular control of POS Merchandising, decoration and operating conditions up to PCD standards and following central guidelines.

Promotion/ Animation Management

• Supervise and execute the promotional activities formulated by Marketing department.
• Ensure preparation prior to the event/ animation and compile the feedback report after each event.
• Ensure sufficient manpower coverage at each event/ animation.

Retail Execution and Coordination

• Take ownership of any retail projects.
• Ensure counter teams’ consistent daily use of tools and operating standards.
• Monitor progress and review counters' results with CMs/ counter heads.
• Conduct annual performance reviews for BCs.

Mystery Shoppers Survey

• Ensure close follow up on action plans in order to improve D.I.O.R indicators of assigned counters.

WHO YOU ARE

• At least 5-8 years/experience in retail/operations at supervision level and already managing a team.
• Excellent knowledge/ experience in retail business.
• Strong leadership and people management skills.
• Experience in building effective teams.
• A result-driven high achiever with ambition, motivation and dynamism.
• Self- motivated, down to earth and willing to learn.

KEY COMPETENCIES

• Strong interpersonal & communication skills
• People-oriented supervisory skills
• Customer and sales focus
• Strong negotiation and analytical skills
• Highly organized and able to multi-task

WHAT CAN WE OFFER?

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses. 

So, How Far Will You Take Dior?

1. Conducting income tax cuts in accordance with applicable tax regulations.
2. Preparing, reconciling, and routinely reporting tax administration.
3. Supervising the work of staff.
4. Implementing thorough and organized documentation.
5. Ensuring that the organization complies with all relevant tax laws and regulations

• Bachelor degree in accounting/ finance/ taxation.
• Minimum 3 years of experience in related field.
• Certified in Brevet A & B is preferable
• Have experience in tax consultant
• In-depth knowledge of tax laws, regulations, and compliance requirements.
• Strong analytical and problem-solving skills to interpret complex tax regulations
• Effective communication skills, both written and verbal.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the automony but not without guidance and geniune care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Description of Duties:

FACILITIES MANAGEMENT

• Be the representative of company in managing existing retail space (boutiques) by identify maintenance issues and capital needs that affect boutiques and store security and safety; coordinate responses to identified needs.
• Perform site visit of each property regularly including walking exterior grounds, vacant units and common areas.
• Review and plan long-term maintenance programs for each property including building systems and other components, building envelope, etc. with the property manager, and the asset and facilities team to ensure structural integrity.
• Monitor and track unit turnover and service requests for timeliness and positive property conditions.
• Negotiate service contracts with vendors
• Respond to after-hour emergencies that may require management oversight.

PROPERTY OPERATIONS MONITORING

• Meet with property managers and maintenance regularly to ensure company received supports, while also monitoring that the property is on track fiscally, in compliance with all contract obligations, and that the facility is kept in good repair.
• Be representative of company to raise complaints to building management, solve issues promptly and seek resolution.

FISCAL MANAGEMENT

• Being in charge of the company to monitor rent rates increase, review delinquencies to ensure profitability for company in every retail building spaces and identify appropriate action steps.
• Ensuring company to get best rate of rent in all store and buildings
• Assist accounting dept. with annual audits as needed.

COMMERCIAL SPACES

• Be the eyes of company to view and analyst market spaces and negotiate leases for company commercials spaces.
• Work with building management as needed on lease, company retail expansion, rent rates, or building issues.

• Bachelor's Degree in Civil / Engineering / Architecture

• Minimum of 10 years of experience in Property Management sector with 5 years of experience as Director / General Manager overseeing the operation of a mixed-use

• Ability to communicate effectively both orally and in writing.

• Strong supervisory skills: hiring, coaching, training and evaluating.

• Experience working with ethnically and economically diverse people.

• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

• Private Health Insurance
• Performance Bonus
• Training & Development

As a Team Leader, you are responsible for ensuring consistency of approach & process across all Customer Support teams.

