Executive Assistant Manager (EAM) - Food & Beverage

Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As an EAM in charge of Food & Beverage, you will strategically lead the team to take guest satisfaction to the next level. At Fairmont, exceptional service and flavors are the hallmarks of every dining experience. We invite you to develop your leadership strengths as an EAM in charge of F&B – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Lead the Food & Beverage Operations team.
• Strategize on new products and service offerings.
• Create unforgettable experiences for our guests.
• Directs and controls all subordinate Food and Beverage staff to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
• Provides guidance and assistance to the Outlet Managers helping them in the execution of their responsibilities and helping them to set their own goals and objectives.
• Oversees the service standards of all outlets ensuring that they conform to the requisite standards and meet or exceed customer expectations.
• Oversees the quality, consistency, and presentation in all Food and Beverage outlets to ensure that they conform to the requisite standards and meet or exceed customer expectations.
• Prepares the Food and Beverage promotion plan and executes specific promotional activities.
• Prepares the hotel’s annual budget and monitors and controls the performance of the individual outlets.
• Monitors and controls the hotel’s OE inventory and participates in inventory taking.
• Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary.
• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
• Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
• Is fully conversant with all health and safety, fire and emergency procedures.
  Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in any situation where the image or regulation of the hotel is represented.
• Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law.
• Interacts with guests actively soliciting feedback.

Reporting to the Director of Sales and Catering you will be responsible for responds and tracks all sales and conferences inquiries, and supports the Sales Managers with creating proposals, estimates, and contracts.

 What you will be doing:

• Under the direction of Sales Managers, creating proposals and estimates and preparing formal contracts based on individual client’s needs
• Managing and tracking incoming telephone, email, and online sales inquiries directing to the appropriate Sales Manager
•  Follow-up correspondence requests for both proposals and contracts
• Preparing a variety of weekly and monthly Sales reports
• Attending weekly Sales and Conferences meeting and communications meeting
• Provides administrative assistance as required to Sales Managers and Director of Sales and Catering

Knowledge and Experience

Diploma or Degree in Accounting or related filed

At least 3 years of experience in credit operations of similar size/style of hotel.

Proficient in PMS Opera and MS Applications (Excel, Word, PowerPoint, etc.)

Presentable, well-groomed with leadership quality. 

Strong interpersonal and problem-solving abilities

Highly responsible & reliable

Ability to work well under pressure and independently in a fast-paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Excellent communication and organizational skills

In this role, you are the main person in charge of all regulatory and internal policy compliance activities in the company. You will play a critical role in supporting new business development, new products, and ensuring business continuity by ensuring compliance to applicable laws and regulations. You will be managing a small team of compliance staff, handling a couple of business units in Cermati Fintech Group.

To succeed in this role, you will need both strong analytical minds and knowledge of the regulations in the fintech/financial industry, and show communication and influencing skills towards the regulators.

• Drive key projects related to new licensing with Bank Indonesia, OJK, Bappebti, or other applicable regulators
• Stay up-to-date with new and updates to current regulations, assess and interpret the impact on our business
• Review and/or recommend updating and improving the Company policies, provisions, systems and procedures with the provisions of regulation and the prevailing laws and regulations.
• Liaise with different stakeholders to drive the necessary changes to comply with the law and regulations
• Actively develop professional network and influence within the applicable associations and regulators (AFPI, APPARINDO, AFTECH, etc)
• Ensure all routine and adhoc reports to regulators are submitted accurately and in a timely manner
• Perform or direct the internal investigation of risk compliance issues

The Assistant Food and Beverage Manager provides support and assistance to the Food and Beverage Manager in overseeing and managing all aspects of the hotel's food and beverage operations. The Assistant Manager works closely with the F&B Manager to ensure the delivery of exceptional dining experiences, maintain high standards of service, and optimize revenue opportunities. They play a vital role in coordinating and supervising the various food and beverage outlets within the hotel, including restaurants, bars, and in-room dining. The Assistant F&B Manager assists in implementing and enforcing standard operating procedures, training and developing the team, monitoring service quality, and ensuring compliance with health, safety, and sanitation standards.

NIQ seeks a highly organized and detail-oriented Sales Analyst with experience in Microsoft Dynamics and Microsoft Suite. The ideal candidate will be a proactive team player with excellent database management and analysis. This role requires a keen eye for detail, a well-structured person, and articulative communication ability.