What you will do:

• Provide strong leadership and guidance to the team
• Motivate, coach, inspire and develop everyone within the team
• Ensure that support cases are prioritised in line with agreed parameters
• Take ownership of customer escalations on a regular basis, striving for timely resolution and performing root cause analysis where required
• Manage the performance and development of everyone within the team. This incorporates 1:1 reviews, supporting personal development plans, ongoing coaching and conducting 6 monthly and annual performance development reviews
• Proactively manage and plan the resolution of all outstanding customer support cases within your area of remit. This includes driving resolution %, whilst also effectively managing aged support cases, with up to date plans to resolve all outstanding cases.
• Effectively plan and review resource availability of the team to ensure adequate resources are available to meet forecast demand. To reassess plans on an ongoing basis and make any necessary adjustments to shrinkage.
• Work with support manager to ensure through induction procedures for new starters.
• As part of the leadership tea, you will be responsible for driving improvements and creating enthusiasm regarding change.
• Foster an environment of continuous improvement and development, measuring success.
• You will need to drive the achievement of SLA’s and KPI’s, including measuring, monitoring, managing, and communicating. You will set SMART objectives to support any key areas of focus.
• To comply with the company’s information  and security requirements and all the company’s business procedures, policies, and ISO/BS standards.

We are looking for a Front Office Manager to manage our Front Office operation. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also manage all front desk activities, including calls, reservations and guests services. As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our Front Office team provide professional and friendly service to our customers.

• Proven work experience as a Front Office Manager for minimum of 2 years or 4 years in a managerial role
• Diploma/ Bachelor’s degree in hospitality management or relevant field
• Proficiency in English (oral and written)
• Solid knowledge of OPERA Hotel System and proficient in the use of Microsoft Office
• Excellent communication and good writing skills
• Effective Leadership skills, open minded, problem solver and organizational abilities

Moladin is Indonesia’s leading used car fintech and marketplace. We are transforming the used car industry by empowering all players using our proprietary operational, financing, AI and IoT capabilities. We target to continue to grow strongly and explore more opportunities in the coming years. As a Tech start-up, we have one of the most seasoned and deep management teams plus have received strong financial backing from top investors including Sequoia Capital, Rocket Internet, East Ventures, Northstar and DST Global. We have offices based in Indonesia and an office in Singapore. Please refer to our website at https://moladin.com/en/ for more information.

This role will be based in Jakarta. This role will closely support our dealer financing business, and will be responsible for (i) the successful nationwide rollout of the GPS Tracking program during the implementation phase; and (ii) subsequent ongoing operations of the GPS Tracking program. This is a full-time role and the candidate will be required to work closely with the operations and business intelligence teams in Indonesia.

• Project management of the nationwide rollout of GPS Tracking program.
• Planning and management of inventory of GPS trackers and SIM cards.
• Develop an effective inventory management system for GPS trackers and SIM cards
• Close coordination with Procurement, Tech, and Warehouse teams to ensure timely replenishment / replacement / refurbishment of GPS trackers.
• Close support for Risk team, Command Centre, and Field Verificators to ensure the smooth execution of GPS Tracking operations.
• Management reporting of key performance metrics.

• Minimum of 8 years’ working experience.
• Strong experience in project management.
• Strong communication skills.
• Proficiency in English and Bahasa Indonesia is required.
• Good critical thinking and ability to manage multiple workstreams.
• Strong drive to solve problems and create impact.
• Resourceful, able to resolve issues in a timely and efficient manner.
• Able to embrace change and thrive in a fast-paced environment.

AYANA Midplaza Jakarta is seeking a highly motivated and experienced Reservation Manager to join our dynamic team. In this role, you will be responsible for overseeing all aspects of the reservation process and ensuring guest satisfaction. Your key responsibilities will include managing hotel inventory, cross selling and maximizing hotel occupancy and revenue, providing excellent customer service, and training and supervising reservation staff. You will work closely with other departments to ensure a smooth and efficient reservation process.

• Minimum 2 years of experience in a similar role
• Bachelor's degree in Hospitality or a related field
• Proficiency in hotel reservation systems (e.g. Opera)
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Fluency in English and good writing skill

We are currently looking for a new Social Media Manager to join our team, who will be in charge of running multiple social media accounts on platforms including but not limited to Facebook and Instagram.

This would include creating regular posts on our social media platforms (photo posts, video posts and news article links created on easy-to-use platforms like Canva). Some content topics would be provided to you, and you would also be monitoring media regularly for stories and news relating to the Foundation's areas of work in order to come up with your own content ideas. All content would be focused on promoting awareness about improving animal welfare and sustainability.

The Social Media Manager will also work with other colleagues to brainstorm new ways to increase Lever Foundation's online presence and regional/global reach. Other work including helping draft online blogs and similar written content may occasionally be part of the job role.

This role will be based in Indonesia and may be part-time or full-time.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose:             

• To oversee, develop and leverage the performance of brand in Indonesia market. Specifically, to focus on developing brand image and positioning, sales turnover as well as profitability.
• The successful candidate is responsible for brand building initiatives in the local markets to establish a strong brand image and awareness to recruit and retain customers. She / he is responsible for the full spectrum of brand marketing (product management, media, ecommerce, PR, visual merchandising, launching new products as well as animating key pillars, etc...) with the objectives of growing the brand love and market share.
• Build Niche Beauty to be a leading and profitable luxury beauty brand in the market by developing an effective and dynamic local brand team and be a great yet collaborative partner across internal functions to deliver business goals, volumes and profit contribution, as well as with the principle to align business priorities and above-the-line activities with execution in-market.
• Full P&L responsibility to meet brand’s Budgets KPIs (Retail Sales, Net Sales, Expenses and OP), create a long-term business roadmap to establish Niche Beauty as a sustainable and profitable brand in the market.

Description of Duties:

Brand Marketing:

• Develop and implement product marketing plan in consistency by ensure all marketing collaterals online and offline, POSM, samples meant for the launches are well prepared and delivered accordingly for maximum impact and bring the
• Brand strategy to life and constantly explore new opportunities to win market share.
• Direct responsibility and accountability for building and managing budget plans, timely phasing of A&P management, forecast accuracy of products.
• Work collaborative with the brand partner and internal team to manage BTL & P&L by plan, coordinate, and measure the implementation of trade marketing activities such as consumer launch events, boutique/store activities and marketing support for campaigns.
• Cultivate the Brand passion by being a proactive partner and collaborator to internal and external team with timely reporting and feedback.
• Actively explore CRM opportunities, translate the CRM insights into marketing activities to drive customer recruitment, engagement, premiumization and loyalization.
• To work closely with Education & Sales team to develop and coordinate integrated marketing to create consumer-centric demand campaigns and activation which will generate positive and direct impact on sales.
• Constantly explore digital and social media platforms to create omni-channel strategy to expand reach.
• Be creative in PR and PR community’s engagement to steer our position.
• Perform market analysis to Identify, and align with the brand partner, on any consumer and market knowledge gaps, review key in-market data points on a regular basis (store surveys, sales reports etc) to monitor market growth or competitor threats, and to inform go-to-market plans and tactics.

Planning Function:

• Analyze market data and sales trend to set up annual budget, in terms of revenue, expenditures and profitability.
• Create and develop clear business strategies to achieve daily/monthly/yearly goals.
• Create and develop marketing plans as well as setting up clear indicators to measure the results of each activity.

Operational:

• Effectively execute marketing activities according to marketing calendar and to ensure the return of investment.
• Set up sales target, periodic sales forecast and must ensure the expected sales outcome is achieved.
• Construct monthly sales report that summarizes sales achievement, marketing activities updates and competitive landscape for submission to principal.
• Manage, control, and implement optimum merchandising in accordance with brand guidelines.
• Explore, prospect, and manage consumer data, encouraging engagement programs to maintain long run goals.

Liaison:

• Liaise with respective principal in bringing a consistent brand image & marketing programs i.e. marketing campaign, product launch, PR event, etc.
• Liaise with respective government institutions to ensure that all practices comply to regulation.
• Liaise with local partners and ensure business milestones and SOPs are in place.

Job Requirement (Knowledge & Skill):

• At least 8 years’ experience in related field, with 5 years as brand manager in beauty backgrounds
• Strong creative, analytical, communication and organization skills
• Possess a degree in business, marketing or a related degree. Preferably Brand Managers also hold an advanced degree
• Have background of retail sales, inventory management, marketing and brand management
• Have a good handle on consumer and market insights, including the ability to analyze market data, and he or she may be tasked with conducting consumer research

Key Results / Measures:

• Sales achievement & sales growth
• Brand profitability
• Inventory management: stock holding, excess & obsolescence
• Number of valid consumer database 
• Consumer engagement index & program
• Number of marketing activities execution and effectiveness
• Visual merchandising execution

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Responsibility :

1. Coordinating with service at branch offices in performing service hygiene and pest control work

2. Receiving customer complaints and informing the complaint to the service team at the branch for follow-up and treatment / inspection