Responsibilities: 

• Monitor and track sales activities, such as customer interactions, leads, opportunities, and follow-up actions, using Microsoft Dynamics to ensure timely and effective customer engagement. 
• Utilize Power BI dashboard to support the sales team by accurately updating pipeline and revenue data reports for sales team consumption.
• Assist in preparing sales forecasts and performance reports, analyzing data to identify trends, opportunities, and areas for improvement.
• Coordinate with cross-functional teams (Sales team, Sales Development Representative team, Sales Support team, Marketing and Communication team, and product specialist team) to identify and provide ‘low hanging fruits’ area for sales prioritization. 
• Monitor and ensure smooth renewal process, both from timeline and pricing point of view. 
• Contribute to the continuous improvement of sales support processes and systems, making recommendations for enhancements and implementing approved changes.
• Coordinate sales team data updates for all customer relationship metrics (e.g., Net Promoter Score, Client Health Track, Hotspot, etc.)

The Assistant Spa Manager provides vital support to the Spa Manager in ensuring the flawless operation of the spa facility. With a focus on delivering exceptional guest experiences, the Assistant Spa Manager oversees the day-to-day operations, coordinates staff schedules, and maintains high service quality standards. This position entails collaborating with various departments within the hotel to create a seamless and integrated guest journey. The Assistant Spa Manager contributes to developing innovative spa treatments, assists in staff training and development, and assists in financial management to optimize revenue generation and uphold the hotel's reputation for luxury and relaxation on a global scale. 

This position is to helps the Front Office Manager organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.

What you will be doing:

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed 
• Personally welcomes VIP guests in a polite and attentive manner
• Is regularly available in the hotel lobby, reception and hotel area if needed.
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
• Anticipates guests' needs and takes them into consideration.
• Ensures that the team adopts the required service behaviors.
• Handles any guest complaints that are not settled directly by members of the team
• Checking the discrepancies report from Housekeeping
• Is capable of moving people from their rooms and handling difficult situations
• Ensure that Evalpack procedures are well implemented and respected

• Takes Turnover and Profit responsibility for defined sales territory through active development, maintenance & growth of existing and potential direct dealers
• Strong price and T&C realization within the defined corridors and framework, steered by RSM
• Optimization of profit & sales in terms of customer structure & product mix
• Systematic follow-up on visits and planning of next steps for the development of direct dealers
• Identification/acquisition of new dealers and development of existing customer portfolio within defined sales territory
• Communicate and implement cross-BU marketing activities across defined sales territory

• Takes Turnover and Profit responsibility for defined sales territory through active development, maintenance & growth of existing and potential direct dealers
• Strong price and T&C realization within the defined corridors and framework, steered by RSM
• Optimization of profit & sales in terms of customer structure & product mix
• Systematic follow-up on visits and planning of next steps for the development of direct dealers
• Identification/acquisition of new dealers and development of existing customer portfolio within defined sales territory
• Communicate and implement cross-BU marketing activities across defined sales territory

• Takes Turnover and Profit responsibility for defined sales territory through active development, maintenance & growth of existing and potential direct dealers
• Strong price and T&C realization within the defined corridors and framework, steered by RSM
• Optimization of profit & sales in terms of customer structure & product mix
• Systematic follow-up on visits and planning of next steps for the development of direct dealers
• Identification/acquisition of new dealers and development of existing customer portfolio within defined sales territory
• Communicate and implement cross-BU marketing activities across defined sales territory

• Takes Turnover and Profit responsibility for defined sales territory through active development, maintenance & growth of existing and potential direct dealers
• Strong price and T&C realization within the defined corridors and framework, steered by RSM
• Optimization of profit & sales in terms of customer structure & product mix
• Systematic follow-up on visits and planning of next steps for the development of direct dealers
• Identification/acquisition of new dealers and development of existing customer portfolio within defined sales territory
• Communicate and implement cross-BU marketing activities across defined sales territory

• Takes Turnover and Profit responsibility for defined sales territory through active development, maintenance & growth of existing and potential direct dealers
• Strong price and T&C realization within the defined corridors and framework, steered by RSM
• Optimization of profit & sales in terms of customer structure & product mix
• Systematic follow-up on visits and planning of next steps for the development of direct dealers
• Identification/acquisition of new dealers and development of existing customer portfolio within defined sales territory
• Communicate and implement cross-BU marketing activities across defined sales territory