3. Assisting the sales team in presenting product introduction and pest awareness to customers

4. Assist the sales team in making service / treatment work schedules and monitoring actual treatment to customers

5. Assist the service team in conducting inspections and making work reports requested by customers

6. Attend coordination meetings that discuss the progress of work requested by customers

7. Assisting the administration team to collect evidence of service (docket) which has been done by the service team at the branch

8. Assist regional NKAs to carry out surveys and cooperate with branches for the implementation of work

9. Ensure that regional NKA customers receive service quality according to standards

10. Assist regional NKA customers in facing food safety audits

1. Bachelor Degree from Biology, Entomology, Kesehatan Masyarakat or Agriculture
2. Fresh graduates or 1 year of experience
3. Active in English
4. Having driving license
5. Having knowledge about pest control
6. Having leadership, communication and presentation skill
7. Experience to operating computer especially Microsoft Excel
8. Willing to travel

1. Attractive monthly base salary
2. Training & Development

Innovation matters. With best-in-class research and predictive analytical tools, NIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our client's new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NIQ BASES to our clients.

Learn more about BASES at: https://nielseniq.com/global/en/landing-page/bases-innovation-renovation-and-brand-success/

Responsibilities

Work with a team of analysts to ensure prompt delivery of service to responsible clients to achieve the set financial objectives and other operational performance indicators.

• To assist the senior member in identifying a new business opportunity in the industry
• Constructs and implements the analytical plan
• Consult with clients regarding research designs and general study concerns
• Supervises direct reports by answering questions, providing constructive and consistent feedback, and conducting performance appraisals promptly
• Develop study design, and questionnaires, and discuss analytical plans with the modeling team
• Run market simulations, analyze study data, and provide report conclusions and recommendations, with minimal supervision
• Prepares and presents study results to clients
• Prepares client proposals and study designs and estimates costs of projects, with supervision
• Monitors changes in job costs and communicates cost changes to client, as needed

Client servicing

• Undertake sales activities in conjunction with the commercial team in terms of preparation and delivery of proposals and credentials
• Work with the Customer Success team on analysis to drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within the client organization

A little bit about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

Purpose of the role

We are looking for QA-QC Manager based in Jabodetabek to develop & implement the QA QC guidelines to the supply chain to serve the needs of clients across APAC markets.

As a QA-QC Manager, you will be responsible for the strategy and implementation of quality assurance and quality control for Promotional Print and Packaging, Displays and signages, Temporary and Permanent Displays, Digital POSM, and marketing activation delivered by the supply chain in Indonesia.

Working collaboratively with operations and suppliers to develop and implement quality assurance and QC process improvements. This role is responsible for the defined services in Indonesia, based in Jakarta.

Key Responsibilities:

QA QC processes and compliances

• Develop QA strategy for preventing defects, avoiding failures to ensure reduction or elimination of failures in quality.
• With QA, focus on the product quality, that guarantees that the processes, QC standards, and procedures are suitable for the various categories for the above scope, and are properly implemented in the QC plan.
• Develop, implement, and maintain quality control guidelines and processes to ensure that products and services meet or exceed customer expectations.
• Developing standard QC reports for production and installations
• Provide expertise on process of quality improvements with operation team
• Implement QA/QC processes with suppliers, conduct refresher training (need basis)
• Preparing NCR and corrective action plan for QC failures
• Conduct internal audits to verify that quality control processes are being followed.
• Continuous improvements to analyse processes, identify weaknesses, eliminating problems or gaps to help improve the standard of quality within the supply chain.
• Keep up to date with industry developments and new technologies that can improve quality control processes.

Onsite QA/QC

• Oversee the inspection and testing of products to ensure that they meet quality standards.
• Develop and maintain quality control protocols and procedures, including inspection plans, testing methods, and data analysis techniques.
• Manage the QA QC audits of suppliers, ensure full compliance by supplier to their processes.
• Evaluate new suppliers and products to ensure that they meet quality standards.
• Monitor and assess prototype production to set up QA QC for mass production.
• Monitor production quality control, ensure adherence to QA/QC process.

Inspections, Shipping, and Installations

• Inspection of finished goods – matches prototypes and meets QC standards.