• Takes Turnover and Profit responsibility for defined sales territory through active development, maintenance & growth of existing and potential direct dealers
• Strong price and T&C realization within the defined corridors and framework, steered by RSM
• Optimization of profit & sales in terms of customer structure & product mix
• Systematic follow-up on visits and planning of next steps for the development of direct dealers
• Identification/acquisition of new dealers and development of existing customer portfolio within defined sales territory
• Communicate and implement cross-BU marketing activities across defined sales territory

• Takes Turnover and Profit responsibility for defined sales territory through active development, maintenance & growth of existing and potential direct dealers
• Strong price and T&C realization within the defined corridors and framework, steered by RSM
• Optimization of profit & sales in terms of customer structure & product mix
• Systematic follow-up on visits and planning of next steps for the development of direct dealers
• Identification/acquisition of new dealers and development of existing customer portfolio within defined sales territory
• Communicate and implement cross-BU marketing activities across defined sales territory

• Takes Turnover and Profit responsibility for defined sales territory through active development, maintenance & growth of existing and potential direct dealers
• Strong price and T&C realization within the defined corridors and framework, steered by RSM
• Optimization of profit & sales in terms of customer structure & product mix
• Systematic follow-up on visits and planning of next steps for the development of direct dealers
• Identification/acquisition of new dealers and development of existing customer portfolio within defined sales territory
• Communicate and implement cross-BU marketing activities across defined sales territory

• Takes Turnover and Profit responsibility for defined sales territory through active development, maintenance & growth of existing and potential direct dealers
• Strong price and T&C realization within the defined corridors and framework, steered by RSM
• Optimization of profit & sales in terms of customer structure & product mix
• Systematic follow-up on visits and planning of next steps for the development of direct dealers
• Identification/acquisition of new dealers and development of existing customer portfolio within defined sales territory
• Communicate and implement cross-BU marketing activities across defined sales territory

• Takes Turnover and Profit&Loss responsibility for an assigned sales area within a country in alignment with CBD & SCM-RA
• Leadership of Area Sales Manager (ASM) and (Business Development Manager (BDM) team where applicable) with ownership of resource and capacity allocation within assigned sales area
• Is an escalation point internally and externally for ASM team (and BDM team where applicable)
• Identification/acquisition of new dealers and development of existing customer portfolio within assigned sales area
• Ensure correct deployment of T&C and pricing within frameworks and ensure distribution penetration and listings growth
• Communicate and implement cross-BU marketing activities across assigned sales area
• Takes care of duties ASM (and BDM where applicable) +TSP

• Acquire new customer (Distributor, Retail, Modern Retail) on potential areas.
• Planning, tracking, and follow up sales order, customer forecasting, and planning of each individual account.
• Ensure timely payment of customer for deliveries and also follow up customer.
• Ensure achievement of user service level including customer complaint management and also the coordination with internal sales admin to support on time delivery to customer.
• Keep customer relation in a consistent customer visit plan in supporting the “push through” of marketing activities for sales info market.
• Handling customer complaint, and feedback in timely manner and disciplined manner.
• After sales support and concern in terms of warranty handling and product return due to errors.
• Working together with Sales Manager to assess the weighted and numeric distribution of product within the distribution channel.
• Work closely with product marketing team in developing the right product mix for the market and distribution to ensure consistent sales and market relevant product.
• Know how to developing business and able to set business plan in working area.
• Handling distributors (sell in and sell out), have capability to develop East Java market through distributor, retail and local MP.

• Manage the operations of all e-commerce platforms via respective enablers, for Bosch Home official stores including execution of promotions and campaigns, order fulfilment, customer experience, product listings and other operational activities
• Manage customers’ inquiries and resolve issues in a timely manner i.e., via creating appropriate chat responses for enablers or other form of communication
• Coordinate with cross-functional departments to manage ecommerce platform
• Work with sales administration/ operations to ensure smooth fulfilment process with excellent customer satisfaction 
• Serve as the lead contact with e-Commerce platforms
• Work with content teams of enablers and internal marketing team to setup product listings, shop-in-shop designs and ensure content are aligned with the brand’s marketing and sales promotion plans
• Plan and execute various online campaigns, activities, and promotions for all e-Commerce platforms.
• Monitor competitors, products, market pricing and customer feedback and recommend improvement
• Conduct post-campaign analysis and day-to-day campaign monitoring
• Support to generate reports for analysis and insights on promotion and campaign performances
• Analyze and identify trends across the online customer shopping journey, provide insights & recommendations to drive additional traffics, and thus promote the sales.
• Analyze online sales performance on a regular basis to ensure the achievement of monthly sales target.
• Work closely with internal stakeholders to monitor and analyze competitors’ activations and promotions at online and offline channels.
• Management & training of e-Commerce enabler/ reseller in (content management, order fulfillment, customer service, campaign design marketing and e-Commerce maintenance).