• QC reporting

Post campaign review

• Ongoing QA-QC process improvements and suggestions

• Communicate quality control results to management and take corrective action where necessary.
• Implement QC measurement matrix and enforce corrective actions.
• Monitor and review customer complaints and feedback to identify areas for improvement in quality control processes.

Skills, knowledge, experience and exposure

• Any bachelor’s degree but preferred in a relevant field of supply chain management, logistics, business administration.
• 10+ years of experience in QA-QC and supply chain management role in commercial print, Point-of-Sale (POS) industry
• Must have in-depth understanding of various printing and POS manufacturing processes, and raw materials used in the Print and POSM industry.
• Knowledge of QC, supply chain processes and systems, such as procurement, manufacturing, warehousing, and transportation
• Knowledge of relevant legislation, regulations, and standards (e.g. customs regulations, hazardous materials regulations)
• Abilities to develop QA-QC processes and implementation in field work.

 The mindset to navigate the role

• Ensure meeting of high ethical standards related to the QA/QC process.
• Ability to analyse data and make informed decisions

Temperament for the role

• Excellent communication and interpersonal skills
• Contribute to a positive work environment and promote teamwork.
• Strong problem-solving and decision-making skills

Role Requirements 

• Some travel along with out of hours and flexible working will be required

• Private Health Insurance

[Company Intro]
NoTag Korea is a Korean IT-based retailing start-up company that was founded in 2021. Within just two years of operation, NoTag Korea has secured a total of 5 million USD series-A investment from at least 5 notable Korean investment firms, including Lotte Group (Lotte Ventures). As of 2023, NoTag Korea is selling over 80 brands, ranging from Korean cosmetics to lifestyle products, and operating in 7 countries, such as Taiwan, Hong Kong, Singapore, Malaysia, Australia, etc. We have recently set up our first overseas office in Taiwan, NoTag International Taiwan, and we are currently looking for talented & keen individuals to join our new office in Indonesia, NoTag International Indonesia, located at Lotte Shopping Avenue, South Jakarta.

[Junior Marketing Manager]

-  Manage offline B2B / B2C sales

-  Manage online B2B / B2C sales (Shopify, Shopee, Lazada, etc)

-  Manage logistics/packing/delivery for online operations (3PL/warehouse)

-  Manage & promote Social Media platforms (Instagram, etc)

-  Manage & execute offline promotion events (Expo, pop-up store, etc)

-  Manage Customer Service

-  Manage internal data & sales report (Work with Korean HQ)

[Application Process]

-  CV screening → 1st Interview (Online)→ 2nd Interview (Online)→ 3rd Interview (Offline)→ Selection

-  Required documents: CV & Self-introduction (English)

-  Send your CV to: [email protected]

-  Hiring until 31st January 2023

[Working Conditions]

-  Employment Type: Full-time (Probation Period - 3 months)

-  Working Hours: 08:00 - 17:00 (1 hour lunch break)

-  Location: [Lotte Mall Jakarta, South Jakarta]

-  3~5 years of experience in the relevant field

-  Have experience in dealing with overseas brands

[Preferred Qualifications]

-  Fluent in English or Korean

-  Educational background in an English-oriented country/institution (USA, UK, Singapore, etc)

-  Graduated from a Korean university

-  BPJS

-  THR

-  Performance Bonus

-  Very competitive salary rates

• Assist the Ship Repair Manager in planning, organizing, and managing ship repair projects in the shipyard
• Collaborate with various departments and stakeholders to ensure smooth execution of ship repair works
• Review and analyze repair specifications and requirements provided by ship owners
• Participate in the negotiation process with ship owners and suppliers
• Coordinate and monitor the progress of repair works, ensuring that they are completed within the agreed time frame and budget
• Supervise and provide guidance to the ship repair team, ensuring that work is carried out safely and efficiently
• Ensure compliance with relevant regulations and standards in ship repair activities
• Perform quality control checks and inspections to ensure the adherence to specifications and standards
• Maintain accurate records and documentation of ship repair activities

• Min. Diploma in Marine Engineering or related field
• Prior experience in ship repair projects or shipyard operations
• Strong technical knowledge and understanding of ship repair processes and procedures
• Excellent organizational and multitasking skills
• Good communication and interpersonal skills
• Ability to work well in a team environment
• Knowledge of relevant regulations and standards in the maritime industry
• Those with more senior experience will be considered for manager.

Chan Chee Meng

EA 07C3069

R1110620

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Magelang

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Pekalongan

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Yogyakarta

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

Responsibilities / Tasks

Project Manager SAP Implementation

• Global SAP rollout approx. 1 year (migration from existing ERP to SAP 4HANA)
• Leading SAP roll-out for legal entities in Indonesia, and able to coordinate/communicate with cross-border department to ensure SAP implementation running smoothly.

Business Support and Controlling

• The role involves end-to-end operation controlling function while acting as a business partner on business support / commercial matters, forecast and budget tax planning, internal controls, statutory compliance in external audit and corporate tax legal administration, local and global intra-group agreement set up and charging, direct and indirect taxes & risk management with different business stakeholders.

Tax Reporting

• Leading Taxation to ensure reporting are accuracy, timely and compliance
• Well verse in Tax regulations and provide advisory to operations team when necessary
• Upload e-Faktur Pajak, review all purchase and sales transactions and prepare monthly SPT PPN
• Handling monthly WHT (22, 23/26, 4 (2), 25), e-SPT, e-Bukti Potong, e-Filing
• Reconcile & Equalize Sales and Purchase and All Tax Accounts (VAT & WHT) between GL book and e-SPT
• Prepare monthly Profit Loss Fiscal projection, including Fiscal Correction (NDE) and Prepaid Tax to monitor CIT underpayment/overpayment
• Experience and good knowledge in cross-border transaction/international taxation, DGT form, Incoterms understanding, etc
• Provide information regarding update Tax regulation
• Handling Tax Audit/Appeal/Objection, SP2DK and Other Tax inquiry/Dispute
• Handling annual CIT together with Tax Consultant
• Handling annual TP Doc preparation together with Tax Consultant, CbCr report

Forecast Budget and Other Business Support Responsibilities (Tax Planning)

• Assist Senior Director Finance to prepare annual budget and rolling forecast (advising on tax planning).
• Generate, organize and create forecast data into information for actionable business decisions by the management.

Stock Accounting (VAT IN, VAT OUT)

• Ensure suppliers’ invoices are recorded timely and correctly in SAP by the outsourced accounting service provider.
• Monitor the Goods-Receipts-Invoice-Receipt listing regularly and follow up to close this GRIV listing without delay.
• Review the Work-in-Progress listing monthly and work with SAP IT business owner in Germany and local process owners to identify errors in sale orders.
• Coordinate cycle count and provide guidance to operational process owners for an efficient year-end stock take.
• Review existing supply chain process and improve on the timeliness and efficiency between goods receipt and invoices postings the outsourced accounting service provider.

Shared Service Center

• Service level monitoring on external SSC Accenture especially regarding Tax accounting.
• Identify any existing “pain-points” in the current processes and provide solutions to overcome them.

Statutory Compliance Matters

• Liaise with external auditors, tax agents, sales support to fulfil all statutory reporting obligations.

Ad-hoc Special Tasks/Projects

• Perform special assignments, initiatives, reporting and company projects by working in collaboration with the management / department heads / shared service center.

Your Profile / Qualifications

• Accounting graduate from a good university, having at least 10 years of solid accounting background in MNC environment.
• Must have very good working knowledge of SAP.
• Good understanding of IFRS accounting standards.
• Working experience in an MNC engineering or trading company preferred.
• Good organization skills due to the need to work in a relatively fast paced MNC environment.
• Preferable well verse in Tax accounting; ability to identify issues related to Tax accounting, provide recommendations for immediate resolution and prevention measures to avoid repeat of issues.
• Plans and organize own tasks effectively to ensure that work is completed on time and to the required standard.
• Good communication skills to effectively manage the tasks with internal colleagues and external service providers.
• A self-starter with the ability to understand the collection process and the various stakeholders in the process. With the aim of assisting the company to reduce overdue receivables in a team relationship.
• Well verse in Indonesia Taxation regulations; able to understand the dynamic of Tax operations in a MNC environment with selling, engineering and cross border transactions.
• Organize work, sets priorities, and determines resources requirements; determines necessary sequence of activities needed to achieve goals.
• Well-developed organizational knowledge, knows how to get things done, understands cultures of organizations, understands rationale behind policies, procedures and practices
• Always open for new things and builds on proven success strategies.

Did we spark your interest?
Then please click apply above to access our guided application process.