AYANA Hospitality is seeking a highly motivated Sales Executive - Japanese (native) to join our team. As a native Japanese speaker, you will play a key role in driving sales and revenue growth within our hospitality industry. Reporting to the Senior Sales Manager - Japanese, you will be responsible for managing and growing key accounts, establishing new relationships, and delivering exceptional customer service.

Responsibilities

• Develop and maintain strong relationships with existing clients to promote loyalty and retention.
• Prospect and identify new business opportunities and partnerships to increase revenue.
• Create and present proposals to clients that align with their needs and business objectives.
• Collaborate with internal departments such as marketing, revenue management, and operations to ensure effective sales strategies and tactics.
• Manage the sales process from prospecting to closing, ensuring accurate forecasting and pipeline management.
• Attend industry events and trade shows to represent AYANA Hospitality and generate new business leads.
• Continuously stay up-to-date with industry trends and best practices to provide informed recommendations and solutions to clients.

• Native level fluency in Japanese, both verbal and written.
• Bachelor's degree in a related field or equivalent work experience.
• Minimum of 3 years of sales experience within the hospitality industry with a proven track record of exceeding sales revenue targets.
• Exceptional communication and interpersonal skills to develop and maintain relationships with clients and key stakeholders.
• Strong negotiation skills to close deals and achieve win-win outcomes.
• Highly organized with excellent time-management skills to prioritize and manage multiple tasks and deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel as needed for client meetings and industry events.

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

• Attractive monthly base salary
• Allowance
• Incentive
• Career path
• Performance Incentive
• Training & Development

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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About Us 

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset) 

What will you do but not limited to: 

• Support the sales team in day-to-day operations, including order processing, customer inquiries, and sales support activities. 
• Assist in gathering and analyzing sales data, including market trends, customer preferences, and competitor activities, to support sales strategies and decision-making. 
• Coordinate with internal departments to ensure timely delivery of products and services to customers. 
• Manage and maintain accurate customer records and sales documentation. 
• Prepare sales reports, presentations, and proposals. 
• Provide support in organizing sales events, meetings, and training. 
• Assist in the development and implementation of sales processes, strategies, and initiatives to drive business growth and maximize sales performance. 

• Bachelor's degree in Business, Marketing, or a related field. 
• Proven experience in sales support, sales operations, or a similar role, candidate who plays online games (i.e. Mobile legend, Free Fire, etc.) will be a plus point 
• Has knowledge of sales processes and techniques. 
• Detail-oriented with strong organizational skills. 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 

• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and other sales tools/software. 
• Ability to work in a fast-paced and dynamic environment. 
• Self-motivated with a positive attitude. 
• Ability to work independently and as part of a team. 

ROLE SUMMARY:

The Sales Operations Executive will primarily support a Sales team, who could be selling multiple brands/products across regions. The role will drive consistency and quality in the Sales teams and act as a key link between the Sales function and the events team. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, and data management /entry support. As the Sales teams develop, the role will also become involved in campaign management, and informing the CRM team of priorities for future development of our new Salesforce system to then act as a key testing group.

They may also on occasion be required to support the Event team with administrative duties.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sales Administration & Team Support
• Oversight of budgets, maintaining accurate financial data for responsible brand(s)
• Oversight of sponsorship inventory both in the office and on show site
• Ensure customer queries are answered and/or resolved in a timely manner
• Manage the distribution of the exhibitor manual and be the point of contact for any queries
• Where required, support Event team in organisation of sales events e.g. lunch and learns
• Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and stand sharing forms for online customer tools
• Act as key liaison point with Event Operations team for customer data and Event floor plan queries
• Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
• Support Sales team training in new Salesforce.com features
• Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
• Perform Salesforce.com (CRM) reporting and ad-hoc reports as requested
• Support Sales team with proactive insight and trend analysis
• Support to Sales Leadership and CRM team to set up, assign and manage campaigns
• Manage the gathering of member lists / data for campaigns and QA
• Support the Sales Director to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads
• Act as liaison between Sales team and CRM team to gather regular informal system feedback
• Perform User Acceptance Testing