Common accountabilities:

- Proficient in technical knowledge to ensure team performs at a high level. Is recognized as a leader in own area and may formally train Specialists/Senior Specialists. ​

- Understands how main business drivers may impact on own area. Can assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.​

- Works with a high level of autonomy, based on management directions. Leads projects or contributes to broad cross-functional projects. May contribute to planning of resources and budget.

Specific accountabilities:

Drive up-front customer alignment and goal-setting
* Participate in internal handover meetings organized by AM to understand Account Plan and customer context
* Orchestrate Amadeus roles in engaging customer in upfront goal-setting and design – including external meetings with (key) decision makers to agree on program KPIs, method for tracking, and program design elements
* Co-create success plan with buyer / decision makers, codifying program value-driving outcomes
* Set clear expectations on engagement model with stakeholders building stakeholder map, communicating role of CSM, and with implementation communicating resource requirements, and risks, based on customer deployment readiness

Ensure early adoption and usage
* Share progress updates to key buyer / decision maker on implementation journey working with implementation team
* Lead final “go-live” meeting – with key administrators and decision maker post implementation to align on deployment
* Proactively check-in during first 90 days post launch discussing key data points (user/admin login rate, number of active users) and tactically problem-solve ways to boost adoption
* Share helpful resources and collateral content with administrators in early stages to support deployment

Manage ongoing customer health
* Proactively review key metrics, reach out whenever they drop below target, and problem solve ways to drive adoption
* Lead monthly, mid-year and annual business reviews to discuss whether Amadeus is progressing towards value and opportunities for improvement based on success charter and KPI tracking (via automated dashboards)
* Play coordinating support role whenever customer runs into frustrating technical challenges by activating individuals with relevant expertise to address these and feeding back progress updates

Support AM in renewals and expansion (upsell)
* Identify upsell or expansion opportunities and engage with relevant team (Pre-Sales and Account Management).
* Check-in regularly with AM to discuss opportunities for account growth (in line with AM account plan), and ways to address bottle-necks to growth.
* Support AM in renewals preparation, being pulled in by AM to share customer progress towards value (Customer Success Plan) that AM will use to drive renewals treatment

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

MidPlaza Holding is seeking an Assistant Operations Manager to join our team at MidPlaza Building. As an Assistant Operations Manager, you will assist in overseeing the day-to-day operations of the building, ensuring a smooth and efficient working environment for our tenants and visitors. This role requires strong leadership skills, excellent problem-solving abilities, and a proactive approach to managing operations.

Responsibilities:

• Ensuring all the building equipment and its facilities are well functioned and fully maintained.
• Achieving target of customer satisfactions by preparing plan, improvement, and maintaining the quality of service including handling complaints and problem solving, and any other related aspects.
• Preparing operational budget and monitoring operational costs to be in line with budget.
• Ensuring all matters pertaining to permits, licenses and any other administrative duties of building operation are valid and updated.
• Conducting routine operational control activities.
• Preparing operational reports.
• Acting as the representative of the company for any matters related to government, local community, and vendor.
• Coordinating with HR Department on matters pertaining to the operation department’s staff such as updating the number of operational staff, training arrangements, process of recruitment, etc.

• Bachelor's degree in related field.
• Minimum 3 years of experience in a similar role.
• Experience in building management or any other similar job.
• Possess good knowledge in handling operational activities; good communications, writing skills, and verifying tasks and project management.
• Strong leadership and management skills, with the ability to motivate and lead a team.
• Excellent problem-solving and decision-making abilities.

Responsibilities :

• Develop key monitoring metrics which can serve as useful performance and risks indicators
• Create clear and clean data dashboards for management reporting
• Analyze data critically, form logical conclusions and work on various strategies for process improvement and optimization
• Participate and support ad-hoc onboard projects requiring extensive quantitative data analysis and data-heavy reporting
• Ensure proper execution and oversight of selected onboard initiatives
• Collaborate with other departments and develop clear operational
• Understanding of various activities and institute realistic and practical onboard controls

• Minimum 5 years experience in onboarding/ credit underwriting; with a focus on data analysis and dashboard creation, especially in financing industry.
• Prior experience with CRM platforms and Google Workspace.
• Able to work independently in a fast-paced and data-heavy environment.
• Good communicator, team player and able to work well in a cross-cultural team.
• Task-oriented with strong prioritization skills.
• Strong proficiency in English.
• Strong critical and logical thinking.